Motorola Mobility Complaints & Reviews

I have purchased Moto G from Flipcart in Feb this year. After few months o[censored]se I faced problem with voice clarity, and as per the suggestion from Motorola customer care I got it repaired from the local authorised service center at Vizag in the month of July. After using it for few months I faced the same problem. Again I have to visit the service center and they repaired it again in Sept. After this I have repaired again but the same problem still on. Last time I have contacted the customer care a week back and had a talk with Mr Mahesh. The reference no given to me was[protected] dt 27.11.14 and he told me that I will get a call from Motorola RSS team regarding this in next 48 working hours, but till now I have not got a call from you people. I tried to contact the local service in-charge as well Mr. Jagdish, mob.-[protected]. This number was given by Motorola customer care executive, but not got any reply. Other communication to Motorola is as below... From: "suraj naik"suraj.[protected]@rediffmail.com on Mon, 29 Sep 2014 17:54:07 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More > Dear Mr, Jagdish, As confirmed by you on Saturday over phone regarding the replacement of my handset, I am still waiting for your mail. Kendly reply at the earliest. *PHP Spellcheck Trial* and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Thu, 25 Sep 2014 17:38:05 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Dear Jagdish, Plz find the details of my complaint and other related documents. I am yet to get any response from Motorala regarding this. Kindly reply and resolve this. Thanks and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Tue, 09 Sep 2014 23:50:51 +0530 To: "parvez.[protected]@b2x.com"parvez.[protected]@b2x.com Cc: "Suraj Naik "[protected]@gmail.com Subject: Fw: Chat session [Incident:[protected]] Hello Mr Parvez, I am Suraj Naik one of the user of moto G. I have taken this handset with great expectation andrecommended it to may of my friends. But after using about 4 months I faced problem with voice clarity. I got it rectified from ur service center at Visakhapatnam. But after using it for 2 months again the same problemoccurred.I had a discussion with your online customer service representative, the communication is in the below mail. On 6th Sept I have given it again to ur authorised service center and on 8th I received a message from them that my hand set is ready. So I sent my friends to collect it as I was in office. So on 9th after getting it when i checked it, same problem persists. Now my trust on Motorala service is completely shaken, I can't trust on the service of your authorised service center of Visakhapatnam. All the relevant document documents are attached for reference. Requesting your intervention in this matter. Thanks and Regards Suraj Naik Mob.-[protected] From: "Motorola India" <[protected]@mailwc.custhelp.com> Sent: Sat, 23 Aug 2014 10:06:31 To: suraj.[protected]@rediffmail.com Subject: Chat session [Incident:[protected]] Chat session Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days. Thank you for allowing us to be of service to you. Subject Chat session Discussion Thread Response Via Email (Mogili) 23/08/2014 10.06 AM Customer Reference number:[protected] Dear Suraj kumar, As per our conversation you requested for the details of our head, Kindly check this details, Contact person :Parvez Jawed - parvez.[protected]@b2x.com Contact - [protected] Thank you for contacting Motorola. For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on[protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 9 am and 9 pm Monday to Sunday. Kind regards, Motorola Mobility INDIA Ltd. [protected] www.motorola.com Chat Transcript 23/08/2014 09.46 AM Hi, my name is Mogili. How may I help you? Mogili: Are we connected ? Suraj Naik: hi this is Suraj Mogili: Thank you for contacting Motorola. How may I assist you today? Suraj Naik: and I m from Visakhapatnam India Suraj Naik: I have a Moto G set which I m using from March Mogili: May I know the issue that you are facing with your handset? Suraj Naik: in the mean time I had a problem with receiving speaker, the voice was not clear... regarding this i hv reportes a complaints as well and after visiting ur customer service and they corrected it after replacing the hard ware. Suraj Naik: it took more than 10 days to them Mogili: I am sorry for the inconvenience. Mogili: May I know which service centre you have visited ? Suraj Naik: after the repairing in its Visakhapatnam service center Suraj Naik: and more over after using it for 2 months i m facing the same problem again Suraj Naik: Its a repeat complaints fro me. Suraj Naik: IMEI no-[protected] and [protected] Suraj Naik: MSN no- Q627XCBQ3R Mogili: Thank you for providing information. Mogili: Sorry for inconvenience, we will consider your feedback regarding this repeated issue and discuss this with the concerned team. Suraj Naik: Model-AP3235AE7K8 Suraj Naik: Plz escalate this issue and provide me some solution to my registered mail ID. Suraj Naik: plz help me out to resolve this issue permanently . I didn';t expect this type of problem from Motorola. Suraj Naik: My trust on Motorala has got shaken ... Mogili: Sorry to hear that but for Sure we will escalate and I will provide you our regional head contact details, kindly drop mail regarding this issue, he will assist you Mogili: Please give me couple of minutes . Suraj Naik: ok Suraj Naik: plz forward the detail to mi mail ID.- suraj.[protected]@rediffmail.com Mogili: Sure we will do that. Suraj Naik: ok bye Mogili: Is there anything I may assist you with ? Suraj Naik: It seem to me that this hand set has got some problem, else why should i get this problem again and again. so plz escalate this issue and provide a permanent solution. I am not sure changing this hardware again will solve the problem for how many days . Mogili: We will consider your feed back for sure. Mogili: Thank you for contacting Motorola, have a great day. ';Suraj Naik'; disconnected (';Concluded by Agent';). [---001:002796:20769---]

I bought moto g 16gb molbile on 30apr. In mid October suddenly loudspeaker stopped working. I faced major problems of miss calls because ringtone sound/loudspeakers was not working. Due to limited service stores I could give it for service by Nov end. Loudspeaker was repaired but I was not able to hear other person voice properly. I had to use headphone only. After 3 to 4 days loudspeaker again stopped working. Now I've to use headphone always...

I am C. S. Mishra, I recently encountered a problem in my moto g 2nd gen device which was that my phone was hanging on the logo. When I called the customer support, they asked me to visit the authorized service center of Motorola which I immediately did on the same day. After taking the device they assured me that my device will be repaired within 5 days and I would be informed about that. It has been 14 days now I have not been informed anything and no one even called me. After getting irritated by this unprofessional service, I contacted the customer support once more on 18th December 2014. There I explained my issue and then I was assured that they will look on my issue and will contact me with a clear solution within 24 hours. Even that commitment was not completed by Motorola. Once more after getting frustrated, I called the customer support on 19th December (after 24 hours) and there I was told that the part required for repairing has arrived that day only and that I will be surely having my device within a day or two. Today (after one day), when I called the service center, they said that the part required has still not arrived. Now this is not a joke, I mean seriously, is Motorola so unprofessional? I have been living without my phone for so many days and each time when I tried to inquire, they made a commitment and broke the same without any hesitation. Now I have completely lost my faith in Motorola. I am currently having three Moto G devices and still I am treated like no one. This is enough now, either give my phone within 24 hours or else keep it with you only and tell me directly that Motorola never cares about his customers' satisfaction and feedback. C. S. Mishra Device: Moto G 2nd gen Work order no. : MOW/MG/14/00227 WO DATE: 06 Dec 2014 MSN No. :R47AXU22X7 IMEI No. :[protected] Submitted to Mobile World, Madhuri palace bartand, dhanbad.

Hi, I bought a Moto G 2nd Gen from Flipkart which was delivered on 21st oct 2014. During the use I face an issue regarding SIM Slot for which i contact to the authorised service centre, they deposited the handset on 2nd Dec. After that when I went to receive my mobile, I found that Mobile Screen was broken and again submitted for repair. Today I went again to receive my mobile, but I found same problem of broken screen. From 2nd Dec I am suffering huge loss due to much delay because I was not provided any standby mobile. Please look into the matter and do the needful at earliest.

hi, I have purchased Motorola E mobile via Flipkart online .it was going smoothly only one month after does not working loudspeaker as well as battery problem and inside speaker can not clear sound.what i will do. please advice me. Please take a strict action against them Regards Rishipal [protected]

Hi, I would like to bring this thing in your notice. service center placed in uttam nagar new delhi are doing the monopoly and they are cheating the customers. on wednesday 17th of Dec I went to the service center with my faulty moto g2. the phone was not getting on only white LED was blinking. when I handed over the phone they took it and told me with in one hour the will be repaired we have checked, but after two hour when i Asked for the phone they told me that the mother boared is falutly and it will take minimum 15 days. AND THEY TOLD ME WE DID NOT CHECKED THE DISPLAY AND YOU WILL BE RESPONSIBLE FOR THAT IF IT WILL B FAULTY. BUT WHEN I CHECKED THE DISPLAY SMARTLY I FOUND THAT. IT WAS NOT MY DISPLAY THERE WAS SOME SPECIFIC SCRETCHES ON THE RIGH SIDE OF THE DISPLAY AND SCREEN GAURED WAS REMOVED AND PASTED AGAIN. I told them about this to them firstly they refuese and later on they said we checked and display is ok. kindly intervene in the issue . IT IS MY THIRD PHONE FROM MOTOROLA and I am really disappointed with these guys . they are cheating the moto customers. I will definately take the help of consumer court and share the feedback of AFTERSALE SERVICE OF MOTOROLA. -- addof service center: Om communications OMC WZ-246, B-1, F/F, OPP METRO PILLR NO -658, BEHIND SAMSUNG SHOW ROOM, UTTAMNAGAR – 110059, LANDMARK( UTTAM NAGAR METRO STATION EAST) BEHIND SAMSUNG SHOW ROOM 110059 krishanpaliwal, Akash paliwal [protected] / [protected] [protected]@gmail.com //br Ajay [protected]

I have purchased Moto E 6-7 months back and is under warranty now. The handset throws random reboots and charger not connected kind of problems. When I went to the service centre, they first refused that there is any problem with the handset, had a clash with them and customer care and finally they agreed that it has all the problems mentioned although they didn't mentioned all the problems on the docket number(slip) provided to me. On 7th day after submission of phone they gave the same phone back but this time not even the battery was charging and all other problems were same. I urged them to replace the handset but they still didn't replaced it but just ordered a new battery now and is now not even replying by when they can give my phone back. It has been 10 days now and the service centre is not even picking the phone now. Please help. I am a resident of gurgaon and purchased the phone from flipkart. I have all the required documents as well. Sach Collection point is Motorola Service Centre(a small shop with haryanvi people). Phone number : [protected], [protected], [protected] Replace the phone immediately or else I am going for consumer forum complaint(1 lakh)

I recently purchased a moto x mobile is always heatingheating too much. many times I visitedvisited service center but they just restore it nn giving back problem is not resolved. My mobile number is [protected]. Imei number is [protected].feefeel free to contact.

My earphone is in warranty period, earphone wire comes out from its jack...and service center is not replacing with an excuse from service center is that it's a physical damage, but it's not a physical damage it's a manufacturing defect, even a low quality earphone wire will not come out like this. This is very Cheap product from Motorola. Shame Shame, I want it to be replaced.

I got a Moto X on 6th of October and i started using it from the first day i had battery issues i thought to calibrate the battery !! After calibrating it got a little battery then after exact 1 month i started experiencing Network Drop !! During WIFI ussage my cellular network all was not available i was missing my calls after i got to the service center they told just 1 day and they then said almost 7 days will be took, the phone i will be getting this Saturday but i want my Phone to get replaced as the phone is having Motherboard issues I dont want a repaired cell phone in just 2 months of getting in hand

i purchased one mobile phone make-moto G (black with 16 GB from flipkart against order ID:OD[protected] dated 14/3/2014. when i started to use the aforesaid mobile then it was found that its voice suddenly get slow down while talking. When its voice is kept on loudspeaker mode then it works properly. Initially it was thought that it will automatically get correct after some using but after a long time the aforesaid problem is still persisting. secondly when it is kept on battery charge then phone get warm quickly after some time. kindly suggest the remedial measure so that it can work properly or suggest whether it may be replaced . Thanking you RL MEENA B-41, SAKET COURT RESIDENTIAL COMPLEX, NEW DELHI

Hi Team, Motorola E misguiding customers and changing complaints reason not giving replacement of faulty product which is under warranty. On my first visit to the service center they told me motherboard got burnt, when i visited them again they said motherboard is in bent state. I submitted first complaint on 3 Dec 2014 at Netaji subhash place pitampura service center.They said that PCB is burnt and PCB subject to verification. When i visited them again they said motherboard is in bent state and there was no sign of burnt damage on PCB or any other part. Please see the attached images for reference. PFA images of last 2 receipt of my complaint as proof with me. Also previously my phone was switching on and entering into the recovery mode pretty fine but now it is not switching on now. 1. Could you please tell me, How could phone got bend when no one opened it apart from motorola service center guy. ( I don't believe it is in bend state) 2. Also there are some hit marks on the motherboard. Please help as i have no phone to use now. I am a poor guy who have purchased it by my hard earned money. Please help me get my refund for this phone back. Thanks

Phone is very good. There is no problem in that. It really does well for the money you put on.After sales is too expensive. Recently phone got fell down on the floor, screen(glass) got damaged. Display is working fine, touch sensitivity is working as normal, just glass got damaged. Service center is quoting whopping Rs.5600 to replace the broken glass, which i believe is very expensive. We get the same mobile at 10K now. Why would we need to repair when we get good mobiles with price. They are telling even display also needs to replaced along with glass. Customer support is not supportive, you won't get response on time. Motorola definitely to work on this. I don't recommend this product any more, really bitter experience.

I got my motor g less than a year ago and ever few weeks the touch screen will stop working after every few restarts it comes back on but one time it had taken me up to 64 times of turning it off and back on to get this touch screen working. I got my motor Get in March and this started happening in July but there is no reason for it to as my phone is in perfect condition

I had purchased a Moto G Mobile through Flipkart vide their Invoice No OD[protected] dt 11 Jun 2014. (Product No FSN MOBDSGU2ZZMDYENQA WID : L12690 & Serial Number [protected]) Unfortunately has lost its PCB circuit due to charger defective on 19 Nov 2014, then I reached to nearest service centre Ensure Support Services India Limited.(c/o Rdington (India) Limited GF-1, KRISHNA COURT, NUTAN BHARTI SOCIETY, NEAR M K HIGH SCHOOL, ALKAPURI, BARODA.Tel:[protected],[protected], [protected]Email ID: [protected]@redington.co.in as advice from Flipkart. But entirely denied to repair or replace the instrument under warranty period and asked me for paying of Rs 8500/- as repair charges of it. Whereas the instrument is under warranty why I should pay for that. Please advise service centre for needful action otherwise I can enforce to complaint with other llegal sources. Thank you.

I had bought Moto E on 5th June from Flipkart. (OD[protected]). I had my first complaint with the display in October 26, I had submitted the phone in Motorola Service Centre Prescribed by Flipkart. I got my Display Replaced, but after coming home when I checked the Speaker is not working. I am not able to hear any sound from the phone. Only earphone is working. Also after servicing I am having trouble with battery life now my battery stays only up to 3-4 hrs without Internet, WIFI and blue tooth. I am extremely disastisfied with the Product Even I cant trust the Motorola Service Centre people they made the phone worser. My Phone is still in warranty.I need replacement of the device

Hi, I bought Moto X 5 months ago, it is working perfect and I don't have any complaints about it. I don't use audio jack in my phone because of Ipod and I use that. Recently I was attending a business call in my phone and I found that headphone was not working, I tried with 2-3 different headphones and none of them worked. I then tried with another phone and all the headphones including the one I got from Moto X was working. After the call I checked and saw that the copper strip inside the audio jack was broken. I was a little surprised to see because I rarely use it. So visited Motorola service center and the guy told me that it is a physical damage and you have to pay for it, I bought this product with exchange of my HTC Desire HD which worked for 4 year without any issue. I don't mind paying for this but this is a minor damage and it must be cover under warranty, I read the warranty and they don't cover anything, we(customer) always screwed by these companies. Specially in India where consumer always suffer because of these companies monopoly and Indian rules. Can anyone help me on this matter. Thanks, Priyank

Hello, This is to inform you of the torture that I have gone through since my mobile MOTO E stopped working around 19th Oct. It would not switch on and when charged, it was heating up. After two days mobile started and worked as normal however the same day it got switched off again and started giving the same problem. A very dim light would come up on the screen but no display and completely black. I submitted my phone to P3 support at Ashoka mall pune on 01 Nov 2014 where I had to wait for 3 hours and eventually submitted my phone. I was given a slip to mention the problem. Being a layman, I mentioned Display not working and left the rest to be identified by service centre. The moment they saw the word 'Display' their eyes lit up and mentioned that we would charge for any damage. I was reluctant to hand over the phone however I submitted as I was confident as there was no damage to my phone. Then came the torture, I called and visited them after 7 days to collect my phone after I received a msg that my phone is repaired. After two hours of wait I was told to come back after 3 days as it was not done. I visited the service centre again after 3 days and after waiting for 15-20min the queue I went back as I had to go to my office. I visited the centre again around 15th and after a wait of 1 hour I was handed over the phone . I asked what was the problem? receptionist reluctantly told after looking at the slip, you had mentioned display, so we have replaced it. I was not asked to pay anything. Being standing at the service centre for these days, I saw that after collecting the repaired handset atleast12-15 customers coming back within 15min reporting that problem is not resolved. So, I decided not to leave the centre until I check if handset working properly. The phone would not start, so they asked my to charge it. I was standing at the counter charging my phone for more than 50min and then later I went up to the technician and asked what is the problem. They said that we have repaired your phone and you can charge at home and it should work after an hour of charging. I asked what changes you made, did you change the battery as well. They said yes. I was still in doubt so I asked them to charge, check and hand over the phone again. They charged for about 1.30 hours again, it did not start and was still heating up. They eventually started to speak to each other in regional language and informed that we will get your phone replaced or repaired in few more days. Spending over 8 hours standing, travelling for (20*2*4) 150 km and arguing for over half hour, what else do you expect a customer to do. Well take another half hour and write a complaint. so this is what I am doing. Motorola I thought were being helpful earlier but I lost the trust that after 7-8 calls they had not logged any complaint until this one. I lost my substitute phone on 17th and therefore was unreachable for 2days till I got my replacement SIM. I was expecting a call atleast now when I have secured my SIM's and brought a new phone. However no call received so far. I am travelling today and was expecting the phone to be repaired. Can somebody please tell me if I am going to ever receive my phone back? the phone is not worth so much as much trouble I have had. Had it not been a gift from a sister which I cherish, I would not have been that patient to get it replaced/repaired. I would appreciate if you not take this mail as a sarcastic comment on you, but understand the plight of your customers. There are hundreds of people waiting at the service centre which make me think if all the motorala mobiles are faulty. Regards Raj Chandani [protected] [protected]

Hi sir i given the mobile for service in one of the u r service center which is located in jayanagar 4th block Bangalore, they told that mother board is gone they took 15days to repair and given back to me, i thought the phone is repaired and came to home, after 1 day it again giving problem, so i given this time rajajinagra Bangalore service center, they told that mother board has gone, then they told it is not yet serviced also, so who is the responsible and what to do, i want to register compliant against jayanagar service center

I have submitted my phone to Motorola service center in Pune, named PC Support. Its been more than 3 weeks I have submitted my phone. I have called to service center and Motorola company as well but no one response in a proper manner that how they are going to repair my phone or replace it. I have waited for more than 3 weeks from their kind response but no one called me from their side. Now the time arrived to call from my side so I started following up with them on e-mail and call as well. Thing is they have no details in the list and they are not aware of my phone repair issue even if the Mototola brand is very well known. Yesterday(17-Nov-2014) I called to Motorola number [protected] and I asked for my phone repair status. I was shocked that they had no answer of the same!!! I requested to customer care executive to transfer the call to their senior executive. That executive transfer the call to Mr.Imran Mohmmad and that person was talking with me on phone and told me that "Sir we have not got any update from the service center or from any concern department about your phone repair". Now all of sudden that person Mr.Imran Mohmmad told me that "I just received a call from one of our technical person that your phone is having water damaged issue so we can not do it in warranty case and you have to pay the 80% cost of your Mobile MRP". Gone crazy??? I asked him for alternative then he refused to help me and also told me that if you can not pay then phone will not get repair. After this long phone call conversation, I have a chat with my one friend who is a lawyer for legal process. He asked me to call last time to the customer care of Motorola and I did that and asked for the concern person but that executive girl refused to provide me the details so i asked her to transfer the call to senior executive and she refused to do that as well. Now she asked me to wait for 24 hours to get call back from their senior executive. I waited for call from their side before as well and yesterday as well. Now the time to call them again as it was almost 24 hours i waited for their call. Today i called to Motorola again for the same help. I talked with their different-different executives for more than 1 hour. But they came up with only one answer that i have to pay 80% amount of my mobile MRP. Till the time I have called more than 100 times, mind it I can figure it out more than 100 times to the service center and to Motorola customer care. List of people I had conversation over phone more than 3-4 hours: Shaviya, Chandra, Ashish Patil, G.Sudarshan, Imran Mohmmad, Jhansi, Manish, Prasanna Kumar and many more. Now I want justice for the same issue. I want my phone repair without any extra cost and in warranty or else get it replace with new phone. As I don't belong to a rich family. You promised me some features at a reasonable rate in one of your phones and I bought it. My trust in you is broken. I am still paying the EMI. I cannot afford to spend more for a phone.