Motorola Mobility Complaints & Reviews

I had purchased a Moto G (First Generation) mobile set through Flipkart on 23rd Aug 2014 for Rs. 12, 089/- vide Order ID:OD[protected]; Order Date:[protected]; Invoice Date:[protected]. Barely 4 ½ months after purchase it started malfunctioning without any rime or reason. The calls were automatically going to unwanted subscribers while trying to contact a particular subscriber. Even while setting the Alarm, it would not stay at a particular point but automatically move to other point. I lodged a complaint with Flipkart. Initially they tried to resolve the issue by directing on the phone through their technician and factory restore was done. The malfunctioning did not get rectified. Again a call was made, this time Flipkart washed their hands off stating the warranty of 30 days was over. Hence I should get in touch with Motorola. Accordingly I contacted the Motorola toll free No.[protected].They then told me to download the App RESCUE+ for Android. The technician gave certain directions on phone, which was carried out. It appeared that the mobile was alright but after 5 minutes it started malfunctioning again. Thereafter on contacting Motorola they suggested me to take it to a Service Centre. Accordingly I took the product to OM COMMUNICATION in Uttam Nagar, New Delhi. They took about 1 hour and gave me the phone saying they had reloaded the software and the phone would now work properly. On reaching home when I checked the phone in detail, the same problem was there. On contacting Motorola now and narrating the call centre executive I was suggested to take the phone to their better Service Centre in Okhla. Accordingly the phone was taken to ENSURE SUPPORT SERVICES INDIA LTD, OKHLA PHASE- 2 on 07/01/2015. After checking the phone I was informed by Mr. Jitender, technician that there was an INTERNAL CRACK in the left bottom side of the touch screen. The touch screen therefore has to be changed which will have to be paid for. I then rang up Mr. Praveen Kumar, Regional Head of Motorola in Delhi on 07/01/2015 and apprised him of the entire progress. He spoke to Mr Jitender, Technician and informed me that he could not help me out and I would have to pay the cost of the touch screen amounting to Rs.4775.66. He was totally unconcerned and indifferent to my problems and the difficulties I was undergoing. Such attitude is not expected out of a Regional Head of an MNC like MOTOROLA. Nevertheless, I thereafter deposited the phone against Work Order No.DEL/MG/14/01490 on 07/01/2015. It was collected on 09/01/2015 and payment of Rs. 4775.66 was made vide Invoice No. DEM00274 Dated 09/01/2015. The phone is presently functioning alright. In view of the above, I have the following submissions to make:- (a) How did the phone started malfunctioning without any rime or reason just after 4 ½ months of purchase? (b) When shown to an authorized sevice centre at UTTAM NAGAR, NEW DELHI why did they not point out the INTERNAL CRACK IN THE TOUCH SCREEN ? (c) The INTERNAL CRACK IN THE TOUCH SCREEN IS NOT VISIBLE WITH NORMAL EYES to a layman. Only an Authorised Technician can detect it. (d) It appears that Flipkart is handing out Motorola phones with some inherent technical problems. Hence, it is requested that I be reimbursed the amount of Rs.4775.66 at the earliest, otherwise MOTOROLA and Flipkart are likely to earn a bad name. The Motorola Service Centre named OM COMMUNICATION in Uttam Nagar, New Delhi is grossly sub standard and not at all in keeping with MOTOROLA. One feels appalled in visiting such service centres in the Capital. Please do something about it.

I had purchased a Moto G (First Generation) mobile set through Flipkart on 23rd Aug 2014 for Rs. 12, 089/- vide Order ID:OD[protected]; Order Date:[protected]; Invoice Date:[protected]. Barely 4 ½ months after purchase it started malfunctioning without any rime or reason. The calls were automatically going to unwanted subscribers while trying to contact a particular subscriber. Even while setting the Alarm, it would not stay at a particular point but automatically move to other point. I lodged a complaint with Flipkart. Initially they tried to resolve the issue by directing on the phone through their technician and factory restore was done. The malfunctioning did not get rectified. Again a call was made, this time Flipkart washed their hands off stating the warranty of 30 days was over. Hence I should get in touch with Motorola. Accordingly I contacted the Motorola toll free No.[protected].They then told me to download the App RESCUE+ for Android. The technician gave certain directions on phone, which was carried out. It appeared that the mobile was alright but after 5 minutes it started malfunctioning again. Thereafter on contacting Motorola they suggested me to take it to a Service Centre. Accordingly I took the product to OM COMMUNICATION in Uttam Nagar, New Delhi. They took about 1 hour and gave me the phone saying they had reloaded the software and the phone would now work properly. On reaching home when I checked the phone in detail, the same problem was there. On contacting Motorola now and narrating the call centre executive I was suggested to take the phone to their better Service Centre in Okhla. Accordingly the phone was taken to ENSURE SUPPORT SERVICES INDIA LTD, OKHLA PHASE- 2 on 07/01/2015. After checking the phone I was informed by Mr. Jitender, technician that there was an INTERNAL CRACK in the left bottom side of the touch screen. The touch screen therefore has to be changed which will have to be paid for. I then rang up Mr. Praveen Kumar, Regional Head of Motorola in Delhi on 07/01/2015 and apprised him of the entire progress. He spoke to Mr Jitender, Technician and informed me that he could not help me out and I would have to pay the cost of the touch screen amounting to Rs.4775.66. I thereafter deposited the phone against Work Order No.DEL/MG/14/01490 on 07/01/2015. It was collected on 09/01/2015 and payment of Rs. 4775.66 was made. The phone is presently functioning alright. In view of the above, I have the following submissions to make:- (a) How did the phone started malfunctioning without any rime or reason just after 4 ½ months of purchase? (b) When shown to an authorized sevice centre at UTTAM NAGAR, NEW DELHI why did they not point out the INTERNAL CRACK IN THE TOUCH SCREEN ? (c) The INTERNAL CRACK IN THE TOUCH SCREEN IS NOT VISIBLE WITH NORMAL EYES to a layman. Only an Authorised Technician can detect it. (d) It appears that Flipkart is handing out Motorola phones with some inherent technical problems. Hence, it is requested that I be reimbursed the amount of Rs.4775.66 at the earliest, otherwise MOTOROLA and Flipkart are likely to earn a bad name. Col Gurung Mob: [protected]

Hello... I had given my Moto x 1st gen to Motorola service center on 2nd jan 2015, the problem was about the back camera was not working . so i gave it to service center, they told me that its mother board and camera will be changed with in 7 days, but till now there is no information regarding this and they don't take calls if you want to know the status about your phone .

It has been more than 10 days that I have not received my cellphone. The board had to replaced and the service centre people are saying that the board has not reached the service centre yet. Why is this kind of delay? Customer Name: Akarsh M Verma Service centre: Mobile Planet Invoice no of Job Sheet: 4708

I am having MOTO G2 phone, bought it from flip kart With in 10 days of time I faced charging down problem on this phone, I got replaced from flip kart After one month I faced same problem and I go for call to mot and try to resolve this problem through online, but not resolved after 15 days my phone was shut down and not even switching on, I reach service center (the worst service center I never see) by watching that service center I don't like to give my mobile over there, but I have given because I have confirm with Motorola toll free, they have taken 2 weeks, still I didn't received my phone yet, the worst service center and worst response from service center people, their phones are not working to take an follow up, I am suffering now y I bought MOTO product, worst exp with this :)

Hi, I have purchased Moto X 2013 from Flipkart in the month of May 2014. I found a problem in the mobile camera (Vertical lines visible under low light) for which I had complaint it to the Motorola customer care, Customer Reference number :[protected] dated 17/11/2014. Initially they asked me to format the mobile and check if the problem is resolved, but the problem was not resolved. Then they asked me to visit the nearest Authorised service center. On their request I visited authorized service center of Motorola at PRODCON TECH SERVICES PVT LTD, Andheri East on 29/11/2014. There I was shocked to here from the engineer that he has come across 50 such cases and till now the problem is not resolved after changing the motherboard, display for the mobile. He told me that this problem cannot be resolved as it is a manufacturing defect. Then I updated the customer care about this and also mailed them the report given by the engineer. I asked the customer care to escalate this issue. Till now I haven't received any update from the customer care about this problem and each time I call the customer care for updates, they just reply that our repair team and working on this issue and will update me. I also asked them for the replacement of my mobile as it is a manufacturing defect. To this they are not replying to my mails. Request you to please take this issue on a priority and replace my faulty mobile. Have attached the report of the Service Center for your reference

Dear Motorola, I am first time using Motorola mobile ( MOTO 2nd Gen.). Purchase it in Dec 2014, I m facing problem of battery not charging, while since last charge battery showing 95% charged. Today unexpectedly without any alert my phone has off. Can you help me and suggest from where I can get it serviced

I am very sorry to say that the service Center Of Motorola in SC0 189-190, Sector 34A, Chandigarh misguided me and wasted a lot of time and energy.I had asked for a charger of motorola, and they kept telling me that i should come in next 10 days every time i used to go there and ask if it has arrived.This continued for 2 months.And at my last visit they told me that they can not provide me the charger and it was never possible on their end. I just want to say that if it was not possible then why did they keep asking me to visit again and again, they should have cleared it at my first visit only. Its very Frustrating and shocking.

I am using Motorola MB865 (AT&T). I am getting 4G signal for internet and I want to use 3G or 2G. When I try to change settings-> more-> Mobile networks-> "Select network" option is disabled with default selection "Automatic". Please let me know how to change the setting to use 3G or 2G.

I purchased Moto g 2 phone on 12.12 14. On 16th phone was completely blackout. I have the side of packing box which contains bar code etc. Service centre refused to replace. Phone was given to them for repairing on 17.12.14. As on today I.e. After 10 days no response from jaipur service centre. They are not picking up my phone. Call centre told it will take one week more for the replacement of part. When company does not have after sell back up support then think over your sell. For mobile phones if repair will take such a long period then it is shame full for multinational company. Is there any platform where complaint can be made? My grievance are: 1. Repair immediately or 2. Replace it when I have box (partly damaged) by sending your representative. Take urgent action Vijay/alpna B 131 Malviya Nagar, Jaipur. 302017 Phone [protected]/[protected]

I have purchased Moto G from Flipcart in Feb this year. After few months o[censored]se I faced problem with voice clarity, and as per the suggestion from Motorola customer care I got it repaired from the local authorised service center at Vizag in the month of July. After using it for few months I faced the same problem. Again I have to visit the service center and they repaired it again in Sept. After this I have repaired again but the same problem still on. Last time I have contacted the customer care a week back and had a talk with Mr Mahesh. The reference no given to me was[protected] dt 27.11.14 and he told me that I will get a call from Motorola RSS team regarding this in next 48 working hours, but till now I have not got a call from you people. I tried to contact the local service in-charge as well Mr. Jagdish, mob.-[protected]. This number was given by Motorola customer care executive, but not got any reply. Other communication to Motorola is as below... From: "suraj naik"suraj.[protected]@rediffmail.com on Mon, 29 Sep 2014 17:54:07 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More > Dear Mr, Jagdish, As confirmed by you on Saturday over phone regarding the replacement of my handset, I am still waiting for your mail. Kendly reply at the earliest. *PHP Spellcheck Trial* and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Thu, 25 Sep 2014 17:38:05 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Dear Jagdish, Plz find the details of my complaint and other related documents. I am yet to get any response from Motorala regarding this. Kindly reply and resolve this. Thanks and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Tue, 09 Sep 2014 23:50:51 +0530 To: "parvez.[protected]@b2x.com"parvez.[protected]@b2x.com Cc: "Suraj Naik "[protected]@gmail.com Subject: Fw: Chat session [Incident:[protected]] Hello Mr Parvez, I am Suraj Naik one of the user of moto G. I have taken this handset with great expectation andrecommended it to may of my friends. But after using about 4 months I faced problem with voice clarity. I got it rectified from ur service center at Visakhapatnam. But after using it for 2 months again the same problemoccurred.I had a discussion with your online customer service representative, the communication is in the below mail. On 6th Sept I have given it again to ur authorised service center and on 8th I received a message from them that my hand set is ready. So I sent my friends to collect it as I was in office. So on 9th after getting it when i checked it, same problem persists. Now my trust on Motorala service is completely shaken, I can't trust on the service of your authorised service center of Visakhapatnam. All the relevant document documents are attached for reference. Requesting your intervention in this matter. Thanks and Regards Suraj Naik Mob.-[protected] From: "Motorola India" <[protected]@mailwc.custhelp.com> Sent: Sat, 23 Aug 2014 10:06:31 To: suraj.[protected]@rediffmail.com Subject: Chat session [Incident:[protected]] Chat session Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days. Thank you for allowing us to be of service to you. Subject Chat session Discussion Thread Response Via Email (Mogili) 23/08/2014 10.06 AM Customer Reference number:[protected] Dear Suraj kumar, As per our conversation you requested for the details of our head, Kindly check this details, Contact person :Parvez Jawed - parvez.[protected]@b2x.com Contact - [protected] Thank you for contacting Motorola. For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on[protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 9 am and 9 pm Monday to Sunday. Kind regards, Motorola Mobility INDIA Ltd. [protected] www.motorola.com Chat Transcript 23/08/2014 09.46 AM Hi, my name is Mogili. How may I help you? Mogili: Are we connected ? Suraj Naik: hi this is Suraj Mogili: Thank you for contacting Motorola. How may I assist you today? Suraj Naik: and I m from Visakhapatnam India Suraj Naik: I have a Moto G set which I m using from March Mogili: May I know the issue that you are facing with your handset? Suraj Naik: in the mean time I had a problem with receiving speaker, the voice was not clear... regarding this i hv reportes a complaints as well and after visiting ur customer service and they corrected it after replacing the hard ware. Suraj Naik: it took more than 10 days to them Mogili: I am sorry for the inconvenience. Mogili: May I know which service centre you have visited ? Suraj Naik: after the repairing in its Visakhapatnam service center Suraj Naik: and more over after using it for 2 months i m facing the same problem again Suraj Naik: Its a repeat complaints fro me. Suraj Naik: IMEI no-[protected] and [protected] Suraj Naik: MSN no- Q627XCBQ3R Mogili: Thank you for providing information. Mogili: Sorry for inconvenience, we will consider your feedback regarding this repeated issue and discuss this with the concerned team. Suraj Naik: Model-AP3235AE7K8 Suraj Naik: Plz escalate this issue and provide me some solution to my registered mail ID. Suraj Naik: plz help me out to resolve this issue permanently . I didn';t expect this type of problem from Motorola. Suraj Naik: My trust on Motorala has got shaken ... Mogili: Sorry to hear that but for Sure we will escalate and I will provide you our regional head contact details, kindly drop mail regarding this issue, he will assist you Mogili: Please give me couple of minutes . Suraj Naik: ok Suraj Naik: plz forward the detail to mi mail ID.- suraj.[protected]@rediffmail.com Mogili: Sure we will do that. Suraj Naik: ok bye Mogili: Is there anything I may assist you with ? Suraj Naik: It seem to me that this hand set has got some problem, else why should i get this problem again and again. so plz escalate this issue and provide a permanent solution. I am not sure changing this hardware again will solve the problem for how many days . Mogili: We will consider your feed back for sure. Mogili: Thank you for contacting Motorola, have a great day. ';Suraj Naik'; disconnected (';Concluded by Agent';). [---001:002796:20769---]

I am C. S. Mishra, I recently encountered a problem in my moto g 2nd gen device which was that my phone was hanging on the logo. When I called the customer support, they asked me to visit the authorized service center of Motorola which I immediately did on the same day. After taking the device they assured me that my device will be repaired within 5 days and I would be informed about that. It has been 14 days now I have not been informed anything and no one even called me. After getting irritated by this unprofessional service, I contacted the customer support once more on 18th December 2014. There I explained my issue and then I was assured that they will look on my issue and will contact me with a clear solution within 24 hours. Even that commitment was not completed by Motorola. Once more after getting frustrated, I called the customer support on 19th December (after 24 hours) and there I was told that the part required for repairing has arrived that day only and that I will be surely having my device within a day or two. Today (after one day), when I called the service center, they said that the part required has still not arrived. Now this is not a joke, I mean seriously, is Motorola so unprofessional? I have been living without my phone for so many days and each time when I tried to inquire, they made a commitment and broke the same without any hesitation. Now I have completely lost my faith in Motorola. I am currently having three Moto G devices and still I am treated like no one. This is enough now, either give my phone within 24 hours or else keep it with you only and tell me directly that Motorola never cares about his customers' satisfaction and feedback. C. S. Mishra Device: Moto G 2nd gen Work order no. : MOW/MG/14/00227 WO DATE: 06 Dec 2014 MSN No. :R47AXU22X7 IMEI No. :[protected] Submitted to Mobile World, Madhuri palace bartand, dhanbad.

Hi, I bought a Moto G 2nd Gen from Flipkart which was delivered on 21st oct 2014. During the use I face an issue regarding SIM Slot for which i contact to the authorised service centre, they deposited the handset on 2nd Dec. After that when I went to receive my mobile, I found that Mobile Screen was broken and again submitted for repair. Today I went again to receive my mobile, but I found same problem of broken screen. From 2nd Dec I am suffering huge loss due to much delay because I was not provided any standby mobile. Please look into the matter and do the needful at earliest.

hi, I have purchased Motorola E mobile via Flipkart online .it was going smoothly only one month after does not working loudspeaker as well as battery problem and inside speaker can not clear sound.what i will do. please advice me. Please take a strict action against them Regards Rishipal [protected]

Hi, I would like to bring this thing in your notice. service center placed in uttam nagar new delhi are doing the monopoly and they are cheating the customers. on wednesday 17th of Dec I went to the service center with my faulty moto g2. the phone was not getting on only white LED was blinking. when I handed over the phone they took it and told me with in one hour the will be repaired we have checked, but after two hour when i Asked for the phone they told me that the mother boared is falutly and it will take minimum 15 days. AND THEY TOLD ME WE DID NOT CHECKED THE DISPLAY AND YOU WILL BE RESPONSIBLE FOR THAT IF IT WILL B FAULTY. BUT WHEN I CHECKED THE DISPLAY SMARTLY I FOUND THAT. IT WAS NOT MY DISPLAY THERE WAS SOME SPECIFIC SCRETCHES ON THE RIGH SIDE OF THE DISPLAY AND SCREEN GAURED WAS REMOVED AND PASTED AGAIN. I told them about this to them firstly they refuese and later on they said we checked and display is ok. kindly intervene in the issue . IT IS MY THIRD PHONE FROM MOTOROLA and I am really disappointed with these guys . they are cheating the moto customers. I will definately take the help of consumer court and share the feedback of AFTERSALE SERVICE OF MOTOROLA. -- addof service center: Om communications OMC WZ-246, B-1, F/F, OPP METRO PILLR NO -658, BEHIND SAMSUNG SHOW ROOM, UTTAMNAGAR – 110059, LANDMARK( UTTAM NAGAR METRO STATION EAST) BEHIND SAMSUNG SHOW ROOM 110059 krishanpaliwal, Akash paliwal [protected] / [protected] [protected]@gmail.com //br Ajay [protected]

I have purchased Moto E 6-7 months back and is under warranty now. The handset throws random reboots and charger not connected kind of problems. When I went to the service centre, they first refused that there is any problem with the handset, had a clash with them and customer care and finally they agreed that it has all the problems mentioned although they didn't mentioned all the problems on the docket number(slip) provided to me. On 7th day after submission of phone they gave the same phone back but this time not even the battery was charging and all other problems were same. I urged them to replace the handset but they still didn't replaced it but just ordered a new battery now and is now not even replying by when they can give my phone back. It has been 10 days now and the service centre is not even picking the phone now. Please help. I am a resident of gurgaon and purchased the phone from flipkart. I have all the required documents as well. Sach Collection point is Motorola Service Centre(a small shop with haryanvi people). Phone number : [protected], [protected], [protected] Replace the phone immediately or else I am going for consumer forum complaint(1 lakh)

I recently purchased a moto x mobile is always heatingheating too much. many times I visitedvisited service center but they just restore it nn giving back problem is not resolved. My mobile number is [protected]. Imei number is [protected].feefeel free to contact.

My earphone is in warranty period, earphone wire comes out from its jack...and service center is not replacing with an excuse from service center is that it's a physical damage, but it's not a physical damage it's a manufacturing defect, even a low quality earphone wire will not come out like this. This is very Cheap product from Motorola. Shame Shame, I want it to be replaced.

I got a Moto X on 6th of October and i started using it from the first day i had battery issues i thought to calibrate the battery !! After calibrating it got a little battery then after exact 1 month i started experiencing Network Drop !! During WIFI ussage my cellular network all was not available i was missing my calls after i got to the service center they told just 1 day and they then said almost 7 days will be took, the phone i will be getting this Saturday but i want my Phone to get replaced as the phone is having Motherboard issues I dont want a repaired cell phone in just 2 months of getting in hand

i purchased one mobile phone make-moto G (black with 16 GB from flipkart against order ID:OD[protected] dated 14/3/2014. when i started to use the aforesaid mobile then it was found that its voice suddenly get slow down while talking. When its voice is kept on loudspeaker mode then it works properly. Initially it was thought that it will automatically get correct after some using but after a long time the aforesaid problem is still persisting. secondly when it is kept on battery charge then phone get warm quickly after some time. kindly suggest the remedial measure so that it can work properly or suggest whether it may be replaced . Thanking you RL MEENA B-41, SAKET COURT RESIDENTIAL COMPLEX, NEW DELHI