Oct 13, 2021
Updated by siva111111 Hi, Please see the below message for your reference. I tried sending messages to [protected]@mdlzindia.com but itsnot going
[protected][protected][protected][protected][protected][protected][protected]
10/13/21, 4:00 PM Gmail - Re:Re: Dairy Milk Quality and Missing Portion issue
https://mail.google.com/mail/u/0?ik=2dae10fb2a&view=pt&search=all&permthid=thread-a%3Ar[protected]&simpl=msg-a%3Ar-5512157… 2/10
Your message to [protected]@mdlzindia.com couldn't be delivered.
protected wasn't found at mdlzindia.com.
sivarekha77 Office 365 protected
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
Send the message again following these steps: In Outlook, open
this non-delivery report (NDR) and choose Send Again from the
Report ribbon. In Outlook on the web, select this NDR, then select
the link "To send this message again, click here." Then delete
and retype the entire recipient address. If prompted with an AutoComplete List suggestion don't select it. After typing the complete
address, click Send.
Contact the recipient (by phone, for example) to check that the
address exists and is correct.
The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
Clear the recipient Auto-Complete List in Outlook or Outlook on
the web by following the steps in this article: Fix email delivery
issues for error code 5.1.10 in Office 365, and then send the
message again. Retype the entire recipient address before
selecting Send.
If the problem continues, forward this message to your email admin. If
you're an email admin, refer to the More Info for Email Admins
section below.
Was this helpful? Send feedback to Microsoft.
More Info for Email Admins
Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address hosted by
Office 365 but the address is incorrect or doesn't exist at the destination domain. The
error is reported by the recipient domain's email server, but most often it must be fixed
by the person who sent the message. If the steps in the How to Fix It section above
don't fix the problem, and you're the email admin for the recipient, try one or more of
the following:
The email address exists and is correct - Confirm that the recipient address exists, is
correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are using
directory synchronization make sure the recipient's email address is synced correctly in
both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving as expected.
Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address
settings, or by the recipient via the Inbox Rules feature.
10/13/21, 4:00 PM Gmail - Re:Re: Dairy Milk Quality and Missing Portion issue
https://mail.google.com/mail/u/0?ik=2dae10fb2a&view=pt&search=all&permthid=thread-a%3Ar[protected]&simpl=msg-a%3Ar-5512157… 3/10
Recipient has a valid license - Make sure the recipient has an Office 365 license
assigned to them. The recipient's email admin can use the Office 365 admin center to
assign a license (Users > Active Users > select the recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail flow or MX
record settings can cause this error. Check your Office 365 mail flow settings to make
sure your domain and any mail flow connectors are set up correctly. Also, work with your
domain registrar to make sure the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix email delivery issues
for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 10/12/2021 6:34:55 AM
Sender Address: [protected]@gmail.com
Recipient Address: [protected]@mdlzindia.com
Subject: Re:Re: Dairy Milk Quality and Missing Portion issue
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient
[protected]@mdlzindia.com not found by SMTP address lookup
DSN generated by: BYAP157MB0103.NAMP157.PROD.OUTLOOK.COM
Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME
1
10/12/2021
6:35:11 AM mail-qv1-f41.google.com SMTP 16 sec
2
10/12/2021
6:35:11 AM mail-qv1-f41.google.com mx0a[protected].pphosted.com ESMTP *
3
10/12/2021
6:35:14 AM pps.filterd mx0a[protected].pphosted.com SMTP 3 sec
4
10/12/2021
6:35:14 AM mx0a[protected].pphosted.com SN1NAM02FT0025.mail.
protection.outlook.com
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_
256_GCM_SHA384)
*
5
10/12/2021
6:35:15 AM
SN1NAM02FT0025.eopnam02.prod.
protection.outlook.com
SA0PR13CA0028.outlook.
office365.com
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_
256_GCM_SHA384)
1 sec
6
10/12/2021
6:35:15 AM
SA0PR13CA0028.namprd13.prod.
outlook.com
BYAP157MB0103.NAMP157.PROD.
OUTLOOK.COM
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_
256_GCM_SHA384)
*
Original Message Headers
Received: from SA0PR13CA0028.namprd13.prod.outlook.com (2603:10b6:806:130::33)
by BYAP157MB0103.NAMP157.PROD.OUTLOOK.COM (2603:10b6:a02:e6::22) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4457.24; Tue, 12 Oct
2021 06:35:15 +0000
Received: from SN1NAM02FT0025.eop-nam02.prod.protection.outlook.com
(2603:10b6:806:130:cafe::4e) by SA0PR13CA0028.outlook.office365.com
(2603:10b6:806:130::33) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4608.5 via Frontend
Transport; Tue, 12 Oct 2021 06:35:15 +0000
Authentication-Results: spf=pass (sender IP is 209.85.219.41)
smtp.mailfrom=gmail.com; mdlzindia.com; dkim=pass (signature was verified)
header.d=gmail.com;mdlzindia.com; dmarc=pass action=none
header.from=gmail.com;
Received-SPF: Pass (protection.outlook.com: domain of gmail.com designates
209.85.219.41 as permitted sender) receiver=protection.outlook.com;
client-ip=209.85.219.41; helo=mail-qv1-f41.google.com;
Received: from mx0a[protected].pphosted.com (148.163.135.67) by
