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Last updated Nov 26, 2023
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R
R Purna Shree
Aug 12, 2022
Aug 17, 2022
This thread was updated on Aug 17, 2022
Resolved
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Address:Bangalore sultanpalya manorayanpalya near Smart

I have purchased a dairy milk and the taste was worst my money got wasted
+1 photos
Sep 18, 2022
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Aug 12, 2022
Updated by R Purna Shree The taste is very bad i got disappointed with Cadbury dairy milk
Verified Support
Aug 17, 2022
Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    Hardik Chandarana
    Aug 11, 2022
    Aug 16, 2022
    This thread was updated on Aug 16, 2022
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    Address:Rajkot

    Dear Sir,
    Jai Bharat Saath to know that the bill of our shop is made by your dealer in the name of some other party, why is this? And the order is taken once in a week, while there is a shop next to me, it comes twice in a week whose order is less than mine, there it is twice in a week and we have one time there, why such discrimination? Why is your dealer discriminating in this way? Please reply me and get my query resolved quickly

    Best regards,
    Krishna General store,
    Hardik Chandaranana [protected]
    Sep 21, 2022
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Aug 11, 2022
    Updated by Hardik Chandarana     Dear Sir,
    Jai Bharat Saath to know that the bill of our shop is made by your dealer in the name of some other party, why is this? And the order is taken once in a week, while there is a shop next to me, it comes twice in a week whose order is less than mine, there it is twice in a week and we have one time there, why such discrimination? Why is your dealer discriminating in this way? Please reply me and get my query resolved quickly

    Best regards,
    Krishna General store,
    Hardik Chandaranana [protected]
    Verified Support
    Aug 16, 2022
    Mondelez India Foods / Cadbury India Customer Care's response     We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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      Yanshika
      Aug 11, 2022
      Aug 12, 2022
      This thread was updated on Aug 12, 2022
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      The chocolate was having fungi and small bacterias around the opening. It's having small germs in the inner spaces of whole chocolate. Please keep your eye on these kind of pieces.
      Thank you.
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      View replies
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        Shilpakayastha
        from Ahmedabad, Gujarat
        Aug 11, 2022
        Aug 12, 2022
        This thread was updated on Aug 12, 2022
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        I was really really disappointed by dairy milk silk oreo (red velvet)
        I was very excited to eat that but when I opened it give me very bad smell so i checked manufacture date and it was right.
        And start to eat found taste is also bad, after having a piece I felt like vomitting
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        View replies
        Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. Trust we have clarified and do hope you enjoy the other products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
        Reply
        Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. Trust we have clarified and do hope you enjoy the other products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
        Reply
        Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. Trust we have clarified and do hope you enjoy the other products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
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          amitgogia
          Aug 11, 2022
          Aug 12, 2022
          This thread was updated on Aug 12, 2022
          Resolved
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          Product taste/quality

          Dear Cadbury Team,

          Greetings...

          This is with reference to attached image and quality/taste issue with the chocolate 5star, It is very disappointing to know that during the festival season when you do the most advertisement of your products showing brother sister bond emotions and then selling bad tastes and quality products in a bulk designer boxes to attaract them as gifts for your loved ones, You are packing...
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          fatema mukadam
          Aug 11, 2022
          Aug 12, 2022
          This thread was updated on Aug 12, 2022
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          Dear Sir/Madam
          I am writing a complaint against Cadbury dairy milk silk .last week I purchased a dairy milk Silk the quality of Cadbury is not good. That is not the quality of Cadbury that one would expect. The nuts were smelling very bad and the full wrapper was in oil.
          As we are having small kids at home it's very dangerous to give them such chocolate.
          Would not like to purchase the product ahead.
          I hope that you will revert me back soon.

          Thanking you
          Yours faithfully
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          View replies
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            M
            Mahatheer Mohamed
            Aug 10, 2022
            Aug 12, 2022
            This thread was updated on Aug 12, 2022
            Resolved
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            Regarding Mondelez

            Sir / Madam,

            This is Mahatheer Mohamed from Masha Enterprises. Doing as a sub stockist for the past 13 years.

            Last month i have raised a complaint regarding shortage of stock billing for my point. After complained now receiving enough stock from the super stockist.

            After raised a complaint to the company from that day onwards they are billing more stock (Mondelez Company Staff here) without...
            +2 photos
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            Rohith S Bobby
            Aug 10, 2022
            Aug 14, 2022
            This thread was updated on Aug 14, 2022
            Resolved
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            I i have ordered a product form the site and it was not confirmed for the first time. but the money got deducted from my account. Then i got a email from the website form cadbury gifting that the deducted amount will be refunded within 6-8 business days. I ordered it on 1st of August and i haven't got the refund yet. Please do the needful as soon as possible.
            +1 photos
            Sep 15, 2022
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Aug 14, 2022
            Mondelez India Foods / Cadbury India Customer Care's response             Thank you for your enquiry. We sincerely apologize for the issue you faced. There was an error in completing the payment transaction and hence the order got cancelled in our system. We have initiated a refund for your order[protected] refund initiated on 13th August, 2022. The amount of Rs 950/- shall be credited to your account within 6-8 business days. We request you to kindly visit our website https://www.cadburygifting.in to place a fresh order. If you have any further queries, please contact us. Looking forward to receiving your valued orders.
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              A
              ambikakarmakar
              from Jammu, Jammu and Kashmir
              Aug 8, 2022
              Aug 10, 2022
              This thread was updated on Aug 10, 2022
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Address:Ward no 6 Ravi electronics, dogra law college bari brahmana, j&k . Pin - 181133

              Very unsatisfactory to the quality of dairy milk silk.
              This pack i bought for rs -70.
              It has a foul smell all fat content r outside I haven't yet opened the second layer ...
              It may cause to serious health damage may lead to death.
              Kindly take this as an serious issue or else I have to take action.
              +6 photos
              Sep 15, 2022
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Aug 10, 2022
              Mondelez India Foods / Cadbury India Customer Care's response               Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                9
                9326916055
                from Palghar, Maharashtra
                Aug 8, 2022
                Aug 9, 2022
                This thread was updated on Aug 9, 2022
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                Hello Sir/Madam. I am having a chemist store at nallasopara east, palghar district, maharashtra by name Sai Shraddha Medical. Since 2 months i am looking for Cadbury freezer which should be provided by company to display the items of cadbury. But the agent who used to take order, hez not taking any interest on above and without freezer how could i let them know that m also having the product of cadbury. So please help for above. Thank you.
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                View replies
                We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                  Priyanshu Shankar Gupta
                  Aug 8, 2022
                  Aug 8, 2022
                  This thread was updated on Aug 8, 2022
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                  Address:Kargi road kota

                  When I will get it please send me a date in email
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  View replies
                  Please write to us at [protected]@mdlzindia.com providing us with the full name, address and telephone number of your organisation to enable us to forward this to the concerned branch for their consideration . Thank you.
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                    R
                    rekham solkar
                    Aug 3, 2022
                    Aug 5, 2022
                    This thread was updated on Aug 5, 2022
                    Resolved
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                    Dear Sir/Madam,

                    I R.Solkar from Hyderabad purchased diarymilk near by store and M NARASHIMA REDDY KIRANA STORE ON 03.08.2022 AT 10:05 pm for my daughter who is 3 years old. She ate one and i opened another choclate and ate half of it and later found it was damaged and found fungus on it.
                    +2 photos
                    Sep 8, 2022
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 05, 2022
                    Mondelez India Foods / Cadbury India Customer Care's response                     Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      Darshan dhanani
                      from Ahmedabad, Gujarat
                      Aug 3, 2022
                      Aug 5, 2022
                      This thread was updated on Aug 5, 2022
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                      I bought Cadbury dairy milk roasted almond chocolate for my boy today, but there was fungus in it ……
                      Who is responsible if my son eats it and something happens to him????
                      Please give me a proper answer, who is responsible for this our health is being tampered ….
                      I will go to customer protection if necessary and ask for an answer to this and if he can’t answer, I will go to court, but I will keep asking for an answer
                      Sep 21, 2022
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Aug 03, 2022
                      Updated by Darshan dhanani                       I bought Cadbury dairy milk roasted almond chocolate for my boy today, but there was fungus in it ……
                      Who is responsible if my son eats it and something happens to him????
                      Please give me a proper answer, who is responsible for this our health is being tampered ….
                      I will go to customer protection if necessary and ask for an answer to this and if he can’t answer, I will go to court, but I will keep asking for an answer
                      Verified Support
                      Aug 05, 2022
                      Mondelez India Foods / Cadbury India Customer Care's response                       Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        Parasmalparmar449
                        Aug 3, 2022
                        Nov 20, 2023
                        This thread was updated on Nov 20, 2023
                        Resolved
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                        Problem of Cadbury fridge damaged

                        Address:At.post indapur dist-raigad

                        As our shop is a seller of Cadbury chocolate for last 20 to 21 years. Your company had provided us company small chocolate refrigerator. That chococlate refrigerator is not working properly from last 6 year .we had called your customer call executive they have sent us a customer care technician and mechanic visit in my shop 2 time but they said this refrigerator not be repair and fridge replace I was call again call customer care I said all...
                        +1 photos
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                        Vickydada7878
                        from Hyderabad, Telangana
                        Aug 1, 2022
                        Aug 2, 2022
                        This thread was updated on Aug 2, 2022
                        Resolved
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                        Address:Near golden temple manikonda, hyderabad

                        I purchased 8 daily milk chocolates of silk which was 350rs each for raki festival but i open yesterday to eat and seend the chocolates was spoiled pls help
                        +1 photos
                        Sep 12, 2022
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 02, 2022
                        Mondelez India Foods / Cadbury India Customer Care's response                         Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          Tanish121
                          from Multai, Madhya Pradesh
                          Jul 30, 2022
                          Aug 1, 2022
                          This thread was updated on Aug 1, 2022
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                          I bought cadbury dairy milk and I found fungus in that . It is not expired yet
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          View replies
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            Sidhi jalan
                            from Ranchi, Jharkhand
                            Jul 30, 2022
                            Aug 1, 2022
                            This thread was updated on Aug 1, 2022
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                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            I bought a daity milk silk. Though the product expiry date is January, 2023, on opening the wrapper I found that the inside wrapper was full greasy and a very bad pungant smell was coming from the product. The quality of the product seemed liked it was an expired product or the quality had been compromised. The smell was so bad that could not be tolerated even for few seconds. God knows what would have happened if someone would have consumed it. What is the quality check that Cadbury India is doing, and how can they play with consumers health.
                            +4 photos
                            Sep 1, 2022
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 01, 2022
                            Mondelez India Foods / Cadbury India Customer Care's response                             Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              Yugesh Aadwanshi
                              Jul 29, 2022
                              Aug 1, 2022
                              This thread was updated on Aug 1, 2022
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              Address:Mondelez India Foods Private Limited Unit no. 2001, 20th Floor, Tower -3 ( Wing C ),One International Centre, Parel, Mumbai - 400013.

                              Dear sir/mam
                              Yesterday my sister brought me a cadbury dairy milk chocolate. When I touched that packet, I came to know that 1/8 part of dairy milk chocolate is missing in it.I still have that chocolate, I have not torn it. I am angry with cadbury for this. I hope from cadbury that this mistake will not happen again. I think cadbury care about its customers.. Thank you
                              Sep 1, 2022
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Jul 29, 2022
                              Updated by Yugesh Aadwanshi                               This is image of outside of packate

                              Verified Support
                              Aug 01, 2022
                              Mondelez India Foods / Cadbury India Customer Care's response                               Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                Abhi2329
                                from Hyderabad, Telangana
                                Jul 27, 2022
                                Jul 30, 2022
                                This thread was updated on Jul 30, 2022
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Address:Balaji nagar, yapral Secunderabad, Hyderabad, Telangana India

                                I have bought a choclate which was in refrigerator, newly manufactured, and package was also intact but found a fungal colony inside the wrapped chocolate.

                                Let me know that how can you justify this.
                                BTW i am a microbiologist by profession works for a reputed vaccine manufacturing organization.

                                I need legit answers.
                                +3 photos
                                Aug 30, 2022
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 27, 2022
                                Mondelez India Foods / Cadbury India Customer Care's response                                 Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                It happened with me too. The product odour is so bad, the inside wrapper is full greasy, even though the product has not expired.

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                                  Sipu biswajeet
                                  Jul 26, 2022
                                  Jul 27, 2022
                                  This thread was updated on Jul 27, 2022
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                                  Address:Saraswati veraity store, 4A,wood street ,Kolkata16

                                  I have a fridger given by Cadbury company..Now we have facing some technical issue in the fridge .So, I request to look out my problem and try to resolve it

                                  Thank you
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                  We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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