Motorola Mobility Complaints & Reviews

I have got a defected a defected moto x 1st gen which I purchased on 1-4-14. Its camera was showing vertical moving lines and that spoils my pictures every time I click it. Regarding this I had registered a complaint so many times and your executives told me that it was a software issue and told me to clear cache. Even once they said to reset the phone and I did the same but the issue was not resolved. And recently I registered a complaint on 21-December-14 (reference no.[protected] to replace my device which is in warranty as I got to know from the service centre that it is a hardware problem and the service centre told me that it will take 7-10 days to resolve the issue after that I came back home without submitting the device because I told them that I am a businessman and I can't afford to give you 7-10 days and informed the same to the customer care executive. On the evening of 25-dec-14 I got a call from Motorola their executive committed me that it won't even take 7 days and asked me to submit the device to the service center and then provide the job sheet number to him by calling Motorola customer care and on the very next day that is 26-dec-14 I submitted the device to the sevice center and gave the job sheet no. To customer care executive as I was asked to do so. According to Motorola's policy, an issue is supposed to resolve within a week if the phone is in warranty and 14 days if it isn't warranty . my device is in warranty and then also I was given closing date 9-jan-15. I told them that I am facing loss in my business of not having my phone with me as all the contacts are saved in Google account and if it will take more than a week you will have to compensate me but they refused. In fact the issue was not closed on 9-jan-15 and nobody from the Motorola informed me about why the issue was not resolved. Almost each time I called them to ask the status of my complaint. After 9-jan-15 when I called them they gave me their north regional head's contact number his name is sharanjit singh and he said they don't have the device in stock. On 13-jan-15, sharanjit and Sandeep( a guy from Motorola's service center support team) told me that they will dispatch a new moto x. On the evening of 15-jan-15 I received the new replacement device but after testing the device I found that it is also a defected product with same camera problem. On 16-jan-15, I called sharanjit to report the same and he forwarded the same to other senior executives. now the company is saying that, that is not any defect but 'beat effect ' . I don't see it as a feature because no effects ever spoils a picture. Now what I want from the company is a higher model of this phone and a compensation for the loss that I incurred in my business for not having the phone with me. I even told them that I a businessman I can't afford 1 weeks time and they said OK it won't take that long and so I submitted the phone to the I have got a defected a defected moto x 1st gen. Its camera was showing vertical moving lines and that spoils my pictures every time I click it. Regarding this I had registered a complaint on 21-December-14 to replace my device which is in warranty and according to Motorola's policy, an issue is supposed to resolve within a week if the phone is in warranty and 14 days if it isn't warranty . my device is in warranty and and then also I was given closing date 9-jan-15. But even then it was not closed because they haven't informed me that they didn't had any devices in their stock. But after arguing so much with them the phone was replaced on 15-jan-15. But the new phone is also having the same defect and now the company is saying that, that is not any defect but 'beat effect ' . I don't see it as a feature because no effects ever spoils a picture. Now what I want from the company is a higher model of this phone and a compensation for the loss that I incurred in my business because of not having the phone with me.

Dear Sir, This is to inform you that I had Purchased Moto G Model No. Bill No. Date but its LCD (Screen) is broken. As per Warranty rule this is not physically damaged & Warranty claim exist from the date of Purchase (as above). So kindly pursue this matter and oblige. I am looking forward for your quick & fruitful response. Please find attached the Mobile Bill. Thanking You Sandeep Goswami Mobile No. [protected], [protected]

The Device Moto G 2nd Genenration came with Lollipop (5.0.2). I am facing a problem when network switches from 3G to 2G where 3G is not available, the phone does not switch back to 3G when its available. Preferred network is 3G. Every time I have to select the network manually to resolve this issue.

I discovered receiver problem in my phone, so I deposited my phone in bhubaneswar motorolla customer care on 5th February 2015. They promised me to return my set within 2-3 working days. i visited them but was dissatisfied. They said me to wait for few more days. Today is 21 but still they have not repaired my set. They are also not receiving the phone calls, for this reason I have to go to the shop physically. i have been harassed by your customer service, mentally economically. I have not been provided any spare phone by your company during this period. They are also not returning my set unrepaired, threatening me by saying that i may loose the warrnty peroid. I want my set returned with full repaired or else provide me the spare set so that i will not face any difficulties. We have great faith in motorolla and google as well, i stronglly condem such hasarhment by your customer service. i request you to look into my matter thorroughly. details about my set and your customer service MOTO E (BLACK) IMEI NO:- [protected] MOTOROLLA CUSTOMER SERVICE DETAILS : SMART SERVICES, SCR 15/E 666, BAPUJI NAGAR, BHUBANESWAR, ( CONTACT NO - [protected]) JOB SHEET NO:-521 My contact no :-[protected]

I have purchased Moto X product through online(flipkart). After three months o[censored]sage, now my phone speaker is not working. And i cant hear any sound while maka a call. Now i am living in thanjavur. Service centre near thanjavur is SUNRISE ELECTRONICS (THANJAVUR) AND XPLUS COMMUNICATION (TRICHY), both service centre can't service for moto X. They can service moto G and moto E. Its really upset to me. Chennai has the service centre for moto X. But chennai is too far away from my location. Can you plz help me on this? Email: [protected]@gmail.com Phone: [protected]

when i am calling or someone calling me i am not able to hear any voice from other end. and i tried with headphones it working and working on speaker phones...please fix this bug... as soon as possible.. i am very much fond of Motorola mobiles...previously i had moto e there is no problem.. If Motorola doesn't fix the issues...defenetly its going to loose reputation again..

Sir, I am Badal Bhut from Rajkot. Last month I have ordered moto.g 2nd generation phone from flipkart. Recently I have updated my phone with latest lollipop version. But after updating I'm facing the following problems. 1. All the applications are opening automatically. 2. Google apps are closed automatically when I'm using them. 3. I'm not at all able to reboot my phone and restart my phone. I kindly request you to check this mail and reply me and help me to sort out the problems. Thanq... My contact number is [protected].

I updated my phone software(moto g 2gen) to lollipop, afterwards my phone started hanging, touch response was not good, earphone slot was giving problem and speakers was not working properly... When I go to service centre for repair they don't behave with me properly...do something for this..i m having this problem from 2 months...

My Moto Gen 2 was bought in October 2014. After updating to OS Lollipop (5.0.2), my Moto Gen 2 has started to hang up. Cannot unlock or go to start up screen when it hangs up. Cannot open, therefore cannot use any app in the mobile. We request motorola to offer an immediate solution to the above complaint.

After updating my phone to your latest version, lollipop my mobile data has stop working. Spoke to your executives number of times, visited your service center in Faridabad but no solution so far. Everybody is failed to provide a concrete solution for the problem. Getting same response all the time there is a bug trying to resolve the problem. I did not get one thing if there was a problem in the version why did not you inform your customers? Its been a month still your customer is facing hell lots of problem and you are unable to resolve the issue! What is the use of smart phone when there is no Internet excess? I am really angry with the service and want a solution for that ASAP.

Sir,
I have purchased my Moto G on 28/04.2014. 2 weeks back it keeps on hanging and later it shows a black screen and an android logo saying erasing on black screen. I took it to the authorized service centre (ADR Technologies, Kochi, Ernakulam) for repairing it. They have given the recipt and asked me to call back after a week. When i called them, they said it can be serviced through out of warranty because its been already serviced by someone else. Also said i have signed the receipt under out of warranty. When i checked my receipt, warranty status column was empty. but there is one more coloumn, "component replaced" there they written that its out of warranty. Now they saying that its Mother board is dead and it needs to be replaced, and cost is 5600.
I have the basic common sense of not servicing a warranty product in unauthorized service centre, that too an exclusive online product.

I strongly feel like the service centre is trying to get money from me by saying its out of warranty.
I want this to be serviced under warranty.

I have purchased by Moto G 2nd Gen on 1st Nov 2014 from Flipkart.com. On 25th Dec I started facing network issue i.e. device was showing no network available. I had given my device to Service Center for repairing on 26th Dec 2014. They changed Motherboard of the device it was returned to me on 16th Jan 2015. On 25th Jan 2015 my device suddenly started to vibrate it was vibrating continuously. I have tried the solutions available on motorola forum but it didn't resolved the issue. Vibration was stopped when the battery was completely drained, it used to start again even connecting the charger to device. Again I went to service center on 27th Jan 2015 they took my device under Work Order No; QCI/MG/14/06272 On 16th Feb 2015 device was returned to me in state as REPAIRED but in reality the issue is not resolved, my device is still vibrating continuously. Service center guys are telling again to submit the device same has been communicated by Motoroal Support Center. I want compensation from Motorola becuase within 6 months I had submitted by device 2 times and still the problems are there with device so motoroal shoudl replace the device instead of repairing it.

Set bought vide invoice no.blr_wfld[protected] dated 15/11/2014.was on hang mode, was opened by technician authorised service center "Best Services" Netaji subhas place, Pitampura, Delhi.It was pointed out that one of the SIM points is broken, so no repair under Warranty clause.Other wise they said it needs change of motherboard.It is not understood when it is not handled by me how can I be sufferer.However, the benefit of doubt goes to the customer when the GOODWILL of such a Company is at stake.My case to [protected]@ensureservices.in & reminders were not replied.Request repair under warranty or change the set at the earliest.

i hv submitted my moto x phone on 14th january at amblax services laxmi nagar but till now i hv got my phone back.. i has been a month when i submiited my phone. The reason i submitted my phone was that there was problem in back camera. now i wanted my money back instead of phone i cannot trust this company any more.

I bought a Moto G 2 from flipkart 3 months back... and from the date of delivery I have not used the mobile for continues period of 15 days or more... within the 15 days of getting the delivery of handset I started getting the incoming voice problem so i went to nearest services center and my bad time started with that... for that small issue they took around 20 days to solve the issue and after so much of struggles I got my handset back. after...

while i am using andrioid 4.4.4..4.4 kitkat version battery was tood good but when i sed to upgrade the phone it gives cool lookes but battery drains very severly.before i was charging once a day but after upgrading the phone to 5.0.2 lolipop it requires twice charge in a single day.so please give some solution otherwsise we have no option what to do with the motorola phone. And goole launcher looks too dirty.it hav large icon packs and white colour menu background which dont gives any attraction to the eyes even looks dirty.

I have submitted my MotoG 2nd generation in the service centre on 24 january itself and its now 15 days now still no response from them. I have also escalated the issue in the Motorola website but they have also failed to solve my query. I am completely irritated now and want my hand set back in this week only Work order number : OIA/MG/14/04636 imie no: [protected] Complaint Number :[protected]

I purchased a Moto X mobile through flipkart (16GB White} vide Order ID-OD[protected], order&invoice date.[protected] for an amount of Rs 23999. After few days o[censored]se experienced network connectivity problem & video recording image distorted in a wavy form.Initially I thought it was due to local network connectivity problem.I used the mobile when it is connected to the network for few miniutes once in a while.THen I realised and approached your authorised service centre VINAYAKA COMMUNICATION at Coimbatore Tamil Nadu and they admitted it through job sheet no 13087 of date[protected].They replaced the mobile with a new one(Box to Box replacement) on[protected] .The second hand set I received also got poor video quality in a wavy form.The service centre also accepted that all the MotoX sets are having the same problem.I again handed over the set to them vide job sheet no 14420 on the next working day on[protected] and requested them to replace the set with other than Moto X . In that six month I used the mobile for very less time and awaiting for replacement for months together.Though I invested a huge sum of money I got only mental agony&frustration in return.When you replaced the set, second time also you supplied a defective mobile set. Mean while apart from mental agony I had to spend more money to purchase another mobile set for my day to day requirement. Kindly convey your opinion in this matter so that I can go for next course of legal action if necessary. My contact no [protected], [protected] Thanking you S.Saravanan. Coimbatore. Tamil Nadu.

my phone does not switch on.led light just blinks..screen is always black and nothing is appearing on it.I have give given to a service centre and they told me that the complaint is with the board..what should i do? warranty ends on april...can you give a reply now please...

Hi, Work Order number for QCI/MG/14/06366, MSN R47AXSRBBN Service center ppl arent responding properly on this issue its been more than 10 days and they say they have requested the part from center and hvnt recevied it i have also raise incident for the same on motorola behave, where also no action is taken,[protected] Can somebody please take urgent action on this