Motorola Mobility Complaints & Reviews

Address: Lucknow, Uttar Pradesh, 226016

Website: www.motorola.in

I have submitted my Motorola device at service centre on 16th September. 2 months have passed but I have not received any information till now of repairing of my phone. Whenever I call service centre or toll free no of company I only get to know that device will be repaired soon. They are not providing any details or time limit of phone to be repaired.

Dec 16, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Nov 12, 2016

Updated by Ashutosh023 my phone is moto g3

Verified Support

Nov 15, 2016

Motorola Mobility Customer Care's response Hi Ashutosh,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support.

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T

Tejas Shelke Deshmukh

from Mumbai, Maharashtra

Nov 14, 2016

Hello, 3 months ago I bought Motorola g4 plus mobile handset from Amazon, I am facing image retention problem on my phone. When I use any application for sometime, color and ui structure remains there on screen, after closing app too. It's very problematic and frustrating for me. This is faulty item, so please kindly take it back and refund me.

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Address: Hyderabad, Andhra Pradesh, 502032

Website: www.motorola.in

My syster divya vani anakali, purchased a mobile from manufacturer motorola the amount rs. 14999/- as mentioned in invoice dated 22-aug-2016 (Copy attached). On 27-oct-2016, in normal operating conditions, the mobile phone exploded with a terrifying blast at my home.
It’s only that by chance no one was near phone or using it, else it would have been a certain tragedy inflict multiple lives.
I contacted motorola support on 28-oct-2016 and reported them the incident,
And demanded a refund of my paid amount, as well as the compensation against negligence in consumer safety that caused immeasurable mental stress and severe health issues to me and my family member.
Motorola on my report, didn’t act in professional way, and on the other hand, they extended my troubles by compelling my time on name of discussions with management. After days of tedious follow up, motorola offered me replacement of mobile as their best response towards my incident.

I therefore request the consumer court to provide me justice and set an example for those providers who prefer their monatory gain over safety of consumers.

Dec 17, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

Motorola Mobility Customer Care's response Hi Sailaja,

Hope your issue has been fixed.

Regards,
Motorola Support.

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Address: New Delhi, Delhi, 110018

I am having motorola phone model moto x play as it is dual sim phone and in my phone second sim was not working i reached one of the servicbme centre and submit it for repair under waranty they commited for 3-4 days now one month almost over i havent received my cell they are saying company is not supplying part for it
i complaint in motrola customer support also but no response till now

Dec 9, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: Khordha, Odisha, 751020

Website: www.motorola.in/home

I have given my motorola handset, model XT1550 with imei - [protected], for repairing on 08/10/2016. It is still under warranty. The handset's sim slot1 is broken. The authorised customer service centre, where i have deposited my phone is located at, Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India. They are not repairing my handset, neither thy are responding to my calls. It has been almost a month and still i am waiting fr their response. They have asked me to pay Rs.2300. Even i am ready to pay the amount but still they are doing nothing.

Nov 22, 2016

Complaint marked as Resolved

I have registered a complaint with motorola support with the reference number : 161116-000008, three weeks ago. I have been trying to contact them but they are not responding. Its been two moths and there is no update regarding the mobile that i have given to the customer services of motorola. Even there is no response from the company itself. Looking at such irresponsible behavior from the motorola company, how can one expect anything from the service centre. I am really very disappointed. Still hoping this issue to get resolved soon.

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Nigamananda,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

Nov 10, 2016

Updated by nigamananda.panigrahy There is no update from the company over the complaint which i registered a week ago. I have been waiting for my phone since a month. Neither the Customer service center personnel is answering my calls nor does the company support replies to my mails. I had a chat session with the motorola support last week. Kindly go through the below chat details.

Response By Email (Alloni Palli) (04/11/2016 12.29 PM)
Customer Reference number :[protected]

Dear Nigamananda

Thank you for contacting Motorola.

As per the conversation on chat, please share the snapshots of your device bill and revert back to this mail.

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number.
We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents
. Please contact us anytime between the hours of 10 am to 7 pm Monday to Sunday on Motorola working days
Kind regards,
Motorola Mobility India
[protected]
www.motorola.in

Chat By Chat (Alloni Palli) (04/11/2016 11.40 AM)
[11:22:02 AM]Hi, my name is Alloni Palli. How may I help you?
[11:23:48 AM]Nigamananda Panigrahy: I have given my motorola handset, model XT1550 with imei - [protected], for repairing on 08/10/2016. It is still under warranty. The handset's sim slot1 is broken. The authorised customer service centre, where i have deposited my phone is located at, Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India. They are not repairing my handset, neither thy are responding to my calls. It has been almost a month and still i am waiting fr their response. They have asked me to pay Rs.2300. Even i am ready to pay the amount but still they are doing nothing.
I have given my motorola handset, model XT1550 with imei - [protected], for repairing on 08/10/2016. It is still under warranty. The handset's sim slot1 is broken. The authorised customer service centre, where i have deposited my phone is located at, Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India, ph[protected], email; [protected]@yahoo.co.in. They are not repairing my handset, neither thy are responding to my calls. It has been almost a month and still i am waiting fr their response. They have asked me to pay Rs.2300(INR). Even i am ready to pay the amount but still they are doing nothing.

[11:25:09 AM]Alloni Palli: One Moment Please, let me check on it
[11:25:27 AM]Nigamananda Panigrahy: yeah sure
[11:26:56 AM]Alloni Palli: Thank you for staying being I appreciate your patience.
[11:27:02 AM]Alloni Palli: You will get 10 days of replacement warranty and 1 year of service warranty (with out physical and liquid damage) from the day of purchase !
[11:28:07 AM]Alloni Palli: I regret the inconvenience caused, I will do my best to help you. Before proceeding further could you please let me know your Job sheet number and service centre details?
[11:29:12 AM]Alloni Palli: Are we connected?
[11:30:24 AM]Alloni Palli: I noticed you have been idle for awhile, if there is no exchange of messages within 2 minutes the chat session will be closed automatically.
[11:30:41 AM]Nigamananda Panigrahy: can i send you some images of receipts
[11:31:09 AM]Alloni Palli: May I know job sheet number ?
[11:31:25 AM]Nigamananda Panigrahy: job sheet no. 11956
[11:31:38 AM]Alloni Palli: One Moment Please, let me check on it
[11:31:42 AM]Nigamananda Panigrahy: TIN:[protected]
[11:32:54 AM]Nigamananda Panigrahy: Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India
[11:33:08 AM]Nigamananda Panigrahy: Smart Services, SCR 15/E(666), Bapuji Nagar, Bhubaneswar-751009, Odisha, India, ph[protected], email; [protected]@yahoo.co.in
[11:33:26 AM]Nigamananda Panigrahy: THe above are the details about your authorised service centre
[11:34:43 AM]Nigamananda Panigrahy: you there?
[11:34:59 AM]Alloni Palli: Thank you for staying being I appreciate your patience.
[11:36:23 AM]Nigamananda Panigrahy: is there a possibility that i will get back my handset in working condition
[11:36:30 AM]Nigamananda Panigrahy: ?
[11:36:38 AM]Alloni Palli: After disconnected this chat you will get mail forward screen shorts of manual bill, so we escalate your case to higher authority
[11:38:42 AM]Nigamananda Panigrahy: kindly do something to get the mobile working. I have been waiting since last one month.
[11:39:26 AM]Nigamananda Panigrahy: i am ready to pay any extra expenses, but get it working.
[11:39:41 AM]Alloni Palli: please share the snapshots of your bill and revert back to this mail.
[11:39:46 AM]Alloni Palli: Thank you for contacting Motorola. Have a great day.
[11:39:54 AM]Nigamananda Panigrahy: ok
[11:40:07 AM]'Nigamananda Panigrahy' disconnected ('Concluded by Agent').

Kindly resolve the issue at the earliest. Otherwise i will be forced to file an FIR at my nearest police station.

Nov 15, 2016

Updated by nigamananda.panigrahy HI,

Its been more than two weeks since i have discussed about my handset issue with one of your representative. Is this they way, your provide support to your customers? I am really feeling guilty for preferring motorola over other companies. I expect, atleast some courtesy from your side reply to the customers complaint. I am really saddened that even goverrnment forum is also not able to help me regarding this issue.

Nov 22, 2016

Updated by nigamananda.panigrahy I have registered a complaint with motorola support with the reference number :[protected], three weeks ago. I have been trying to contact them but they are not responding. Its been two moths and there is no update regarding the mobile that i have given to the customer services of motorola. Even there is no response from the company itself. Looking at such irresponsible behavior from the motorola company, how can one expect anything from the service centre. I am really very disappointed. Still hoping this issue to get resolved soon.

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D

Devesh Karwasra

Nov 7, 2016

I had submitted my smartphone(motorola g4 plus) on 10th of October at Kota service center but even after 24 days there is no positive reply. So please solve the problem

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Address: 560037

Website: www.motorola.in

Hi,
I have buyed moto g4 plus mobile in amazon. And i used that mobile for 20 days, then after the display gone blank automatically. I complain to amazon but they said to contact manufacturer, i contacted to motorola service call center. They refuse to replace mobile and they said that it is in warranty. I accepted for repair that mobile and i given that mobile to b2x service center of motorola. They said they will give in 10 days. Now its up to 17 days but till now it is not resolved, i called many times to motorola service center but they are saying wait for two days our executive will call you. No one is called, again i called to them and again they are saying the same thing. Am facing a lot of problem with this. I cant use to check my mails, whattsapp or any social services in proper time. I hope this this mail will help me.
Details of my mobile:
Job number: amsbag014998
Gin number: ginbag016947
Imei : [protected]
Mobile number:[protected]

Dec 13, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Fayaz,

We have escalated it to the appropriate team for assistance, someone from our team will reach you soon sharing an update.Thank you for your patience as we work to address your concerns.

Thanks
Motorola Support.

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Address: Ghaziabad, Uttar Pradesh, 201012

Website: www.motorola.in

I recently gave my moto x style(your flagship phone last year) to your authorized service centre Sai Communication, Bazariya, Ghaziabad. It had a weird speaker issue where it would just reduce volume drastically if I play anything after 5 seconds. They returned it after 22 days with a non responsive screen. First the bottom part was a little unresponsive, then it grew to half the display's touch functionality not working (the display was fine- just the touch not working). I returned it back again on 8th october as the device was still under warranty, as always they said, "check back after a week". Now it has been 26 days, sometimes they don't pick up the phone, when they do they always say, "the part isn't here yet, it's being shipped from bangalore". Today when they picked up the phone they just said, "call back after a week again!". Every week it seems like the same story, they always say call after a week! How long does it take for a display panel to ship from bangalore? Even if the guy was on a bicycle he would've been here by now! This is just pathetic customer service. I have been a motorola user ever since the original moto x. I still use a nexus 6 as my backup phone and I love the screen. I was planning to buy a moto g4 plus for my sister but now the recent turn of events had shook up my faith in the company. Now my phone's warranty just expired yesterday, If they screw something up this time around it's gonna cost me a lot of money to repair it, Even the touch screen digitizer is 6500 bucks! Motorola please look into this matter and either extend my warranty or provide me with a replacement unit if possible so that I can have peace of mind and enjoy my device. Just give me my Moto X Style back asap.

Thanks
Shahzad Khan

May 11, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Tanuj,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

Nov 18, 2016

Updated by Tanuj Kumar Is this the default reply that you guys just copy and paste to every complaint. I tweeted on twitter and got the same reply word to word. Then I thought maybe it'll help if I just mail them as they said. I mailed them a detailed email regarding the issue and not surprisingly, I got no reply!

Nov 18, 2016

Updated by Tanuj Kumar Regarding the status of the phone, I've been calling sai communication, gzb. Since 40 days now. Yes, it has been 40 days and I haven't got my phone back. Everytime they say the part isn't here yet and it's not in stock even in their headquarter! I mean how sloppy motorola, You don't have a display in stock of the most premium phone you made last year! I'm feeling stuck here having bought a motorola phone, is this how you treat your customers after making a sale?

Nov 23, 2016

Updated by Tanuj Kumar Okay, Officially 46 days later after taking my phone in for repair, the guys over at sai communication tells me that my phone can't be repaired as there's no display in stock and will never be. You need to talk to the guys over at motorola support who just are of no help, they just tell refer you to people and never get anything done! They just told me to collect the phone back from there after wasting 45 days of precious under warranty time!! Now my phone is out of warranty and the damn display costs 6500 bucks which they don't have in stock!!! This is just awful Motorola! This was not expect from a world class phone manufacturer like you!

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Address: 711101

Website: www.motorola.in

I had given my moto g3 to air voice company (authorised service center of motorola) address :374, bellilious road, howrah - 711101 on dated 16.09.2016 with a minor charging problems. it is almost 1.5 months, i did not get my device back. i had contacted both air voice and motorola with a request to repairing my device. but after uncountable communications, all i had get is nothing but bluff. now i want to share my job sheet of repairing job for a necessary help from competent authority.

May 11, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Nov 02, 2016

Updated by Ayon Mondal Moto Team,

Refer to these Communication No :[protected],[protected]. Please go these references. Last but not the least in reference number[protected] you have mentioned that My Device is ready in Service Center. When i called them they told me to wait for another week. Am i have to take legal steps?

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Ayon,

We have escalated it to the appropriate team for assistance, someone from our team will reach you soon sharing an update.Thank you for your patience as we work to address your concerns.

Thanks
Motorola Support

Nov 11, 2016

Updated by Ayon Mondal Since last 2 months you and your service center are bluffing me. Moto has no professional ethics and it was entirely my fault that i bought a Moto Set. Tell me how a minor charging problem take more than 2 months to repair. I dont need your escalation, it was made 3 times but no result was made.

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Address: Thane, Maharashtra, 400610

Website: www.motorola.in

Date of incident : 30th october 2016
Date of visit to motorola service center : 31st october 2016
Description :
My moto g turbo mobile purchased online via amazon.com on 8th may 2016 (in warranty) suddenly got heated up on 30th october 2016 and automatically got switched off.
I earlier also visited same service center on 17th october 2016 as sim 1 pin got detached while removing sim card but service center representative refused to repair it free of cost stating that its a physical damage.
This time my same handset got automatically switched off so i decided to visit motorola authorized service center at vashi i. e. newtech but instead of checking my mobile having root cause of overheating, service center member started asking for a service charge of rs. 300 for checking defect. i refused to pay as it is duty of service center to check problem with device.
The staff at newtech is extremely non cooperative and i want to lodge complaint against motorola and newtech (service center) for not performing their duties and asking for service charges to check defect of mobile.
Desirable solution : repair or refund

Dec 9, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Prasad,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: 122010

Website: www.motorola.in

I got Moto G 3rd generation on Apr 16 2016, It worked fine for first 5 months but after that it is not able to detect sim slot and so we gave the phone to service center in tirupathi(Sri valli Communications), They return the phone in 20 days but issue still exists. This time we again gave the phone to them on september 12th but even after 45 days there is no update on the phone, They always say they are looking into ths issue but not sure what they are seeing, Can you please help us in getting our phone repaired (or) provide us new phone as the phone is within warranty period.
Invoice number of the phone :KA- BLR[protected]
Job sheet no in Srivalli communications : 7839
IMEI no of phone : [protected]

Dec 13, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2016

Motorola Mobility Customer Care's response Hi Raj

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: Cuttack, Odisha, 753010

Website: WWW.MOTOROLA.IN

Dear sir
I have submitted my motorola mobile model moto x play in the 1st week of august 2016 at bhubaneswar authorised service centre namely"cci smart services" bearing job id bhv/mg/16/010488 because of its slim slot problem. I have got collected from them on 06/09/2016, after few days i found it's front camera not working and again i have submitted for repairing on 12/09/2016 which they have marked as bounce case. After two days i got a sms in my registered mobile “job id is created bearing bhv/mg/16/02012” which till date pending with them. I again got an sms on dt. 01/10/2016 mentioning your device is ready for pickup but when i reached at the authorized service centre they told me by mistakenly the message has gone to you because crm updation. They service centre told me that, wait for some days we will inform as soon as your mobile will be ready. After that i have called the customer care centre ([protected]) and narrate the incident, registered my complain. After few days i got a call from motorola escalation team told me your device will be ready by 14th of october, after that again i call customer care, again motorola escalation team executive told me it will be ready by 17th of october and the same processing is going on till date. I have also informed the motorola office through email which is below mention having customer reference no[protected]. Out of my one year warranty service they are kept my mobile for last three months and not resolved my issue and giving me false commitment of delivery for which i am suffering a lot. I request you kindly issue a new mobile phone to me so that i will be oblige to you.

(Email conversation with motorola customer service)

You recently requested personal assistance from our on-line support centre. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. To access your question from our support site, click here

Subject
Email:poor service/false commitment by service centre bhubaneswar /customer care

Response by email (Sardar ujwal) (04/10/2016 02.52 pm)
Customer reference number :[protected]

Dear pravakar

Thank you for contacting motorola.

We are sorry for the inconvenience caused.

As per your concern regarding the repair, we request you to share the snapshot of the job sheet so that we can assist you accordingly.

For additional questions we are here to help. You can reach us at our toll-free number [protected] (Mon-sun 10a. M to 7p. M.).

We appreciate your patience and value your business.

Regards,
Ujwal.
Motorola india

Customer by web (Pravakar mahapatra) (03/10/2016 06.24 pm)
Dear sir
I have given my mobile for repairing in your authorized service center in bhubaneswar. It was with them for last two months. The quality of service of bhubaneswar center is very poor as well as pathetic. My job id are
Bhv/mg/16/01488
Bhv/mg/16/02012
In the first phase they have changed my mother board which take more than one month and when i check my mobile, my front camera found faulty which before repairing working perfectly. Again they told me it will take few days for repairing. On 01/10/2016,
I have received message from your authorized bhubaneswar service center (Smart service) that your device is ready for pick up. On 03.10.2016 when i enquired about status of my job sheet at your authorized centre, they are told me it was not ready,
It will take another 15 days time. As company like motorola which is market leader in handset manufacturing and providing customer service, so i will request you instead of so many repairing kindly provide a new handset or kindly keep it with you as 12 months of warranty period it was with the service center for more than 02 month. As a customer i feel it is totally injustice. Hoping you will do justice to my prayer

May 9, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi,

We have escalated your inquiry and some one from the team will get back to you soon.

Thanks
Motorola Support

Nov 23, 2016

Updated by pravakar mohapatra Dear Sir
There is no response from Motorola. when I call you the Service Center there is also no response ...My mobile with the service center for last 06 months.

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Address: New Delhi, Delhi, 110020

Website: Www.motorola.in

मैंने एक मोटोरोला का फोन लिया था। जनवरी 2016 में।। उसकी चार्जिंग में समस्या आ रही है। मैं सर्विस सेंटर गया था वो कह रहे है कि मुझे मेरा फोन एक माह(30 दिन) के लिए जमा करना होगा। मैंने कहा मुझे backup फोन दो या जल्दी से रिपेयर कर के मेरा फोन दो क्योकि मेरे पास कोई और फोन नहीं है। इस पर वो कहने लगे की जब तक मुझे कंफर्मेशन नहीं दोगे हम इसपे काम नहीं करेंगे मैंने कहा मेरा फोन तो चल रहा है आप डिवाइस मंगवा लो और मुझे फोन कर देना मैं आ जाऊंगा और लगवा लूंगा वो कह रहे ऐसे नहीं होगा आपको जमा करना ही होगा। मैंने कहा लिखित में दो की आप ऐसे करोगे आपको 30 दिन चाहिए उन्होंने कहा मैंने बाहर स्टिकर लगा दिया है इसके लिए मैंने स्टिकर चेक किया तो some days लिखा था जिसका ये मतलब कोई भी नहीं निकाल सकता कि वो 30 दिन फोन अपने पास रखेंगे। मैंने कहा मुझे लिखित में दो तो पहले तो वो मना करने लगे फिर आधी अधूरी जानकारी लिख दिया मैंने कहा मैं इस नोटिस की फोटो कॉपी लेके दुबारा लगा दुँगा और फिर शुभम नाम के स्टोर मैनेजर मेरे साथ धक्का मुक्की करने लगा। अब् आप मोटोरोला वाले या तो उस स्टोर मैनेजर और अपने मैनेजर क्लाइ फ सख्त कार्यवाही करिये या फिर मुझे बताइये की आप लोग उसके खिलाफ कार्यवाही नहीं कर सकते ।

अरुण मिश्र
[protected]

Dec 9, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: 411028

Website: www.motorola.in/home

I have purchased Moto G3 in October 2015. In 1 year of time span 3 months my mobile at service center only due to Mother board failure and some other technical issues. Now again touch is not working.

So am requesting to refund my amount back or replace the handset.

Here am attaching mail conversation along with invoice. please do the needful.

Thank you.

Dec 10, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Naveen,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: New Delhi, Delhi, 141008

Website: www.motorola.in/home

As my cell not operating well. I have purchase it 3 months back in which my cell was in the services center for more than 1 month... Problems are mention below

1. Auto operate problem without any instructions.
2. Heat too much while working and charging.
3. Audio jack not working properly.
4. Rude behaviour from the service center and call service center. There is no professionalism in this company.

See i have purchase this cell for rs 15000 and what experience i am facing with you..

Now i will approach with consumer forums to complain for both motorola and amazon.

With no regards
Manish
[protected]

Dec 18, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Manish,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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H

hightech industries

from Coimbatore, Tamil Nadu

Oct 31, 2016

When i can purchase a moto e mobile at 3 months before, but i have some problem in mobile, then i go to moto service centre they said this mobile does not have any warrenty because this mobile IMEI number is not registered in flipkart..thn i contact flipkart service centre they cant respond...soo dont buy any products in online...

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Address: Faridabad, Haryana, 121001

Website: www.motorola.in

I have Bought my MotoG Turbo from Amazon and after some months i got some issues with my phone, They directly asked me to wait at the service center for 1-2 hrs and it will get repaired and i called the company after 5 hrs and they asked me to wait for a day after more then a day i called the company asking them about the phone and they simply said it will take a week to order a new mother board and as soon as the mother board arrive we will get it repaired in 10 min after more then a week i called them and they said tommorrow mother board will arrive and after the mother board has been arrived they asked for two more days to get it repaired and when i took my phone back from them i got speaker isssue and again same story happened at their first place they promised me that as soon as speaker will arrive it will take just 30 min to get it changed and now asking me to submit it for 3 more days, Please help me dealing with such fraud service centers in India and ban these companies if they can't resolve the problems

Dec 14, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Divanshu,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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O

Orahul

from Samastipur, Bihar

Oct 27, 2016

Heat during charging, negligible battry back up, screen vibration during charging, hanging problem..over all i can say that mobile is not in the condition for use. So i request you to replace it as soon as possible.

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Address: 400076

Final Details for Order #[protected]
Order Placed: 14 August 2016
Amazon.in order number:[protected]
Order Total: 14, 999.00
Dispatched on 14 August 2016
Items Ordered Price
1 of: Moto G Plus, 4th Gen (Black, 32 GB)
Sold by: Deal Kya Hai? Exclusives (seller profile)
Serial Number: IMEI - [protected]
14, 999.00
Delivery Address:
Snigdha Srivastava
601/604 Prerana Apptt
Opp IIT Main Gate, Powai
MUMBAI, MAHARASHTRA 400076
India
Delivery Option:
One-Day Delivery at Rs. 100. FREE with Prime
Item(s) Subtotal: 14, 999.00
Shipping: 0.00
-----
Total: 14, 999.00
-----
Total for this Delivery: 14, 999.00
Phone does not catch calls and the sound is really bad.

Dec 11, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Neeta,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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D

Dharmendra Dev Rawat

from Allahabad, Uttar Pradesh

Oct 24, 2016

Sir my turbo charger is not working properly so I want to change it.please help me

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N

neelima paladugu

from Pune, Maharashtra

Oct 25, 2016

Hello,

I had recently taken motrola G4 plus, I am facing overheating problem during charging and its showing as abnormal batter condition when I am charging.
Let me know what needs to be done

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Address: 560016

Website: www.motorola.in/home

I've baught Moto 3 2nd generation this year on March 31st through Flipkart!
And from past few months i have a problem, I keep observing it!
Whenever I keep my phone in my pocket after locking it, Automatically song starts playing, and most of the time it goes to guest user, or automatically the bluetooth, hotspot, and location gets on! And while using online apps/games, automatically the notification bar moves up and down, and suddenly the recent app button gets pressed! I don't know what is happeneing! I feel, my phone got hacked or is it just a touch sensitivity problem! I Reseted the phone before once when it was happening! After resetting it stopped for sometime, but again it started! Please help! Thanks in advance! And now i've resetted it again!

Dec 9, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Suraj,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: Pune, Maharashtra, 411014

Hi,
I am purchased Mot0 E3 power black on Ocatober 4th 2016 and received on
Octobre 10th 2016 5 pm. Then onwards it's giving some problems.

1) Automatically dialing from dial pad. (PFA video clip)
2) Caller is complaining about call quality.
3) Phone has been heating while Data has been enabled and calling to others.
4) Phone charging is taking long time.
5) It's not at all finding the network. Every time need to checking network
operator.

Please do the needful. I am trying to call to customer care number but it's
not at all reaching.

Thanks,

Dec 11, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Motorola Mobility Customer Care's response Hi Vijaynetha,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: 639006

I purchased a Moto Xplay mobile through flipkart for my Sister, After 10 days when she started using the mobile she came to know that speaker was not working in the mobile. I tried to return back the mobile but since it was more than 10 days from purchase date they refused to get return. So i gave my mobile at Motorola service center (Cell Charm137, NSV TOWERS, PERUNDURAI ROAD, (NEAR ERODE COLLECTOR OFFICE, & NEAR SUDHA HOSPITAL)ERODE – 638011, Erode, TAMIL NADU)
Phone No : [protected] /[protected] at Erode for repair on 10th September, but till now i have not received my mobile.
SERVICE CENTRE WORK ORDER NO : ERD/MG/16/00047

I request you to take back that mobile and give me a new mobile or return back my money.

Flipkart Purchase details
Flipkart invoice number : chn_puzhal_[protected]
purchase date : 23.08.2016.
MODEL : MOTO X PLAY XT1562-16GB- BLACK

Dec 11, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Motorola Mobility Customer Care's response Hi Dhanasundari,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: New Delhi, Delhi

I had submitted my moto g4 plus mobile for repairing in warranty on[protected] to moto g service centre in janakpuri. They said to repair in one week then after that i visited there after week and they said product has recieved u can take ur mobile after 2-3 days after 3 days i visited again they lied and said product has not received and said come after a week and not solving my problem so i took my phone back without repaired and they r fooling with me so please take action against them and do something about it.

Dec 6, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Motorola Mobility Customer Care's response Hi Vinay,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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Address: Raipur, Chhattisgarh, 492001

Website: www.motorola.in

I have bought a mobile phone (moto g4 plus) from amazon.in
In the first week itself the phone started heating while using apps and charging.
As this is a new phone it has a turbocharger feature which charges phone in very less time, but with my phone it use to get charge in 5-7 hours, so to solve this issue i spoke to amazon, they suggested me to visit motorola service center.
I went to the service center as it is a motorola service center i was already prepared for a pathetic customer service, i told them the whole issue. after listening to my problem they asked me to leave the phone in the service center, which was not possible for me as i had only phone that time, i asked them if there is a issue how much time will it take to rectify the issue, and it was 20-25 days as per the service center representative. i requested him to please have a look once in front of me and he refused again.
So i came back with that issue only.
Today (19.10.2016) it's been like three months and my phone has several issues now.
1) phone vibrator is not working.
2) phone gets heat while using apps (even when using the preloaded camera app) and charging.
3) phone is now slightly bent from bottom, must be because of overheating.
4) phone automatically gets off anytime.

I went to the service center today and told them the entire issue, as obvious they refused to even examine the phone, then i spoke to motorola helpline:i told the issue to him the customer service representative said he cant do anything if the service center has refused to do service.
I asked him what should i do now, he said talk to seller (amazon.in) from where you bought this phone.
After that i called amazon.in helpline, after listening to my issue amazon customer representative told me to talk to the motorola only.
Now amazon has also refused to help, motorola has straight away said a no.
This is a last option for me to write here.
I hope this will help me.
I have attached picture of my phone for consideration, as you can see there is evidence of damage or scratch.
I have always kept mobile phone safe.

Oct 19, 2016

Complaint marked as Resolved

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Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Motorola Mobility Customer Care's response Hi Vishal,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

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