Motorola Mobility Complaints & Reviews

Dear sir/Mam,
Its about to a month to go when i had given my mobile hendset to service centre. The only need is to update my mobile software but they are unable to do that such type of work which take hardly 15 mins. After a great time of paisence am righting tish complain. kindly look at this suject.

yours sincerly
RAKESH
M: [protected]

, a month ago i bought motorola defy plus and yesterday it has completely stopped working.
it wont switch on, and just in case if one leaves battery inserted the phone starts heating up.
i am from jabalpur, madhya predesh. till yesterday when i called[protected] i was told the service center of jabalpur is working and is operational, but when today morning i visited there i was told it is not intaking any phone for about 3-4 months, with excuse that they are unable to log in.
then again i called[protected] number and they told to talk mr. chintan regarding my problem.
first three attempt he did not pick up my calls, after picking he tells, yes jabalpur np electronics service center is closed as there are very less customer complaints in jabalpur and it will not be working ever again in his knowledge. then he tells me to submit my phone to bhopal service center, after reading your experience i am extremely afraid that like your cell was mis handled, similar manner my defy plus will be.
also mr. chintan included that in bhopal only software problems are rectified for further hardware problems mobiles are forwarded to chennai.
the drfy plus considered most rugged set of mototorola, water, shock and dust resistant phone, it just stopped working on itself not even a single drop of water was ever spilled on phone.
its very difficult for me to go to bhopal and submit my mobile there and wait for months to get it back.
highly regretful experience.

Sir/madam
I have been using Motorola fire(XT311) since November 2011. It has been 45 days since I had submitted my phone at one of service center at Lajpat Nagar in New Delhi for a mere change of touch panel and 2 keys which were not responding. And still I haven’t got my phone back. I am running here and there for it. The service centre told me it will take 10 days and after 10 days they told me they need 4-5 days more. After a week they told me the phone is at Chennai and they can’t help it and told me to talk to the customer care. On 23 rd of September they told me that they are escalating the case I will get a call back within that. I called them again after 4 days as I didn’t get a call. They again told me that they need 2 more days and that I had escalated my case on 23 rd September so it was not their headache when I had submitted my phone at the service centre. After an argument I agreed to them. Again I didn’t get a call from them. I have been calling them up from past 2 days and they are saying that they aren’t getting a revert from the head office so they can’t do anything to help me out. Instead they are telling me to wait for a week more. It has been causing me great inconvenience. Now tofay i got a call to collecr my phone. When i went there i realised that the problem was still there. Now they are again asking dor time. I have written mails to them but the are not replying.

My details are as follows:

Name- Akash Sehgal

Tel no.- [protected]

Details of service center- TECHNOCARE, E-17, Lajpat Nagar-II, New Delhi-110024

Phone submitted on- 30-aug-2012

Phone type- Motorola fire (xt311)

IMEI- [protected]

Complaint no.[protected]

I am using Motorola XT3 (XT503) mobile since 2010 October. In the August 2012 my mobile fell down and damaged touch, i went to Motorola service Center paid 3500 and changed touch that was very well that time i did not check my IMEI code no. recently my mobile had display problem and again i went to to the same service center, they are written IMEI no in my Job card, i asked them about my data they said don't worry for your data we are only change the display and they told me to collect the mobile within 2 days. They called me for collect the Mobile, when i check my mobile they erased my data i lost all my contacts as well as Imp massages also, that time i have checked my IMEI code no that was mismatching. They are confusing me and trying to cheating me, i am planing to file a case please help me how to file a case and whom to i should approach.

I have purchased the Motorola fire XT on[protected] form the flipkart.The mobile set was having some minor problem like charging so,I gave it to Shivom Enterprises (Shop No.A5,A6,1st Floor,Devi palace,Opp. Raj Cinema,Old Delhi Road,Gurgaon(Haryana),India,ph[protected],Email [protected]@gmail.com) for getting it repaired on 03-Sep-2012. As a replacement of the original set I received a used and old set with different IMIE no on 26-sep-2012 whihc was clamed to be a new set by the service centre.

I called Motorola care regrding this but instead of helping me they tried defended their service provider. However on my persistence to my claims I was asked to reach the service centre with my complain. I called up the service centre (i.e. Shivom Enterprises) to inform them about their false claims. I was taken aback by the audacity of the service executive to disconnect the call in the middle of the conversation. I would like to request a new and boxed set to be provided to me as a replacement for my original set.

I bought a Motorola Defy plus from infibeam.com on 5th August 2012 of IMEI number [protected] and the phone keeps on rebooting randomly since the first day. Infibeam's Customer care executives told me to pack the phone and somebody would come and collect the phone but nobody came for 10 days after which I took the phone to Motorola's Service Center in Thane C.COM TELE COMMUNICATIONS LTD which offers pathetic service, they keep saying the phone will be repaired and then keep it for ten days or so and yet the problems remains. They dont even keep a log of what the problem is or what did they exactly do with the phone, they assure me about changing the motherboard of the phone but nothing has been done. I have now gone there twice and nothing has been done about the problem. I am appaled at the aftersale service which Motorola gives and the problem is frustrating to no end. I want a replacement of a refund of my money.

MOTOROLA-DEFECTIVE HANDSET STILL UNDER WARRANTY-NOT REPAIRED

SIR MY MOTOROLA HANDSET UNDER WARRANTY SUBMITTED TO THE SERVICE CENTRE FOR REPAIRS WITH PROBLEM RELATING TO CHARGING PROBLEM ,HANGING AND AUTO ON OFF AT ANY MOMENT , ON 10TH AUGUST 2012, WHICH WAS PURCHASED WITH BILL AND WARRANTY.

SUBMITTED FOR REPAIR ON 10TH AUGUST 2012
WORK ORDER NUMBER : LP/MO/12/00498
PHONE SERIAL NUMBER : K45ANW23R2

SIR THE PHONE SINCE THEN HAS NOT BEEN REPAIRED. THOUGH I HAVE BEEN CALLED UPON TWICE TO COLLECT THE HANDSET. I FOUND NOTHING HAS BEEN DONE TO THE HANDSET AND DID NOT ACCEPTED THE DELIVERY.
COMPLAINTS HAS BEEN MADE TO CUSTOMER CARE MOTOROLA IN THEIR NUMBER AT[protected] WITH COMPLAINT NUMBER[protected] , [protected] DATED 12/09/12 AND[protected] DATED 7/9/12.
THE CUSTOMER CARE PEOPLE DOES NOT COOPERATE AND INSIST TO COLLECT THE HANDSET UNREPAIRED AS THEY DOES NOT HAVE THE SPARES.

PLEASE HELP AND GET THE HANDSET REPAIRED OR HELP ME GET A REFUND FOR MY LOSS.SINCE FOR THE LAST ONE AND A HALF MONTH I AM WITHOUT MY HANDSET AND ONE AND A HALF MONTH HAS BEEN EATEN OF MY WARRANTY PERIOD OF MY HANDSET.

PLEASE HELP AND ADVISE.

REGARDS

RAHUL GUPTA
44 ANAND LOKNEW DELHI 110049
CONT:
[protected]
[protected]
EMAIL: [protected]@GMAIL.COM

Hi, I had a Motorola Fire XT phone.I was experiencing some problems in my phone with touch . I gave the phone to Motorola Service Centre situated in Nirman Vihar for just solving the problems on 22th Aug 2012. At that time I was told that i will get my phone back in maximum 7 to 10 working days. But its been 24 days now, Still they are saying that its not fine. And nobody in that Service Centre replies to my query properly when i go there. Please have a look at the matter. Thanks, Amit Kumar Gupta - [protected]

Hi this is Anandan from Tamilnadu. Last 3Sep12 i was purchased Motorola Atrix2 mobile in Coimbatore at Univercell mobile showroom. But this mobile very bad camera quailty. I want my money please do need fully..

Thanks&Regards,
Anandan.High
[protected]

Hi,
I deposited my phone Ex-119 in Khurana Brothers Service Centre in Janakpuri on 14/08/2012. I was assured that it will take 8-10 days to set my phone right. It is going to be one month now and still i have not received my phone. I registered the complaint[protected] with the companies customer care and they told me that they look into my matter and after 2 days i should call them again. I did called them and the response i got was we have no update. I called them again after 2 days and the response was same. After a week i called them again and they they told me that the service team is looking after my request. I also emailed my query to the company but nothing happened. Problem is that the local service centre switches off its phone and the companies service centre has no update. I as a customer feel harassed and cheated. Kindly look into this matter and help me in sorting it out. As these guys are not responding.

[protected]

Neeraj Dhingra

Sir/madam,
I had puchased Motorola defy mini on 16th july2012, from MOBILE ZONE (Savitri market, NOIDA sector-18). Since then I have encountered some minor problems like phone hanging, slow audio(volume), slow processing etc. but one day i switched it off and and after many attempts it did not get on. I then submit it to the nearby service center (satyam communication, J-34, SECTOR-18, NOIDA) on 14th aug.2012. They retuned the handset after 1 hour by saying that they have updated the software.. Minutes after receiving the handset I observed a new problem .my second sim got some functional problem and the phone gets on and off automatically.i visited on 18 the aug 2012 ,then They returned the phone and said the probl;em is solved. And told me that their was some software problem in the phone. even then the problem still persists then i have to submitted the phone with them with a assurance that it will be done ok with next two working days,I even lounge a complaint in motorola care number i.e.[protected]. getting no answer from any source
I don't think this people have enough technical knowledge about phone repairing neither do I have time.. I now not only want my handset to be replaced but also compensation from them. my work is toatally depend on phone and i suffered a lot..
I would also like to mention here that each visit costs me Rs. 70/-because of distane and i called from PCO. I am really mentally harrased and frustated.
Thanx for reading such a long letter. Kindly acknowledge. And would like thank you, you people are doing a great job. Keep the good the work going.
Gaurav Bahl
[protected] , [protected]

Sir, My name is Mohd. khalil I was purchased a Motorola Charm mobile at 29/09/2011 but i soon many problem in my mobile phone i was reached service center many time but nobody help me and these time my hand set is in service center about 4 months but i don't find any solution..and nobody help me..m really very sad about Motorola handset i want to fire a case against Motorola Mobility India but i don't know how can i fire..please give me some suggestion..
my contact nos is [protected]
and my e-mail id is [protected]@gmail.com

2 months back I had given my Motorola milestone for repair at Motorola authorized serviced center "Duggar Sales" at Prahladnagar Ahmedabad.

The issue was regarding a ghost touch screen which was registering key strokes by itself and wouldnt respond to user input. When given for repair, the service centre engineers diagnosed that the touch screen and internal chipset had some flaw and the repair will be done in 15 days under warranty.

After 20 days they called saying the phone is repaired, when i collected the handset they had not repaired it and gave it to me the same way i gave it to them. Hence I asked them to repair again and they said parts will have to be ordered for it and it can take 15 more days. So I resubmitted and waited for 15 more days. Even after 15 days they never called and when I inquired they said it will take another 15-20 days since parts were not dispatched by Motorola. I asked them to give me the original job sheet for record keeping, or a copy of it and the service engineer said they destroyed it and that they don't maintain any records of past job sheets and he generated a new one.

I lodged a complain regarding the issue with the customer service department on their toll free number[protected], they generated a complaint (Reference number[protected] and said I will be given an update in 48 hours. After 48 hours when i called they said it will take 2-3 more days since they had forwarded the complaint to respective department. After 3 days when i inquired they said they dont have any response yet and will take more time.

After a lot of argument my call was forwarded to the complaint escalation manager Ms. Shipra (contact number -:[protected]) who said she will look into the matter and update in 24hours. She also provided me the contact details of the Regional manager for Gujarat Mr. Chintan (contact number -: [protected]) whom I called and explained the problem. He assured me that he will look into the matter and get it solved in a day or two.

After this event I never received an update from either Shipra and Chintan; nor did the either of them pick up my calls and simply ignored all texts. When I called the service department on the toll free number and asked to be connected to shipra they kept saying that she was on a call and she will call back, but I never received a call.

This went on for another 3 weeks. In the process I tried to reach the Motorola corporate office for India by phone, but no body picked calls or responded to messages left on the voice mail. Than I got a call from the service centre that my phone was repaired. When I collected the phone they had damaged my phone physically and misplaced the speaker grill. When I noticed this and demanded an explanation they said it was submitted like this and rudely threw my phone on the service desk further damaging. I left the phone with them to pursue a complaint through the consumer court.

Finally through another complaint on the consumer-complaints.in website I was able to trace a person who had similar problems, he provided me the contact details of Mr. Vijaya (contact number [protected]) who is the head of Redingtons service department (Motorola's service support partner) who listened to the problem. And said he will return the call in an hour. And after an hour I received a text message from him that he has asked the department to investigate and provide my phone in the pristine condition I submitted in. After one week I got a call from the Service centre that the parts had been dispatched for the repair including the speaker grill and the phone will be repaired in a few days. After a few days still they hadn't repaired my phone. When I contacted Vijaya again, he said he was told by the department that problem was solved and case was closed. He again requested time to look into the matter. After this in 2 days (Today) I got a call from the service center that the phone was repaired fully. I just collected my phone, while they had repaired the original issue (touch screen) and Speaker grill, they did not repair the physical scratches and dents caused by throwing the phone on the service desk before. I have given up hope and collected my phone. I swear never to buy a motorola handset again and ensure that this complain goes to the public and they can avoid the inherent troubles i faced.

If any other customer of Motorola has any similar problems please feel free to call Vijaya and talk to him directly instead of putting a complain with the service department. He is the only person capable of giving answers.

Duggar sales is the worst service centre for motorola, blackberry or any other device, and Motorola has the worst service network amongst all the manufacturers.

My Motorola XT 311 got spoilt in less than a month of purchase.I asked the person incharge at the service centre for a replacement of the phone.I was denied replacement as they said replacement can take place only within 7 days . I gave it for repairs on the 23rd of May 2012 at Borivali,mumbai service centre.They told me it would take 8 days to cahnge the board and software of the phone.it's been 2 weeks and they aren't picking the call and when they do so they say it'll take more time but not telling me the exact date.I am fedup of trying to call them and ask about my phone.I've been disappointed with the service . I'm without a phone for almost a month now.First of all i should have got a replacement, how can a phone get spoilt within a month, that means i was sold a default peice. I hope you take some action.please let me know what to do and whom I should approach.I;m not getting a proper response.It's within warranty period.
Thank you.

Very poor service. No one to listen the complain. Even though I could arrange the contact no of regional service manager but he does not take calls.

I strongly recommend not to buy motorola phone

Dear Sir,

My Name is Sajeev S Nair, resident of B-7, 18C, DDA flats, Mayur Vihar Ph 3, had travelled to my office (Anas Communications, S 505, Ground Floor, School Block, Shakarpur) at 12 pm by scooter today (30/5/12-Wednesday). When i reached office i found that my mobile was missing/lost. I searched everywhere, and and then i tried to call on my no. ([protected]-airtel) the response was it was switched off, enough to believe that may be with somebody. I called the customer care immediately and get the no blocked.

But, i kindly request you to help me to trace my phone if possible, because It was a costly phone to me (Motorolla Q9h-Smartphone - i have the IMIE number) and I cant afford buy another immediately.

Details of the Phone
Model : Motorola Q9h
IMEI :[protected]
MSN : E72AHZ22HD

I kindly request you register this as my complaint and help me to retrieve my mobile since i have the IMEI no.

Thanking you

Yours sincerely

Sajeev S Nair
[protected] (contact No.)

Hello there,

Last month I dropped down a Motorola Razr XT910 and there was a crack on the screen. From past one month I have been running from pillar to post to get my phone fixed. I visited their authorized service center, raised the issue with their customer care (almost a month ago) and apparently the service department was supposed to get in touch with me within 48 hours (that was the assurance given to me a couple of weeks ago) and nobody has even bothered to get back except once a lady called Shipra called up a week ago but of no help. She was in a hurry while speaking and all she said was "It will be resolved." Just to repair the screen, the authorized service center asked me to leave the phone with them for a week which itself was ridiculous, and then after a week when I went to collect the phone back, the phone was just untouched. The reason I bought a smartphone was to ease my business commitments, and anyone in general does so just to help their daily needs. But here I am paying Rs. 30,000 for my new phone, unable to use it, spent another Rs. 30,000 but to buy a new smartphone just to compensate for the inconvenience caused by the lethargic Motorola India. They are just truly incompetent and I suggest each one of you reading this post to be prepared for their "We are not bothered about customer service/support" attitude. After so many days I have started to believe that the Motorola Razr XT 910 is irreparable as told me by the authorized service personnel when I first visited them.

Dear moderator, please go through this, and I can attach all the email conversation chains with Motorola India if you require the same. I can also provide details of the authorized service station. I just believe that Motorola India is Incompetent and this coming from me, a die hard Moto fan, owning all the possible phones launched here in the country. Please give this a serious consideration as I believe they are offering step motherly treatment to the Indian Consumers.

Thanks & Regards.
Sharath Dev
Director- Operations
First Copy Technologies India Pvt. Ltd.
Bangalore, KA, India
+91- [protected]
sharath.[protected]@firstcopyindia.com

I have given my Motorola phone for servicing on 04/05/2012 to an authorized Motorola Service Center in our city. The fault was minor and it has been 12 days since I gave my phone but I am yet to receive any proper reason from them about delay in getting my mobile phone back. I have called them so many times but always they give some or the other excuses. Till now I have been given 4 different excuses when I called. The guy in the service center says that they are not receiving proper components from Motorola and he is asking me to call Motorola to ask for components and wants to run away from the responsibility. Please Help.

Hi,

Customer Name : Javeed Miyan
Mobile : [protected]
Email ID : [protected]@yahoo.com
Motorola phone purchased : Motorola MB300 (Back-Flip)
Cost : Rs.17,600
Phone Category : Android Smart Phone (with the oldest Android OS version 1.5)
IMEI number : [protected]

Brand New phone with a lot of defects :

***I bought this phone on 9 July 2011
Used for nearly 6 days only and then found about 8 different technical issues in the phone as listed below...

1- Calls get dropped every 4-6 seconds.
2- As days went-by there was no audio, no sound and finally no ringtone to know when the call comes-in.
3- Any wireless funtionality will not work. Like Internet or Wi-fi and the best part was Bluetooth as well.
4- The SD card gets locked-up frequently.
5- I found that the battery was draining very quickly. I charge it up for 2hrs but it drains down within 3hrs.
6- The screen hangs every now and then. (Very frequently)
7- Forgot the issue as its been a long time.
8- Forgot the issue as its been a long time.


Giving it to the service centre (Not a Good Idea) :

Had no idea what to do, so called up customer care and they asked me to contact service centre so I did and after reporting all these issues they said that I cannot avail the door-step pick-up facility when it was clearly informed by the sales person in CROMA store and the agent who I spoke to in the call centre confirmed that I can avail this facility so he denied and said that it will take about 2 to 3 weeks to get back the phone. I decided to deal with it later and kept the phone as it was, in my Computer draw and bought a new Nokia phone as no-human can possibly deal with all these issues in the phone and give it to service centre at the same time and be without a phone. So after I bought the Nokia phone, called up my friend who is a techie to have a look and get suggestion from him. He simply said that "THE INVESTMENT IS A WASTE OF TIME ON A CRAPPY PHONE LIKE THIS" give it to the service centre and thats the only option and they have to change the part which is responsible for wireless connectivity in the phone. So I finally gave the phone to the service centre on 01 feb 2012 after hours of fight over the phone to get the pick-up facility on January 2012.

They had the phone and they raised some issues with the bill that it is not acceptable for warranty and then I went to the CROMA store and got another copy of the bill to shut their mouth. The funny part is that they checked the bill and then the person took the phone with him and after a week I called to check the status and they coolly say that the bill I showed was un-acceptable. My question is that if the bill was un-acceptable why did the guy take my phone and why did'nt he inform me then and there or they could have atleast called the next day or so to inform me about the bill issue. They were waiting for me to call them and until then the phone was used by somebody else who works in the service centre.


After all this, the phone was with them and there was no update on the phone or anything I was simply calling the customer care and they were not really helpful and one day I got pissed-off and yelled at the call centre executive and then he transferrred the call to his manager who in-turn called-up VIMAL KUMAR (Regional Head Chennai) and he again called up the service centre and blasted them over the phone and they gave back the phone the very next day changing the motherboard of the phone.


After the Service Experience :

After I got back the phone on 16 Feb 2012 that is after 16 days in the service centre I wanted to check if everything was working fine with it. Some of the issues were really resolved but some of them are still there inspite of my repetitions.
So I happened to call the customer care almost everyday to check with some of the options and their functionality of it.
But then I realised that the phone support was a BIG SCAM... As there was no soul in the company who can actually help a customer with a technical question. All they know is FACTORY DATA RESET and/or GOTO SERVICE CENTRE and nothing else. At this stage I am better than these egg-hatching . Also 2 things to be noted in here is that THEY WILL DISCONNECT YOUR CALL when you say that you are not happy with the predefined answer (FACTORY DATA RESET and/or GOTO SERVICE CENTRE) or ask for a supervisor or you inform that you are recording this call, they simply disconnect the call.

2nd thing is that the managers promise you something like a call-back to follow-up with the issue and then you wait for them to call back but you end up only waiting and no callbacks. SO when you call them and check what happened to the last call, I get a response saying that there is no such manager working in the company now and everytime its a different story.

Now finally the point is that I am now fed-up with all this run around, I would have spent atleast Rs,4,000 running around and making calls and most importantly wasting a lot of my time on this.

I just cant believe or digest the fact that I actually wasted a lot of my time and resource on this so I would like to get the money back so that I can invest on a good phone and get compensated for all this.





Issues still on this so-called SMART HI-FI Android phone even after getting it back from the service centre after replacing Motherboard :

i) How to control data and monitor data usage in Android. - "APN on off" application available in Android Market (As suggested by the technical team of Motorola) But it is not for this phone at all.


(A false claim by Motorola)
ii) Camera Clarity and Resolution : 5MP picture size but it is not stored as a 5MP resolution picture rather compresses the size of the picture which in-turn degrades the quality of the picture. So technically it is not a 5MP Camera.

iii) How to backup contacts? (The Google Sync does not work for backup)


(Wonderful Security for a Hi-End phone provided by Motorola)
iv) Location Reporting if the phone is lost. (Which is available in a phone that costs just Rs.3000 but not in this so-called hi-fi phone and no answer from MOTO support)


(Best of All, No Bluetooth in this phone.)
v) Bluetooth is not at all present in this phone but the official website says that it has Bluetooth - MOTO Technical team's response for this is that "TECHNICALLY THERE IS NO BLUETOOTH IN THE PHONE" there is an App to make bluetooth work on this phone. The Question is that how come they advertise that bluetooth is available on this phone when it is completely dependant on a third party application developed by an individual and not a company and this puts our privacy on risk as we're forced to install a third party application developed by an individual.

vi) With regards to the same Bluetooth there is a completely new issue with it. While using bluetooth 2 issues,

One is that this phone is not or cannot be discovered by any other handset or laptop at all.

Two is that I cannot receive a file or anything from another phone or any other device, but I have to get access to their entire file-system and download it from my phone all this happens via bluetooth using my phone. Which simply means to say that I have to invade privacy of every other person from whom I want the file to be transferred.
To make it understandable I have to search their phone with bluetooth-search and ask them to give access for data transfer and then I have to browse through their folders and files and select the one I need and download. This also means to say that this phone does not allow the "Object-Push Technology" used in Bluetooth for file transfer which is the sole purpose of Bluetooth's very existence.

vi) Call Recording? - "Call Recorder" application available in Android Market (As suggested by the technical team of Motorola) But it is not for this phone at all.

(POsition of this phone in Android Market)
vii) Using this phone I am unable to sign-in to Android Market so sign-in issues to download apps - Response from Motorola Technical team is that I have to goto the service centre for sign-in issues. But days and months of my personal research on this phone and Android Markets simply says that this phone is not supported by Android Market and hence I am unable to Login.
If MOTO support agents are not helping customers in any ways why are these employed, simply "For Hatching Eggs"?

There was one funny incident where the agent said that "Apart from the issues that you have with certain features I hope all the other features are working fine"

What other features does it have to get damaged? On top of it when the basic functions and related features does not work what is the point in having a so-called phone, its nothing more than a toy now.

Now again in May 2012 I got back all the issues again mentioned earlier, so people do not ever get into this scam...

Its simply a Scam than seling phones and service...

Hail Consumerism.

Will Fight and Seek for Justice till the End.

Regional Head number :[protected] never works.

Respected Sir,

I had a problem with my cell phone with regards to the non-functionality of the power button , however after enquiring with the Motorola Customer support i was advised to hand over the cell phone with the service center by name FineFone Solutions located at the Jayanagar.And I had handed over the cell phone with them on Feb 27th 2012 and after initial round of investigation i got a call back saying it needs a replacement of a component which would charge me Rs 2800 which i agreed upon for the replacement.

After after 40-45 days after constant calling the service center one saturday i was told that my phone is ready and asked me to collect in the evening of the same saturday which i failed because of my commitments and went the immediate wednesday so before going there i decided to give them a call back and to my understanding they say that my phone has a touch screen problem now and that would cost me another 3k which i found to be a fraud, that's when i decided to take back my cell phone and escalate it with the customer care department.

I did had a case filed with the customer care [Incident # :[protected]] on April 11th and i was put across to the escalation department and was handled by Ms. Shipra when she took over the responsibility and asked me to return the cell phone to the FineFone service center again and she would get it done within a weeks time and i have done the same with the work order # being 443 on April 14th 2012.

After no one taking responsibility i decided to give them calls and keep my self posted and on April 24th i receive a call saying my cell phone would be ready on April 30th and i was supposed to go and collect the same on that day since i was out of station i didn't managed to do that but on my return i decided to call the customer care and enquire about the phone they now say its not ready because i was not ready to make the payment of 5k+ , after explaining the entire context they still tell me the same old story.

Since i found a fraud of 3k extra on my touch screen i filed complained with customer care i really want this to be addressed and the customer support was one of the most irresponsible one i have seen in ages together.

Kindly provide me justice.

Thanks
Sandesh
[protected]