Submit a Complaint
Claimed

Mondelez India Foods / Cadbury India Complaints & Reviews

in.mondelezinternational.com
2.8
Updated: Feb 17, 2025
Complaints 1685
Resolved
851
Unresolved
834
Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Mondelez India Foods / Cadbury India

Having problems with Mondelez India Foods / Cadbury India?

File a complaint and get it resolved by Mondelez India Foods / Cadbury India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Mondelez India Foods / Cadbury India

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

Mondelez India Foods / Cadbury India reviews & complaints page 82

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sreenivas.D
from Pune, Maharashtra
Dec 29, 2011
Resolved
Report
Copy
Resolved

Missing of the product in the consignment

Address: Hyderabad, Andhra Pradesh

The samples are couried to Cadbury factory in Bangalore for analysis purpose daily from the Contract manufacturing sites of Cadbury in Jeedimetla. From last one week the some of the samples are missing in the consignment. This was confirmed by tracking one particluar consignment ( Docket No:D[protected] which was booked in Hyderabad on 27th Dec & the same was recieved in Bangalore on 28th Dec.
This consignment was observed to be...
+2 photos
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Anisvika
Dec 7, 2011
Resolved
Report
Copy
Resolved

3 empty wrappers were found and chocolates were missing

I bought two boxes of cadburys heroes from asda for a birthday and it was dissappointing to see that 3 wrappers were empty with no chocolate in it,hope you can understand this complaint as asda refused to be responsible when I approached them,it was embarrassing explaining the complaint to them....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
amit.pophali
from Surat, Gujarat
Nov 17, 2011
Resolved
Report
Copy
Resolved

Fungal/microbial growth seen on celebrations rich dry fruit collection

Address: Nagpur, Maharashtra

I had purchased your cadbury celebration rich dry fruit collection (almond.raisin.cashew)210g x 5 metal box
Batch Code- R106 18
Pkd- 18/06/11
from mumbai while my visit to mumbai
I had given 2box to my friends on the occassion of wedding anniversary and B'day respectively
And 1 i had opened today on the occassion of our new vehical
It had been observed that there is fungal/microbial whitish growth...
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kanaaj
from Madurai, Tamil Nadu
Nov 12, 2011
Resolved
Report
Copy
Resolved

NO SUPPLY

Address: Theni, Tamil Nadu

NO SUPPLY

Dealer Inside town sells only "DAIRY MILK 10RS 20RS ONLY" .

We Need More Varieties like "FRUIT-NUT ROAST-ALMOND SILK BOURNVILLE"

[protected][protected][protected][protected][protected][protected]--

Manimegalai Departmental Store

EMAIL ID : [protected]@live.com

[protected][protected][protected][protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
saginajain
from Mumbai, Maharashtra
Nov 8, 2011
Resolved
Report
Copy
Resolved

Problem faced during Exchanging

Address: Maharashtra

This is to bring to your notice that I have purchased some cadbury celebrations from Sahkari Bhandar (Anushaktinagar Branch). Today when I went to return them in exchange of other purchases within due date of exchange. They refused saying they cannot exchange them as they were sold on Diwali offer and items on offer cannot be exchanged. On confirming from other Branch of Sahkari Bhandar, it was told that Cadbury Celebrations are not exchangeable...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mininayas
Oct 25, 2011
Resolved
Report
Copy
Resolved

Plastic piece inside chocolate

Dears,

I have been a 'regular' customer of Cadbury Dairy milk fruit & Nut for quite sometime now (last 12 years+), i buy app 8 big bars of 230gm every month for self. Today when i was having the same, i could find a plastic piece which is quite big , the same got stuck in my teeth while chewin and took it out. If i had swallowed it by mistake then that could have been big problem to my health. This is totally...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
T
tania yadav
from Kolkata, West Bengal
Oct 24, 2011
Resolved
Report
Copy
Resolved

chocolate mix with insect

Address: Ghaziabad, Uttar Pradesh

we have purchased cadbury dairy milk chocklate fruit & nutbar code( H10523) mfg pkd (05/11) when we open the chocolate packing then i see in chocolate mix with insect. Tried to call on their toll free number printed on the pack [protected] but no response.
What should i do ?...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
N
NNAYAN11
Oct 22, 2011
Report
Copy

small pieces of pebbles found in silk

Address: Maharashtra

I am very sad to complain that a few days before i had a cadbury silk in that silk i found small peaces of pebbles. I am sad that we buy your products because we trust you and the company cadbury so please take care of it. Even though we pay Rs.50 for silk we find such cases....
Helpful
Found this helpful?
Write a comment
Report
Copy
C
christybell
Sep 29, 2011
Resolved
Report
Copy
Resolved

scam

Received an e-mail saying they were from Cadbury World. They are a real company, but they are not going to give away money. They said they were going to give away two million, five hundred thousand in british pounds. What a joke. The Cadbury World Company should know their good name is being smeared....
Helpful
Found this helpful?
2 Comments
Report
Copy
D
dipen j shah
from Mumbai, Maharashtra
Sep 25, 2011
Resolved
Report
Copy
Resolved

no mrp & short content.

Address: Ahmedabad, Gujarat

TODAY PURCHASED 2 BOX OF SHOTS ( CADBURY iNDIA LTD) FROM A NEARBY SHOP.

WAS EXPLAINED IT CONTAINS 56 UNITS, RETAIL @ FOR EACH UNIT IS RS2/- SHOW EFFECTIVE @ FOR THE 56 UNIT IN THE BOX RS RS112/- BUT SHOPKEEPER SAID HE IS GIVING DISCOUNT OF RS 12/- PER BOX AND AS SUCH WILL CHARGE ME rS 100/- PER BOX. WHICH HE DID

WHEN BOX WAS OPENED AT HOME I WAS SURPRISED TO FIND ONLY 52 UNITS INSIDE, SAME WAS THE CASE IN OTHER...
+2 photos
Helpful
Found this helpful?
1 Comment
Report
Copy
M
mallinavishnu
from Delhi, Delhi
Sep 12, 2011
Resolved
Report
Copy
Resolved

defective

Address: Chennai, Tamil Nadu

Defective rotten product
Dear Sir,

I purchased four cadbury choclates in a reliance mart. However on opening it, i was shocked to note that two of them were full of fungus and were fully spoilt.

DETAILS OF DEFECTIVE CADBURY PRODUCT PURCHASED

Name of purchaser : MALLINA VISHNU
Profession of purchaser : STUDENT
Address of Purchaser : 34, 7TH BLOCK, ECH, ANNA UNIVERSITY, CHENNAI-25br...
Helpful
Found this helpful?
1 Comment
Report
Copy
C
Carin
Aug 2, 2011
Resolved
Report
Copy
Resolved

empty chomps

My sister son had his 3rd birthday and they invited 30 children over. (sisters kids, nephews, friends from school, previous playgroup children and so on) She asked me to help her with the food and partypacks that each will receive.

We decided on a few things (chomps included) It was so convienient using cadbury's party pack chomps because it has 30 mini chomps inside. I knew this because I buy myself a pack like that...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ragbhir Singh
from Delhi, Delhi
Jul 7, 2011
Resolved
Report
Copy
Resolved

METAL PART IN CHOCOLATE

Address: Gautam Buddha Nagar, Uttar Pradesh

I purchased some Cadbury Eclairs candys from our local market of B-Block, Sector 62, Noida. While chewing, I was surprised to find a metal piece of approx. 2mmX 4mm due to which my tooth was also hurt.
Looking to the international name and fame of Cadbury brand, it is really shamefull for Cadbury to provide such a poor quality of its products.
During logging of this complaint I have come across similar complaints by other consumers...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sarada22
from Mumbai, Maharashtra
May 1, 2011
Resolved
Report
Copy
Resolved

found nylon/plastic thread in the chocolate

Address: Thane, Maharashtra

I started to eat the 5 star cadbury fruit and nut chocolate just now and found a long nylon/plastic thread in it. I am shocked. I need an immediate action for this. Photos attached. Defective product also available....
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
V
varun taneja
from New Delhi, Delhi
Apr 30, 2011
Report
Copy

Cadbury India not honouring their commitment regarding contest prize

Respected Sir/Madam ,

I had won Cadbury Dairy Milk "New Year ka Shubh Aarambh" Contest #15 on your cadbury dairy milk india facebook page,result declared on 5th january , 2011 . The link - http://www.facebook.com/photos.php?id=[protected]#!/media/set/fbx/?set=a.[protec...⇄



I have all the details saved with me regarding the same as a proof .
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Christine King
Apr 25, 2011
Resolved
Report
Copy
Resolved

Composition of product

Cadburys Dairy Milk

One hollow egg with three chocolate bars
Best before end: 07 2011
L0237 NTA 04:52
e 343g

Both my husband and I have found that the composition of Cadbury's Dairy Milk chocolate has changed.
It now seems to embody more sugar and less cocoa solids. Also, it's appearance has become paler and less shiny. It is no longer a desirable product....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vicky2105
Apr 23, 2011
Resolved
Report
Copy
Resolved

Variety

Hi Guys

Just sending you a complaint regarding your boxes of Cadbury Favourites. As it is a great box of chocolates and every one loves them very much. Buying this box of chocolates everyone loves it has variety. I had bought 4 boxes for xmas and now 2 boxes for easter and looked in side them and they do not have all the chocolates they advertise on the box. There is either just one Flake or none... or one Caramello or...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
twinkles2
from Noida, Uttar Pradesh
Apr 15, 2011
Resolved
Report
Copy
Resolved

Bogus Offer To Increase Sale (50% Off on Cinema Ticket - Bournville)

Address: Ghaziabad, Uttar Pradesh

I purchased 2 Cadbury Bournville Pack a month back. Along with the pack I received a Discount Voucher "Upto 50% Off on your cinema ticket". To avail the offer one is required to send an SMS with the voucher no to [protected]. The SMS to this number are chargeable. I sent two messages from my mobile with the voucher code to the above number (on 28 March 2011). No response/reply.

On 28 March 2011, I sent email to [protected]@bigcity.in,...
Helpful
Found this helpful?
4 Comments
Report
Copy
M
mewawalla
from Pune, Maharashtra
Feb 18, 2011
Resolved
Report
Copy
Resolved

worm / Infestation

Address: Maharashtra

we were gifted a pack of Cadbury rich dryfuit collections, when we opened it we were surprised to find live worms crawling inside. immediately we contacted Cadbury India, they sent their rep to inspect, who confirmed that the chocolates were infested and took with the pack. the quality control manger called and blame it on poor storage at retailers end. When cadbury is fully aware of the storage conditions, how can the stock it with them,...
+1 photos
Helpful
Found this helpful?
1 Comment
Report
Copy
J
jadecastro86
Jan 27, 2011
Resolved
Report
Copy
Resolved

hair in chocolate

my daughter had a cadburys selection pack for xmas and whilst eating a cadburys flake found a hair inside the chocolate. the hair is very fine so would not show up on a photograph...
Helpful
1 other people found this review helpful
1 found this helpful
4 Comments
Report
Copy

Related businesses

Pizza Hut India
1.7
(2693)
Mother Dairy
2
(946)
Reasoning Global eApplications / eReasoning.com
1
(5)