Motorola Mobility Complaints & Reviews

I bought the phone on 27th January 2015, and a day back while I was trying to plug in my charger it just refused to go in. When I contacted the service station they said that the pin inside the phone has broken and I haven't even dropped the phone once. And apparently they don't even repair that part in warranty and the out of warranty cost for repair would be 70% of the cost of the phone. I mean are you kidding me? As 70% cost means approx Rs. 33000 And its not only me, there were more 5 customers with the same complaint, Why should the customer pay for no fault of the customer. This is really disappointing for customers as this is not what we expected from Mororola and Goolgle.

I have given my mobile at SACH Collection Point, Gurgaon. While repairing it they have replaced motherboard and made some damage to it.I didn't know it until I took it to another service center. I'm using a Moto G2, I bought it from Flipkart on 30thSepember'14. In January I have given my mobile in a service center in Gurgaon (SACH Collection Point). The problem was regarding the charging port. They have charged me Rs.2300 considering it as under physical damage. The mother board was replaced. I have received my mobile back from service center after 1 and half months. Immediately after receiving I started facing a new issue with mobile signal strength (the signal lost frequently). I have taken my mobile to a new service center(B2X) as the SACH Collection Point was black listed by Motorola. The service engineer told me that the mother board in the mobile was not properly assembled by SACH guys(there was some damage done by them). He refused to take the mobile under warranty in future if any issue arises (because Motorola guys don't accept such mother board for replacement). So, because of the mistake done by Motorola in handling service centers, I might lose my warranty early and I might have paid money for some unnecessary problem(can't trust the engineers at SACH Collection). I want a solution for this problem from Motorola. My IMEI number [protected] E-mail Id:eng.[protected]@gmail.com

I have purchase today moto e second genration from flip cart motorola web side showing inbuilt memory is 8 GB but in my mobile its showing only 4 gb. i dont understand what happend this or i become a fool. please reply. MUKESH KANOJIA OD[protected]

hi, my less than one year old model of moto x has been with the service centre for camera repair since 21 feb and am just not getting it back. they keep asking for some more time, call back later and all it is ridiculous amount of time for something so small need urgent resolve as it is very disappointing level of service. and today it has been sweetly given by the service centre as repaired, while also admitting that they have not changed any part or anything and the problem remains as on day one. and am now supposed to take it to this other opened service centre

I bought Moto E just six month before through flipkart order no. OD[protected] by seeing its good feedback and characteristic's . One day suddenly it got hanged and switched off . Even we tried to switch on the same it was not working, i have given the same in Motorola service centre in Chennai . They told that its motherboard completely gone, need to change the same .. and they asked Rs.5000.00 for repairing same .. The mobile costing only 7000.00 for that how can i spend 5000 for repaire .. its totally waste Let me ask one thing, then what kind of warranty and guaranty Motorola is assuring to its customer . if its any physical damage or excess use damage i can understand . But motherboard problem means, you have given a pakka local mobile which is not even having six month life . Hope you will resolve the issue as early as possible .

Almost every time that we make a call using the Moto E (Black), the phone hangs up and nothing is audible. However the bill for the call keeps adding up. We want a resolution of this problem ASAP. We have visited the Motorola service centre -- Satyam communication in J-34, Sector 18, Noida. However the problem, in spite of that, persists. We also called up the Motorola customer care but did not get a satisfactory answer or resolution. Please check about this problrm.

My phone was having problem with not able to connect to Internet after Lollipop upgrade..Then I can contacted you guys for help and you did tried all the troubleshooting steps and then connected to Mukesh in technical team..He then tried few steps and asked me to submit the device in service center. My sim1 slot was broken and he did talked to regional head and got that charges waived..I submitted my device on 25/2/2015 in the service center and i got it on 19/3/2015... I was able to connect to Internet as they changed the mother board on it and the sim 1 slot.. It worked fine until 7 PM on 19/3/2015 and then display was not coming on...Then on 20/3/2015I contacted customer care and wanted to talk to Ramesh who actually helped me in getting my device back from service center by calling the regional head then and there. The agent told me that he will arranged a callback from Ramesh and I did not get any help or call.. I called again and the other representative told me to hold the power button for 120 seconds and then the display came on and he asked me to uninstall the antivirus if I have installed any.. I did and it was working..Then again after one hour the display went off...i tried the same troubleshooting and it came on.. Then again worked for one hour and went off.. Then I spoke to Ramesh finally at 6.38 PM in the evening..He asked me to power on the phone in safe mode and use it for 5 hours.. actually it went on to work for only one hour.. then again the problem started.. He asked me to submit the device in service center which I will do.. However this morning the phone was heating like the burning charcoal...Guys it's posing death hazard.. I am afraid that it would blast.. I want this device to be replaced. I dont want repair on it and I wanted this to escalated to higher team, I want a new mobile, or want my money back...I will put a case on you guys if my mobile is not replaced or I don't get my money back.. It's risk to my family's life, it is heating without I am using it.. My phone is just 7 months old...I waiting for your reply.. Reference ID:[protected]

Hi, I am Ashok Kumar Singh, Address: 416, Gulmohar Park, lingam pally, Hyderabad. I have purchased Motorola- MOTO G2(2nd Gen) mobile on 13th nov 2014 from flipkart, and order numner is : OD[protected] . After Some time SIM 1 slot stopped detecting the SIM. I have tried many sims. When I reached to service center "Sri Vinayaka Electronics" they checked and showed me a cut SIM (bigger chip) was working. SO I taken back. And start using with BSNL micro sim which is little bigger chip. After some time its also stopped detecting my SIM. When I submitted my phone they said that need to replace motherboard(PCB) of mobile. After calling several times they said motherboard is not coming from Company. Again after some day I called then and thay are saying that mobile can not repaired because It is opened outside of service center. I have never showed outside of service center. They are only cheating making fools to customers.

I have bought Moto G2 mobile phone in the month of October 2014. About one month ago, the software of the mobile phone automatically updated to the version 5.0.2. But the phone is very slow in performance and I can't select the ringtone I want and the ringtone is automatically selected by the phone. Hence, I approached VINAYAGA COMMUNICATIONS, MADURAI, which is authorized service centre for Moto mobile phones. On 21/03/2015, at about 11.00 a.m., when I requested the service centre executive to do needful to repair the software problem. But the executive has irresponsibly answered and said that he can't do anything about the updation of the version of the phone, it is the bothering of the customer and the customer has to equip themselves regarding auto updation of the software and that it is the bothering of flipkart and motorola and he can't do anything in this regard. This kind of irresponsible and lethargic answer hurt me a lot. What can I do. I send this complaint for taking appropriate action against Vinayaga Communication, Madurai, which is an useless service centre and they can't know what has to be done to a customer. If no action is taken to redress my grievance, I have no other go except to take action legally by approaching consumer court in this regard.

I had purachase Moto G2 (2nd generation) from Flipkart on 16 sept 2014 and Since from the beginning i have been facing difficulties due to manufacturing defect in camera and 4 TIMES i have visited moto. authorized service centre i.e. Om Communications, Uttam Nagar, New Delhi-59 and they were unable remove the defect.the person named Akash Paliwal there always harrase me, his contact no. is [protected]. Moreover series of complaints have been lodged with customer helplines and they waste so much time. i have 4 times service centre and 4 jobsheets are(OMC/MG/14/01784, OMC/MG/14/02701, OMC/MG/14/03137) . I have spoken to customer executive named Arvind Kumar complaint No.[protected] but still no satisfactory reply is given.AND the head of motorola service- --Parveen Kumar([protected]) and he does not pick my phone and doesn't give reply on email.(Parveen.[protected]@ensureservices.in) In these circumstances, the above handset may be replaced immediately .BELOW ARE THE ATTACHED COPY OF INVOICE.

my phone got off frequ ently after that i have facing problem to restart it. manytimes it got hanged up then i have to power off to use i further. many times it not shows incoming calls or alarms while they are existing on its main screen then i have problem how to connect myself with that.

i bought moto g2 mobile 1month ago, my battery drains even if i kept simply in table, . the same mobile which my friend bought 20 days ago has a better battery back up. also my phone takes upto 3 hours to get charge. but ohers takes only 45 mins.

1)cellphone charge stands for only 7 to 8 hrs 2) taking about 6 to 7 hrs to get fully charged 3)camera clarity is not upto mark the set was purchsed through flipcart. on 16.10. 2014 pl replace the set with newone. or pay compensation as informed. m. seenan. e mail [protected]@gmail.com

Hello. I bought my Motorola moto e last in in month of November last year from online shopping site flipkart and now I am facing a problem. The sim slot 2 of my phone is not working relating to this I talked to one of employee online via text messaging and that person told me about your service centre in lajpath nagar shop number E-26 I went their and they told me that the sim slot of my mobile is damaged and it will not be repaired under warranty period so I have a complaint regarding this issue that if you are providing me with warranty on a product than its your responsibility to repair it so my phone should be repaired under the warranty period only. Thank you

Hi Team, I have visited service center twice for the repairing my Moto-E port but they scolded me badly said I will not correct it and said do it what ever you want. My phone is in warranty. I visited Kukatpally Hyderabad service center. I am really not sure what to do, Please guide me. Below are the details: 1st time Visit details: Date of visit: 4-Mar 2015 Serial Number: [protected] Tracking Number (RMA): WO826494 2nd time Visit Details: Date of visit: 12-Mar 2015 Job Name: AMSKUK000170 Serial Number: [protected] Tracking Number (RMA): WO863604

Respected Sir/Madam, I had visited Motorola Service Center c.com Tele communications ltd thane west Mumbai Mahararashtra for replacement of my display. It is within the warranty period. I was being told that the display could not be replaced. I was not satisfied with the service center people as they behaved in an arrogant manner. The display is distorted and it is not a physical damage as there can't be seen any external damages to my handset. So I request you to kindly initiate a process for replacement of display of my handset (Moto E Black ) as soon as possible. Kindly find the image and invoice bill attached. Hoping for positive reply from your side. Thanks and regards, Hemant P. Shende

While selling the low budget phone MOTO E.. Company primes to provide the latest android version to users. As its almost 2 months passed after the android version lollipop 5.0 is rolled out for other devices. But moto E haven't received it yet. Moto E 2nd generation is also launched in India on 12/03/2015 which comes with the latest version of android but the same is not available for 1st generation users..

Sir last few days ago I had upgraded my android phone to lollipop version from then I am facing problem with the battery back up & hanging problem & my mobile phone slowing down so what's the solution for this reply me my mobile no is [protected] . Sir so kindly do the needful to me

Hi Team, I have purchased my Moto E phone from flipkart 4 months back.Few weeks back I was facing issues in my phone so I have visited the authorized dealer SACH collection point in Gurgaon, Haryana. They have returned my phone few days back but my phone is still not working so I have revisited them today but they refused to provide service as now they are no more authorized dealer.Then after checking with motorola customer care center I have visited their new authorized dealer B2X in Palam Vihar, gurgaon, Haryana.But when they checked my phone they told me that previous authorized center i.e. SACH collection put damage parts in my phone and they wont fix my phone.also, my charger is not working. Now, I am totally lost what to do and who will fix my phone. Please help me out. My phone is under warranty. Regards, Apoorv Kuchhal [protected] apoorv.[protected]@gmail.com

I am sumit kumar, i bought moto g 2 genration in january 2015. but the ECHO problum showing. i give it motorla service center in ghaziabad at SAI COMMUNICATION ghanta ghar ghaziabad. he told me mother boer should be replece, i gave my phone to him on 28 th feb . he replaced the mother board but the prblum is same ECHO problum. . PROBLUM: IF SOMEONE IS CALLING ME HE HEARD HIMSELF/HERSELF VOICE AS WELL AS MY VOICE. THATS IS ECHO PROBLUM.I was happy when i bought it but now i am disapponted with this kind of servoce. thanks. i bought from flipkart.