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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Jan 11, 2026

Complaints 1704

Resolved

851

Unresolved

853

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Mondelez India Foods / Cadbury India reviews & complaints page 27

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I brought Cadbury dark milk chocolate from Dmart as a opened the product the chocolate was half of it as it was eaten by somebody already I m not satisfied with the product... Dairy milk is one of my favourite products but after this situation I m not really very happy with it ... I want this product to be returned and want a revert about this product asafff...

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 27, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Even though the date of manufacture was of 11/04/2021, we found a worm in the dairy milk chocolate and there were some white coloured thread like structures as well

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Even though the date of manufacture was of 11/04/2021...we found a worm in the chocolate and there were white coloured thread like structures as well..

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 27, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I have a received a packet with mould in it and this is very unhygienic and being a huge lover of Cadbury silk I'm very dissapointed

+1 photos

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I have bought dairy milk(roasted almond) but it is defected before its expiry date, it got fungus on it
Its manufacturing date was 06/11/20. I haven't waste my money to eat this defected chocolate
What should i do now ?

+1 photos

Aug 28, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: mumbai

Expired product

+1 photos

Aug 31, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Mumbai, Maharashtra

Dear Sir/Madam,

This is to inform you that the chocolate dairy milk silk is not at all genuine. It is not at all original product. It has so many add ons. Earlier it has always melted easily this time it has got more thick. Inspite of hot steam it is getting more thicker which shows clearly that this chocolate is not the original one. It has so many chemicals inside. I would like to request you kindly look into this matter seriously before it's too late.

Thanks and regards,
Priyanka

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The chocolate was in a terrible condition. It is so unimaginable to see a company like Cadbury to send out such products

+1 photos

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Verified Support

Jul 20, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Jul 20, 2021

Updated by Avishka Can you please send the email again . The email mentioned above is not a valid email

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I bought 2 packets of cadbury's dairy milk minis from an online store for my nephew. Upon tasting it recently I realised it has a foul taste. It tasted sour and has some white bumps on it. However, the chocolates the other packet tasted normal.
I want you to consider the complaint and suggest as to what should I do with the remaining chocolates and how about the ones eaten, I am.hopibg no side effects.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 20, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 67/90shiv nagar murlipura sechme Jaipur

Please provide freeze

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 19, 2021

Verified Support

Please write to us at [protected]@mdlzindia.com providing us with the full name, address and telephone number of your organisation to enable us to forward this to the concerned branch for their consideration Thank you

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Address: Mondelez india foods prvt limited,unit no 2001, 20th floor tower-3 wingC One International Centre Parel Mumbai 400013

I've got bournville chocolate and it has the filthy material. The chocolate is worst in condition.
Cadbury Bournville
Batch no.[protected]
Price 45
Ntwt 31gm
Mf date 02/21
Best before 9months

+2 photos

Jul 20, 2021

Complaint marked as Resolved

They said that it was storage issue. Have replaced with another Bournville.

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I bought a big pack of 5 stars, When I checked the back for Ingredients I found something unusual which I don't see in other packaging which is in the Allergen Information, There's a content saying " It May Contain Wheat and Peanut".

I would like to understand the statement called "May Contain"

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 19, 2021

Verified Support

We thank you for writing to us. All our Labels carry the allergen declaration .Please be informed that Allergen can be introduced in a product either through direct ingredient or through manufacturing & packaging line . Allergens introduced through direct recipe are listed under the List of Ingredients. As a responsible organisation we aim to provide our consumers with all possible information of the product. Therefore allergen which could be introduced through manufacturing & packaging line is Labelled as “may contain”. We trust we have clarified.

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I had purchased 2 cadbury (roasted almond) from a medical nearby in charkop kandivali west
The chocolate had fungus in it and the taste was very bad
The expiry of the product is 12.2021.

Request you to please lodge my compliant

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 19, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Hello,
I’m Anjali Surana, I’m Jain… My complaint is that ‘e’ code *E442* means glycerol…. Glycerol is obtain from both animals and plants…. Then in Cadbury dairy milk which one is used as they give green mark on it …..

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 16, 2021

Verified Support

Hi, thank you for writing to us. We would like to inform you that animal fat is not present in any of our products and all our products manufactured and sold in India are 100% vegetarian. The green dot on the wrapper signifies that. If you still need some clarification/additional information, please write to us at [protected]@mdlzindia.com providing your contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited.

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Address: Mondelez india foods prvt limited,unit no 2001,20th floor,tower-3(wingC)One International Centre,Parel,Mumbai.400013

I've received this as my gift. All The dairy milk chocolates and 5star chocolates in the box both found to be in worst condition. The taste was soo horrible, the chocolate was soo hard and filthy. I never expected this from a great reputed chocolate company .
Batch no.[protected]
M.dt 05/03/21
Best before 10/21

+3 photos

Jul 19, 2021

Complaint marked as Resolved

The company has respondedd very quick and they gave small celebration pack as complimentary . Thankyou

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Jul 15, 2021

Updated by Happy ady Code F10305A

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 15, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Siri Pabuji Kirana and General Stores delivery boys in shop attack shop owner and hand facture distributor Koi solution Nahin uska ulta distributor shop wale ke upar attack Aise agency Walon Ko aap nikal dijiye kya ki Shravan ka koi ulta Dukaan wale ke upar exam Lagaya hi please aap kuch kariye is distributor ke liye Kuchh aap action dijiye sar distributor agency name Swastik Enterprises 12/07/21 Hyderabad Telangana

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 15, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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Address: JAGGANATH ENCLAVE .FLAT B. 2ND Floor. FLAT NO-204. COURT MORE. AGRANI LANE. ASANSOL 713304

I have purchased a celebration pack on 8th July, with expiry date 01/22. And gifted to a boy's birthday. After some day when he was talking same, his mother saw a fungal package.

+1 photos

Aug 22, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I am a retailer, bought products in bulk, turns out the product is expired. the seller is not willing to take back the product. what should be my next move?

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 13, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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Yesterday i have received a cadbury dairy milk silk in a gift. I am really dissatisfied with your product. There is a horrible odour of refined oil coming out of it.
Please look into this matter.

Regards
Poorva pandey

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 13, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I had baught a Cadbury dairy milk minis chocolate pack and these are full of white dotes. i got defective chocolates in my cadbury pack and found defective product quality.
its scaring me that i have eaten few chocolates.

So, pls take action on this.

Thanks & regards,

Shubham

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 13, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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