Motorola Mobility Complaints & Reviews

Sir, earlier we had complained you about the moto g4 plus camera lens protecting glass problem that it's getting scratches. As you have replied to our problem, motorola care centre officials have solved our problem by replacing the camera lens protecting glass with new one.
Thank you very much for your perusal and favourable consideration.
But now the problem is, again the camera lens protecting glass is getting scratches. Its only 4 months since they replaced it. Again it is getting scratches. How should i suppose to change the glass for every 5 months.
I had another two months warranty.
Even though if you replace it now, it will definitely get scratches after few months.
Just think "what should i do after the completion of my warranty???".
Finally what i want to say is "please replace the camera lens protecting glass with good quality glass and scratch resistant".
Not only me but 99% of moto g4 plus users are facing this problem. So please manufacture good quality and scratch resistant glass

Phone (Moto x play) was purchased online from flip kart in july 2016.
No physical damage to the phone. Phone suddenly went off.
Phone submitted to motorola authorized service centre in margao goa.
There is issue with the mother board (Root cause identified by service center.) (Job sheet number srb2x[protected]
No effective response from service center.
Delay in repair
Kindly track the details from job sheet number.

Phone is under warranty.
Need a replacement since its a faulty piece and no damage was caused by the user.

Very poor service.. I gave my headset in care 20 d sector chandigarh.. I had a prblm of app shadow nd charging jeck in my phn.. Bt dey gave me as it is.. Nd said its okk now.. Please look into this.. Staff is too poor nd not commited to wrk. Problem is same as it is before its working.
Required training fr staff.
Not commit customer if prblm nt solved
Will have to give a proper solution.

Over year ago when our contract with verizon was up for renewal on the advise of the verizon customer service representative he recommended the turbo 2. Stateing it was the best most reliable phone. Well he was completely wrong. My wife is now on her 5 th replacement. My daughter is on her 3rd and myself my 3. They stop charging, won't hold charge, turn themselves off and on by themselves. Freeze up. My wife just got a replacement not even a month ago. And it froze up. Got replacement today now we have to go get new sim card. Phone killed the sim card. When i asked verizon rep about the phone turbo 2 if he had compliants. He stated no. But when i look online there is tons of dissatisfied customers. Everytime i have to go to verizon to get a replacement for defective phone they state turbo 2 is good. Well i think after the 2nd time we should of had a new upgraded phone for free. This is ridiculous. I am never going with a motorola again. Might even stop our account with verizon once contract up.

It has been almost 20 days since the service center has been taken my phone for repairing, while taking the phone they told that it will take almost 10-12 days for repairing but now its 20days and they are not responding to my calls even. About this matter i already had a live chat with motorola but they are also not doing something. Please look into my problem and slove this asap.
Address of the service center:address: 15/e (666), infornt of lane-4, bapuji nagar, bhubaneswar, odisha 751009
Phone:[protected]

Mobile phones have become necessity of life nowadays, but Moto e3 power not Repairs under warranty period after giving more times to service center. Mobile phones have become a need for each a every human if mobile device diagnosed and properly repaired in a timely fashion. I'm disappointed in theMoto i want motorola do our best to provide the Services in a timely and efficient manner

Dear Sir,

This is in reference to Moto G4 Plus Phone which i have purchased thru Amazon on 09-Aug-2016 Order #[protected] which is in warranty period.

My Moto G4 plus mobile has a issue with Camera and the picture is not clear. For the same i have visited two times to Motorola Service Centre, Railway Station Road, Madhopura, Ghaziabad.
But they refused to repair the same and said the camera is not under warranty. They are asking money for it. And then i asked him to give me the reason in written but they have refuse the same.

This is my second moto phone, i never faced any problems with my last phone moto e. But now i am loosing my faith.

You are requested to please raise a complaint from my side and request you to take a immediate action to resolve the same.

With Regards,
DIKSHA AGGARWAL
Mob : [protected]

Sir, i have submitted my mobile handset and charger to the motorola service centre on 15th may 2017 and today they handed me the handset and charger... While recieving i founded that the data cable has been replaced and some mark are there near the charging pin... I told by they said me that yahi apka charger hai aur apka mobile to charge ho raha hai na... To use kya... By when i reached home... I have written the serial no of the charger and i found that my complete charger has been replaced... I have all the document + all evidence... Kindly solve the issue or i have to reach consumer court... Mobile imei no - [protected]

Dear sir/mam,
I am using moto g 4plus mobile from last 11 months but i regretly say that moto g4plus is very third class phone ever seen in my life. I have given many a times to the service center rajkot but from there also no solution are coming out.
Automatic screen working, heating, no vibrate, no ring, netwrk error, automatically​ application shutdown, charge prblms, all these issue i have recorded and shown to the service center of rajkot named as aryan technology. I am not getting perfect solution from here. I have only one month left and i knw this time i will give ny mobile to service center this will come after 30 to 35 days so my waranty will b over so now i have decided to take a legal action over the company which is not giving proper service to the customer and service center also not giving proper reply to the coustomers.
I am civil citizen of this country and i want u to pay attention over here
Thank you
I hope you will be able to reply me soon

I have purchased Moto G plus, 4th Generation phone. My phone is under warranty period. I have already shown that to the service center. Got response like liquid damage. But there is no issue related to water because I haven't thrown it in the water and not even water symptoms found in that. I want to repair that phone or provide a new one. Complain code: C0019. Problem code: P0044. Service Center: PTS-289-Technotronics Technologies. Record no: SRPTS[protected] Issue date:23/5/2017

I bought motorola g4 plus in august 2016 from amazon and after 3 months o[censored]sage its charger stopped working.
In january 2017, i went to authorised motorola customer care service centre & they said its charger issue and replaced the charger and told me that issue won't occur further.
But again in may month, its charger stopped working and now they are saying its hardware issue and charging jack is not properly functioning.
There customer care support executives are too stubborn and bad, not ready to agree that its phone issue. 1st time they told me its charger issue, i told them please check it can be a phone issue too.
Further this time as well, i went to 20 kms to moto service centre and now this time they are saying we will check your phone and give it back in 5 to 10 days.
Motorola services are so pathetic. There service centre phone no. Always engaged, i wasted my 2 hrs today to find the service centre in noida
I am highly disappointed and need a strict action on company.

I have given my phone in service more than 3 times, still it is not working properly.
It is hardly 2 months when i have bought phone.
My money is totally wasted and also time for going to service center.

I am totaly unsatisfied for this kind of quality when user buy a cellphone for their need and instead of them phone is in service center much time and ultimately result is 0.

I am requesting to return my phone.

I have bought Motorola G4plus and it's under warranty and i am sending my phone to care centre for the thirs time and when i called motorola for a pepmanent fix they said we cannot tell u anything go to motorola care and we will see and i asked for replacement because when i called them last time they said customer have 3 chances and if the phone doesnot work properly then we decide what to do and they changed the board of my phone and the current issues were phone getting off when i call or try to watch a video or use internet or listen to music

Dear sir,
In my motorola mobile sound problem had started after purchasing on 5th day and the service is taking too much time to repair this speakerphone/ringer problem.
They take 7 days to repair but when i called on 7th day they give a lot of excuses. Always they give lot of excuses and taking too much time. Its urgent. Please take this issues seriously and kindly repair it as fast as it can..

Hello Team,
Today morning when i am charging my phone, my charger automatically get blast, it good that no one get injured, but it can causes a serious accident..
Hence i want a serious action Asap.
My charger gives turbo power charging, hence i want replacement of the same.
I purchased the same in December from Amazon India,
Here is the details of my handset
Moto G 4th Generation.

Thanks
CA Krishan Singhania

I have bought Moto E3 Power Mobile from Ebay. I received damaged product. And after 2-3 days I am getting some charging issue. I just go ahead and asked to Ebay they said go to moto service center and they will resolve your issue. But, today when I went to your service center they simplly said your mobile do not have any EMI, No country code?? What is this? How I overcome from this problem?

Team,
I purchased a moto g plus from flipkart on 19/2/2017. But after a month time, started facing issue with touch & heating. On approximately 5/4/2017 i went to authorize service center om services (83, khandesh mills shoping complex, jalgaon - maharastra). They repaired its by replacing some part. But after some time, same issue started repeating. On 22/5/2017 i went to another authorize center kavya enterprises (Shop-3/4, c wing, shrinath plaza, dnyaneshwar paduka chauk, fcroad, shivajinagar, pune), they stated that the phone screw are missed placed and the phone is out of warranty. So they did not take the phone for repair & suggested to go and check with om service center.

I kindly request you to help & get the phone repaired or replaced as it is in warranty.

Waiting for your prompt support.

Thanks

My name is n. Gopikrishna. I have given my mobile (Moto g4 plus white colour) in service center for service, they have changed my mobile parts to old parts.
Service center :- scd-018-sathyam electronics.
I am unable to judge that all the parts are valid and old one. They are mention that it is valid mobile.

2-41/2, ground floor beside airtel, chaitanya chambers, chaitanyapuri, hyderabad-60. [protected].
I can't trust that the mobile which they have repired will be working for long time or not.
My service number is srscd[protected].

I have bought moto g 4 plus at the end of january, from amazon and it works properly till march but after that it starts heating while charging, and some days ago its display got blank. Then i have went to the service centre buy the guy was ask me to pay 550 rs for software updation.. I have told him it is under warranty still then he had ask me to pay.. Now phone is working properly but heating issue is not resolved...
Regards
Shreya

I have submitted my Motto 360 2nd Gen to the service center. Service center details:-
Mobi Quest
Phone[protected]
Mobile - [protected]
Address - plot no. 1, MIG-1, First Floor, Kukatpally, Hyderabad - 500072
Date of submitted - 13/5/17

Issue - The service center said that they will replace the defective product but it will take Eight Months time. So I can contact Motorola Customer Care to escalate the issue and get the refund. When I called the customer care (called about 20 times), they said that the service center has not submitted any request for replacement. And there is no provision for refund.

In motorola's warranty terms and conditions, it is clearly written that they provide refunds.