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Mondelez India Foods / Cadbury India Complaints & Reviews

in.mondelezinternational.com
2.8
Updated: Oct 2, 2025
Complaints 1687
Resolved
851
Unresolved
836
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Mondelez India Foods / Cadbury India reviews & complaints page 14

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Y
yaminitamrakar
Mar 10, 2022
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Address: 07/B, STREET 03 SECTOR 09, BHILAI

BAD PRODUCT purchased for Cadbury bubbly bubblegum. The product when purchased was sealed, but after opening the cover, it was not at eatable, totally spoiled condition.
+1 photos
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    yaminitamrakar
    Mar 10, 2022
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    Address: 07/B, STREET 03 SECTOR 09, BHILAI

    BAD PRODUCT purchased for Cadbury bubbly bubblegum. The product was sealed but when opened, it was not eatable, totally spoiled.
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      D
      dinesh kulala
      Mar 8, 2022
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      Address: Bidkalkatte Udupi Karnataka state

      Hi I am running superstore in Udupi Bidkalkatte area . There is no proper supply of products and sales person showing so much of attitude. I request you to replace them or ask them to change their attitude. We are also spreading this to other outlets so that we can clean up the system
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      We have noted your comments with concern. Please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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        G
        Goyal store
        from Delhi, Delhi
        Mar 6, 2022
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        Address: Delhi

        Hi, I am an wholesale trader, we distribute Cadbury chocolate boxes to retails. For a long time, we are facing issues of pilferage and stolen of chocolate bars from the boxes due to it's worst packaging conditions. Most of the time boxes are open from the ends and it is difficult for us to control this situation. I hope this mail will find the right person and appropriate action will be taken
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        We are concerned to note your comments. Please write to us at [protected]@mdlzindia.com and let us have your name and complete address. Also provide us with the batch code and pkd as printed on the packs. Please let us know the name and address from where you have purchased these. Look forward to hearing from you.
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          L
          Laksh Aggarwal and
          from Delhi, Delhi
          Mar 5, 2022
          Resolved
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          Resolved

          Address: Uk

          I brought gift pack and see what I found all the choclate were defected i will case against yyou for this fraud
          +1 photos
          Apr 7, 2022
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Mar 07, 2022
          Mondelez India Foods / Cadbury India Customer Care's response           Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            S
            Shraddha12
            Mar 3, 2022
            Resolved
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            Resolved

            I found something inside the silk while having it. I have attached the pick. Please do look into it.
            +2 photos
            Apr 7, 2022
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Mar 07, 2022
            Mondelez India Foods / Cadbury India Customer Care's response             Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              E
              Enkeypally Prachethan
              from Itānagar, Arunachal Pradesh
              Mar 2, 2022
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              Order no[protected]
              When can u expect the delivery of my order?
              How can I track the order?
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              We thank you for writing to us. To enable us to assist you please let us have your order number and your email id used to book your order along with your phone number. Thanking you.
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                U
                Ujjwal1305
                from Pūndri, Haryana
                Mar 1, 2022
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                I had redeemed my 5 star nothingcoin for swiggy voucher and it says voucher code will be sent to email shortly but it is not received yet and nothingcoin are deducted
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                Hi, we have noted your comment. To enable us to investigate please let us know your contact no. and email id used for participating in the contest.
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                Hi, we have noted your comment. To enable us to investigate please let us know your contact no. and email id used for participating in the contest.
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                Hi, the campaign got over on 28th February, all the codes were displayed on the spot & the email was also sent with the code. Pls check your email for the voucher code. Thank you.
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                  P
                  PrinceSahucool
                  from lucknow, Uttar Pradesh
                  Feb 26, 2022
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                  Address: 19 vikrma ditya marg hazratganj lucknow

                  I am buy i Cadbury Celebration form a near
                  Shop i am that i can open the box i see the cholates of celebration is Expeire but retailer can not return my Cadbury Celebration.
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  View replies
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    A
                    Aradhya J
                    from Indore, Madhya Pradesh
                    Feb 24, 2022
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                    Dear concerned,

                    I purchased an “Cadbury Dairy Milk Silk Hazelnut” a few days ago from a nearby grocery store. When I opened it, I found that there was a worm (“illi”) inside it and the whole chocolate was contaminated with worm poop and covered under a layer of White Fungi. Keep in mind the fact that It was already contaminated already, it was inside it. I just opened the chocolate and encountered the findings. FYI, chocolate was not kept open.

                    I have shared pictures of the same for your reference. This poor level of quality control is extremely hazardous to health and raises various concerns over the flaws of your Quality Control.

                    Please respond on this issue on a priority basis or else I’ll have to raise a complaint with the consumer forum.

                    Thanks and regards
                    +6 photos
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 24, 2022
                    Mondelez India Foods / Cadbury India Customer Care's response                     Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                    Feb 24, 2022
                    Updated by Aradhya J                     The email is not accessible. Please share email in clear format.
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                      K
                      karthikeyan shankarapandian
                      Feb 20, 2022
                      Resolved
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                      Resolved

                      Hi,

                      I bought 1 Cadbury silk bubbly (Rs. 80) today morning in one of the supermarkets in electronic city, bangalore.

                      To my surprise, when my kid opened the chocolate with excitement, only half of the chocolate was available. Image attached.

                      Not happy with the way it was. Unexpected by such large chocolate brand. Is this rge way forward for the brand, if do please let me know, so that we may refine buying this brand.

                      Looking forward to your reply ASAP.

                      Batch - I20113B2
                      Pkd[protected]
                      +1 photos
                      Mar 26, 2022
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 21, 2022
                      Mondelez India Foods / Cadbury India Customer Care's response                       Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        A
                        Ameen555
                        Feb 20, 2022
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                        Toys in gems suprise ball is worse. Got a little single and friends puzzle paper card. Quality of the card worse that to with 3 wrongly cut pieces. Does this worth 40 rupees?
                        Please don't do this. Please give a reasonable toys
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        View replies
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                        Reply
                        Ameen555's [Complaint's author] reply, Feb 25, 2022
                        Can I get the email id, it just shows [protected]@mdlzindia.com
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                          I
                          Ishaan65
                          Feb 19, 2022
                          Resolved
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                          Resolved

                          I m unable to redeem swiggy voucher with 150 nothing coin
                          +1 photos
                          Mar 26, 2022
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 21, 2022
                          Mondelez India Foods / Cadbury India Customer Care's response                           Hi, we would like to inform you that the PayTm and Swiggy gift vouchers can be redeemed for only 1 per user. This is as per the terms and conditions. Thank you.
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                            K
                            Kiran Hande
                            Feb 15, 2022
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                            I have purchased Cadbury celebrations. In that Dairy milk packets are damaged. Everything is in powder form.
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            View replies
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              A
                              Akshika Gupta
                              Feb 15, 2022
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                              The cadbury silk oreo red velvet had an awfull smell and taste on opening the packet
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              View replies
                              Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other concerns, please write to us at [protected]@mdlzindia.com along with your contact details.
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                                D
                                Deepak General Store
                                from Unnao, Uttar Pradesh
                                Feb 12, 2022
                                Resolved
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                                Resolved

                                Address: India

                                Sir, My Refrigerator is not working from six months. I And my distributor complaint in company. Companie's mechanic came in my shop and check the refrigerator and he said the
                                condition of refrigerator is not servicing because his guess are leaked . My Distributor complete all formalities and send in above authority. But new refrigerator not send by company now. In summer I have faced problem to protect chocolate from heat. Companies officer not take my calls and no reply for my problem. So please provide me new refrigerator as soon as possible and solve my problem quickly. Thanks
                                +1 photos
                                Mar 17, 2022
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 14, 2022
                                Mondelez India Foods / Cadbury India Customer Care's response                                 We have noted your comments with concern. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
                                View replies
                                Deepak General Store
                                In Front of Gomti Saree Bhandar, Poni Road, Gandhi Nagar, Shuklaganj, Unnao
                                Sir,
                                Refrigerator Install in my shop is not working last six months. I and my distributor complaint in company. Companie's mechanic came in my shop and checked refrigerator and he said the condition of refrigerator is not servicing because his guess are leaked, he couldn't maintained. So company replaced the refrigerator. My distributor complete all formalities and send the company but now refrigerator is not changed. Companie's officer not take my calls and not reply of my problem. In summer I have faced problem because chocolates are melt. One Time refrigerator came in my city but not provide me. So please solve my problem as soon as possible and send new refrigerator in my shop. Thanks

                                For refrigerator is not working - Comment #3957736 - Image #0
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                                Deepak General Store's [Complaint's author] reply, Feb 15, 2022
                                My mobile no. Is 7985226647
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                                  B
                                  bijeshat
                                  from Mumbai, Maharashtra
                                  Feb 12, 2022
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                                  Address: kerala

                                  Derived from the chocolate I bought today. It is a piece of tile or plastic that is very sharp. If the children had eaten all this unknowingly, there would have been a great danger, God forbid .. Everyone pay attention.
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    V
                                    Vaibhav Barahate
                                    Feb 10, 2022
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                                    It smells disgusting. It starts smelling even before opening the packet. Taste is fine but due to this smell I was unable to eat that.
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other concerns, please write to us at [protected]@mdlzindia.com along with your contact details.
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                                      B
                                      Bapi Banerjee
                                      Feb 10, 2022
                                      Resolved
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                                      Resolved

                                      Address: B11/156,pin:741235,kalyani,Nadia,WB

                                      Dear Sir / Madam,
                                      I, Bapi Banerjee( Bapi BANERJEEE10163)
                                      a shop keeper seeling Cadbury chocolate, but last few months I have been struggling to get your product via distributor.He is very often visited our market place and never delivered proper amount of product, i asked for.So mu humble request to you that as soon as possible, please help me to resolve that issue.Because compare to my consumption, supply is very less.Or provide me any option so that I can order direct to your good company.
                                      I have provided the distributor details for your kind review,
                                      PROYOJONEE
                                      B11/156, Kalyani, dist:Nadia, W.B
                                      Pin:741235
                                      PH: [protected]
                                      Regards,
                                      Bapi Banerjee
                                      [protected]
                                      Mar 15, 2022
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 11, 2022
                                      Mondelez India Foods / Cadbury India Customer Care's response                                       We have noted your comments with concern. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                                        R
                                        Rzz
                                        Feb 10, 2022
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                                        When will i get swiggy voucher pin
                                        I already done complaint 2 times, they are not sending pin to my email id

                                        Toll free number[protected]
                                        Email - cadbury5star.india.[protected]@gmail.com
                                        +3 photos
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