Motorola Mobility Complaints & Reviews

Dec 17, 2016

Updated by Sachin Nagle Till Now no updates.

I have received call from director_service, ans asking me whether I have received Device or not..??
What the hell is this, he was mentioning whether I have collected my ahndset from Service center or not>??
Is he is mad, He should tell me like this, Your handset is ready and please collect from the service center..
He is not updated on the service call record, where to call and for what..
I am asking what is the reason??, He mentioned to update, What he is giving update to me, , ? Does he is looking for his updates what is going and doing nothing..??
People are illogical sitting there, no mind to talk..No logic to talk to customer..

Frustrated on the service of Moto people,
I recommend, remove the role and responsibility from the person who is currently handling and depute to some one who is having some common sense

Looking forward for your support

Sachin Nagle
MB [protected]

Nov 30, 2016

Updated by raj26bundi It is my invoice bill nd i also have jobsheet image which i also send smtime later

Nov 29, 2016

Updated by Kaustubh Wani Sry dust in camera instead of car

Nov 29, 2016

Updated by jigar627 I have sent necessary information(i.e. Service center name, address and complaint number) at the mentioned e-mail address. Please ask, if any further information is required.

Nov 29, 2016

Updated by Lovin Singh I had already write many mails on [protected]@motorola.com you can check that.

Dec 01, 2016

Updated by Lovin Singh Respected Sir/Ma'am,
As you know my replacement complaint for moto360 smartwatch.I want to know about status of my complaint.There is no reply from motorola consumer supports.(Reference No. –[protected]
Thanks

Dec 06, 2016

Updated by Lovin Singh hello Sir/Ma'am,
There is no response against my complaint from motorola customer support and consumer complaint.I was register my complaint on 25nov2016.Do somthing for my complaint.
Thanks,

Dec 16, 2016

Updated by Lovin Singh There is no action against the company by consumer portal and motorola mobility.Portal only for lodge the complaint not for solution of customer.

Dec 28, 2016

Updated by Lovin Singh Fake Consumer Complaint Portal

Nov 22, 2016

Updated by Pratik4295 My Job sheet number is "AMSIND005265"

Nov 19, 2016

Updated by Vijayasekaran Lakshmanasamy Need to speak with motorola service center again regarding Jobsheet No: 161107/009,
they are not responding my call, even i visit directly they are asking to come next week, they itself Very lethargically saying that they dont know when ill get my phone back.
Please assign call back at [protected]

Nov 14, 2016

Updated by Ritam18 Hi Sandeep / Motorola,
Referring trail mail, could you please take the initiative regarding the request I made in last conversation. Looking forward to receive your call. It is conveyed on gmail but even knowing everything, Motorola still doesn't give any helpful concern to the raised issue, instead blaming the customer blindly as it can hardly be believed that USING A POWER ADAPTER DAMAGES THE CHARGING PORT.

Nov 15, 2016

Updated by Ritam18 Hello Mounika / Motorola

Don't apologize, better make me understand first how the issue raised is not covered under warranty. As conveyed earlier also, the customer is not aware whether the motherboard can be a cause for such problems. Not even entire Motorola team is capable to guess such instance.
As per your comment, I've informed that the service center conveyed me that its on hold for approval from their (Motorola) end.

The case has been notified to NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION and similar has been registered to Consumer court forum, Reference# : 66311. Please review the case.

AND REVERTING TO MY TRAIL MAIL, IT IS SUGGESTED STOP SENDING IMPROBABLE REPLIES & DECISIONS VIA MAIL.
BETTER GET ME SOMEONE FOR A TELEPHONIC CONVERSATION. SINCE, IT FEELS THIS SITUATION IS OUT OF YOUR CAPACITY TO BE SOLVED THROUGH MAIL CONVERSATION. REQUEST YOU HAND IT OVER TO SOMEONE SENIOR.

Contact details : Ritam Chakravarty
Mobile : +91-[protected]

Nov 12, 2016

Updated by Ashutosh023 my phone is moto g3

Nov 10, 2016

Updated by nigamananda.panigrahy There is no update from the company over the complaint which i registered a week ago. I have been waiting for my phone since a month. Neither the Customer service center personnel is answering my calls nor does the company support replies to my mails. I had a chat session with the motorola support last week. Kindly go through the below chat details.

Response By Email (Alloni Palli) (04/11/2016 12.29 PM)
Customer Reference number :[protected]

Dear Nigamananda

Thank you for contacting Motorola.

As per the conversation on chat, please share the snapshots of your device bill and revert back to this mail.

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number.
We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents
. Please contact us anytime between the hours of 10 am to 7 pm Monday to Sunday on Motorola working days
Kind regards,
Motorola Mobility India
[protected]
www.motorola.in

Chat By Chat (Alloni Palli) (04/11/2016 11.40 AM)
[11:22:02 AM]Hi, my name is Alloni Palli. How may I help you?
[11:23:48 AM]Nigamananda Panigrahy: I have given my motorola handset, model XT1550 with imei - [protected], for repairing on 08/10/2016. It is still under warranty. The handset's sim slot1 is broken. The authorised customer service centre, where i have deposited my phone is located at, Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India. They are not repairing my handset, neither thy are responding to my calls. It has been almost a month and still i am waiting fr their response. They have asked me to pay Rs.2300. Even i am ready to pay the amount but still they are doing nothing.
I have given my motorola handset, model XT1550 with imei - [protected], for repairing on 08/10/2016. It is still under warranty. The handset's sim slot1 is broken. The authorised customer service centre, where i have deposited my phone is located at, Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India, ph[protected], email; [protected]@yahoo.co.in. They are not repairing my handset, neither thy are responding to my calls. It has been almost a month and still i am waiting fr their response. They have asked me to pay Rs.2300(INR). Even i am ready to pay the amount but still they are doing nothing.

[11:25:09 AM]Alloni Palli: One Moment Please, let me check on it
[11:25:27 AM]Nigamananda Panigrahy: yeah sure
[11:26:56 AM]Alloni Palli: Thank you for staying being I appreciate your patience.
[11:27:02 AM]Alloni Palli: You will get 10 days of replacement warranty and 1 year of service warranty (with out physical and liquid damage) from the day of purchase !
[11:28:07 AM]Alloni Palli: I regret the inconvenience caused, I will do my best to help you. Before proceeding further could you please let me know your Job sheet number and service centre details?
[11:29:12 AM]Alloni Palli: Are we connected?
[11:30:24 AM]Alloni Palli: I noticed you have been idle for awhile, if there is no exchange of messages within 2 minutes the chat session will be closed automatically.
[11:30:41 AM]Nigamananda Panigrahy: can i send you some images of receipts
[11:31:09 AM]Alloni Palli: May I know job sheet number ?
[11:31:25 AM]Nigamananda Panigrahy: job sheet no. 11956
[11:31:38 AM]Alloni Palli: One Moment Please, let me check on it
[11:31:42 AM]Nigamananda Panigrahy: TIN:[protected]
[11:32:54 AM]Nigamananda Panigrahy: Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India
[11:33:08 AM]Nigamananda Panigrahy: Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India, ph[protected], email; [protected]@yahoo.co.in
[11:33:26 AM]Nigamananda Panigrahy: THe above are the details about your authorised service centre
[11:34:43 AM]Nigamananda Panigrahy: you there?
[11:34:59 AM]Alloni Palli: Thank you for staying being I appreciate your patience.
[11:36:23 AM]Nigamananda Panigrahy: is there a possibility that i will get back my handset in working condition
[11:36:30 AM]Nigamananda Panigrahy: ?
[11:36:38 AM]Alloni Palli: After disconnected this chat you will get mail forward screen shorts of manual bill, so we escalate your case to higher authority
[11:38:42 AM]Nigamananda Panigrahy: kindly do something to get the mobile working. I have been waiting since last one month.
[11:39:26 AM]Nigamananda Panigrahy: i am ready to pay any extra expenses, but get it working.
[11:39:41 AM]Alloni Palli: please share the snapshots of your bill and revert back to this mail.
[11:39:46 AM]Alloni Palli: Thank you for contacting Motorola. Have a great day.
[11:39:54 AM]Nigamananda Panigrahy: ok
[11:40:07 AM]'Nigamananda Panigrahy' disconnected ('Concluded by Agent').

Kindly resolve the issue at the earliest. Otherwise i will be forced to file an FIR at my nearest police station.

Nov 15, 2016

Updated by nigamananda.panigrahy HI,

Its been more than two weeks since i have discussed about my handset issue with one of your representative. Is this they way, your provide support to your customers? I am really feeling guilty for preferring motorola over other companies. I expect, atleast some courtesy from your side reply to the customers complaint. I am really saddened that even goverrnment forum is also not able to help me regarding this issue.

Nov 22, 2016

Updated by nigamananda.panigrahy I have registered a complaint with motorola support with the reference number :[protected], three weeks ago. I have been trying to contact them but they are not responding. Its been two moths and there is no update regarding the mobile that i have given to the customer services of motorola. Even there is no response from the company itself. Looking at such irresponsible behavior from the motorola company, how can one expect anything from the service centre. I am really very disappointed. Still hoping this issue to get resolved soon.