Mondelez India Foods / Cadbury India Complaints & Reviews

I bought Cadbury dairy milk roasted almond chocolate for my boy today, but there was fungus in it ……
Who is responsible if my son eats it and something happens to him????
Please give me a proper answer, who is responsible for this our health is being tampered ….
I will go to customer protection if necessary and ask for an answer to this and if he can’t answer, I will go to court, but I will keep asking for an answer

As our shop is a seller of Cadbury chocolate for last 20 to 21 years. Your company had provided us company small chocolate refrigerator. That chococlate refrigerator is not working properly from last 6 year .we had called your customer call executive they have sent us a customer care technician and mechanic visit in my shop 2 time but they said this refrigerator not be repair and fridge replace I was call again call customer care I said all problems so they not responded properly . Due to this refrigeration problem, we aren't able to provide our customers with the product in a manner . chocolates are changing their form to melted chocolate which lead to degradation of my reputation in the market.and being the responsible retailer it's my duty to serve my customer. And also I mentioned about distributor they not provide bills in shop name .they provide wrong shop name bills my shop in INDAPUR ( aashapura sweet, INDAPUR ) they provide nijampur (aashapura sweet mart, nijampur) this shop in mangaon and I ask for why you doing they not give proper answer . They said we not available to give silk Cadbury and big price Cadbury bills of your shop
Hope you understand my situation . please if it possible replace this refrigerator .
Thanking you
With regards
Parasmal parmar
Shop name : aashapura sweet mart
Address: at.post . INDAPUR, tal-mangaon, dist - raigad
Pincode :-402112
[protected]@gmail.com
+91 [protected]

I purchased 8 daily milk chocolates of silk which was 350rs each for raki festival but i open yesterday to eat and seend the chocolates was spoiled pls help

I bought cadbury dairy milk and I found fungus in that . It is not expired yet

I bought a daity milk silk. Though the product expiry date is January, 2023, on opening the wrapper I found that the inside wrapper was full greasy and a very bad pungant smell was coming from the product. The quality of the product seemed liked it was an expired product or the quality had been compromised. The smell was so bad that could not be tolerated even for few seconds. God knows what would have happened if someone would have consumed it. What is the quality check that Cadbury India is doing, and how can they play with consumers health.

Dear sir/mam
Yesterday my sister brought me a cadbury dairy milk chocolate. When I touched that packet, I came to know that 1/8 part of dairy milk chocolate is missing in it.I still have that chocolate, I have not torn it. I am angry with cadbury for this. I hope from cadbury that this mistake will not happen again. I think cadbury care about its customers.. Thank you

I have bought a choclate which was in refrigerator, newly manufactured, and package was also intact but found a fungal colony inside the wrapped chocolate.

Let me know that how can you justify this.
BTW i am a microbiologist by profession works for a reputed vaccine manufacturing organization.

I need legit answers.

I have a fridger given by Cadbury company..Now we have facing some technical issue in the fridge .So, I request to look out my problem and try to resolve it

Thank you

Hello sir/madam,
I was ordered cadbury personalised birthday box at cadburygifting.in on dated 22/07/2022. this order cancled from your side and there was not refund my money at my bank account and all details of payment was completed and all details are in attatchment so i request to you either you refund my money or send to my product.

Product had an spoilt oily aftertaste.
Bubbles inside were white instead of being pink in color as in packaging and previous purchases.
The taste was changed and oily also the inside wrapper was soaked in oil

I bought a packet of Chochlate on July 21, it was empty from inside so I am complaining here.Reply me as soon as possible

I bought 5 Cadbury dairy milk chocolate and I found that in three of them chocolate was half of its quantity and while I opened one of them it was stinking.

Good Afternoon
At the present time I feel extremely angry of how I have been treated by your company Mondelez
Complaint Ref number s[protected]

I had a Wispa Gold bar with a finger nail in the chocolate which ended up in my mouth.

I do intend to take this complaint much further and I will not drop this case .
Your company as done nothing to support my complaint at all other than send me a standard letter saying there as been no more complaints! I have tried to make it clear that I would not expect there to be more finger nails floating around and I am sure it is an isolated incident however a liar I am not not.
I am absolutely disgusted at how I have been treated from not speaking to anyone to being told that they lost my product until I complained again then it was suddenly found and then to receive another standard letter the same as the first one.
I am now intending to approach the press and watchdog to highlight my case to others.
Due to my intentions I want to go down the route that I must follow to have the correct procedure so that I know I have done everything correct and in my power to resolve this before I let the public know how I have been treated.
Please reply to me if there is a avenue that I need to persue first .
Lisa Porter

I purchase a dairy milk made in Malaysia from Poonamallee chennai. The expiry date is June 2023, but it is found spoiled.

Dear Sir,
With regards to above subject, I am proprietor of Mittal Medicals at Aurangabad.

Since inception of my business and generation of retail outlet code with Ms Jasjeet Agencies at Aurangabad, I am regularly purchasing Cadbury products from the party whenever the booking person comes for booking orders. However, I have asked and enquired multiple times for the Freeze box for my counter outlet wherein the booking staff, his team Leader Mr Mukhtar, office person Mr Ashok always tried to gave me fasle assurance saying that it will be booked next month, in Process etc etc... When I went strict with this people, they tried to avoid my order bookings... saying that you don't give order, behaving arrogantly and assuring wrong words...I have purchased regularly from sales person coming for order at my shop...

I have asked for escalating the issue to his superior which Mr Ashok / Mr Mukhtar disagreed to provide any contact details.. And above all whenever i called office/order person for order booking, he give me false assurance and in the evening I get a call from unknown/anonymous number saying that "aapko freeze chahiye, मिल जाएगा नया, सिर्फ 2000/- देने होगे"... Completely fraud wrong communication, arogant and blunt behaviours by Cadbury office at Aurangabad is truly disgusting...

Kindly look into the matters and do the needful failing which i need to escalate the issue to customer forum/court.

Regards,
Mittal Medicals,
Padampura, Aurangabad
[protected]

I recently bought 5 Dairymilk crispello chocolate and found that all the chocolates were seems like eaten by some insects. Please find the attached pictures. The cover was not broken and date of manufacturing shows April 2022. We have thrown all those chocolates into waste basket. Please let us know if this is spoiled or its due to the manufacturing defect.

Also i tried my best to play the game mentioned, but QR code was not getting scanned even after trying with 3 mobile phones of different manufacturers.

I have mailed to them but no reply yet.

I was having this chocolate of Cadbury and after having 2 bites I saw the back side of the chocolate which seems like bitten or eaten by some insect. I have seen this issue before of insects in chocolate. I have attached the pictures below. I am quite suspicious now that I might have eaten rotten food.
Please look into this, this is a serious issue.

I bought dairy milk silk cadbury thrice from a retail shop and received very bad quality of cadbury. It was smelling like oil and it wasn't smooth as it should be. It had some coarse grains and it was tasting awful. I had to throw each of the cadbury away and lost about 400 rs.

Yesterday evening I bought one set of Cadbury celebrations which had expiry date on 2023 but when I opened chocolates and tore it I got to see fungus in Cadbury chocolates.
I went to the shop they refused to return it and said go and complain to the company.
We are the consumers of Cadbury since long and now these kind of product problem and services we are facing.
This is ridiculous some of pieces were eaten and it was feeling like dizziness after having that.
I'm completely disappointed with Cadbury now if my problem will not resolved will take help from food and safety administration department. I will put this on social sites by tagging governments and other departments as well along with the company senior management.
Contact urgently

I just purchased a Cadbury dairy milk chocolate of ₹10/-. when I opened it there were white spots on it all over the chocolate. Packed date mentioned is 04/2022, use by 03/2023.