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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Oct 2, 2025
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851
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Mondelez India Foods / Cadbury India reviews & complaints page 32

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S
sssssharmaaaaa
from Powai, Maharashtra
Dec 2, 2020
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I have purchased Cadbury Celebration Rich Dry Fruit Box last week in Agra. Expiry date is February 2021. When i open this box chocolate was very bad in quality..Taste was yuckkk it seems that product is expired.
Cadbury was trustworthy and a big brand but this kind of product is not acceptable.

I never ever had a this kind of bad experience.

Please look into the mattter

My mail Id: [protected]@gmail.com
Mob no. [protected]
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Hi,

I tried your mail Id but mail couldn't deliver.
This mail is regarding my complaint against your product Cadbury (Rich Dry fruit pack) and cost was Rs.490. I have purchased this pack from nearby Grocery shop

Shop Details are: 

Agrawansh Daily Needs

Mob no. [protected]/[protected]

This shop is also registered in your P 5 category and agency is Vaishno Agency (Agra).

 I purchased this product on 27th Nov from Agrawansh Daily needs and expiry date was Feb 2021 but when i opened the box chocolate taste was yucks it had fungus on all over the dry fruits part. I never expected this kind of product from Your brand as Cadbury is very trustworthy brand. I am also working in fmcg sector and i know the customer satisfaction but FUNGUS was very shocking to me. During this pandemic i trust only on Cadbury not even on Nestle but your product really disappointed me. I am sharing my details with you if you need more information you can contact me.

Sunanda Sharma

890, Sector 10, Awas Vikas Colony, Karkunj Road, Agra

Request you to pls maintain customer's trust and focus on your quality part.

Thanks,

Sunanda
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    Anuj tamret
    from Powai, Maharashtra
    Dec 1, 2020
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    Address: 303/2a salasar nagar navghar road bhayander east ,mumbai PINCODE 401105

    I'm anuj sharma, i found insect's in my dairy milk product which was very disappointing i don't know if we had eaten that bimistaken
    We could have die...! I want strict action to he taken
    +1 photos
    Aug 5, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd
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      Yeshwin Yesh
      from Powai, Maharashtra
      Dec 1, 2020
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      The price of it is only 10/- but every rupee is valid, so here's my complaint against this chocolate, when I was eating I found a plastic a tiny one, iam older it's ok for me I can handle it, my problem is what if any kids had it, so I just suggesting u all to manufacture it with clean and careful.
      Thank u.
      +1 photos
      Aug 5, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        S
        Sanskruti Thorat
        from Powai, Maharashtra
        Nov 26, 2020
        Resolved
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        Address: vellore, Tamil nadu

        I bought a box of bornvita for 110 rs and when I opened the seal, the box was only half filled. I don't understand if the box is not filled properly for its the looting happening.
        I think you should stop fooling customers and not providing product according to the money.
        This is highly disappointing.
        +1 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          AkhilaWali
          from Bengaluru, Karnataka
          Nov 24, 2020
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          The Cadbury chocolate which I have looks like it is fungal infection/ or some sought decolouring is happening. See that in the photo please. I took a bite and then noticed it. It is grainy as well. I hope I don't fall sick.

          Reply the relief that you can afford to give. Please do write me mail regarding the same. I am not be able to check your portal everyday for updates.
          +3 photos
          Aug 12, 2021
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Nov 25, 2020
          Mondelez India Foods / Cadbury India Customer Care's response
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            N
            niluj
            from Powai, Maharashtra
            Nov 23, 2020
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            My order number is[protected] and it was supposed to deliver by 20th November but it is not shipped yet and customer service representative doesn't have any information regarding shipping.
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Nov 24, 2020
            Mondelez India Foods / Cadbury India Customer Care's response
            We sincerely regret we could not execute your order timely. We have therefore cancelled your order and are arranging for full refund. Please note it will take 8-10 days for the payment to reflect in your account.
            Nov 24, 2020
            Updated by niluj
            You are playing with emotions of customer i have ordered it for event and you simply cancelling oder and telling that you are refunding money is that enough.
            If you can't fulfill the requirement of customer then simply stop receiving order.
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              Nidhi Lahoti
              Nov 22, 2020
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              Address: A-1803 time residency sector 63 gurgaon haryana

              I am a regular cadbury eating customer and my father is your customer since 40 years.

              But this is the first time i am so disappointed with cadbury silk.

              I purchased cadbury three days ago and today when i opened the packet it had small holes just like warms in it. Pathetic quality to the prevised.

              I am highly disappointed with this. The packet was pacled in 06/20.

              Please help me with this matter as my trust in cadbury brand has deviated now after this relatity.
              Code: K00623C1
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Nov 24, 2020
              Mondelez India Foods / Cadbury India Customer Care's response
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                Dr Sanjeev Goswami
                Nov 22, 2020
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                Address: HOUSE NO:66, UPPER GUMAT, JAMMU

                I purchased a Cadburys Silk Chocolate (Fruit and Nut) worth Rs: 70/- from Jammu City (Sachdeva Store, Upper Gumat, New Kaleeth Nagar, Jammu) on[protected]. As I opened the chocolate I found it with full of fungus.
                Kindly look into it and take action against the concerned as people have faith in your Company and this will impair the reputation of your company.
                The wrapper had bar code:[protected] with manufacturing date: 3/20 and Code: K00316B4.
                I have uploaded the pics of the wrapper and chocolate.
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Nov 23, 2020
                Mondelez India Foods / Cadbury India Customer Care's response
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  B
                  Brijwasi Dryfruits
                  Nov 21, 2020
                  Resolved
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                  Address: Mumbai Matunga shivaji park

                  I have requested many times to salesman to tell officer to meet retailer shop but from last two years no visit
                  Before two weeks of diwali Cadbury company has no stock of 300 rs celebration.
                  So i asked salesman to call officer but when he called he didn't has time to talk on call.
                  And when i raised my voice why is that so.
                  So he stopped visiting my shop for taking orders.

                  Your truely
                  Brijwasi Dryfruits
                  [protected]
                  [protected]
                  Mumbai Matunga shivaji park.
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 23, 2020
                  Mondelez India Foods / Cadbury India Customer Care's response
                  We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                    S
                    Sanchayeeta Barah
                    Nov 19, 2020
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                    The other day my husband bought two packets of your Cadbury Gems Rs5 packet ( on 17 Nov 2020. We had one of the packet at that moment and the other one was saved for later.Today, i.e. 19 Nov 2020, right after lunch, craving something sweet, I remembered about out packet of gems, and went and got it, tore it and to my horror of horror the pact was filled with gems that did not look at all like gems, as they were missing their signature colours, and they were all brown. But worse than that is the fact that they were mouldy and most has fungal growth in them. is this the type of product that a company of your stature put out in the market. I chills my spine to think, what if instead of me a child had open the packet and in his innocent and totally unaware of the product spoiled condition, had eaten them, who know what would have ibeen the consequence. Would you all have take the responsibility? Does quality check not exist for these products and standard products not used in manufacturing of the same.
                    Cadbury Gems had always been my favourite candy since my childhood, but now I am beginning to doubt you all too and may even recommend people known to me not to purchase them.
                    +1 videos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 19, 2020
                    Mondelez India Foods / Cadbury India Customer Care's response
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      Ujuraj
                      from Powai, Maharashtra
                      Nov 13, 2020
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                      Order bearing no[protected]placed on 7'th November go Nashik Maharashtra.confirmed with Mr.Rehan for delivery but no tracking information or email and CADBURY not delivered.My grand son eagerly waiting for Cadbury.
                      Tried to contact no[protected] but got message office CLOSED.
                      PL LET ME KNOW WHEN CADBURY WILL BE DELIVERED.URGENT PLEASE.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      We have noted your comments with concern. To enable us to investigate please write to us at [protected]@mdlzindia.com and share your Order ID, Email id used for placing the order. Assuring you of our best attention at all times.
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                        F
                        Forwet
                        Nov 11, 2020
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                        Address: A-14 SUKHLIYA MAIN ROAD, Near Durgesh Jewellers

                        Dear cadbury team, I have a grocery store(Khandelwal provision) in sukhliya indore Madhya Pradesh. A refrigerator is placed in my shop but it is totally obsolete and it's stop working and I want a new refrigerator of medium size but distributor of indore is not placing the same we have told them several times, please look into this matter asap.
                        My email id is [protected]@gmail.com
                        Thanks
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                          Yogesh@25
                          from Powai, Maharashtra
                          Nov 11, 2020
                          Resolved
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                          Address: Yogesh Agrawal,Rajgangpur-770017,mob-7008937774

                          Kindly come and see the product
                          Nov 11, 2020
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Kindly provide information i am unable to update the image
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                            Manvanter Sunny
                            Nov 11, 2020
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                            Resolved

                            I purchased Cadbury crackle from local vendor. after opening it i found fungus in the product.
                            +3 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              Ruth Retorta
                              Nov 10, 2020
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                              I am not going to complain but I just want to ask hows the stocks of CDM Shots 3.6g in the Philippines. We are really waiting for itn
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Hello there. Anyone here please
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                                Pranjali Palaye Bhujang
                                Nov 4, 2020
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                                I had ordered personalized gift . The order got confirmed and immediately I received a mail that the order could not process and retry with new order. Hence I tried again. No youhave sent me two orders and money also deducted twice from. Please take one order back from me and return one amount . M writting to your customer care since last 8 days, but not a single mail was replied. The number given on your website does not exist . Hope someone can hear me from Cadbury.
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 04, 2020
                                Mondelez India Foods / Cadbury India Customer Care's response
                                We have noted your comments with concern. To enable us to investigate please write to us at [protected]@mdlzindia.com and share your Order ID, Email id used for placing the order. Please allow us some time to revert to you with our findings and corrective action. Assuring you of our best attention at all times.
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                                  Ric nayan
                                  Nov 1, 2020
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                                  I received a celebration pack of rs 50 on 16th October 2020 all the chocolates had many spots like fungus and taste bitter. I complained twice on the number given behind the pack about product quality but no measures have been taken delay has been made giving excuses for collecting sample of the chocolates but till now no actions have been taken and they are not giving response.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    yeswanth halder
                                    Oct 31, 2020
                                    Resolved
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                                    Resolved

                                    Address: Siliguri, NJP, Bhaktinagar

                                    Today I purchase one Cadbury celebration s, 136.7 GM, MRP-135 . Batch No:-E00903B, When My Son opene one Dairy milk and he Bite one time after I see this chocolate are total Fungus . Then I open another Packet there was a same problem . So I request to company please matter as soon as possible . Also I attached picture hare. My contact no is [protected]
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                      Agrawal.neha87
                                      Oct 31, 2020
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                                      I just opened a Cadbury dairy milk worth rs 20 and found fungus all over it.. I turn over the dairy milk and condition is more worst from front.. then I check the manufacturing date and it was manufactured in 06/20 and the expiry is 12 months from packaging
                                      Fortunately I have taken it from my daughter to open it else she would have eat this rotten dairy milk chocolate.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                        Veera Sadayappan
                                        Oct 31, 2020
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                                        Address: Mondelez India Foods Private Limited, A-At 6055, Central Expressway, Sector-25, Sricity, Chitthoor District - 517 544, Andhra Pradesh

                                        I am Veeralakshmy from Puducherry. We celebrated our son's 6th birthday on 18th October 2020. As we are fond of Cadbury Dairy Milk chocolates, we purchased the same from nearby supermarket(30 nos, each cost Rs.10= 300), we distributed the chocolates to our family members, friends and neighbours. We really get shocked after opening the chocolates, it was infected fungus and got bubbled over it.Really disgusting, my children thrown away in the dustbin. Much worried about our friends and neighbours. Take strict actions over irresponsible team. We need proper solution for this.
                                        Code A00831B 2 3 PKD: 08/20 21:01
                                        +4 photos
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Oct 31, 2020
                                        Updated by Veera Sadayappan
                                        What's your action on my complaint. My email id: [protected]@gmail.com
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