Motorola Mobility Complaints & Reviews

Sir, i like to inform you that my phone moto g turbo which i purchased last year performed so good. Few days back phone flash light creating problem and i show it to care center budaun after their checkup my phone's earpiece not working fine (Low hearing) i gave it to them but they unable to repair it at original level and pasted not as original, still it sounds very low.. I feel that i gave my phone in wrong hands.
Hope for the honest action

Sir, i like to inform you that my phone moto g turbo which i purchased last year performed so good because i use it with care. Few days back phone flash light creating problem and i show it to care center budaun after their checkup my phone's earpiece not working fine (Low hearing) i gave it to them but they unable to repair it at original level and pasted not as original, still it sounds very low, after 10 days their pasting loosen. I feel that i gave my phone in wrong hands.

I purchased new k6 note 4gb (Batch no. - [protected]) on 8th july 2017. From few days back its tourch light gets on any time even it is locked, yesterday the touch screen was not working some how today morning it got re started and i was able to make calls and other things but it was not ringing when any call is coming only vibrates. I checked all the setting of ringtone and other it was perfect, then i restarted the phone and since then it was asking for pin no (Remarks - "to start android, enter your pin"), i have never ever set any pin in this phone, there was only a pattern to unlock this phone.

Please provide solution...

Name - jayram kumar ray
Mob no. - [protected]/[protected]
Mail id - jayramray. [protected]@gmail.com

Dear motorola help,
1. Personal details – name, phone number (Registered), address.
Mr kiran ramchandra gandre, ph no [protected]
Address 404, om krishna krupa, opp shastri hall, vitthal mandir road, duttanagar, dombivli east
Thane 421201 maharashtra
2. Details of complaint – product/service name, serial no, invoice no., complaint number, complaint description.
I bought one motorola 3gg for my son from amazon.com in april 2016.
The details of the product are
Ceo168 16gb, model xt1550
Fcc id ihdt56qg4 type m11f6
Imei 1 [protected]
Imei2 [protected]
Sjug7428cc track id zy2232s4m9
This phone got dropped at a railway station and got the screen cracked. After searching motorole service provider in dombivli i found one media enterprises and found this to be mobile shop step in mobiles in dombivli west. The person there assured me display replacement in two hrs time charging only rs2300. I gave the mobile in working condition on 2nd july 2017 and got it back after they tried and spoilt everything on 3rd july. I was advised by the shop keeper to go to thane motorola service center and was assured that it will not cost me more than rs2300. On 4th i went to motorola gallery and found that the mobile was completely damaged by the step in mobile shop. I had given one intex mobile also alongwith motorola for charging port replacement but they damaged the camera and earpiece of that mobile for which i had to spend rs 1004 for camera at intex gallery. Now step in mobile shop has taken back the motorola mobile from 04th july 2017 but not responding. Please help

3. Details of any contact with company executives by phone. Motorola[protected],[protected],[protected]
The step in mobile shop mobile no is [protected] and i contacted them many times. Now they are telling that they will call me when the phone is ready.
4. Attach trail mails with company and images of any documents you consider relevant.
The receipt issued to me on 02nd july was taken back on 3rd and a new receipt was issued on 4th july.
The whole conversation can be verified through shops cctv footage of 2nd, 3rd and 4th july.
Kindly advise or help if you can.
Thanks and regards
Kiran r gandre

I purchased a moto g5 on 17 may 2017 to gift my brother. Because of some malfunction the phone stopped working properly after a week. I gave it for the repair to authorised motorola service centre located at vytilla, kochi, kerala on 1 july 2017.

But by the expected date the phone has not been repaired also they dont give us any updates. When i called in the number provided they are not responding.

Why can't the company replace the piece when they can't send the required item to the service provider.

If further delay occurs it will lead me to file legal actions against motorola. E when they can't send the required item to the service provider.

Never expected such horrible service/product from motorola.

Myself anchal baranwal (Email id: [protected]@gmail.com) i bought moto e3 power in april and now it has charger issue. I went to service centre in laxmi nagar 'motorola lenovo authorised service center' wa-88 but customer executive said that there is moisture detected in your charger cord pin and mobile jack so it comes under physical damage and no warranty for that. But what we can do if get automatically moisturize or not. If it comes under warranty where we have to go. Even they ask for money for replacement. I am totally disappointed. Please take action on this issue.

I bought a mobile moto e3 power xt1706 black 16gb on last year december. I have a warranty on mobile for complaints. My handset did not turn on since last week. It was done during use. It did not repaired by water. I was claiming warranty in this problem. But my service center did not accept my warranty. They said my mobile damaged by liquid. The proof they showed is the charger port pin in sub board. The charger port pin was little corrode by moisture in the air. Could any metal being always polished?. The answer the told was their company had given this procedure. The main board damaged in my mobile. But the reason to not gave warranty is the metal charger pin colour changed. And they did not give proper information. First they said it costs around 1550rs and they said its around 4000rs and now they said its around 6500rs. I want to know the reason why i can't get my warranty on mobile??.
Mobile details :
Name : sheena sebastian
Imei : [protected]
Service center details :
Multiple power systems
306, gokulam towers,
Coimbatore, tamilnadu - 641012

I had submitted my motorola g4 plus phone for repair to motorola's authorized service center - 'b2x-020 kavya enterprises, shrinath plaza, dnyaneshwar paduka chauk, f. C. Road, shivajinagar, pune - 411005' on 14th june, 2017.

Imei no. : [protected]

The issue is related to internal display repair and power on/off issues.

It has been more than a month already and my phone has still not been returned.

I have talked to the support executives multiple times, and every time they keep saying that the parts are not available and that my phone will be repaired and returned to me in the next 5 days. They keep saying the same thing and keep postponing it by 5 days everytime.

I have not received a single call from their side to update me about the status of my phone.

My phone is within the warranty period and motorola is not addressing the phone for repair.

The service is pathetic.

Please take action and repair and return my phone as soon as possible within a week, or otherwise refund the full price of the phone.

I had placed order with flipcart for moto c plus and it was delivered vide invoice no:faay8p[protected] on 30/06/17. It was found defective and they arrange for replacement on 03/07/2017. Again this did not function hence they advised me to approach motorola service at t nagar, chennai 17 on 15th july'17.
On 13th july'17, i got a call mentioning that the product would be replaced and later informed that it could only be repaired. I have no update till date.

I am at a to total loss to understand the service issue on buying the new phone which i am yet to use, it had been a bad experience. My repeated mails to [protected]@motorolaservice.in has no response
K. Giridharan
+[protected]

I am very sorry to say that i have experience worst service of my life after purchasing Moto 4G Plus phone on 17th July 2016. Firstly on 14th October 2016 i had given my phone for repair at Navi Mumbai for some speaker problem and they gave back my phone after 35 odd days on 18th Nov 2016 and that too after complaining for many times. I dont understand why such delay . Again in June my phone got some problem and i approached your service centre at Surat for repair. On first occasion they turned down to accept my phone saying that Job Order created at maumbai during last repair of phone is not closed and i need to approach them first to close the Job Order. Some how i went to Mumbai service centre and get the job order closed and they gave me new IME no. With the new IME No i approached once again on 28th June 2017 your Surat Service Center and this time they refuse to accept it for repair saying that water has leaked inside the phone but when i told them that nothing has happend like that they simply refuse to accept the phone to repair on Guarantee. I again came to your Mumbai Service center on 07 July 2017 where i had repaired my phone in Oct 2016.But they also refuse to accept it to repair it on Guarantee. From my part my phone has never been in touch with liquid so why your service centre is giving such excuse. Either they have not cleaned the phone during their last repair or else there may be some manufacturing fault if you say that liquid leaks inside the phone.
This is the worst experience i have ever received on approaching any service centre.
Kindly look into the matter and get my phone repaired under warranty or else i need to approach Consumer forum to get this matter resolve. The deatil are as below.

Original IMEI No- [protected]
IMEI No after repair in Oct2016- [protected]

I purchased moto m mobile phone on 24th april 2017 from flipkart (Order id od[protected]. After using it for 10 days it started showing many problems like device restarts automatically, hanged and also unnecessary pop up with message like "google app has stooped".
Within 15-20 days these problems became very frequent and pop up error message continuously comes whenever device is unlocked.
I was suggested by motorola customer care to submit this device to service center. Submitted my device on 24th may 2017 and i was called to collect my phone two time but both times device issue was not resolved. They just updated the software and didn't check whether the issue is resolved or not.

I found all issues still exist, so i submitted it third time at kavya enterprise pune service center but they have not yet fixed the problem instead came to know that service center will be closed in few days so they have sent all the device to motolora office. Till today i don't know where exactly my phone is and whether i will get back my phone.

I didn't expected such a poor quality of product from motorola and i want motolora to replace my phone with a new one or return my money back.

My phone is having some issue i can't understand so i went to authorised service centre in shimoga, karnataka. They told bord issue amd took 7 days to replace it. My warranty ended on the day i recieved my phone. The next day when i am using my phone it was misbehaving so i went back to service centre they just took 8 days to say it can't be done and they said display gine and it cost me 5600 but it was not my falt. And i want my phone to be ready. I want solution

I would like to inform you that there is a problem in my hand set and my set in under warranty. So, i have submitted my hand set to my nearest motorola authorised service center. My job sheet no is srgjr[protected] and imei no is [protected]. As per the instruction of service center, they said that my hand set will be repaired within 15 working days. I call them after 15 working days they said that my phone is not repaired because company did not send them repairing parts. Till this day i. E. 14th june 2017 i haven't received the phone back as the service center keeps giving excuses and delays the delivery everytime.
I have send an attachment of job sheet for further details.
I would like to request you that kindly take action and solve my issue as soon as possible.

Thanks
With regards,
Aditya jain
Mob. [protected]

Dear sir/ma’am,

I would like to inform you that there is a problem in my hand set and my set in under warranty. So, i have submitted my hand set to my nearest motorola authorised service center. My job sheet no is srgjr[protected] and imei no is [protected]. As per the instruction of service center, they said that my hand set will be repaired within 15 working days. I call them after 15 working days they said that my phone is not repaired because company did not send them repairing parts. Till this day i. E. 14th june 2017 i haven't received the phone back as the service center keeps giving excuses and delays the delivery everytime.
I have send an attachment of job sheet for further details.
I would like to request you that kindly take action and solve my issue as soon as possible.

Thanks
With regards,
Kartikey setpal
Mob. [protected]
[protected]

I bought moto g4 plus last year ago. My mobile giving problem after buying phone in 2-3 month, this phone is in warranty. 1st i gone to service centre they gave us my phone in 15 min and told me that this problem not occuring again. But after 1 month this problem occured again. When i go at service centre they told me that this is liquid damage and your phone will be repeared in out warranty. But this is same problem occuring after 2-3 months of buying. At service centre 1st time they dont tell me liquid damage reason, and this time they giving me this reason and asking for money. My phone has more 3 month warranty

I bought moto g3 on nov2015; than i repaired it almost 3 times in a yr. And i went to repair it agian before warrenty period is over but service center is close due to diwali more than 9 daysl. So i fight and raised my case that there is not my fault as warrenty expired coz serivce ceneter is closed. Then they accepted my cell phone for repair in may 2017. For two months my cell at there now they said they give me replacemtn ; first thy said me that tehy will replace parts and made me wait for two months now said they change or replace cell phone but, my concern that now i need my money as its more than seven months;
And now i cant trust this people.

Even after the replacement of the phone moto g5 plus... Still not working properly. The mobile ringtone is not working.. No sound i can hear... I am really getting frustrated.. Also your services don't allow me to refund.. This is not fair.. This is your responsibility to give me the correct product.. Please refund my money.. Either give me some steps... Also in my area there is no service centers.. Nearby.. Please refund my amount.. Please... Otherwise.. I would take some strict restrictions

Not satisfied with after sales service of moto.

I have given my phone “moto z play” to moto authorized service center “i-pick solutions india pvt. Ltd., bhagat singh market, connaught place, new delhi” firstly on 25th may, 2017 for the problem related to battery & fingerprint scanner issue and they returned the phone on 2nd june, 2017 but the battery related issue was not resolved and a new problem also emerged i. E. The main speaker not working this time. So, i resubmitted the phone on 5th june, 2017 (Manual job sheet no. 1084) and when i got it back after 25 days the display was defective and speaker has a humming sound. When i retaliated, the service center has no clue about availability of parts.
It is almost impossible to contact motorola in case any assistance is required as most of the times the contact no. Provided by service center is out of reach or if it is available everybody keeps dilly dallying like part has not been shipped by company, engineer is not available, we are trying to figure out the issue etc.

Not satisfied with after sales service of moto.

I have also chatted with support executives 3-4 times and everytime i got assurance that my complaint would be addressed in 24-48 hours but so many days have been passed since i last talked to them and still no call or contact from motorola side.
Earlier it used to be very good service by motorola and that’s why i purchased moto phone but now i am really fed up by this kind of pathetic service and untrained & mismanaged staff and request you to take up my problem for below points-
1. The unwarranted period taken by service center should extend the warranty period for my phone.
2. It seems the service guy is not able to understand the issue with my phone so taking it to other technical persons and service centres. I request you to stop researching on my phone by treating it like this. The full price of phone i have paid should be refunded to me as my phone is well within the warranty period and moto is unable to service it.

Further, in absence of any assistance, i wish to take the matter to consumer court incase my issue would not be resolved within reasonable period of one week as i purchased the phone to use for myself and not to keep with service center and still no reply or assistance from any side neither from motorola nor service center.

On July 8th I visit to collect my headphones connector of Moto z in gwalior.
There I check my mobile they said my loudspeaker is burst now so change it
When I receive a parts or you may change in Jhansi local resident.
I went Jhansi the manager Mr. Jain is denied to change and say me give rupees I changed it otherwise not.
Go wherever u go but I not change it..
Now tell me sir what can I do..
Resolve my issue sir as early as possible.

This complaint is about moto g4 plus mobile phone.i purchased it two months before...last month in morning my phone rang but my cell phone screen turned black all notifications and ringtones were there but no display..after contacting to buyer shop ive send it to nearby moto service centre on 23 jun 17, but after checking my phone for 3 hrs they cudnt findout the specific problem as they were confused it cud be either a display problem, or motherboard..they didnt respond well infact few other customer were also dissatisfied with their inappropriate responses, so i decided to go to other moto service centre cz these people were not able to solve my problem, next week again shopkeeper suggest me to send my phone to the same centre cz my device was opened there, and in terms of claiming warranty its important not to open mobile set here and there...

Again on 29 june i wasted my 3 hrs and shockingly the defect was changed this time, they said that my handset is bend and this defect not covered under warranty and returned my phone, i was feeling cheated coz for second time they gave such an excuse for not repairing my phone under warranty, they wrote phone is dead infact my phone was in working condition except display while submitting ...so i decided to give my phone to shopkeeper so he will send it to service centre so that my phone will be properly diagnosed and repaired.

And shockingly this time shopkeeper told me that the service centre gave a weird responce that phone is already opened somewhere else, few screws are missing and they cant repair it...

Now im helpless ...what to do, ive submitted my phone thrice at moto service centre, firstly they were unsure about display and mother board problem, second time it was bend device and third time other moto service centre ( where shopkeeper submit)said that it was already opened sumwhere screw missing and tempered.i know tht since begining i send my phone to service centre everytime and they are responsible for its current situation.

Who opened my phone, how the defect can change everytime initially display then motherboard and bend finally tempered? Who tempered it? means they simply dont want to repair my phone under warranty .

Images for references attached
23 june service centre msg
29 june service centre customer slip
Handset detail