Mondelez India Foods / Cadbury India Complaints & Reviews

I bought a Cadbury Dairy Milk Fruit and Nut on 20th June 2012 from Rajiv Chowk Metro Station, Delhi, India and I was not satisfied with the product so I immediately called up on Cadbury India customer care number but the call was received only after 15-20 minutes. I made a complaint regarding the product and the reference I got is #593507

I haven't got any call or any kind of help from Cadbury India till now. Its been full 5 Days!!

Is this how Cadbury India works and is this what attitude it has for its customers?

SAD!

I want a reply to my query ASAP else I am approcahing the Consumer Court!

Thank you
Angadpal Singh

I purchased a packet of freddo frogs for the kids lunches and when i pulled them out to put in their lunch boxes there was packets still sealed without any frogs in them...very disappointing as i always buy cadburys and i have had a few complaints but this is the first time i have actually put in a complaint! ;(

To Quality Control Team,

We are a regular consumer of Cadbury. Today we have brought a two packets of "cadbury celebrations". Once we opened the pieces, it was observed that it contains a worm in it and were not fit for consumption. I am attaching herewith the pictures with batch details in order to take corrective actions.

Looking forward for your action to prevent any kind of food poisoning on the eve of Holi.

Best Regards,
Jayesh Lapasia
[protected]@yahoo.co.in

I purchased a Cadbury Moist Coconut (50 g) 3 Luscious Bars, at a convenience store by our house on 02/20/2012. When we opened it, there were only 2 bars. We were very disappointed at the failure of your systems to observe this weight discrepancy during packaging. I do hope you have a 6 sigma program to determine cause and more importantly to reimburse the customer for the loss.


Yours,
Heather Graves
[protected]@gmail.com

Dear sir,
My self annu i am the gold wholesale of twon roorkee. i am faceing the stock problem in my town .i have porsonally discuse this problem to yur company repersentive but till now no result is come out .
hence it is request to you kindley take any action about my complaint ,by wich ican achive my target of this month.
thanks
Annu
[protected]

Box given for a present on thursday 26th January 2012. Opened it today and the chocolates all look and taste old. the use by date is 2/7/2012. I am very disappointed as We usually enjoy these but that would definitely make me think twice about buying them or giving for a present
Lily McFerran.

E-Mail address is [protected]@gotalk.net.au

The samples are couried to Cadbury factory in Bangalore for analysis purpose daily from the Contract manufacturing sites of Cadbury in Jeedimetla. From last one week the some of the samples are missing in the consignment. This was confirmed by tracking one particluar consignment ( Docket No:D[protected] which was booked in Hyderabad on 27th Dec & the same was recieved in Bangalore on 28th Dec.
This consignment was observed to be opened during the Transit & 3 pouches of the 9 in the box were taken out & the box was re-packed.

The box was opened at one side & some of the samples were removed & was packed again; color difference of the tape is clear proof.
We have sent 9 pouches I this particular consignment in which 3 pouches are missing.
The attached photographs were taken in Bangalore before opening the box.


We expect detailed investigation on this; as this unauthorized activity was observed from last week which affected our logistics & other department services badly.

I bought two boxes of cadburys heroes from asda for a birthday and it was dissappointing to see that 3 wrappers were empty with no chocolate in it,hope you can understand this complaint as asda refused to be responsible when I approached them,it was embarrassing explaining the complaint to them.

I had purchased your cadbury celebration rich dry fruit collection (almond.raisin.cashew)210g x 5 metal box
Batch Code- R106 18
Pkd- 18/06/11
from mumbai while my visit to mumbai
I had given 2box to my friends on the occassion of wedding anniversary and B'day respectively
And 1 i had opened today on the occassion of our new vehical
It had been observed that there is fungal/microbial whitish growth inside the packet
I am enclosing a photograph of the pack for your referance
I have 3 packs worth Rs.900 which quality is deteriorated
I am residance of nagpur and i had not preserve the bill of purchase nor able to go to mumbai for the replacement
In this scenario what will be the option to get that packs replace with the fresh ones
Thanking you
Amit Pophali
Nagpur
[protected]
amit.[protected]@gmail.com

NO SUPPLY

Dealer Inside town sells only "DAIRY MILK 10RS 20RS ONLY" .

We Need More Varieties like "FRUIT-NUT ROAST-ALMOND SILK BOURNVILLE"

[protected][protected][protected][protected][protected][protected]--

Manimegalai Departmental Store

EMAIL ID : [protected]@live.com

[protected][protected][protected][protected]

This is to bring to your notice that I have purchased some cadbury celebrations from Sahkari Bhandar (Anushaktinagar Branch). Today when I went to return them in exchange of other purchases within due date of exchange. They refused saying they cannot exchange them as they were sold on Diwali offer and items on offer cannot be exchanged. On confirming from other Branch of Sahkari Bhandar, it was told that Cadbury Celebrations are not exchangeable item. The employees of Sahkari Bhandar doesn't know why they are refusing, but refusing to exchange because they want to refuse. Nothing has been given in the bill in this regard. This is not the matter of just money but its the matter of transparency.
Sahkari Bhandar management should think over it.

regards

Sagina Jain

Dears,

I have been a 'regular' customer of Cadbury Dairy milk fruit & Nut for quite sometime now (last 12 years+), i buy app 8 big bars of 230gm every month for self. Today when i was having the same, i could find a plastic piece which is quite big , the same got stuck in my teeth while chewin and took it out. If i had swallowed it by mistake then that could have been big problem to my health. This is totally dangerous and am completely shocked about the incident.

I am still trying to find out the right place to raise this complaint apart from this one.

I have made pictures of the same and have kept the balance chocolate inside the cover itself.
[protected]bar code), bought from Al Madeena super market, bur dubai UAE near abra on 22nd october 2011 saturday

Am expecting a quick response for the complaint

Regards

we have purchased cadbury dairy milk chocklate fruit & nutbar code( H10523) mfg pkd (05/11) when we open the chocolate packing then i see in chocolate mix with insect. Tried to call on their toll free number printed on the pack [protected] but no response.
What should i do ?

I am very sad to complain that a few days before i had a cadbury silk in that silk i found small peaces of pebbles. I am sad that we buy your products because we trust you and the company cadbury so please take care of it. Even though we pay Rs.50 for silk we find such cases.

Received an e-mail saying they were from Cadbury World. They are a real company, but they are not going to give away money. They said they were going to give away two million, five hundred thousand in british pounds. What a joke. The Cadbury World Company should know their good name is being smeared.

TODAY PURCHASED 2 BOX OF SHOTS ( CADBURY iNDIA LTD) FROM A NEARBY SHOP.

WAS EXPLAINED IT CONTAINS 56 UNITS, RETAIL @ FOR EACH UNIT IS RS2/- SHOW EFFECTIVE @ FOR THE 56 UNIT IN THE BOX RS RS112/- BUT SHOPKEEPER SAID HE IS GIVING DISCOUNT OF RS 12/- PER BOX AND AS SUCH WILL CHARGE ME rS 100/- PER BOX. WHICH HE DID

WHEN BOX WAS OPENED AT HOME I WAS SURPRISED TO FIND ONLY 52 UNITS INSIDE, SAME WAS THE CASE IN OTHER BOX

i CHECKED ON TH BOX IT WAS MENTIONED 56 UNIT BUT TO MY SURPRISE THERE WAS NO MRP ON THE BOX
IT WAS SEALED BOX WITH CADBURY PRINTED TAPE,ON IT AT BOTH ENDS.

NOTE
CAN THERE BE PACKS SOLD WITHOUT MRP?
WHY SHORT IN UNITS?

EFFECTIVELY I WAS DUPED BY RS 16/- AND OR SHORT SUPPLY OF 8 UNITS
I AM ABSOLUTELY DISGUSTED BIG CO LIKE CADBURY IN SUCH PRACTICE.
HOW MUCH MONEY IS CO. AMASSING IN THIS FORMAT CHEATING THEIR CUSTOMERS

OR WHATEVER BE THE MISTAKE , MANIPULATION NET CUSTOMER IS SUFFERING.

WHAT ACTION CAN BE TAKEN?

Defective rotten product
Dear Sir,

I purchased four cadbury choclates in a reliance mart. However on opening it, i was shocked to note that two of them were full of fungus and were fully spoilt.

DETAILS OF DEFECTIVE CADBURY PRODUCT PURCHASED

Name of purchaser : MALLINA VISHNU
Profession of purchaser : STUDENT
Address of Purchaser : 34, 7TH BLOCK, ECH, ANNA UNIVERSITY, CHENNAI-25

Name of defective product : Cadbury Dairy Milk Silk
Net Weight 69 Grams
Cost of purchase Rs.50.00
Code of product 110512a,110511a
Month of packing 05/11
Bar Code [protected]

My sister son had his 3rd birthday and they invited 30 children over. (sisters kids, nephews, friends from school, previous playgroup children and so on) She asked me to help her with the food and partypacks that each will receive.

We decided on a few things (chomps included) It was so convienient using cadbury's party pack chomps because it has 30 mini chomps inside. I knew this because I buy myself a pack like that EVERY month...

When we started packing the party packs for the children the friday night I discovered that ONCE AGAIN there is one sealed paper with no chocolate inside... Note: this happened to me about 4 times now.

My sister said it is no problem we may just leave out her sons chomp because of the one that is short out of the pack.

The next day came and the party started early the morning(at 8:00) due to winter that is quite cold (that will prevent the party from going on too late. Tristen(my sisters son) discovered that he doesn't have a chomp like the others do and started crying...I felt so bad that this upsets him that much, that is when I decided on writing this email...The pack clearly stated that there is 30 chomps in one pack and not 29... 30 is what we pay for not 29... 30 is the number of children we had not 29...

Like I said I could have just left it there all the other times this happened but this time it just broke my heart to see a boy missing his chomp!!!
Carin Pretorius
[protected]@senco.co.za

I purchased some Cadbury Eclairs candys from our local market of B-Block, Sector 62, Noida. While chewing, I was surprised to find a metal piece of approx. 2mmX 4mm due to which my tooth was also hurt.
Looking to the international name and fame of Cadbury brand, it is really shamefull for Cadbury to provide such a poor quality of its products.
During logging of this complaint I have come across similar complaints by other consumers as well.
Is there a quality control in Cadbury or is it only the consumer who has to face the music (punishment) after paying for it?

Ragbhir Singh
Chief Manager (O&M)
GAIL India Limited
Mobile: [protected]

I started to eat the 5 star cadbury fruit and nut chocolate just now and found a long nylon/plastic thread in it. I am shocked. I need an immediate action for this. Photos attached. Defective product also available.