Motorola Mobility Complaints & Reviews

Nov 19, 2016

Updated by Vijayasekaran Lakshmanasamy Need to speak with motorola service center again regarding Jobsheet No: 161107/009,
they are not responding my call, even i visit directly they are asking to come next week, they itself Very lethargically saying that they dont know when ill get my phone back.
Please assign call back at [protected]

Nov 14, 2016

Updated by Ritam18 Hi Sandeep / Motorola,
Referring trail mail, could you please take the initiative regarding the request I made in last conversation. Looking forward to receive your call. It is conveyed on gmail but even knowing everything, Motorola still doesn't give any helpful concern to the raised issue, instead blaming the customer blindly as it can hardly be believed that USING A POWER ADAPTER DAMAGES THE CHARGING PORT.

Nov 15, 2016

Updated by Ritam18 Hello Mounika / Motorola

Don't apologize, better make me understand first how the issue raised is not covered under warranty. As conveyed earlier also, the customer is not aware whether the motherboard can be a cause for such problems. Not even entire Motorola team is capable to guess such instance.
As per your comment, I've informed that the service center conveyed me that its on hold for approval from their (Motorola) end.

The case has been notified to NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION and similar has been registered to Consumer court forum, Reference# : 66311. Please review the case.

AND REVERTING TO MY TRAIL MAIL, IT IS SUGGESTED STOP SENDING IMPROBABLE REPLIES & DECISIONS VIA MAIL.
BETTER GET ME SOMEONE FOR A TELEPHONIC CONVERSATION. SINCE, IT FEELS THIS SITUATION IS OUT OF YOUR CAPACITY TO BE SOLVED THROUGH MAIL CONVERSATION. REQUEST YOU HAND IT OVER TO SOMEONE SENIOR.

Contact details : Ritam Chakravarty
Mobile : +91-[protected]

Nov 12, 2016

Updated by Ashutosh023 my phone is moto g3

Nov 10, 2016

Updated by nigamananda.panigrahy There is no update from the company over the complaint which i registered a week ago. I have been waiting for my phone since a month. Neither the Customer service center personnel is answering my calls nor does the company support replies to my mails. I had a chat session with the motorola support last week. Kindly go through the below chat details.

Response By Email (Alloni Palli) (04/11/2016 12.29 PM)
Customer Reference number :[protected]

Dear Nigamananda

Thank you for contacting Motorola.

As per the conversation on chat, please share the snapshots of your device bill and revert back to this mail.

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number.
We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents
. Please contact us anytime between the hours of 10 am to 7 pm Monday to Sunday on Motorola working days
Kind regards,
Motorola Mobility India
[protected]
www.motorola.in

Chat By Chat (Alloni Palli) (04/11/2016 11.40 AM)
[11:22:02 AM]Hi, my name is Alloni Palli. How may I help you?
[11:23:48 AM]Nigamananda Panigrahy: I have given my motorola handset, model XT1550 with imei - [protected], for repairing on 08/10/2016. It is still under warranty. The handset's sim slot1 is broken. The authorised customer service centre, where i have deposited my phone is located at, Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India. They are not repairing my handset, neither thy are responding to my calls. It has been almost a month and still i am waiting fr their response. They have asked me to pay Rs.2300. Even i am ready to pay the amount but still they are doing nothing.
I have given my motorola handset, model XT1550 with imei - [protected], for repairing on 08/10/2016. It is still under warranty. The handset's sim slot1 is broken. The authorised customer service centre, where i have deposited my phone is located at, Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India, ph[protected], email; [protected]@yahoo.co.in. They are not repairing my handset, neither thy are responding to my calls. It has been almost a month and still i am waiting fr their response. They have asked me to pay Rs.2300(INR). Even i am ready to pay the amount but still they are doing nothing.

[11:25:09 AM]Alloni Palli: One Moment Please, let me check on it
[11:25:27 AM]Nigamananda Panigrahy: yeah sure
[11:26:56 AM]Alloni Palli: Thank you for staying being I appreciate your patience.
[11:27:02 AM]Alloni Palli: You will get 10 days of replacement warranty and 1 year of service warranty (with out physical and liquid damage) from the day of purchase !
[11:28:07 AM]Alloni Palli: I regret the inconvenience caused, I will do my best to help you. Before proceeding further could you please let me know your Job sheet number and service centre details?
[11:29:12 AM]Alloni Palli: Are we connected?
[11:30:24 AM]Alloni Palli: I noticed you have been idle for awhile, if there is no exchange of messages within 2 minutes the chat session will be closed automatically.
[11:30:41 AM]Nigamananda Panigrahy: can i send you some images of receipts
[11:31:09 AM]Alloni Palli: May I know job sheet number ?
[11:31:25 AM]Nigamananda Panigrahy: job sheet no. 11956
[11:31:38 AM]Alloni Palli: One Moment Please, let me check on it
[11:31:42 AM]Nigamananda Panigrahy: TIN:[protected]
[11:32:54 AM]Nigamananda Panigrahy: Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India
[11:33:08 AM]Nigamananda Panigrahy: Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India, ph[protected], email; [protected]@yahoo.co.in
[11:33:26 AM]Nigamananda Panigrahy: THe above are the details about your authorised service centre
[11:34:43 AM]Nigamananda Panigrahy: you there?
[11:34:59 AM]Alloni Palli: Thank you for staying being I appreciate your patience.
[11:36:23 AM]Nigamananda Panigrahy: is there a possibility that i will get back my handset in working condition
[11:36:30 AM]Nigamananda Panigrahy: ?
[11:36:38 AM]Alloni Palli: After disconnected this chat you will get mail forward screen shorts of manual bill, so we escalate your case to higher authority
[11:38:42 AM]Nigamananda Panigrahy: kindly do something to get the mobile working. I have been waiting since last one month.
[11:39:26 AM]Nigamananda Panigrahy: i am ready to pay any extra expenses, but get it working.
[11:39:41 AM]Alloni Palli: please share the snapshots of your bill and revert back to this mail.
[11:39:46 AM]Alloni Palli: Thank you for contacting Motorola. Have a great day.
[11:39:54 AM]Nigamananda Panigrahy: ok
[11:40:07 AM]'Nigamananda Panigrahy' disconnected ('Concluded by Agent').

Kindly resolve the issue at the earliest. Otherwise i will be forced to file an FIR at my nearest police station.

Nov 15, 2016

Updated by nigamananda.panigrahy HI,

Its been more than two weeks since i have discussed about my handset issue with one of your representative. Is this they way, your provide support to your customers? I am really feeling guilty for preferring motorola over other companies. I expect, atleast some courtesy from your side reply to the customers complaint. I am really saddened that even goverrnment forum is also not able to help me regarding this issue.

Nov 22, 2016

Updated by nigamananda.panigrahy I have registered a complaint with motorola support with the reference number :[protected], three weeks ago. I have been trying to contact them but they are not responding. Its been two moths and there is no update regarding the mobile that i have given to the customer services of motorola. Even there is no response from the company itself. Looking at such irresponsible behavior from the motorola company, how can one expect anything from the service centre. I am really very disappointed. Still hoping this issue to get resolved soon.

Nov 18, 2016

Updated by Tanuj Kumar Is this the default reply that you guys just copy and paste to every complaint. I tweeted on twitter and got the same reply word to word. Then I thought maybe it'll help if I just mail them as they said. I mailed them a detailed email regarding the issue and not surprisingly, I got no reply!

Nov 18, 2016

Updated by Tanuj Kumar Regarding the status of the phone, I've been calling sai communication, gzb. Since 40 days now. Yes, it has been 40 days and I haven't got my phone back. Everytime they say the part isn't here yet and it's not in stock even in their headquarter! I mean how sloppy motorola, You don't have a display in stock of the most premium phone you made last year! I'm feeling stuck here having bought a motorola phone, is this how you treat your customers after making a sale?

Nov 23, 2016

Updated by Tanuj Kumar Okay, Officially 46 days later after taking my phone in for repair, the guys over at sai communication tells me that my phone can't be repaired as there's no display in stock and will never be. You need to talk to the guys over at motorola support who just are of no help, they just tell refer you to people and never get anything done! They just told me to collect the phone back from there after wasting 45 days of precious under warranty time!! Now my phone is out of warranty and the damn display costs 6500 bucks which they don't have in stock!!! This is just awful Motorola! This was not expect from a world class phone manufacturer like you!

Nov 02, 2016

Updated by Ayon Mondal Moto Team,

Refer to these Communication No :[protected],[protected]. Please go these references. Last but not the least in reference number[protected] you have mentioned that My Device is ready in Service Center. When i called them they told me to wait for another week. Am i have to take legal steps?

Nov 11, 2016

Updated by Ayon Mondal Since last 2 months you and your service center are bluffing me. Moto has no professional ethics and it was entirely my fault that i bought a Moto Set. Tell me how a minor charging problem take more than 2 months to repair. I dont need your escalation, it was made 3 times but no result was made.

Nov 23, 2016

Updated by pravakar mohapatra Dear Sir
There is no response from Motorola. when I call you the Service Center there is also no response ...My mobile with the service center for last 06 months.