Motorola Mobility Complaints & Reviews

Hi team,

I purchased my motorola g5 s plus handset in oct 2017 from amazon. Now i facing battery draining problem. For that i went to one of your service center which is located in sunny paradise, tonk road, jaipur. They took around 5 hours to resolve my problem but still i am facing the same issue. They gave me the useless reason. I am not satisfied from their services. Please pass the feedback to the service center. And also advise me how can i resolve this issue. Waiting for your revert.

Thank you
Devender tanwar

My moto g4 play has started malfunctioning from last thursday morning. It came out of nowhere. All apps started crashing one after the other and messages displaying like "map has stopped working", "messages has stopped working", "youtube has stopped working" even one message reads "google service framework has stopped working". Then phone starts its reboot cycle like in every half minute it restarts automatically made it completely unusable. The only way i could stop the process and switch off the phone is remove the battery. Then i went to the authorised motorola and lenovo service center. They initially told me it is a software problem but i suspected there must be a hardware problem. They kept the phone for 3 days and then called me to collect it as it is repaired. But little did i know that they made it even worse. When i switched on the phone the first message that popped is "google has stopped working". This is frustrating to say the least that the only thing the service center did was load the android 7.1.1 instead of 6 and give it to me. Hell i could have done that myself. Now nothing is working in the phone again and all the apps are crashing again. Remember i am talking about google apps only forget about any other downloaded from playstore. The google chrome browser is not even opening. Wifi not working at all which was fine before. Thank god the phone still have one month warranty otherwise i will be screwed.

I want my complete money return nothing else not even replacement. The thing is i don't trust motorola now at all. I have visited the service center already thrice and each time the travelling cost is 120 rupees along with 4 hours of time waste and tiredness. Do motorola think its consumer has so much vele time to waste?

Again complete moneyback nothing else and of course don't want to waste my precious time visiting any service center. You can ask the customer care that is mobi-quest, kukatpally, hyderabad.

Below i am providing the invoice.

My name is parth rathod
I buyed phone 23/10/2017 since till now i visited the motorola service center 6 time for a same issue again and again,
Complaint is my phone is not charging of phone properly they have siad many reasons, i am tired lot by not giving proper solultion they already opend my open so many time software flash it but no proper answer so help nd i want replace my beacuse already me shelllife destroyed bt them by opening again and again and also theybend my phone from side so i want replacment or my money back...!!!

Dear officers,
I bought this device first time motorola on dec 17. And suddenly its restarting and sim 2 is not working then i submit my phone to service centre 1st time in baroda alkapuri feb 18. But its have same issue. I m marketing executive so u can understand what i need. And second time i submited it on 3rd april 18 at ur service centre but still ur executive not tell me what exact problem. So kindly do needful.
And again i want to say that i bought ur device is before 3 months but i m not satisfied and not refer anyone yet.
Rgds
Rajendrasinh
[protected]

I am from bhadrak odisha, india
I own a motorola g5s and i bought it before 3-4 months.
But due to some problem the camera stopped working so i went to the service centre which is in nayabazaar bhadrak...
They kept my phone for 4 days and returned me by giving a worst reason i told ok no problem but the condition was so worst that the display was no fixed properly the sim slot was not there and the flash light was not working... And now when i am telling them to fix my problem... Reply from them is... We are not responsible for this we don't know about this...
So it's my humble request to solve my problem.. Otherwise i will file a case against them...

महोदय
हमने अपना स्मार्ट फ़ोन (Moto g play)
7/3/2018 को motorola service center:
Agr-001-simran electronics cci 21-a nehru nagar near radha krishn mandir a g r a को फ़ोन में कुछ तकनीकी खराबी होने पर service के लिए दिया था । सर्विस सेंटर ने हमारे फ़ोन का मदरबोर्ड बदल दिया लेकिन जो प्रॉब्लम फ़ोन में थी वो दूर नही हुई।
फ़ोन में कमी:- whatsapp के today के वीडियो फ़ोन की गैलरी (Photos) में
कुछ वीडियो तो today में ही और कुछ वीडियो back date में दिखा रहा था or है
7/3/2018 से आज 2/4/2018 तक सर्विस सेंटर के सीनियर टेक्नीशियन मनोज (Ph.[protected])
व कॉल सेंटर (Lenovo toll free [protected])
से लगातार सम्पर्क में रहा। लेकिन किसी ने भी हमारे फ़ोन की समस्या का समाधान नही किया।
आज 2/4/2018 को आगरा से ही किसी dsp हब से जो motorola कम्पनी का ऑफिस बताया गया शिवांग जी का फ़ोन (Ph.[protected] आया और उनको भी फ़ोन की सारी समस्या बताई गई।
लेकिन शिवांग जी ने भी फ़ोन ठीक करने या रिप्लेस करने में असमर्थता जता दी। और हमे कह दिया कि आपके फ़ोन में कोई प्रॉब्लम है ही नहीं।
फ़ोन हमे 12/3/2018 को मदरबोर्ड बदल कर वापस कर दिया गया था और हमसे कहा गया कि कम्पनी से बात करके आपका फ़ोन रिप्लेस करवा दिया जाएगा
लेकिन आज 2/4/2018 तक हमारी समस्या का समाधान नही किया गया है।
आपके सहयोग से हमारी फ़ोन की समस्या का समाधान होगा ऐसी आशा है।

I have purchased a mobile moto e4 plus though filpkart on 28/10/2017. But hand set after 15 days has problem automatically display blank.. I have visited your service center in dhanbad (Jharkhand) 4 times at but problem has been not shortout at a till date.. So plz look into this matter in serious basis. I have requested you please replace my hand set at any cost.. Either i have helping consumer office and filing case against you..
I have attached invoice copy..

I had purchased moto g5s plus in december, 2017 end. Around in february, i started facing charging problems and heating problems. My phone takes almost 10-12 mins to charge 1 % and it gets soo much heated that it feels like it will blast now. Even after 10 mins of normal usage, the phone gets heated and i can't even hold the phone then. I mailed the customer care of moto for this and they suggested to visit the service centre. I did so. After that too, i was facing with the same issues. I went to the service centre again just to have the same issues again. Since a month, i am coordinating with moto customer care that this is causing lot of inconvenience in terms of time and efforts with no fruitful results but everything is in vain. I am a student as well as i work. I have my mumbai university exams too now. Again and again visiting the service centre with crappy results is causing lot of inconvenience and waste of my time, efforts and my studies. I have urged those guys to replace my device since now the service centre has failed miserably twice and hence it can be safely said that the device itself is faulty but all those guys can do it is to say "visit the service centre". How many times should i visit the service centre now?

My bill for motorola g5splus has been lost which i had purchased from your amazon i had ordered that from number -[protected] name kartik from b-38 ganesh nagar near tilak nagar new delhi-18 my phone bil had been lost so. Kindly reply me as soon as possible i[censored] want to contact i m available on this number-[protected]
Kindly see the images and videos that this mobile belongs to your amazon
My main problem is i want new bill of my mobile phone moto g5s plus

I have a chromecast device in my home i could not able to connect the cast screen. Because in my motorola e4 plus smart phone there is no facility to connect.in most of the lower end models of motorola phone this facility is available. We have downloaded some of the application to display the cast screen but it was failed. Could you please register this as a complaint and do needful. I contacted the motorola team regarding this what they are informing me is this feature has been removed by google from android marshmallow version. Whereas moto phones which are running with nougat are also having this feature. So moto is simply bluffing its customers. Please give us the direct casting option. For reference please find the screenshot attached.

I have purchased Motto G5 phone and it was my worst decision because after few months it's turbo charger stopped charging phone and then from last week the phone is getting off automatically and when I get to motto store to redeem my warranty they denied simply by giving illogical excuse that it can not be redeemed as phone got dipped in water which is not true at all. Moreover in Moto G5 feature they say phone have water repellant nano coating which protect if it accidentally get dipped in water. Don't know how they can cheat us like this. Please see the screenshot of features listed by Motto itself . Although my phone was never got dipped in water. It's very clear that now they don't want to redeem the warranty. This is how they cheat their customers.

I have purchased moto e4 plus on january 12 2018 and onwards that i am facing a lots of problem. First of all my charger has been burst after using it for 15-20 days then started an awkward sound after every while. I took the set on customer service centre at srirampur, hooghly, west bengal. They assured me and said my problem has been resolved. Bt coming after from the centre i started facing the same problem of sound glitching.. The worst phone and also its customer service. Mtorola company should maintain some dignity of its reputation. Damn # company and its service

Hi all,

I have purchased moto z2 from flipkart on 14th oct 2017 and it's still under warranty. From 1 month i started facing sudden restart and battery issues.
1. Phone restarts suddenly.
2. Sometimes battery has 50+ percent and after restart it displays 2-3 % only.

Above are clearly battery issues.

When i visited customer care after small observation they told me your mobile is out of warranty due to very small negligible dents/scratches.

Mobile is working perfectly fine when battery is 50+ and it's having very minor scratches/dents. It's difficult to understand how the battery issues are related to small dents and why battery is not covered.

Thanks,
Sudheer

Dear sir i have given my mobile phone on 19th jan for service issue but still it is not resolve, i have made call so many times to customer care and getting a single answer our snr will call back you but after some time no call or reply i am getting, no one is here to give answer that when i will get my mobile back, and it is about to two months what kind of service motorolla providing.
so u are requested to solve this issue...
thank u
moto service record is attached

I have bought moto e4plus on[protected]. I started facing issues like
1. Suddenly phone flickers and display goes off. I need to go to meta mode and switch it on again.
2. Censo doesnt work. While making a call, with my cheek touching the mobile screen, it goes on hold or loud speaker gets on.
3. Sim 1 slot network is not consistent. I all possible network sims like vodafone, jio, airtel but sam eproblem persists.
I went to a service center in marathallii. They reported that my sim2 slot is damaged and they will charge for all the services. I old sim2 slot is fine and i dont have any problem with. They took my device and told that they will do the estimation. Next day went and saw the report they have written that it has dent, scratches and physical damage is done. Which is actually not. I have taken my phone back since i know that they want money nothing else. I need my phone to be replaced or do the repair. They told that sim2 is damaged. What if i got the faulty piece from he vendor it self. They didnt agree for it. I am not the only one who s facing this. Once the device is given they come up with all new problems.

I went to the nearest motorola service center to get to repair my motorola g4play, mobile display.
They ask me to change the screen display, which i was agreed and changed my display according to them. But as soon as i reached my home i found that my mobile vibration function is not working at all.
And when i called to the same customer service center, then they​ told me that your vibrate part was broken, that is why it is not working. But before changing the display it was working properly, so want to get mobile​ fully repaired.

Sir/madam
I gave my moto g 2nd gen phone for repairing the charging socket in motorola service centre. Jetalpur road vadodara. They kept the phone 2-3 days and gave me back saying that the socket cannot be repaired, but actually they have changed the actual socket and circuit as well and now are asking for extra money for rerepairing the phone. Please guide me in this matter

It is not ques sir,
From past 9months i m struggling to operate this mobile phone. This is the 5th time i m planning to go to moto service centre
Charger, motherboard, charging jack has been replaced
And now battary issue, it drain in 2 to 3hrs. Like i m a fool who spent 16000rs on this product right.
I purchased this mobile around 12 aug 2017 and now if you people not going to take severe action againts this then i m going to file a case against you with all service centre docs.
Tushar taprial
[protected]@gmail.com
[protected]
[protected]
Bangalore, karnataka

I purchased a motorola z play they gave me a defictaced product when i purchased a phone after 15 days the screen was blank i submitted a phone in service center i told them gave me an replacement but they don't they repair the same device and return me after one month it's work but after 4 month the problem of screen arise on the phone when i go there they told me it's a physical damage and pay them 11k on cash of display cost but now again the same thing happened with the phone and they again told me it's a physical damage your lcd is cracked now what i do the problem are from the staring and they don't agree the problem on the phone they directly said the customer it's a physical damage motorola is a very bad company for the product and service i want the solution on thise

Respected sir /madam,


I purchased moto g5 plus mobile handset from flipkart delivered on jan 22, 2018 (Invoice no: xxxx). Since currently i am using 3g vodafone number and requested vodafone to issue a new vodafone 4g (Nano sim) as moto g5 plus suppose to operate only with nano sim. As vodafone 4g is likely to be launched in tirupati, the vodafone representative requested me to wait for one month for nano 4g sim.in the mean time i bought a new jio 4g started using.

Today (Feb 22, 2018) when i tried to insert the new vodafone 4g nanosim i did not find a way to insert the sim, after approaching the nearest motorola customer center i came to know that sim tray is for one slot sim and not for two slots.

Moto g5 plus is specified as two sim slot and also two imei numbers given[protected], 52206.

I request you to look into the issue and provide a solution as early as possible.

Thanks & regards,

Mahesh kumar

[protected]