Motorola Mobility Complaints & Reviews

I have given my moto g5s plus phone to service center (Smart care-ctg, adyar, chennai) for screen replacement (Job sheet no: soin[protected]) as the screen is broken. For the repair work they charged rs.6500 and when i about to collect the device i noticed in right top the screen is not fixed. I started inquiring why you people done a poor service like this, they replied back to me saying the back case also needs to be changed and for this i have to pay an extra amount of rs. 4500 and as a whole i have to pay a sum of rs.11000 (Even the new phone cost itself rs.14000). I felt very bad about this as this is a total fault of the service person and i refused to accept the device. The device is now with the service center. After this incident, i started contacting motorola customer support and they are not even responding with a resolution. Till now i have raised 5 incidents[protected],[protected],[protected],[protected],[protected] to motorola customer support and no action taken by them yet.

Ignorance to provide solution by the service provider at ranchi service centre and they are trying to mislead to the customer. I approached during warranty period but they have not entertained my complaint and suggested to come after few days. Again when i visited they denied to do service under warranty and not opened the job card of my hand set. The customer care executive of motorola also said that you have to tackle it with the service centre only we cannot help you. The service centre executive accepted that i visited there with in warranty period but not resolved the issue with my phone which i have bought in 2016 and reported issues with the phone.

Dear sir,

Good day! I purchased a motog5 (S) plus from dotcom moto hub on 8-jan-2018.

I am facing the following issue with my new phone. When i am watching a video in whatsapp, and i receive a call, which i attend, the video does not pause! The video sound is playing in the background of the call. Hence i am unable to speak with the caller!!

On 12-jan-2018, i visited moto hub at vijaya forum mall, to check this issue. I was disappointed by the customer service given by vendor!!! The sales person initially told it is an issue with whatsapp, then he said it is an issue with android 7.1.1!! Then finally took my phone number and promised to give a feedback the next day, but till today no one bothered to call me!! Very pathetic after sale service!!

Will motorola take this issue and do something or at the least give me a convincing reply!!

On 02/06/2017 i bought a moto m (Silver, 64 gb) on invoice date:[protected], having [imei/serial no: [protected], [protected]] mobile phone from you via flipkart having order id: od[protected]. I have discovered that the phone has the following problems

1. Switch off / on itself.

2. Charging /issues

3. Lining in display

4. Software issues

5. Battery discharged from 100% to 20% itself after restart.

I have complained all these problems in your service centre three times.

1st time, on 2nd jan, 2018 - only software has been updated and returned to me.

2nd time, on 3rd jan, 2018 - some parts has been changed and returned to me. But my problems not solved so i resubmitted o 6th, i have my job card also for the same.

3rd time, on 6th jan, 2018 - phone submitted & phone is still in service centre only.

When i spoke to the manager, i have been told to take phone with older version of software, my phone doesn’t support new phone.

I bought Moto M (grey) on 24/4/17 from flipkar with order id OD[protected]. Since then, my mobile is having unique issue that it will not get switch on if I switch off (due to slowness / to refresh apps).

In past 9 months, i had this issue 3 times, each time i have to rush to your service centre, they keep the mob for a week and deliver it back after updating software (?). Dates of complaints are 14/6/17, 21/8/17 and 9/1/18.
Neither they are providing me any permanent solution, not replacing if there is hardware issue / not giving me any replacement (service centre - Rajajinagar, Bangalore).

I am using mobile phones from past 10yrs and this is the worst mob phone in my life time that you made me to go to service station everytime for simple switch on issues.
Cervice centre excecutives are pathetic.

3 complaints in 9 months due to handset / software / hardware issue which had given me worst of nightmares.

I need a refund and satisfactory reply else will left with no option but to go to consumer court.
Complaint raised under motorola website under Incident:[protected], awaiting response

Dear sir,

Name : yuvraj karsarpe
Email id : y. [protected]@gmail.com
Order id: od[protected]
Mobile : moto e4 plus

I have send request return for mobile-moto e4 plus.

The main issue for filpkart mobile -
1) after every five days it got hang and unable to touch any where after i did factory reset then it work but today also it got hang
But internet data is off so, i can't do factory reset also and now i got stuck. How third class mobile it is yaar.
Why playing with customer sir. Stop producing or selling mobile yaar if you don't know how to give proper product.
2) i visited to your servicing center in impress mall nagpur they are saying that i need to go dharampeth lenovo service center. What type of third class service providing you sir. All work got stuck man.

I m not satisfy with the product.
Please accept my return request and give my refund to me and don't play with customer

Thanks n regards
Yuvraj karsarpe

This is to inform you that am one of your customer from the last 3 years. I have purchased the mot x play through flipkart on 19.10.2015, now the last 3 months onwards battery is automatically discharged, every day i put fully charged the battery, in the evening 60% of the battery was discharged/switch off automatically. So i am visited your authorized service center delhi (The cell point, b1/517a, jankpuri, 110058) on 04.01.2018 for checking. The engineer saying to replace my battery and software update to solve my phone problem, and also said due to out of stock the battery you have to for 2 days. Finally am agreed for that and i made half advance payment also for urgent formalities. This phone gives me a lot trouble from the last 3 months, but after a regular followups today (09.01.2018) the cell point executive told me wait for 2 -3 days also, if it is not received you will get refund the advance amount. This was the poor service offered from your end after waiting battery replacement from the last 5 days.
Kindly see my problem and revert back immediately

The moto m device which am currently using it not all getting charged. The original charging cable was having the issue and i replaced it with a new one. But still it is doing the same.

Have been facing this issue for for than 6 months and my device is not more than 1 year old.

Am unable to charge this device anymore and the device is usable now.

This seems to be a repeated issue with moto m across most users and so far we haven't received any solution from the company perspective.

Sir,

Reference: imei : [protected]
Model: xt1770.
Handset deposited at service center express road kanpur.

Kindly note that my handset moto e4 plus purchased online on 10.08.2017,
Had minor touch screen problem since day 1 of purchase which gradually became major problem day by day.
I went to the service center (220, express road the mall kanpur-208001, mobile : [protected]) with my complaint on 19.12.2017.
Service center deliberately started saying that the handset is physically damaged and is out of warranty thus repairing cost is chargeable.
I repeatedly convinced them that the set is perfectly alright and there is no evidence of any damage.
Service center started making an issue and now saying that the set is bend, and not specifying from customer care technicians.
You are therefore kindly requested to help me to sort out this problem and get my handset repaired which is very well under warranty.

Thanking you
Aurindam bhattacharya
(M) [protected].

Purchased moto g 4 from amazon in july 2017. First a pin in sim slot broke then it began to turn off frequently.
Approached service centre but they denied my warranty under the term 'physical damage '. Now says need to change charging port and battery which will coast ₹.2600 approx.
I didn't expect this. You people are focusing on denying warranty than providing it. That pin broke within three months of purchase. Worst service ever

I have purchased a moto c plus mobile. After 5 days problem in mobile then go the service center. They have format my mobile. After that some functions stop working then i told regarding this issue but they have not resolve this issue. After that i have complained to the motorola online customer care. Then technical team called me and told me they have updated wrong software so that options are disabled. So when you will go the service center then call me and told to customer support team they have transfer call to me and i will talk with the service center. When i go the service center and call to customer support team then they have not transfer call. After that i have lot of emailed
But they have not response yet.
Complain no - incident:[protected]

I'm using moto z2 play, and everyone using moto phones on this planet facing this terrible "ascending ringing volume" setting, that can't be turned off. What the heck? I paid rs.28000 for moto z2 play, and am i not allowed to hear the actual ringing volume for incoming calls?? Update the moto software to disable this increasing ringing volume.. Or provide a workaround. Who the heck are you to force this low volume of first 3 sec of incoming call ringing?? It makes us angry.

Dear,
Motorola India is not providing me the service for my smart watch...they are fooling me for past 1 month..they sometimes admit the problem and on ther day start refusing it...
one day assures for replacement and on the other day transfers the case to another person ...they are frauding me for past 30 days...
please help.
Case ID[protected]

thanks in advance

regards
kush singh ghuraiya

I had purchased a lenovo phone from flipkart as on 24/05/2017. On using the device for about 2 months i found the touch screen to be unresponsive at some specific location. So i returned the device to the service center, from their failing to repair the issue i was given a new phone moto g 5 s plus from the service center.

The device was performing good untill some software update came and ruined the device. Now the device has been showing low signal strength all time where the cellular reception is very good and battery is draining very fast. On giving to the service center they act as it is normal and simply give the phone without resolving the issue. When i went there second time the customer care told to give it to some other place since they cannot replace the same. And they are never accepting the problem as such.

After the bad experiecn i contacted the online support of lenovo and moto but they all are not giving a solution to the problem.
I do not want to own a phone having a problem that the company is unable to resolve. I had requested them for option of returning the phone and give the money or a solution to this problem. But nothing has so far happened.
Hoping to get a resolution for the same.

Worst phone moto g5 in just3 months it has many problems heating, network and many more... Pls return my money because i repair in moto service centre but they can't satisfy me.. It is worst phone moto company is originally chinese because this phone can't work.. I have two phones both 4g but one jio sim is working in my vivo phone but same sim can't work in this garbage phone moto g5...

I purchase my mobile from amazon on 20 oct-2017. There was some moisture issue in phone on 17 dec-2017, i visited my nearest service center. They told it is liquid damaged and we will charge 740 rs. They keep the phone in their custody and called me next day and said and we do not have warranty if your phone will work or not after service. Other wise you need to pay 11000+gst rs. To replace motherboard. I am shocked i purchased phone of rs 13000 now market cost of the new phone is 11000 and they want the charges of more than 11000. Because i am sure that i never get my phone in liquid, why they people behaving like this. I tried to contact motorola company and raised my complaint on 17-dec but never get update from company. Please help me on this. Complaint number with motorola is[protected] and the service center name is strenght service p ltd shakar pur delhi 110092. I am attaching the job sheet document provided by service center

Dear sir
I live in agra but i am studying amritsar. I have purchase mobile in motorola com. Their model no. Moto m (4/64) colour grey purchase date 29/09/2017.
Your mobile is very poor motorola company's very fraught i have purchase rs 15000/- motorola mobile is not properly work purchase two month and fault this mobile. Deposit in your service center but not properly answer. Summit purchase bill & job card.

Please immediately repair and change. I have not stay time my exam start.
So, please i request you start work in my mobile

Thanks
Rajeev

I purchased a new moto g5s plus mobile from amazon in last month and now i observe there is full dust in the back left camera at first and then now it is observed in the right camera also, and i was unable to get the images with a good quality, completely damaged images i was getting with the camera, so please fix it and i don't want my phone to be opened up, kindly refund me or replace my phone with a new one,

Dear sir/mam
i have submitted my phone for repair on 7/12/17 the problem was after update my vo lte and sd card stopped working the service center guy told me that it is software problem so we need to reflash the phone software and it will take 2 hours and after that my vo lte started working but sd card did'nt so service center guy told me to leave phone for 8-10 days because they need to replace pcb board and i asked him that how much long it can take then he told me not more than 10 days and then i clearly mentioned him that i won't be able to leave my phone more than 10 days and he told me sir don't worry we will repair it before 10 days so i waited for 10 days at 14 dec i received a call regarding my phone repair and he told me that my phone is ready and i can collect it on 16 dec so i visited service center and i got to know that its in repair progress and the guy told me that we received a board and after fitting it we are facing some issue so he told me that we need to order new board and hence we need one more week and then i complained about it and they told me that sir we are forwarding it to senior team and you will receive a call before 6 but nothing happened then again i called the service center they told me to wait and i will receive a call when its done and then i again called customer care i told them i need to talk to senior team they again told me to wait till 5 but nothing happen so i called once again and they told me that senior team tried to reach me but they were unable so they responded through mail they told me to wait till 20th but today at 19th service center girl name amrita called and told my father that body is damaged and i need to pay for it i was so shocked and angry because at the time of submission the service center guy told me that we need to check your phone physically so we need to remove your phones tempered glass and asked him why tempered glass then he told me for physical examination its necessary to check warranty and other factors so said ok after the so called physical examination he told me the phone is in warranty and i will be not charged for repair and i m confirm my phone was not damage from any side and any angle but your service center girl amrita is telling that phone can't be repair until i pay for body so told her no i won't and i want my phone to be repaired on time but she refused and customer care agent also refused to help me and one more thing the service center girl behavior to customers are so bad that she started blaming me that sir we have rejected your phone 3 times but you still dropped the phone for repair and we told you to that we won't be able to repair it and not that she started she saying that when i called for phone inquiry they told me my phone will not be repaired because body but nothing happen like that till the date they were telling me to wait and not a word about body and one more thing i took my phone for issue related to sd card and volte but in job sheet they mention me complaint for freezing and crashing its not right at all and now she is stating me as lier and fraud so i filed a case against company and service center and if my issue is not solved then i"ll take legal actions against company and service center
its a humble request to solve my issue i m fed up of your service and never gonna buy moto or lenovo phone again please consider this matter serious and urgent because your service staff doesn't consider value of time they think people have time to call all day and in the end get treated as fraud and lier my consumer complaint no.546427 and 543718 please consider this matter serious and my expectations from company are either replace my device or repair it free of cost as its in warranty waiting for your response
name chirag chaturvedi
phone no.[protected]
job no.Srgjr[protected]
imei no.[protected]
thank you

Dear sir,

Please note that i have purchased moto e4 plus in september 2017. Now the touch panel is not working. I have gone to service centre. They are simply avoiding to solve it. It is under warranty but they are charging rs4500 for that. They are saying it is because of damage but the there is no scratch on the screen. I have many friends those who are suffering from the same issue. The company is very much aware of the situation. I am attaching the letter from service centre & also the picture of my phone., just to prove that they are misleading their customers. I need solution or else i will take further step to solve the issuer.
Question: what are the things which are covered under warranty?