Mondelez India Foods / Cadbury India Complaints & Reviews

I have purchased a 5 star Nutty chocolate on 13/10/2022, Thursday from Le Cucina Supermarket near my place. I unwrapped the chocolate
around 9.30 p.m on the same day. I was thrown into a state of extreme shock as i found a live worm in the chocolate. The chocolate has not
yet reached its expiry date. I was very disappointed with a reputed brand providing chocolate of this quality. I was about to offer the
chocolate to a 8 year old kid. I could not imagine the situation if i have given it to him without noticing this. This incident has really
induced a fear in consuming any packed products. I will be attaching the evidence pics and videos below. I have also preserved the evidence for future requirements. I am viewing this as a serious issue. So, do solicit a reply and address this complaint immediately. Else, i will be making this a serious issue.

Product Details:
Product Name: 5 star Nutty
Purchase Date: 13/10/2022
Product Packing date: 18/06/2022
Product Expiry date: 17/03/2023

Consumer Details:
Name: Aadithya U
Address: No: 245/A, Natesan Nagar, 3rd Main Road, Virugambakkam, Chennai-600092
Mobile: +91 [protected]
Mail: [protected]@gmail.com

I got a dairy milk chocolate which having bad taste and having fungus on it before expiry.

Smell coming from chocolate, I was giving it to my 2 year kid. As I opened the pack the butter paper was filled with oil and was smelling bad. Chocolate inside was also not good. This is not at all expected from a brand like Cadbury.

Pictures attached below with batch number and DOM and DOE

Dear Sir / madam Madam

I have opened a café shop a week ago, willing to sell Cadburry chocolates. We are trying to reach your distributor over phone he answered one time and promised me to deliver materials to Sira city which is located 17 km away He didn’t show any interest to visit us. He is not answering my calls
Please help me

Sira
Tumakuru district
Karnataka

I have received pack of Cadbury celebrations in which while opening single pack a bug was found inside even the quality of product also found not in very good condition.

Packing Code: F20629A
Packed on: 29/06/2022
Expiry Date: 30/04/2023

Mondelez India should accept this big mistake along with proper apology letter and compensation for the incident.

I bought dairy milk silk chocolate two days ago and opened it today. It was smellimg foul than i broke two pieces and ate one. It tasted like old used oil or ghee and inside white wrapper was also in bad condition like it was dipped in foul oil or ghee. Though expiry date is in july 2023.

I bought dairymilk silk oreo and it looked completely okay form outside but when I unwraped it the paper on inner pack was oily and when I smelled it smelt greasy/ oily, even the expiry date is after few month.
And thus happened with me for 2 time with dairymilk silk oreo.
Hope this matter will be considered.

I boughg a five star chocolate from a shop near to my house, and i have noticed that the product is full of fungus on it. Its very disappointing. How can you play with our life.

I live in Viman Nagar, Pune and purchase only Bournville Chocs == 50% Dark, Cranberry, Fruit & Nut.
Since past two months, availibility is virtually NIL. Even though I go to each Kirana shop, Medical store and even Dorabjee.

I want to know the reason

I am Pravin Pisal, received a gift chocolate from one of my friend in Mumbai, she purchased it from Global Chemist, Shantivan Borivali east.

My Son, consumed the half of the Chocolate and found whitish threads similar to Cob web and found live worms in the chocolate. Code mentioned on the pack is I20418C3 with Packed date 18/04/22 and best i[censored]sed by date is 13/01/23.

I rushed my son to my family doctor for further advise but very very much disappointed with such a bad quality of product sold in Indian market by such a big multinational like Mondelez.

I have kept the same pack and half chocolate with me, please contact me urgently on [protected] or send your person on below address:

Pravin Pisal
8, Bimal Apt, Natwar Nagar, Hindu Friends Society road,
Jogeshwari, East, Mumbai 400060.

A disappointed Consumer,
Pravin Pisal

I bought dairy milk pack of 40 rs, which has the expiry date of May 2023 on it, on opening the packet, the product is in the dried up powered form which makes it fault and bad

Dear team,
One of batch while consumption felt off texture, flavour and smell even.
It's a bit Rancid odour,
And little bitter off taste, with patche texture on chocolate blocks
Product code K 20307
Pkd 07/03/22, use by 06/03/22
Location available, Gaya-Bihar

I have bought the hot chocolate powder recently when i opened it i saw worms in it . The product is packed in february 2022 and is to be used before Jan 2023.

The white wrapper was completely drenched with oil and the taste of the chocolate was horrible. This happened with many dairy milk silk chocolates

Dear sir we are authorized cadbury distributor from humnabad bidar district karnataka we are not getting the chocolates from ur side...from last 6 months...ur depo is in hydrabad they are selling the chocolates there only. Then what is the use of distributor...I want to resolve the issue

Regards
Sri sangameshwar agencies
Humnabad

Respected Cadbury India
On 12th of September 2022 I bought a packet of celebration and where I was given a dairy milk. When I opened it up i was upset to see the white layers on it and the condition was not at all good. It is totally unsatisfying that being one of the best companies of the world few products of yours are getting damaged due to packaging or some other kind of issues. We are not so rich to buy Cadbury all the time. Kindly do the needful. I am attaching the photos too below. It would be great if you kindly help me out in this situation. I have high expectations from Cadbury India.

I bought a Cadbury dairy milk silk and it's printed expiry date is February, 2023. Today (12th September, 2022) when I teared the plastic wrap, a foul smell came out. Then I saw the chocolate and it was covered with fungus.
I believe this happened because of negligence during packaging. This is unacceptable, I didn't expect this kind of negligence from Cadbury India.

Chocolate that i have bought today from (saket store budaun up india ) is smelling very bad and oily and rotten but it is not expired according to its date...it taste really bad and can not be eaten...

Hi team,

I bought a box of 6.6 gram chocolates and i opened it, it had small white spots all over it, it was infected. Cadbury is such a big firm and i never expected this kind of products from them. I want proper explanation on this.

Package details are below:
A20214 C 2 PKD: FEB2022 02:28.

Thanks and regards,
Praveen N.

This is my 3 time to find fungi on dairy milk silk chocolate. First I thought it is the white layer that they have mentioned on the package and had few pieces but later I found it is actual fungus on it. It is extremely disappointing to get a molded product. It's expire is "next year".
It is not my first time though, during Rakshabandhan I bought a cadbury celebration box, every single chocolate in it was molded and was consumed by my 12 year old brother. Later in the month, I was gifted 2 more silk chocolates and both had fungus on it.
It was shameful that such a big company put out such products in market. Hoping for a follow-up and compensation for the inconveniences caused or expect complaint in legal forums.