Mondelez India Foods / Cadbury India Complaints & Reviews

I had purchased a pack of cadbury celebrations rich dryfruit collection which is one of the best range offered by cadburys
Now when we pay a good price for the product u expect a good service as well
which is not the case
the quality shown and the quality actually recived are totally differient
the quality is really bad and i also made a complaint to the cadbury's site and recived a call from them regarding the same but after that they havent taken any kind of action and its almost 20-22 days
later i also sent them a reminder mail for the same but again no use
I have a copy of the sent mails as well
I have attached the images of the product shown and the product actually recived
U could have a glimpse of that as well
I hope there would a proper action against them and my complaint would get a proper attention which it deserves
hope for a positive reply soon
Regards,
Rahul Jaisinghani

When ever i buy or is given a box of cadbury favourites i always notice how the turkish delights always out way the other chocolates.. This is very annoying as i am not a fan nor alot of people i ask a fan of the turkish delights.. therefore by the time ive eaten the other chocolates there always seems to be at least 10 turkish delights left over.. 10 seems to be a big number when it doesn't seem ive eaten or seen big amounts of flakes or cherry ripes which is also annoying as they are my favourites.. I just wish you would put more of the other chocolates and less turkish delights..

On October 5, 2009, I had purchased a company sealed box of Dairymilk Chocolates from a general stores located at J.S.S. Road, Chirabazar, Mumbai – 400 002, having following particulars on the box:

Net Weight 630 Gms (60 X 10.5 Gms) [Code H90821 pkd 08/09 at 8:33:17]

To my surprise, when I opened the box after reaching at home, I found exactly 59 pieces of chocolates instead of 60 pieces of Dairymilk chocolates.

Please look into the matter.

I had bought a Cadbury Celebrations box for M.R.P. Rs.125 in which i found a Cadbury Gems pack of 28.4g which had a slightly opened seal, and when i opened it i found rotten marks on that opened part. I also checked the Gems inside it which has a broken Gem, many of them have lost there circular shape and have been damaged, also has black spots and insect holes. Also the packaging date on the box is 09/09 and the date on the Gems box is 07/09.

Sir,
I pardeep Singh my PAN no. is CIXPS3141M from Gwalior. I got PAN card in which their is mistake in name.So i got applied for the correction the name two month ago but till now i dont recieved my PAN card.

Regards
Pardeep Singh
PAN No.- CIXPS3141M

bought in Bangalore on 3 September as gift to my brother, when opened the co lour of the chocolate has changed, taste has changed. its expiry date is on november 23.11.2009. it has been imported from malaysia..

the cost of the chocolates is 135

I am totally dissatisfied with your product today. It was totaly out of its original shape and rotten when I purchace Cadbury Fruit & Nut Dairy Milk (worth Rs 55) from
BALAJI GENERAL STORE,
SECTOR 23,
HUDA MARKET, GURGAON.
I purchased this product by getting inspired from your dvertisement
"AAJ PAHALI TAARIKH HAI".
I got it for my 2 years old daughter. When I went back to the shop keeper, he told me that it's bad in shape because company transport it like this in summer.
He added that Cadbury sales person will come on Thursday and ask me to come back on Friday.
Meaning of your campaign "AAJ PAHALI TARIKH HAI" has totaly gone out of mind now. I can never think about Cadbury on the day I got my salary.
I hope you people will definitely check with BALAJI GENERAL STORE, I also gave my mobile number to him for feedback.

Hello,

I bought a Cadbury's Celebration pack around a week back, one of the content of the pack Cadburdy Crackle chocolate bar, weighs less than the printed amount. What should be done in this case.

Thanks & regards,
Arpana Mutt

Dear Sir,

We purchased one cadbury choclate on our way back from Trichy, tamil Nadu. However on opening it, we were shocked to note that it was full of fungus growth and was fully spoilt.

DETAILS OF DEFECTIVE CADBURY PRODUCT PURCHASED

Name of purchaser S.A.Ramakrishnan
Profession of purchaser Chartered Accountant
Address of Purchaser No-1, Second Cross, Maravaneri, Salem-636007
Tamil Nadu

Name of defective product Cadbury Dairy Milk
Net Weight 95 Grams
Cost of purchase Rs.50.00
Code of product T90308
Month of packing 03/09 C
Bar Code [protected]

Please do the needful

Hello

I recently bought a Dairy Milk bar from Sainsbury's, New Romney, Kent, England. Upon taking a bite, i felt my tooth scrape against a piece of plastic. I tried to snap the bar in half, but it wouldn't snap. I then tried to snap it into quarters, and i snapped two quarters off, but there was still half left and it wouldn't snap.I poked in a knife and it hit some plastic in the middle. I went back tomy local shop and told them, but they said i have to make a direct complaint to the company. (you) I am not happy and would like to recieve my money back. It was a big bar, i think it was the 250g one. Please refund my money (£2.56 i paid for it), but be advised, i may be contacting the food standards agency about this, as i was advised to do so by a friend. I would welcome any money off vouchers etc.

My postal address is:

Evan Prevett
4 The Gardens
Ivychurch
Romney Marsh
Kent
TN29 0AN

Thankyou very much.

Dear Sir/Mam.

I bought a Cadbury Dairymilk chocolate on 22nd of this month. Where the manfacturing date on that chocolate is Dec-2008 which will expire after 12 months from the date of manfacture. As soon as i open to eat, it is giving different smell and got completely dried and whitish layer formed on the chocolate. I lost my complete interet in eating that chocolate and went to store to return the chocolate.
But store manager denied to give my money back and told that he cannot get any thing from company if he gives that, and he insisted me to take it or leave it. Where he was not helpful, Later I was trying to reach the agent who supplied it but no responce. This is to request you to help me out to find out the right person to approach in Madhura Nagar area Hyderabad. So that i can show the product to concerned and can explain it what happend later.

Regards
Sriharinadha Alluri
[protected]

I have been buying cadbury dairy milk since my childhood and it is my favourite chocolate. But for the past few months, the quality of chocolate is very poor.The taste is also not very good.This is not the same old cadbury dairy milk it used to be.

In the 3rd week of June I purchased a container of Lil Champs Bournvita packet of 500gm for my two little daughters aged 5 and 3. The same was purchased from our local medical shop next to our residence.

When the product is mixed and after through stirring in the hot milk or water and after the consuming of the same, there are some black thick residuals that are left behind. On closely checking this residual by smell and taste it resembled to some sort of Mud or a black tar. This repetedly seen after consuming of the milk.

I lodged the complaint on 04.07.09 by email to their service department and after many follow ups and phone calls and even writing a letter that the official's from Cadbury responded. They plainly rejected my claim stating it to be sedimentation of some product that is left behind. On verifying this to my family members and others they too confirmed and were surprised to see this residuals left behind.

Cadbury officials were very casual and careless in verifying my claim. Hence I need to lodge this complaint in your forum so as to make aware to the general public in total and especially the product of Cadbury.

I am sure that this is investigated and brought to light to all masses.

regards
Rajath Antony
[protected] (mobile)

My pf money deducted into two parts by the company saying they have their own trust where they keep some amount. Now I have already withdrawn the balance amount except the trust one. Pls. advise how to withdraw the pf amount deposited in trust.
Thanks
Chirag

i bought my son+daughter a tube of cadbury mini eggs, the both sat outside opened the pack and the bottom of tube fell out and they lost their sweets, and were very upset, im upset as its not like mini eggs are cheap they are expensive for the ammout you get, so that was a waste of my money, and i had two upset children,
miss peters

bournvita has launched a website bournvitaacademy.com and saya u can earn freebies by accumulating points. i have accumulated around 20k points and tried to redeem them for gifts. till date i have got nothing inspite of logging several complains . i was given a number to contact mr gourav who everytime ensures me that it has been despatched. 2months have crossed i have got nothing. ifeel they are fooling people and harassing them . no body is bothered to contact me . i have made several complains on toll free each time i am assured that somebody from the department will contact me but 2 months have crossed no one has contacted

3.3.08

Dear Sir,

As the subject matter indicates, the 'drinking chocolate' of Cadbury brand has insolubles. I have sent my concerns to the Cadbury company so many times but got no reply from them. Hence this registration of complaint with you. Kindly do the needful.

I give below the copy of my concerns that I sent to Cadbury during the last month.


Regards.

Thanking you,

Yours truly,

T Parivallal.


26.2.08

22.2.08

18.2.08

Dear Sir,

Day's Greetings.

Do not be surprised to find 3 dates mentiaoned above. They are, in fact, the dates on which I tried to send my feedback to you but in vain. When tried to send from my e-mail address I got the feedback that your mailbox was full.

It is with great disappointment that I write this mail after trying 'Cadbury Drinking Chocolate' at home. We bought 500gm. container at Latta Supermarket, Velachery, Chennai-600042 on 6.2.08 at Rs. 110.00.

I had the fortune, rather misfortune of having to taste it today. But it was a total disappointment to put it mildly.

Firstly, it was like I was drinking tasteless Bournvita. If at all I wanted to drink Bournvita, I would have bought Bournvita, not 'Drinking Chocolate'. I expected it to taste like a cube of Cadbury's Milk Chocolate. When I chew a milk chocolate, the taste lingers in the mouth till the very last moment. But alas, it was not to be with 'Drinking Chocalate' as it tastes just like the cup of bournvita that's offerred at roadside shops.

Secondly, and more serious one, after drinking, I found some insolubles at the bottom of the tumbler. How come insolubles like chicory in a bit of chocolate. Whenever I tasted a milk chocolate, I had never experienced any hard particles of any sorts in my nearly 30 years of love relationship with milk chocalates.

If you have anything to say about the insolubles, I am sorry to add that the container resembles (look alike) a milk chocalate bar in colour and pictures. So, whenever I see the container, it is the bar with no insolubles that immediately comes to my mind.

What is really worrying me is what the insolubles do in a drinking chocolate and what kind of health harzards do they possess to me and my family. I expect an immediate and convincing reply from you in this regard. Otherwise I have to check it out by going to proper sources.

Finally, if at all I want to buy any new Cadbury product henceforth, I will think twice and look for a better alternative.

Regards.

Thanking you,

Yours truly,

T Parivallal

Sir/Madam,
on 6.2.2007 we purchased a Celebration pack of Rs.100 from retail store in Matunga(W),near Victoria Church and found that choclates in that were in powder form.
we checked the manufacturing date on each packs ,all of them were manufactured in October -November2007. we have distributed these packs of celebrations to three of our friends ,one of them is working in news channel..Tomorrow we are going to replacethe pack from the shopkeeper .If you require the sample to verify ,you may contact me on number-[protected].
Please take strict action against it as it will affect reputation and let us know the status of our compalint

Sir/Madam
This is to inform you that I had bought a pack of Cadbury’s gift pack. Unfortunately none of the chocolates was found suitable for consumption. This came as a sheer disappointment and shock that the house of Cadbury’s is not maintaining the standards that they so boldly advertise. The fact that the chocolates have started disintegrating, loosing their firmness calls for stringent quality control urgently. Hence I would like you to take a suitable action at the earliest.
In the view of the above I have kept the chocolates intact details of which are given below:
1) Type: Cadbury’s Rich Dry Fruit Collection

Flavour Quantity Code
Almond Treat 2 units T35T7TE
Raisin Apricot 2 units T35W7TE
Cashew Appeal 2 units T35H7TE


2) Date of packaging: 08/07
3) Expiry: 9 months from packaging

Yestardy my mother bought a large gift packet of Cadburys from a trusted supermarket for my 4yr old daughter and she might have already popped 2,3 in her mouth she spoke of a pathetic taste and smell.

on closer inspection i noted that all those 'gems' in the 'gems-cadburys-chocolate' were spoilt!! i was really upset about my daughter and as well as the case that we can get fungi infested or whatever it is spoilt with kind of chocolates to eat, although we pay them the demanded whether a small amount or large. money is money. this packet was around 100rs ..but is that the matter of concern here? no! absolutely no!...the matter of concern is... what would have happened if my daughter ate it all?
what if there are more like this out there maybe sitting naive on the shelves waiting for innocent children and generous parents who wants to give them a good time end up at the hospital for a weeks time treating hours and hours of vomiting, headaches and tummy cramps? all this distress just for rs 100.00??
the package clearly states that it was made in the month of sep, 07. and this is mid of dec, o7 & the expiry mentioned on the packet is best before 12 months from packing?
i wish i really got an answer for this...and since we got one...i'm pretty sure there might many like this out there...and i wonder..what will happen if atleast one child among many hundreds of thousands who eat cadburys gems in india...atleast would eat the whole infected packet...and then....innocently eating away something that he or she trusted since they could remember..i wonder what wud happen......
FYI I have sample lying with me and one thing i forget to mentioned about the packing the outer packing on chocolate which is golden in colour were mixed with chocolate.this is what cadbury company is.