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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Oct 2, 2025
Complaints 1688
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851
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Mondelez India Foods / Cadbury India reviews & complaints page 27

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P
Pranay Lahiri
Jul 14, 2021
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Address: JAGGANATH ENCLAVE .FLAT B. 2ND Floor. FLAT NO-204. COURT MORE. AGRANI LANE. ASANSOL 713304

I have purchased a celebration pack on 8th July, with expiry date 01/22. And gifted to a boy's birthday. After some day when he was talking same, his mother saw a fungal package.
+1 photos
Aug 22, 2021
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2021
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    allensaji1
    Jul 13, 2021
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    I am a retailer, bought products in bulk, turns out the product is expired. the seller is not willing to take back the product. what should be my next move?
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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      poorvapandey
      Jul 13, 2021
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      Yesterday i have received a cadbury dairy milk silk in a gift. I am really dissatisfied with your product. There is a horrible odour of refined oil coming out of it.
      Please look into this matter.

      Regards
      Poorva pandey
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        Shubham1168
        Jul 12, 2021
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        I had baught a Cadbury dairy milk minis chocolate pack and these are full of white dotes. i got defective chocolates in my cadbury pack and found defective product quality.
        its scaring me that i have eaten few chocolates.

        So, pls take action on this.

        Thanks & regards,

        Shubham
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          Vaibhavsm Mohod
          Jul 11, 2021
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          Address: Suitgirni Road Amravati.

          Hello,
          Inpurchased cadburry from USHA medicles, saroj colony sutgirni road, amravati, maharashtra on 20th of june aaprox,

          And qulity of product was soo bad, I have returned product in same shop, he called yours sales guy, and he assured me nreturn,

          But till now I did not get any return,
          Please look into this and help me,

          Best regards,
          Vaibhav Mohod
          [protected]
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          We thank you for writing to us. To enable our sales officer to call upon you please write to us at [protected]@mdlzindia.com and provide us with your full name, address telephone number. We await to hear from you.
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            Anjuuss
            Jul 11, 2021
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            Strange texture.dont knw if it's safe to consume
            +3 photos
            Aug 12, 2021
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Jul 12, 2021
            Mondelez India Foods / Cadbury India Customer Care's response
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              D
              Dinesh Ghube
              Jul 10, 2021
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              Address: C/o Prathmesh Medical and General Stores Deulgaon, Deulgaon Dhangar Tal Chikhli District Buldhana

              Dear sir / madam
              I can't find herewith your email address details as it was protected.
              So i am replying the same on it.
              My shop Name is Prathmesh Medical and General Stores Deulgaon Ghube Tal Chikhli district Buldhana Maharashtra India 443201.
              Contact no.[protected]
              E-mail [protected]@gmail.com
              Name Dinesh Dnyaneshwar Ghube
              Sir your distributor can not provide goods at our store, we have to always collect goods from distribution center. He behaved rudely during deals. He can't provide GST bill always he says will provide you next time. On always demand of counter display refrigerator he says it can not come from company you can purchase it from home appliances shop. We can't entertain you for same.
              Sir we need counter display from increase our sale kindly do needful
              Regard
              Dr. Dinesh D. Ghube
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                S
                SWAPNA JOO
                Jul 8, 2021
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                Address: Yanam

                Sir
                My locality cadbury distributor is not delivered cadbury products

                Every shopkeeper has go to the distributor point and collect the stock. And also they have not given any scheme to the shopkeepers.

                So please take action on the distributor

                The distributor name is
                Sri sai agencies
                Yanam
                East godavari
                Andhra pradesh
                Aug 9, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                  R
                  RAJ KUMAR SRIVATAVA
                  Jul 4, 2021
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                  Address: Kolkata

                  Sir/madam

                  I am eating your Cadbury chocolate from my childhood but today when I bought chocolate for my son from near by shop i purchased 3 chocolates in which one was ok but after opening rest two I was shocked, after opening the wrapper the chocolate was spoiled by fungus. When I saw the expiry date it wasn't expired i.e on the packed it was written PKD 05/04/21 10:29, (on both of them) it's not good you have no right to play with lives of our children. UNFORTUNATELY MY CHILD HAS EATEN SOME PORTION OF YOUR SO CALLED CHOCOLATE, IF ANY MISHAPPENING OCCURS THAN I WONT BE SILENT.
                  AND I WANT YOUR EXPLANATION.
                  I AM SENDING YOU THE IMAGE OF YOUR FUNGUS CHOCOLATE

                  Regards

                  Raj Kumar
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    D
                    Dinesh Ghube
                    Jul 4, 2021
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                    Address: C/o Prathmesh Medical and General Stores Deulgaon, Deulgaon Dhangar Tal Chikhli District Buldhana

                    We are purchasing your product from Chikhli stockist, of Buldhana District 443201 in Maharashtra. stockist till not provide GST bill avails he says will provide you in next time. deals very roughly and till on regular demand of display refrigerator which requires to keep on counter to increase our sale. he says it did not come at our stock center Retailers should purchase itself, if you want this then you can buy it from shops.
                    this is not the proper way to deal with retailers and not good things, do not provide original GST bills, and also not providing display counters.
                    kindly solve my issue.. and reply to me on my mail [protected]@gmail.com and contact on +91 [protected]
                    regard
                    Dr. D. D. Ghube
                    C/o Prathmesh Medical and General Store
                    Deulgaon Ghube, Tal Chikhli, Dist, Buldhana
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                      ajayps
                      Jul 4, 2021
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                      On 15th June 2021, my son had his 1st birthday. And got 7 to 8 packets of Cadbury celebrations big packet as gift.. and we refrigerated as usual we do with dairy milk chocolates.. but after opening the sealed pack, only the dairy milk chocolate seemed like powdered substance Instead of smooth chocolate.. rest all gems, 5star chocolate we in good condition.. what must be the reason can I know.. m now 38 years old.. and had dairy milk chocolate as one of my favorite since my childhood.. never that sort of issue arrised.. please let me know the reason.. so dat my kids too would enjoy our favorite Dairy milk chocolates..
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        Dharitri Mishra
                        Jul 2, 2021
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                        I have brought 3 psckets of Cadbury Oreo Original Chocolatey Sandwich (Vanilla Creme) Biscuit Family Pack, 300g from Amazon pantry recently. Those products are of poor quality and my daughter fell sick after eating them. The product even appears to be fake and duplicate.

                        After contacting amazon they did not gave a proper explanation. It seems amazon is procuring this product from suspious vendors making fake product in West Bengal.

                        Amazon order number: ORDER #[protected]
                        Invoice No : SCCC-389399
                        Order Date: 24.06.2021
                        Invoice Details : WB-SCCC[protected]
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          Y
                          Yasheswini Kandimalla
                          Jun 30, 2021
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                          Resolved

                          Temptations Almond Treat

                          On 25 June, I bought Cadbury Temptations, Almond Treat Flavor being a fan of temptation chocolate, I am a very frequent buyer of this chocolate. But it came to great disgrace when I opened my chocolate and there was just half chocolate even though there were no signs of opening the pack. The chocolate shape was unusual and was not given in the exact amount as promised by the company. The chocolate was half empty and appeared as half eaten...
                          +4 photos
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                          But_first_food
                          Jun 29, 2021
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                          Resolved

                          I had bought a dairy milk silk red velvet. When I opened the fully sealed pack, the white paper cover that usually is used to cover the foil covered chocolate was soaked in oil. The chocolate too had a bad and oily smell.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details
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                            Pavan341
                            Jun 29, 2021
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                            Address: Satuluru

                            We bought 3 boxes of 20 rupees dairy milk for occassion and we find fungus in all 3 boxes we have wasted our money we are unsatisfied
                            +2 photos
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 30, 2021
                            Mondelez India Foods / Cadbury India Customer Care's response
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              Kiran Gummadidala
                              Jun 28, 2021
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                              Resolved

                              I bought dairy milk roasted almonds big pack and while I’m eating the middle piece of it I had some crunchy feel in my mouth. I thought it might be chocolate foil and taken out of my mouth. By seeing the dark colour of it I got suspicious and had taken close inspection and found that it is roasted bug.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                Rajamaniiii
                                Jun 27, 2021
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                                Resolved

                                I bought a dairy milk chocolate the manufacturing date is 02.21 but there is fungus on it. I bought 6 other chocolates along with this and everything has these spots . Is it safe to eat
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  Saipriya Kar
                                  Jun 26, 2021
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                                  A Cadbury Bournville manufactured at 03/2021. The package was leaking and the chocolate was filled with white liquid substances all over it. Also half of the chocolate down was melted and had white fungus all over it.
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                    GAMING WITH TAN
                                    Jun 24, 2021
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                                    Resolved

                                    Address: JD 17/4 FLAT NO 9 khirkk entension malviya nagar new delhi

                                    The Chocolates are not in proper shape and when i eat them they feel like expired
                                    Not a good usual flavour
                                    +1 photos
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 24, 2021
                                    Mondelez India Foods / Cadbury India Customer Care's response
                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                      Romrom
                                      Jun 23, 2021
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                                      Resolved

                                      I've been consuming bourn vite for last 10-15 years .But today I noticed there was some kind of plastic substance in it, which looks the same as bourn vita chochlate granules.
                                      +1 photos
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 24, 2021
                                      Mondelez India Foods / Cadbury India Customer Care's response
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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