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Mondelez India Foods / Cadbury India Complaints & Reviews

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2.8

Updated: Oct 2, 2025

Complaints 1688

Resolved

851

Unresolved

837

Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍

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Mondelez India Foods / Cadbury India reviews & complaints page 27

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Address: JAGGANATH ENCLAVE .FLAT B. 2ND Floor. FLAT NO-204. COURT MORE. AGRANI LANE. ASANSOL 713304

I have purchased a celebration pack on 8th July, with expiry date 01/22. And gifted to a boy's birthday. After some day when he was talking same, his mother saw a fungal package.

+1 photos

Aug 22, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I am a retailer, bought products in bulk, turns out the product is expired. the seller is not willing to take back the product. what should be my next move?

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 13, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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Yesterday i have received a cadbury dairy milk silk in a gift. I am really dissatisfied with your product. There is a horrible odour of refined oil coming out of it.
Please look into this matter.

Regards
Poorva pandey

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 13, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I had baught a Cadbury dairy milk minis chocolate pack and these are full of white dotes. i got defective chocolates in my cadbury pack and found defective product quality.
its scaring me that i have eaten few chocolates.

So, pls take action on this.

Thanks & regards,

Shubham

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 13, 2021

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Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Suitgirni Road Amravati.

Hello,
Inpurchased cadburry from USHA medicles, saroj colony sutgirni road, amravati, maharashtra on 20th of june aaprox,

And qulity of product was soo bad, I have returned product in same shop, he called yours sales guy, and he assured me nreturn,

But till now I did not get any return,
Please look into this and help me,

Best regards,
Vaibhav Mohod
[protected]

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 12, 2021

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We thank you for writing to us. To enable our sales officer to call upon you please write to us at [protected]@mdlzindia.com and provide us with your full name, address telephone number. We await to hear from you.

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Strange texture.dont knw if it's safe to consume

+3 photos

Aug 12, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: C/o Prathmesh Medical and General Stores Deulgaon, Deulgaon Dhangar Tal Chikhli District Buldhana

Dear sir / madam
I can't find herewith your email address details as it was protected.
So i am replying the same on it.
My shop Name is Prathmesh Medical and General Stores Deulgaon Ghube Tal Chikhli district Buldhana Maharashtra India 443201.
Contact no.[protected]
E-mail [protected]@gmail.com
Name Dinesh Dnyaneshwar Ghube
Sir your distributor can not provide goods at our store, we have to always collect goods from distribution center. He behaved rudely during deals. He can't provide GST bill always he says will provide you next time. On always demand of counter display refrigerator he says it can not come from company you can purchase it from home appliances shop. We can't entertain you for same.
Sir we need counter display from increase our sale kindly do needful
Regard
Dr. Dinesh D. Ghube

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 12, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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Address: Yanam

Sir
My locality cadbury distributor is not delivered cadbury products

Every shopkeeper has go to the distributor point and collect the stock. And also they have not given any scheme to the shopkeepers.

So please take action on the distributor

The distributor name is
Sri sai agencies
Yanam
East godavari
Andhra pradesh

Aug 9, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 9, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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Address: Kolkata

Sir/madam

I am eating your Cadbury chocolate from my childhood but today when I bought chocolate for my son from near by shop i purchased 3 chocolates in which one was ok but after opening rest two I was shocked, after opening the wrapper the chocolate was spoiled by fungus. When I saw the expiry date it wasn't expired i.e on the packed it was written PKD 05/04/21 10:29, (on both of them) it's not good you have no right to play with lives of our children. UNFORTUNATELY MY CHILD HAS EATEN SOME PORTION OF YOUR SO CALLED CHOCOLATE, IF ANY MISHAPPENING OCCURS THAN I WONT BE SILENT.
AND I WANT YOUR EXPLANATION.
I AM SENDING YOU THE IMAGE OF YOUR FUNGUS CHOCOLATE

Regards

Raj Kumar

Aug 5, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 5, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: C/o Prathmesh Medical and General Stores Deulgaon, Deulgaon Dhangar Tal Chikhli District Buldhana

We are purchasing your product from Chikhli stockist, of Buldhana District 443201 in Maharashtra. stockist till not provide GST bill avails he says will provide you in next time. deals very roughly and till on regular demand of display refrigerator which requires to keep on counter to increase our sale. he says it did not come at our stock center Retailers should purchase itself, if you want this then you can buy it from shops.
this is not the proper way to deal with retailers and not good things, do not provide original GST bills, and also not providing display counters.
kindly solve my issue.. and reply to me on my mail [protected]@gmail.com and contact on +91 [protected]
regard
Dr. D. D. Ghube
C/o Prathmesh Medical and General Store
Deulgaon Ghube, Tal Chikhli, Dist, Buldhana

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 5, 2021

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

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On 15th June 2021, my son had his 1st birthday. And got 7 to 8 packets of Cadbury celebrations big packet as gift.. and we refrigerated as usual we do with dairy milk chocolates.. but after opening the sealed pack, only the dairy milk chocolate seemed like powdered substance Instead of smooth chocolate.. rest all gems, 5star chocolate we in good condition.. what must be the reason can I know.. m now 38 years old.. and had dairy milk chocolate as one of my favorite since my childhood.. never that sort of issue arrised.. please let me know the reason.. so dat my kids too would enjoy our favorite Dairy milk chocolates..

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 5, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I have brought 3 psckets of Cadbury Oreo Original Chocolatey Sandwich (Vanilla Creme) Biscuit Family Pack, 300g from Amazon pantry recently. Those products are of poor quality and my daughter fell sick after eating them. The product even appears to be fake and duplicate.

After contacting amazon they did not gave a proper explanation. It seems amazon is procuring this product from suspious vendors making fake product in West Bengal.

Amazon order number: ORDER #[protected]
Invoice No : SCCC-389399
Order Date: 24.06.2021
Invoice Details : WB-SCCC[protected]

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 2, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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On 25 June, I bought Cadbury Temptations, Almond Treat Flavor being a fan of temptation chocolate, I am a very frequent buyer of this chocolate. But it came to great disgrace when I opened my chocolate and there was just half chocolate even though there were no signs of opening the pack. The chocolate shape was unusual and was not given in the exact amount as promised by the company. The chocolate was half empty and appeared as half eaten...

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I had bought a dairy milk silk red velvet. When I opened the fully sealed pack, the white paper cover that usually is used to cover the foil covered chocolate was soaked in oil. The chocolate too had a bad and oily smell.

Aug 6, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 30, 2021

Verified Support

Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details

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Address: Satuluru

We bought 3 boxes of 20 rupees dairy milk for occassion and we find fungus in all 3 boxes we have wasted our money we are unsatisfied

+2 photos

Aug 12, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I bought dairy milk roasted almonds big pack and while I’m eating the middle piece of it I had some crunchy feel in my mouth. I thought it might be chocolate foil and taken out of my mouth. By seeing the dark colour of it I got suspicious and had taken close inspection and found that it is roasted bug.

Aug 6, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 28, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I bought a dairy milk chocolate the manufacturing date is 02.21 but there is fungus on it. I bought 6 other chocolates along with this and everything has these spots . Is it safe to eat

Aug 6, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 28, 2021

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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A Cadbury Bournville manufactured at 03/2021. The package was leaking and the chocolate was filled with white liquid substances all over it. Also half of the chocolate down was melted and had white fungus all over it.

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Address: JD 17/4 FLAT NO 9 khirkk entension malviya nagar new delhi

The Chocolates are not in proper shape and when i eat them they feel like expired
Not a good usual flavour

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I've been consuming bourn vite for last 10-15 years .But today I noticed there was some kind of plastic substance in it, which looks the same as bourn vita chochlate granules.

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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