Mondelez India Foods / Cadbury India Complaints & Reviews

Dear Apurv,

Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

Thank you,
Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell

hi
i have sent the details on the email id provided

I am not seeing any kind of progress from your end on this

Dear Siddhant,

Thank you for contacting us. To address your concerns, our consumer Cell will be contacting you.

Thank you,
Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell

Dear Mr. Kamble,

You are not the only one who has been fooled by the company. I have been fooled they very same way by them. I have escalated This matter to Cadbury India Consumer Complaints team and now I am awaiting their reply. I feel its a problem from the end of Big City Promotions Company who is playing around with the rules and regulations set by the company. Check out the email I sent them today. Lets hope some body in Cadbury is wise enough to take note.

Sir,

This is email is to bring to your notice that there is some serious malpractice being followed by your partner company BIG CITY PROMOTIONS. I had bought 3 boxes of Dairy Milk Chocolates from Reliance Fresh Stores in Mumbai and they gave me two booklets of Joy Fest Coupons which is a promotional offer where you get 1 coupon for either 1 or 2 Cadbury Dailry Milk Chocolates you buy which is again not specified on the vouchers. I was told that I can win movei tickets in these vouchers and that I can only redeem maximum of 2 vouchers of 1 movie ticket or 1 voucher of 2 movie tickets per week. on scratching I won 16 movie tickets in them.

I had already booked tickets in past and they gave me as per the terms and conditions mentioned. Today when I called them again to book the movie tickets I was speaking with one Mr. Mujahid Islam who said he was the Manager of the Floor. He said since I had already made a booking last week on the same mobile number they disqualified my voucher and stated Rule No 11 on your webpage which only states the following "Only one voucher per booking will be entertained. Multiple vouchers cannot be booked together. Only one voucher may be used per person, per household, per venue, per booking group (group is defined as more than one person accompanying the voucher holder)." Can somebody please explain where is it mentioned that it can be redeemed on a single mobile just once. Also, if that is the case then how did they redeem twice in the past on my single number.

Also, when you send a message to register the voucher code why is the system not refusing the registrations on the basis that it the mobile number has already been used once in the past. I have extremely strong feelings that some fishy business is cropping up with BIGCITY PROMOTIONS and your company needs to address it immediately. I have genuinely won the tickets and would expect you company to support me in booking and using it.

I surely hope that in this fishy business being carried by the BIG CITY PROMOTIONS you company name doesnt get spoiled. I kindly request you to do the needful in this. I hope you will not force me to escalate this to the Competition Authority Of India because if you search on GOOGLE you will find tons of people who have complained against this malpractice followed by BIG CITY PROMOTIONS.

I hope to be contacted on +91-[protected]

I have got voucher of free movie ticket for 2 on the purchase of Grocery of around Rs. 5800 on Agarwal Departmental store Vikaspuri New Delhi. When I have called their customer care to register a request they told me what product I had purchased I told them the actual product detail which I had bought but they told this product is not valid for this offer I said then how your company offered these vouchers to customers without the knowledge & importance of this voucher, even there is nowhere mentioned that this voucher is valid on limited products. However, they didn't have any answer & simply repeated we are not able to help.
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Cadbury Co. Making fool to their customers, Worst Experience ever with customer care. Offering a Vouchers not to avail. Poor Company Poor Service.

I have got 2 packets of 5 stars of rupee 320 got one voucher I registered but i have not recived any call WHAT TO DO???

Dear Minu,

You will appreciate in the absence of the voucher and sms it is difficult to process the offer. However, as a special case we have agreed to accede to your request. Our agency will contact you in this connection.

Thank you,
Cadbury Consumer Service Cell

Dear Cadbury consumer service cell,

Appreciated your prompt response!

Thanks for making this exception and accommodating my request. Will be waiting eagerly to hear from you.

Apologize for the inconvenience.

Regards, minu
[protected]

Hi Customer care cell,

Even after buying the chocalates worth more than 150 rupees, I cannot avail the offer.

I got the coupon after shopping for silk chioclates for Rs 165, and sent the sms as required. A messgae came back saying u can book ur tickets at a number given. When we call at this no, It says the operator is unavialable. It always says the same even during the timeframe mentioned in the msg (even during workdays and between 9am to 5 pm.

Can somebody tell me why is it so and then the company should be sued for making false committments if they cannot keep thir promises and do false advertising.

Cadbury/Reliance Fresh should answer this wrongdoing.

Please confirm me how I can avail this offer and last dat eis 22nd Mat 2014.

Please suggest or I will move to tke consumer court regardig this

Thanks,
Sandeep Kumar
[protected] - Delhi

Hello Sandeep,

I am writing to you to put your frustration at rest. I had posted my inquiry in the month of April regarding the movie ticket offer. The fault was mine to have lost the voucher as well as the SMS sent after registering my phone number. I am glad to inform you that the Cadbury company takes these inputs very seriously and had contacted me within couple of days to resolve the issue.

Not to forget that putting your comment on this site is equally effective in reaching out to the company.

Rest assured, you will hear from Cadbury Consumer Service Cell soon. Good that you hv mentioned the contact information of yourself along with the inquiry.

Good luck! Minu

Dear Customer Care,

I had purchased Cadbury Dairy Milk Silk from Reliance Fresh New Delhi during the promotion of February 2014 offer for two movie tickets. I had registered my mobile number but when I call to avail the offer and book the movie tickets, the call is always on waiting and never gets connected.

I have the Voucher number, Bill of Reliance Fresh and the SMS registration message with me.

Please resolve the problem ASAP as the offer is about to end.

Thanks,
Kanishka

Hi Ullas,

Thank you for contacting us. Our Consumer Service Cell will get in touch with you to address your concerns.


Regards,
Cadbury Consumer Service Cell

Cadbury Dairy Milk Silk

I am very fan of dairy milk..yesterday, I bought dairy silk.That Taste was very worst and so many white spores in it...code no: 131218 A1, 65g pack.

Dear Pradeep,

Cadbury India endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your complaint, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

Hi Varun,

Thank you for contacting us. Our Consumer Service Cell will get in touch with you to address your concerns.


Regards,
Cadbury Consumer Service Cell

Bugs out of porous in the pieces of cadbury

Dear cadbury This product was sealed and defect-free when i bought it. Upon unsealing, however, strangely there were bugs coming out of the pieces. i demand refund.

Dear Sujitra,

Cadbury India endeavors to maintain the highest quality standards, and we apologise for the inconvenience this may have caused you. To enable us to address your concern please write in to
consumer.service.[protected]@mdlz.com with your complain, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

Dear Mohan,

Cadbury India endeavors to maintain the highest quality standards, and we apologise for the inconvenience this may have caused you. To enable us to address your concern please write in to consumer.service.[protected]@mdlz.com with your complain, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

Dear Josh,

Cadbury India endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. In order to address your concern and enable us to take this forward, please write in to consumer.service.[protected]@mdlz.com with your complaint, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

Dear proaakash,

Cadbury India endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your complaint, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

Got a response. Will keep paying on future responses.

Sales person calling tomo for visit.

Hi Apurva Neha Bhatnagar,


We would like to examine the product. Please send in your contact details to consumer.service.[protected]@mdlz.com


Regards,

Cadbury Consumer Service Cell

white spots on cadbury dairy milk

i got this chocolate in cadbury celebration and it has some white bubble like spots, having code k40614 and pkd on. 06/14.i do not know if its fit for consumptions or not.

Dear P.A.Appanna,

Cadbury India endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your complaint, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

Dear Nitin,

We assure you that our officer will visit you at the earliest to resolve your grievance.

Consumer response cell
Cadbury India Ltd.

I have also purchased a box of Cadbury Dairy Milk. Many Chocolates inside them were in loose form and in some packs, chocolates does not seem to be there at all.

This way brand gonna be killed soon.

Will advise all to ensure they check the box contents before buying and not believe in Cadbury at all.

Dear Amit,

Cadbury India endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your complaint, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

The above reply is a standard reply which I got for my complaint as well. It's been more than a month and no contact from company rep and no response to follow up emails. Pathetic customer service department. Delay is understandable but no response or silence and ignorance is unacceptable.
I got a rotten box of dairy milk silk box. Complaint Ref # 1389303

gems — fungus in gems chocolate

dear sir i am sunil your regular customer, . iam sorry to say that i had a bad experience when i bought gems cholacte last week for my daughter aged 2years,
when i opened the packet it was full of funges i dnt know why it happens . pls be carefull

Cadbury — SMS from TA-Cadbury

Hi,
I want to stop SMS from SMS from TA-Cadbury. What is the way to stop it? My mobile service provider says that they cannot stop msgs from other sources. I never registered my number with cadbury.

Regards,
Daman

Good think

Dear PrachiSachin,

Cadbury India endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your complaint, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

Hii Cad bury Team,
I purchased a box of Cad bury Chocolates
Pieces: 72
Cost: Rs 360
To distribute to my team mates on the occasion of my birthday, but when one of my team mate open it they find the chocolates was degraded(having white pimple like formation on the chocolates).
Packed date:[protected]best before 12 months from packaging )
Code :K30927


Thanks and Regards,
Jyoti Singh
Phone no: [protected]

Please see the degraded photos

I also faced such issue. I bought Cadbury Temptation (Rs 90 pack) from my nearest general store on July 8th, 2018. It's packaging date is Dec. 2017 with best before 9 months. So it is not expired yet but when I unwrapped it to eat, I got shocked. I'm attaching the photos, I captured, to show you. I contacted the company 3 times about this via email and sent clicks of the product. It has been more than 20 days, but nothing yet. WTF!

Dear Imran,

Cadbury India endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your complaint, purchase and contact details.

Regards,
Cadbury Consumer Service Cell

Dear Consumer Service i have mailed you all details 1 week before. But i didn't get any response. Not even a single acknowledgement. Please tell me where the things are going wrong

i found mosquitoes in my chocolate

i found mosquitoes in my chocolate that which i have bought cadbury dairymilk my phone num [protected] email : [protected]@gmail.com

Gems doesn't contain Justice League Toys

Hi, I bought 2 Gems Balls in the greed of Justice League toys, but instead of that I got their logos. It is not fair they are doing wrong telemarketing. I need their direct number or mail id so I can complain about same.

duplicate pack

Please find that no toy is found inside the pack of Cadbury Gems Surprise pack.