Motorola Mobility Complaints & Reviews

Had purchased moto g in april 2016. in october when the phone was not switching on i went to customer care first time at TECH SOLUTION, JAIPUR. i got to know that water had penetrated so the repair was not included in the warranty norms and was charged for the same. with the mother board intact they showed me the partial opened phone from the top and showed the water traces so i agreed with the charged repair and got it back the very next day.
now after 3 months, in december again the phone stopped working, so went to same service station and asked. this time they opened the whole phone including the mother board and told that the water has reached motherboard when in last 3 months the phone never came in contact with the water. IT WAS BECAUSE THEY WEREN'T THOROUGH WITH THEIR WORK FOR THE FIRST TIME I HAVE TO BEAR THE SAME AMOUNT OF RS 3, 882 AGAIN. THEY ARE SO UN-PROFESSIONAL THAT THEY ARE NOT EVEN READY TO ACCEPT THEIR MISTAKE.

I buy my g4 plus July last year.Now. I had some complaint in my charger.For the replacement of the charger the service center asked the warranty.when i checked the warranty details of my phone using imei it's found that the imei number is not in the database.what does it mean.??? The phone also have some problem with the touch screen .some times the selection happens automatically at certain points in the screen.so please help me with this

I submit my device in B2X-033 BM GADGET SERVICE PVT lTD, 16 days ago in service centre still now i didn't get any response from service centre, i call them many times they just told part is not available, then i call Motorola service centre then they told me we will arrange callback from senior manager within 24 to 48 hours ...after that i didn't get any call from them whenever u call they just say wait for 24 hours you will get call .. pune
what i can do now ??

B2X-033 BM GADGET SERVICE PVT lTD
add:1st floor minal arcade near hotel samudra nal stop karve road pune
contact no [protected]

Hi, i purchased a motorola z play via flipkart on 1st november, 2016. Within 7 days the phone went dead on 3 occasions and restarted automatically after a gap of 2 hours. I complained to flipkart and got a replacement mobile on 18th november, 2016. On 7th january, the phone again went dead and this time it did not start. As i has crossed my 30 day replacement period, flipkart did not cater to my request of replacement of faulty handset although i got a faulty piece twice. I approached the customer service centre on 10th january, 2017 and gave my mobile for repair as they told me that the mother board is not functioning. Till date i have not yet got my mobile back. I have been trying to reach out to the motorola customer service centre in gurgaon but there is no answer on the numbers provided.
I require a replacement for my mobile as i have been given a faulty handset twice.

Hi,

I have not received my not product till today. Completed more-than 2 months from the date which i gave my device at moto service center.

Below are the requests which i have raised during this period. All these requests were closed even my issue was not solved.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

[protected]

And no response from customer support or service center regarding my product. Attached job sheet copy from service center and invoice.

Please make a contact with service center and try to resolve my issue.

Issue was not resolved even after 2 months and no response from customer support [incident:[protected]]

Please look into this asap.

HI TEAM
I AM SANDEEP (mob no [protected], email id [protected]@gmail.com), IN SEPTEMBER 2016 I HAVE BOUGHT MOTO G4 PLUS 32GB HANDSET, BUT ON 9TH NOV THE PHONE STOPPED WORKING AND IT WAS UNABLE TO BOOT, SO I TOOK THIS ISSUE WITH AUTHORIZED SERVICE CENTER LOCATED AT NASHIK. THEY HAVE CHANGED THE MOTHER BOARD OF THE DEVICE SINCE THEN MANY OTHER ISSUES ARE HEADING . THE PERFORMANCE OF THE DEVICE IS LOWERED AND HARDWARE ISSUES ARE ALSO THERE. THIS IS TOTALLY NOT ACCEPTABLE FROM SUCH A COMPANY AND THE MOBILE HANDSET WHICH COSTS MORE THAN 15000 RUPEES SHOULD NOT HAVE SUCH ISSUES.
I AM UNABLE TO GO TO SERVICE CENTER EVERY TO AND FRO SO PLEASE ARRANGE TO REPLACE THIS POOR HANDSET . OTHERWISE I WILL HAVE TO GO TO THE CONSUMER FORUM, I AM FEELING HARRASHED WHILE USING THIS PRODUCT WHICH NEARLY COST S ME ABOUT 20000 INCLUDING WASTAGE OF MONEY AND MY PRECIOUS TIME.
if any positive initiative will not be in the view of company then i will have to contact consumer forum to register a legal complaint against the company.

Hello I would like to speak to someone regarding a repair and/or replacement of my Motorola phone. This is been an ongoing ordeal which was initiated in February 2016. I shipped the device and was told it would be replaced, then was informed that it would not be replaced. I requested the device be returned and have spent the last 9 months going back and forth with associates. I was promised the phone was being shipped back, that has never happened. I was promised return phone calls, that has not happened. I finally received an email that the phone was lost by Motorola. However; there has been no word on how the loss will be resolved. I purchased an expensive Motorola smartphone and have suffered the loss of this phone by Motorola. Please, I need to speak to someone to have this issue resolved. Thank you[protected].

I have purchased moto z play recently..but one night I.put cell to charger.early morning I found that display came blur or black colour..I contact to moto service centre which is located in Guntur pin code 522002... state..andhrapradesh.they said it is out of warranty and must pay 9500 amount..plz help to change display in warranty... thanking u...
My mobile no [protected]

I am the user of Moto X Play, I had purchased this smart Phone due to brand image, Moto is the brand which is symbol of good services & best instruments however I would like to say it was a myth and reality has come in front of me when I used the product and did not get the proper service.

I have purchased MOTO X Play from your selling partner “FlipKart” on 22nd Dec’2015, In month of Nov’16 I was facing problem in my Mobile, it’s memory card did not read. I visited in your authorized center(Max Mobile Care) on same time & they did not accepted my mobile and gave excuse by stating that our server is migrated so we can’t take your Mobile for repair, I re-visited on 2nd Dec 2016 but excuse was same. Finally I got success to handover my Mobile for repair on 14th Dec’2016. The Technician informed that mother board will be change in your Mobile and it will take 10 days under the warranty. I relinquish my Mobile to service center, after 10 days (on 23rd Dec’2016) I contacted to your authorized service center for my Mobile then they told me “we did not get part from MOTOROLA company so we need more time”.

From 14th Dec’2016 to till date(10/01/2017) I did not recompense my Mobile. I have some query about such type of services

1) What is the use of such type of Mobile were customer did not get the service properly.
2) Why Most popular brand don’t have the parts even they advertising very aggressively for sale the product in India.
3) Who will fetch the losses which I got in last one month
4) Have we any TAT for service & replacement of part.

I am writing this mail because my patience has been almost in end condition and I can’t bestow such type of answer from your authorized service center that company has not given the parts.

I am a moto user since 18/05/2015. No issues faced before.
but yesterday phone get heating very quickly and battery drain in 30 minutes. i visited motorola authorized service center. They told me board is damaged, and it must be replaced by new board, it cost is Rs.4800.

* why should i pay Rs.4800 for a 1 and half year Mobile which is cost is below than Rs.10000.

* The board has no bends or physical damages (Mobile also)

* It means the board is build in low quality.

* Is my Rs.10000 validity is below than 2 years?

I purchased Moto G Plus, Next Gen. by paying Rs.14999/- through Amazon.com on 7th of july 2016, My phone stopped working in Nov.2016.I talked in the company to replace it as it is in guarentee period but they denied.I went to the service center in Pune & submitted it for repairing but till today I didn't get my phone back.Whenever I go there they say it is not mending yet & it is companies fault.What can I do now.

I purchased 2handsets of Motorola n it's not even been a yr using them that for one phone side button and for other where sim is inserted came out on its own. When I went to customer care they asked RS 1000 and 1500for same inspite of both phone being in warranty. Phone showed sim not supported when opened the back cover to check it out sim slot chip was detached from its own.

Hello,

I have submitted my Moto G4 plus to NewTech Solutions Vashi for Battery Issue on 31st Dec 2016 and i was informed that i will get my Mobile back within 10 days.
But when i called NewTech Solutions after 10 days for Status, they told me to contact Motorola or email [protected]@ensureservices.in
I emailed to said id but not a single response from them
Everyday i m sending reminder email but no Response from them
So request you to please refer following Service ID SRINA[protected] and update the status .

I purchased MOTO G4 Plus on 11th Dec. From 8th Jan the touch is not responding properly also with few vertical lines on display. Day by day lines increased and on 11th Jan Touch stopped responding and lines on display was also increased and stopped responding. Today on 13th Jan, 2017 i visited one of your service centre in IRLA, VILE PARLE WEST, MUMBAI they said that this problem is not covered in warranty. They said that the LCD of the mobile is broken because of some pressure, whereas there is not a single scratch on mobile or on display or anywhere nor the touch has broken. How can your LCD got break with some little pressure where the Gorilla Glass 3 is not at all damaged.

do MOTOROLA started using Low Quality Parts in their Mobiles to Maximise its profit.

because the damage shows that it is the manufacturing defect where MOTOROLA has used very low quality LCD.

I WANT IT TO BE REPAIRED OR REFUND MY MONEY AS SOON AS POSSIBLE

arbaaz.[protected]@hotmail.com

Motorola service the worest of worest.

I am bought the moto g4 plus phone on 7th oct 2016. This phone sliped by hand from 3 feets distance on 20th oct 2016 small scratch apeared on phone charger connecter place. Phone is working perfect condition. This phone automatically screen off from dec 25th 2016. I went to service center for claim warrnty. He told to me this mobile not covered warranty due to scatch apreared on phone.

This is not conviance to me. I fixed to not purchase any moto and lenovo phone for this type of service provide by motorola and lenova customer care

Hi,
i am writing here to express and appeal to Appelite body to take into consideration my complain of motorola mobile service /Lenevo service centre-Mobi quest based in hyderabad.

I have recently purchased Moto X play 32gb from flipcart and within 2 months dated 29 dec 2016 it stopped functioning.Tech Team from Mobi quest/(Authorised service centre )in Kukatpally says motherboard is corrupted and fault and need replacement but they dont know how long it will take.
please let me know if i can get a new phone as its not my Mistake that motherboard is corrupted and within warranty cant be changed and there is no valid statement or feedback coming from Mobi Quest. Below is the IMEI no of my phone and address of mobiquest.IMEI No0-[protected].

The mobile is under AWARRANTY with still 10 months validity. request for immediate attention and please push motorola to immediately give me a new Phone or change the defected part

NO, 14-24-1 P.NO 1, MIG-1, 1ST FLOOR, NYR CHAMBER, KPHB COLONY MAIN ROAD, KUKATPALLY, HYDERABAD-500072
Hyderabad - Telangana
[protected]
10:00-19:00 Mon-Sat
- Sun

I have purchased Moto G4 Plus on 19th Dec 2016, when i have revived the phone its wifi, bluetooth, Hotspot functions are inoperative. when i have submitted my phone to your authorized service center located in pune, maharashtra on 28th Dec 2016. Since that day I haven't received exact date when i get my phone repaired. Buying a phone worth INR 15000 and still i am facing such issue immediately after receiving issue. This is the worst case i ever experienced. Frankly speaking i want my maoney back dont wont to continue with Motorola.

I got my Motorola Moto G4 plus 5 months back and got few issues in the cell in recent days, i contacted motrola care and they said me to give the headset to service center. I went to Kyathi Communication, Rajaji nagar, bangalore and gave my phone for service.
They provided me with a contact number for any queries, i called them up to know the status but the phone number they gave was not get connected (the number never gets connected), it was just a fake number i guess. I got back my phone after service but the issues still occur as the service center didnt repair my cell. Also the agents in the service center were very arrogant and unprofessional and were acting impatient when i was telling my issues.

Motorola authorised service centre hace ILLEGALLY exchanged my motherboard not once twice and gave me both time the faulty one and i asked mine then they said it yours and i proved it but they denied for my service abusing me and not doing my work as my phone is in warranty still they didnt doing the work and its been 2 months
MOTOROLA MOBILITY WILL RECIEVE A FIR SOON AND THEY WILL PAY FOR ALL MY PHONE MONEY

I had given my moto xplay at service center for repair at motorola service center mangalore .I had given it on 23 of november2016 still not have recived the phone. The service quality is very poor its been bore than a month .My refernce number is srine[protected] my contact number is [protected]/ [protected]
.The are simply misleading by giving false information