Mondelez India Foods / Cadbury India Complaints & Reviews

I purchased 2 Cadbury Bournville Pack a month back. Along with the pack I received a Discount Voucher "Upto 50% Off on your cinema ticket". To avail the offer one is required to send an SMS with the voucher no to [protected]. The SMS to this number are chargeable. I sent two messages from my mobile with the voucher code to the above number (on 28 March 2011). No response/reply.

On 28 March 2011, I sent email to [protected]@bigcity.in, Consumer.Service.[protected]@ap.csplc.com but no reply to that as well.

On 30 March 2011, I again sent an email asking if this is a fake offer or real to [protected]@bigcity.in, Consumer.Service.[protected]@ap.csplc.com .... as expected no response.

I do not know how authentic BigCity Promotions are but I did not expect Cadbury to promote their products with fake offers.

we were gifted a pack of Cadbury rich dryfuit collections, when we opened it we were surprised to find live worms crawling inside. immediately we contacted Cadbury India, they sent their rep to inspect, who confirmed that the chocolates were infested and took with the pack. the quality control manger called and blame it on poor storage at retailers end. When cadbury is fully aware of the storage conditions, how can the stock it with them, this is gross negligence on part of such a large multinational, whom we trust blindly.
Jaago Grahak Jaago

my daughter had a cadburys selection pack for xmas and whilst eating a cadburys flake found a hair inside the chocolate. the hair is very fine so would not show up on a photograph

Dear cadbury i bought 3 tins of roses this ! one for my children . one for my mother and one for my mother in law, i also was sejnt a tin by a customer from work! MY question is why is ther no brazilian darkness in any of the tins when they are still advertised on the leaflet! these are my favourite chocolates in the tin! is it just a certain batch which has been missed? very disapointed not to have any of my favourites this christmas! thankyou

Mrs B Corbett
8 church ave
manchester
england
m65rb

From: gunjan maheshwari [mailto: [protected]@rediffmail.com ]
Sent: 04 October, 2010 9:54 PM
To: [protected]@cadburyindia.com
Cc: Maheshwari, Vishal (Vishal)
Subject: Worms inside CADBURY Chocolates



Hi,

We would like to get your attention to a very serious issue.

Recently we got Cadbury silk chocolates and enjoying eating it. When I removed the golden wrap further I noticed that we were not the only one enjoying the chocolate, worms inside it, already had their share, we felt sick and vomitish. (Few of the snaps taken at spot are attached here for reference)

Suddenly we felt like somebody had cheated us, and being vegetarian we really had a big shock.

We always had high standards about Cadbury chocolates and thought that company takes utmost care in making, packing and quality checking of the its product as firstly it is a food item and secondly majority of consumers are children.

We really had a shock when we saw and found that we just missed having worms along with chocolate.

It was to an extend disturbing, and yes we do admit that this incidence had taken away our willingness to buy chocolates (especially Cadbury silk or any other Cadbury product for that matter), may be for you we are just one consumer/family, and it will really not affect your sales if we stop buying Cadbury chocolates.

But here we are writing this mail, because we concern about the quality of the product coming out of a prestigious company and the chocolates we have enjoyed since we were kids.

Is this a quality compromise because the business growing very fast?

Should we asked our family/friends/neighbors/colleagues stop buying Cadbury Chocolates as quality is being compromised and they and their kids can have such worst experiences in their hands?

Thanks & Regards
Gunjan & Vishal
+91 [protected]
Bangalore

I would like to inform that I purchased Dairy Milk chocolates which mfg date 08/10 with code T00809 giving foul taste and having white patches on it and not suitable for human consumption. Please take necessary action in this regard within 2 days, failing which I may complaint to concern Govt Authorities.

Regards,

Ajay K Sharma
[protected]@yahoo.co.in
Mob No. [protected]

This is a complaint about the misleading advertisement for Dairy Milk Silk.
The ad makes us to believe that there is liquid chocolate (or caramel) inside the chocolate. But, when one actually pays a premium and buys 'Silk' and takes a bite expecting liquid chocolate to be inside (like illustrated in the ad); one is taken by surprise! The misleading ad makes us consumers pay for something that doesn't exist!
This is not expected of Cadbury's. I am extremely disappointed and am going to advise all my close ones not to be duped by Cadbury's - a brand that I trusted till now.

Hi,

I am a big fan of cadbury's products but dissapointed to the core. Mainly because of the reduction is quantity of gems for the same price. Also, Perk was one of my favorites that too has been spoiled the taste is no more the same when it came into the market long back. the choclate layer from perk has been reduced it tastes more like a wafer. please get back the original taste with thick choclate layes outside also in between the wafer layers.

I hope you will look into these seriously and make the improvements as I am a big fan of cadbury's but for all these reasong dissapointed a lot

I have found one small metal piece in Cadbury Silk on 5th Sept , Purchased from one of the super market in chennai. I have sent a mail immediately on the same Sunday night to the company regarding the nature of complain. But amazingly no verbal communication had been encouraged from the company end even till today the 8th Sept. When I have called up at the company consumer care cell, they were very reluctant to respond. I think they have started killing the time now.
Now it is becoming very difficult for me to keep the material in good shape & condition, since it is having a natural tendency to melt under the ambient weather of Chennai. Although it is in freeze but power off is a issue. I am only willing to share and discuss the probable occurrences which might have cause FBC like metal. But company is not seems to be much interested. Kindly suggest what are the options from my end if company keep on showing reluctant approach to the issue.

Product details given below.

Code: I00609A.
Pkd: 06/10.

I wanted so badly to complaint someone for Cadbury. They have recently launched one product for Rakhi as Celebration rich dry fruit selections. It is such a misleading product.
I am highly disappointed only because of cadbury I felt embarrased in front of my guests.
I got box for cadbury dry fruit selection for Rakhi for which they are also advertising these days. Keeping that in mind I was very keen to get that box and to gift it to one of my guest but when I opened that box I cant even tell u how embarased and disappointed I felt that cadbury let me down in front of everyone. It was nothing just 2 small packets not enuogh to fill even quarter of a box. for that cost i could have easily got something far better than that. I don't think so now any 1 o[censored]s will buy any cadbury chocolate after this experience. I don't know what to say more but they should not mis guide their customers with thier misleading advertisements.

Dear Sir/madam

The cadbury dairy milk Choclate which i brought on 29.07.2010 contains worms in it.The choclate was brought by me from "More" supermarket which is in Hullimavu ,bannnerghatta road.Kindly let me now anything can be done about it as this is becoming very unhygenic product.

Sachin.s.n

this is to bring to your kind notice that i the consumer has been made a fool.
today i bought a cadbury dairy milk shots chocolate. the pack is supposed to have two pieces of the chocolate. but I've noticed that there is only one piece of the chocolate in the sealed pack.
the pack is still in my possession.
please necessary actions against this.

thank you
best regards,
shishir awasthi
ph : [protected]

Dear Sir/Madam
greetings to you
i happened to visit a pharmacy wherin i purchased a cadburys choclate premium brand, with the desire to consume after lunch i placed the same in the refrigarator. after lunch when i opened i found that the choclate was not the one worth consumption. my mobile no is [protected] previously i recorded this issue on the cadburys site no response the shop keeper also is not wiling to listen to my complaint. why so? with a brand ambassodor who carries world wide acclaim a product unworthy of its standards being marketted it is a real shame. certainly there must be some one who can mention this to the brand ammbassador himself for prmoting such a brand, or may be the money factor is so important that they may care less. comming home from dubai on my holidays i have brought choclates from nestle van houten but have never had to grieve, in case my complaint goes unheard in 3 working days i certainly shall post this sorry picture in face book for those many to know who with care and affection buy this product for their loved ones.
regards
abdul majid
446/2 parijhatham street
gomathipuram 6th cross
madurai-625020

I purchased a Rs.10 5-star on 25/6/10. I found a hair inside the bar . The code for it is K0051 and date of manufacture is 05/10. I hold the bar as evidence and want to take legal action against the company.

I recently bought a slab of cadbury dairy milk chocolate
and found little cement stones in it when i started chewing.
It is very unhigenic and disgusting.
Im not even sure I want to ask how they got there.
I AM VERY ANGRY ABOUT THIS!
Asspecially because you call cadbury South Africa's best love chocolate and a great chocolate. States so right on your product wrapper but is not fully true seeing as all the unwanted elements found in your product. Should cadbury lover's be concearned with your companies factory's higene situations?

barcode number :[protected]
best before date : 03 Feb 2011 12;04 HSM3.

please contact me on ; [protected]@hotmail.com
Miss R.J.Fielding

worms found on opening Cadbury Bournville code no T91128, PKD ON 11/9 B due to faulty packaging. the outer bournville pack is intact. but the inner wrapping had a hole due to which the chocolate got infected. If i hadn't noticed and given it to a kid, it would have been very dangerous. The feeback mechanism in the site is not working. Nor are the toll free numbers for consumer complaints.

hello,
i Nikhil Bansal s/o sh.Ajay kumar Bansal purchased a cadbury gems worth Rs:-15 on 31st may 2010 weighing according to company scale 28.4 gms and in actual which i got a sealed packed (is just 8 gms) for this i send an E-mail on 1st june 2010 to cadbury india...but till today i don't get any repply..not only the E-mail but i had make a telephonic complaint also on 2nd june 2010...till dis time i don't get any kind of repply..

my e-mail id is [protected]@gmail.com

dear sir, its alarming that in and around the bangalore busstand and railway station, the shops are collecting excessive rate than the m.r.p printed in the product. The answer for that is the owners are asking to collect so from the consumers to supplement for the cost of the shop. Is it fair?
i would like to put two instance the price of the sohan papadi printed is 35/- where as the shop is collecting 45/- from the consumers.
The second instance is during the purchase of five star chocalate the printed rate is 20/- where as the price levied is Rs 25/- they are not ready to give the bill.
if the needy consumers is not protected then i am sorry that the poor n needul will be highly exploited. I would request the authorities to conduct the raid and find out for yourself what' sis going on?

I too felt the same problem when I started using the Little Champs product a few days back . This is something very serious and should be taken care by the company immediately. My son has also developed small rashes/skin allergy on the legs.On consulting the doctor, she asked me if i have added anything new to his diet then I should stop the same at that point of time I did not realise but on putting some thought to it i realizedthat i had added little champs in my son's milk .

All the inventory of the Company should be disposed .

Pallavi - Noida
[protected]

I opened the cadbury 5-Star for Rs- 5.00, I looked as if some insect had already eaten a part of it internally, and was no more edible, I would like to lodge a complaint for the same,

cadbury opening time : 5:45, Date: 4th- March-2010

Packed date : 12( December )- 2009 code : K91205

They write it as it is edible in the period of 12 months from the date of manufacture

Kindly reply me on this mail so as i can be sure that the things will work out soon.

Thanks
Vishal.