Motorola Mobility Complaints & Reviews

I have submitted my MOTO G3 with the Friends Collection service Centre in varanasi since 1st October 2016 bt till date I have not got any updates from their side. When contacted they say that part will be imported from hong kong and the I will get my device. Week after week has passed but till date no information is available. Company says one more week everytime and service centre is not ready to listen. Myonline complaint no is SRIN[protected]. I AM SERIOUSLY GETTING IRRITATED WITH THIS IRRESPONSIBLE BEHAVIOUR OF MOTOROLA.

I had bought Moto G 4 plus (got it on 30th May 2016), because Mototorola is a very renowned company. I was very happy with the mobile for few months; but I started having issues with the mobile. It was automatically getting switched off. It used get switched off 8-10 times after starting it and then used to function for sometime and then again used to switch off . The mobile camera also was not working well (the photos were dim).

I have given my moto g 4 plus (in warranty period) for repairing on 5th Nov 2016 to Kavya Service center, Shivajinagar, Pune (Job number AMSPSN002947).

After 2-3 days of submitting phone I was told that the camera glass was damaged and they will get it replaced in sometime. Since then for approximately 3 weeks I didn't get any update on the mobile. I tried calling them repeatedly and with difficulty (after 2 days) I could connect with the service center. They told me that the part hasn't come yet and I will be contacted by them soon.

I then complained about it to motorola customer care (Reference number[protected]. Within 3-4 days I was told by customer care that my mobile was ready and I can collect it. I also got an email to take back my mobile. I hadn't asked to give the mobile back without repairing though. I contacted the service center, but they were clueless about it. I then called back customer care, when I was told that the mobile was not still repaired.

I then again followed up with customer care after 3-4 days, but I was told to follow up with service center only; as motorola is not responsible for it (if I correctly remember about what I was told). I later got a message from service center that I still need to wait.

I am really surprised why company like motorola can't resolve this issue for over one month now? (A customer care person from motorola also told that it shouldn't have taken such a long time) I think it is the company's responsibility to reduce customer's sufferings. I am using some old mobile for last month and managing with it.

A must read.. MOTOROLA phones feedback PATHETIC !!
My Motorola X-Play phone suddenly got spoiled without any specific reasons in just 8months of my purchase . The issue was its speaker stopped working.. you can't hear anything when on call. I gave the phone for repair on 3rd Oct 2016 and I ws told I'll get the phone in 5-6days it's been more than two months now they have not repaired my phone and returned claiming they don't have the part available with them. What kind of Instrument or part of phone it is which is not available for so long...? They refuse to give replacement of the phone too. When asked when would the phone finally be repaired only one reply in 5-6days when that part we receive. And that they are not responsible for it in anyway if it's getting delayed. They can't do anything about it.

Motorola, depending on the device, isn’t able to issue warranty replacements and are leaving people without phones for months at a time. That’s not a good look. It’s 2016 and most o[censored]s can’t go hours without our phones leave off days or weeks or months. "A BIG NO NO TO MOTOROLA" Even if Motorola offers phone for free, you should not buy it.. Not worth it all.

#neverbuymotorola
#motorola #xplay #cellphones #mobiles #customerservice #electronics #gadgets #communication #motorolaindia #motorolaaccessories #worstcustomerservice #customercomplaint #customerfeedback

I can't download or update any app from play store. My net is working fine and can use chrome etc but play store is what creating a lot of trouble.
I can't use some of the app as it says first update "google play services" but its not getting updated.
It doesn't give an error message but shows downloading... and then finally stops!
Please help.

Thanks!

Service centre staff misbehaving and also use abusive language with me..
Owner of Motorola service centre called me fraud, ' Me tumhe dek lunaga', and many other bad things...
There are other customers and my friend also which can become eye witness of this matter or it can be proof by CCTV camera.
Please help me out
Email ID:- [protected]@yahoo.in

I bought mobile on 17/10/2016. It stops working after few days and I gave the mobile at service center on 18/11/2016. Almost 20 days completed and there is no response from customer service center and also from moto support india.
I do not know when they will deliver my mobile. Please look into this.

Incident:[protected] at moto service.

Attached the documents.

I an using moto g4 plus since from last 3 months but this phone is having lots of issues, it hangs, touch pad problem, screen flicking issue, heating problem etc since from last 1 month. I had visited twice at moto service center s-113 first fl0or shahara mall and my job no is amsgsm004896. First time they gave my phone after updating os after few days those problems occure againthen i revisited after 2 days and i submited my phone, they kept my phone for 8 days for reparing, after 8 days i have visited the service center they told me that they have changed touch ic of my phone, after using 2-3 days continues i faced the same issues again on my phone. So i want to register the complain, please resolve my problem i will be very thankfull to you...

Regards,
Kumar madhukar jha

Dear sir,

I have purchase my motorola phone 9moto x stle) the day it has launched.
After purchasing this phone i am not satisfied after 3 months because the touch problem came in it.
I have submitted it to b2x motorola service centre rani bagh and they change the display and return it in 20 days of submission.
But the problem is not solved fully and the phone starts hanging after few days i again submit it to same service centre they again make a job sheet and submitted and said to change mother board after submisiion they return my set in 28 days.
After taking the phone i checked the phone the two more problems come out with previos problem that was not resolved fully. The next day phone was resubmitted again for 2 new problems and the phone was returned to me after 27 days and that was been informed by motorola customer support that phone is been repaired and collect it from b2x motorola ranibagh service centre. I call continously 8 times to service centre they have not picked the call and i went to sevice centre and inside the centre i ring the phone to them but not picked the call and busy in gossiping and when i asked to them why wre u not picking the call they answered it not our duty to pick call we are not having the person who picked call.
I took my set and checked the problem was worst than last mike, speaker was not working i asked them that how much time u will take to repir a phone thet said that its not our fault its from back side they again give me a job sheet no and yesteday 01/12/2016 i again after 1 month got a call from motorola customer support tha your device is repaired plz collect it from service centre. I request them to kindly confirm from b2x service centre to know status of phone because previos time customer support says your phone is repaired and service centre says your phone is not repaired they called the service centre but as usual they have not picked the call and yesteday i went the same problem is there phone is not working. Kindly suggest what to do.

I have purchase motoe3 power handset.
After 25 days, i am getting pink bands on display,
I have visited service center pimpri - sara service (Authorise) but are not taking handset mentioning the reason " we are not having authority to provide service for moto-e3 power handset model
Date visited to sara mobile - 19th nov..

Raise the concern on 21st nov vide email with moto on email id:
Director services,
[protected]@motorola.com

I receive call from hyderabad team, mentioning sara service - authorized center will give call and fix the appointment, but till date, i have not received any call or confirmation on email.

I am facing the warranty service issue with motorola - lenovo

Hence this concern raised in consumer forum

Sir,
I have a moto e3 power black 16bg only one old but the device had defect.
When i connect the device with my home theater using with aux the device can't play the video song & also mp3 song.

Three times i am complaining about this problem in moto customer care
But they are no response.

(Aux not working)
I replace it by the saler flipkart india. But replace model also have same problem.


Thnks n regards
Tarun kumar
Mob - [protected]

I want to complaint for Motorola service. I bought Moto X Style through flipkart. But only after 4 months the touchscreen was acting weirdly, sometimes it was unresponsive and sometimes it works on its own.
So, I went to an authorized service center in Varanasi, U.P. Which is handled by Friends Collection (a third-Party service center). They told me that the touchscreen is damaged an it needs to be changed.
I left my cellphone there for repair on 3/10/2016. And they told me that it will take about two weeks. After two weeks, I called them but they told me to wait for two more weeks because the part hasn’t arrived in Varanasi. Then after four weeks they again told me to wait. So, I called on Motorola Customer Care Number[protected] for some help, they wrote my complaint and told me to wait till 18/11/2016. On 18/11/2016 instead of cellphone I got another date (2/12/2016).
And also, the representatives at their call centers doesn’t know anything, they all just use delaying tactics. Never had such an experience with any company.
Now it’s almost two months but I still don’t have my cellphone. I bought a flagship for 30K and I am getting this type of feedback, I just can’t imagine about what happen to those customers who bought lower end cellphones.
Thanks.

My moto e 2 gen is not working from 4 mounth of 2016 nd after that i also submit in to service center for repair it but they took my mobile nd do not repaire it upto to 2 mounth nd give it to me that it is not working i having more proble face becouse of it the campany olso not responsin to me my mobile is on warranty period i purchase it from online shoping site amzone.com but they olso not responsing to me what should i doo sir pls give me some help against them pls take action against them

One month After the purchase of my mobile Moro g turbo mobile I've had an problem regarding my camera. I detected dust in it after some period I taken my mobile to service centre they clean the dust but Ive got hearing problem on phone calls since the sound was very low to hear. I again taken mobile to them they Made holes on that speaker and also fitting of my display was not good .display was popped up and now my display is detached. They are not accepting my mobile by saying it is not covered in warranty.due to this miss fitting My display getting purple.they are asking 3500 rs for it but my mobile is still in warranty period.they are saying I have dropped it. But it is all there problem they created this problem

I had given my mobile(Moto X Force) charger for replacement on 22/10/2016. Customer service representative assured the replacement in 3-4 days. Till date, (i.e. 26/11/2016) I have not received my replacement charger. Further, I tried to inquire regarding the status of my complaint 3 times over telephone, but the response of customer service representative over the phone was highly unprofessional.

I have submitted my phone ( moto x style 32gb black) on authorized service center of motorola in vadodara on 21-sept-2016. They don't repair my phone since 2 month and always told that spare part is not available.
I request them for refund or replacement but they refuse my request by saying motorola has no policy for this.
I recieved a call from motorola escalated team on 18th november and he told me that the spare part is available on vadodara hub of motorola and will be delivered within 1 working days. i got a mail from moto care also on same day in which they mentioned that my phone will be repair within 24th november 2016.
But they still didn't repair my phone after commiting even today i called to vadodara service center and they told me the spare part is not available .
If in 18th november moto escalated team told the spare will delivered within 1 working days but it has been 7 days the spare part has not delivered in service center,
sir they are just making me fool or nothing else. Please take some serious action against it.

Respected sir/ma’am,
I purchased a motorola moto 360 smartwatch from flipkart website (Seller – ws retail services pvt. Ltd.) on 3/10/2015. Order id for same is od[protected] and invoice no. Is #blr_wfld[protected]. There were some battery issues in my moto 360 smartwatch and it was under warranty, so i gave it to nearest service center at nehal infotech, kesar ganj, ajmer, rajasthan for replacement on 28/9/2016. Job sheet no. For same is srine[protected].
After a week, service center informed me that my smart watch will be replaced and sent to me in a week, but it has not even been dispatched by company yet.
I called toll free no. Of motorola customer support many times, but they said that my replacement will arrive in a week or 15 days, but it didn’t. So, then i created a complaint on motorola support website also (Reference no. –[protected] on 12/10/2016, but customer support closed this complaint without giving me any satisfactory answer and my problem is still un-resolved. Since then, i have contacted customer service representatives several times via online chat and on call but each time they say that it will come in a week or 15 day’s time. After one and a half month, i still haven’t received my replacement.
Kindly look into this matter and do needful.

Regards,
Lokendra singh,
E-mail : lovin. [protected]@gmail.com
Contact - [protected]

I have submitted my mobile Moto G4+ to authorized motorola service centre "B2X the customer care company" at indore on Nov. 2 2016. My phone's display got damaged. I got a call from motorola customer care on Nov. 10 2016 promising me that I will get my mobile fully repaired within 6-7 days. On 17 Nov. I gave a call to service centre enquiring about my mobile status and they told me that they haven't got any such information from motorola customer care and neither they got any parts from service center to repair my phone.
Then I made a call to customer care enquiring about my phone and they gave me another date telling me to call back on Nov. 24 2016 and they are not even explaining to me what is happening. They are not even cooperating.
I thought that may be I give a call to service center of motorola in indore but they are not even helping anymore. They are talking rudely and when i ask for answers they just put my call on hold and never came back.
I just want to get my phone in a well working condition but I am helpless.

I have purchased Moto G4 Plus mobile phone on 6/6/16. The camera is not working properly. I have given the phone at the service centre on 11/11/16 and they said the camera lens are not working and they will replace the same within a week. Its 22/11/16 and still everytime I ask at the service centre, everytime they say it will take 3 more days. I have the recordings of conversation with Motorola customer care which I can produce if requested. I need to go out of station day after tomorow but still the motorola service provider has not provided me the phone. Request you to please do the needful.

I request you to help us regards my mobile phone servicing, i had submitted my mobile phone for simple rebooting, file manager file transferring issue, finger sensor issue & little heating issue which can be resolved through patch updates. I have clearly informed service centre engineer who is working in b2x motoflagship bangalore and they too agreed and confirmed me that will update the sane give it back, but i am surprised here from service engineer over the phone that this is an hardware issue and will replace your mother board and finger sensor we placed an order for the same once we get will give it back it will take 7 working days for the same.

My concern is that for small software issue and i am visiting the centre for the first time itself changing these many parts is not acceptable as per my understanding i might be wrong in this. And from the service centre we are not getting any proper response from the engineer end no one responses to the calls and people says when motorola was owning the company we were not facing the issue in servicing mobile post lenovo buying we started issue coming up more so you better contact motorola customer care/don’t by motorola mobiles only this was told by one executive over the phone while talking and they disconnected without updating the status only.

This was sent this email to motorola but i don't think show any action has been taken on the same.

Post this email also they gave back my mobile after 15 days by replacing my parts without any intimation but the replaced parts was old parts and my complete mobile is not working now with one more additional problem which is camera clarity, and i gave back the mobile to service centre again (B2x motoflagship) ms dimple is the person who has taken the mobile and she agreed that we didn't service properly and will rectify and give back again she asked for apologies also. I was little happy but now the actual problem started with camera that service centre is asking for money with for warranty product where the complete issue is with service centre while replacing my mobile parts for the first time they have done the scratches on m entire mobile due that they r not agreeing to attend my camera issue.

I request you to help us to save my mobile from b2x motoflagship.

I bought Motorola g4 plus on the launch day from and was received on 26th may 2016 ..but after few days mobile was continuously hanging and was heated like an iron even sometimes it's touch was automatically creating problems and after a month or so it was creating lots of problem..so I went to service centre in gwalior and told them about my problem so after listening they said I would update ur software and if problem persists u can again come for the repair and after software update problem was like before so I went to Jabalpur which was near to my place(Damoh)and on searching on Google I submitted to the authorised service centre of Jabalpur i.e. anika enterprise s, but the real problem started after submitting i was given 10-15 days time to repair my mobile and in those 15days I was in touch with them and I they was always faking me with the process of repairing and after 15days they always said parts are not available and like that they passed 15days more and after 1 month I reached their official customer support no but officially they didn't registered my complaint and after repeated attempts they finally logged my complain and assured action but even after many days of calling and talking they never did any action and after 36 days they said my mobile is OK now I wanted my mobile delivered to me as a sign of gesture and I would pay the delivery charges but they said no for that also and when I send my brother to them with the so called or fake job sheet on mobile with the bill copy they rejected him and denied to give him although I told him earlier that my brother will come with the copy of fake job sheet which they gave and the copy of my bill and after 50 days I am still with my set which is still new and disturbed me more than the free phone.