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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Oct 2, 2025
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M
Mahendra Dulal
from Kolkata, West Bengal
Mar 4, 2010
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I purchased a Bournvita from one of the retailer here in Singtam, Sikkim on 02/03/2010. The shop is a very well known shop in Singtam Sikkim. When I was preparing a bournvita drink for my 5 year old daughter on 03/03/2010 at around 9:00 pm in the evening, to my surprise, I found a cut piece of human nail on the bournvita.

I am quite embarrassed and shocked to see the plight of the renowned company for maintaining the hygiene standard of the product.

I have kept the purchase receipt and the nail along with its photograph with me. Please help me in this regard.

Mahendra Dulal
Shantinagar,
Singtam,
East Sikkim
Pin -737134
Ph: [protected]
Aug 14, 2020
Complaint marked as Resolved 

Cadbury India Ltd. — WRONG DEBIT FROM MY BANK ACCOUNT!

I was booking on 06-08-09, my monthly FC season ticket from your website: www.irctc.com, but unfortunately the transaction got some error message & my account got directly debited for Rs.830/- but no STR number issued from your end. I have neither received till now i.e., on date 11-08-09, my money back nor the monthly FC railway pass. I have already purchased new pass. I donot know what is the fate of my money. I think you should stop playing with public money at the earliest & prompt in returning ilegally debited money from peoples bank accounts.I have sent mail to '[protected]@irctc.co.in' on date 06-08-09 but some Miss Leena[protected] is not aware of the transaction & asked me my bank account statement which I subsequently gave on date 08-08-09 but still my money is not retrurned to me. I think she is just postponing the process due to her lack of knowledge of what to do?? Such is the quality of your staff. I have mailed to her than five times but she has not shown the courtesy even to reply. My auto complaint ticket number generated thru your email is [IRCTC #560450] .

I hope you guys understand the emergency of the situation & refund me my full amount back with appropriate compensation for making me to take all this trouble to write you fags emails & emails & emails. I think railways is full of bunch of like LEENA!
Oh... Is it so. It is unbeleivable with Cadbury and its quality till date and even we cannot say that it can be human error. It is totally big flaw in manufactuting unit which, as per my knowledge, are automatic plants. and any adultration must be detected by its sensor and system.

I am using Bournvita since kid and now my kids are using .

I have to rethink ... if Bournvita is not quality consious now...
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    Justin D Borchers
    Feb 15, 2010
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    Hello, I have recently purchased a 200g block of your Cadbury Hazelnut product. The product whick contains hazelnuts were exteremly hard. I mean i could not even bit throu the nut it's self. Product date of expirey is 20/09/2010. Item was purchased Saturday the 13/02/2010 at a local Coles supermarket. Item has not been in any weather conditions and stored in recomended storage conditions. Could you please contact myself to be compensated for my product and anything else you would like to helf out with.

    Thankyou,


    Justin
    Aug 14, 2020
    Complaint marked as Resolved 
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      R
      Rohit Dassani
      Feb 1, 2010
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      Hello,

      This is Rohit from Bangalore. I am a big fan of Cadbury chocolates. I just bought Nutties from a near by vendor yesterday. To my suprise I didnt chew them and found small pieces of plastic fragments inside the chocolate. I still have the sample. I am really sad that the quality of these chocolates are sick. Just imagine if it goes inside a child. I know these people really dont care. Please let me know what to do?
      Aug 14, 2020
      Complaint marked as Resolved 
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        A
        Adarsh Munjal
        from Mumbai, Maharashtra
        Jan 29, 2010
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        Dear Cadbury representative,

        This is to inform you that you have successfully been consistent in being unworthy. Yes, in simpler and contemporary terms, YOU SUCK.

        Why you wonder?

        I found maggots inside a Cadbury Bournville, purchased from Tanvi Super Market, Marol, Andheri E.
        Code: T90927
        PKD: 09/09 A.

        Kindly acknowledge this soon before I am forced to take any legal action against you.

        NOT thanking you,
        Adarsh Munjal
        [protected]
        Aug 14, 2020
        Complaint marked as Resolved 
        hi1 I had the same issue and noone got back to me, did anyone get back to you?
        Writer,

        Cadbury will take one look at this page (if they see it) and laugh. Generally one goes to a lawyer BEFORE laying out threats. People who don't talk to a lawyer first are most likely full of it!

        color faint & lose of original taste

        i am a regular buyer of dairy milk choclates.i found several times that color of choclate gets faint(whites color) and with these the original taste also lose. work on these complaon soon. i love dairy milk products but not like this
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          G
          gargnavin88
          from Delhi, Delhi
          Jan 27, 2010
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          Sir,
          I have two 500gm jar of Cadbury Bournvita and those jar have freezed itself. I don't know, why?
          So, please look in to this matter and kindly change both jar as soon as possible.
          Hope for soon and positve reply.

          Dharam Pal Jain
          Contact no:- [protected], [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          Dear sir,
          My self Bhavin Patel. I used Bournvita from last 15 years as a my daily morning neutrishing drink. I brought 500 GM refill pack at Jyoti provision Store, Opp:Pupular hotel, Bethak, Naroda, Ahmedabad before 8 month. i was transfer the refill content in to previously brought bournvita empty plastic jar and i kept the empty pack in garbage. Afterwar i found the taste of bournvita is altered. So i immdiately gaveback that bournvita to Jyoti provision stor for replacement. The shop owner told this think to your distributor person But the told that to produce the empty refill pack & i dont have that because i already thrown it to garbage which is collected by muncipality person on daily basis. So still i am not getting the relpacement for same.

          So please do needful.
          With hope of your kind co operation.

          Regards,
          Bhavin B Patel
          M:[protected]
          Dear sir,
          I Kaushik C.Patel. I used Bournvita from last 14 to15 years. I Purchased 500 GM refill pack at Bigbazzar, Himalaya Mall, Gurukul Road, Ahmedabad before 15 days ago. I destroy the repar of Bournvita & When I used the Bounvita that time I feel the taste of Bounvita is not good.So, I went to Bigbazzar & complaint to Manager of Bigbazzar, but he don't replace me Bounvita without Repar.So, I complaint to Plz. replace me Bournvita. Yesterday I feedback to your site online regarding this mattar. I want from you Plz. collect the due Bournvita from my home & check it on your Laboratry.

          So please do needful.
          With hope of your kind co operation.

          Regards,
          Kaushik C. Patel
          7/B, Devkinandan Society,
          St. Xavier's High School Road,
          Navrangpura,
          Ahmedabad :- 380009.
          (M):- [protected]
          E-Mail ID :- [protected]@yahoo.co.in
          sir,
          I am devansh sanghavi, using cadbury bournvita from last 12 years but recently the 500gm pack whici i purchased from ramesh kirana, ahmedabad was consisting many[5-6] catterpiller(insect). i had registered complain on your toll free no-[protected] but till date no action has been taken so kindly see for it


          thanking you
          devansh sanghavi.
          Dear Dharam,

          Thank you for contacting us. To address your concerns, our consumer Cell will be contacting you.

          Thank you,
          Cadbury Consumer Service Cell
          Dear Bournvita Team,

          I am consuming this product i guess from childhood and today I was shocked to see this particle in Bournvita packet while pouring in a bottle.

          Now I really have a doubt about hygine :(. Really sad to face this.

          Awaiting for your reply. Pic attached for your reference

          Regards,
          Sneha Pawaskar
          Pawaskar.[protected]@gmail.com

          Regarding for freezing of Cadbury Bournvita. - Comment #2542638 - Image #0
          Yesterday i had bought bournvita 500g and when i opened it then i was shocked tu see that it was not full .. I want to know the matter behind this .. How could the company do this with their customers ..

          Name : Vipanjot Kaur
          Phone: [protected]
          State: Punjab
          City : Ahmedgarh

          Regarding for freezing of Cadbury Bournvita. - Comment #2814461 - Image #0
          Dear Bourn vita team,

          I have 1KG jar of Cadbury Bournvita and the jar have freezed itself. I don't know, why?
          So, please look in to this matter and kindly change the jar as soon as possible,

          Hope for soon and positive reply.

          Regards
          Rajesh Sharma
          [protected]
          I purchased bournvita costs 110₹...and when I opened the seal the bournvita powder has less than half of the jar ...really it is not worth the price ...

          Regarding for freezing of Cadbury Bournvita. - Comment #3812826 - Image #0
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            A
            Ankita Solanki
            Jan 21, 2010
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            No expiry date

            I bought the cadbury bournvita and used once. When I felt something wrong with the product I lookd for expiry date on the packaging but there is no expiery date!...
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            Poonam Sodhi
            from Mumbai, Maharashtra
            Dec 28, 2009
            Resolved
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            Hi,

            I had purchased some Fruit and Nuts from a local store at Andheri (W) and found worms in the product... the product was manufactured in October 2009 and we can see worms coming out of the chocolate.

            It is extremely harmful for all and so i thought of bringing this to your notice. I have the chocolate still with me as a proof.

            I don't think its a manufacturing defect but some defect in the ingredients they use which is highly unhygienic.

            Regards,
            Poonam Sodhi
            Aug 14, 2020
            Complaint marked as Resolved 
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              Paul Varghese
              from Mumbai, Maharashtra
              Nov 26, 2009
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              I had bought a fruit and nut in the month of Oct and started comsuming it ..I started bitting into something which was very hard and I continued bitting into it thinking its some nut piece but to my surprise I discovered that it was outer shell pieces of apricot (Snaps attached) and it did really hurt my tooth and gums... I registered an official complaint with Cadbury Inda Limited on their hotline and on Oct 22nd 2009 their Associate one Mr. Cyril Sequeira from their Vile Parle office visited my place took all the pieces assuring that by 1st week of Nov I would hear from them and we could settle the issue... Till date i.e Nov 26th I have not heard from them and whenever I call them there is no positive reply from them... I have even recorded my conversations with them and would we more than happy to share them too if required

              Do let me as to how do I take this forward as I am hurt twice, once when I consumed the product and next when they took the customer for granted which I am not ready to take it lying down.

              Many thanks for your support

              Paul Varghese
              +[protected]
              +3 photos
              Aug 14, 2020
              Complaint marked as Resolved 
              We are holding a small outlet at Chandigarh and we are doing business of your company about 2.4 lac annually. Since July 2009, the cooling machine of voltag is not working properly and we made a complaint to Voltas but till now it has not been rectified. Sometime we don't prefer to get the material out of the machine as it gives lot of labout to open and close
              Will you attend to it.
              Out address is Shop No. 12, Panjab University, Sector 14, Chandigarh.
              We are holding a small outlet at Chandigarh and we are doing business of your company about 2.4 lac annually. Since July 2009, the cooling machine of voltag is not working properly and we made a complaint to Voltas but till now it has not been rectified. Sometime we don't prefer to get the material out of the machine as it gives lot of labout to open and close
              Will you attend to it.
              Out address is Shop No. 12, Panjab University, Sector 14, Chandigarh.
              I want confirmation at the earliest.

              Cadbury India Limited — Nut shell found in the Chocolate

              Hello,
              I bought the cadburys fruit and nut chocolate for my son. When eating I found pieces of the nut shell. Luckily I found that piece instead of my 1.5 yr old son. I have taken the picture as well. I wish I could forward it to some address.

              Cadbury India Limited — UNABLE TO GET AP COMMERCIAL TAXES WEBSITE

              Here, we have problem to locate the andhrapradesh commercial taxes website open to do some transactions
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                Rahul Jaisinghani
                from Pune, Maharashtra
                Nov 11, 2009
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                I had purchased a pack of cadbury celebrations rich dryfruit collection which is one of the best range offered by cadburys
                Now when we pay a good price for the product u expect a good service as well
                which is not the case
                the quality shown and the quality actually recived are totally differient
                the quality is really bad and i also made a complaint to the cadbury's site and recived a call from them regarding the same but after that they havent taken any kind of action and its almost 20-22 days
                later i also sent them a reminder mail for the same but again no use
                I have a copy of the sent mails as well
                I have attached the images of the product shown and the product actually recived
                U could have a glimpse of that as well
                I hope there would a proper action against them and my complaint would get a proper attention which it deserves
                hope for a positive reply soon
                Regards,
                Rahul Jaisinghani
                +3 photos
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                  Kathryn Mckelliff
                  Nov 7, 2009
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                  When ever i buy or is given a box of cadbury favourites i always notice how the turkish delights always out way the other chocolates.. This is very annoying as i am not a fan nor alot of people i ask a fan of the turkish delights.. therefore by the time ive eaten the other chocolates there always seems to be at least 10 turkish delights left over.. 10 seems to be a big number when it doesn't seem ive eaten or seen big amounts of flakes or cherry ripes which is also annoying as they are my favourites.. I just wish you would put more of the other chocolates and less turkish delights..
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    Snehal Prafulchandra Mehta
                    from Mumbai, Maharashtra
                    Oct 21, 2009
                    Resolved
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                    On October 5, 2009, I had purchased a company sealed box of Dairymilk Chocolates from a general stores located at J.S.S. Road, Chirabazar, Mumbai – 400 002, having following particulars on the box:

                    Net Weight 630 Gms (60 X 10.5 Gms) [Code H90821 pkd 08/09 at 8:33:17]

                    To my surprise, when I opened the box after reaching at home, I found exactly 59 pieces of chocolates instead of 60 pieces of Dairymilk chocolates.

                    Please look into the matter.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    On 06 Nov 2009, i purchased a Rs 20 DairyMilk. Net wt 40g. Code H90808. Pkd 08/09 A1. We purchased from a shop in Chennai, Villivakkam.

                    It was shocking to see that it was full of fungus. Without noticing we had two pieces of that and we had to rush to the doctor when we noticed it.

                    Being No 1 Branded Chocolate, it was really shocking to see something like this. Please see to it, it doesnt happen again
                    Respected sir/mam [mr.Desuza ji]
                    my self komal narang [shop-no-2 sai collection, infront of prem nagar gurudwara madan mahal gupteshwar road jabalpur [m.p] i am yours old dealer of cadbuary but your old dealer [GHEBA SWEAT ]comment for freeze for last 2 year but till now i dont got the freeze i also ready to take full varioty .and agree to yours company rules, for make a big bill also but your sales officer [ mr.sandeep] are interested in giveng freeze to there friends.from your company person has taken photo of my shop in deepawali time i have good sale of your products.

                    so i herbly request u to solve my problem as soon as possiable because the summer season is on head witch affect my sale.

                    Thanks

                    komal narang
                    contact-no-shop[protected]
                    MOB - [protected], [protected], , [protected]
                    Respected sir/mam [mr.Desuza ji]
                    my self komal narang [shop-no-2 sai collection, infront of prem nagar gurudwara madan mahal gupteshwar road jabalpur [m.p] i am yours old dealer of cadbuary but your old dealer [GHEBA SWEAT ]comment for freeze for last 2 year but till now i dont got the freeze i also ready to take full varioty .and agree to yours company rules, for make a big bill also but your sales officer [ mr.sandeep] are interested in giveng freeze to there friends.from your company person has taken photo of my shop in deepawali time i have good sale of your products.

                    so i herbly request u to solve my problem as soon as possiable because the summer season is on head witch affect my sale.

                    Thanks

                    komal narang
                    contact-no-shop[protected]
                    MOB - [protected], [protected], , [protected]
                    i have buy dairy milk costing Rs.50 but when i opened the choclate i found tht in the choclate holes where made

                    brand duplicacy

                    really shameful...bad quality
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                      Akshay Pawar
                      from Mumbai, Maharashtra
                      Oct 19, 2009
                      Resolved
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                      I had bought a Cadbury Celebrations box for M.R.P. Rs.125 in which i found a Cadbury Gems pack of 28.4g which had a slightly opened seal, and when i opened it i found rotten marks on that opened part. I also checked the Gems inside it which has a broken Gem, many of them have lost there circular shape and have been damaged, also has black spots and insect holes. Also the packaging date on the box is 09/09 and the date on the Gems box is 07/09.
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        Pardeep Singh
                        from Delhi, Delhi
                        Oct 10, 2009
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                        Name of applicant to be corrected

                        Sir,
                        I pardeep Singh my PAN no. is CIXPS3141M from Gwalior. I got PAN card in which their is mistake in name.So i got applied for the correction the name two month ago but till now i dont recieved my PAN card.

                        Regards
                        Pardeep Singh
                        PAN No.- CIXPS3141M...
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                        chetana.v
                        from Bengaluru, Karnataka
                        Sep 11, 2009
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                        expired and rottened 3 months before the date of expiry

                        bought in Bangalore on 3 September as gift to my brother, when opened the co lour of the chocolate has changed, taste has changed. its expiry date is on november 23.11.2009. it has been imported from malaysia..

                        the cost of the chocolates is 135...
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                        Jatinder Dhiman
                        from Noida, Uttar Pradesh
                        Aug 31, 2009
                        Resolved
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                        I am totally dissatisfied with your product today. It was totaly out of its original shape and rotten when I purchace Cadbury Fruit & Nut Dairy Milk (worth Rs 55) from
                        BALAJI GENERAL STORE,
                        SECTOR 23,
                        HUDA MARKET, GURGAON.
                        I purchased this product by getting inspired from your dvertisement
                        "AAJ PAHALI TAARIKH HAI".
                        I got it for my 2 years old daughter. When I went back to the shop keeper, he told me that it's bad in shape because company transport it like this in summer.
                        He added that Cadbury sales person will come on Thursday and ask me to come back on Friday.
                        Meaning of your campaign "AAJ PAHALI TARIKH HAI" has totaly gone out of mind now. I can never think about Cadbury on the day I got my salary.
                        I hope you people will definitely check with BALAJI GENERAL STORE, I also gave my mobile number to him for feedback.
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          Arpana Mutt
                          from New Delhi, Delhi
                          Aug 25, 2009
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                          Hello,

                          I bought a Cadbury's Celebration pack around a week back, one of the content of the pack Cadburdy Crackle chocolate bar, weighs less than the printed amount. What should be done in this case.

                          Thanks & regards,
                          Arpana Mutt
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                            Ramakrishnan
                            from Chennai, Tamil Nadu
                            Aug 25, 2009
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                            Dear Sir,

                            We purchased one cadbury choclate on our way back from Trichy, tamil Nadu. However on opening it, we were shocked to note that it was full of fungus growth and was fully spoilt.

                            DETAILS OF DEFECTIVE CADBURY PRODUCT PURCHASED

                            Name of purchaser S.A.Ramakrishnan
                            Profession of purchaser Chartered Accountant
                            Address of Purchaser No-1, Second Cross, Maravaneri, Salem-636007
                            Tamil Nadu

                            Name of defective product Cadbury Dairy Milk
                            Net Weight 95 Grams
                            Cost of purchase Rs.50.00
                            Code of product T90308
                            Month of packing 03/09 C
                            Bar Code [protected]

                            Please do the needful
                            I am totally dissatisfied with your product today. It was totaly out of its original shape and surface when I purchace Cadbury Fruit & Nut Dairy Milk (worth Rs 55) from BALAJI GENERAL STORE, SECTOR 23, HUDA MARKET, GURGAON.
                            I purchased this product by getting inspired from your dvertisement
                            "AAJ PAHALI TAARIKH HAI".
                            I got it for my 2 years old daughter. When I went back to the shop keeper, he told me that it's bad in shape because company transport it like this in summer.
                            He added that Cadbury sales person will come on Thursday and ask me to come back on Friday.
                            Meaning of your campaign "AAJ PAHALI TARIKH HAI" has totaly gone out of mind now. I can never think about Cadbury on the day I got my salary.
                            I hope you people will definitely check with BALAJI GENERAL STORE, I also gave my mobile number to him for feedback.
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                              E
                              Evan Prevett
                              Aug 22, 2009
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                              Resolved

                              Hello

                              I recently bought a Dairy Milk bar from Sainsbury's, New Romney, Kent, England. Upon taking a bite, i felt my tooth scrape against a piece of plastic. I tried to snap the bar in half, but it wouldn't snap. I then tried to snap it into quarters, and i snapped two quarters off, but there was still half left and it wouldn't snap.I poked in a knife and it hit some plastic in the middle. I went back tomy local shop and told them, but they said i have to make a direct complaint to the company. (you) I am not happy and would like to recieve my money back. It was a big bar, i think it was the 250g one. Please refund my money (£2.56 i paid for it), but be advised, i may be contacting the food standards agency about this, as i was advised to do so by a friend. I would welcome any money off vouchers etc.

                              My postal address is:

                              Evan Prevett
                              4 The Gardens
                              Ivychurch
                              Romney Marsh
                              Kent
                              TN29 0AN

                              Thankyou very much.
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                S
                                Sriharinadha Alluri
                                Jul 30, 2009
                                Resolved
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                                Resolved

                                Dear Sir/Mam.

                                I bought a Cadbury Dairymilk chocolate on 22nd of this month. Where the manfacturing date on that chocolate is Dec-2008 which will expire after 12 months from the date of manfacture. As soon as i open to eat, it is giving different smell and got completely dried and whitish layer formed on the chocolate. I lost my complete interet in eating that chocolate and went to store to return the chocolate.
                                But store manager denied to give my money back and told that he cannot get any thing from company if he gives that, and he insisted me to take it or leave it. Where he was not helpful, Later I was trying to reach the agent who supplied it but no responce. This is to request you to help me out to find out the right person to approach in Madhura Nagar area Hyderabad. So that i can show the product to concerned and can explain it what happend later.

                                Regards
                                Sriharinadha Alluri
                                [protected]
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  H
                                  Haroon Rasheed
                                  from Delhi, Delhi
                                  Jul 24, 2009
                                  Resolved
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                                  Resolved

                                  Poor Quality

                                  I have been buying cadbury dairy milk since my childhood and it is my favourite chocolate. But for the past few months, the quality of chocolate is very poor.The taste is also not very good.This is not the same old cadbury dairy milk it used to be....
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