Motorola Mobility Complaints & Reviews

I purchased a new moto g5s plus mobile from amazon in last month and now i observe there is full dust in the back left camera at first and then now it is observed in the right camera also, and i was unable to get the images with a good quality, completely damaged images i was getting with the camera, so please fix it and i don't want my phone to be opened up, kindly refund me or replace my phone with a new one,

Dear sir/mam
i have submitted my phone for repair on 7/12/17 the problem was after update my vo lte and sd card stopped working the service center guy told me that it is software problem so we need to reflash the phone software and it will take 2 hours and after that my vo lte started working but sd card did'nt so service center guy told me to leave phone for 8-10 days because they need to replace pcb board and i asked him that how much long it can take then he told me not more than 10 days and then i clearly mentioned him that i won't be able to leave my phone more than 10 days and he told me sir don't worry we will repair it before 10 days so i waited for 10 days at 14 dec i received a call regarding my phone repair and he told me that my phone is ready and i can collect it on 16 dec so i visited service center and i got to know that its in repair progress and the guy told me that we received a board and after fitting it we are facing some issue so he told me that we need to order new board and hence we need one more week and then i complained about it and they told me that sir we are forwarding it to senior team and you will receive a call before 6 but nothing happened then again i called the service center they told me to wait and i will receive a call when its done and then i again called customer care i told them i need to talk to senior team they again told me to wait till 5 but nothing happen so i called once again and they told me that senior team tried to reach me but they were unable so they responded through mail they told me to wait till 20th but today at 19th service center girl name amrita called and told my father that body is damaged and i need to pay for it i was so shocked and angry because at the time of submission the service center guy told me that we need to check your phone physically so we need to remove your phones tempered glass and asked him why tempered glass then he told me for physical examination its necessary to check warranty and other factors so said ok after the so called physical examination he told me the phone is in warranty and i will be not charged for repair and i m confirm my phone was not damage from any side and any angle but your service center girl amrita is telling that phone can't be repair until i pay for body so told her no i won't and i want my phone to be repaired on time but she refused and customer care agent also refused to help me and one more thing the service center girl behavior to customers are so bad that she started blaming me that sir we have rejected your phone 3 times but you still dropped the phone for repair and we told you to that we won't be able to repair it and not that she started she saying that when i called for phone inquiry they told me my phone will not be repaired because body but nothing happen like that till the date they were telling me to wait and not a word about body and one more thing i took my phone for issue related to sd card and volte but in job sheet they mention me complaint for freezing and crashing its not right at all and now she is stating me as lier and fraud so i filed a case against company and service center and if my issue is not solved then i"ll take legal actions against company and service center
its a humble request to solve my issue i m fed up of your service and never gonna buy moto or lenovo phone again please consider this matter serious and urgent because your service staff doesn't consider value of time they think people have time to call all day and in the end get treated as fraud and lier my consumer complaint no.546427 and 543718 please consider this matter serious and my expectations from company are either replace my device or repair it free of cost as its in warranty waiting for your response
name chirag chaturvedi
phone no.[protected]
job no.Srgjr[protected]
imei no.[protected]
thank you

Dear sir,

Please note that i have purchased moto e4 plus in september 2017. Now the touch panel is not working. I have gone to service centre. They are simply avoiding to solve it. It is under warranty but they are charging rs4500 for that. They are saying it is because of damage but the there is no scratch on the screen. I have many friends those who are suffering from the same issue. The company is very much aware of the situation. I am attaching the letter from service centre & also the picture of my phone., just to prove that they are misleading their customers. I need solution or else i will take further step to solve the issuer.
Question: what are the things which are covered under warranty?

I bought my moto g4 plus. From amazon it was working good after 4 months i got display issue i gave my mobile to service center. They told they will replace display. They took one month to replace my display but after 1month the display started doing ghost touches. I visited service center they told it's software issue they will resolve it and did software work but i faced the same issue they told need to replace display and took the mobile for another month, but again after that i had screen burning issue i gave them again now i'm facing the issue again and also they spoiled my proximity sensor

The problem is my phone power button is damage and i go your service center
but the said that first they said i pay for tham and the button cant provide they change hole display for one button and they charge me 3200 for that is that fear 8000 is hole price of the phone that you change one button in 3200 fist i complane you and if you do not take any action on this matter i will go for a consumer court.

I, padarabinda kar, a citizen of dist. Puri, state - odisha have purchased moto g5 s plus on 7th october from amazon. Initially it shows charging problem. After 15 days o[censored]se i saw the headphone slot was not working properly. It creates a noisy sound whenever i put the earphone on. So i immediately went to moto service centre which is located at puri on 24th november. They said the phone has motherboard issue and it will solve within 2 days and mobile will handover to me on monday. Thereafter i daily enquired about the status of my mobile from their side always the same answer it will take two more days in a very rude manner which is not acceptable at any circumstances.. After being harassed for 10 days by not using my mobile, today on 2nd december i again went to the service centre and told them to handover my mobile without solving the issue. Bt they refused to handover my phone by saying i have to come the service centre at 6.30pm. When at 5.45 pm i have reached the service centre the service centre had already shutdown and the employee who told me to come at that particular time they even didnt listen a single word. I had purchased the phone. I have all the rights to use it.. And in any means i cant tolerate the misbehaviour from your side. I have done the biggest mistake by purchasing the moto phone, the worst product and worst service i have ever seen in my life... The company cheated me by selling the damaged product. Shame on you and your service...

i have had at least 4 motorola motos and have had problems with them all.in may of 2017 i purchased a motorola moto and had nothing but problems. My phone was returned at least 3 times and each phone was sent back to me with a different problem. I insisted on a refund and finally was approved for one. I was then asked if i would settle for an update on a phone - i believe it was a motorola g5. I received this phone (Not sure of date) and this phone began having problems with a few weeks. I again requested a refund for the original price i paid and this was denied. Below is a link in regards to some of the conversations i had with your company.
https://mail.aol.com/webmail-std/en-us/suite
more conversations in regards to the g5. Again, i am requesting a refund. If i am not offered a refund i will continue to pursue this matter until a refund is received. I have had at least 4 or 5 different phones, all with defects. I previously sent you a copy of my original sales receipt. Obviously you cannot stand behind your products - for $225 you cannot afford to satisfy a customer???

I have had no less than 40 emails between myself and your business, all of which i still have filed.

I have contacted consumer affairs and other agencies and will continue to do so until i receive a refund!!!

Data shows "suspended" even though data plan exists. No problem for the past 2 months since the purchase of the phone.
This has been occurring since 30th of november, 2017.
Data connects right after turning the device on, then stops, and data carrier shows "suspended".
Imei number - [protected]
Desirable resolution would be a solution that works.

I have given my mobile phone in ambala service center for repair the charging port, and it was in working condition and when i went there to take my mobile phone they said after repair the charging port its not able to turn on and they declare while reparing the jack bymistake its effected to mobile screen. So i kindly request to give me my mobile phone in working condition or else change the board from their end..

Im order moto e4 plus after i used the sim slot is not working then i gon to service center but they are telling it is phycial damaged so we cant do any thing but i have warrenty card also then they told amount have to pay rs 8000
So i request to take any action on them plz
They wasted my 10000 rs

I hope this consumer complaints can help me out

Hello

I had submitted an moto x style mobile for repair which was under warranty. I was facing problem with touch issue, so i submitted my mobile to authorized moto service center in mapusa - goa with reference number srptso[protected] on 5th october 2017.

Around first week of november i got acall from service executive of motorola mr yashdera saying i will get my mobile back repaired or i will get a new mobile (Moto g5 plus 32 gb) since it is under warranty.

Till now i hav not got my mobile back

Gave a phone to repair as it was in warranty said it will be done in 15 days till now 1 month 22 days almost 2 months over still not receive my phone they said they will replace phone even failed to give that every time i call one week time another week time only this i am hearing job or sheet number of moto is srbbg[protected] pna and even customer service does not respond they promise a call back but never what kind a customer service we paid 40000 for mobile no respect or value to customers please help to get my phone

I have purchase mobile moto g4 pluse on june 201t6, then after one month
I observed the screen auto clicking at that time i thought it it was a normal problem, then it was not there like that, then after 8 months, it started again the same thing but now it is a huge problem with that its not possible to use 1 sec also my mobile with that problem, i have taken in to moto service center they said software issue, you need to update it, they updated and given, after one month again its started the same problem i have resetted the mobile once and i am using the mobile like that i did 3 or 4 times, at present the problem has been increased, i am not able to use that mobile even its not possible to swichedoff. I frustrated with that mobile even its not completed 2 or 3 year. Finally i got to know that, that is not software issue its a manufacture defect (Hardware problem) and warranty period also over. So now what is the solution for this problem and now who can fix this issue what i have to do now, i have spent around rs.15000 (Fifteen thousand) for this mobile and it is not even completed 2 or 3 years also now its completely gone, what is the solution for this issue?

Sir/madam,

I am geo jacob. I bought a new motorola phone moto g5 plus on 9th september 2017 through flipkart. But on 26th september 2017, the device stopped recognising sim cards.

The product was given for service on october 3rd 2017 as instructed by the customer care of motorola services at spectrum solutions, v56/b1, near corporation bank, erattayar road, kattappana, idukki, 685508. It was told from the service center that the product would be repaired by 15 days. The job sheet number is srkoc[protected] and imei is 1. [imei/serial no: [protected], [protected]

Then an enquiry was made about the phone on october 16th 2017 and then reply was that it would take another 15 days for the repair. So a contact was made with motorola customer care about the service. The reply was that i would be contacted within 24 hours. But i didnt recieve any response via email or phone.

For the status of the repair, motorola customer care was contacted again on 31 st october 2017 and i received a reply that i would be contacted via telephone within 24 hours. I did not received any call from the concerned service technicians or motorola team with regard to the status of my phone.

And again contact was made twice and i did not recieve any call from the concerned department.

I contacted many times via email but i have not recieved any reply mail and thus turning it to be a serious concern.

I also have collected the chat records as a proof of motorola and lenovo companies false claims.

Then i attempted calling the customer care and i was told sorry and still no specific date was given or any attempt to repair my device. Then on november 8, i recieved a call from customer care saying that i would get it repaired on 14th november.

Therefore i waited today till 23rd novemebr and when i contacted the ´customer care the reply that i recieved was that a fresh job sheet was issued with regard to my phone.

This would indirectly mean that it would take another month or an year for the same.
I contacted moto customer service 3 times today and i was never contacted when would or what is the status of my phone.
I have collected all chats that i had with motorola as proof to support my claims

I need a solutión to this problem. I already posted here once about the complaint. But i dint recieve any further progress

I expect you to please replace the item. This is not expected from an international brand

.

I would point out that this is a very serious misbehaviour and violation of my rights as a consumer.

I would expect the concerned department to either replace the phone with a new one or refund the amount by this week.

Else i would have to go with legal procedures or use the social network to publicise the irresponsible and unattended motorola service team.

I expect that i would get a positive reply with regard to this mail and concerned department would call me and give a date when i would recieve a new phone or refunded amount.

I purchased moto g5s plus.
I ordered it at 2 nov 2017 and delivery date was 6 nov 2017 after only 5 day used i noticed dust particals are entered in camera bump.. As per amazon they gives us 10days replacement policy bt at 11th day any customer including me faces the situation like this.. What we will do fir it?
I blindly trust on moto (Lenovo) bt it fails only in 5 days. Amazon as well as moto denied to gives me service.

Either give me full replacement or give my money by refund...

Micro phone is not working other person cannot hear what i am speaking i can able to hear what they are speaking if i use my head set they can hear properly. If i enable speaker and keeping my phone in front of my mouth they can hear. I purchased my phone before 20 days. The company had given 6 months warranty for accessories and 1year for hardware. So what should i do now.

Hello friends,
I am gonna explain you about worst fraud moto service centre madurai (Cbt - 049 sact communication, 223 first floor, naicker new street, opp axis bank, madurai - 625001, contact[protected].

Job sheet no: srcbt[protected]

After 4 months usage my mobile suddenly stopped working. Touch not responds. I went to madurai sact service centre. They checked and told display death. Out of warranty....

There is a gap between the frame and the display as you can see in the video. Due to this defect inner screen is cracked in a week o[censored]se.

I sent the phone to service center to have it repaired under warranty but service center claims that it is not a manufacturing defect and when i reached the lenovo they insists that their service center report is final and they have nothing to do. When i ask how in the earth internal screen is cracked without even a scratch on the display they have nothing to say but accused me of misuse. I completely lost my trust to lenovo.

After i had this issue, i made some research and found there are many moto z play users having same problem. This clearly indicates that this is a chronic problem which lenovo denies it.

https://imgur.com/a/gJic3

https://www.youtube.com/watch?v=7m6bvvhPasA

Hello sir
I bought moto m on june 2017.
Two days ago my phone dropped in bathroom and got some wet.
I was shutting down immediately and not power on until two days. After two days i'm trying to start my phone but it's just vibrate and not charging.
I went to motorola service center there was a madam she said your phone had liquid inside so your warranty has been void now.
I saw some youtube video air new about motorola m is water resistant but the hell to service center they said me to pay 70percernt of total cost to repair it's motherboard.
If it's not water resistant then why you shown up.
Now i felt so much regret to buy moto m that's my biggest mistake.
I want to repair my phone in warranty..
Regards
Pawn khatnawalia

Respected sir,
I guess the company owes me an explanation about the launch of new moto phone "moto g5s+." few months back, i was searching for a new phone and trusting your company as the best budget phone in the market i choosed to pay 17k for "moto g5+" as it was new model and after few months (3 or 4) later the company launched better model with less price.
Soo just answe me,
"how do we trust you with your product if you will launch a better one with such short interval and make your customer realize that they committed a mistake by choosing this product..??"