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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Mar 30, 2026
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855
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Mondelez India Foods / Cadbury India reviews & complaints page 27

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M
Manya Bahl
Jul 29, 2021
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I bought dairy milk silk of rupees 175 and found that 3 boxes are missing. When i purchase the packaging was proper but when i open it 3 boxes are missing in the bar.
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    Tejashwini Kurri
    Jul 28, 2021
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    Address: 3-4-300/13, Gayatri Nagar, nizamabad, 503001

    The chocolate got total fungus. The name is family pack Cadbury dairy milk chocolate. The whole packages are of same issue . I don't know what to do with that.The whole money and food got waste. Even the expire date is not over. I totally lost trust and interest in Cadbury. Im not gonna buy anymore
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Anshul005
      Jul 28, 2021
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      Address: Rourkela odisha

      I have a retail outlet where i sell cadbury choclates but since a year the refrigerator provided by the company is damaged and no action has been taken despite of several complaints which i registered on your toll free number
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      We thank you for writing to us. Please re-register your dis-satisfaction on our sales toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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        Bhaviya sree
        Jul 28, 2021
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        I just opened a Cadbury dairy milk worth of rs 160 and found fungus all over it.It turn over the dairy milk and condition is more worst
        From front ...then I checked manufacturing date it is 29/09/2020 and expiry date is 12 month from package.
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          SINGH Puja
          Jul 27, 2021
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          Yesterday I bought a Dark milk chocolate for my daughter, when I opened the sealed packet of the chocolate half of the chocolate was missing, as we eated this chocolate manier times so I knew how much chocolate should be their. 100 rs is not much but we trusted cadbury so we informed about this. THANK YOU
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            Rushabh2303
            Jul 27, 2021
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            Address: Colaba police line, 3rd floor, room no 124, Colaba,Mumbai:400039

            The chocolate tasted bad
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
            yea compared to other countries, Indian Cadbury is kinda ###.
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              M
              Monika singha
              Jul 26, 2021
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              Resolved

              Address: Unite No.2001,20th Floor Tower 3 (Wing C) India Bulls Finance Center,Parel,Mumbai-400 013.

              Yesterday i brought cadbury oreo choco cream flavourd biscuits, when i am about to eat my oreo i found it very soggy the cream was very rubbery in tast overall eat oreo was very bad it wasn't expired though i will give you the details now
              Pkd. P 10116 B6
              BEST BEFORE- 16/01/21
              15/03/21
              NET WT.120 g
              M.R.P.Rs.30.00
              As now you can see from the above details that oreo package was not expired.when i see the package i saw i can tell you about the problem by the given helpline number and email id then i decided first to call you but due to Corona virus you're unable to recive call then i try your email id that you have give on the pakage and when i call the helpline number it also says the same exact thing to contact with gmail but when i try to contact through gmail it was not valid(incorrect) althoung i have written correct gmail address it [protected]@mdlzindia.com i am not lying about it i am serious you can check it by yourself also, i am very sad because oreo is my favorite biscuits and i eat oreo now and then i love eating oreo with my milk and i just love it but that day when i purchase that package of oreo i was very disappointed i feel very sad i don't want other customers complaining about the same thing so i take my time to write you this message, although it was just ₹30 but i want to write this message to you

              If you seeing this message i hope you will understand my problem and try to solve this problem
              Thankyou
              From your honest consumer
              Monika
              Sep 15, 2021
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Jul 28, 2021
              Mondelez India Foods / Cadbury India Customer Care's response
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                Monu Dalvi
                Jul 24, 2021
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                I brought Cadbury dark milk chocolate from Dmart as a opened the product the chocolate was half of it as it was eaten by somebody already I m not satisfied with the product... Dairy milk is one of my favourite products but after this situation I m not really very happy with it ... I want this product to be returned and want a revert about this product asafff...
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  Aditi Tripathy
                  Jul 23, 2021
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                  Even though the date of manufacture was of 11/04/2021, we found a worm in the dairy milk chocolate and there were some white coloured thread like structures as well
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                    Aditi Tripathy
                    Jul 23, 2021
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                    Even though the date of manufacture was of 11/04/2021...we found a worm in the chocolate and there were white coloured thread like structures as well..
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      Kuds
                      Jul 22, 2021
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                      I have a received a packet with mould in it and this is very unhygienic and being a huge lover of Cadbury silk I'm very dissapointed
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                        Palak rana
                        Jul 20, 2021
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                        I have bought dairy milk(roasted almond) but it is defected before its expiry date, it got fungus on it
                        Its manufacturing date was 06/11/20. I haven't waste my money to eat this defected chocolate
                        What should i do now ?
                        Aug 28, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 27, 2021
                        Mondelez India Foods / Cadbury India Customer Care's response
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          surya614
                          Jul 20, 2021
                          Resolved
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                          Resolved

                          Address: mumbai

                          Expired product
                          Aug 31, 2021
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 27, 2021
                          Mondelez India Foods / Cadbury India Customer Care's response
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            Priyanka3
                            Jul 20, 2021
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                            Address: Mumbai, Maharashtra

                            Dear Sir/Madam,

                            This is to inform you that the chocolate dairy milk silk is not at all genuine. It is not at all original product. It has so many add ons. Earlier it has always melted easily this time it has got more thick. Inspite of hot steam it is getting more thicker which shows clearly that this chocolate is not the original one. It has so many chemicals inside. I would like to request you kindly look into this matter seriously before it's too late.

                            Thanks and regards,
                            Priyanka
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                              Avishka
                              Jul 19, 2021
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                              The chocolate was in a terrible condition. It is so unimaginable to see a company like Cadbury to send out such products
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 20, 2021
                              Mondelez India Foods / Cadbury India Customer Care's response
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                              Jul 20, 2021
                              Updated by Avishka
                              Can you please send the email again . The email mentioned above is not a valid email
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                                Yadatsme
                                Jul 19, 2021
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                                I bought 2 packets of cadbury's dairy milk minis from an online store for my nephew. Upon tasting it recently I realised it has a foul taste. It tasted sour and has some white bumps on it. However, the chocolates the other packet tasted normal.
                                I want you to consider the complaint and suggest as to what should I do with the remaining chocolates and how about the ones eaten, I am.hopibg no side effects.
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  Shanu Khandelwal
                                  Jul 19, 2021
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                                  Address: 67/90shiv nagar murlipura sechme Jaipur

                                  Please provide freeze
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Please write to us at [protected]@mdlzindia.com providing us with the full name, address and telephone number of your organisation to enable us to forward this to the concerned branch for their consideration Thank you
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                                    Happy ady
                                    Jul 19, 2021
                                    Resolved
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                                    Resolved

                                    Address: Mondelez india foods prvt limited,unit no 2001, 20th floor tower-3 wingC One International Centre Parel Mumbai 400013

                                    I've got bournville chocolate and it has the filthy material. The chocolate is worst in condition.
                                    Cadbury Bournville
                                    Batch no.[protected]
                                    Price 45
                                    Ntwt 31gm
                                    Mf date 02/21
                                    Best before 9months
                                    Jul 20, 2021
                                    Complaint marked as Resolved 
                                    They said that it was storage issue. Have replaced with another Bournville.
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                      PeterSam
                                      Jul 18, 2021
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                                      I bought a big pack of 5 stars, When I checked the back for Ingredients I found something unusual which I don't see in other packaging which is in the Allergen Information, There's a content saying " It May Contain Wheat and Peanut".

                                      I would like to understand the statement called "May Contain"
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      We thank you for writing to us. All our Labels carry the allergen declaration .Please be informed that Allergen can be introduced in a product either through direct ingredient or through manufacturing & packaging line . Allergens introduced through direct recipe are listed under the List of Ingredients. As a responsible organisation we aim to provide our consumers with all possible information of the product. Therefore allergen which could be introduced through manufacturing & packaging line is Labelled as “may contain”. We trust we have clarified.
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                                        vaishali270289
                                        Jul 17, 2021
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                                        I had purchased 2 cadbury (roasted almond) from a medical nearby in charkop kandivali west
                                        The chocolate had fungus in it and the taste was very bad
                                        The expiry of the product is 12.2021.

                                        Request you to please lodge my compliant
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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