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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Jan 11, 2026
Complaints 1704
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851
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Mondelez India Foods / Cadbury India reviews & complaints page 31

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R
Rupinder Samra
Mar 12, 2021
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Dairy milk chocolate is white and bitter in taste. It also has fungs on it.
+1 photos
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    aliasgartaj
    Mar 9, 2021
    Resolved
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    Address: gf 1 ruby appartment navjivan ajwa road vadodara

    Fridge is working but not giving cooling inside .
    Aug 8, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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      mintu770
      Mar 8, 2021
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      Address: Amraboti more. Sodepur. Kolkata 700110.phone no 8282919293

      My visicooller damage on17/2/2021.and i complained and technician come and says its will be change with new one but still now no one response in this matter. Please change my visicooller because i can't sell cadbury now.
      Aug 8, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi, We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
      mintu770's [Complaint's author] reply, Mar 30, 2021
      After one month my vc cooler can't replaced.. Please replaced my cooler because I can't selling cadbury. Roybrothers, amraboti more, sodepur, Kolkata 700110, phone no-8282919293
      Hi, we thank you for writing to us. We are asking our Sales Officer to get in touch with you at the earliest and resolve your grievance. Assuring you of our best services.
      mintu770's [Complaint's author] reply, Apr 14, 2021
      Today 14/04/2021 my vc cooler changed by Mondelez India team. So thank you very much Mondelez India.
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        Priyank Dry Fruits & Spices
        Mar 7, 2021
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        Retailer Name Priyank Dry Fruits And Spices

        Distributor Name Shree Padmavati Marketing

        Today I found 27 PC's ( In place of 30 PC's Pack Box ) Shortage of 3 PC's of Fruit Nut Silk of RS MRP 80/- Pack Box.

        Box Code K01224
        Pkd Date[protected] C1 03:29:42

        Want to attach that photo of Box of 2.7 MB but can't upload due to error of Site of Not allowed to upload photo of More than 32 MB. But that photo size is 2.7 MB so I have mentioned that details of Box as above.

        Please take necessary action.
        Aug 8, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi, We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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          Shruthi Alva
          from Noida, Uttar Pradesh
          Mar 2, 2021
          Resolved
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          Address: 292,Saish,5th Main,8th Cross,ST Bedlayout,Koramangala,Bangalore-560034

          I have won in the grab a fuse contest Rs20 fuse, in order to redeem only the rs20 voucher I’m not seeing any option in Big basket. As I don’t order from big basket please let me know some other way of redeeming the voucher.
          Name: Shruthi Gaurav Alva
          Email:[protected]@gmail.com
          +1 photos
          Aug 8, 2021
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Thank you for your love for Cadbury Fuse and your interest in this initiative. Congratulations on your coupon for free Fuse. As per the terms and conditions you will have to visit our partner www.bigbasket.com to redeem your voucher. Please check the campaign T&C on our site https://www.grabacadburyfuse.com for more details.
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            U
            Umesh Badkas
            from Bhilai, Chhattisgarh
            Feb 26, 2021
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            I recently bought Silk Red Velvet Oreo and as soon as I opened it, i was disgusted by the smell. It smells like the dairy used in manufacturing it was spoiled. The smell is disgusting and makes you wanna puke. Manufactured in December, 2020 so the expiry date is nowhere close. I am so disappointed with the quality of the product.
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
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              S
              Subramani Dasarathan
              from Powai, Maharashtra
              Feb 22, 2021
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              Address: Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), One International Center, Parel, Mumbai – 400013, Maharashtra, India
              Website: in.mondelezinternational.com/contact-us

              I bought one box of cadbury shots and found a empty pouch in that. i really surprised to see such a reputed company failed in packing and Quality control. MRP is around 116 rupees and 60 packs in the box. If an retailer get the box as like this and he sells a chocolate for 2 rupees means he has lost 2 rupees in his profit of 4 rupees. Highly pathetic.
              +2 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Feb 23, 2021
              Mondelez India Foods / Cadbury India Customer Care's response
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                Ishita Beotra
                Feb 21, 2021
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                Address: Punjab

                Cadbury celebration dairy milk are almost white in colour.. gems were also rotten and have not opened 5 star.. I have around 4 boxes of it..
                Aug 7, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  yakul ahuja
                  Feb 19, 2021
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                  Got dairy milk silk fully bad quality
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    V
                    Vishwaa Arya
                    Feb 15, 2021
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                    Address: vishal khand gomtinagar lucknow

                    Hi i m pc vivek maurya works in cadbury cup2 at kANSAL TRADERS lucknow uttar pradesh.
                    past few days the distributor have paressure on sales team regarding the outlets payment .continusly same thing doning again and again .rs point says the sales team i m not capalbe to do oulet payment is going on 15 days credit .he say i just want a payment in a weak .the all team sales person is disapponted aginst his behavoiur and its a mental harrasment
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi, We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                      ASHWANI0291
                      Feb 13, 2021
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                      Address: Shiv Departmental Store Shobhavaton Ki Dhani Pal Road, Jodhpur 960275355

                      I had opened a new shop in Jodhpur, Rajasthan on 28th October 2020.

                      From the inauguration of my shop, I m purchasing the Products of Dairy Milk. And from the 1st day, I m requesting the representative for the Visi Cooler too. But the men (representative ) always say Yes(we are trying for you).

                      Now almost 4months are passed away, and Summer is coming.
                      I don't know where to put the Dairy Milk Products so they don't get melt.

                      Please help.
                      Please provide me with VisiCooler.

                      Details:
                      Shiv Departmental Store
                      Shobhavaton Ki Dhani
                      Pal Road, Jodhpur
                      [protected]
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Hi, We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                        D
                        Darshan Gadiya
                        Feb 12, 2021
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                        Address: Wakad, pune, Maharashtra

                        Hi

                        My shop name is Beauty hub, Wakad, pune, Maharashtra 411057.

                        I got Cadbury stock from kucchhal distributor.
                        Last approx 1yr.

                        I told to distributor, salesman for fridge provide for Cadbury stock store purpose many times. But not giving me proper answer.

                        He always said only your bill target not good. So company not provide you.

                        But always Cadbury stock gives me half order against main order

                        .many more my customer not purshase cadbory from me because Cadbury is not cooled

                        Many more problems facing regarding stock, service.

                        Plz give me proper solution ASAP
                        +1 photos
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 15, 2021
                        Mondelez India Foods / Cadbury India Customer Care's response
                        Hi, We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                          M
                          Manav S
                          Feb 9, 2021
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                          Address: Ghaziabad

                          Day before Yesterday Date 7 feb i purchase your Cadbury 5 Star 750gm bournvita to my baby boy.
                          In last 3 days he used 3 times ur product & every time he suffers from stomach pain very badly just after using ur product.
                          Yesterday night i also used it & I also suffer from the stomach pain whole night very badly.
                          Kindly contact me & do best possible solution regarding the same problem ASAP.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                            I
                            Ishaan Moolchandani
                            from Delhi, Delhi
                            Feb 9, 2021
                            Resolved
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                            Resolved

                            Go dairy milk Oreo red velvet as a gift. Opened it and got this horrible stink. Tasted it and realised its even worse than the smell. It’s not expired either. I want it to be replaced. In addition I should get extra stuff with it too. Due to the taste and smell I openly ranted on the person who gifted me this. Horrible experience dairy milk
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
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                              L
                              lovelypal
                              Feb 3, 2021
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                              Cadbury dairy milk chocolate got expired before the issued date and fungi in the chocolate
                              +2 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                G
                                Gowdaman V
                                from Pune, Maharashtra
                                Feb 1, 2021
                                Resolved
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                                I bought a gems ball for my son's birthday in Pune. However there was no toy found inside. Kindly provide us a replacement. I'm attaching the Gems ball details. Thanks
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                Gowdaman V's [Complaint's author] reply, Feb 16, 2021
                                I have emailed the details to the mentioned email address. Kindly check.
                                We have checked our records and cannot trace any mail from Gowdaman V. Please let us know the email id used to send us the mail. We would request you to once again write to us at [protected]@mdlzindia.com and provide us with all the details.
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                                  N
                                  nitinaggarwalLDH
                                  from Basi, Punjab
                                  Jan 29, 2021
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                                  Address: 228-C, B.R.S. NAGAR, Ludhiana

                                  Today my kids bought Dairy Milk Silk Chocolate Code K0111B1 packed 13/11/20 best before 12months, Net wt 150g from "Family Departmental Store" BRS Nagar Block B, Ludhiana.

                                  As they opened its wrapper, they were shocked to see its colour as it was discolored with patches of small dots like spots all over. (Pics attached)

                                  After seeing its colour, it wasn't looking good at all. Then my kids broke one small piece from the corner and then tasted it.
                                  Its taste was horrible.
                                  This is very very bad on your part.
                                  Why are you selling such a bad and defective products in market. Why are you playing with ou r health.

                                  Hope you understand how bad it is to play with the health of kids.

                                  Such things has put a very bad impression of the Cadbury India in our minds.

                                  I hope you will definitely replace the bad chocolate with the fresh one and do not sell such bad chocolates in future.

                                  AWAITING YOUR EARLIEST POSITIVE REPLY.

                                  Nitin Aggarwal
                                  House no.228-block "C"
                                  B.R.S. Nagar,
                                  Bhai Randhir Sigh Nagar
                                  Ludhiana 141012
                                  Mob: [protected]

                                  Note: pics are not getting attached here it shows some error
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  We thank you for writing to us. We welcome feedback from consumers and all our packs carry the toll free number and email id where consumers can reach us. We are deputing our sales officer to visit you to examine/collect the product. Assuring you of our best attention at all times.
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                                    Shreesamarthmedical
                                    Jan 27, 2021
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                                    Address: Shevgaon , Ahmednagar, Maharashtra, 414502

                                    The fridge provided by cadbury, that is faulty. The body of friedge is got leaked and fridge not gets cool . We requested to dealer as well as company’s representative also not taking action on that also not responding properly due to that sell of whole cadbury product is affected badly and if we kept cadbury in that faulty friedge then cadbury product gets wasted . The very poor service provided by the company and the respresentative of company .
                                    +1 photos
                                    Aug 10, 2021
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 28, 2021
                                    Mondelez India Foods / Cadbury India Customer Care's response
                                    We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
                                    Shree Samarth medical, RASNE complex shevgaon . Dist- Ahmednagar, state - Maharashtra .414502
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                                      Priyank Dry Fruits & Spices
                                      Jan 23, 2021
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                                      Firm Name Priyank Dry Fruits And Spices
                                      Distributor Name Shree Padmavati Marketing

                                      Subject Display commission for November 2020 NOT received which my Firm eligible.

                                      Target for November 2020 is RS 32396
                                      Achieved RS 38805

                                      120 percentage of Target with Upper line bracket.

                                      Eligible commission RS 2134.27
                                      Received commission RS 776.10

                                      As I maintain Choclate fridge provide by your company clear with arrangement with only yours Company Choclate. Not a Single piece I found of other company.

                                      Plus display also as per Company standard.

                                      Then why Company deducted commission which my eligible to get it.

                                      Plus also note that Company NOT providing display sticker to merchandiser since Three months.

                                      Still we maintain display as per Discussion with Sales official and Merchandiser as per Company Standard.

                                      I request you to release my Firm pending commission as soon as possible.
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
                                      Shop details already in your records

                                      Complaint on Retailer Helpline already registered.

                                      Details of Incentive calculation already in your records.
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                                        Priyank Dry Fruits & Spices
                                        Jan 23, 2021
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                                        Firm Name Priyank Dry Fruits And Spices

                                        Distributor Name Shree Padmavati Marketing

                                        Bill No R 10971
                                        Bill Date 11 09 2020

                                        Subject Claim of RS 257 still pending to pay from your side.

                                        Due to poor quality & taste as taken confirmation with Salesman following goods returned to Distributor.

                                        CDM of RS 10 790 PCs
                                        CDM of RS 40 60 PCs

                                        As per Bill 25 Paisa deducted from my costing for CDM of RS 10 & 99 Paisa deducted for CDM of RS 40.

                                        My Claim of RS 198 and RS 59
                                        Total RS 257

                                        Please paid as soon as possible towards my Firm Name.

                                        Please also NOTE that the returned goods is due to poor Quality. It is NOT returned due to Expired.
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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