Motorola Mobility Complaints & Reviews

I have purchased Moto Z Play in Nov. 2016 and Few days back the sound also having issue of slow sound. I have planned to visit service centre but meanwhile some government meeting was planned out of my area so I decided to visit on coming days and on Friday i.e. 16.6.2017 my moto z play phone touch screen stop working when I was out of station for meeting. I came back on 17.6.2017 and search of service centre and visited on Monday i.e. 19.6.2016 to service centre at Ajmer in Amar Plaza. After some time they told me that their is issue of IC due to water /liquid where as I could not found any liquid or water shown by them the opened phone and I also taken picture too as nothing such incident occurs with me where water or liquid issue may come from my side. Also this phone is Water repellent nano-coating and how is possible that where as nothing wrong was happen to my phone for such reasons of water. I am very surprise to know that they told me it will not be repaired under warranty and cost you 7500 for repair. How come it is ? They told that approval from company to be given to them after you mail them the issue then only they will repair it free of cost. This phone is totally intact and nothing wrong was done and suddenly screen was not working on 16.6.2017. I am surprise to have such a response from service centre and why I go for repair under warranty as replacement must be made if some thing wrong where I am not in fault. it seems that it is some internal issue which is being shown as liquid or water issue and the service centre making me fool. So I have sent email to motorola via contact us but no action taken and they also taking side of service centre. So I have decided to send legal notice soon. But I do not contact details and address where legal notice to be sent so please help me as I am 100 percent sure that my side nothing wrong and some thing wrong at motorola side in this matter. my no. is [protected]

I have purchased Moto Z Play in Nov. 2016 and Few days back the sound also having issue of slow sound. I have planned to visit service centre but meanwhile some government meeting was planned out of my area so I decided to visit on coming days and on Friday i.e. 16.6.2017 my moto z play phone touch screen stop working when I was out of station for meeting. I came back on 17.6.2017 and search of service centre and visited on Monday i.e. 19.6.2016 to service centre at Ajmer in Amar Plaza. After some time they told me that their is issue of IC due to water /liquid where as I could not found any liquid or water shown by them the opened phone and I also taken picture too as nothing such incident occurs with me where water or liquid issue may come from my side. Also this phone is Water repellent nano-coating and how is possible that where as nothing wrong was happen to my phone for such reasons of water. I am very surprise to know that they told me it will not be repaired under warranty and cost you 7500 for repair. How come it is ? They told that approval from company to be given to them after you mail them the issue then only they will repair it free of cost. This phone is totally intact and nothing wrong was done and suddenly screen was not working on 16.6.2017. I am surprise to have such a response from service centre and why I go for repair under warranty as replacement must be made if some thing wrong where I am not in fault. it seems that it is some internal issue which is being shown as liquid or water issue and the service centre making me fool. So I have sent email to motorola via contact us but no action taken and they also taking side of service centre. So I have decided to send legal notice soon. But I do not contact details and address where legal notice to be sent so please help me as I am 100 percent sure that my side nothing wrong and some thing wrong at motorola side in this matter.

Dear sir/mam i have given my mobile to the moto service center from[protected]
Issues is display problem and pcb... But its not resolve and parts are not availbale in strore what i can do plz help me really its very bad experience form motorola turbo... And care moto is very bad i think no one can resolve my issue...
Sir/mam i feel thug to buy this mobile no service no information...
I suffer more than 3mnth without mobile... Plzz take action to moto care...

My number is [protected]

I am a regular customer of motorola. I have used moto g2 and g4 plus, i have no complaints about that 2 phones. But last week i purchased a moto g5 for my brother which made me to lose the trust i had with moto. The battery backup of that phone is terrible. The phone was fully charged before going to bed. But morning it was drained to 40%. I was very surprised to discover such problems in quite an expensive model.

I have issues regarding charging of my phone probably the charging slot is damaged. It has been less than a year since i purchased my phone and this problem aroused. I gave my phone to the authorized service center on 13 june 2017 in jodhpur, rajasthan. Even after two weeks they have not repaired my handset. They are claiming that the company is not sending the parts (Motherboard). I want my mobile repaired as soon as possible.

Hello,

I have bought this product of motorola called "pulse 2 wired headset" from flipkart last august. But right now i am facing problem which is one side of the headset is not working i can only hear through the left side of it. I have called motorola twice about this and at the end after 4 days of coversation they told me that we are not selling this product in market its flipkart who buys it from some 3rd parties and selling it and they told me to contact flipkart and fk is telling me that contact brand for this. No one is providing support as they are big brands.

My ticket reference no is : #[protected]

Attachment : invoice of product

Dear sir

I have updated my phone from google play store & aneroid system is also updated.
But now all apps are blocked they required permission for turn off the screen overlay.
When i turn off as per instruction, then also apps not working successfully.
I found this issue from last 3 days.
I am not able to understand what to do & how to do.
Mobile name - moto g 3rd gen
Imei - [protected]

Regards
Vikas taya
[protected]

I purchased moto g5 plus from flipkart on 24th may 2017, within 2-3 days of buying it, it started showing problem. The phone doesn't ring whenever anybody calls or msg me, it only vibrates and due to this i miss many of my important calls. I informed flipkart about the problem but they didn't take any action and their technician jeeves are also unable to detect the error. They didn't analyse the phone properly they didn't even see it for 5 minutes and completed their survey. I even visited to motorola service center but they are also unable to solve the problem and the problem is still their with the phone. Flipkart sold me a defective product and now moto flipkart and jeeves both are acting negligent towards my problem. I have suffered a lot because of this.

Dear team,
I am an user of moto g3 since 1year+. Suddenly my mobile got switched off due to unknown reason. I did spent 2200/- rs inr at devayoni suupport service india pvt. Ltd., situated at bhubaneswar. Now mobile is working but suddenly getting switched off during operation. After complining the issue at the service center they are saying i need to spend more for the new issue.

Whereas i got this problem after receiving my phone from the service center. Can i get a proper resolution on ma problem. Expecting a clarification at earliest.

Ma contact: [protected]
: [protected]

I have bought it some 15 days back from flipkart, now it has many scratches on its screen. If it comes with corning gorilla protections then how come the screen got scratched? Has motorola gone low with quality or its a cheating?
This is frustrating when a highly known brand like motorola cheats people with low quality handsets. I have used it with proper care and i am a normal user.

I had purchased a moto e3 power from an online retailer (Flipkart). From the very beginning, the device had sound issues. I submitted my device for repair at the service center, having a very hard time with their service. The issue cropped up again.

I again submitted the device to another service center for the same problem, they replaced some parts and returned the device. Again the problem was not resolved.

After consulting with the customer care team, i again submitted the device to the service center (3rd time) with the case being escalated to senior team. It has been 7 days, there is no response from the customer representative team (They said case had not been escalated), my mobile is still at the service center and i have no idea when i will get my device back

My mobile moto g4 plus charging port and charger got burnt while charging. Luckily i recognised the burning and unplugged my charger. Otherwise consequences would be different. Now i submitted my mobile to the service center and they kept the mobile and charger with them without doing any further repairs. I want to complain regarding this burning of mobile while charging as it is safety issue form the manufacturer side.

I purchased my phone one month before. I inserted my memory card first time after purchasing and after that i never opened my back cover. On 15th of july 2017 while using my phone it switched off automatically and after that it's not switching on i tried to put my phone in charge then also it's not opening. I took it to the service center and told them about the problems and asked me to wait for 15min, after 15min they said your memory card pin is damaged and they told me that it is physical damage and it doesn't come under warranty. I asked them okay i am ready to pay, please do it then after sometimes she asked me to wait and called me again and told there is another liquid damaged problem there. I just want to ask the company how are you manufacturing your product, within one month i never opened my back cover and how come my phone got into such problems, while my phone is under warranty. I want company should look into this matter and get my phone repair under warranty..

Respected sir/madam, i have submitted my mobile 5 times consecutively for the same problem but new problems have emerged out rather than the base one this is the last male i have submitted to motorola and ofcource of no use as per telephonic discussion with you i am sending you my mobile bill copy.. And once again requesting you to kindly look into the matter seriously and provide a resolution, as i am one of your premium customer and have purchased one of the best model of motorola and have experienced a very bad response from your side as the mobile is faulty and the it's been lying again and again with your service center for so many days... And every time i have received from service centre with new scratches, unfitted body, damaged flash light, speaker not working, second sim slot is not working, and i have submitted the handset 4 times for the same reason earlier and as promised from your side that i should one last time submit this again beliveing you have submitted again 5 time forwarding you job sheet details as requested by your side... I am expecting a favourable resolution this time

Sir
Most respectfully i beg to say that i had ordered a moto g plus 4 gen from amazon on 31 aug 2016. My order no. Is[protected]. My registered contact number on amazon is [protected]. My phone is in warranty period. And i have no location where i get service or any other necessary solution regarding my phone complain.
The complain of my phone is not charging at it's time period. Actually from some days i noticed that charging of my phone is too late. When i bought this it is charged fully in 40-45 minutes. But from some days it is not charged fully in n 4-5 hours. Also my phone battery is exhausted very soon. I have really facing problem with my phone. And it's also getting overheated while charging now a days.

Please give solution regarding my product complain.

Respected sir/madam, i have submitted my mobile 5 times consecutively for the same problem but new problems have emerged out rather than the base one this is the last male i have submitted to motorola and ofcource of no use as per telephonic discussion with you i am sending you my mobile bill copy.. And once again requesting you to kindly look into the matter seriously and provide a resolution, as i am one of your premium customer and have purchased one of the best model of motorola and have experienced a very bad response from your side as the mobile is faulty and the it's been lying again and again with your service center for so many days... And every time i have received from service centre with new scratches, unfitted body, damaged flash light, speaker not working, second sim slot is not working, and i have submitted the handset 4 times for the same reason earlier and as promised from your side that i should one last time submit this again beliveing you have submitted again 5 time forwarding you job sheet details as requested by your side... I am expecting a favourable resolution this time regards, owais ahmed

I have given my phone in the motorola service centre adayar, chennai on 09-may-2017 due to charging issue.
Please find the below details and attached invoice copy, email reference and job sheet
First week:
When i am called after one week they mentioned display issue so we have order and awaiting for display.
Second week:
Again i called but not picked the call and after that i went ro show room,
Still phone not get ready it will take time.
Again third week:
When i went into the service center suddenly surprised and all are new employees. I heard that old dealer contract has been completed and they are staying in another room. I went asked again same thing, they will inform again will compete and call you the status of the phone.
After the i have called more than 30-40 times. But still they are not provide the mobile and not solved the issues.
Keep on calling asking and but no proper response.
Also i have sent email to lenovo and some of the person, but no response.
Refer the attached details 1. Invoice copy of the mobile, 2. Job sheet of the service centre 3. Email sent to concern service centre.
Kindly process the request with high priority and get the new replacement mobile for same model.

I have submitted my mobile on 15th may 2017, but after 1 month also the status is same as the part is in asp hub, from last 25 days i am only listening only same response, but there is no one to help me out, even motorola higher authority is too lazy in resolving problem. My jobsheet no. Is srine[protected]. And imei no. Is [protected]. Lastly only one option is remaining, i am going to file a complain regarding motorola in court. They will handle now. Because there is no any value of customer, motorola policy is to let the customer suffer and don't care about them. Worst service. Going to have my mobile legally now with mental harassment case also...

I bought g4 plus on nov moth 2016 after 6 months the motherboard has got bent there is no physical damage. I went to service center and they asked to raise a complaint since they are not covering in warranty. I raised a complaint and they asked to submit the device and asked for the job sheet. All the details i have provided but still i did not get my device back (Its going to be one month). Many times i have mailed them there were no proper response from them. Last mail which i got from them was within 48 hours we will update. After this mail i mailed two 3 times but no reply from them.

Hi
I purchased a motorola turbo charger of 999 rupees in march 30 and within 2 months it is not in working condition. I wanted to ask that what is the difference between a motorola turbo charger and local charger. If i would have been aware of such kind of problematic situation, i must had purchased a local charger instead of purchasing such a costlier charger. I request the company to take an immediate on it, otherwise i have to think twice before purchasing any product of motorola in future. I hope so that my request will be seriously considered.