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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Jan 11, 2026
Complaints 1704
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851
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Mondelez India Foods / Cadbury India reviews & complaints page 15

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L
Laksh Aggarwal and
from Delhi, Delhi
Mar 5, 2022
Resolved
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Resolved

Address: Uk

I brought gift pack and see what I found all the choclate were defected i will case against yyou for this fraud
+1 photos
Apr 7, 2022
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2022
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    Shraddha12
    Mar 3, 2022
    Resolved
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    Resolved

    I found something inside the silk while having it. I have attached the pick. Please do look into it.
    +2 photos
    Apr 7, 2022
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Verified Support
    Mar 07, 2022
    Mondelez India Foods / Cadbury India Customer Care's response
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      E
      Enkeypally Prachethan
      from Itānagar, Arunachal Pradesh
      Mar 2, 2022
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      Order no[protected]
      When can u expect the delivery of my order?
      How can I track the order?
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      We thank you for writing to us. To enable us to assist you please let us have your order number and your email id used to book your order along with your phone number. Thanking you.
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        U
        Ujjwal1305
        from Pūndri, Haryana
        Mar 1, 2022
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        I had redeemed my 5 star nothingcoin for swiggy voucher and it says voucher code will be sent to email shortly but it is not received yet and nothingcoin are deducted
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi, we have noted your comment. To enable us to investigate please let us know your contact no. and email id used for participating in the contest.
        Hi, we have noted your comment. To enable us to investigate please let us know your contact no. and email id used for participating in the contest.
        Hi, the campaign got over on 28th February, all the codes were displayed on the spot & the email was also sent with the code. Pls check your email for the voucher code. Thank you.
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          P
          PrinceSahucool
          from lucknow, Uttar Pradesh
          Feb 26, 2022
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          Address: 19 vikrma ditya marg hazratganj lucknow

          I am buy i Cadbury Celebration form a near
          Shop i am that i can open the box i see the cholates of celebration is Expeire but retailer can not return my Cadbury Celebration.
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            A
            Aradhya J
            from Indore, Madhya Pradesh
            Feb 24, 2022
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            Dear concerned,

            I purchased an “Cadbury Dairy Milk Silk Hazelnut” a few days ago from a nearby grocery store. When I opened it, I found that there was a worm (“illi”) inside it and the whole chocolate was contaminated with worm poop and covered under a layer of White Fungi. Keep in mind the fact that It was already contaminated already, it was inside it. I just opened the chocolate and encountered the findings. FYI, chocolate was not kept open.

            I have shared pictures of the same for your reference. This poor level of quality control is extremely hazardous to health and raises various concerns over the flaws of your Quality Control.

            Please respond on this issue on a priority basis or else I’ll have to raise a complaint with the consumer forum.

            Thanks and regards
            +6 photos
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Feb 24, 2022
            Mondelez India Foods / Cadbury India Customer Care's response
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
            Feb 24, 2022
            Updated by Aradhya J
            The email is not accessible. Please share email in clear format.
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              K
              karthikeyan shankarapandian
              Feb 20, 2022
              Resolved
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              Resolved

              Hi,

              I bought 1 Cadbury silk bubbly (Rs. 80) today morning in one of the supermarkets in electronic city, bangalore.

              To my surprise, when my kid opened the chocolate with excitement, only half of the chocolate was available. Image attached.

              Not happy with the way it was. Unexpected by such large chocolate brand. Is this rge way forward for the brand, if do please let me know, so that we may refine buying this brand.

              Looking forward to your reply ASAP.

              Batch - I20113B2
              Pkd[protected]
              +1 photos
              Mar 26, 2022
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Feb 21, 2022
              Mondelez India Foods / Cadbury India Customer Care's response
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                Ameen555
                Feb 20, 2022
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                Toys in gems suprise ball is worse. Got a little single and friends puzzle paper card. Quality of the card worse that to with 3 wrongly cut pieces. Does this worth 40 rupees?
                Please don't do this. Please give a reasonable toys
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                Ameen555's [Complaint's author] reply, Feb 25, 2022
                Can I get the email id, it just shows [protected]@mdlzindia.com
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                  I
                  Ishaan65
                  Feb 19, 2022
                  Resolved
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                  Resolved

                  I m unable to redeem swiggy voucher with 150 nothing coin
                  +1 photos
                  Mar 26, 2022
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 21, 2022
                  Mondelez India Foods / Cadbury India Customer Care's response
                  Hi, we would like to inform you that the PayTm and Swiggy gift vouchers can be redeemed for only 1 per user. This is as per the terms and conditions. Thank you.
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                    K
                    Kiran Hande
                    Feb 15, 2022
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                    I have purchased Cadbury celebrations. In that Dairy milk packets are damaged. Everything is in powder form.
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      Akshika Gupta
                      Feb 15, 2022
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                      The cadbury silk oreo red velvet had an awfull smell and taste on opening the packet
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other concerns, please write to us at [protected]@mdlzindia.com along with your contact details.
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                        D
                        Deepak General Store
                        from Unnao, Uttar Pradesh
                        Feb 12, 2022
                        Resolved
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                        Resolved

                        Address: India

                        Sir, My Refrigerator is not working from six months. I And my distributor complaint in company. Companie's mechanic came in my shop and check the refrigerator and he said the
                        condition of refrigerator is not servicing because his guess are leaked . My Distributor complete all formalities and send in above authority. But new refrigerator not send by company now. In summer I have faced problem to protect chocolate from heat. Companies officer not take my calls and no reply for my problem. So please provide me new refrigerator as soon as possible and solve my problem quickly. Thanks
                        +1 photos
                        Mar 17, 2022
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 14, 2022
                        Mondelez India Foods / Cadbury India Customer Care's response
                        We have noted your comments with concern. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
                        Deepak General Store
                        In Front of Gomti Saree Bhandar, Poni Road, Gandhi Nagar, Shuklaganj, Unnao
                        Sir,
                        Refrigerator Install in my shop is not working last six months. I and my distributor complaint in company. Companie's mechanic came in my shop and checked refrigerator and he said the condition of refrigerator is not servicing because his guess are leaked, he couldn't maintained. So company replaced the refrigerator. My distributor complete all formalities and send the company but now refrigerator is not changed. Companie's officer not take my calls and not reply of my problem. In summer I have faced problem because chocolates are melt. One Time refrigerator came in my city but not provide me. So please solve my problem as soon as possible and send new refrigerator in my shop. Thanks

                        For refrigerator is not working - Comment #3957736 - Image #0
                        Deepak General Store's [Complaint's author] reply, Feb 15, 2022
                        My mobile no. Is 7985226647
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                          B
                          bijeshat
                          from Mumbai, Maharashtra
                          Feb 12, 2022
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                          Address: kerala

                          Derived from the chocolate I bought today. It is a piece of tile or plastic that is very sharp. If the children had eaten all this unknowingly, there would have been a great danger, God forbid .. Everyone pay attention.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            V
                            Vaibhav Barahate
                            Feb 10, 2022
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                            It smells disgusting. It starts smelling even before opening the packet. Taste is fine but due to this smell I was unable to eat that.
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other concerns, please write to us at [protected]@mdlzindia.com along with your contact details.
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                              B
                              Bapi Banerjee
                              Feb 10, 2022
                              Resolved
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                              Resolved

                              Address: B11/156,pin:741235,kalyani,Nadia,WB

                              Dear Sir / Madam,
                              I, Bapi Banerjee( Bapi BANERJEEE10163)
                              a shop keeper seeling Cadbury chocolate, but last few months I have been struggling to get your product via distributor.He is very often visited our market place and never delivered proper amount of product, i asked for.So mu humble request to you that as soon as possible, please help me to resolve that issue.Because compare to my consumption, supply is very less.Or provide me any option so that I can order direct to your good company.
                              I have provided the distributor details for your kind review,
                              PROYOJONEE
                              B11/156, Kalyani, dist:Nadia, W.B
                              Pin:741235
                              PH: [protected]
                              Regards,
                              Bapi Banerjee
                              [protected]
                              Mar 15, 2022
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 11, 2022
                              Mondelez India Foods / Cadbury India Customer Care's response
                              We have noted your comments with concern. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                                R
                                Rzz
                                Feb 10, 2022
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                                When will i get swiggy voucher pin
                                I already done complaint 2 times, they are not sending pin to my email id

                                Toll free number[protected]
                                Email - cadbury5star.india.[protected]@gmail.com
                                +3 photos
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                  Tania saroye
                                  from Jalandhar, Punjab
                                  Feb 5, 2022
                                  Resolved
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                                  Resolved

                                  The dairy milk red velvet tastes like gross literally. Never expected such a bad experience from such a reputated brand . As i opened the pack it smells like dead . Don't even have words to explain that disgusting smell and taste . Company should stop this as soon as it can . Don't know who were the testers who approved such chocolate.
                                  +1 photos
                                  Mar 10, 2022
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 07, 2022
                                  Mondelez India Foods / Cadbury India Customer Care's response
                                  Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other concerns, please write to us at [protected]@mdlzindia.com along with your contact details.
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                                    Avik Bachhar
                                    from Kolkata, West Bengal
                                    Feb 3, 2022
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                                    Dear sir recently I exchange 450 nothing coin with a ear phone but they show your goodies were dispatch soon but its already 03/02/2022 and no dispatch email or sms come and my nothing coins are already taken so I don't even have my coins and no earphone its totally unfair so please help me thanks.
                                    Number [protected]
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Hi, we have noted your comment with concern. To enable us to investigate please let us know your contact no. and email id used for participating in the contest.
                                    Avik Bachhar's [Complaint's author] reply, Feb 5, 2022
                                    Phone : 8276062670
                                    Email : [email protected]
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                                      V
                                      Vanika Sachdeva
                                      Feb 3, 2022
                                      Resolved
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                                      Resolved

                                      I have received damaged products for the 3-4th time in a row. I have written regarding the same at Cadbury suggestions but there is no review from their end. Please look into the matter at the earliest. We have small kids what would have happened if we were not around and they would have consumed that chocolate . It is a matter of there health that we cannot neglect.
                                      Contact no. [protected]
                                      +3 photos
                                      Mar 10, 2022
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 07, 2022
                                      Mondelez India Foods / Cadbury India Customer Care's response
                                      Hi, please let us know the email id used by you to mail us for us to assist you.
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                                        Andrea21685
                                        Feb 3, 2022
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                                        Dairy milk silk bubble, limited scan ur heart edition was bought by my husband for me. While enjoying the chocolate I found a piece of plastic inside the chocolate.
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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