Mondelez India Foods / Cadbury India Complaints & Reviews

I Purchased Dairy milk Silk on 17th August 2014(Plain Chocolate ), The Chocolate was not eatable as it was stinking very badly. I want to update you with this instance - for this I've already logged a complaint yesterday, but I don't have a complaint number. Request you to revert me with regards to the above matter. Mobile no- [protected]/[protected] E-mail id-nitin.[protected]@selpl.com/[protected]@gmail.com

I am a student of marketing in IMT Nagpur, Maharashtra and my name is Priyanka Tiwari (2013-15 batch). There is a wide distribution of dairy milk's duplicate chocolate in the campus. The taste of the chocolate is horrible and packaging is similar. i am attaching the pic for the proof. Please look into the matter.

I bought Cadbury Silk recently for my daughter. When i opened the pack, i found that the chocolate was in a semi-solid state though the same was preserved in a fridge. When i looked closely i found that there was a worm that has been responsible for the state of the chocolate. There were huge holes also in the chocolate.

Dear sirs, My son got a Celebrations pack as a present from a bank, for his academic achievements. We opened 2 chocolates from the pack, and both were bad. We also had purchased some Milk Chocolates wgich were bad. This was all reported and I was given this subject reference number by a mail I received from your Customer Service, informing that someone from your company would come and pick up the defective products for further investigation. I'm sorry to say that there is no response, no contact established by your company so far in the matter of this complaint. I also replied to the mail reporting no response from your company. I shall wait for 2 more days to hear from you, failing which I will lodge a complaint in the Consumer Forum / court. My email id is [protected]@gmail.com. regards. Atul Sulakhe. [protected] /[protected].

I purchased cadbury 5 Star, of which code is K40 129 & packed on 04-14. While Eating That i felt a foreign element(steel/iron Pin) in my mouth when i took out i found several small pieces. What if i had swallowed that pin & got some infection or injury in my esophagus or stomach or intestines. You want to kill people by your product ?? Is it chocolate or killing chocolate ?? I tried to call customer care but they didn't responded. What kind of quality is this, What the hell is Cadbury doing, are they monitoring manufacturing process ?? It is really shame for such a company who is very famous for its quality & taste, such a company is giving licence to such pathetic factories who produce this ...!!! Are you all not responsible for any kind of quality control ?? I don't want my money back but i want you to take severe action against such factory & do intimate me for the action you took on that factory, If any action is not taken by you then you will force me to take legal action against you . Shame on You for such worst product. Jayesh Varyani

Hi, I had purchased a Cadbury silk - chocolate on 30th July, 2014I found the first two pieces were either missing or totally melted. And while eating the chocolate, there were tiny granules on it ; which made the chocolate really disgusting to consume. Kindly, let me know as to why the quality of a highly priced chocolate has been compromised. Also, I tried to call the toll free #[protected] and wrote a mail to the mail id mentioned on the wrapper asking for suggestion to place a complaint regarding this. There was no response. Kindly, get back to me with a proper explanation.

I bought a cadbury diary milk silk @ 135/- from a nearby shop in B 84 Defence Colony for my 5 year old daughter. I didn't check the expiry date. My daughter ate almost 5 pieces and then offered me a piece. When I tasted it it had that rotten smell and taste. Then I checked the manufacturing date is was November 2013 and I bought it on 04.08.2014. I approached the agency with the expired product and the agency not inclined to change or refund for the expired product. I would really appreciate if you could look into this and do the needful. I am available at [protected]@gmail.com Thanks, Aishwarya Parattu

I bought some dairy milk chocolates from a nearby store a few days back All Of them were full of white granules and were powdered I ignored it as it was the first time but again yesterday it happened with me when i Bought some dairy milks from a superstore and I've a habit to check epiry dates so none of the above were expired I had the same thing again and when I asked my frnds they also have faced this problem once in a while Even my mother had same thing in a silk which was a bigger one I dunno what u guys are doing sitting up there but a quality control and redressal is in order Please look into the matter seriously No one has time and money to waste Chocolates are supposed to make us feel gud not worse! :|

I have purchased a fruit & nut Cadbury Dairy Milk Silk chocolate of Rs.150/- (code no. 140520 B3 MFG Dated 05/14) with offer of ccd 2 small cups of coffee from Yadav Stores at Kane nagar, Antophill, CGS Colony, sector-6, mumbai-400037 But after opening the chocolate cover it is found that there is whitish small patches on the chocolate and when brakes it then it broke in granule form and no taste found in it. Pl look into the matter as it seems like duplicate in look and taste. Pl look into the matter at the earliest and inform me on my contact([protected]) the output of the same. With regards, RBJ

Hello, I have purchased the cad bury temptation Product code:[protected] in east of kailash location when i opened it chocolate was complete in bad condition, then i checked the same date its mfg was. 5/2013 and i purchased it on 29/7/2014. Please take some action against the agency who supply this product in (110065) east of kailash location. otherwise i have to take some action in consumer court, Regards Ravi [protected]

I bought a cadbury silk of 150 rs. There was an offer to buy free beverages at the ccd outlet it was stated that the code will be inside the packet .My packet did not have a code My packet details are - CODE - I40526 B3 Packaging date - 5/14

I am a consumer of your product, and i also dairy milk brand is my die hard favourite.
Bt in this month of july i bought once a rs.25 dairy milk, but when i opened it it was mostly powdered, and the taste was somewhat spoiled kind.
I not happend once but thrice it happend.
I thought, bychace once in a thousand must have come like this, but itz happening frquently.
The shopkeper didnt also replaced it with another one.
I dont want to loose tis brand "dairy milk" form my taste.
Please look after this issue...
With lots of hopes
Bensen

we are from MADRAS FARM AGENCIES a shop from Chennai. CADBURY COCOA POWDER 200gm is getting complaints which is getting medicated smell, when customers make cake, ice creams, etc... So please attend our complaint as soon as possible Complaint from CODE NO : W31212 MFG DATE : 12/12/2013 from MADRAS FARM AGENCIES, No 10, narayana street, periyamet, Chennai 600003 PH[protected], [protected]. Purchase agency, SRI MUTHU DISTRIBUTORS, Perambur, Chennai

I received a Cadburys silk and roasted almond as a gift from my friend. Both the chocolates were of bad quality. It had white patches throughout and it was as though it would crumble into powder. They were discoloured. I made a complaint through phone many times. It's been a month since I've complained. The only response I get is that ' we will forward your complaint to our office in chennai and they will get in touch with you'. Should I wait for your response until the product expires?

I went to bombay hospital from their i bought 4 dlairy milk of 25 rupees each and all were bad in taste we all ate 1 dairy milk n found it so bad we opened 2nd one that was also bad we gave 2 back but one is still with us and its really bad in taste .kindly see to my complain as my 10year old and 2 years old daughter had it and they puked badly

I bought 2 diary milk chocolates with code I40318 of 16.2grams . I am very much disappointed, angry and sad for getting the chocolate full of fungus.the package date is 03/14. I bought it from a shop in palakkad, Kerala. Expecting the required assistance and help.i am a regular customer of diarymilk.I expect good quality chocolates hereafter.my contact number is [protected]. Thank you.

Fungus in Cadbury
Dear Sir,
It is
very disappointing to see that in spite of complaining about the fungus
that was found in chocolate. and giving a complain in the toll free no.
no feedback has been received as promised.

Shameful at ur part.People are provoking me to go to the media. But do not want to do that.Kindly get back to us. as soon as possible.Kept the chocolate in the refrigerator.Waiting for ur reply.
Regards
Suchanda Mukherjee.

On 5 July, I bought Cadbury Gems, It was tasteless with faded colour. I sent a mail to Cadbury India. They sent their salesperson and replaced with a new pack on 14 July. When I opened, it is again having the same issue. 1) Most of the Gems are broken. 2) The colour is faded. 3) It is having pathetic taste, my wife started vomiting after eating. I am very disappointing with this. It is really a matter of concern now. I sent a mail to them on 15 July, But no response from their side. [protected]@asia.epowercenterdirect.com consumer.service.[protected]@mdlz.com Please look into this.

Hi Sir/Madam, I am Shrikant Desai. I bought cadbury silk chocolate on 9/7/2014 of 60/-. When I opened this I found to be some white spots & crystal particles of chocolate. Kindly look in this matter. I attached some relevant photos of it. My contact no. is [protected]

I had bought a Cadbury Silk orange from Prakash Stores, Tardeo, Mumbai on 14th July at around 7.45 PM. Once I opened the choclate at 9.30 PM the white cover inside looked dirty & on smelling it there was a very powerful foul smell out of it. On opening the inner cover there was a same smell from the choclate. On eating one piece it tasted very bad & tasted it has been expired. On checking the mgf date it was 14.4 & said best for 12 months. On 15th I went to the store & showed them the same they were shocked with the foul smell which smelt like some dirty oil & also the store person tasted the choclate & agreed that its tasting bad & not normal & there was a very bad foul smell from the choclate.
This is absolutely not expected out Cadbury and was very upsetting. I feel like never having any cadbury product again as this choclate could create food poisoning & also other diseases.
Kindly revert as too the reason for the same asap.

Regrads,
Jimit Desai
[protected]