Mondelez India Foods / Cadbury India Complaints & Reviews

On 29th june i purchased 2 packs of cadbury chocolate form a near by shop one of which was opened by my son and when he ate one bite and made a ugly face looking toward me ..........i noticed that the product was fungus effected .....not wasting any time i called up the Cadbury Toll Free no [protected] and registerd my complaint........... i was the adviced to keep the product in same form in the refrigerator.............

Next day i received the follwing email from the company
[protected][protected][protected][protected][protected][protected][protected]--

from: Consumer Relations <[protected]@asia.epowercenterdirect.com>
to: [protected]@gmail.com,
consumer.service.[protected]@mdlz.com
date: Tue, Jul 30, 2013 at 9:40 PM
subject: Response From Cadbury Consumer Relations - Ref # 878572
mailed-by: asia.epowercenterdirect.com
: Important mainly because of the people in the conversation.


Dear Mr Verma

We refer to your dis-satisfaction with Cadbury product.

We assure you that Cadbury is very conscious of its responsibility towards society in general and consumer in particular. The consumer is central to all our decisions and processes.

We thank you for bringing this to our notice. We shall depute our Sales Officer to visit you. Please hand over the product in question to him for our examination..

We thank you for contacting us and assure you of our best services.

FOR CADBURY INDIA LIMITED
Consumer Response Cell

Ref #878572

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Now till today on 14/8/2013 none of the persons for the company have visited my house to collect the product nor any person or officer from the company has contacted me ............... i think the consumer cell of cadbury puts down the complaints made to them i think there officer don't take any interest of the complaints made to them ............i am very annoyed form the company and its services............

Hi I bought a TEMPO POWER NUT from Buy-Rite in Orchards today after I opened it I realised it was so old I then checked the expiry date and it is 1st July 2013 …..16:[protected]
Surely Cadbury’s should prompt their clients not to sell goods that have expired? I won’t drive 14kms to exchange it……all this for a R10 chocolate

Please connect via Linkedin http://za.linkedin.com/pub/marina-muller/21/433/754

Thank you,

Kindest regards,

MARINA MULLER
SPECIALIST CONSULTANT
INDLOVUKAZI RECRUITMENT
[protected]@indlovukazi.co.za
[protected]TEL)
[protected]CELL)
[protected]FAX)
http://za.linkedin.com/pub/marina-muller/21/433/754
https://twitter.com/marina__muller

Hello,

I purchased a box of 72 pieces Cadbury Dairy Milk chocolates at a cost of Rs.360/- from a store in the main market of Gokulpeth Nagpur.
I wanted to distribute these to my colleagues as it’s my birthday today, however to my disappointment, when they opened the chocolates, they saw that the chocolates were degraded
They had pimple like formations with white fungus like appearance on all the opened pieces.

The packaging date on the box is 13/5/13, the product code is K30513, net weight of the box is 612g.
The note on the chocolate says “Best before 12 months from packaging”, which is definitely not the case.
We opened 5-7 pieces and all of them were alike. We “felt” the rest of the pieces from over the wrapping, and ALL of them are the same.

Could you please look into this on priority?

Let me know if any additional information is required.

Hoping a quick turnaround and a quick action,
Prachi Sachin Garaye
[protected]

Hi,

I bought a Cadburys Temptations(65 Rs pack) yesterday in my area.. I am always cautious about expiry date and checked the date of manufacturing. It was mentioned as May2013 and best before 9 months from the date of packing. But when i opened it there white coloured fungus all over the chocolate.
Dont know what to do!!! Anybody to guide me.

Thanks,
Krishna

Thank you for the new wrapper for Flake! It provides fantastic security! however, every Cadbury flake I have had since the new wrapper has been introduced is now stale! I remember when Flake was sooooo in the mouth gorgeous and just melted with the first mouthful! it is now just a lump of chocolate and does not resemble the 'Good old fashioned' Flake at all!
The 'lump' doesn't even taste fresh! Yuch! It tastes stale! Sometimes when opening it the chocolate even looks 'white' - which, in my book, is stale?
Not the same quality you used to have! What is going on?
Elaine Leeming
Xox

HI Team,
Yesterday I bought 10 sachets of CADBURY DAIRY MILK SHOTS .Out of that I was surprised to see that instead of 2 marbles,there was only one marble in one of the sachet.This type of manufacturing defects are increasing day by day which is intolerable & it is not at all expected from a company like CADBURY which is a PRESTIGIOUS MNC.I have kept the same sachet containing one marble with me unopned.I therefore request you to look into this matter so that this type of manufacturing defects should not occur in future to save the reputation of your company as well as to maintain to maintain my confidence & faith in your company.
Thanks,
Imran A Siddiqui

We purchased cadbury 5 star home pack from reliance mart in isckon mall, ahmedabad.. it was a sealed packbut when we opened it there were only five pieces of 5 star instead of six pieces as mentioned at the back of pack.

This is a good way of cheating common people like us.

Pls take care of our grievance.

For your reference, the details of the product are below-
Code -M30308
Packed on 08/03/2013

Waiting for a positive step.
Feel free to revert in case of further details.

Regards,

Dear Sir,
Yesterday I bought 5 satches of CADBURY DAIRY MILK SHOTS .Out of that I was surprised to see that instead of 2 marbles,there was only one marble in one of the satche.EARLIER also I found lesser quantity in the same satche as well as the satche of CADBURY GEMS,but I ignored it.This type of manufacturing defects are increasing day by day which is intolerable & it is not at all expected from a company like CADBURY which is a PRESTIGIOUS MNC.I have kept the same satche containing one marble with me.I therefore request you to look into this matter so that this type of manufacturing defects should not occur in future to save the reputation of your company as well as to maintain to maintain my confidence & faith in your company.
Thanks,
CA Ashok Singhal

Cadbury India ltd.
303 - 305
3rd Floor, Vipul Agora
M.G. Road
Gurgaon - 122 002.Delhi.

Dear Michel Papanikitas,

Congratulations from all members and staffs of the Cadbury World for being a winner in our 2013 Cadbury World Promotions held at our office head quarters here in London, United Kingdom. Many are called but the chosen are few, you must be a very lucky person. This promotions was designed to be very difficult to win based on the stakes but from the blues, your email address and that of other two winners attached to different winning numbers surprisingly won the amount.

Acting on the above stated, we wish to inform you that over the years the prestigious Cadbury World has set out and successfully organized promotions on a weekly, monthly and annual basis. We have equally maintained an un-rivaled standard in the industry as it concerns the pay out of winnings to successful beneficiaries. In line with the commemorating event marking our 20th year anniversary we rolled out over £25,000.000.00(Twenty Five Million Great British Pounds) for our 21st year Anniversary Draws and three (3) beneficiaries were awarded £2,500,000.00 (Two Million, Five Hundred Thousand Pounds) each while others were awarded some amount of money and some were awarded gift items. Beneficiaries for the draws were randomly selected and drawn from a wide range of Telephone Networking Systems and extracted email addresses attaching different Ticket Numbers.

Please be informed by the Winning Notification received, You are advised to re-provide us with the information's below so as to enable us prepare your Winning Draft, Winning Certificate and other Document authenticating your claims. Meanwhile, Endeavour to follow claims instructions given to you religiously in other to avoid disqualification.
______________________________________________________________________

APPLICATION FOR PRIZE CLAIM FORM - E:

Full Names:
Complete Address:
Country:
Region:
State:
Date of Birth:
Gender:
Marital Status:
Occupation:
Name Employer:
Present Position Held:
Annual Income:
Current Email Address:
Telephone Number:
Mobile Phone Number:

Our winners are assured of the utmost standards of confidentiality and press anonymity. Be further advised to maintain the strictest level of confidentiality until the end of proceedings to circumvent problems associated with fraudulent claims.

Congratulations on behalf of all staffs and member of the Cadbury World.

Sincerely,

Marc Arnold
Public Relations Officer,
Cadbury India ltd

Hi, My name is Prince Jain from New Delhi.

Wanted to share a worst scenario i had with such a branded and number 1 choclate company in India with Cadbury.

Day before yesterday on 29/10/12 i had purchased one Darily milk choclate of rs 20 / - from a shop whose TAG number is :[protected].. on that choclate Pkd date is : 03/12 and expiry is mentioned as best before 24 months.

Now when i opened and had two three bites it was mixed with Fungi and many more bacteria was there in it. Before i saw i already bites of that choclate after my throat got infected and i did vomiting very badly.
Now guide is there any Audit department in such a big company how you are making fool of customer. I do have photos of that choclate for your reference. I have all the proofs form Doctor prescription also mentioning about throat infection.

I cannot expect such a ridiculous behaviour from such a big organization who is having so faithful name in market.
Diwali season is coming and before that only you have started doing mixtures in quality.

Now i need to highlight this matter as much as i can so that all should be aware of that Cadbury is going something wrong in their products as Diwali is coming,. So better it should happen with any body else also .

Regards,
Prince
[protected]

I, Asoke Das, have been the distributor of Cadbury India Pvt Ltd. since last 20 years from Dakshineswar to Birati market. On 23rd Sep 2012, I was sacked without a single day notice. Ten people are associated with my organization. They all got out from the work in that day including me as I do not have any other setup to put them. Still I want to work with Cadbury in mutual understanding.
Now I am holding 12 lacs stock in my go-down. They are neither willing to transfer the stock nor evaluate as rupee value. Even a lot of damage stock are there. They are not entertaining now. Without getting NOC(No objection certificate), they dispatched the cadbury goods to a new distributor in my area. Please help me out of this and I need clear solution.

Dear Cadbury Team

I bought 2 bars of Cadbury Dairy Milk from a general store in Vasant Vihar, New Delhi. On opening the first bar, I found small white growths in the cracks of the chocolate. I checked the manufacturing date of the chocolate and it showed 06/12 which means its is within limits of expiry. I know that at times due to melting and freezing chocolate develops white spots on the surface and have seen them many a times and know it is not hazardous to the health but this is a growth or may be eggs of a worm/insect.

I did check your website for any citation of such things and could only find the below FAQ which no where resembles the growth that is there on the chocolate bar purchased by me.

The chocolate bar that I purchased has white spots on the surface? Why does this happen?
When chocolate has undergone prolonged exposure to heat and subsequent cooling it results in discolouration of the surface. This is caused by the separation of the cocoa butter, which solidifies on the surface giving it a white appearance.

Besides when I opened the second chocolate bar, it was completely fine with no such growths. It clearly means that its not the fault of the shopkeeper in terms of improper storage or because of the temperature changes that would have happened during refrigeration of the bar. I do remember the case when some worms were found out in chocolate and I guess now that people have completely forgotten and gone back with their loyalties of cadbury, company has decided to take the quality for a ride again.

I would really like to understand the circumstances under which such growth occurs from your R&D department and also the quality measures taken by the company to ensure that the food items delivered are safe to be consumed by the consumers.

I am attaching the photographs of the chocolate and the growth for your reference. Please do respond to the questions asked with a satisfactory reply because it dosent take time for these pictures to go viral and people believe in what they see.

Regards
Divya
[protected]@gmail.com

This is regarding the current Cadbury Bournville ad being aired.
This ad has a very negative message and impact. Not only the ad is of very bad taste but also highly racist.

Even if we ignore the portrayal of 'slavery, exploitation, color discrimination and colonialism' , there is no possible way to ignore how cruelly the bean (crying like a baby) is thrown away. Its plain cruel and disturbing to watch. This ad lacks in morality and in no way is ethical or suitable for broadcasting!

Hi to all,

I bought dairy milk fruit & nut from Shivalaya (super market) ,Ambattur on 7th august 2012. When i opened it today evening i found that the color of the product was light brown and immediately broken in to pieces e small pieces which is not the case with the usual brand. Then i took the chocolate to the shop were i bought, the person incharge replied that he cannot do anything for that and if i need he may launch a complaint by a week later. He also told that this is not his responsibility, the company have to deal with this problem.

So kindly stop eating nuts for which i have the sample proof and shivalaya super market is not customer friendly.

Regards
Vanitha

Just had cadbury bournville raisin & nut mfd05/12 B code T20512 cadbury with a hall (less) material inside.
photograph attached.
My children said .kidi ne kha liya hoga( read in hindi)

I bought dairy milk chocolates from the market ,later found them to be unfit for consumption ,contacted customer care no. registered my complain but even after 11 days no response.

Cadbury's dairy milk eclairs chocolate packet does not have MRP printed. The quantity, code and packed is printed.

In india MRP is mandatory for the consumer products but it is not printed, how this is being marketed with the permission of foods & drugs department

regards

Kumar Ramasamy

We made a complaint against Cadbury Dairy Milk Fruit & Nut 4 days back(on the day of purchase). The chocolate was rough in texture & became powderish when we had it. Looks like its spoilt. After calling the customer care, they just collected the contact details but NO RESPONSE. They only tell us that the complaint is forwarded. We bought 4 chocolates out of which we opened 2 and both were spoilt as visible in the picture.
Date of purchase : 19/7/2012
Packed Date : 01/12
Code: H20120
Cost : Rs 60/- each

Very bad response from CADBURY TEAM..BADLY DISAPPOINTED!!!!!!!


Regards
Akshaya
[protected]

i found a hair inside my fruit n nut. how can this be accepted from a brand like cadbury.

I bought a Cadbury Dairy Milk Fruit and Nut on 20th June 2012 from Rajiv Chowk Metro Station, Delhi, India and I was not satisfied with the product so I immediately called up on Cadbury India customer care number but the call was received only after 15-20 minutes. I made a complaint regarding the product and the reference I got is #593507

I haven't got any call or any kind of help from Cadbury India till now. Its been full 5 Days!!

Is this how Cadbury India works and is this what attitude it has for its customers?

SAD!

I want a reply to my query ASAP else I am approcahing the Consumer Court!

Thank you
Angadpal Singh