Motorola Mobility Complaints & Reviews

i have purchased moto e phone .its screen was so bad it was broken only after falling from 6 inch hieght.i gave my phone to authorised service center shikha communication gurgaon.it was told to me that screen will be replaced in a week.its now 3 week screen not yet replaced.every time i go to service station they told will be done in 2-3 days .i told to return phone in same state and return my deposit amount .they are even not doing that.this service from shika communication is worst.plzzz suggest me what should i do to get my phone back. my contact no [protected] gaurav malik

Sir, i m Mr. Sagar c rane working in ONGC ankleshwar mob no. [protected] perchase new motorla moto g mobile in date 11/03/2014 from friend's mobile shop ankleshwar city and mobile it's display touch problem and i was request to mobile shop holder last 1 moth but he not respond positivly to my complaint my mobile detail is Mobile IMEI NO.[protected] plse sir action on my complaint .

sir, i would like to buy MOTOROLA motto E mobile.this phone cost is very less compared to the another smart mobile phones that's the one good matter.this phone features are awsome, but two small disadvantages are occure.they are 1.it doesn't contain front camera 2.it doesn't contain led flash light these small disadvantages contain this mobile remaining all categiries this mobile earned 1st place in india.sir please may i request to rectify this 2 disadvantages and release the another version on same price & same model. than u sir

Sir, I am using motorola E6 phone since last 4 years. But it has become Unserviceable since last 2 days getting hang and no signal. I enquired from Motorola Service Centre but came to know that Company has stopped repairing this model. Kindly advise me how and where to get it repaired. I am residing in Delhi.

I Mr Pradeep Chandra brought moto E from flipkat online and it was delivered on 14-06-14. The tax invoice no- OD[protected], blr_wfld[protected], The moto E is getting switched off automatically on its on since i purchased. I complained it on your toll free no, the number is[protected]. Kindly replace it as early as possible. Thanks

Hello Sir/Mam I purchased a new Moto E mobile from flip-kart which is operated in Android OS. I installed several application from Google play store. But the problem is regarding Syncing when it will connected from mobile network. I tried it with Wifi network and It is working fine. The main problem I faced while using Whatsapp, Facebook messanger, Google Hangouts. Can you Guys please help me out so that I can use my phone perfectly.

I, Aayush Aggarwal bought a motorola moto e phone online through flipkart on 21.05.2014 .but now the charger and ear phone is not working properly and my order no. is OD[protected]. and i wanted to replace it now and moto e phone producing too much heat sometime that it feel dangerous to kept with itself. and my email id is [protected]@gmail.com. please reply fast Regards. Aayush Aggarwal Thank you

my name is vikas dhanave imy order no is OD[protected] I order motorola moto g mobile through flipcart 2days before fedex call me to get ur courier from thane branch.when i go there to take that courier.after payment when i open that packet i found a stone in that pacet infront of fedex officer then i call to flipcart customer care and told about this chaeting.i have taken the photoes of it and iam trying to complaint against it in cosumer forum

Hi, I am mayur. I bought Moto G this on 06/05/2014. While my cousin was playing a game on my Moto G, she dropped it by mistake and my phone's display got damaged badly. I Want to repair my phone in austhorized service center. i had 5-6 chat with motorola online chat service representative and had called so many times to customer care number of Motorola. I found their service is cheap and third class because of- 1) they provided me a service center in my city. When I went to this service center, they told me that they are not authorized to solve my problem. I told them that i am ready to pay for your service but please repair my phone. They said they just can't. 2) After that I called customer care number [protected]. I told them my experience with their service center. They said in reply that I have to travel to 250 km to 500km to nearest service center (Pune, Mumbai, Nashik etc) instead and repair my phone. This was very very cheap and third class answer by them. 3) I requested them to ask that service center to Currier my phone to nearest service center under your service to repair my phone. They simply said they don't have such option. 4) They provided me some contact numbers, Mr Asish Patil (District Manger. Mob-[protected]), Mr Parve (Head of India, Motorola company, Mob- [protected]). I tried to call them for atleast7-8 times but they haven't received my call yet. I request to Indian consumer forum to look forward in this matter as I am not getting any positive responce from Motorola even to though i am ready to pay for repairing my phone's display. My Phone ID is - [protected], [protected] I request my all Indian people to not buy ant Motorola Mobiles

Please never buy any Motorola product as the company has fully shutdown operations in India and is not functional. The only thing they do is sell this Phone to foolish customers. I bought a Motorola Phone Atrix 2 from Flipkart.com in November 2012, and suddenly one day the product developed a problem with the Screen, repeated hanging and network disconnections (in April 2013). I did not get proper support. My phone was kept in a third class Service Center that was authorized by Motorola for over 2 months. On calling Motorola and requesting for speeding up the process or at least provide me a spare handset, they refused outright. They have no escalation and their Head of Operations never wants to take any responsibility. I tried with the Motorola India call center initially but I did not get any response. One of the call center executives on repeated requests gave me a Motorola Center Head's Phone Number (Based in Gurgaon), but after telling him the problem he did not even bother to pickup my call later. I called various branches of Motorola but did not recieve any kind of help. I even called Motorola International (US Branch) who told me that I need to contact Motorola India. However, when I called various Motorola centers in various parts of India (including Delhi, Chennai, Delhi) I learnt all their branches had been closed and whoever were remaining were tired of the company's strategy. Finally after 60 days I received my phone. However, the phone even when repaired was defective (switching off whenever it wants or going irresponsive whenever needed). I did not bother to get it repaired as I felt it wouldn't be of any use as The company was anyway going to take 2-3 months. Even today the phone is not working properly and is completely defective. I was really surprised that Motorola has come back with another product to India, and do not be fooled into buying it. At that time when my phone was being serviced, since I was not getting proper responses, I felt like filing a Consumer Case suit with the local Consumer Courts in Bangalore. The Only reason why I did not File a Consumer Court Suit was because I felt that Motorola were not going to come to attend the case. Now I do not understand the Audacity of Motorola to come back to India and launch a product when they have so much of negative reviews especially. I would be happy if Motorola replaces my defective Phone, but I know that they would be saying that the product is out of warranty coverage to replace. I do understand this, but at the time of seeking help with the defective phone Motorola were not even present in India.

I had purchased this mobile through snap deal online shopping, then now it turned suddenly off mode, i contact service center which provided in warranty card, which near to my home town, they can't give proper service, i cantacnt another service center in davanagere of karnataka state, they kept mobile for 1 month to replace battery but now they telling battery is not available u send to where u are purchased, how can i complaint in consumer court against whom either motorola or snap deal

Hi, My name is Aarika. I live in West Delhi (New Delhi). I have purchased a new Moto X from Flipkart last month back i.e. on 20-Mar-14. 14 days back the phone got slipped out of my hands and got dropped off. The whole screen got broken up not the display nor the touch is damaged only the screen has got cracked. I called up the Motorola Customer care support and took the Authorised Service Centre List from them. I called on each and every no. of the Service Centers out of which 90% nos. were incorrect or not working. Then by chance i got through a no. which is there Pitampura Service Centre no. they told me mam pls come and give us your Handset we will repair the same in one week time and told me that they will charge Rs. 8800/- for replacing the screen and gave us an invoice for the same. I submitted my phone there on 24th May 2014, after 5 days i called them up just to check whether they have received the part from the Motorola Customer Support or not, they said mam we haven't received the same from the Customer Support. After 12 days on Monday i.e. 5th May i called them up as they have given the estimated date of delivery 1st May 2014, they said mam we will not be able to repair it as we are only handling the Software issue related to Moto X or Moto G. They said mam pls take this phone to our Okhla Service centre and get it repaired from them. My dad went to them on the very same day and took my phone from the Pitampura Service Centre. Yesterday i went to their Okhla Service Centre, showed my phone to them they told me to fill up a form which is attached with this complaint. They didn't provide me any Job no. and not even the cost of repairing the same. When i asked them will they take Rs. 10, 000/- for the same the engineer said mam no 10, 000/- is a very high cost for the same. The expense will be around 8, 000 or less or a little more then that but it will be a round figure only and told me mam that our Landline no. is not working till saturday hopefully it will start working and then i can call them up for asking the Status. He told me that he will take 1 whole week to repair the same or even more then that. He was giving me very diplomatic answers for each and every question which i was asking from him. Then he told me you can go we will call you and let you know the exact amount for repairing the same. After half an hour i got a call from that Guy stating that mam the charge will be around 10, 000 something and now if you don't want us to repair the same you have to give Rs. 400/- as we have checked your phone and told you the problem. I told him that you have only seen my phone and watching my phone doesn't cost Rs. 400/- beacuse there was nothing to open the phone and then letting me know the exact issue. The screen was very much visible that it is broken up. He said that this is MOTOROLA rules and regulations. When i asked him to give this me in writing he refused to do the same. He said i called you up just to inform you the same so that later on you will not say this that i was not aware about the same. He said pls tel me should i log the ticket or not for the same. I told him give me 5 minutes i will speak to the Regional manager. I called up the Regional Manager and told him the same he said that the Guy is right you have to do all this. I shouted on him like anything then he said mam pls tell him to log your ticket and order the part i will be going to the Service centre tomorrow i will take care about the same. Then i called upo that guy and told him to log the ticket for the same. Till now i haven't received any kind of call back or any phone from any two of them. No hope left now.

dear sir, i purchase motorola xt 800 from snapdeal through online on sunday 6/01/2013 when we received set than in it loudspeaker, battery, and restarting issue find out than we summitted hand set at Z.A.MOBILES DATE 28/01/2013 JOBSHEET 1093 MOBILE NO[protected], AND IN MOTOROLA CUSTOMER CARE COMPLAINT[protected] AND MANOJ TIWARI MOBILE NO. [protected] I TRIED MANY TIME BT THERE WE GET NO ANY RESPONSE AFTER ONE MONTH SO BEFORE I WILL GO TO CONSUMER FORUM I WANT TO TALK LAST TIME PLESASE SOLVE MY PROBLE I MENTELY DISTRUBED FROM UR COMPANY PLEASE HELP ME. THANKS this msg I send to Motorola company but no response... my mobile number [protected], [protected]

i bought motorola XT800 last year in june i m satisfy with the results of my phone bt from 3 months i m facing problem with my battery want to buy new one ready to send money but unable to find same battery even i hv inquired at chandigarh, panchkula, mohali and upto ludhiana also .plz help me from where i can get new battery of this model. Thanks ankur sukhija

I have been Submited my Motorola Mobile at 7 th june 2013 at Pune Service Centre ,Nana peth near Deccan ,regard its getting hang on Calling time .My Complaints Number is[protected],
Yet i didnt get any States or any Reply From Service Centre or customer care , i called up many time to customer care center but not getting any satisfaction from this side . only getting commitment over commitment , i totally embarrassed from this services, please forward this to Motorola Managing Dept.for sort out the Problem asap , its over 1 months i submitted my mobile in Service Center
Regards:
SACHIN K MOHITE ,
Mob: [protected]
Mail ID: [protected]@gmail.com

I had submitted my mobile phone at the motorola service station in Lajpat nagar on 5th April 2013 for them to fix the screen. It suddenly got a patch of black and nothing was visible (like a pixel crash). No one has got back ever since. When I call them, either no one answers, or picks up the phone and says that the part that has to be replaced hasn't arrived from the company. It has almost a month and I am facing immense difficulty without a phone. The customer service number doesn't help much either.

Work order number: LP/MO/13/00023
Work order date: 5th April 2013, 12:51 pm
Model: MB865 - Edison (Motorola Atrix 2)
Serial number: L64ASC23FR
IMEI: [protected]
Service type: Warranty

Submitted at:
E-17, Lajpat nagar - 2, Central Market,
New Delhi
Phone:[protected]

Regards,
Sakshi Gambhir
M: [protected]

i booked the Motorola XT800 with the order no 2265649 from ShopClues online. Now i am not able to use the phone due to touch screen issue from last one week. I went to the below address as directed by ShopClues.

Shri vinayak electronic
5-8-344 D B manohar complex
cherag wali line
Near madebin hospital ABIDS (haedrabad)
phone no.[protected]

The service centre also which was mention on your warranty card but that service centre denied service by stating that they are not working for motorala from last Sep'12 as Motorola service got closed.

Then i spoked to the your customer care number who are not responding. Please let us know whom should i contact to get my phone correctly or from where i get the replacement or cash. At present i am residing at Hyderbad .

I had bought a new MotorazrXT910 on 22nd November 2012 from flipkart.comwith
* IMEI : [protected]* *Model : SPYDER -XT910RAZR Serial No. M78ASE2BDK*
This phone switched off and would not charge beyond 0% from 18th of
December 2012 and was submitted at the service center Redington India
Limited E-17 Ground floor Lajpat Nagar Central Market, New Delhi 110024 on
28th December 2012* Work Order No. LP/MO/12/00960 LST/TIN No:[protected]*. I
had recieved the phone back on 10th January 2013 with no reciept from
Motorola. Upon requesting a lot I got the photocopy of the Customer Reciept
photocopy and one paper with barcode which I got stamped by them. This
phone has again switched off on 23rd January 2013 and is not charging its
stuck at 0% and wont switch on.
*complaint no:[protected] had been logged and the phone had been resubmitted at the service center and I had demanded my money back

Name: Shivom Enterprises

Address: Shop No. A5- A6, 1st Floor,
Sec-12, Devi Place, Opp Raj Cinema,
Old Delhi Road, Gurgaon .

Contact Number: [protected], [protected]

The Work order number is ON/MO/12/00878
The phone was submitted on Saturday 23/02/2013 at 15:45:49
IMEI NO: [protected]
Serial No: M78ASE2BDK

A new case was logged by Motorola Customer care[protected],[protected],[protected]



I had not recieved any information regarding my phone for two months and now suddenly Motorola sends me an email stating that I should collect my phone back.

1. I have demanded my money back but motorola outright refuses to give me a refund for a bad product which had to be submitted twice in three months and the phone was at service center for more than two months

2. The Customer Support is not at all supportive, the service centres are all outsourced to Redington which does not provide any document which is stamped by Motorola

3. Motorola Customer support is always clueless and there is no one I can talk to who can help me with the refund.

I should not be forced to take the phone back and my money should be returned in full to my bank account at the earliest

* and have never got any followup calls or emails regarding my issue. No
one providing service at motorola seems to know what they are supposed to
do. The only advice I get is to send an email and go to the service center.
I am very unhappy with Motorola phone and would like my money back as soon
as possible. Motorola service centers are extremely unproffessional the
call centers have rude employees and they dont really help. The phone
numbers provided of the regional manager Pravin Kumar, nobody picks the
call it automatically gets diverted to a recorded message and the call
disconnects. (Recorded Phone conversations can be provided on request)
I demand a cash back in full on the bills which I have attached to this

i have given my phone(in warranty) in the service center for problem in on/off button on 19th of march 2013 and today on 4th of april also they are saying they don't have any update on my phone and maybe it will take 10 days more but at the time of submission they said they will return my phone in six working days and even after that they talk rudely over the phone and giving no update of the phone its the worst brand of cellphones in case of service.

Myself Manpreet Singh.i had given my Motorola Droid Razr (XT910) mobile IMEI no. [protected] to motorola service centre i.e. Vignesh electronics,sco 189-190,sec 34A, chandigarh,Ph. no.[protected] / [protected] on 7th Feb. 2013, Work Order [link removed] As the problem was a small patch on the screen when opening camera or some other programs and they told me that the lcd screen will be [link removed] The phone was under warranty and they told me that it will took maximum of 25-30 days to repair as the phone has to be repaired from their chennai service [link removed] on 12th march 2013,i got my phone back from my service centre but when i checked my phone,the same patch problem was there as it was showing before repair.When i asked the service centre guy,he told me that they changed the motherboard instead of changing display/screen of the phone. And when i asked the solution about this,he told me to contact Mr. Vimal,Ph no. [protected] who is a head person at Motorola''s main service centre in Chennai. I tried to contact Mr Vimal about the problem but the lady who attends the call always make some excuses that Mr. Vimal is on leave today or he is busy .

Now the main thing is that if they didn''t get the problem,how come they replaced the motherboard of the mobile and changed my mobile''s IMEI no. [protected] to [link removed] I purchased this phone worth Rs.28500 and they just assembled my phone completely by changing the motherboard and changed IMEI no. whereas the problem was just related to display and the chandigarh service centre guy aggreed to change the display as he mentioned on the Job Sheet which was attached with the mobile while sending to chennai. Now i dont want this Assembled mobile phone.Either issue me a new phone or refund me the actual Phone amount that i spent or i should take a strict action through Consumer Court as i don''t trust these Motorola guys now for the poor service.

Thanks.

Manpreet Singh
Mobile- [protected]