Mondelez India Foods / Cadbury India Complaints & Reviews

I bought a daity milk silk. Though the product expiry date is January, 2023, on opening the wrapper I found that the inside wrapper was full greasy and a very bad pungant smell was coming from the product. The quality of the product seemed liked it was an expired product or the quality had been compromised. The smell was so bad that could not be tolerated even for few seconds. God knows what would have happened if someone would have consumed it. What is the quality check that Cadbury India is doing, and how can they play with consumers health.

Dear sir/mam
Yesterday my sister brought me a cadbury dairy milk chocolate. When I touched that packet, I came to know that 1/8 part of dairy milk chocolate is missing in it.I still have that chocolate, I have not torn it. I am angry with cadbury for this. I hope from cadbury that this mistake will not happen again. I think cadbury care about its customers.. Thank you

I have bought a choclate which was in refrigerator, newly manufactured, and package was also intact but found a fungal colony inside the wrapped chocolate.

Let me know that how can you justify this.
BTW i am a microbiologist by profession works for a reputed vaccine manufacturing organization.

I need legit answers.

I have a fridger given by Cadbury company..Now we have facing some technical issue in the fridge .So, I request to look out my problem and try to resolve it

Thank you

Hello sir/madam,
I was ordered cadbury personalised birthday box at cadburygifting.in on dated 22/07/2022. this order cancled from your side and there was not refund my money at my bank account and all details of payment was completed and all details are in attatchment so i request to you either you refund my money or send to my product.

Product had an spoilt oily aftertaste.
Bubbles inside were white instead of being pink in color as in packaging and previous purchases.
The taste was changed and oily also the inside wrapper was soaked in oil

I bought a packet of Chochlate on July 21, it was empty from inside so I am complaining here.Reply me as soon as possible

I bought 5 Cadbury dairy milk chocolate and I found that in three of them chocolate was half of its quantity and while I opened one of them it was stinking.

Good Afternoon
At the present time I feel extremely angry of how I have been treated by your company Mondelez
Complaint Ref number s[protected]

I had a Wispa Gold bar with a finger nail in the chocolate which ended up in my mouth.

I do intend to take this complaint much further and I will not drop this case .
Your company as done nothing to support my complaint at all other than send me a standard letter saying there as been no more complaints! I have tried to make it clear that I would not expect there to be more finger nails floating around and I am sure it is an isolated incident however a liar I am not not.
I am absolutely disgusted at how I have been treated from not speaking to anyone to being told that they lost my product until I complained again then it was suddenly found and then to receive another standard letter the same as the first one.
I am now intending to approach the press and watchdog to highlight my case to others.
Due to my intentions I want to go down the route that I must follow to have the correct procedure so that I know I have done everything correct and in my power to resolve this before I let the public know how I have been treated.
Please reply to me if there is a avenue that I need to persue first .
Lisa Porter

I purchase a dairy milk made in Malaysia from Poonamallee chennai. The expiry date is June 2023, but it is found spoiled.

Dear Sir,
With regards to above subject, I am proprietor of Mittal Medicals at Aurangabad.

Since inception of my business and generation of retail outlet code with Ms Jasjeet Agencies at Aurangabad, I am regularly purchasing Cadbury products from the party whenever the booking person comes for booking orders. However, I have asked and enquired multiple times for the Freeze box for my counter outlet wherein the booking staff, his team Leader Mr Mukhtar, office person Mr Ashok always tried to gave me fasle assurance saying that it will be booked next month, in Process etc etc... When I went strict with this people, they tried to avoid my order bookings... saying that you don't give order, behaving arrogantly and assuring wrong words...I have purchased regularly from sales person coming for order at my shop...

I have asked for escalating the issue to his superior which Mr Ashok / Mr Mukhtar disagreed to provide any contact details.. And above all whenever i called office/order person for order booking, he give me false assurance and in the evening I get a call from unknown/anonymous number saying that "aapko freeze chahiye, मिल जाएगा नया, सिर्फ 2000/- देने होगे"... Completely fraud wrong communication, arogant and blunt behaviours by Cadbury office at Aurangabad is truly disgusting...

Kindly look into the matters and do the needful failing which i need to escalate the issue to customer forum/court.

Regards,
Mittal Medicals,
Padampura, Aurangabad
[protected]

I recently bought 5 Dairymilk crispello chocolate and found that all the chocolates were seems like eaten by some insects. Please find the attached pictures. The cover was not broken and date of manufacturing shows April 2022. We have thrown all those chocolates into waste basket. Please let us know if this is spoiled or its due to the manufacturing defect.

Also i tried my best to play the game mentioned, but QR code was not getting scanned even after trying with 3 mobile phones of different manufacturers.

I have mailed to them but no reply yet.

I was having this chocolate of Cadbury and after having 2 bites I saw the back side of the chocolate which seems like bitten or eaten by some insect. I have seen this issue before of insects in chocolate. I have attached the pictures below. I am quite suspicious now that I might have eaten rotten food.
Please look into this, this is a serious issue.

I bought dairy milk silk cadbury thrice from a retail shop and received very bad quality of cadbury. It was smelling like oil and it wasn't smooth as it should be. It had some coarse grains and it was tasting awful. I had to throw each of the cadbury away and lost about 400 rs.

Yesterday evening I bought one set of Cadbury celebrations which had expiry date on 2023 but when I opened chocolates and tore it I got to see fungus in Cadbury chocolates.
I went to the shop they refused to return it and said go and complain to the company.
We are the consumers of Cadbury since long and now these kind of product problem and services we are facing.
This is ridiculous some of pieces were eaten and it was feeling like dizziness after having that.
I'm completely disappointed with Cadbury now if my problem will not resolved will take help from food and safety administration department. I will put this on social sites by tagging governments and other departments as well along with the company senior management.
Contact urgently

I just purchased a Cadbury dairy milk chocolate of ₹10/-. when I opened it there were white spots on it all over the chocolate. Packed date mentioned is 04/2022, use by 03/2023.

I ordered two Dairy Milk Silk from a regular online grocery app yesterday. I received two sealed chocolates today morning but what left me shocked was the size of chocolates inside the wrappers. I haven't yet opened the packets but can make out that half the wrapper is empty. The chocolates inside are precisely half the size, inspite of paying full price.

Feel cheated and disappointed as I didn't expect this from a trusted and favoured brand

Team,

I have purchased 12 pcs of 10 rupees worth Dairy Milk yesterday (07th July 22).

As per pack it shows manufacturing date is March 2022 and expiry date is February 2023.

But when I opened the pack it wasn't looking good as if it was rotten and not in a shape.. Everything turned into semi powdered texture.

We were irritated that out of 12 pcs, 7pcs are bad I can say worst of worst. I went to the same shop to return but they didn't replace it also.

I will never buy the Cadbury product again.

Need proper response from you end. I'm very much disappointed as I was having your products since childhood.

I have attached pics. Awaiting response.

If I don't get proper response will escalate for sure to the next level.

Respected sir,
As per the records of this Company, I was holding 120 shares of Cadbury India Limited as on 30th August 2014 and all the shares held by the Public have been extinguished as per the scheme of Capital Reduction as sanctioned by an Orders of Hon’ble High Court of
Judicature at Bombay, in Company Petition No. 1072 of 2009 connected with Company Application No. 1322 of 2009. In terms of the said Order, an amount of Rs. 2014.50 per equity share (comprising of face value of Rs. 10.00 plus premium of Rs. 2004.50 per share) was payable to all the equity shareholders of the Company other than the Promoters.
120 shares of Cadbury India Limited under Folio No. K04618 have been extinguished as per the scheme of Capital Reduction and as per the Orders of Bombay High Court, capital reduction amount of Rs. 241740/- .
But unfortunaly i have not receive this amount till now .I have already submitted all the required document and remind the company share department on daily basis but not response by company.

Hi Team,

I had bought a silk chocolate day before yesterday with barcode no[protected]. The chocolate has an expiry date of (10/04/2023) it is tasting bad and have a rotten smell( oily smell) . I tried returning/ exchanging back to the retailer from whom i bought the chocolate in Datia Madhya Pradesh 475661, who also could smell but eventually did not return back because it has not passed the expiry date. This has been a very experience for me with the product. Hoping you will take a note on the case and do the needful by returning or exchanging it. Also attached is the pic of the chocolate. The distributor name in Datia is Kallu Kukreja in super market and the retailer name Sonu Kirana Store.

Regards
Sourabh Soni
[protected]