Motorola Mobility Complaints & Reviews

I had purchased Motorola EX 119 handset in March 2012. But the handset started giving its problem since from June 2012 the problem is the Touch Screen and Camera Stops working every three months. If it is given for service the service center takes months together time to repair it. After june the touch screen again stopped working in November 2012. The service center gave my handset back on december end 2012. And the camera in the mobile stops working i just don't know the reason for this kind of problems in my mobile. If i ask the customer service people from motorola they don't answer properly. Please help me in getting a new handset as replacement or refund of my mobile.

Regards,
Srikanth
[protected]

I had bought a Motorola Mobile Set (MODEL : DEFY MINI XT321) [IMEI1:[protected], IMEI2:[protected]} from "Spice retail Ltd.", 227 diamond harbor road, behala - 700034. Kolkata (West Bengal). (TIN : [protected]) on 25.08.2012 in Rs.11400/-. After a week time its get hanged and not get started. I submitted to Authorised Motorola Service Center at Behala Chowrasta (behind blind school) on 03.09.12. After a week time they gave me my mobile set back that some part & software needed to upgrade. But again its causing problem like system hang and turning off automatically. On 12.12.2012 I submitted once again to service center at behala as phone is not getting started only boot up screen is showing. The JOB Sheet no is - MO-MI-12/00209 Dtd-12/12/12. Then after 2 days he says again parts needed to be replaced and it will took 10 days time. I contacted the Motorola Help Line no.[protected] and book my complain for needing of replacement of the set as in last 3 months its get serviced ample number of times. The complaint no. is[protected]. They said they will resolve the issue within 48 working hours (not 2 days but 6 days (week) time). When I contacted today they are telling an another week time is required and they will send parts which is currently not available. I requested I need a replacement as I am harassed with motorola service and my business getting affected due to using such faulty hand set provided by them.

Please help I am came to pune now for next three months and I feel cheated by motorola company by providing such faulty sets.

Regards
Vikram Pandey
(MOB:[protected])

Hi Team,

I own Motorolla Fire XT (IMEI no.[protected]) purchased on 07th May 2012, It was world's best last for a month only and later it becomes world's best mistake ever.

I have submitted my phone at Redington India Pvt. Ltd Gurgaon, and after nearly a month or actually 2 months i did not get the replacement of my product which was been submitted because It was "HANGING" out with someone else instead of me well my phone was continuously hanging and "white out" at some times which was "black out" day for me and then it takes too much time to start operating smoothly.

I had given my handset for service on date 06 Nov 2102 to Motorola "Authorized" Service center well it was not the first time I have submitted my handset for service but am just not able to recall the dates but yes every time I have submitted It was always for the same reason "System Hang" suddenly while calling someone or resuming it after a gap of may be 1-2 hrs. + battery lasts only for 4 hrs. initially and later it got down to an HOUR only + Hands free was giving amazing sound quality but moment I disturb my phone to check something while am listening to my favorite music suddenly it music system HUNGS UP and then later even hands free has surrendered towards my MOTOROLA handset so I went to "REDINGTON" - world's best service center of my world's best phone but it hurts much when I have to provide service to get my phone serviced. I have spent money + time or actually wasted on the cost of my phone for which I have paid so in order to vomit out my frustration I call up world's best call center[protected] but it was the most dis satisfactory moment. I spoke with agents working there and I got to know they are just working on updates nothing else also most interestingly their agent have more knowledge comparison to their supervisors and they are always busy talking to managers instead of talking to customers and try to resolve their query quickly.

It was frustrating because Its been almost 10 hours today waiting over the phone and they did not turn up after putting on hold. They do not have etiquette to talk to customers and keep telling the same thing never tried to actually help out with the issue. I spoke with SHIPRA GAHLOT the SUPERVISOR, but she was of no help either they just make fake promises which they never fulfilled. I wasted my time over the phone calling them and they keep hung up on me. Even I work in customer service and this is the worst one. Being world's biggest telecommunication product company they provide worst customer service. I am very disappointed with the customer service because they never understand my problem I am regretting the moment when I went out purchasing Motorola product I will never recommend any one for the products.

Pradeep from customer service admitted himself that they were disconnecting my calls because they do not have answer to my query as my number was flashing so they were able to know who was calling and THIS WAS HEIGHTS OF .....



Please contact me asap helping out with the issue.

regards.
Meenakshi Jain
Ph. no: [protected]

Respected Sir/Madam,
I am Sagar Tarkhala, a resident of a small village Bantwa in Junagadh (Gujarat). I've been following your forum since a while. Bearing in mind your effectiveness and accomplishment to successfully resolve consumer issues, I thought that you might be able to help me as well. I have complaint regarding Motorola handset for which I’ve been chasing Motorola India since September 2012 but I all those has been in vain till now.

I bought Motorola RAZR, XT-910 IMEI [protected] from Hemel Hempstead, UK on date 18/12/2012. Then due to some personal reasons I had to shift to India in May 2012.

My phone is still under warranty according to Motorola website and considering the date of purchase of phone. Motorola India denies that specifying their policy: due to in availability of parts of foreign model. But, same variant model (XT910) of my phone is available in India. And according to the warranty page on my manual “Motorola Global Warranty Mobile Phones: For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence.” which clearly says the warranty is global. So, my phone should qualify under warranty. But still they deny providing warranty service. I’ve mentioned this complain on Motorola helpline[protected] in June 2012. That issue remains unsolved.

On top of that Motorola Authorized service center has damaged my phone. The matters are described as follows:

On date[protected], I was in Ahmedabad, while there I had charging problem so, I called Motorola helpline on[protected] around 14:00 hrs, to seek help for problem in the mobile phone. I was informed about two service centers in Ahmedabad. Of which I chose DUGAR TELECARE, 20 ABHISHREE COMPLEX, BELOW NOKIA CARE, OPP. STAR BAZAR, SATELLITE, AHMEDABAD-380015. I contacted DUGAR TELECARE on no[protected] around 1500 hrs and asked about the asked about the problem on the phone and I was told that charging issue is minor and would be solved within 2 hrs. Upon submitting my phone for repair at DUGAR TELECARE, I was given job sheet no.179 and was asked to sit for 2 hrs. When inquiring around 5:45, he gave my phone back. On checking the phone it still had problem, the battery status was displaying “?” symbol, the repair man called me in person and admitted that he accidently broke battery belt. So I was asked to wait till next day.

On[protected], I contacted DUGAR TELECARE quite a few times on [protected] right from 0930 hrs. DUGAR TELECARE kept coming up with a new excuse every time I called. In evening when I went there with his friends, I was called in personal again in small cabin and repairman confessed that he made mistake while repairing phone and phone has gone dead, this things will also be there in CCTV footage.

Following that I pleaded continuously to repair my not only expensive but more important phone. But I wasn’t paid attention and I was threatened to leave the shop. When I asked to show the CCTV footage of phone being repaired I was threatened and forced to leave. I felt helpless and I had nothing but to leave.

I reported this problem on National consumer helpline[protected] on date 08/09/2012. They suggested me to submit my phone to another Motorola service center and get phone diagnosed and get its condition in writing. After that send notice to Motorola to resolve this problem.

Following National customer helpline’s instructions, on date[protected] I registered my complaint to Motorola on their helpline around 3:30 PM and I submitted his phone to ARYAN TECHNOLOGIES, UL-10, NEPTUNE TOWER, B/H RELIANCE WEB WORLD, OPP. JALARAM PETROL PUMP, KALAWAD ROAD, RAJKOT-360005 to get his phone repaired, where I was given job sheet no.3678. After diagnosing the phone the service center returned phone stating that the phone’s mother board and battery are damaged.
I’ve informed Motorola about this matter on date 12/09/2012 around 3:30 pm. I called again Motorola Helpline on date 24/09/2012 around 1:25 pm. Mr.Manesh attended the call but no response was given about advances in the matter. On date 07/11/2012 I called Motorola Helpline again to seek any advances and warranty matter, but no satisfying response was given. On date 12/11/2012 I called again Motorola Mr.Desai attended the call, but upon asking advances in the matter I was told that I can go to consumer forum if I want but, Motorola won’t help me in this matter. I called Motorola helpline on date 20/11/2012 again, this time Mr.Manesh attended the call and told they can’t help me until I go to service centre which is nearly 800 KM away and then talk to Motorola Helpline. Every time I called Motorola Helpline, I have mentioned all the details as well as I have cooperated fully with the Motorola representatives but no proper response was given until this day.
I’ve informed about these matters to Motorola by notice, on date 17/10/2012 I sent them legal notice by post by registered AD no.RG[protected]IN in which I mentioned all the minute details but, I wasn’t paid attention at all. Upon getting no responses I sent notice to Motorola on 09/11/2012 by registered AD no. RG[protected]IN but, the later one was not accepted by Motorola. Till the day I haven’t received any responses from Motorola

I’ve called Motorola Helpline multiple times and sent even two notices to Motorola but till the day, I’m not given complain number. This shows lack of cooperation and seriousness towards consumer.
On date 21/11/2012 I have informed Motorola UK about this matter, ‘Tijl’ was the representative from Motorola UK. She said that this is Motorola India service centre’s fault and they should be extending the warranty and get your phone repaired.
On date 23/11/2012 I have contacted Motorola 3 times then they informed me that they can’t help me in this matter because I should have informed them earlier, and they believe that I might have damaged the phone so, asked for CCTV footage for repairing but they denied every time and ignored complain every time. The names of representatives were Mr.Harsh, Mr.Manesh, Mr.Pradeep respectively out of which Mr.Pradeep replied bluntly.
It is clear that Motorola didn’t investigate into this matter and are ignoring my genuine case again and again. They didn’t even check the details or footage with the service center and kept ignoring my demand of CCTV footage.
I feel that I am helpless and I am deprived of my consumer rights by Motorola on both issues of warranty and damaged phone by Motorola. The legal and official process seems too long and tedious, I’m not sure when will I get justice. So, I request you to take appropriate actions on my behalf and please help me in this matter in all ways possible

I have got all the legal proofs, witnesses, documents and logs to support the facts mentioned in this letter.

For any further details please feel free to contact me at any time on +91-[protected].

I confirm all the details and data furnished are best of my knowledge.

Thanking you

Sincerely,
Sagar Tarkhala

Dear sir/Mam,
Its about to a month to go when i had given my mobile hendset to service centre. The only need is to update my mobile software but they are unable to do that such type of work which take hardly 15 mins. After a great time of paisence am righting tish complain. kindly look at this suject.

yours sincerly
RAKESH
M: [protected]

, a month ago i bought motorola defy plus and yesterday it has completely stopped working.
it wont switch on, and just in case if one leaves battery inserted the phone starts heating up.
i am from jabalpur, madhya predesh. till yesterday when i called[protected] i was told the service center of jabalpur is working and is operational, but when today morning i visited there i was told it is not intaking any phone for about 3-4 months, with excuse that they are unable to log in.
then again i called[protected] number and they told to talk mr. chintan regarding my problem.
first three attempt he did not pick up my calls, after picking he tells, yes jabalpur np electronics service center is closed as there are very less customer complaints in jabalpur and it will not be working ever again in his knowledge. then he tells me to submit my phone to bhopal service center, after reading your experience i am extremely afraid that like your cell was mis handled, similar manner my defy plus will be.
also mr. chintan included that in bhopal only software problems are rectified for further hardware problems mobiles are forwarded to chennai.
the drfy plus considered most rugged set of mototorola, water, shock and dust resistant phone, it just stopped working on itself not even a single drop of water was ever spilled on phone.
its very difficult for me to go to bhopal and submit my mobile there and wait for months to get it back.
highly regretful experience.

Sir/madam
I have been using Motorola fire(XT311) since November 2011. It has been 45 days since I had submitted my phone at one of service center at Lajpat Nagar in New Delhi for a mere change of touch panel and 2 keys which were not responding. And still I haven’t got my phone back. I am running here and there for it. The service centre told me it will take 10 days and after 10 days they told me they need 4-5 days more. After a week they told me the phone is at Chennai and they can’t help it and told me to talk to the customer care. On 23 rd of September they told me that they are escalating the case I will get a call back within that. I called them again after 4 days as I didn’t get a call. They again told me that they need 2 more days and that I had escalated my case on 23 rd September so it was not their headache when I had submitted my phone at the service centre. After an argument I agreed to them. Again I didn’t get a call from them. I have been calling them up from past 2 days and they are saying that they aren’t getting a revert from the head office so they can’t do anything to help me out. Instead they are telling me to wait for a week more. It has been causing me great inconvenience. Now tofay i got a call to collecr my phone. When i went there i realised that the problem was still there. Now they are again asking dor time. I have written mails to them but the are not replying.

My details are as follows:

Name- Akash Sehgal

Tel no.- [protected]

Details of service center- TECHNOCARE, E-17, Lajpat Nagar-II, New Delhi-110024

Phone submitted on- 30-aug-2012

Phone type- Motorola fire (xt311)

IMEI- [protected]

Complaint no.[protected]

I am using Motorola XT3 (XT503) mobile since 2010 October. In the August 2012 my mobile fell down and damaged touch, i went to Motorola service Center paid 3500 and changed touch that was very well that time i did not check my IMEI code no. recently my mobile had display problem and again i went to to the same service center, they are written IMEI no in my Job card, i asked them about my data they said don't worry for your data we are only change the display and they told me to collect the mobile within 2 days. They called me for collect the Mobile, when i check my mobile they erased my data i lost all my contacts as well as Imp massages also, that time i have checked my IMEI code no that was mismatching. They are confusing me and trying to cheating me, i am planing to file a case please help me how to file a case and whom to i should approach.

I have purchased the Motorola fire XT on[protected] form the flipkart.The mobile set was having some minor problem like charging so,I gave it to Shivom Enterprises (Shop No.A5,A6,1st Floor,Devi palace,Opp. Raj Cinema,Old Delhi Road,Gurgaon(Haryana),India,ph[protected],Email [protected]@gmail.com) for getting it repaired on 03-Sep-2012. As a replacement of the original set I received a used and old set with different IMIE no on 26-sep-2012 whihc was clamed to be a new set by the service centre.

I called Motorola care regrding this but instead of helping me they tried defended their service provider. However on my persistence to my claims I was asked to reach the service centre with my complain. I called up the service centre (i.e. Shivom Enterprises) to inform them about their false claims. I was taken aback by the audacity of the service executive to disconnect the call in the middle of the conversation. I would like to request a new and boxed set to be provided to me as a replacement for my original set.

I bought a Motorola Defy plus from infibeam.com on 5th August 2012 of IMEI number [protected] and the phone keeps on rebooting randomly since the first day. Infibeam's Customer care executives told me to pack the phone and somebody would come and collect the phone but nobody came for 10 days after which I took the phone to Motorola's Service Center in Thane C.COM TELE COMMUNICATIONS LTD which offers pathetic service, they keep saying the phone will be repaired and then keep it for ten days or so and yet the problems remains. They dont even keep a log of what the problem is or what did they exactly do with the phone, they assure me about changing the motherboard of the phone but nothing has been done. I have now gone there twice and nothing has been done about the problem. I am appaled at the aftersale service which Motorola gives and the problem is frustrating to no end. I want a replacement of a refund of my money.

MOTOROLA-DEFECTIVE HANDSET STILL UNDER WARRANTY-NOT REPAIRED

SIR MY MOTOROLA HANDSET UNDER WARRANTY SUBMITTED TO THE SERVICE CENTRE FOR REPAIRS WITH PROBLEM RELATING TO CHARGING PROBLEM ,HANGING AND AUTO ON OFF AT ANY MOMENT , ON 10TH AUGUST 2012, WHICH WAS PURCHASED WITH BILL AND WARRANTY.

SUBMITTED FOR REPAIR ON 10TH AUGUST 2012
WORK ORDER NUMBER : LP/MO/12/00498
PHONE SERIAL NUMBER : K45ANW23R2

SIR THE PHONE SINCE THEN HAS NOT BEEN REPAIRED. THOUGH I HAVE BEEN CALLED UPON TWICE TO COLLECT THE HANDSET. I FOUND NOTHING HAS BEEN DONE TO THE HANDSET AND DID NOT ACCEPTED THE DELIVERY.
COMPLAINTS HAS BEEN MADE TO CUSTOMER CARE MOTOROLA IN THEIR NUMBER AT[protected] WITH COMPLAINT NUMBER[protected] , [protected] DATED 12/09/12 AND[protected] DATED 7/9/12.
THE CUSTOMER CARE PEOPLE DOES NOT COOPERATE AND INSIST TO COLLECT THE HANDSET UNREPAIRED AS THEY DOES NOT HAVE THE SPARES.

PLEASE HELP AND GET THE HANDSET REPAIRED OR HELP ME GET A REFUND FOR MY LOSS.SINCE FOR THE LAST ONE AND A HALF MONTH I AM WITHOUT MY HANDSET AND ONE AND A HALF MONTH HAS BEEN EATEN OF MY WARRANTY PERIOD OF MY HANDSET.

PLEASE HELP AND ADVISE.

REGARDS

RAHUL GUPTA
44 ANAND LOKNEW DELHI 110049
CONT:
[protected]
[protected]
EMAIL: [protected]@GMAIL.COM

Hi, I had a Motorola Fire XT phone.I was experiencing some problems in my phone with touch . I gave the phone to Motorola Service Centre situated in Nirman Vihar for just solving the problems on 22th Aug 2012. At that time I was told that i will get my phone back in maximum 7 to 10 working days. But its been 24 days now, Still they are saying that its not fine. And nobody in that Service Centre replies to my query properly when i go there. Please have a look at the matter. Thanks, Amit Kumar Gupta - [protected]

Hi this is Anandan from Tamilnadu. Last 3Sep12 i was purchased Motorola Atrix2 mobile in Coimbatore at Univercell mobile showroom. But this mobile very bad camera quailty. I want my money please do need fully..

Thanks&Regards,
Anandan.High
[protected]

Hi,
I deposited my phone Ex-119 in Khurana Brothers Service Centre in Janakpuri on 14/08/2012. I was assured that it will take 8-10 days to set my phone right. It is going to be one month now and still i have not received my phone. I registered the complaint[protected] with the companies customer care and they told me that they look into my matter and after 2 days i should call them again. I did called them and the response i got was we have no update. I called them again after 2 days and the response was same. After a week i called them again and they they told me that the service team is looking after my request. I also emailed my query to the company but nothing happened. Problem is that the local service centre switches off its phone and the companies service centre has no update. I as a customer feel harassed and cheated. Kindly look into this matter and help me in sorting it out. As these guys are not responding.

[protected]

Neeraj Dhingra

Sir/madam,
I had puchased Motorola defy mini on 16th july2012, from MOBILE ZONE (Savitri market, NOIDA sector-18). Since then I have encountered some minor problems like phone hanging, slow audio(volume), slow processing etc. but one day i switched it off and and after many attempts it did not get on. I then submit it to the nearby service center (satyam communication, J-34, SECTOR-18, NOIDA) on 14th aug.2012. They retuned the handset after 1 hour by saying that they have updated the software.. Minutes after receiving the handset I observed a new problem .my second sim got some functional problem and the phone gets on and off automatically.i visited on 18 the aug 2012 ,then They returned the phone and said the probl;em is solved. And told me that their was some software problem in the phone. even then the problem still persists then i have to submitted the phone with them with a assurance that it will be done ok with next two working days,I even lounge a complaint in motorola care number i.e.[protected]. getting no answer from any source
I don't think this people have enough technical knowledge about phone repairing neither do I have time.. I now not only want my handset to be replaced but also compensation from them. my work is toatally depend on phone and i suffered a lot..
I would also like to mention here that each visit costs me Rs. 70/-because of distane and i called from PCO. I am really mentally harrased and frustated.
Thanx for reading such a long letter. Kindly acknowledge. And would like thank you, you people are doing a great job. Keep the good the work going.
Gaurav Bahl
[protected] , [protected]

Sir, My name is Mohd. khalil I was purchased a Motorola Charm mobile at 29/09/2011 but i soon many problem in my mobile phone i was reached service center many time but nobody help me and these time my hand set is in service center about 4 months but i don't find any solution..and nobody help me..m really very sad about Motorola handset i want to fire a case against Motorola Mobility India but i don't know how can i fire..please give me some suggestion..
my contact nos is [protected]
and my e-mail id is [protected]@gmail.com

2 months back I had given my Motorola milestone for repair at Motorola authorized serviced center "Duggar Sales" at Prahladnagar Ahmedabad.

The issue was regarding a ghost touch screen which was registering key strokes by itself and wouldnt respond to user input. When given for repair, the service centre engineers diagnosed that the touch screen and internal chipset had some flaw and the repair will be done in 15 days under warranty.

After 20 days they called saying the phone is repaired, when i collected the handset they had not repaired it and gave it to me the same way i gave it to them. Hence I asked them to repair again and they said parts will have to be ordered for it and it can take 15 more days. So I resubmitted and waited for 15 more days. Even after 15 days they never called and when I inquired they said it will take another 15-20 days since parts were not dispatched by Motorola. I asked them to give me the original job sheet for record keeping, or a copy of it and the service engineer said they destroyed it and that they don't maintain any records of past job sheets and he generated a new one.

I lodged a complain regarding the issue with the customer service department on their toll free number[protected], they generated a complaint (Reference number[protected] and said I will be given an update in 48 hours. After 48 hours when i called they said it will take 2-3 more days since they had forwarded the complaint to respective department. After 3 days when i inquired they said they dont have any response yet and will take more time.

After a lot of argument my call was forwarded to the complaint escalation manager Ms. Shipra (contact number -:[protected]) who said she will look into the matter and update in 24hours. She also provided me the contact details of the Regional manager for Gujarat Mr. Chintan (contact number -: [protected]) whom I called and explained the problem. He assured me that he will look into the matter and get it solved in a day or two.

After this event I never received an update from either Shipra and Chintan; nor did the either of them pick up my calls and simply ignored all texts. When I called the service department on the toll free number and asked to be connected to shipra they kept saying that she was on a call and she will call back, but I never received a call.

This went on for another 3 weeks. In the process I tried to reach the Motorola corporate office for India by phone, but no body picked calls or responded to messages left on the voice mail. Than I got a call from the service centre that my phone was repaired. When I collected the phone they had damaged my phone physically and misplaced the speaker grill. When I noticed this and demanded an explanation they said it was submitted like this and rudely threw my phone on the service desk further damaging. I left the phone with them to pursue a complaint through the consumer court.

Finally through another complaint on the consumer-complaints.in website I was able to trace a person who had similar problems, he provided me the contact details of Mr. Vijaya (contact number [protected]) who is the head of Redingtons service department (Motorola's service support partner) who listened to the problem. And said he will return the call in an hour. And after an hour I received a text message from him that he has asked the department to investigate and provide my phone in the pristine condition I submitted in. After one week I got a call from the Service centre that the parts had been dispatched for the repair including the speaker grill and the phone will be repaired in a few days. After a few days still they hadn't repaired my phone. When I contacted Vijaya again, he said he was told by the department that problem was solved and case was closed. He again requested time to look into the matter. After this in 2 days (Today) I got a call from the service center that the phone was repaired fully. I just collected my phone, while they had repaired the original issue (touch screen) and Speaker grill, they did not repair the physical scratches and dents caused by throwing the phone on the service desk before. I have given up hope and collected my phone. I swear never to buy a motorola handset again and ensure that this complain goes to the public and they can avoid the inherent troubles i faced.

If any other customer of Motorola has any similar problems please feel free to call Vijaya and talk to him directly instead of putting a complain with the service department. He is the only person capable of giving answers.

Duggar sales is the worst service centre for motorola, blackberry or any other device, and Motorola has the worst service network amongst all the manufacturers.

My Motorola XT 311 got spoilt in less than a month of purchase.I asked the person incharge at the service centre for a replacement of the phone.I was denied replacement as they said replacement can take place only within 7 days . I gave it for repairs on the 23rd of May 2012 at Borivali,mumbai service centre.They told me it would take 8 days to cahnge the board and software of the phone.it's been 2 weeks and they aren't picking the call and when they do so they say it'll take more time but not telling me the exact date.I am fedup of trying to call them and ask about my phone.I've been disappointed with the service . I'm without a phone for almost a month now.First of all i should have got a replacement, how can a phone get spoilt within a month, that means i was sold a default peice. I hope you take some action.please let me know what to do and whom I should approach.I;m not getting a proper response.It's within warranty period.
Thank you.

Very poor service. No one to listen the complain. Even though I could arrange the contact no of regional service manager but he does not take calls.

I strongly recommend not to buy motorola phone

Dear Sir,

My Name is Sajeev S Nair, resident of B-7, 18C, DDA flats, Mayur Vihar Ph 3, had travelled to my office (Anas Communications, S 505, Ground Floor, School Block, Shakarpur) at 12 pm by scooter today (30/5/12-Wednesday). When i reached office i found that my mobile was missing/lost. I searched everywhere, and and then i tried to call on my no. ([protected]-airtel) the response was it was switched off, enough to believe that may be with somebody. I called the customer care immediately and get the no blocked.

But, i kindly request you to help me to trace my phone if possible, because It was a costly phone to me (Motorolla Q9h-Smartphone - i have the IMIE number) and I cant afford buy another immediately.

Details of the Phone
Model : Motorola Q9h
IMEI :[protected]
MSN : E72AHZ22HD

I kindly request you register this as my complaint and help me to retrieve my mobile since i have the IMEI no.

Thanking you

Yours sincerely

Sajeev S Nair
[protected] (contact No.)