Motorola Mobility Complaints & Reviews

My Moto X1 encountered rear camera issue. I had to restart it everytime, to use the camera. After sometime, the camera stopped working. Service guys in Nungambakkam said, they will replace the camera module, and it is free of cost, since it falls under warranty. I was expecting the phone in a week, as told by the Service person. However, it has been 15 days, and no sign of it. That is not of great concern. What is bothering is Motorola's poor customer care and after sales service. I have been writing to their support forum and twitter handle, about my issue and no body cared for it. I even asked the guys to escalate the issue. The customer care rep, who spoke to me on the call said he has escalated. However, he just lied to me, and never filed an escalation ticket. Later, when I came to know of this, I asked them to file the ticket again, and received the id[protected]. Filing an escalation means, they have to call me back in 24 hours after checking with the local service center. I waited for about 48 hrs to call, and never received one. I called to their customer care again, and got a simple response saying, it would take another 1 week. Such is the irresponsible answer by the customer care team, without caring for the customers whose money, is what is paying them their salary. Motorola seems to be like any other chinese company, providing substandard quality products in Indian market, and remains to be mute on the after sales issues. The main idea behind going after reputed brands is their after sales service. Even Apple's product has issues. But they provide a very goood service.

I submitted my Motorola moto G mobile at new tech solutions, vardhaman market, sector 17, vashi, navi mumbai on 24 February 2015.They are the official service center for Motorola. The problem was handset was not showing any thing after startup screen.The service center deposited my handset along with a photocopy of invoice and they said that I will be contacted by them next day for status of repair. As the handset was in warranty, I confirmed with them and they said that repair will be free of cost. Following are the details for the handset. work order no. VZ1/MG/14/00886 MSN no. is Q627XLGTB8 IMEI/Serial No: [protected], [protected] Now It has been nearly 2 weeks and I have not received any mail or in any way contacted by the new tech solutions .Yesterday, I tried to chat with tech support guy from Motorola site. I gave him the above details and he said he could not find the device and suggested to contact the service center. I am now tensed ! It seems service center has either lost my device or has been very slow to repair it. Sadly they have not even shown the professional courtesy to call me or contact me. Can you please help me ?

When Earphones given with MOTO E phone purchased 6 months back through Flipkart are plugged in to the device, below things are happening. Calls are automatically answered in Speaker mode Songs and videos are not played Wanted to get these issues resolved asap. Please direct my next steps.

hi. i am vijay jain my imei no is [protected] and wid no is n09449 and product is motoe i am from chd abd go to vignesh center to replace receiver as they are seeing as faulty part i send a mail 20 days bacj 2 times and when i come from panchkula 25 days after he told me part in transit all yhis or keep phone for 6 to 7 dsys what is thus i come from 100 km away and handle yhis situation yhis is very bad and the service cdnter people do not k ow how to talk as this product is my father and i told him to repair on saturday he told no..

Dear Team,
I bought moto x ..6 months back ..from purchase of 1 month it start giving trouble.. like camera not working ..i approached jayanagar Bangalore service centre they said we don’t have camera part, go to indiranagar Bangalore branch ..recently on 21st feb I went to gave service. Still no updattion ..i am very unhappy of product, kindly replace new mobile.
Imei no -[protected]
MOTO X
WORK ORDER NO – QCI/MG/14/07199

Sir display of my phone moto e is not working, i got it checked at vignesh services, sco 189 -190 sector 34a, chandigarh. This phone is under warranty (Order date 25/05/2014, flipkart).
It is not having a single scratch or crack on its outer tangible screen but they are calling it broken screen and refused to repair it under warranty (Dc no: cvc/mg/cd/14/02174).
When i complained this online i was asked to email the pic of my phone to [protected]@mailwc.Custhelp.com . I did that on 25 feb 2015 [incident:[protected]] and i was assured to get a reply within 24 hours when next day i enquired i was assured to get a revert back within 48hours, its almost one week gone i havent received any response from motorola.. Please help me.

submit my phone ten days back but still not received my phone from service center, u guys write on your service agreement if customer don't collect the phn after specified period customer will be charged with 10rs daily. now how much you want me to charge you for late service. even you guys do not provide any service phone to custmer for that time period... even the company is responding to my mails and service center ppl are saying it will take more time

My Moto Gen 2 was bought in january 2015. After updating to OS Lollipop (5.0.2), my Moto Gen 2 has started to hang up.When i go to start up screen when it hangs up. Cannot open, therefore cannot use any app in the mobile. We request motorola to offer an immediate solution to the above complaint...or send remodified os...I'm very proud of your compcompany but now due to this problems I'm very upset...so quickly send any solution.

Sir, i have purchased the mobile on 07.09.2014 through Flipkart.com. My mobile IMEI No. [protected] & Order ID: OD[protected]. My mobile stop working from 1st December 2014. i have taken my mobile to service centre in visakhapatnam. they are telling that they will charge Rs. 9000/- to replace the board. So, kindly look into the matter and pls. rectify my problem as the mobile is under warranty. N. Sesi Kumar [protected] muralimani.[protected]@gmail.com

Took a Moto X handset by paying 24000 in the month of May 2014 . From september i started facing issues with handset and handed over to recommended service center for service in the month of november for the first time . After that i am continuosly giving back to service center as the problems are not resolved even after changing mother board . I have given nearly 6 times for service and back panel got cracked completely . Still mobile is in service center and have not used it fully . Sent mail to Motorola support asking for replacement or good solution . But not getting any proper repsonse Fully fed up with this and need a good solution .

My Moto Gen 2 was bought in january 2015. After updating to OS Lollipop (5.0.2), my Moto Gen 2 has started to hang up. Cannot unlock or go to start up screen when it hangs up. Cannot open, therefore cannot use any app in the mobile. We request motorola to offer an immediate solution to the above complaint...PLEASE...

I am writing to complain about my Mobile Moto G 16 GB black, that I purchase from flipkart on the 27th of march 2014 (IMEI/Serial No.[protected] & MSN NO-Q627XERZRQ) and Flipkart order id-OD[protected]. From the month of august 2014, I have found some problem in Moto G. Below mention are the complaint which I have already launched in your customer care department ( Sampark Systems) : please do the replacement as after so many issue I am pissed off. 1-Auto switch off.(work order No.YYT-MG[protected] Action taken by Sampark system-Mother board replaced. 2-Camera problem while flash on & sim 1 auto switch off.[protected] Action taken by sampark system-Software update.(without any work order) 3-Camera problem while flash on.(repeat fault) Action taken by sampark system-Replace camera from there stock.(without any work order). 4-Camera problem while flash on-(repeat fault[protected] Action taken by sampark system-Mother board replaced.(work order No.OPL[protected]. 5-Camera problem (repeat fault[protected]. Action taken by sampark system-submit purchase invoice to order flash cover. ( Sampark asked for Purchase invoice so that they can order the part. ) 6-On[protected] I visit sampark system to know the status of flash back cover. At that time I found that the service technician not put any part order to Motorola.After some argument service technician is ready to replace the flash back cover from there stock.(without any work order). This is the worst part of customer care department that they are fooling their customers. 7- On[protected] I found repeat fault on Moto G. I visit sampark system to know about replacement process for the same but service technician told to me there is no replacement processes from our hand please call to Moto G call center. Between all these processes I already register complaint to Motorola customer care. Complaint No[protected]. Complaint No[protected]. I am disappointed and would require you to replace the same model of Moto G. I expect to hear back from you with a full resolution to the issue asap. I am attaching some photos( camera problem), work order details and purchase invoice for your reference.I am requesting you please replace the same asap. Thanks, Sandeep Lauwanshi Bhopal (M.P) Mob.[protected] [protected]

Hello i own a moto e.motorola always releases updates in time but this time he is neglecting moto e model and updates are available to other models two months ago.I saw news that moto e lollipop update is available but when i query in service centre they told me it was available for soak test to some users.i[censored] want to participate for soak test u can contact motorola but they are not giving any response.14 days ago they have released for soak test but when they will relaese for all?why company is making so much delay for it?

Hello,
I had bought a Moto G2 cell phone last year in october . After having one device replaced from flipkart due to various issue such as heating issues, voice issues . But now my new device againg starts heating up too much while playing games, using camera for 2-3 minutes in a stretch, during long calls, and specially during charging . My phones screen also got cracked just after falling from a feet or so although there in not a single crack on the glass . Kindly help me out with the same .

It is very unfortunate that I selected motorola for purchase of moto eand continuously facing the sound problem and automatic switch on and off of your moto e phone without any distraction today i went to service centre of motorola chandigarh the address given on Internet that was sector 34 i went there and i found there is no service centre of motorola ask someone just where is the service centre of motorola with dee told menet interest shifted to sector 31 i who went there but there was no display on board that about motorola service centre inside the motorola service centre there was no provision of lightback up.

I had ordered Moto G(2nd generation phone on 5th September 2014) through flipkart. There was a problem charging the phone as the phone was not charging when the charger was plugged. Even the mobile charger given by the company is not working properly. After 10 working days the authorized service center is telling that the mother board is dead. How can charging slot problem make the mother board dead. this is the most weird response from Motorola service center. The phone is still under warranty. Please help me in getting this faulty mobile repaired or getting them replaced. Please find the invoice attached. Please find my contact details. [protected]@gmail.com Contact No: +91-[protected].

I have got a defected a defected moto x 1st gen which I purchased on 1-4-14. Its camera was showing vertical moving lines and that spoils my pictures every time I click it. Regarding this I had registered a complaint so many times and your executives told me that it was a software issue and told me to clear cache. Even once they said to reset the phone and I did the same but the issue was not resolved. And recently I registered a complaint on 21-December-14 (reference no.[protected] to replace my device which is in warranty as I got to know from the service centre that it is a hardware problem and the service centre told me that it will take 7-10 days to resolve the issue after that I came back home without submitting the device because I told them that I am a businessman and I can't afford to give you 7-10 days and informed the same to the customer care executive. On the evening of 25-dec-14 I got a call from Motorola their executive committed me that it won't even take 7 days and asked me to submit the device to the service center and then provide the job sheet number to him by calling Motorola customer care and on the very next day that is 26-dec-14 I submitted the device to the sevice center and gave the job sheet no. To customer care executive as I was asked to do so. According to Motorola's policy, an issue is supposed to resolve within a week if the phone is in warranty and 14 days if it isn't warranty . my device is in warranty and then also I was given closing date 9-jan-15. I told them that I am facing loss in my business of not having my phone with me as all the contacts are saved in Google account and if it will take more than a week you will have to compensate me but they refused. In fact the issue was not closed on 9-jan-15 and nobody from the Motorola informed me about why the issue was not resolved. Almost each time I called them to ask the status of my complaint. After 9-jan-15 when I called them they gave me their north regional head's contact number his name is sharanjit singh and he said they don't have the device in stock. On 13-jan-15, sharanjit and Sandeep( a guy from Motorola's service center support team) told me that they will dispatch a new moto x. On the evening of 15-jan-15 I received the new replacement device but after testing the device I found that it is also a defected product with same camera problem. On 16-jan-15, I called sharanjit to report the same and he forwarded the same to other senior executives. now the company is saying that, that is not any defect but 'beat effect ' . I don't see it as a feature because no effects ever spoils a picture. Now what I want from the company is a higher model of this phone and a compensation for the loss that I incurred in my business for not having the phone with me. I even told them that I a businessman I can't afford 1 weeks time and they said OK it won't take that long and so I submitted the phone to the I have got a defected a defected moto x 1st gen. Its camera was showing vertical moving lines and that spoils my pictures every time I click it. Regarding this I had registered a complaint on 21-December-14 to replace my device which is in warranty and according to Motorola's policy, an issue is supposed to resolve within a week if the phone is in warranty and 14 days if it isn't warranty . my device is in warranty and and then also I was given closing date 9-jan-15. But even then it was not closed because they haven't informed me that they didn't had any devices in their stock. But after arguing so much with them the phone was replaced on 15-jan-15. But the new phone is also having the same defect and now the company is saying that, that is not any defect but 'beat effect ' . I don't see it as a feature because no effects ever spoils a picture. Now what I want from the company is a higher model of this phone and a compensation for the loss that I incurred in my business because of not having the phone with me.

Dear Sir, This is to inform you that I had Purchased Moto G Model No. Bill No. Date but its LCD (Screen) is broken. As per Warranty rule this is not physically damaged & Warranty claim exist from the date of Purchase (as above). So kindly pursue this matter and oblige. I am looking forward for your quick & fruitful response. Please find attached the Mobile Bill. Thanking You Sandeep Goswami Mobile No. [protected], [protected]

The Device Moto G 2nd Genenration came with Lollipop (5.0.2). I am facing a problem when network switches from 3G to 2G where 3G is not available, the phone does not switch back to 3G when its available. Preferred network is 3G. Every time I have to select the network manually to resolve this issue.

I discovered receiver problem in my phone, so I deposited my phone in bhubaneswar motorolla customer care on 5th February 2015. They promised me to return my set within 2-3 working days. i visited them but was dissatisfied. They said me to wait for few more days. Today is 21 but still they have not repaired my set. They are also not receiving the phone calls, for this reason I have to go to the shop physically. i have been harassed by your customer service, mentally economically. I have not been provided any spare phone by your company during this period. They are also not returning my set unrepaired, threatening me by saying that i may loose the warrnty peroid. I want my set returned with full repaired or else provide me the spare set so that i will not face any difficulties. We have great faith in motorolla and google as well, i stronglly condem such hasarhment by your customer service. i request you to look into my matter thorroughly. details about my set and your customer service MOTO E (BLACK) IMEI NO:- [protected] MOTOROLLA CUSTOMER SERVICE DETAILS : SMART SERVICES, SCR 15/E 666, BAPUJI NAGAR, BHUBANESWAR, ( CONTACT NO - [protected]) JOB SHEET NO:-521 My contact no :-[protected]