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Mondelez India Foods / Cadbury India Complaints & Reviews

www.mondelezinternational.com/india
2.8
Updated: Mar 30, 2026
Complaints 1711
Resolved
855
Unresolved
856
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Mondelez India Foods / Cadbury India reviews & complaints page 77

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V
Varsha Bhosle Pingle
from Mumbai, Maharashtra
Nov 17, 2014
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Address: Mumbai City, Maharashtra

I bought Cadbury Dairy Milk Silk of Chocolate flavour with Net Wt 65g on 17th November 2014 which has Pkd date as 04/14. when I opened chocolate then the wrapper which printed as Silk has rotten oil or kerosene smell and also chocolate tastes not like usual taste which dairy milk silk has..the product code is I40418 and Bar a Code is[protected]. MRP of Rs.60/- Please take strict action in manufacturing the chocolates n it cn harmful to every human being specially small kids because everyone is crazy abt havin silk chocolate. N please taste the product from food inspector..I have wrapper with me..
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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I bought a Cadbury dairy milk Maha bar costing 40 rupees today, I realised that the chocolate used to make it tastes like caramel and too sweet. I stopped eating silk long time ago because the chocolate quality is just too bad ... what happened to the quality ? The Cadbury dairy milk we got in the early 2000's was so different and one to crave for. Now it's just aweful
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We have bought cadbury dairy milk chocolate on Friday but tastes very bad ASHLY GEORGE OFFICER CANARA BANK KARUKACHAL PHONE [protected]
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We have bought cadbury dairy milk chocolate on Friday but tastes very bad ASHLY GEORGE OFFICER CANARA BANK KARUKACHAL PHONE [protected]
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    chava vishwas
    from Mumbai, Maharashtra
    Nov 16, 2014
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra

    I am a resident of Vile Parle, Mumbai, I had pruchased one Fruit & Nut choclate from CHAMPION FOODS. Vile Parle (East) Name of the owner is NAVIN RAMBHIA. When I opened the choclate it was white inside, ( May Batch), I approached the shopkeeper for replacement, which he refused. I have returned the choclate to the shopkeeper without getting the replacement. Request you to check with the shopkeeper and take a strict action.for keeping the old stock and refusing to replace the same. ADDRESS OF THE SHOP CHAMPION FOODS KANCHAN, M.G. ROAD, VILE PARLE (EAST) MUMBAI 400 057 TEL 26116044 MY CONTACT NAME : VISHWAS CHAVAN MOB NO. [protected]
    Aug 14, 2020
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    View replies
    Dear Vishwas,

    Thank you for contacting us. Our Consumer Cell will get in touch with you to address your concerns.

    Thank you,
    Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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      R
      Rishikant Anchan
      from Pune, Maharashtra
      Nov 12, 2014
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      Address: Mumbai City, Maharashtra

      I found something that looked like fungus on Cadbury Dairy milk purchased today at Goregaon-West.. This is not expected from a reputed company like Cadbury. I would think twice before picking up a cadbury product for someone or in that case even for myself. Please let me know how this would be taken care of. PFA the images for your reference. -Rishikant Anchan
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        A
        advojp
        from Mumbai, Maharashtra
        Nov 9, 2014
        Resolved
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        Resolved

        Address: Kanchipuram, Tamil Nadu

        Respected sir, my name is pandiyan from chennai. on 6.11.2014 bought a two diary milk chocolates. When i opened shocked because fungus on the chocolates. I reported to cadbury company on 6.11.14.but no responses from their. Product code 140705 B2, packed 07/2014, bar code[protected], my mail id [protected]@gmail.com, [protected].
        Complaint marked as Resolved 
        They called me on over phone. Asked reason for high temperature on the shop place.i understand the situation. Thank for your immediate action. They called this phone number +912233963343
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        View replies
        Dear Pandiyan,

        We have checked our records and regret we have not received any complaint from you. However, our Consumer Cell will be contacting you shortly on the coordinates provided by you.

        Thank you,
        Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
        Reply
        Dear Pandiyan,

        We have checked our records and regret we have not received any complaint from you. However, our Consumer Cell will be contacting you shortly on the coordinates provided by you.

        Thank you,
        Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
        Reply
        Dear Pandiyan,

        We have checked our records and regret we have not received any complaint from you. However, our Consumer Cell will be contacting you shortly on the coordinates provided by you.

        Thank you,
        Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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          R
          Rajeswari1011
          from Bangalore, Karnataka
          Nov 8, 2014
          Resolved
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          Address: Bangalore, Karnataka

          Hi, I have brought Dairy milk silk 150/- chocolate near madiwala, Bangalore in a bakery on Nov 1st, 2014. When i opened it, their was white patches and dots on it and it is like powder while eating. It has packed on 04/2014 and best till 04/2015 as per the expiry date on the pack. I am a chocoholic from child hood and mostly i love to eat Dairy milk, but now i am very disappointed seeing dairy milk products like this.And that chocolate was gifted by my lover and it was fully wasted. I am feeing really very bad, jsut want to know, Why this happens? Is the packed date is wrong ? How can we believe your products, if we see such things?
          Aug 14, 2020
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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            H
            hrishabh singh
            from Mumbai, Maharashtra
            Nov 8, 2014
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            Address: Patna, Bihar

            Dear Cadbury, I have purchased 1 dairy milk celebration pack of Rs 150.00 at Rajiv Nagar Patna, District-Patna, Bihar, 800024, India. When I gave the Dairy milk chocolate to my little sister and brother, My sister found white fungus formed (in the form of spots on chocolate) on the said product. It was just shocking and disappointing for me that the product I was using from my childhood and a company like you (Cadbury) have such a poor quality control. If my sister and brother ate this product without my notice, what will happen? Please look in to the matter and reply me as soon as possible as the issue is most urgent, otherwise I will go to concern consumer department and bodies. Regards, Hrishabh Singh +91-[protected]([protected]@gmail.com)
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              D
              Deepankar Gupta
              from Mumbai, Maharashtra
              Nov 7, 2014
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              Address: Gautam Buddh Nagar, Uttar Pradesh

              Hi, I bought two Cadbury dairy milk silk sec62 noida from office food court. I gave one to a sick child and one to nearly 2 yr old child.The little one opened it and start eating it when i tried to taste one piece I was shocked it was neither looking nor it tasted well it had a very foul taste with a rotten taste.I immediately took it back. It's manufacturing is 04/14 and it's 11/14 . This was very shocking and I will think twice before buying any of the product of cadbury .
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              bad Experience
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                T
                Tripti negi
                from Mumbai, Maharashtra
                Nov 6, 2014
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                Address: Gautam Buddh Nagar, Uttar Pradesh

                Hi, I bought a Cadbury dairy milk silk from mother dairy in A- block sec19 noida.. I opened it I felt that it was not ok but when I tasted it it had a very foul taste. it was crumbly and it had a rotten taste. it also had small white spots on it. It was 6-nov- 2014. this is very shocking as it has happened first time with dairy milk. it was very much shocking by this type of brand.
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  B
                  bholagupta47
                  Nov 4, 2014
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                  Address: Mumbai City, Maharashtra

                  Hi, I have to buy two pack from one grossary shop into Kandiwali east (Lokhadwala). and when gift to my relatives on Deewali occassion. after two days. she was called me an get complaint my gifted chocalate. she found centipedes into all chocalates pack into celebration pack. I was try ask shopkeaper. he told me ask Customercare but no one pickup the phone his cutomercare. Please do sugest me to how we my problem get reesolve? My contact no is : [protected] Regards Bhola
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                    R
                    Rupali Singhal
                    from Delhi, Delhi
                    Nov 3, 2014
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                    Address: Gautam Buddh Nagar, Uttar Pradesh

                    Repeated incident of fungus on dairy milk which my daughter ate and I am suspecting the reason of her stomach flu...the garbage you put in chocolate...already posted n circulating on fb n all social sites...if not resolved then next step is consumer forums... R
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                      N
                      nishant618
                      from Chandigarh, Chandigarh
                      Nov 2, 2014
                      Resolved
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                      Resolved

                      Address: Rupnagar, Punjab

                      Dear Sir, Mam, I would like to bring your attention towards the detiorated condition of DAIRY MILK CADBURY SILK which is marketed by Mondelez India Foods Ltd. The product had the fungus detioration spots on it. The chocolate has certainly shown the bad quality of cadbury products. Had the product been sold in USA, the US authorities have taken the necessary stern action towards the manufacturers. Waiting for your reply. For your assistance: Chocolate code- I40726 C3 Pkd -07/14 Mrp-150
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                        A
                        Amol Choughule
                        from Mumbai, Maharashtra
                        Oct 30, 2014
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                        Address: Thane, Maharashtra

                        I got a packet of cadbury chocolates during diwali. Almost all other chocolates were good except one "Cadbury Dairy Milk Chocolate. I guess its priced INR. 25 or 35, cant say exactly since its not visible properly. Packing date shows 06/14. Code 260614M032. I never seen such oily (like dalda) layer inside the packaging. So i doubt there is something wrong with the chocolate. I would appreciate proper action against the same. Thanks. Amol Choughule
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Oct 30, 2014
                        Updated by Amol Choughule                         Since its oily stuff its not visible clearly in photograph as well.
                        View replies
                        Dear Amol,

                        Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards. As a socially responsible corporate, customer-centricity lies at the core of our pricing policy. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

                        Thank you,
                        Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                          K
                          Kakewahegruu
                          from Nagpur, Maharashtra
                          Oct 30, 2014
                          Resolved
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                          Resolved

                          Address: Nagpur, Maharashtra

                          On 29th October 2014, i purchased two Cadburys and when i was about to eat them, i found it was infected with some white egg like structures ( probably a type of fungi). its packaging says it was packed on 09/14 C9 & K40913. It is a bit disappointing that such a big company is still unable to provide good quality products even now. What if a kid consumed it without noticing it ?? And this is not the first time i have seen such poor quality chocolates, i have also seen chocolates of same condition before also but I think its enough now. I thought i should act now against the so called best cocoa chocolate maker. I request the company to look at this issue and compensate me. I've attached some pictures of the chocolate which i was about to consume
                          Complaint marked as Resolved 
                          i was so pleased by the customer care service of Cadbury when the executive came to my place, inspected the samples infected with fungi and took them with him and handed me over a brand new replacement. That is what a good reputated company is supposed to do for his his customers. CHEERS TO CADBURY & its customer care service.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          View replies
                          I can be contacted on [protected] & my email : [protected]@gmail.com when needed. Thank You.
                          Reply
                          Dear Kakewahegruu,

                          Thank you for contacting us. Our consumer cell will be contacting you in this connection.

                          Thank you,
                          Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
                          Reply

                          celebration pack contain spoiled chocolates and has fungus on it

                          Manufacturing date is june 2014... Pack contain many chocolate having fungus... I want my pack replaced My name aashish jain M.no. [protected]
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                            P
                            Prabhakar2311
                            from Mumbai, Maharashtra
                            Oct 27, 2014
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            cadbury new celebration 100 rupee pack contains 3 pieces of 5star, 1 dairy milk, 1 perk and 1 dairy milk shots costing 80 rupee for all. But MRP on pack is 100 rupee . WHY ??? They cost directly 20 rupee more on each pack and this same for 50 rupee pack, 150 rupee. Please explain us why you cost more amount than actual product ??????
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            View replies
                            Dear Prabhakar,

                            Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards. As a socially responsible corporate, customer-centricity lies at the core of our pricing policy. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact details including your email address.

                            Thank you,
                            Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                              J
                              Jyothi Shah
                              from Mumbai, Maharashtra
                              Oct 26, 2014
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                              Address: New Delhi, Delhi

                              I had received the cadbury celebrations box which contained gems, 5 star, perk and 1 dairy milk. The dairy milk bar is spoilt. It has some kind of fungus in it. The expiry date is of the year 2015. Being a trusted brand for years i think it would be kind of you to check into the matter as soon as possible.
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              View replies
                              Dear Jyothi,

                              Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

                              Thank you,
                              Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                                A
                                abhmoo
                                from Jayamkondacholapuram, Tamil Nadu
                                Oct 18, 2014
                                Resolved
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                                Resolved

                                I bought Cadbury Dairy Milk Silk Fruit and Nut Chocolate on 14/09/2014 for Rs.60/- with CODE:140503 82 and BAR CODE:[protected]. I opened and ate a piece it smelled like rotten oil or kerosene. I immediately closed the cover and called to the Cadbury customer care no.[protected] to register a complaint. They took my complaint and asked me to seal the pack and keep it safe in a cool place and not to return to the shop, so they would send their representative. After two weeks hence no body came I called again to the same number to ensure whether my complaint was registered or not. The Cadbury customer care team member said that my complaint was registered and would be responded soon, but they cant exactly say when their representative would come. How long I should wait, I am very much irritated with the company's lethargic action. Can I go to Consumer Court - Abhinav Moorthi - Mob.No.[protected]
                                Complaint marked as Resolved 
                                Cadbury Company's Area Sales Manager and Representative came to my home and checked the chocolate and described what has gone wrong. They replaced the chocolate with a new one, hence my complaint has been resolved. Thanks to INDIAN CONSUMER COMPLAINTS FORUM (www.consumercomplaints.in) All the best with your good work and Cadbury Customer Care Team for action.
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Oct 21, 2014
                                Updated by abhmoo                                 Cadbury Company's Area Sales Manager and Representative came to home and enquired about the chocolate and replaced the same after I launched complaint with INDIAN CONSUMER COMPLAINTS FORUM (www.Consumercomplaints.in). Thanks and all the best with your good work.
                                regards,
                                Abhinav Moorthi ([protected])
                                View replies
                                Dear Abhinav,

                                We regret the delay in responding to your complaint. As agreed our sales officer will be meeting you today.


                                Thank you,
                                Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
                                Reply
                                Dear Abhinav,

                                We regret the delay in responding to your complaint. As agreed our sales officer will be meeting you today.


                                Thank you,
                                Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
                                Reply
                                I also have the same problem with my Cadbury Dairy Milk Silk Oreo Chocolate on 01/05/2017 for Rs.75/- with CODE: I70218 A2 and BAR CODE:[protected]. It smells of some old oil
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                                  M
                                  Mirza Fahad Beg
                                  from Pune, Maharashtra
                                  Oct 15, 2014
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                                  Address: New Delhi, Delhi

                                  Dear Team, I would like to bring to your notice that on 14th October 2014, I bought a bar of Cadbury Silk Rs 60/- pack. Pack code : H40705 Packing Date: 07/14 When I opened the pack the chocolate's color was off and it was brittle and tasteless. It was bad and nothing at all what silk tastes or look like. And this is not the first time it has happened with me, previously many times I have got such poor quality Cadbury chocolate and now it's high time as I company which claims to give you the best cocoa chocolates and claims for 'Shubh Aarambh', sorry I'm very very disappointed, buying chocolates of such low and poor quality is simply waste of my money. I request the company to please compensate me for this. I'm attaching few pics of the chocolate and the pack code and details below. Thank you Mirza Fahad Beg [protected]@yahoo.com [protected]
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Fahad,

                                  Thank you for writing to us. Our Consumer Relations will be contacting you in this connection.

                                  Thank you,
                                  Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                                    anurag
                                    from Noida, Uttar Pradesh
                                    Oct 13, 2014
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                                    Address: New Delhi, Delhi

                                    I bought Cadburys box worth around Rs.500 and got a bogo movie offer which could be redeemed (with further payment of rs 75) at http://www.bogomovieoffer.cinerewardz.com. It is almost impossible to book move there. Neither do they answer emails sent to the address mentioned now do they donot pick calls given on http://www.bogomovieoffer.cinerewardz.com/helpdesk.html Overall it seems to be a fraud.
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                                      NARMADASUPERMARKET
                                      from Rajgarh, Madhya Pradesh
                                      Oct 11, 2014
                                      Resolved
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                                      Resolved

                                      DEAR SIR, WE ARE RUNNING SUPER MARKET IN KHANDWA ( MP) LAST 8 YEARS OUER TURN OVER 8 CR BUT YOUR AUTHORIZED DELAR M/S SANJAY ENTERPRISES HAS BEEN NOT SUPPLY CADBURY PRODUCT PROPERLY, REGULARLY, FULL FILLED ALL RANGE & HE WAS SUPPLY MANY TIME NEAREST EXPIERD MATERIELS SO PLEASE SHORT OUT OUR PROBLEM AS SOON AS POSSIBLE THANKS & REGARDS SANTOSH GHOGARE NARMADA MARKETINGT NARMADA SUPER MARKET KHNADWA ( MP) 450001 MO. [protected], PH.[protected] E-MAIL - [protected]@gmail.com
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        girishagrawal1972
                                        from Mumbai, Maharashtra
                                        Oct 10, 2014
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                                        Address: Thane, Maharashtra

                                        this is retailor GKP Agrawal & Sons, Kalyan(w) Dist Thane Maharashtra 421301. annual turnover more than Rs 5 Lakh (Five Lakh) Senior Sales Officer Mr Shashikant Dubey ( [protected]) called me and instructed me not to sell cadbury products any more.
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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