Moglix Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.moglix.com

I had purchased one luminous inverter trolley in november and paid the same while delivery. The item was damaged on arrival so i requested for refund. The item was reverse pickedup and delivered also back to them. The same was acknowledged by moglix. I gave them the details of bank account for refund and after 10 days they said it is bounced due to incorrect information. Now i again sent another bank account details, till now the amount has not yet come. Several emails are sent by me. I called the customer service centre several times which says they the refund is in process. I have not been given the reference number for refund. Kindly resolve the issue as its more than 50 days of purchase.

+2 photos

Jan 11, 2019

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Moglix Customer Care's response Hi Sir. As per our previous conversation, we had already informed you that refund got bounced due to the incorrect bank details provided from your end. As you have provided us with the new account details, we have initiated the refund once again. We will share the UTR number over your registered email id within 24 hours.

Dec 12, 2018

Updated by jiths123 I still have not received your UTR number over email nor the refund to by Bank account. Kindly arrange to refund at the earliest.

Dec 18, 2018

Updated by jiths123 I had given the copy of the account passbook to them via email and yet I have not got the refund or any update regarding the refund.

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S

Swarnadeep Ghosh

from Darbhanga, Bihar

Dec 10, 2018

I did not get spray machine pipe how can I use without pipe they are not receiving my call

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jiths123

from Ankola, Karnataka

Dec 12, 2018

I have still not received your UTR number or refund till date. Kindly inform the future cause of action.

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Anurag Batham

from Allahabad, Uttar Pradesh

Dec 16, 2018

I received a damaged kettle with broken handle and it's not working even. It doesn't have even have a working charging pins.. There is no complaint section on the website as well.. In case of exchanging or returning there should be an option in the website.. I just received my order..

non refund of returned product 2384419 - Comment #3299541 - Image #0

non refund of returned product 2384419 - Comment #3299541 - Image #1

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M

mail@Vasusonapudi. com

from Visakhapatnam, Andhra Pradesh

Feb 19, 2019

Respected sir i want to my order because of manifactured on date of 2015
Also 4 notworking remaining bulbs very low lighting

non refund of returned product 2384419 - Comment #3355432 - Image #0

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mail@Vasusonapudi. com's reply, Feb 16, 2019

My order no is 2472015
Order date 03feb2019
Deliveried on 13feb2019

mail@Vasusonapudi. com's reply, Feb 16, 2019

Please cancle the order & return money to my bank account

S

Siddesha Bhagyannahalli

from Bengaluru, Karnataka

Mar 5, 2019

I had purchased vaccum cleaner, I'd no391915,
Mob. [protected], I want noiseless, do you arrange return of goods from as as possible

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Address: Kolhapur, Maharashtra, 416001

Website: www.moglix.com

I purchased a fair deluxe 360 degree easy magic floor cleaning mop, on moglix for rs 550. I paid using google pay. Payment is deducted from my bank account. However moglix is showing payment failed against my order.
There is no option for raising complaint on website. I have attached screenshots of payment confirmation on google pay and the order status on moglix.

+2 photos

Jan 4, 2019

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Dec 03, 2018

Updated by ashiz90 Order id - 2415085

Verified Support

Dec 04, 2018

Moglix Customer Care's response Hi Ashish. We have escalated the issue to our concerned team. Kindly allow us 12 hours to provide you with the resolution. Also, in order to raise the complaint, you can use the customer care telephone number/email id/chat option which are shown on our website.

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Chandan7200

from Agra, Uttar Pradesh

Jan 22, 2019

Hi, on 13, Jan, 2019 I have purchased a spanner set of 12 from moglix.com the product I received is totally waste of money they said that the spanners are of chrome vanadium but they are of very bad quality even some of them are rusted kindly help me in returning those spanners.

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I have ordered kirloskar submersible pump 1.5 hp on on 24/10/2018 on moglix by paying ₹10890 online.It was showing delivery date on 01/11/2018.But it was showing any tracking detail till date .Now its status is showing product returned.
It has not given any info on call or mail.There is no update regarding my payment if it has returned.Also there are no option to contact them..i am not getting response from whatsapp number mentioned on moglix site.

+1 photos

Dec 6, 2018

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Moglix Customer Care's response Hi Team,

We have spoken to the customer and he is asking for the refund. The amount has been refunded back to the same payment mode and will reflect in customers account in the next 5-7 days.

Attached is the screenshot of the conversation that we had with the customer for the refund.

Below are the refund details.

Request ID: [protected]
PayU ID: [protected]
Action: Refund
Amount: INR 10839.00
Requested Time:[protected]:58:42

In case of any details please feel free to reach out to us.

Moglix Care
✉ [protected]@moglix.com || ☎ +[protected]

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K

krrishmcx

from Patur, Maharashtra

Feb 28, 2019

My Order Id - : 2477222
mene is copmny se kyocera fs 1020 printer liya tha print problm but hai copmny pasisa retrun nahi kar rahi hai lene se pahile mene custmer ko pucha tha kuch problm aaya to retrun hoga kya us time pe hi custmer ne ha bola but product delvery hone bad retun le hi nahi rehe cheat moglix foaurd copmny faourd moglix

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Siddesha Bhagyannahalli

from Bengaluru, Karnataka

Mar 5, 2019

+1

I had recd, vaccum cleaner trumax26l. While using so nicely pl make arrangements replacement wt noiseless

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S

Sithil Thrissivaperoor

Mar 14, 2019

Sir.
Your home theater speekers not workking and no remot pleaz take your home theater and change Home theater delivery

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Sithil Thrissivaperoor's reply, Mar 6, 2019

8078508366

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Address: Betul, Madhya Pradesh, 460001

We have ordered
Kepro 4.75 ton d-shackle screw pin, kdssp005 - 02 nos
Kepro 6.5 ton d-shackle screw pin, kdssp006 - 02 nos
Kepro 9.5 ton d-shackle screw pin, kdssp010 - 02 nos

From moglix.com vide order no 2363976

But we received 04 out of 06 d-shackles in rusted conditions. These type of cheating are very shameful for online marketing and such sites should be banned from doing online marketings.

+2 photos

Nov 22, 2018

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Oct 22, 2018

Updated by Lokesh Bais Original image shown during purchase.

Verified Support

Oct 22, 2018

Moglix Customer Care's response Hi Lokesh. We regret the inconvenience caused here. As per our conversation, we have requested for the images of the product on our email id [protected]@moglix.com and offered you the option of refund/replacement but you denied for the same.

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Nungsang Le Longchar

from Kohima, Nagaland

Nov 6, 2018

My Order Id :[protected]
KPT 600W 13mm Impact Drill, KID13.
Placed on :[protected]
Delivered
27-Oct-2018

I got defective product from moglix.com

Product is not working Product is poor in quality/Defective product. want return /exchange

I don't have any idea how to claim warranty please help me...
...
...
...

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Address: Ghaziabad, Uttar Pradesh, 201003

This is to inform you that, i have order the technotech 301a usb mini keyboard from your online website on 8-oct-2018 and this product received by 15-oct-2018 after that i have check this product was different model received and both keyboard are not working.

I have raise the compliant of my product but till now no action taken from moglix support team.

Regard
Vipin sharma

+2 photos

Oct 22, 2018

Complaint marked as Resolved

Dear Sir, Kidily find the below Moglix support Email & Support NO Email - [email protected] Mob No- 9555988 544.

Moglix customer support has been notified about the posted complaint.

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B

babu220

from Mumbai, Maharashtra

Dec 13, 2018

I got damage product from moglix order no[protected] I got my product full damage but they are not exchanging my product

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K

Kafil81

from Hojai, Assam

Dec 24, 2018

I purchased Monitor 1Kva 2 Amp stabilizer on 16.06.2018 . Today it heats up and gave smoking flame. Please advise me for how to use replacement warranty.

Order ID 2308388 DTD 12.06.2018

different model received & both keyboard not working - Comment #3306018 - Image #0

different model received & both keyboard not working - Comment #3306018 - Image #1

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Address: Jabalpur, Madhya Pradesh, 482001

That i was purchase kyocera printer fs-1120mfp on dt 29.09.2018 on line delivered on 10.10.18 today 17.10.18 printer installed by kyocera engineer but he find problem in document processor is not working there is not any damaged in dp dp is not working
So please replace my printer as soon as possible
Kamal vishwakarama advocate
289, 1st floor old post office building napier town jabalpur mp
M [protected]
Order no[protected] invoice no ms[protected]
Saler name softek office products pvt ltd

+1 photos

Nov 23, 2018

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Moglix Customer Care's response Hi Kamal. We regret the inconvenience caused here. As per the telephonic conversation, we requested you to contact the Kyocera Customer Service number as product is under warranty. If they deny to resolve the issue, please take the same in writing and let us know.

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Address: Kamrup Metropolitan, Assam, 781031

Today[protected] saturday i receive an order by curier from moglix by 30 nos of 12w coolday white led bulb by order no. 2350794, after i receive the package i plug the bulb with an electric. And after switch on the holder the bulb automatically give a sound like a little blast and the bulb slowly decrees his power and its shut down forever. So i request to reverse pickup the order as far possible. Thanking in anticipation.

+3 photos

Oct 24, 2018

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Moglix Customer Care's response Hi Jitumani. Please accept our sincere apologies for the inconvenience caused to you. As per our conversation dated 22nd Sept, we have requested you to share images of product & product packaging on [protected]@moglix.com. We haven't received any response from your end yet. Kindly drop an email so that we can forward the request for reverse pickup to the concerned department.

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Jitumani Das

from Numaligarh, Assam

Sep 25, 2018

I receive an order from moglix by 30 nos of 12W coolday white LED Bulb, When I connect the Bulb to holder its automatically give a sound and the bulb shut off.

12w cool day white led bulb - Comment #3219969 - Image #0

12w cool day white led bulb - Comment #3219969 - Image #1

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A

AR Rashid Dar

from Bandipura, Jammu and Kashmir

Nov 13, 2018

Dear Sir,
I have purchased three chairs but they are not as, i looked on your site

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Address: 560085

Order ref : - # 2346217 dated 5th sep 2018
Paid in full by internet banking payment channel.
They informed that item is shipped on 6th september.
Courier partner: delhivery surface
Tracking number:[protected]
Not delivered till 15th of september 2018.
No proper answer. Only that it will be delivered soon.

10 days to deliver one pair of shoes in india to a city like bangalore.
No wonder amazon and flipkart will gobble the competition like them.

Oct 19, 2018

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Moglix Customer Care's response Dear Sir. We regret the inconvenience caused here. Your order is Out for Delivery Today. Courier boy will get in touch with you once he reaches at your place.

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Dear sir, my order number is 2334488. I received v-guard crystal plus stabilizer but the stabilizer is not a fresh peace because there is no company seal in this stabilizer, no guarantee card, no fixing screws, no marking band for screw fixing, no sticker in the middle of the stabilizer (Electronic voltage stabilizer) and full of scratchas on both sides. So, i want to return back my v-guard crystal plus stabilizer. I already sent two mails with all side photos to you. This is for your kind information. Pl. Kindly take action for this stabilizer. Thank you sir.

Sep 30, 2018

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Moglix Customer Care's response Dear Sir. We regret the inconvenience caused here. As per the email conversation dated 28th Aug, we have already arranged for the reverse pickup of the product. We request you to check our mail for more details.

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mohit mrena

from Udaipur, Rajasthan

Oct 10, 2018

Sir i purchase a fan by moglix but fan is not running so please i request for repair this fan tracking no.[protected] and order number is[protected]

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deth.vishnu

from Ahmedabad, Gujarat

Oct 10, 2018

I have purchased two nos of LED lights in which one light is not working.

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Dear sir, my order number is 2334488i i received v-guard crystal plus stabilizer but the stabilizer is not a fresh peace because there is no company seal in this stabilizer, no guarantee card, no fixing screws, no marking band for screw fixing, no sticker in the middle of the stabilizer (Electronic voltage stabilizer) and full of scratchas on both sides of the stabilizer. So, i want to return back my stabilizer. This is for your information. I already sent there mails about this stabilizer. This is for your kind information. Thank you sir.

Oct 2, 2018

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Moglix Customer Care's response Dear Sir. We regret the inconvenience caused here. As per the email conversation dated 28th Aug, we have already arranged for the reverse pickup of the product. We request you to check our mail for more details.

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Address: Ambala, Haryana

I had bought on dated 24/08/2018 the oroduct home pro 16 ltrs car washer from moglix... Then due to some. Reason i cancelled it but still have not received refund of amount rs 1739 in my account and also i am not getting any information about refund of my money. Please help. I am attaching snapshot of order details of product alongwith. Thanks in advance
Harminder singh
[protected]
Ambala, india

+1 photos

Sep 29, 2018

Complaint marked as Resolved

Moglix customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Moglix Customer Care's response Dear Sir. Please accept our sincere apologies for the inconvenience caused to you. We have forwarded the issue to our concerned team. Kindly provide us 24 hours to check the issue and provide you with the resolution.

Aug 30, 2018

Updated by Harminder S. Ok thanks..waiting for the response.

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deth.vishnu

from Ahmedabad, Gujarat

Oct 10, 2018

I am sorry to say, two materials i have purchased form Moglix both are found some defects fully /partially. there is no response from your end.

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Syed Ahad

Mar 30, 2021

Ordered Bosch GAS 12-25 PS 1350W vacuum cleaner on[protected] through Bajaj EMI card, but the very next day I had to cancel the order for some reason but till today that is[protected] Moglix didn't make the refund.
Kindly find the attachment of my cancelled order below

refund of cancelled product - Comment #3816919 - Image #0

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Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524345

Website: Moglix.com

Moglix is really fraud and cheaters. Worst customer service Please don't buy anything from moglix any body.

Order no 2306970.

I placed an order on June 8th estimate delivery date is June 17th. Till now (July 10) I have not received the product. I called so many times to customer care. Every time I call customer care representative said to me " wait 24 hours you will get the product if not we will cancel the order" but it's not happening. I sent emails also but no response.

Please don't buy anything from stupid moglix

Moglix customer support has been notified about the posted complaint.

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Sourabh57

from Chennai, Tamil Nadu

Aug 29, 2018

I had ordered JCB safety shoes from Moglix which was cancelled due undelivery of the package. I had did prepaid payment for this order but i havent got refund yet. Please respond to this mail quickly and provide me my refund.

Registered Mobile No. [protected]

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Moglix Customer Care's response, Sep 12, 2018

Verified Support

Hi Sourabh. We regret the inconvenience caused here. Refund has already been successful from our end on 2018-08-20. We request you to please check the same with you bank.

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Address: 700156

Website: moglix

Dear team,

I purchased v-guard vg[protected]v electronic voltage stabilizer. The product is not fit in my a. C and i want to return and refund the same.

I'm really not happy with the service.

It's delayed in delivery also.

Quality of the product is very worst. I didn't expect this from you guys.
Adapter port also damaged.

Please refund the amount as soon...

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Hi guys, don't get lured by these cheats.
They offer crazy deals and rip you off in broad daylight. They even offer extra 2% discount for prepaid payments.

Order id : 2280954, v-guard vg[protected]v electronic voltage stabilizer

They put a hole in my wallet for 2700rs. I placed a ac stabilizer.

Everything that this website is built on is fake, wonder how they move freely in this country.

Trust me and don't regret it later.

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Address: 713130

Placed order of the accu-check active glucose monitor with 10 free strips = 02 nos vide order no - 2272921 placed on[protected] and paid through paytm wallet for rs 2547.77 accordingly debited from my account and on the same date i. E on[protected] cancelled the above order, but the amount not refunded. So you are requested to kindly arrange to refund the said amount immediately

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Address: Mysore, Karnataka, 570016

Dear team,

I purchased a weight scale below are the details. The product is damaged and i want to return and refund the same.

I'm really not happy with the service.

It's delayed in delivery also.

Quality of the product is very worst. I didn't expect this from you guys.
Adapter port also damaged.

Please refund the amount as soon as possible.

Order id: 2266099 placed on 3-3-2018

+1 photos

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F

Funny Guys

from Surat, Gujarat

Jul 5, 2018

Sub details bhejdi hai phir bhi muje refund abhi tqk nahi mila hai

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Website: Www.moglix.com

Dear sir/madam,

I purchased a weight scale below are the details. The product is damaged and i want to return and refund the same.

This is the most disappointing service which was offered had to gift the same to one of my client and he sent this picture when opened.

Its highly embarrassing and your site does not have return policy also they send damaged goods and duplicate stuffs

Kindly assist me on this matter at the earliest.

My orders

Order id : 2263902 | 1 item | placed on :[protected]

https://cdnx1.moglix.com/web/dist1/assets/img/placeholder.svg

Metis stainless steel counter weighing scale, weighing capacity: 30 kg

Status : delivered on 04/03/2018

Thanks & regards

Philetta serrao

+1 photos

Mar 08, 2018

Updated by Philetta Serrao The call center is not answering the line and I feel their site is a scam as they send damaged as well as inferior product

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anikesh87

from Mumbai, Maharashtra

Jul 19, 2018

Order a Dr. Morepen Gluco One 50 Strips, BG 03 on 2nd july 2018, Moglix show that it will delivered on 10th july. But till now not delivered. Contact with Moglix customer care always said delivered within 24 hours.
Product is used in medical purpose and its urgent but they are not delivered it in time.

the industrial weight scale damage - Comment #3160480 - Image #0

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Address: 796005

Website: www.moglix.com

I made an order with my online banking for an item (Cera ocean quarter/half turn cl217 wall mounted sink cock) costing rs 1101 on 5th feb @ 22:28. It was confirmed on the next day but not despatch even after 10 days. Then, out of frustration i canceled the order with the expectation that my money will be refunded back to my bank account within a week or so. But no refund or even a single msg or information is to be heard from moglix.
I have done online shopping in different shopping sites, but never have i experienced as with moglix.

Feb 23, 2018

Updated by Vanlal Hriata Order: 2255511 Placed on[protected]:26:48.0

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GB PN

from Hyderabad, Telangana

Apr 23, 2018

What ever he said it true, don't get lured by these cheats. They ripped me off for 2700rs. I placed a AC Stabilizer

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P

pankaj govla

from Jaipur, Rajasthan

May 29, 2018

Not interested

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.moglix.com

Hello friends i like to introduce u that (Moglix.com) company is completely fraud & cheater company i ordered 2 products from them 1 month before & delivered in 10 days but i received 1 wrong product i complained this issue with them & they taken back after 5 days & received them in 11 days & after 9 days no response i called them & asked whats the update & now they are telling me they received damaged & used product from me before sending...

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Address: New Delhi, Delhi

Website: [email protected], [email protected]

Dy. Ee testing akola under maharashtra state electricity transmission company ltd had placed an online order for purchase of eight pairs of hilson make, z+1, safety shoes for departmental employees. The payment of rs.14400/- was made on 06th october 2017 through neft to m/s moglix account. After payment, m/s moglix didn't not deliver the product for one month. After constant follow up with m/s moglix on their emails namely [protected]@moglix.com and [protected]@moglix.com, the e-commerce outlet delivered only three pairs of said shoes in installments. Out of eight pairs five pairs are still to be delivered. M/s moglix is just buying time by adopting dilly-dallying tactics. Upon contact with their customer care executive, they assure delivery everytime but to no avail.

Moglix Complaints & Reviews

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Moglix reviews & complaints page 10

non refund of returned product 2384419

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payment deducted from my account but moglix showing payment failed

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submersible pump order paid but not received

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d-shackles kepro make

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different model received & both keyboard not working

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kyocera printer purchase its document processor is not working

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12w cool day white led bulb

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shoes

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about v-guard crystal plus stabilizer.

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v-guard crystal plus stabilizer

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refund of cancelled product

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not received the package

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I'm a complaint about the return of the product

cheats

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accu-chek active glucose monitor with 10 free strips = 02 nos

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damaged product

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the industrial weight scale damage

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order canceled but no refund

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fraud company

non receipt of the five pairs of the hilson, z+1 make, safety shoes

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