Motorola Mobility Complaints & Reviews

6 months ago I purchased moto x play. After 2 months it's motherboard's problem started and then battery problem. Then company took 3 months to exchange motherboard. Now there is brightness sensor and display problem. Automatically Display shuts when mobile is under sunrays. Battery is not charging and mobile is now not accepted at care center for repairing.

Hi,
I bought a motorola product namely moto-g 3rd gen cellphone on 3rd march 2016. By dec 2016 i started facing issues in it's display. It was showing image retention. I went to the service center of motorola-lenovo located at the address 108, dda towers, upper ground floor, janakpuri district center, janakpuri, delhi 110058 on 1st feb 2017. They told me it'll take them 7 days to fix the problem. I went to the service center again on the 11th of feb and they said that they still haven't got the part required to fix my phone. The guy at the counter said he'll get my phone fixed by monday. On monday yet again i received the message that my phone is still waiting for the part. I tried calling them at the given number however, in 42 attempts their phone rang only 4 times to which no one answered, rest of the times it was busy. As i am working in a 12-9 shift, i can't go back and forth every other week to check the status of my phone. My cellphone is necessary for me as my temporary cellphone doesn't have whatsapp, gmail etc. It's causing me great inconvenience.
My phone has been given the ticket number srine[protected] for repair.

Hello Sir/Madam,
I have given my Motorola g4 plus phone for repair on[protected] as there were many problems in the phone. This is the second time i have given it for repair. I have purchased the phone on[protected]. The authorised service centre said me that they will be returning it back to me on Monday i.e[protected]. They did not do it. Then after a week i asked them again for my phone. they asked me to wait for further 3 days. i waited. Then after 4 days again i asked for my phone. they asked me again to wait for more 3 days, till date I haven’t received my phone.
This behaviour of service centre authorities is not acceptable. i request you to take a strict action against them. They have kept my phone for 23 days upto today and don't know when they will return it. This leads to my phone value decreasing even without me using it. I request you that i want a claim of Rs.12000 as from the day i have purchased the phone after one month I have been facing problems with the phone.

After a 2week of repairing.I am going to resubmit my mobile moto g4plus at motorola service center nal stop Pune. For the same issue for which last time i submitted mobile. but this time they I'll not accept my mobile due to water damage (white powder spot on fiber cover not near to battery ) issue. and they'll not clear about last time status and working. Last time I submitted for 15 days for speaker issue which have detected to service center. After 15 days they'll call me and Request to collect my mobile from service center and also say speaker is changed. At the time of delivery also they say the part is changed(speaker). But now they say that last time speaker order is cancelled because of water damage. At the time of delivery there is no issue of water damage. Now I just want to know just for checking of water damage they'll submitted my mobile for 15 days ? and whenever I call they'll say order is placed part is coming soon.They I'll never say that my mobile is water damage and under warranty that part is not change.
Now u repair my mobile in warranty and give the details of last 15 days when i submitted my phone for last time.. speaker was not changed... this is my problem please look to it. That's why the same issues are created.

I'm Moto g4plus customer. I brought this product just a week ago almost.
I already locked the complain about the cheap and poor quality earphones on their legal website.
I almost spent 15K on moto g4 handset but the quality of earphones are worst n cheap in the range of 15K as compared to any cheap or standard brand.
They promised to call me back within a 24 hours regarding this issue. But no response from their side. When I asked to another support person that support person literally said "I don't know about this."
If their support persons are saying "I don't know" then where will complain about the same.
I hope you will look into this matter as soon as possible.

Thank You Very much.☺

Sir
pahli baat gorilla glass nahi hai isme aur ad me inhone dikhaya ki gorrilla glasss hai mere phone ka glass toot gaya mai sahi karanei gaya to centre wale garenty nahi de reahei aur price puncha to 3500 ka bata rahe hai mobile 7200 ka liya aur glass 3500 ka hai abhi 2mahinei hue hai phone ko liye hue

moto e3 power aditya mishra
[protected]

My IMEI/SN No is [protected] .Moto g . Purchased on 20/09/2016 . It is automatically switching on and eroff on its own from day one .Given to service centre .Now too given since 6/1/17 then again e centreon 30/1/17.Service centre is not giving computer generated receipts and charging 5500/- for it even under warranty period.It has became a life to run after service ever week where they give lame excuses and turn down and not call u once even .Now my guts tee period is going to be over soon on Sep -2017 .What will happen after that ?

Approached Lenovo service centre located at Dilsukhnagar (Hyderabad) for display problem of my Moto G4 plus which is having warranty period.The service centre person said that they need to change the display & after 4 days they called me & handed over my mobile & said that the problem is resolved. But after 2 days the Same problem persists. Moreover the service centre people are not professionally educated..

My phone is moto e3 power.The phone is not working properly...i have just bought it 4 months ago...phn is hanging so much...whn there is any incoming call screen becomes blank due to which i cant receive the calls...i m really frustrated... please help me out...as soon as possible..the phone is in warranty so please change my handset as soon as possible..

I have brought Moto.g4 plus...and I get lot of scratch in that so I unable to take clear images so where I get this spare?how much it costs?I have complaint it more and more times still I don't get any response...till now I don't know what will happen to this mail ...after I got moto mobile I suggest my frnds to buy it but after this problem I told them not to brought any Moto product as they not responding to any complaints...so just gave me the adress where I get motog4 back camera glass and how.much it costs

Dear Sir/Mam
I am facing problem with Motorola service center as well as costumer care of Motorola ... as i have purchased Motorola G4 play by Amazon in month of September 2016 and they have given me 1 year warranty of Cell phone and 6 month warranty of accessories but since last month i was facing battery issue in my phone as battery got discharged suddenly after full charging so i did visit Motorola Service center in My City ---- Simran Electronics ... Address is Simran Electronics 21- A Nehru Nagar Near radha Krishan Mandir Agra 282002 . The staff of Motorola service center was so rude they were not ready to attend my complaint Issue but after requesting many time they took my complaint registered.. Complaint number is ---SRINE[protected] Complaint Date is[protected] and they have submitted my Phone battery and ensured me that i will get back my new replaced battery within 5-7 working days ...I also discussed with costumer care executive at the same time about this issue and as per customer care executive also ensured me that battery will be change within 5-7 working days. but now when i ask about my battery from Motorola service center they replied me that they have no information about it so wait for next 20 days as well as costumer care executive of Motorola also have no information about this they told me that arranging call back from his senior some Mr. Sushil .but i did not received any call back from this person and when i ask from costumer care executive about this they again give me same resolution that "" we don't have any information about your complaint and again we are arranging call back from our senior with Mr. Sushil .
But no-buddy providing any information about my complaint.
So please look into this Matter as soon as possible. as i am unable to use my Phone without battery ...

Regards//
Anil Mishra
[protected]
Emil Id - anil.[protected]@gmail.com

I am sanjay kakadiya, my mob no. is [protected], i have given my motorola x play for repair in customer repair center RNA Services, surat as on 22 December 2016, my complain no. in motorola customer care is[protected]. there was issue about not charging of phone so that i give it to repair center,

when i give my phone to repair center they told me that i will get my phone after week, but as time goes they are giving me new time at every call, and still i have not getting phone back.

when i call customer care they told me you will get response in 24 hours from escalation team, and then after no any one call me. and when after few days escalation team calls me they are again gives me new time,

and also they are offering me new phone(moto G4 plus) RS 13999/- in place of moto x play RS 17399/-, but because of less value of it i rejected to take..

Because of not getting of my phone and my lots of pending work i have purchased another phone so that now i want my refund in the place of phone.

i am requesting you please make something fast process and do my refund process..

i have attached below bill of purchase and letter if repair center..

thank you,
sanjay kakadiya
[protected]

After 1 month of purchasing a moto g4 plus it getting scratch on back camera glass. That's why I am not able to take photos. I have visited service center and they said it will cost me 2200 to replace this and there are so many users are already there fir the same issue. I have Google it and found so many bad reviews about that low quality back camera glass. So i am requesting the Motorola company to provide one time free replacement of back camera glass.

I have brought MotoG4+ phone a month ago from amazon . As of now its showing a screen shadow effect, it means any app or anything used few minutes back will remain on the screen background due to which it creates shadow like effect and deteriorate the screen. Also it has heating issues.After the latest Android 7 update the issue has worsened which made me to find online solution where i found lots of people facing same issues.I inquired Amazon for replacement as they have given me faulty phone, which it still continues to sell giving special discounts.But it didn't work out in-spite of manufacturing problem they refused to replace the phone . Then yesterday finally i went to Motorola service center in Borivali (Mumbai) and addressed them the problem they refused to take phone for replacement then i asked them if not replacement at-least they can repair for the problem.I was left waited for 1.30 hrs and finally they took the phone with no assurity of problem being resolved .I asked them ambiguity for problem resettlement, then he told that we will change the screen but even after changing people are facing same problem.Still i left my phone at costumer care for 10 days to repair it but very disappointed with Motorola as it is neither helping online to troubleshoot the problem neither it helps in service center for replacement.

I had submitted my handset at the official motorola service centre at the start of december and is now more than 2 months however the only reply i get from them is that the parts are still not available for the display issue.

their fake promises and the pathetic rude staff at the service centre and the people at the call centres giving fake promises is now tiring.

Need a quick solution to it now.

Number : [protected]

I purchased Moto G Plus, Next Gen. by paying Rs.14999/- through Amazon.com on 7th of july 2016, My phone stopped working in Nov.2016.I talked in the company to replace it as it is in guarentee period but they denied.I went to the service center named B2X -033 BM, Karve Road, in Pune & submitted it for repairing but till today I didn't get my phone back.Whenever I go there they say it is not mending yet & it is companies fault.What can I do now.

18 November 2016 I submit my mobile and 2 month gone but mobile device not. Repair and I contact company costume care they are speak your mobile is a ready than I contact service center Nagpur in Maharashtra they speak your mobile device part in demand
Please help me and money back
Sir mai bahot paresan ho gaya hu
2 month koi bhi company mai nhi lagta ya to mujhe mobile melna chaheye ya fir pure paise

The display of my MOTO Z Play was damaged & I submitted the phone to a Motorola authorised service centre on 28th Nov, 2016. Since then I haven't got my phone back repaired since they are saying that the display is still not available.

The phone was released into the market in September 2016. It has been 4 months since then & yet they don't have the spare parts available for this phone.

Everytime I ask the status, I get the same reply that the display is not yet available in the warehouse itself.

It has been 2 months that my phone is at the service centre & isn't repaired yet.

Moreover, they also closed the ticket by changing its status to "Complete". So now this case isn't even being considered.

How long does it take for the company to manufacture spare parts of their products? Especially when there are cases pending for the same.

The spare parts must be available at least with the company.

Job sheet number that is already closed: AMSBMS001741

Really disappointed with the services Motorola is offering.

Sir mujko kafi problem hai jab se mene Motorola ka Moto g turbo Edison lya hai 5 months Mai yah fhon 3 bar sarvice centre hokar AA Gaya hai please halp ab is fhon Mai fir se deekat a gayi hai my number [protected] Mai aapse request karta hu meri halp karo agar AAP meri halp karte ho to Mai aapka hamesha aabhri rahunga please please mene is fhon ke lye halp

I have a newly purchased Moto Z Play phone, suddenly there was a problem of sim tray which was not ejecting, I thought of getting a sd card for my phone. So i went to service centre, the incompetent engineer there damaged the display. and he said I have to wait like 25 days for new display. :((

They made my life literally more complicated. I use two sim, both sim no. got its purpose.

THis happened in Nagpur, Motorola Authorised Service centre, Empress Mall