Motorola Mobility Complaints & Reviews

I purchased moto g5s plus.
I ordered it at 2 nov 2017 and delivery date was 6 nov 2017 after only 5 day used i noticed dust particals are entered in camera bump.. As per amazon they gives us 10days replacement policy bt at 11th day any customer including me faces the situation like this.. What we will do fir it?
I blindly trust on moto (Lenovo) bt it fails only in 5 days. Amazon as well as moto denied to gives me service.

Either give me full replacement or give my money by refund...

Micro phone is not working other person cannot hear what i am speaking i can able to hear what they are speaking if i use my head set they can hear properly. If i enable speaker and keeping my phone in front of my mouth they can hear. I purchased my phone before 20 days. The company had given 6 months warranty for accessories and 1year for hardware. So what should i do now.

Hello friends,
I am gonna explain you about worst fraud moto service centre madurai (Cbt - 049 sact communication, 223 first floor, naicker new street, opp axis bank, madurai - 625001, contact[protected].

Job sheet no: srcbt[protected]

After 4 months usage my mobile suddenly stopped working. Touch not responds. I went to madurai sact service centre. They checked and told display death. Out of warranty....

There is a gap between the frame and the display as you can see in the video. Due to this defect inner screen is cracked in a week o[censored]se.

I sent the phone to service center to have it repaired under warranty but service center claims that it is not a manufacturing defect and when i reached the lenovo they insists that their service center report is final and they have nothing to do. When i ask how in the earth internal screen is cracked without even a scratch on the display they have nothing to say but accused me of misuse. I completely lost my trust to lenovo.

After i had this issue, i made some research and found there are many moto z play users having same problem. This clearly indicates that this is a chronic problem which lenovo denies it.

https://imgur.com/a/gJic3

https://www.youtube.com/watch?v=7m6bvvhPasA

Hello sir
I bought moto m on june 2017.
Two days ago my phone dropped in bathroom and got some wet.
I was shutting down immediately and not power on until two days. After two days i'm trying to start my phone but it's just vibrate and not charging.
I went to motorola service center there was a madam she said your phone had liquid inside so your warranty has been void now.
I saw some youtube video air new about motorola m is water resistant but the hell to service center they said me to pay 70percernt of total cost to repair it's motherboard.
If it's not water resistant then why you shown up.
Now i felt so much regret to buy moto m that's my biggest mistake.
I want to repair my phone in warranty..
Regards
Pawn khatnawalia

Respected sir,
I guess the company owes me an explanation about the launch of new moto phone "moto g5s+." few months back, i was searching for a new phone and trusting your company as the best budget phone in the market i choosed to pay 17k for "moto g5+" as it was new model and after few months (3 or 4) later the company launched better model with less price.
Soo just answe me,
"how do we trust you with your product if you will launch a better one with such short interval and make your customer realize that they committed a mistake by choosing this product..??"

How pathetic service can a mobile company can provide let me show you. On 5th october i submitted my mobile phone (Moto x force) to motorola service center in roorkee, uttarakhand named as kapil enterprises as its having a screen issue. Service number they have given me is srrke[protected]. Today's 10th of november still not got my product back. No call whatsoever from there sides about the delay. When i call local service center they tell me to call to at customer care number and i call customer care they tell me to contact me at the local service center. This is how they are playing with customer. There is thing the company should to save thousands of future customers, to shut down the company. If you cant provide the service you will be shut down soon.

I have recently bought moto g5plus 2 months ago. While inserting headset mobile goes automatically in do not disturb mode. Even after removing it again goes in dnd mode. This happens while i'm traveling. Even after updating the android issue still exist. This has happened to my friends. Please check as soon as possible and resolve it or i will return the mobile. It's definitely seems to be a hardware issue

I purchased a mobile phone Moto G4 (IMEI: [protected]) from Motorola Company i.e., Motorola in February 2017. The phone was working normally till 13th July, 2017 except getting hot while charging and I took that as normal. But on 14th July, 2017 at around 7:00 pm, I came from office and kept my phone on charging and took rest. After half an hour, I heard a blast sound and I got scared. I thought an encounter broke out as I was fallen little asleep. I woke up and saw my Moto G4 phone exploding and smoke was coming out of it. My carpet got damaged also.
Then I registered a compliant via email on evening of 14th July, 2017. After 2 days I got a call from Motorola Service Center (The Net Surfer, Poloview Srinagar J&K). They asked me to surrender my phone to them. I submitted my phone to the above said service center on 18th July 2017 (Job sheet No: SRCSR[protected]. Then they made me unnecessary wait for almost 30 days. After 30 days I got a shocking email and call in which I was blamed, “Your phone has been damaged from your end and it will be repaired under chargeable basis only”. I explained my situation and warranty details to the concerned caller (Mr. Naveen Kumar) and he just got mum. Motorola blamed me for the damage caused to the phone and being helpless, I accepted the proposal for repairing my phone on chargeable basis as I thought I will later register a case in Consumer Court claiming payment for under warranty phone. Even allowing Motorola to repair my phone on payment basis before 2 months, there is still no update till date. I visited the service center 30 times and they use to tell me that they don’t have approval from their Back End Authorities to repair my phone. After that I contacted Motorola Customer Care Service 40 times but they were always giving me lame excuses like you wait and you will get a call from our back end team. They repeated this statement 40 times to me and I never got a call from their back end team. It is happening from last two months. During this period I also spoke to 5 Senior Customer Care Executives but they too repeated the same statement (wait, you will get a call). I also contacted Motorola through various emails but those were not responded at all. Apt to mention here, my phone is still lying in Motorola Service Center from last 80 days for want of services & repairs. On 7th October, 2017, I called your Customer Care Executive again and he promised me that Motorola will provide you new or repaired phone within 4 working days. The recording of same conversation is saved on my laptop.
Since time is most important thing in this world, Motorola wasted my lot of the time in calling, writing emails and in online chat. Now I request you to kindly direct Motorola to solve my issue along with the compensation for wasting my lot of precious time within 12 days. If they failed to do so, then please raise penalty of 12, 00, 000/- (Rupees Twelve Lakhs Only) for wasting my precious time. I have all the emails and the recordings saved on my laptop for ready reference.

Mohmad Shahid Bhat
[protected], [protected]
[protected]@gmail.com
Hazratbal Srinagar J&K, 190006

One of my mobile sims suddenly stopped working and i gave it to replace the sim tray. Except that everything else was in perfect condition. Initially they confirmed it would be done within 30 mins. After handing over my cell, they said, something went wrong and reported a short circuit during the sim tray change process. Then they kept the mobile with them for three days. After multiple follow ups, they handed over my mobile back to me today with at least two additional defects that i found so far.
1. A portion (Near o, p, m, 9) of the keyboard is mistyping
2. Flash of the camera not working

Finally i figured out, the original issue was with sim and not with the sim tray.

Hello myself athmi rai,
There is switch off issue in my moto g4 plus mobile and i had given it for service in the service centre located in karve road pune. My phone is under warranty and first time the service centre could not resolve my issue and so i had to repeat the process of service again i. E within a month twice i had put my phone for servicing but still the problem continues. The service centre keeps the phone for more than 5 days and still do not resolve the issue. This carelessness of the service centre will affect the name of the product.
Please do look into this problem n take proper measure on this.

I gave my phone to motorala bhubaneswar service center in bapuji nagar to fix my broken phone glass. They fixed it then placed a faulty screen or glass on it which was causing problems, i gave them to fix it again and they said they changed the glass but it's still having the same issues. The phone isn't even two months old. When i gave them to fix it for the first time, it wasn't even a month old.

I had problem of charging with my moto x play it is showing charging symbol but is not charging so i gave it to its service center for repair but they are saying to replace its mother board as they are unable to diagnose the problem and they are saying it a internal problem, this phone gives me a lot trouble, please repair it correctly by finding its main problem

My phone is in warranty period but Service center did not repair my phone
When I asked them that why u r not repairing my phone the staff member started beating me and I was beaten by the 4 staff members regarding that I have also filed a police complaint and also filing the case against Motorola service center
Therefore I want the Motorola company should take the strict action ASAP

Dear sir,
This diwali (October-19) i was purchased motog5s lonar grey mobile at b new mobiles in tirupathi. Two days mobile working well then suddenly signals of sims and wifi not coming in full signal areas also. I went to tirupathi service center (Near goindarajulu temple) and submitted mobile at 30.10.2017 along with bill but up to today they don't check mobile when the mobile receiving time at least not give any receipt to me. Daily told me moto technician in leave.
Kindly rectify my issue sir.

Regards,
V. U. Satyanarayana.
+91 [protected]

I purchased moto c plus on july 12th from flipkart and for initial setup i connected to my private wifi and the mobile keeps on rebooting itself continuously and i cannot perform any other operation until i switch off my wifi.
I took the mobile to authorized moto service center yesterday and they and conected to a wifi network at that time it is still working that is when i realized the problem only comes when i enter in bsnl wifi. Even after this process the mobile issue isn't resolved.

First you have provided me wrong information about the service center in shimla. Second your service center in shimla refused to repair my phone free of cost. My experience with this company is very bad now i will take the help of social media spreading what has happened with me i am feeling cheated and fooled by this company. My mobile number is [protected].

Respected sir/madam

I aditya rawat have one of your moto g4 plus mobile in which i recently faced charging issue as it was covered in warranty i took it to moto service center i. E near mdda complex dehradun they kept my phone for 12-15 days and dint provided me with a spare phone to use. All that went well as i received my phone finally after 12 days but i realized that my phone started having other problems within days like
1. Finger print sensor was not working
2. Phone vibration was not working
3. Heating issue
4. Camera quality showed up too b very bad
The service center said that they have changed my phone board as it was the main issue and gave me a new imei number.
I was not back home so was not able to report these problems to the service center and now suddenly my finger print sensor stopped working completely. I took my phone back to the service center and they kept me waiting for hours and in the end of the day said it will take 15 -16 days for the repair so i asked for a spare phone to use they gave me a low grade phone that is also not 4g.
I submitted my phone on 7th oct 2017 and called them to ask about the status of my phone they dint inform me by them self for weeks i called after 21 days and they said that the parts they have ordered is not available with motorola company and so i have to wait another 3 to 4 weeks i argued with them and said that i will come next day and i want to see my phone ok but at that day i was not able to make it to the service center and now after 7 days i called them back and they said that they have packed my phone as it was and want me to take it back as they cannot provide me the part which my phone needs.
I have emailed every possible moto service people but dint not got any proper response. What can be done please let me know i need to file a complaint against moto and this service center.

Hello

Dear sir

I purchased motorola moto g5s plus on 27/9/2017 at amazon india invoice no - bomi-16000 sold by darshita aashiyana pvt ltd bhiwandi maharashtra,
I work in muscat and i moved on 25/10/17, after few days o[censored]sage i found dust inside the camera lens, i am totally disappointed and facing so much mental stress, always i loved motorola mobiles and i was proudly displaying before my family and friends and now after this defect in phone my friends are making fun of my selection, i am unable to answer them, i contacted amazon but they said it cannot be replaced as october 10 was the last day for return or exchanged,
I request motorola to adress my complaint and provide me the replacement as i love moto phones.

I purchased a motorola mobile from amazon and with in 7 month i visited service center 10 time and now they people not provide me replacement neither they ready to assist you and there customer service people behave in bad way
Service center add noida sector 2 and service center people delete all data related my mobile like job sheet
Mobile owner name shreya katiyar
Mobile model motorola g4 plus