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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Mar 30, 2026
Complaints 1711
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855
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Mondelez India Foods / Cadbury India reviews & complaints page 32

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I
Ishaan Moolchandani
from Delhi, Delhi
Feb 9, 2021
Resolved
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Go dairy milk Oreo red velvet as a gift. Opened it and got this horrible stink. Tasted it and realised its even worse than the smell. It’s not expired either. I want it to be replaced. In addition I should get extra stuff with it too. Due to the taste and smell I openly ranted on the person who gifted me this. Horrible experience dairy milk
Aug 7, 2021
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
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    L
    lovelypal
    Feb 3, 2021
    Resolved
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    Resolved

    Cadbury dairy milk chocolate got expired before the issued date and fungi in the chocolate
    Aug 7, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      G
      Gowdaman V
      from Pune, Maharashtra
      Feb 1, 2021
      Resolved
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      Resolved

      I bought a gems ball for my son's birthday in Pune. However there was no toy found inside. Kindly provide us a replacement. I'm attaching the Gems ball details. Thanks
      Aug 7, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      Gowdaman V's [Complaint's author] reply, Feb 16, 2021
      I have emailed the details to the mentioned email address. Kindly check.
      We have checked our records and cannot trace any mail from Gowdaman V. Please let us know the email id used to send us the mail. We would request you to once again write to us at [protected]@mdlzindia.com and provide us with all the details.
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        N
        nitinaggarwalLDH
        from Basi, Punjab
        Jan 29, 2021
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        Address: 228-C, B.R.S. NAGAR, Ludhiana

        Today my kids bought Dairy Milk Silk Chocolate Code K0111B1 packed 13/11/20 best before 12months, Net wt 150g from "Family Departmental Store" BRS Nagar Block B, Ludhiana.

        As they opened its wrapper, they were shocked to see its colour as it was discolored with patches of small dots like spots all over. (Pics attached)

        After seeing its colour, it wasn't looking good at all. Then my kids broke one small piece from the corner and then tasted it.
        Its taste was horrible.
        This is very very bad on your part.
        Why are you selling such a bad and defective products in market. Why are you playing with ou r health.

        Hope you understand how bad it is to play with the health of kids.

        Such things has put a very bad impression of the Cadbury India in our minds.

        I hope you will definitely replace the bad chocolate with the fresh one and do not sell such bad chocolates in future.

        AWAITING YOUR EARLIEST POSITIVE REPLY.

        Nitin Aggarwal
        House no.228-block "C"
        B.R.S. Nagar,
        Bhai Randhir Sigh Nagar
        Ludhiana 141012
        Mob: [protected]

        Note: pics are not getting attached here it shows some error
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        We thank you for writing to us. We welcome feedback from consumers and all our packs carry the toll free number and email id where consumers can reach us. We are deputing our sales officer to visit you to examine/collect the product. Assuring you of our best attention at all times.
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          S
          Shreesamarthmedical
          Jan 27, 2021
          Resolved
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          Address: Shevgaon , Ahmednagar, Maharashtra, 414502

          The fridge provided by cadbury, that is faulty. The body of friedge is got leaked and fridge not gets cool . We requested to dealer as well as company’s representative also not taking action on that also not responding properly due to that sell of whole cadbury product is affected badly and if we kept cadbury in that faulty friedge then cadbury product gets wasted . The very poor service provided by the company and the respresentative of company .
          Aug 10, 2021
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Jan 28, 2021
          Mondelez India Foods / Cadbury India Customer Care's response
          We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
          Shree Samarth medical, RASNE complex shevgaon . Dist- Ahmednagar, state - Maharashtra .414502
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            P
            Priyank Dry Fruits & Spices
            Jan 23, 2021
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            Firm Name Priyank Dry Fruits And Spices
            Distributor Name Shree Padmavati Marketing

            Subject Display commission for November 2020 NOT received which my Firm eligible.

            Target for November 2020 is RS 32396
            Achieved RS 38805

            120 percentage of Target with Upper line bracket.

            Eligible commission RS 2134.27
            Received commission RS 776.10

            As I maintain Choclate fridge provide by your company clear with arrangement with only yours Company Choclate. Not a Single piece I found of other company.

            Plus display also as per Company standard.

            Then why Company deducted commission which my eligible to get it.

            Plus also note that Company NOT providing display sticker to merchandiser since Three months.

            Still we maintain display as per Discussion with Sales official and Merchandiser as per Company Standard.

            I request you to release my Firm pending commission as soon as possible.
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
            Shop details already in your records

            Complaint on Retailer Helpline already registered.

            Details of Incentive calculation already in your records.
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              Priyank Dry Fruits & Spices
              Jan 23, 2021
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              Firm Name Priyank Dry Fruits And Spices

              Distributor Name Shree Padmavati Marketing

              Bill No R 10971
              Bill Date 11 09 2020

              Subject Claim of RS 257 still pending to pay from your side.

              Due to poor quality & taste as taken confirmation with Salesman following goods returned to Distributor.

              CDM of RS 10 790 PCs
              CDM of RS 40 60 PCs

              As per Bill 25 Paisa deducted from my costing for CDM of RS 10 & 99 Paisa deducted for CDM of RS 40.

              My Claim of RS 198 and RS 59
              Total RS 257

              Please paid as soon as possible towards my Firm Name.

              Please also NOTE that the returned goods is due to poor Quality. It is NOT returned due to Expired.
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                A
                Avisharma5016
                from Moga, Punjab
                Jan 21, 2021
                Resolved
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                Sir/maam,
                I am highly disappointed with the quality of your pakageing I recently bought 70 oreo packs just to check it and most of the packs were either lesser in quantity or broken(with broken you cannot help me though) most of the packs which were lesser in quantity were thrown away by me as i thought i might just be a mistake in 3 or 4 packs but when I got another pack with lesser quantity oreo I was disappointed with your service.The oreo pack was supposed to have 6 oreo but what I got were either totally empty with just air or only 3 to 4 oreos were found in them Either give me back my refund or solve it yourselves
                Aug 7, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  J
                  Jayansh1999
                  from Ghumarwin, Himachal Pradesh
                  Jan 13, 2021
                  Resolved
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                  I bought a chocolate Cadbury dairy milk family pack and when I saw it was white from inside and I want to why this happened and it's very shameful that qadbury is selling such products and by eating this product anyone can get sick or any other health issues and you should check your products and I need compassion :((...it's a big issue about health people can get a disease.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    M
                    Mastani
                    from Delhi, Delhi
                    Jan 10, 2021
                    Resolved
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                    Resolved

                    Today I bought a Dairy milk Crispello and observed the appearance of chocolate is not good and it tasted much greasy.
                    date of incident:[protected]
                    batch code: A01219A 3 2
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      V
                      Vidhi kaushik
                      from Powai, Maharashtra
                      Jan 5, 2021
                      Resolved
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                      Address: Da-512 , basant vihar near I.T.I , haryana, PALWAL-121102

                      The chocolate i bought was rotten and have some sort of tiny eggs on it, it is really devastating to get a product like this i have trusted, will be taking legal actions soon against cadbury.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        R
                        Ravi M R Matda
                        from Karwar, Karnataka
                        Jan 5, 2021
                        Resolved
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                        Resolved

                        Address: seetharam drug house ksrtc bus stand shivamogga-577201

                        The distributor not supplying item given order 2 week from till date, but payment cleared from my side,
                        previous ordered amount 8000
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                          J
                          jatin_ahuja
                          from Powai, Maharashtra
                          Jan 2, 2021
                          Resolved
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                          Resolved

                          The dispenser fridge stopped working 4 months ago. We contacted our Cadbury distributor "Harsh Marketing, Napier Town, Jabalpur, M.P." but he is not doing anything to get the it replaced or repaired. Please help us solve this issue.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
                          jatin_ahuja's [Complaint's author] reply, Jan 4, 2021
                          Hi, I am not able to see your number or email. Where to check it?
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                            V
                            Vinod Chandekar
                            Jan 2, 2021
                            Resolved
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                            Resolved

                            Address: E-103, Stapatya-2, Behind Keya Motors,, Chhani Jakat naka, TP-13, Vadodara

                            We have brought Cadbury dairy milk chocalate pack from D Mart Sayajiganj Vadodara. The manufacturing date 10/2020, . however, after opening of packet, each chocalate quality is not at par. We have used only one chocalate, . however, due to quality issue as we are using these chocalate on regular basis the same had been put in dustbin. We have destroyed 3 chocalate and remaining 15 chocolate are with us. Due to poor quality, you are requested to do needful and replace the same.
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              Priya1307sharma
                              from Powai, Maharashtra
                              Dec 30, 2020
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                              Address: H.no 321/30 chakbhikampur behind marhi Devi temple Kanpur road

                              I would like to bring to your notice that the Cadbury dairy milk chocolate with the manufactured date 21/10/2020 and the barcode number K01021 A1 looks like chocolate which usually it doesn’t . I have bought a Cadbury dairy milk silk chocolate from shop on 29/12/2020 after tearing the packet I found pesticides in my chocolate.

                              Kindly look into this matter
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 31, 2020
                              Mondelez India Foods / Cadbury India Customer Care's response
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                G
                                ghoribo
                                Dec 24, 2020
                                Resolved
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                                Resolved

                                I bought 10 pieces five star chocolate dated : 20 December 2020 and 6 pieces are completely spoiled out of ten.
                                this incidence happened at location Narkatiaganj Bihar- pin code 845455
                                The condition of five star chocolate deteriorated and made fungal wherein tiny insects are creeping, 8/20 date mentioned on the rapper of the five star chocolate. I approached to the local shopkeeper and asked for replacement but he completely denied and replied now company send that type of spoiled chocolate.

                                I am urging to the Cadbury company for compensation
                                Regards
                                Shahnawaz Khan
                                kshah.[protected]@gmail.com
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 28, 2020
                                Mondelez India Foods / Cadbury India Customer Care's response
                                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  U
                                  Uha Pranavi
                                  from Delhi, Delhi
                                  Dec 24, 2020
                                  Resolved
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                                  Resolved

                                  Sir, I would like to bring to your notice that the Cadbury dairy milk chocolates with the manufactured date 07/2020 and the barcode number[protected] looks like chocolate which usually it doesn’t . I have bought 3 chocolates and all of them are looking the same way with some white granule like and spore like structures on the surface of the chocolate whereas cutsection of the chocolate do not have such kind of granules.
                                  The overall colour is also not the same as how original classic dairy milk looks.
                                  As Cadbury is the brand trusted by many people around the world from kids to elderly, this kind of products make the people to think twice before their second buy in the future.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 28, 2020
                                  Mondelez India Foods / Cadbury India Customer Care's response
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    N
                                    Nidhin88
                                    Dec 22, 2020
                                    Resolved
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                                    Resolved

                                    I bought 2 Dairy milk red velvet Oreo worth Rs.80 each. Found that the chocolate smelled like spoilt milk or something rotten. Taste was also like something spoilt. Total waste of money. Didn't expect this from a reputed company like Cadbury. Felt like they are interested in just making money by using their already gained reputation. Wonder if the product was introduced to market without being checked for quality by not even a single quality manager. Should be affected by corona for not noticing that foul smell!! Should be withdrawn from market with immediate effect, with out cheating more customers who buy this product believing their company. Also why the product is still in market without any remedial action even after these many complaints from customers? Means Cadbury didn't give any value for its customers feeling or what??
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 23, 2020
                                    Mondelez India Foods / Cadbury India Customer Care's response
                                    Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
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                                      Balraj Parab
                                      Dec 21, 2020
                                      Resolved
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                                      Resolved

                                      I recently baught a dairy milk Cadbury flavour: Oreo red velvet. When I first tested it, I found something wrong. Then I closely took the smell of the chocolate, I came to know that the chocolate is rotten. Bad smell is coming out of it and I spat it out immediately. This is disgusting. I sent a mail as well on [protected]@mdlzindia.com but nobody looked into this. I did not expect such a ridiculous behaviour from a reputed company like you.
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We shall be grateful if you could let us know the email id used by you to send us an email so that we can assist you better.
                                      Balraj Parab's [Complaint's author] reply, Dec 24, 2020
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                                        A
                                        AlariyaVikas
                                        from Powai, Maharashtra
                                        Dec 14, 2020
                                        Resolved
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                                        Resolved

                                        Address: Bank colony near SK Resort at Baba Pizza Shop Bhiwani (127021)Haryana

                                        I bought Cadbury chocolate of rupees 160 from my near by shop on 12 December 2020 for my mom's birthday. But the chocloate was completely rotten and bitter in taste not sweet and from botten it was like melted.
                                        it was not expired but bitter in taste and rubbish and i had to threw that away
                                        It ruin birthday wish
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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