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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Oct 2, 2025
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851
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Mondelez India Foods / Cadbury India reviews & complaints page 26

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B
Bhaviya sree
Jul 28, 2021
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I just opened a Cadbury dairy milk worth of rs 160 and found fungus all over it.It turn over the dairy milk and condition is more worst
From front ...then I checked manufacturing date it is 29/09/2020 and expiry date is 12 month from package.
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    SINGH Puja
    Jul 27, 2021
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    Yesterday I bought a Dark milk chocolate for my daughter, when I opened the sealed packet of the chocolate half of the chocolate was missing, as we eated this chocolate manier times so I knew how much chocolate should be their. 100 rs is not much but we trusted cadbury so we informed about this. THANK YOU
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Rushabh2303
      Jul 27, 2021
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      Address: Colaba police line, 3rd floor, room no 124, Colaba,Mumbai:400039

      The chocolate tasted bad
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      yea compared to other countries, Indian Cadbury is kinda ###.
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        M
        Monika singha
        Jul 26, 2021
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        Address: Unite No.2001,20th Floor Tower 3 (Wing C) India Bulls Finance Center,Parel,Mumbai-400 013.

        Yesterday i brought cadbury oreo choco cream flavourd biscuits, when i am about to eat my oreo i found it very soggy the cream was very rubbery in tast overall eat oreo was very bad it wasn't expired though i will give you the details now
        Pkd. P 10116 B6
        BEST BEFORE- 16/01/21
        15/03/21
        NET WT.120 g
        M.R.P.Rs.30.00
        As now you can see from the above details that oreo package was not expired.when i see the package i saw i can tell you about the problem by the given helpline number and email id then i decided first to call you but due to Corona virus you're unable to recive call then i try your email id that you have give on the pakage and when i call the helpline number it also says the same exact thing to contact with gmail but when i try to contact through gmail it was not valid(incorrect) althoung i have written correct gmail address it [protected]@mdlzindia.com i am not lying about it i am serious you can check it by yourself also, i am very sad because oreo is my favorite biscuits and i eat oreo now and then i love eating oreo with my milk and i just love it but that day when i purchase that package of oreo i was very disappointed i feel very sad i don't want other customers complaining about the same thing so i take my time to write you this message, although it was just ₹30 but i want to write this message to you

        If you seeing this message i hope you will understand my problem and try to solve this problem
        Thankyou
        From your honest consumer
        Monika
        Sep 15, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Jul 28, 2021
        Mondelez India Foods / Cadbury India Customer Care's response
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          Monu Dalvi
          Jul 24, 2021
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          I brought Cadbury dark milk chocolate from Dmart as a opened the product the chocolate was half of it as it was eaten by somebody already I m not satisfied with the product... Dairy milk is one of my favourite products but after this situation I m not really very happy with it ... I want this product to be returned and want a revert about this product asafff...
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            Aditi Tripathy
            Jul 23, 2021
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            Even though the date of manufacture was of 11/04/2021, we found a worm in the dairy milk chocolate and there were some white coloured thread like structures as well
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              Aditi Tripathy
              Jul 23, 2021
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              Even though the date of manufacture was of 11/04/2021...we found a worm in the chocolate and there were white coloured thread like structures as well..
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                Kuds
                Jul 22, 2021
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                I have a received a packet with mould in it and this is very unhygienic and being a huge lover of Cadbury silk I'm very dissapointed
                +1 photos
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  Palak rana
                  Jul 20, 2021
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                  I have bought dairy milk(roasted almond) but it is defected before its expiry date, it got fungus on it
                  Its manufacturing date was 06/11/20. I haven't waste my money to eat this defected chocolate
                  What should i do now ?
                  +1 photos
                  Aug 28, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 27, 2021
                  Mondelez India Foods / Cadbury India Customer Care's response
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    surya614
                    Jul 20, 2021
                    Resolved
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                    Resolved

                    Address: mumbai

                    Expired product
                    +1 photos
                    Aug 31, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 27, 2021
                    Mondelez India Foods / Cadbury India Customer Care's response
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      Priyanka3
                      Jul 20, 2021
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                      Address: Mumbai, Maharashtra

                      Dear Sir/Madam,

                      This is to inform you that the chocolate dairy milk silk is not at all genuine. It is not at all original product. It has so many add ons. Earlier it has always melted easily this time it has got more thick. Inspite of hot steam it is getting more thicker which shows clearly that this chocolate is not the original one. It has so many chemicals inside. I would like to request you kindly look into this matter seriously before it's too late.

                      Thanks and regards,
                      Priyanka
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                        Avishka
                        Jul 19, 2021
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                        The chocolate was in a terrible condition. It is so unimaginable to see a company like Cadbury to send out such products
                        +1 photos
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 20, 2021
                        Mondelez India Foods / Cadbury India Customer Care's response
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                        Jul 20, 2021
                        Updated by Avishka
                        Can you please send the email again . The email mentioned above is not a valid email
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                          Yadatsme
                          Jul 19, 2021
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                          I bought 2 packets of cadbury's dairy milk minis from an online store for my nephew. Upon tasting it recently I realised it has a foul taste. It tasted sour and has some white bumps on it. However, the chocolates the other packet tasted normal.
                          I want you to consider the complaint and suggest as to what should I do with the remaining chocolates and how about the ones eaten, I am.hopibg no side effects.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            Shanu Khandelwal
                            Jul 19, 2021
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                            Address: 67/90shiv nagar murlipura sechme Jaipur

                            Please provide freeze
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Please write to us at [protected]@mdlzindia.com providing us with the full name, address and telephone number of your organisation to enable us to forward this to the concerned branch for their consideration Thank you
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                              Happy ady
                              Jul 19, 2021
                              Resolved
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                              Resolved

                              Address: Mondelez india foods prvt limited,unit no 2001, 20th floor tower-3 wingC One International Centre Parel Mumbai 400013

                              I've got bournville chocolate and it has the filthy material. The chocolate is worst in condition.
                              Cadbury Bournville
                              Batch no.[protected]
                              Price 45
                              Ntwt 31gm
                              Mf date 02/21
                              Best before 9months
                              +2 photos
                              Jul 20, 2021
                              Complaint marked as Resolved 
                              They said that it was storage issue. Have replaced with another Bournville.
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                PeterSam
                                Jul 18, 2021
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                                I bought a big pack of 5 stars, When I checked the back for Ingredients I found something unusual which I don't see in other packaging which is in the Allergen Information, There's a content saying " It May Contain Wheat and Peanut".

                                I would like to understand the statement called "May Contain"
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                We thank you for writing to us. All our Labels carry the allergen declaration .Please be informed that Allergen can be introduced in a product either through direct ingredient or through manufacturing & packaging line . Allergens introduced through direct recipe are listed under the List of Ingredients. As a responsible organisation we aim to provide our consumers with all possible information of the product. Therefore allergen which could be introduced through manufacturing & packaging line is Labelled as “may contain”. We trust we have clarified.
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                                  vaishali270289
                                  Jul 17, 2021
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                                  I had purchased 2 cadbury (roasted almond) from a medical nearby in charkop kandivali west
                                  The chocolate had fungus in it and the taste was very bad
                                  The expiry of the product is 12.2021.

                                  Request you to please lodge my compliant
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    ASurana
                                    Jul 16, 2021
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                                    Hello,
                                    I’m Anjali Surana, I’m Jain… My complaint is that ‘e’ code *E442* means glycerol…. Glycerol is obtain from both animals and plants…. Then in Cadbury dairy milk which one is used as they give green mark on it …..
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Hi, thank you for writing to us. We would like to inform you that animal fat is not present in any of our products and all our products manufactured and sold in India are 100% vegetarian. The green dot on the wrapper signifies that. If you still need some clarification/additional information, please write to us at [protected]@mdlzindia.com providing your contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited.
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                                      Happy ady
                                      Jul 15, 2021
                                      Resolved
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                                      Resolved

                                      Address: Mondelez india foods prvt limited,unit no 2001,20th floor,tower-3(wingC)One International Centre,Parel,Mumbai.400013

                                      I've received this as my gift. All The dairy milk chocolates and 5star chocolates in the box both found to be in worst condition. The taste was soo horrible, the chocolate was soo hard and filthy. I never expected this from a great reputed chocolate company .
                                      Batch no.[protected]
                                      M.dt 05/03/21
                                      Best before 10/21
                                      +3 photos
                                      Jul 19, 2021
                                      Complaint marked as Resolved 
                                      The company has respondedd very quick and they gave small celebration pack as complimentary . Thankyou
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Jul 15, 2021
                                      Updated by Happy ady
                                      Code F10305A

                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                        Dalraj Parihar
                                        Jul 14, 2021
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                                        Siri Pabuji Kirana and General Stores delivery boys in shop attack shop owner and hand facture distributor Koi solution Nahin uska ulta distributor shop wale ke upar attack Aise agency Walon Ko aap nikal dijiye kya ki Shravan ka koi ulta Dukaan wale ke upar exam Lagaya hi please aap kuch kariye is distributor ke liye Kuchh aap action dijiye sar distributor agency name Swastik Enterprises 12/07/21 Hyderabad Telangana
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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