Motorola Mobility Complaints & Reviews

I bibin e. S from kerala. I purchased a phone from amazon online in january 2017, moto g4 plus. With in a month phone started showing complaint. I take it to official moto service center they take it for 3-4 weeks, and again in 2-3 day phone got complaint. From february to last month sep. 2017 i take it to service center. I email a complaint to moto ltd. Also. I have all document of phone. Now phone is automatic switch off. My email id is [protected]@gmail.com. Phone number is [protected], [protected],

The display screen was broken and then the same was submitted to motorola service center at address: shop no. F-11, first floor, eternity commercial complex, lbs road, teen haath naka, thane west, mumbai, maharashtra 400604 with the work order number: mot/ete02/ci/9/17/0001607 dated 20th sept. 2017
I was told (Orally) that the mobile phone after paid repair would be given back to me within one week.
I am a government employee at a highly responsible position and the alternate phone i have is not a smartphone and does not have 3g and 4g services and have been finding it very difficult to attend my duty.
Every time i call enquiring about the phone i get a plain reply that it will take 2-3days more. When i called today after 25 days, the reply was it will take another 6 days.
Will i get the phone... Will the service center take responsibility if any service matter goes wrong.
I look for compensation for the mental torture and adding inefficiency in my job.

I have given mobile on 12/10/2017. They told me to collect my phone on 7th day. But when i went on 18th, they told to come after 2 days. Now when i made a call, they told it's not ready, it will take time. Same mobile given on july was taken more than one month for service.
I gave one more mobile on 18th oct, token no. 28. Now they are asking me imei no.

I own a moto x play device.

I unlocked this device's bootloader couple of years ago.

Recently i received ota update notifications from motorola as i was on stock firmware. On updating the phone is bricked.

When i went to the service centre the guys where not able to understand the difference between rooted device and unlocked bootloader.

Moreover they didn't even understand the problem and reverted to me saying that they will charge 300 (Service charge) + 250 for the update of os. And even if it was not possible to flash os they will take service charge.

Now the problem although on a unlocked device was caused due to ota updates from motorola which possibly shouldn't have been pushed to unlocked device on first place.

This is hampering my business a lot and i would like to escalate this issue in case of device not put to proper working condition.

Also i would recommend that you take necessary action against the service centre at pune. —

Bm gadgets services pvt ltd
1st floor, meenal arcade, next to samudra hotel, nal stop, off karve road, pune, maharashtra - 411004
Pune - maharashtra

I want my phone updated and jeck replace of my phone due to not charging phone invoice no. Is f0yq[protected] dt.[protected]. Handsets/ vq70403 / motorola ["[protected]", [protected]"] immidiately. But the service centre regret to do this"ludhiana service center near model town". They demand 1500 for this servce. The phone is under waranty.

I have given my moto x play mobile having serial no [protected] to motorola service center haldwani nainital uttarakhand on[protected]. My mobile back camera was not taking pictures thats why i have given my mobile for repairing but now they are telling that mobile is not switching on. Now they are telling me that your mobile's pcb has been damaged and other things damages by water. So please resolve my problem.[protected]

Greetings!!!

I got a new moto g 5s plus from amazon which costed rs. 15999. I have rarely used the mobile. On 9th october i had put my mobile for charging. Initially my mobile was getting charged suddenly i noticed the mobile was not getting charged. I changed my mobile to different points and checked but didn't work. The mobile was working fine. Finally on 10th october since my mobile charge got drained my mobile was switched off.

I went to authorised service center at adyar: smart care - ctg
Address: #70/29, 1st floor, sardar patel road, adyar
Job sheet no: soin[protected]

Imei [protected]
[protected]

They said waterlogging and charging cable and charging pin burnt. They said they will charge rs. 2, 600 for changing the charging point.

I told them there was no change of water logging into the device. The service personnel told me may be because of sweat or rain.

Since it was a costly mobile i told them fine kindly service and give me.

On friday when i called the service center they told me the mobile cannot be serviced and asked me to take it back.

I was totally upset since its rs.16000 mobile and i had hardly used it.

I checked with amazon they couldn't help me.

Finally got in touch with moto customer care and the customer care executive got all the details about the service center and told that i will be called back by senior executive.

Finally today since there was no followup messaged the moto care again giving my job sheet number and the executive told me the mobile is ready you can go n get if from the service center.

I again called the service center they again gave me the same answer saying that the mobile cannot be serviced kindly collect it.

When i informed the same to moto care executive she told me to go directly to service center and call the toll free number from the service center.

I went directly the adayar service center, when i gave my job sheet they said mobile cannot be serviced kindly take it back.
When i told them again about that i contacted the customer care executive they lady from the service center told me that mobile can be serviced but you will be charged rs. 12000 for changing the mother board.

When i asked why you dint tell about the mother board service and cost before the service center people told me usually they wont say about about changing the mother board over the phone. They will only say that the mobile can be serviced.

Another service personal told me even though mother board is changed we cannot assure the mobile will work.

This has led to be a height of depression and really couldnt bear what the service i receive from you guys.

My question:
I am not aware that water has logged into mobile. My mobile was working totally fine.
If a rain drops or sweat put me to a situation that i need to purchase a new mobile again then why should i get moto
I have not even started using the mobile properly event before that i have lost my mobile
Your service persons are not clear what they are answering and their answers are continuously changing.
My mobile was totally working fine will the mobile got switched off with out charge but how could you claim that mobile cannot be repaired.

If i had dropped my phone into water bucket swimming pool or if i get wet in the rain with my mobile, i accept that its my mistake.

But all these things didnt happen at all and now you are claiming my mother board has to be changed then with what trust can i get moto mobile again... I have a genuine reason to claim since its a very new mobile and i have been very careful using it. And rs.15999 spend on a mobile is not that easy. It was gift from my parents and cannot tell them that mobile cannot be used at all. My mobile totally working fine till without charge and if it had been a mother board problem it wouldnt have worked at all. Kindly consider my case and help me get my mobile serviced or replaced.

Hope to get positive reply from moto.

Thank you.

It was about 4 months my new Motorola G5 plus was working well I'm fine but it was as usual I charge my phone at night for an hour it got fully charged till hundred percent and I kept it for her side. When I wake up in the morning I was watching that from my phone from the navigation bar blue white and grey lines are running throughout the display and it automatically turned off. My head was freaking out that how it can be possible it's just a new phone I was knowing that its display problem so I kept it aside and went to office. When I came back to home I try to open that but I can see and hear that lock unlock sound was coming out from the speaker and I thought that is a minor issue so I should complain in the Motorola services via moto app. But I got to know that there is a service centre near Asansol . So I went who to check my phone problem. But the incharge of the customer care of Motorola in Asansol. Told me that your phone was Dip inside the water and your motherboard and the SIM card tray was infected by fungus and it got rust as per service centre. But I don't know how can it be possible I haven't done anything at all. It was just about a 4 month and my phone is just chill you within warranty but they told it cannot be possible because your phone is not coming under warranty under Motorola terms and conditions so I got freaked up a lot and my head got brust up that what the **** how can it be possible man I don't know why you people designs is a phone with written that water resistant as per company it is Splash proof ok fine . When I bought it from Flipkart it was alright within 4 months and all of a sudden it got rust . Then what's freaking things that Flipkart all Motorola is selling this phone for such a high rate up to 18000. And the customer care told me that the motherboard are the main part of the phone will cost you about about 10000 rupees for the motherboard I don't know why wel from the rust came and the water got dipped inside my phone I don't think that you are engineers and designers knows how to make a phone. I will not say that I can make a phone but still why it's required to make a SIM tray up of a phone. If a person walks in a road and all of a sudden it started raining and the person kept the phone in the pocket . So that means the phone will work. But I don't know how it is not working I haven't done anything but still it wasn't turning on. Show the phone by brought it it was totel costed about an 18000 so what's the mean of buying motherboard of about 10000. So I got to know about the problem from the customer centre. So I should complain in the consumer forum about this matter then why should Motorola Flipkart should sell this items about an such an amount . So I don't know what could be done I want my device to be get alright but I don't know what could be done I took my phone from the customer centre and it is kept as a showpiece for amount of 18000 I don't know why you what could be done right now please help me as fast as you can the complaint sheet is attached below this complain.

I bought my mobile on last week of july 2017 and from then i am continuously facing problem with my phone's microphone. Its not working properly, the other party is unable to hear my voice loud and clear. I have gone through so many queries in lenovo forum but no one gives satisfactory answer whether the software has problem or hardware. Motorola team please respond to my complain what i have to do to get it resolve as i am motorola fan and even i have currently moto e 1st gen from 2014 and it works flawless, i was expecting the same quality but this time i am bit disappointed with this issue. Please take immediate action on it because there lots of people facing the same problem out there and they are expecting to get it resolved by update but no single update i have received for it.
Thanks
Umesh dewangan

I bought Moto g5 plus from flipkart. The cover of mic was loose and it falls Everytime so I contacted Flipkart they told me to show earphone to customer service center of Motorola which I did but person in service center fixed it with feviquick without making any jobsheet card so I was angry because customer service center will get excuse that now
it will not count in warranty and he said same thing he said this is damage pc so can't be replaced. Clearly It's a manufacturing defect which is not my fault which i explained lots of time to Motorola customer care but they are not responding at all even told me to call back within 48 hours and today it's almost 5 days but still not responding like they are waiting to expire my warranty so I can not do anything but I want replacement of my earphones soon.

I have called customer care service of motorola from 16th of september till today i didn't get any response from the customer care. They are just playing with me. I keep on calling them to slove my problem. Two times they have changed the display and again i am getting the same complaint three this i have submitted my mobile in the authorised service center of motorola they people's also don't have the responsibility to slove this problem. The service center is too far from my home town. Last two time i went to the service center because of the motorola customer support persons called and they said their procedure to slove this problem i have done everything like they said. I have mailed so many time till now i didn't get any reply. The same issue i have till now they can't slove the problem. They can't take any proper decisions. The another fun is that nearest authorised service centre of motorola they are "not accepting my mobile for the service" then why they give the authorised service centre. Even the service center people's gives me manual job sheet then i call and inform to the motorola customer service they said it is not the job sheet number. How it happens i don't no. The service center people should give the printed job sheet with proper job sheet number. One month frequently i am calling the motorola customer care to slove the issue till now the problem remains same. "multiple mobile care" coimbatore is the authorised service centre which i have been given for the mobile service

Recently bought e4 plus from flipkart. It was meant to be a gift for someone. Found after 13 days that microphone wasn't working when on speaker. Talked to flipkart they didn't help saying return was only with in 10 days, really? Not even 30 days? They asked me to contact motorola, what if motorola does the service/repair and i'm not interested in repair but replacement. As i mentioned earlier it was meant to be gift for someone. Please help

I am sudheer kumar chava from vijayawada, andhra pradesh. I brought moto g4+ on 14th jan 2017 and i have faced a problem with the touch pad of the phone last month. So i gave it to your service center at sitharamapuram, moghalrajpuram, vijayawada, andhra pradesh 520002 on 26th september 2017. But till now they did not rectify my problem. Its been nearly 20 days. I have visited your service center 3 times till now but no use.
You people (Moto) don't have any responsibility on your customers? I am totally frustrated with your service and i will put a complaint against your service if you don't give a proper explanation on my complaint.

Thanks & regards
Sudheer kumar

1) my moto mobile set, xt-1650-03, 64 gb; imei no [protected]; under warranty till 27/10/2017.

2) problem: mobile automatically shut down and battery is totally drained out

3) was given to motorola service centre: pts-400-technologies-ghatkopar (204, rajgor empire, khot lane, opp. Bata showroom, above aqsa showroom. Ghatkopar west-400086). Contact no[protected]/[protected]/[protected]

4) service record no srpts[protected]/srpts[protected] dated 90/9/17

5) service centre is incapable of repairing the set

Hi,
I went to cellularworld service center in moksh plaza at borivali, mumbai, for my moto g4 plus mobile repair.
- my phone falls in warranty period. Phone's display had issues and the executive at service center told me to change it, which they did free of cost. But then my phone started behaving abnormally. It would flicker, go to sleep mode whenever i made or received phone calls.
- i went back to the service center and they worked on it, but the problem continued and this time around phone started to freeze ;i was not able to operate it.
- i went back to the center they changed the touch pad but within 24 hrs the issues reappeared and also they didn't fix the screen properly, it was protruding out.
- i went back to the service center again but they didn't behave properly this time around and said that moto's internal parts are faulty you should approach moto directly. It was bit abnormal but after deep argument they agreed upon for the repair. Screen was fixed properly but still my phone has issues. Whenever i move the application on screen i see shadows of application moving along it at the background. It flickers at times.

I am not at all satisfied with the service offered to me by the service center. I feel cheated. I am writing this for seeking help.
Thanks.
Jayant
Contact no. [protected]

Dear motorola team,
I am too much frustrated with your service center service in jamshedpur, jharkhand.
At the time of charger connected, the screen of my mobile jerked and hanged every time since last three weeks.
I visited service centre, they kept my mobile on 6th ot.17 and generated complain in system.
They called me today that problem has been resolved but after waiting two-2 hours, they could not handed over my mobile but in system they had closed it as resolved.
They misbehaved with me too.
Still my mobile is under service center, they have not resolved and you can see in system that problem is resolved and closed.
Please need your intervention to help me.
Waiting for your support to resolve this issue till tomorrow otherwise i am compelled to take it another way to media network. (Scan copy of service centre attached)
Thanks and regards,
J thapa
[protected]

Dear sir,

From yesterday my mobile lost the display.in this regard we are went to service centre (Lenovo and motorola service centre, kukatpally, hyderabad). But in service center no one technician is not available to service my phone.

Today also i was went to this service center, but they are saying from today afternoon the warranty period was expired. And they are asking rs 6800/- for servicing my mobile.

Please do needful on this issue as early as possible

I am below providing the my mobile and purchasing details.

Model:-moto g plus 4th gen (Black 32gb) (Imei [protected])
Sold by amazon (Order no:-#[protected][protected]
Dispatching date :- 10th oct 2016.
Vendor name:-green mobiles.

Thanks and regrds
B manoj kumar
Kukatpally
Hyaderabad
M. No [protected]
Mail id:- [protected]@gmail.com.

Hi,
My name is haji and i am a moto user and i m using moto plus and the phone is not getting charged by my own charger cable and on the display the shadow of different apps are visible and the battery has came up a bit from the normal position and when i went to service centre they told it is a liquid damage and they cant repair under warranty and they said liquid is in mother board and it went down to the charging port and damaged the cable however i cant understand if the liquid is in motherboard how it came down to the charging port and damaged the charger cable and it did not damaged the charging port nor the phone which is not possible if the liquid is inside the phone the phone will skimpily not work and how can liquid flows down to the charger port and damage the cable and i m chasing the service centre guys and no proper response and my phone is under warranty and they are saying liquid damage does not come under warranty if it is a liquid damage the phone will shut down and it will no flow and damage the charger cable nonsense this was not expected from moto and if i don't get proper resolution i will be soon uploading a video in you tube about moto as this is not acceptable

Hi, am ravi kumar. Using my motorola m mobile last 7 months and am facing network issue and 4g signal problems and i concerned 3 times to resolve my issue at motorola service center but they didn't clear my issue. If possible need to change my mobile in a possible way. Please conway my request and solve my problem.

Thanking you

Regards,
D ravi kumar

Subject
Touch screen not working properly

Question reference #[protected]
Date created: 23/07/2017 04.23 pm
Date last updated: 23/07/2017 04.23 pm
Status: unresolved

Now my phone (Motorola g4 plus) condition is very bad to use, because of automatically touch screen operated.in this situation i cant use this. I am a businessman, daily i got lot of calls. Now i cant contact with the clients. My phone is in warranty period. This kind of complaints shows the cheating of customers. I like moto that's y i choose this company, this is very pathetic condition to use. 4 month before i purchased same phone for my wife, now i am thinking about that one also, how long the life of the mobile. I think u understood my situation & problems what i am suffer. Please do the needful.in this condition i cant use this one. I prefer for a new one because of its not of my problem. The company should replace it & pay for the valuable time of the customer demanded amount. This amount comes to under the product that makes the total loss of the customer.
I wish this will clear at earliest...
Thanking you
Jithin p ninan
Naduviledathu
Kalampoor
Piravom
Ernakulam
Kerala
India
Contact number:[protected]