Motorola Mobility Complaints & Reviews

I have bought a Moto x play mobile phone through flipkart
wide invoice no. - chn_puzhal_[protected]
Dated- 03/04/2016
Handset no- "[protected]", "[protected]"

Delivered by flipkart on my address
C-120 street no 37 Mahavira enclave part 3 power house New delhi-110059
I have been facing issue related to this phone that it is not starting on and switched off, therefore I contacted Motorola service centre
Khushi Communication
A-5/1 Tilak Nagar
Opp. Metro Pillar no. 492
New delhi: 110018

Dated- 30/01/2017
Job No- 44
When contacted, they were telling that there is a motherboard wire and LCD board which are damaged by liquid and you need to replace the whole motherboard and LCD with new one, and they told that it will cost around 80% of the phone but my phone never came in the contact with liquid anyway. So the possibility of damage by any liquid is not possible and even the phone is water resistant. the phone is still in warranty period.
Kindly look up on this and give the solution.

Hi this is Shanmugam.M from chennai i given my hand set for moto authorized service center on 02.02.17, still there s no responds from them, around 40days completed still they said wait few days to take rectify it, i dnt no still how many days i want wait for getting my mobile, actually i used just 27 days thats al, moto service center and moto custemor care both are very very worst wen ever i called theme same answer still not yet ready i dnt no wat they are doing in service center.

Dear sir,
I am pursuing Motorola phone before two months
Model number Moto M
Product Model XT1663
After 1 month my USB cable not working so I am going Motorola customer care Aurangabad they received my old USB cable and taking request for replacement of new USB cable at a date of[protected] and told me 10 days required for new cable after 10 days I am calling customer care Aurangabad they told me still not received USB cable. I am totally disagree
Please help me total 15 days my mobile switch off .
Details
Service center Kunal Telecom
Carry-in time[protected]
Warrenty status - in warranty
Customer complent code- C0028-charging
Problem code - P0052- Charging
Defective Part Name - XT1663 USB Cable and *52690288 CS
Part number 5C18C07128
No. SOIN[protected]

Dear sir/ma'am
I purchased moto g4 plus 16 august 2016, it created heating problem after 2
months from purchasing. I went in service center many many times but he
said about some software problems then I did hard reset but this problem
was not solved. In 25 February 2017, during charging My mobile was
extremly heat and after heat it was bent. I am attaching picture of mobile
with this complain. after bent mobile is working properly but after one day
again in during charging it was heated extremly and it was off suddenly
after that it is not working in order. I went service center but he didn't
any respond about it.

Myself jayesh marathe, i have purchased moto m and that phone is not working properly the phone is dead in three weeks
In service center they told me that they will charge 1250/- and they will try to get it back in proper condition. They used word we will try and not gave me guarrenty that my phone will work. They will only try and after that if phone doesn't works then they said you have to change the motherboard and it will cost 8000 to 9000. But my phone is in warranty and they mentioned in receipt the warranty status of my phone is out of warranty.
And as per advertisement and specifications the phone is waterproof but it's not this so poor from motorola
So, it is kindly request to get my phone repair in free of cost because it is in warranty period and i used it only for 21 days and it is giving me such problems. And the service from service center is very poor they are not even talking properly.
So, i want my phone back in proper condition or as per your warranty terms please refund my purchase amount. My imei number is mention below
Imei1:[protected]
Imei2:[protected]
I am also attaching the photo copy of my receipt.
Details of that service center are
Bm gadgets service pvt ltd
Address-1'st floor minal arcade, near hotel samudra, nal stop, karve road, pune

This is my job sheet number : srcwd[protected]... given by moto..
I gave my phone to the service centre due to speaker issue on 16/01/2017 -- gave me a weeks time, but its been about 50 days I haven't received my phone yet ..
I have also been calling the person from the moto service centre name lokhnath [protected] -- have been giving false hope day by day --- and also I have till date never received a call from moto service centre
I don't know what is happening but my next step is to go to consumer court which will take me a long process ...

service centre address :moksh plaza, 1st floor, shop no 9/10, sv road, borivali west, mum 400092.
contact num : [protected]...

Motorola Phones — Complaint For Motorola Phone

2 Reviews
Di dinesh0086 on Feb 4, 2017 Mark as Resolved

Dear Motorola Team,

I purchased a Motorola Mobile phone, Model no :-(Moto G 3rd Generation, , Black-16GB) on dated 13May 2016
From authorized store AMAZON Online
I am facing issue of (Speaker Phone Issue & only Showing one Sim In Phone ) The handset for which I approached the service centre at Janak Puri(Delhi) and receive my phone after 18 days.
But I facing the same issue and phone is not working properly and this not the first time, due to such issues earlier also I visited service centre for repair of phone.

Being a renown brand I expect to have a satisfactory reply to my mail.

I am going to wait for a satisfactory resolution by Monday otherwise I am bound to knock consumers court.

Awaiting your quick response.

Attached is the copy of purchase & service bill for reference.

Thanks
Dinesh Kumar
[protected]
[protected]

Triotonic systems, jamnagar, gujarat, authorised service centre not providing service and harrasing the customer, when they are giving chargeble service they will get parts within 5 days but for warranty period they are not getting parts even after 22 days .and for chargeble service also they are using duplicate parts.
govind parmar [protected]

also find attached copy of manual job sheet mobile given on 6th February 2017 but computerized job sheet for demanding parts on 24th February 2017 with job sheet no. SRINE[protected] means 17 days no action taken from service center. these shows how lethargic they are doing.
still today there is no response from the service center and also not responding & not talking properly with the customer.
please find the solution for new piece replacement from the company.
hoping for the utmost cooperation
with due regards

GOVIND PARMAR MOBILE [protected], [protected]

In the above matter we write to inform you I have purchased/Order Motorola M Handsets/WD30747 through Flipkart on 21.01.2017 same delivery to me on 24.01.2017. after 4-5 days the ringing tone to come. I try to contact flipkart toll free. As per their request or suggestion I visit your service centre “ Lenovao Service Order” at your tejaji Margo pp. Metro pillar No. 120 New sanganer Road Near sodala jaipur on 24.02.2017.
Your Service centre found that Ringer speaker not working/ Camera Phto Not clear problem/Data can not be save/Liquid to be check without SIM/MMC As per their opinion this is manufacturing defect they suggest to me once I try to change the handset. I again contacted Flipkart toll free, they clearly denied to replace the same and visit to service centre to rectify the issue.
After that I handover the same to your service centre mentioned in the mail. Service centre person told me it will take some days may be 7 Days. On dated 27.02.2017 I Received a call from your service centre to receive the handset. Now the SIM slot is not working also camera is not proper Zoom. Now your service centre told the SIM slot is not under warranty and it will be resolve on chargeable basis.
Sir, I want to inform you I have purchased on my son birthday celebration, Now My son is very serious and in tension. We humble request you to replace the same on priority.
If you replace the same on priority it will be very appreciable.

Regards
Pawan Kumar Jindal
Plot NO. A 36 Flat No S-1
Radha vihar colony New sanganer Road Jaipur
[protected]

Whenever i connect my MOTO G4 PLUS with my laptop using USB cables, it doesn't show my storage in my laptop. In other words it is not connecting for transferring my files to laptop. Although for transferring only images in my laptop it is working. I have purchased my handset last month only and after upgrading it to nougat this problem started occurring. So i want some suggestions to what to do about this problem.
Thanks.

Hello friend.
I bought moto g4 plus mobile 4 months ago. Initially i see that there is a ghost touch problem but not frequently. The problem was only while charging. After some time the problem start happening all the time while charging. I went to the service center in jaipur. They took my phone for 2 days and give it to me back saying that software of phone is updated problem is resolved now. After that I found that the problem is present there.
And after taking it from service center the problem occur some time while my phone is not even charging.
Also my phone hangs some time.
I did not expect so poor performance by this phone.
Please tell me solution ASAP.

Dear Sir
On feb 6th 2017.I have ordered Moto 4Gplus (4thGen) on Ebay site and we have got the product delivered on 10th feb 2017.i have raised a claim(claim id269455) to Ebay regarding the issues with the delivered product like the phone we have been delivered looks like old and used mobile with the colour at the back of the panel sheeding its colour and the accessories like the charger not at all working. Ebay says it is under manufacture warranty and they are no way responsible for the delivered product.AND MOTOROLA says contact Ebay for replacemnt or refund procedure.one is blaming the other one and we customers are suffering for ordering on Ebay site.Kindly help us in replacing the product.I have contacted even the seller through the mail given by Ebay at last by pursuing many times with it but there is no reply from him
(Name: Vishal R Khatwani
Email Id: vishal.[protected]@gmail.com
Contact number: [protected])
.I attach a copy of invoice of the product and the phone pictures along with box and other accessories your perusal.In this regard i request you to kindly replace the product at the earliest and do justice to us. one is blaming the other one and we customers are suffering for ordering the product on Ebay.

I purchased Moto G4 Plus mobile in September. Within a 1 month of time I see rear camera glass gets so many scratches and I'm no longer able to click clear pictures.

I went to moto service center and they are not even ready to listen to the problem and saying spare part not available. You can submit phone if spare comes we will repair no guarantee when will then can return. I have searched online also its not available there.

Its been more than 3 months now and I have not received any status of the smart watch submitted to the service Center of Motorola. This is mere harassment, i have been calling Motorola call center and service center and neither of them have any clue of what the status is.

There are more than 20 mails that I've shared regarding this from past 3 months this is cheating.

Product: Moto 360 2nd Gen,
IMEI: N867DE275P
Service Center: Kavya Enterprise Pune, Shivaji Nagar, 411005 on 9th Jan’17 Reason: Display was not functioning

I have purchased Moto 360 2nd gen watch in December from Flipkart, lately I faced display issue with the device and taken it to service centre the reply from the service centre was shocking they said they already have 6 watches pending for replacement from the past 6 months and we fear your watch will take the same amount of time, irony is the Motorola support is just waste of time, everytime I call them up I just get the assurance that it's in process kindly give 48/72 hours you'll get a call from our team. And the support.motorolo.in email team is no less. I hope this forum will open the eyes of the big guns of Motorola

Job sheet no :SRINE[protected]

I bought Moto G4 plus from Amazon (ORDER #[protected].
After 3 months o[censored]sage i observed the issue like "the phone display is coming out from the phone body".
If we are using a back cover then that issue will not be visible. Recently i removed back cover that time i saw that issue.
I called Amazon for this problem, they advised me to take a DOA letter from Motorola service but after visiting there, they...

My mobile Moto e3 power is the speaker problem... I give to service centre and repaired my mobile... But still this problem is continuously... this is incomplete service..These guys are so irritating me.
They are not answering properly...

Worst service centre in Coimbatore...

Please solve this issue or give me alternative solution...

My no.[protected]

Sir/Madam,

I have ordered the Moto Z Play mobile from amazon.in and got it on 26th Nov 2016. And not even i have used it for two months, the display got blank and it doesn't show up anything. I have give the phone to the Lenovo service Center in Dilsukhnagar, Hyderabad branch on 30th Jan 2017, there was no physucal damage or even an single scratch on the phone. its almost one month since the phone is with them. Every time when i call them or go the branch they tell me, they are trying to resolve the problem, they tried to keep new display but its not working, and they are trying again, and they will give me in 2 days. now even when i am calling them on number ([protected]), they are not lifting the phone. When they are not able to repair either they give me my money back or give me a new handset. Its causing me lot of problem without phone, please can you help me sorting out this issue.

To whomever this may concern, My 2 months old moto z play stopped working out of nowhere(16th feb-2017) so i submitted it to my nearest customer care centre.
I went to the store to pick up my repaired phone(22 feb-2017), but i could easily see that the display was not properly pasted and the sim card slot on top of the phone does not fit like it used to. It remains 2-3 millimeters outside the body and i was told by the representative that this cannot be repaired.
the condition of my phone was perfect when i submitted it but now i am being told that i'll have to make do with the faulty sim card slot which cannot be repaired.
I used to be a big fan of motorola devices but this kind of service has really let me down.
I request you to look into this problem and help me out.
It would mean a lot to me.

Hello Sirs,

My name is Shekar Palani from Banglaore. I bought a Motorola G4 on Sep 12, 2016. For few day, about two months time it worked well. After that the performance of the mobile is horrible. Initially, it started malfunctioning once in a day or two. Now the mobile hangs and malfunctions most of the time in a day. Weird part is that the phone operates by itself. Dials someone and opens the app by itself.
This is something embarrassing when it connects someone at midnight. It became clumps whenever I want to open an app.. it never allow me to open what I want to open. it opens something by itself. I would like to either return the phone and take some refund or take a replacement phone.

[protected]@yahoo.co.in
Phone [protected]

Thanks & Regards.,
Shekar P