Motorola Mobility Complaints & Reviews

I am very sorry to say that the service Center Of Motorola in SC0 189-190, Sector 34A, Chandigarh misguided me and wasted a lot of time and energy.I had asked for a charger of motorola, and they kept telling me that i should come in next 10 days every time i used to go there and ask if it has arrived.This continued for 2 months.And at my last visit they told me that they can not provide me the charger and it was never possible on their end. I just want to say that if it was not possible then why did they keep asking me to visit again and again, they should have cleared it at my first visit only. Its very Frustrating and shocking.

I am using Motorola MB865 (AT&T). I am getting 4G signal for internet and I want to use 3G or 2G. When I try to change settings-> more-> Mobile networks-> "Select network" option is disabled with default selection "Automatic". Please let me know how to change the setting to use 3G or 2G.

I purchased Moto g 2 phone on 12.12 14. On 16th phone was completely blackout. I have the side of packing box which contains bar code etc. Service centre refused to replace. Phone was given to them for repairing on 17.12.14. As on today I.e. After 10 days no response from jaipur service centre. They are not picking up my phone. Call centre told it will take one week more for the replacement of part. When company does not have after sell back up support then think over your sell. For mobile phones if repair will take such a long period then it is shame full for multinational company. Is there any platform where complaint can be made? My grievance are: 1. Repair immediately or 2. Replace it when I have box (partly damaged) by sending your representative. Take urgent action Vijay/alpna B 131 Malviya Nagar, Jaipur. 302017 Phone [protected]/[protected]

I have purchased Moto G from Flipcart in Feb this year. After few months o[censored]se I faced problem with voice clarity, and as per the suggestion from Motorola customer care I got it repaired from the local authorised service center at Vizag in the month of July. After using it for few months I faced the same problem. Again I have to visit the service center and they repaired it again in Sept. After this I have repaired again but the same problem still on. Last time I have contacted the customer care a week back and had a talk with Mr Mahesh. The reference no given to me was[protected] dt 27.11.14 and he told me that I will get a call from Motorola RSS team regarding this in next 48 working hours, but till now I have not got a call from you people. I tried to contact the local service in-charge as well Mr. Jagdish, mob.-[protected]. This number was given by Motorola customer care executive, but not got any reply. Other communication to Motorola is as below... From: "suraj naik"suraj.[protected]@rediffmail.com on Mon, 29 Sep 2014 17:54:07 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More > Dear Mr, Jagdish, As confirmed by you on Saturday over phone regarding the replacement of my handset, I am still waiting for your mail. Kendly reply at the earliest. *PHP Spellcheck Trial* and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Thu, 25 Sep 2014 17:38:05 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Dear Jagdish, Plz find the details of my complaint and other related documents. I am yet to get any response from Motorala regarding this. Kindly reply and resolve this. Thanks and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Tue, 09 Sep 2014 23:50:51 +0530 To: "parvez.[protected]@b2x.com"parvez.[protected]@b2x.com Cc: "Suraj Naik "[protected]@gmail.com Subject: Fw: Chat session [Incident:[protected]] Hello Mr Parvez, I am Suraj Naik one of the user of moto G. I have taken this handset with great expectation andrecommended it to may of my friends. But after using about 4 months I faced problem with voice clarity. I got it rectified from ur service center at Visakhapatnam. But after using it for 2 months again the same problemoccurred.I had a discussion with your online customer service representative, the communication is in the below mail. On 6th Sept I have given it again to ur authorised service center and on 8th I received a message from them that my hand set is ready. So I sent my friends to collect it as I was in office. So on 9th after getting it when i checked it, same problem persists. Now my trust on Motorala service is completely shaken, I can't trust on the service of your authorised service center of Visakhapatnam. All the relevant document documents are attached for reference. Requesting your intervention in this matter. Thanks and Regards Suraj Naik Mob.-[protected] From: "Motorola India" <[protected]@mailwc.custhelp.com> Sent: Sat, 23 Aug 2014 10:06:31 To: suraj.[protected]@rediffmail.com Subject: Chat session [Incident:[protected]] Chat session Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days. Thank you for allowing us to be of service to you. Subject Chat session Discussion Thread Response Via Email (Mogili) 23/08/2014 10.06 AM Customer Reference number:[protected] Dear Suraj kumar, As per our conversation you requested for the details of our head, Kindly check this details, Contact person :Parvez Jawed - parvez.[protected]@b2x.com Contact - [protected] Thank you for contacting Motorola. For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on[protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 9 am and 9 pm Monday to Sunday. Kind regards, Motorola Mobility INDIA Ltd. [protected] www.motorola.com Chat Transcript 23/08/2014 09.46 AM Hi, my name is Mogili. How may I help you? Mogili: Are we connected ? Suraj Naik: hi this is Suraj Mogili: Thank you for contacting Motorola. How may I assist you today? Suraj Naik: and I m from Visakhapatnam India Suraj Naik: I have a Moto G set which I m using from March Mogili: May I know the issue that you are facing with your handset? Suraj Naik: in the mean time I had a problem with receiving speaker, the voice was not clear... regarding this i hv reportes a complaints as well and after visiting ur customer service and they corrected it after replacing the hard ware. Suraj Naik: it took more than 10 days to them Mogili: I am sorry for the inconvenience. Mogili: May I know which service centre you have visited ? Suraj Naik: after the repairing in its Visakhapatnam service center Suraj Naik: and more over after using it for 2 months i m facing the same problem again Suraj Naik: Its a repeat complaints fro me. Suraj Naik: IMEI no-[protected] and [protected] Suraj Naik: MSN no- Q627XCBQ3R Mogili: Thank you for providing information. Mogili: Sorry for inconvenience, we will consider your feedback regarding this repeated issue and discuss this with the concerned team. Suraj Naik: Model-AP3235AE7K8 Suraj Naik: Plz escalate this issue and provide me some solution to my registered mail ID. Suraj Naik: plz help me out to resolve this issue permanently . I didn';t expect this type of problem from Motorola. Suraj Naik: My trust on Motorala has got shaken ... Mogili: Sorry to hear that but for Sure we will escalate and I will provide you our regional head contact details, kindly drop mail regarding this issue, he will assist you Mogili: Please give me couple of minutes . Suraj Naik: ok Suraj Naik: plz forward the detail to mi mail ID.- suraj.[protected]@rediffmail.com Mogili: Sure we will do that. Suraj Naik: ok bye Mogili: Is there anything I may assist you with ? Suraj Naik: It seem to me that this hand set has got some problem, else why should i get this problem again and again. so plz escalate this issue and provide a permanent solution. I am not sure changing this hardware again will solve the problem for how many days . Mogili: We will consider your feed back for sure. Mogili: Thank you for contacting Motorola, have a great day. ';Suraj Naik'; disconnected (';Concluded by Agent';). [---001:002796:20769---]

I bought moto g 16gb molbile on 30apr. In mid October suddenly loudspeaker stopped working. I faced major problems of miss calls because ringtone sound/loudspeakers was not working. Due to limited service stores I could give it for service by Nov end. Loudspeaker was repaired but I was not able to hear other person voice properly. I had to use headphone only. After 3 to 4 days loudspeaker again stopped working. Now I've to use headphone always...

I am C. S. Mishra, I recently encountered a problem in my moto g 2nd gen device which was that my phone was hanging on the logo. When I called the customer support, they asked me to visit the authorized service center of Motorola which I immediately did on the same day. After taking the device they assured me that my device will be repaired within 5 days and I would be informed about that. It has been 14 days now I have not been informed anything and no one even called me. After getting irritated by this unprofessional service, I contacted the customer support once more on 18th December 2014. There I explained my issue and then I was assured that they will look on my issue and will contact me with a clear solution within 24 hours. Even that commitment was not completed by Motorola. Once more after getting frustrated, I called the customer support on 19th December (after 24 hours) and there I was told that the part required for repairing has arrived that day only and that I will be surely having my device within a day or two. Today (after one day), when I called the service center, they said that the part required has still not arrived. Now this is not a joke, I mean seriously, is Motorola so unprofessional? I have been living without my phone for so many days and each time when I tried to inquire, they made a commitment and broke the same without any hesitation. Now I have completely lost my faith in Motorola. I am currently having three Moto G devices and still I am treated like no one. This is enough now, either give my phone within 24 hours or else keep it with you only and tell me directly that Motorola never cares about his customers' satisfaction and feedback. C. S. Mishra Device: Moto G 2nd gen Work order no. : MOW/MG/14/00227 WO DATE: 06 Dec 2014 MSN No. :R47AXU22X7 IMEI No. :[protected] Submitted to Mobile World, Madhuri palace bartand, dhanbad.

Hi, I bought a Moto G 2nd Gen from Flipkart which was delivered on 21st oct 2014. During the use I face an issue regarding SIM Slot for which i contact to the authorised service centre, they deposited the handset on 2nd Dec. After that when I went to receive my mobile, I found that Mobile Screen was broken and again submitted for repair. Today I went again to receive my mobile, but I found same problem of broken screen. From 2nd Dec I am suffering huge loss due to much delay because I was not provided any standby mobile. Please look into the matter and do the needful at earliest.

hi, I have purchased Motorola E mobile via Flipkart online .it was going smoothly only one month after does not working loudspeaker as well as battery problem and inside speaker can not clear sound.what i will do. please advice me. Please take a strict action against them Regards Rishipal [protected]

Hi, I would like to bring this thing in your notice. service center placed in uttam nagar new delhi are doing the monopoly and they are cheating the customers. on wednesday 17th of Dec I went to the service center with my faulty moto g2. the phone was not getting on only white LED was blinking. when I handed over the phone they took it and told me with in one hour the will be repaired we have checked, but after two hour when i Asked for the phone they told me that the mother boared is falutly and it will take minimum 15 days. AND THEY TOLD ME WE DID NOT CHECKED THE DISPLAY AND YOU WILL BE RESPONSIBLE FOR THAT IF IT WILL B FAULTY. BUT WHEN I CHECKED THE DISPLAY SMARTLY I FOUND THAT. IT WAS NOT MY DISPLAY THERE WAS SOME SPECIFIC SCRETCHES ON THE RIGH SIDE OF THE DISPLAY AND SCREEN GAURED WAS REMOVED AND PASTED AGAIN. I told them about this to them firstly they refuese and later on they said we checked and display is ok. kindly intervene in the issue . IT IS MY THIRD PHONE FROM MOTOROLA and I am really disappointed with these guys . they are cheating the moto customers. I will definately take the help of consumer court and share the feedback of AFTERSALE SERVICE OF MOTOROLA. -- addof service center: Om communications OMC WZ-246, B-1, F/F, OPP METRO PILLR NO -658, BEHIND SAMSUNG SHOW ROOM, UTTAMNAGAR – 110059, LANDMARK( UTTAM NAGAR METRO STATION EAST) BEHIND SAMSUNG SHOW ROOM 110059 krishanpaliwal, Akash paliwal [protected] / [protected] [protected]@gmail.com //br Ajay [protected]

I have purchased Moto E 6-7 months back and is under warranty now. The handset throws random reboots and charger not connected kind of problems. When I went to the service centre, they first refused that there is any problem with the handset, had a clash with them and customer care and finally they agreed that it has all the problems mentioned although they didn't mentioned all the problems on the docket number(slip) provided to me. On 7th day after submission of phone they gave the same phone back but this time not even the battery was charging and all other problems were same. I urged them to replace the handset but they still didn't replaced it but just ordered a new battery now and is now not even replying by when they can give my phone back. It has been 10 days now and the service centre is not even picking the phone now. Please help. I am a resident of gurgaon and purchased the phone from flipkart. I have all the required documents as well. Sach Collection point is Motorola Service Centre(a small shop with haryanvi people). Phone number : [protected], [protected], [protected] Replace the phone immediately or else I am going for consumer forum complaint(1 lakh)

I recently purchased a moto x mobile is always heatingheating too much. many times I visitedvisited service center but they just restore it nn giving back problem is not resolved. My mobile number is [protected]. Imei number is [protected].feefeel free to contact.

My earphone is in warranty period, earphone wire comes out from its jack...and service center is not replacing with an excuse from service center is that it's a physical damage, but it's not a physical damage it's a manufacturing defect, even a low quality earphone wire will not come out like this. This is very Cheap product from Motorola. Shame Shame, I want it to be replaced.

I got a Moto X on 6th of October and i started using it from the first day i had battery issues i thought to calibrate the battery !! After calibrating it got a little battery then after exact 1 month i started experiencing Network Drop !! During WIFI ussage my cellular network all was not available i was missing my calls after i got to the service center they told just 1 day and they then said almost 7 days will be took, the phone i will be getting this Saturday but i want my Phone to get replaced as the phone is having Motherboard issues I dont want a repaired cell phone in just 2 months of getting in hand

i purchased one mobile phone make-moto G (black with 16 GB from flipkart against order ID:OD[protected] dated 14/3/2014. when i started to use the aforesaid mobile then it was found that its voice suddenly get slow down while talking. When its voice is kept on loudspeaker mode then it works properly. Initially it was thought that it will automatically get correct after some using but after a long time the aforesaid problem is still persisting. secondly when it is kept on battery charge then phone get warm quickly after some time. kindly suggest the remedial measure so that it can work properly or suggest whether it may be replaced . Thanking you RL MEENA B-41, SAKET COURT RESIDENTIAL COMPLEX, NEW DELHI

Hi Team, Motorola E misguiding customers and changing complaints reason not giving replacement of faulty product which is under warranty. On my first visit to the service center they told me motherboard got burnt, when i visited them again they said motherboard is in bent state. I submitted first complaint on 3 Dec 2014 at Netaji subhash place pitampura service center.They said that PCB is burnt and PCB subject to verification. When i visited them again they said motherboard is in bent state and there was no sign of burnt damage on PCB or any other part. Please see the attached images for reference. PFA images of last 2 receipt of my complaint as proof with me. Also previously my phone was switching on and entering into the recovery mode pretty fine but now it is not switching on now. 1. Could you please tell me, How could phone got bend when no one opened it apart from motorola service center guy. ( I don't believe it is in bend state) 2. Also there are some hit marks on the motherboard. Please help as i have no phone to use now. I am a poor guy who have purchased it by my hard earned money. Please help me get my refund for this phone back. Thanks

Phone is very good. There is no problem in that. It really does well for the money you put on.After sales is too expensive. Recently phone got fell down on the floor, screen(glass) got damaged. Display is working fine, touch sensitivity is working as normal, just glass got damaged. Service center is quoting whopping Rs.5600 to replace the broken glass, which i believe is very expensive. We get the same mobile at 10K now. Why would we need to repair when we get good mobiles with price. They are telling even display also needs to replaced along with glass. Customer support is not supportive, you won't get response on time. Motorola definitely to work on this. I don't recommend this product any more, really bitter experience.

I got my motor g less than a year ago and ever few weeks the touch screen will stop working after every few restarts it comes back on but one time it had taken me up to 64 times of turning it off and back on to get this touch screen working. I got my motor Get in March and this started happening in July but there is no reason for it to as my phone is in perfect condition

I had purchased a Moto G Mobile through Flipkart vide their Invoice No OD[protected] dt 11 Jun 2014. (Product No FSN MOBDSGU2ZZMDYENQA WID : L12690 & Serial Number [protected]) Unfortunately has lost its PCB circuit due to charger defective on 19 Nov 2014, then I reached to nearest service centre Ensure Support Services India Limited.(c/o Rdington (India) Limited GF-1, KRISHNA COURT, NUTAN BHARTI SOCIETY, NEAR M K HIGH SCHOOL, ALKAPURI, BARODA.Tel:[protected],[protected], [protected]Email ID: [protected]@redington.co.in as advice from Flipkart. But entirely denied to repair or replace the instrument under warranty period and asked me for paying of Rs 8500/- as repair charges of it. Whereas the instrument is under warranty why I should pay for that. Please advise service centre for needful action otherwise I can enforce to complaint with other llegal sources. Thank you.

I had bought Moto E on 5th June from Flipkart. (OD[protected]). I had my first complaint with the display in October 26, I had submitted the phone in Motorola Service Centre Prescribed by Flipkart. I got my Display Replaced, but after coming home when I checked the Speaker is not working. I am not able to hear any sound from the phone. Only earphone is working. Also after servicing I am having trouble with battery life now my battery stays only up to 3-4 hrs without Internet, WIFI and blue tooth. I am extremely disastisfied with the Product Even I cant trust the Motorola Service Centre people they made the phone worser. My Phone is still in warranty.I need replacement of the device

Hi, I bought Moto X 5 months ago, it is working perfect and I don't have any complaints about it. I don't use audio jack in my phone because of Ipod and I use that. Recently I was attending a business call in my phone and I found that headphone was not working, I tried with 2-3 different headphones and none of them worked. I then tried with another phone and all the headphones including the one I got from Moto X was working. After the call I checked and saw that the copper strip inside the audio jack was broken. I was a little surprised to see because I rarely use it. So visited Motorola service center and the guy told me that it is a physical damage and you have to pay for it, I bought this product with exchange of my HTC Desire HD which worked for 4 year without any issue. I don't mind paying for this but this is a minor damage and it must be cover under warranty, I read the warranty and they don't cover anything, we(customer) always screwed by these companies. Specially in India where consumer always suffer because of these companies monopoly and Indian rules. Can anyone help me on this matter. Thanks, Priyank