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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Feb 17, 2026
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C
chava vishwas
from Mumbai, Maharashtra
Nov 16, 2014
Resolved
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Address: Mumbai City, Maharashtra

I am a resident of Vile Parle, Mumbai, I had pruchased one Fruit & Nut choclate from CHAMPION FOODS. Vile Parle (East) Name of the owner is NAVIN RAMBHIA. When I opened the choclate it was white inside, ( May Batch), I approached the shopkeeper for replacement, which he refused. I have returned the choclate to the shopkeeper without getting the replacement. Request you to check with the shopkeeper and take a strict action.for keeping the old stock and refusing to replace the same. ADDRESS OF THE SHOP CHAMPION FOODS KANCHAN, M.G. ROAD, VILE PARLE (EAST) MUMBAI 400 057 TEL 26116044 MY CONTACT NAME : VISHWAS CHAVAN MOB NO. [protected]
Aug 14, 2020
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Dear Vishwas,

Thank you for contacting us. Our Consumer Cell will get in touch with you to address your concerns.

Thank you,
Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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    Rishikant Anchan
    from Pune, Maharashtra
    Nov 12, 2014
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    Address: Mumbai City, Maharashtra

    I found something that looked like fungus on Cadbury Dairy milk purchased today at Goregaon-West.. This is not expected from a reputed company like Cadbury. I would think twice before picking up a cadbury product for someone or in that case even for myself. Please let me know how this would be taken care of. PFA the images for your reference. -Rishikant Anchan
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      A
      advojp
      from Mumbai, Maharashtra
      Nov 9, 2014
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      Resolved

      Address: Kanchipuram, Tamil Nadu

      Respected sir, my name is pandiyan from chennai. on 6.11.2014 bought a two diary milk chocolates. When i opened shocked because fungus on the chocolates. I reported to cadbury company on 6.11.14.but no responses from their. Product code 140705 B2, packed 07/2014, bar code[protected], my mail id [protected]@gmail.com, [protected].
      Complaint marked as Resolved 
      They called me on over phone. Asked reason for high temperature on the shop place.i understand the situation. Thank for your immediate action. They called this phone number +912233963343
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Dear Pandiyan,

      We have checked our records and regret we have not received any complaint from you. However, our Consumer Cell will be contacting you shortly on the coordinates provided by you.

      Thank you,
      Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
      Dear Pandiyan,

      We have checked our records and regret we have not received any complaint from you. However, our Consumer Cell will be contacting you shortly on the coordinates provided by you.

      Thank you,
      Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
      Dear Pandiyan,

      We have checked our records and regret we have not received any complaint from you. However, our Consumer Cell will be contacting you shortly on the coordinates provided by you.

      Thank you,
      Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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        Rajeswari1011
        from Bangalore, Karnataka
        Nov 8, 2014
        Resolved
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        Address: Bangalore, Karnataka

        Hi, I have brought Dairy milk silk 150/- chocolate near madiwala, Bangalore in a bakery on Nov 1st, 2014. When i opened it, their was white patches and dots on it and it is like powder while eating. It has packed on 04/2014 and best till 04/2015 as per the expiry date on the pack. I am a chocoholic from child hood and mostly i love to eat Dairy milk, but now i am very disappointed seeing dairy milk products like this.And that chocolate was gifted by my lover and it was fully wasted. I am feeing really very bad, jsut want to know, Why this happens? Is the packed date is wrong ? How can we believe your products, if we see such things?
        Aug 14, 2020
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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          H
          hrishabh singh
          from Mumbai, Maharashtra
          Nov 8, 2014
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          Address: Patna, Bihar

          Dear Cadbury, I have purchased 1 dairy milk celebration pack of Rs 150.00 at Rajiv Nagar Patna, District-Patna, Bihar, 800024, India. When I gave the Dairy milk chocolate to my little sister and brother, My sister found white fungus formed (in the form of spots on chocolate) on the said product. It was just shocking and disappointing for me that the product I was using from my childhood and a company like you (Cadbury) have such a poor quality control. If my sister and brother ate this product without my notice, what will happen? Please look in to the matter and reply me as soon as possible as the issue is most urgent, otherwise I will go to concern consumer department and bodies. Regards, Hrishabh Singh +91-[protected]([protected]@gmail.com)
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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            D
            Deepankar Gupta
            from Mumbai, Maharashtra
            Nov 7, 2014
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            Address: Gautam Buddh Nagar, Uttar Pradesh

            Hi, I bought two Cadbury dairy milk silk sec62 noida from office food court. I gave one to a sick child and one to nearly 2 yr old child.The little one opened it and start eating it when i tried to taste one piece I was shocked it was neither looking nor it tasted well it had a very foul taste with a rotten taste.I immediately took it back. It's manufacturing is 04/14 and it's 11/14 . This was very shocking and I will think twice before buying any of the product of cadbury .
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            bad Experience
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              T
              Tripti negi
              from Mumbai, Maharashtra
              Nov 6, 2014
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              Address: Gautam Buddh Nagar, Uttar Pradesh

              Hi, I bought a Cadbury dairy milk silk from mother dairy in A- block sec19 noida.. I opened it I felt that it was not ok but when I tasted it it had a very foul taste. it was crumbly and it had a rotten taste. it also had small white spots on it. It was 6-nov- 2014. this is very shocking as it has happened first time with dairy milk. it was very much shocking by this type of brand.
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                bholagupta47
                Nov 4, 2014
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                Address: Mumbai City, Maharashtra

                Hi, I have to buy two pack from one grossary shop into Kandiwali east (Lokhadwala). and when gift to my relatives on Deewali occassion. after two days. she was called me an get complaint my gifted chocalate. she found centipedes into all chocalates pack into celebration pack. I was try ask shopkeaper. he told me ask Customercare but no one pickup the phone his cutomercare. Please do sugest me to how we my problem get reesolve? My contact no is : [protected] Regards Bhola
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  R
                  Rupali Singhal
                  from Delhi, Delhi
                  Nov 3, 2014
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                  Address: Gautam Buddh Nagar, Uttar Pradesh

                  Repeated incident of fungus on dairy milk which my daughter ate and I am suspecting the reason of her stomach flu...the garbage you put in chocolate...already posted n circulating on fb n all social sites...if not resolved then next step is consumer forums... R
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                    nishant618
                    from Chandigarh, Chandigarh
                    Nov 2, 2014
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                    Address: Rupnagar, Punjab

                    Dear Sir, Mam, I would like to bring your attention towards the detiorated condition of DAIRY MILK CADBURY SILK which is marketed by Mondelez India Foods Ltd. The product had the fungus detioration spots on it. The chocolate has certainly shown the bad quality of cadbury products. Had the product been sold in USA, the US authorities have taken the necessary stern action towards the manufacturers. Waiting for your reply. For your assistance: Chocolate code- I40726 C3 Pkd -07/14 Mrp-150
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                      Amol Choughule
                      from Mumbai, Maharashtra
                      Oct 30, 2014
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                      Address: Thane, Maharashtra

                      I got a packet of cadbury chocolates during diwali. Almost all other chocolates were good except one "Cadbury Dairy Milk Chocolate. I guess its priced INR. 25 or 35, cant say exactly since its not visible properly. Packing date shows 06/14. Code 260614M032. I never seen such oily (like dalda) layer inside the packaging. So i doubt there is something wrong with the chocolate. I would appreciate proper action against the same. Thanks. Amol Choughule
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Oct 30, 2014
                      Updated by Amol Choughule
                      Since its oily stuff its not visible clearly in photograph as well.
                      Dear Amol,

                      Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards. As a socially responsible corporate, customer-centricity lies at the core of our pricing policy. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

                      Thank you,
                      Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                        K
                        Kakewahegruu
                        from Nagpur, Maharashtra
                        Oct 30, 2014
                        Resolved
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                        Address: Nagpur, Maharashtra

                        On 29th October 2014, i purchased two Cadburys and when i was about to eat them, i found it was infected with some white egg like structures ( probably a type of fungi). its packaging says it was packed on 09/14 C9 & K40913. It is a bit disappointing that such a big company is still unable to provide good quality products even now. What if a kid consumed it without noticing it ?? And this is not the first time i have seen such poor quality chocolates, i have also seen chocolates of same condition before also but I think its enough now. I thought i should act now against the so called best cocoa chocolate maker. I request the company to look at this issue and compensate me. I've attached some pictures of the chocolate which i was about to consume
                        Complaint marked as Resolved 
                        i was so pleased by the customer care service of Cadbury when the executive came to my place, inspected the samples infected with fungi and took them with him and handed me over a brand new replacement. That is what a good reputated company is supposed to do for his his customers. CHEERS TO CADBURY & its customer care service.
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        I can be contacted on [protected] & my email : [protected]@gmail.com when needed. Thank You.
                        Dear Kakewahegruu,

                        Thank you for contacting us. Our consumer cell will be contacting you in this connection.

                        Thank you,
                        Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell

                        celebration pack contain spoiled chocolates and has fungus on it

                        Manufacturing date is june 2014... Pack contain many chocolate having fungus... I want my pack replaced My name aashish jain M.no. [protected]
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                          Prabhakar2311
                          from Mumbai, Maharashtra
                          Oct 27, 2014
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          cadbury new celebration 100 rupee pack contains 3 pieces of 5star, 1 dairy milk, 1 perk and 1 dairy milk shots costing 80 rupee for all. But MRP on pack is 100 rupee . WHY ??? They cost directly 20 rupee more on each pack and this same for 50 rupee pack, 150 rupee. Please explain us why you cost more amount than actual product ??????
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Dear Prabhakar,

                          Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards. As a socially responsible corporate, customer-centricity lies at the core of our pricing policy. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact details including your email address.

                          Thank you,
                          Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                            J
                            Jyothi Shah
                            from Mumbai, Maharashtra
                            Oct 26, 2014
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                            Address: New Delhi, Delhi

                            I had received the cadbury celebrations box which contained gems, 5 star, perk and 1 dairy milk. The dairy milk bar is spoilt. It has some kind of fungus in it. The expiry date is of the year 2015. Being a trusted brand for years i think it would be kind of you to check into the matter as soon as possible.
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Dear Jyothi,

                            Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

                            Thank you,
                            Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                              A
                              abhmoo
                              from Jayamkondacholapuram, Tamil Nadu
                              Oct 18, 2014
                              Resolved
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                              Resolved

                              I bought Cadbury Dairy Milk Silk Fruit and Nut Chocolate on 14/09/2014 for Rs.60/- with CODE:140503 82 and BAR CODE:[protected]. I opened and ate a piece it smelled like rotten oil or kerosene. I immediately closed the cover and called to the Cadbury customer care no.[protected] to register a complaint. They took my complaint and asked me to seal the pack and keep it safe in a cool place and not to return to the shop, so they would send their representative. After two weeks hence no body came I called again to the same number to ensure whether my complaint was registered or not. The Cadbury customer care team member said that my complaint was registered and would be responded soon, but they cant exactly say when their representative would come. How long I should wait, I am very much irritated with the company's lethargic action. Can I go to Consumer Court - Abhinav Moorthi - Mob.No.[protected]
                              Complaint marked as Resolved 
                              Cadbury Company's Area Sales Manager and Representative came to my home and checked the chocolate and described what has gone wrong. They replaced the chocolate with a new one, hence my complaint has been resolved. Thanks to INDIAN CONSUMER COMPLAINTS FORUM (www.consumercomplaints.in) All the best with your good work and Cadbury Customer Care Team for action.
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Oct 21, 2014
                              Updated by abhmoo
                              Cadbury Company's Area Sales Manager and Representative came to home and enquired about the chocolate and replaced the same after I launched complaint with INDIAN CONSUMER COMPLAINTS FORUM (www.Consumercomplaints.in). Thanks and all the best with your good work.
                              regards,
                              Abhinav Moorthi ([protected])
                              Dear Abhinav,

                              We regret the delay in responding to your complaint. As agreed our sales officer will be meeting you today.


                              Thank you,
                              Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
                              Dear Abhinav,

                              We regret the delay in responding to your complaint. As agreed our sales officer will be meeting you today.


                              Thank you,
                              Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
                              I also have the same problem with my Cadbury Dairy Milk Silk Oreo Chocolate on 01/05/2017 for Rs.75/- with CODE: I70218 A2 and BAR CODE:[protected]. It smells of some old oil
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                                Mirza Fahad Beg
                                from Pune, Maharashtra
                                Oct 15, 2014
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                                Address: New Delhi, Delhi

                                Dear Team, I would like to bring to your notice that on 14th October 2014, I bought a bar of Cadbury Silk Rs 60/- pack. Pack code : H40705 Packing Date: 07/14 When I opened the pack the chocolate's color was off and it was brittle and tasteless. It was bad and nothing at all what silk tastes or look like. And this is not the first time it has happened with me, previously many times I have got such poor quality Cadbury chocolate and now it's high time as I company which claims to give you the best cocoa chocolates and claims for 'Shubh Aarambh', sorry I'm very very disappointed, buying chocolates of such low and poor quality is simply waste of my money. I request the company to please compensate me for this. I'm attaching few pics of the chocolate and the pack code and details below. Thank you Mirza Fahad Beg [protected]@yahoo.com [protected]
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Dear Fahad,

                                Thank you for writing to us. Our Consumer Relations will be contacting you in this connection.

                                Thank you,
                                Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                                  anurag
                                  from Noida, Uttar Pradesh
                                  Oct 13, 2014
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                                  Address: New Delhi, Delhi

                                  I bought Cadburys box worth around Rs.500 and got a bogo movie offer which could be redeemed (with further payment of rs 75) at http://www.bogomovieoffer.cinerewardz.com. It is almost impossible to book move there. Neither do they answer emails sent to the address mentioned now do they donot pick calls given on http://www.bogomovieoffer.cinerewardz.com/helpdesk.html Overall it seems to be a fraud.
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                                    NARMADASUPERMARKET
                                    from Rajgarh, Madhya Pradesh
                                    Oct 11, 2014
                                    Resolved
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                                    Resolved

                                    DEAR SIR, WE ARE RUNNING SUPER MARKET IN KHANDWA ( MP) LAST 8 YEARS OUER TURN OVER 8 CR BUT YOUR AUTHORIZED DELAR M/S SANJAY ENTERPRISES HAS BEEN NOT SUPPLY CADBURY PRODUCT PROPERLY, REGULARLY, FULL FILLED ALL RANGE & HE WAS SUPPLY MANY TIME NEAREST EXPIERD MATERIELS SO PLEASE SHORT OUT OUR PROBLEM AS SOON AS POSSIBLE THANKS & REGARDS SANTOSH GHOGARE NARMADA MARKETINGT NARMADA SUPER MARKET KHNADWA ( MP) 450001 MO. [protected], PH.[protected] E-MAIL - [protected]@gmail.com
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      girishagrawal1972
                                      from Mumbai, Maharashtra
                                      Oct 10, 2014
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                                      Address: Thane, Maharashtra

                                      this is retailor GKP Agrawal & Sons, Kalyan(w) Dist Thane Maharashtra 421301. annual turnover more than Rs 5 Lakh (Five Lakh) Senior Sales Officer Mr Shashikant Dubey ( [protected]) called me and instructed me not to sell cadbury products any more.
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                        Anuja Karia
                                        from Mumbai, Maharashtra
                                        Oct 9, 2014
                                        Resolved
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                                        Resolved

                                        Address: Chennai, Tamil Nadu

                                        I am Anuja Karia residing in Chennai. I am an Advocate by profession and was a Cadbury fan until today when I got a reality check of the unhealthy and inhuman act of your company. Recently I got a Cadbury silk fruit and nut as a gift which has its manufacturing date as on 04/14 and it's expiring date as12 months after manufacturing i.e. 04/15.After enjoying half of the chocolate I saved some pieces for the next day. On the next day I noticed there white colour worms inside it. When I opened the whole pack I found several worms inside the chocolate which would discugust any chocolate lover. I am attaching 2 photos as proof of the above. I want an answer for the problem suffered by me because of the low quality chocolates being produced. Kindly note that if no actions are taken by you then it will not take long for me to take legal actions against you. Regards Anuja Karia Contact number- [protected]
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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