Motorola Mobility Complaints & Reviews

Dear Motorola India Team,

This is under tremendous trauma that i am writing for the problems that i have faced buying a Motorola Phone in India. I honestly never in my dreams though of a nightmare like these would have happened for a mere Mobile Handset. And, that too a premium handset which is worth 28,000/- INR when i bought it.

I purchased a Motorola XT 720 in Jan'11, since then i have been facing some or the other issues. Last night after i ended a call i saw a circled distortion inside the screen of the phone. Today morning i took the same to the service center at I-11 Lower Ground Floor, Central Market, Lajpat Nagar - II, New Delhi -110024, where they rejected saying 'We won't be able to help'. This cannot be covered under warranty. When asked for the reason they sited we do 2nd Level, you will need to go to Gurgaon or Green Park for this.

Now, tell me is this case then why the hell is it mentioned on the website that they are the authorized Service Center. Also, why will it not be covered under warranty. The problem is of the handset and definitely am not accepting the behaviour of the Center Representative. If you cANNOT THEN GUIDE ME THROUGH A PROPER SOLUTION. I am really annoyed and and lost entire trust on the brand.

As per as Motorola is concerned, I don't think they will be able to understand/resolve my concern, see I have several time seen that no one has basic knowledge of hardware in the service centers for MOTOROLA XT 720. I now feel everyone was correct when they mentioned not to buy any Motorola Mobile Phone, specially which comes to India.

Moreover, to seek some better help i called Mr.Praveen Kumar (Regional Head for Customer Care in Delhi), who never responds to any call. I have tried 11(eleven) times to reach him but to my utter dismay, has been humiliated for not getting a response. Hoping for best, if I do not get a call or an email within 24 hrs, i am escalating the issue to TRAI and the senior Management of Motorola.

Thanks & Regards,
Arijit Das
[protected]

Hi !

I have Motorola EX 128 i purchased in January 2011. After two days there was problem in touch as well as no backup. So I went to service center to get it repaired. I given them the handset and they committed for one week. I managed without phone and finally they have given my mobile back after three weeks with replaced mother board. However the problem was the same i came to know after the use of one day. I have contacted toll free number so they again directed me to service center. Again they have kept my phone for more 20 days. I got the set back with additional problem of rebooting after every 5 to 10 minutes. Again I approached service center and found they have shifted to some other agency. I found it again and they again kept it for mother board and touch screen replacement, They again took 20 days to give it back to me with rebooting problem.
Again i walked to service center to get repaired again they told me to replace the mother board third time. They have not taken handset this time and replaced mother board (as they stated) after one month. I got the set with rebooting problems resolved but default features missing with back up of 5 hours on stand by.
Service center again shifted to some other agency and they committed me to replace the equivalent handset model or to replace mother board forth time. They have updated software and replaced battery. Again there was problem in applications and video recording and the same initial problem of touch screen. They kept it again with them and finally surrendered but the problems.
I have called toll free many times and they directed me to service center every time.
I have been suffering since approx 10 months and warranty is going to lapse in next two months. I have only this handset so i am facing problem since the period. I request the company to please replace the handset with better type of other equivalent model.

Thanks
Anoop Kumar Sharma
[protected]

My Name - Jigar Mistry, contact - [protected]

Numbers of time I have contected Mr. Chintan (Regional

Manager for Gujart) he is not picking my phone.
Numbers of time I have called Mototorola tall free no.

[protected] they are saying visit service center and talk

with Mr. Chintan ([protected])

Following issue have been reported to Motorola but still I

am not getting any solution from past 1 month.

Motorola call ID[protected]
Motorola call ID[protected]

I have visited local authorised service center Abhinav

Technology, Shop no 66 , Chinubhai Tower, Ashram road,

Ahmedabad - ph.[protected]
Work Order no1 - AY/MO/11/00748
Work Order no2 - AY/MO/11/00819



I am not satisfy with the Motorola after sales services as

i have reported there is a bug in Motorola Defy - but no

one is bother to resolve the issue and Motorola support

team is closing my call without getting the confirmation

from me ... Please check following issue i m facing in

India for Motorola Dify.

following issue is persist with only Vodafone SIM Card i

have checked in two different Motorola Android phone.

Issue Scenario
1. Required 4 Vodafone sim card
e.i. V1, V2, V3 and V4

Now V1 calls to V2
and V1 calls V3
and V1, V2 and V3 are in conference call

Issue is if now V3 is calling V4 and try to join V4 into

same conference in which V1, V2 and V3 are already there.

Error message is coming unable to complete conference call.

I bought a mobile on from online got hands on 10th of october and within few days it was having some problems so i contacted MOTOROLA they guided me to go to their certified service center so...
I gave my mobile on 18th october to service center - They told me that problem is software problem and it will be solved in 20 minutes but the technician has not yet come so u should come tommorow only i accepted that
19th October - i reached there and asked for my mobile they made me wait for 1 and half hours acting that they are not able to find the mobile and later they told me that your mobile is not yet done also. I was told to call in the evening for status of mobile when i called them up they told me they will notify me after an hour i kwpt on waiting when i called them back no one is picking up the phone luckily i got peon's number i talked with him some person was speaking from behind that "customer ka phone nai uthane ka, bandh ho gaya hai center abhi " in loud voice and peon cut off the phone.
Now that timing is 10am to 6pm i never found MANAGER at center also TECHNICIAN comes after 3pm
i was given technician's number so i called him up today at 2.30pm he told me he will let me know the status after an hour but no replies after hours and hours when i called back no one is picking up the phone.
The technician told me he is finding my battery but fact is they returned my battery on the day i submitted phone to them saying that "battery,cover,sim card,memory card will not be needed"
I personally request this forum to take care of this CENTER of MOTOROLA

Dadar Center
NUTRON TECHNOLOGY
Shop No - 104, 1St Floor, Civic Center, Dastur Wadi,Naigaon Cross Road, Dadar (E), Mumbai-400 014
Tel : [protected] /[protected]
E-mail : [protected]@rediffmail.com

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.


Subject
No Battery Backup

Discussion Thread
Response Via Email (Harsh Dhawan)27/09/2011 08.29 PM
Dear Mr. Kishor Kumar Thakur,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROLA CHARM, we request you to please provide us your alternative contact number (which is not registered under NDNC Services) so we may assist you further in this regard.

Alternatively, you may call us direct at the following number:

[protected]Toll free from all Networks)

You can update your incident by simply clicking on the following link:
https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄

You may also alternatively call us direct at the following number:

[protected]Toll free from all Networks)

Warm Regards,
Harsh Dhawan
Motorola Customer Care - India
________________________________________________________________________________...⇄
Motorola Software Update offers an easy, convenient and free way to update your phone's software through your PC. Visit www.motorola.com/update to learn more.


MOTOROLA MILESTONE™ Receives NDTV TechLife Best Smartphone of the Year Award! http://www.ndtv.com/convergence/ndtv/new/techlife_result.aspx

eBAY: http://mobiles.shop.ebay.in/i.html?_nkw=motorola+milestone&_sacat=22314&...⇄
Customer By Email (Kishor Kumar Thakur)27/09/2011 03.55 AM
Dear Mr.Harsh,
Please be informed that, the said application was
already downloded by me from android market but the backup was same as
usual.

As per as authorised service dealer concern, I don't think they are able to
understand/resolve my concern, see I have several time seen that no one has
deep knowledge in this perticular Phone(motoraola Charm).

Also I would intimate you that, this is 3rd time which is I am visiting
your authorised service centre for my concern and phone is already they have
for 2-3 days,The service Centre details is as mentioned FYI*.(Shivom
Enterprises,G-16,Green Wood City,opp.Community Centre,Sector-40,Gurgaon
(Haryana),Mob-[protected])*
**
Hooping for best, if I am not getting proper solution from service centre
end please let me know for further action.

Mr.Harish I have an quiry about the same phone, If I am downloading
something, especially large file up to 60 Mb in phone, but phone is showing
low memory, which is my memory card have 1.83GB space.could you have any
suggetion, might be possibilty any setting or operating issue.

Thanks & Regards,

Kishor Kumar Thakur
[protected]

On Mon, Sep 26, 2011 at 4:03 PM, Motorola India <
[protected]@mailwc.custhelp.com> wrote:





Dear Mr.Harsh,
Please be informed that, the said application was already downloded by me from android market but the backup was same as usual.

As per as authorised service dealer concern, I don't think they are able to understand/resolve my concern, see I have several time seen that no one has deep knowledge in this perticular Phone(motoraola Charm).

Also I would intimate you that, this is 3rd time which is I am visiting your authorised service centre for my concern and phone is already they have for 2-3 days,The service Centre details is as mentioned FYI.(Shivom Enterprises,G-16,Green Wood City,opp.Community Centre,Sector-40,Gurgaon (Haryana),Mob-[protected])

Hooping for best, if I am not getting proper solution from service centre end please let me know for further action.

Mr.Harish I have an quiry about the same phone, If I am downloading something, especially large file up to 60 Mb in phone, but phone is showing low memory, which is my memory card have 1.83GB space.could you have any suggetion, might be possibilty any setting or operating issue.


Thanks & Regards,

Kishor Kumar Thakur
[protected]

Your Question has been Submitted
Thanks for submitting your question. Use this reference number for follow up: #[protected]
You should receive a response by email from our support department within the next business day.

If you need to add information to or cancel your question, you can do so by updating it through the questions subarea of the 'My Stuff' section of this site.
- Show quoted text -

Motorola Fire XT530
Date of purchase 4/10/2011
IMEI No: [protected]
Problem: Touch keypad not working.
Work order no. OI/MO/11/00670

Return to service center on 5/10/2011 for DO and till now I am waiting for a reply from Motorola. I was great fan of Motorola mobiles but now I hate it. MY Rokr EM30 was also big pain but this time they make me cry.
cc ADDRESS: Redington India Ltd., Sector 18 , Noida

Ankit [protected]

Hello! I Mr. Shreyas V. Nimbre. residing in Borivali (W). Mumbai-400092. I purchased an Motorola handset from ANUPAM MEGA STORE in the month of June 25th 2011. The cell phone cost was Rs. 1400 including all the tax/vat. The cell phone is still under warranty. Now the case is my cell had some technical problem so I enquired from just dial for the Motorola service center contact no and address. So they provided me an address of the service center in MULUND(W). As per the procedure I had given my cell phone to that respective service center. From there my cell phone was returned back to me within 1 week resolving the technical issue. Then after few weeks the same problem was araise and went to the MEGA STORE from where I purchased the handset and I got the address of an service center which is in BORIVALI(W). Again I had to keep my handset for an again 1 week and after 1 week i was been told that "your handset will be replaced and for the whole procedure it will take again 1 1week as the handset will be sent to the main center CHENNAI. I agreed for the same and the handset was replaced as per the said time period. But again after two days the same problem occured so contacted with the same service center from where the handset was replaced. After such a long hectic situation the service center is saying to submit the handset again to which I said that " I don'1t want to replace/repair the handset and gave them an alternative that i'll add some more money and issue me an new motorola handset to which they are not responding till date and just giving me reasons. Unfortunately the service center exceutive are not at all co-operative, helpful, etc. So now i just want you to help me with the same. For reply u can can contact me on [protected].

To
Whomsoever it may concern,

I had bought a Motorola TAPIN Quench XT502 Android mobile handset from "Big Boss Mobile Handset Shop, Shop No-01, BSEL Tech Park, Sector 30/A, Opp. Vashi RLY Station. Vashi, Mumbai-400705. Ph[protected]" on 30th July 2011. Bill Invoice Number-12535.
I discovered within 2 weeks that there is problem with the handset. The following scenario can be recreated on my mobile-
1. I turn ON the camera
2. Click 2/3 snaps
3. Immediately view the snaps from the Camera preview provided on the top right corner
4. Press the back button,
the mobile handset shuts down.
I had reported it to the shop immediately. They had first told me, that it will be better if I take it to the service centre myself. This comes from a shop who had literally insisted that I buy this XT502 over HTC WildfireS when I had gone to get the mobile. Quoting them - If there is any issue, get the phone to us.
Anyways, finally I managed to get them to submit the phone to the service centre on 15th September 2011.

Service centre being: Varad Electronics, Shop no. 228, Sector 2,Xerox Galli, Near Megaraj Theatre, Vashi, Navi Mumbai-400703. Phone no[protected]/ [protected].
The JOB sheet no which was submitted=237

After repeated calls to both the shop and the service centre, the service centre finally said that the issue is resolved (today, 21 September 2011). I went back to the shop to collect it. I found the issue to be still existing. Shopkeeper said, I should have taken it to the service centre. I took the address from them and went to the service centre.
The service centre people were adamant that they had resolved the issue, and that they have shown it to the Shop guys who had confirmed them. I tried showing it to them, but they wouldn't listen and asked me to come next day, that is tomorrow.

Being a loyal customer of Motorola I really feel harrassed by their authorised service centres and the tone of their personnels. I now really feel that the company may actually be not interested in customer satisfaction anymore, which I believed at one time was their USP.

I wish I could return back this phone.
In these times of the giant corporates we are the scapegoats.
And we can't even scream.

Is there any help out there?

Thanks ,
Pramit Pal
[protected].
Mumbai
pramit.[protected]@gmail.com

Sir,

My Name is U.Venkatasubbaiah from andhrapradesh. I purchased a motorola zn300 model handset on 09january2010 in chennai .actually study purpose i am staying warangal in andhrapradesh. on 07 june 2011 my handset strip is not worked .
also display is gone but phone incoming & outgoing also worked . i visit to the Authorized Service Center (S.S.Bharahi Communication, B.O. #8-9-100/12, Victory Estate,J.P.N.Road,Chowrastha, Warangal. Phone :[protected],Cell : [protected]) on 09th September 2011 at 6.00 p.m as that service center timing is 10a.m to 7p.m. The engineer simply told that strip is not available any where. but i explained the problem too patiently. After sometime i introduce myself arguments then they opened the handset. i told open the handset is there any damages show me. then they told no sir that's strip problem only. I explained so many times & requested also .otherwise you must contact your head office how to work my phone properly ? he says here is not available. as servicemen is not says clarity & he plays any games..he is not co - operation with consumers. that's why asked to you where is solved my problem? as service center members not gives ideas then why are you launches in so many branches & how to gives all rights for irresponsible persons? why are you introducing this type of cheapest mobiles in market?i asked to you how to solve my problem & how to get my working mobile?..please give the service center address in Hyderabad or as nearest places...

am also gives toyou my mobile details :
my mobile IMEI no:[protected]
msm:h60ANE2G342N300
AP1926AD3K8BQ4-4411C11
FCCID:IHDP56JQ1

with thanks and regards
U.Venkatasubbaiah
mobile [protected] and [protected].

friends,
last week i bought DEFY priced around 13k, today i've opened it... got a basket of gift full of FRAUD.
when i entered 3G sim on it, it goes on the on-off loop. i changed the sim to airtel 2G but it badly hanged after 3 mins.. all the buttons stoped working. finally i removed the battery and restarted it with some home........ faced the same problem once again.

the whole battery discharged within 3 hrs.. when i left the phone hanged for a while, and became too hot to touch.

every effort to turn in ON go on veins...... i'm feeling totally cheated and embarrased.
my first android phone experience... nobody should ever get these type of experience.

please help me out........ i want a replacement of the product.. but motorola cc says... we'll repair it

is it justifiable to manufacture a faulty item....... and repair a mobile having life span of less than a day????

Hey,

I've purchased my Motorola mobile XT-720 in Dubai last October. My touch screen found not working suddenly. The Mobile phone comes with International warranty card and it does mentioned warranty in Chennai, India. When i went to the service center. The executive said no warranty for this mobile. I asked it does comes with a international warranty. He replied Motorola do not accept warranty for this particular model. I called the customer care, they do not have a solution for this compliant.

My question is Why Motorola promising an International Warranty?
Can i go legal and File a Case against Motorola?

Please help me on this.

Thanks,
Karthick.r
www.vhirejobs.com

Two days back I purchased 2 MOTOROLA CP1180 UHF handheld radio sets from a dealer in New Delhi. next day on delivery of sets i found them defective as a result they are not working. since then i have been trying to contact the supplier but not getting any reply or any response from them. please advise me, what step should i take regarding this matter. INVOICE NO-AG&WPC/ST/11-12/0008 Dated- 25/07/ 2011

i reside in ahmedabad. First i bought a MB300 backflip mobile from ONE MOBILE for rs. 16499/- on 1/12/10 . I faced a lot many problems regarding the auto shut down, network hangs and many more. Then i complained about it at DUGGAR SALES(authorized service center for Motorola) and got my handset replaced on 17/12/10. After this the phone was alright for one month and so and after that same problems were faced by me. Again i complained to same Motorola Service center and they updated the software and for time being the problem was solved. Again after two days same problems occurred. Again i went and again they updated the software. this happened for almost 4-5 months. Then i was frustrated and faced the problems not complaining. Even i had many talks to the higher authorities of Motorola Company but they also did not respond properly. But now i am completely fed up. again and again i am called at different service centers and nothing has been helped me so far. after spending such a big amount on motorola phone i am facing this unbearable problem. My money is wasted. Above all after wasting the money also i am not being attended properly.

Do something for the above mentioned head-ache. please.

I have purchased Motorola Milestone XT800 on 19th June 2011 and the mobile is giving me trouble since then. I have visited the store from where I have purchased the handset M/s Cariano Telecom, Kamla Nagar, New Delhi twice and then they have directed me to Motorola Service Center. The Service Center could not establish the problem in my first visit and returned me saying that set is fine and when I visited again for the second time then could finally establish the defect in the audio mic. The problem is that its mic is defective and initially sound sometimes will go to the called party and sometime doesn't and gradually the audio mic totally stopped functioning and that is when the service center could establish the problem.

My complaint is that I have ran from pillar to post to get the problem resolved but your engineers are not competent enough to establish the defect, resolution come much later.

Its been more than a week that my handset is with service center and I am totally handicapped without a mobile phone and then the service center does not have a clue by when would they be able to repair the problem.

I have reported the problem on your call center number of times but to no avial. everytime I am given an assurance that my compliant has been escalated and will be resolved in next 48 hours but it seems their clock stopped since then. Is this the kind of shoddy service your offer to your premium customers of andriod and smart phones?

I have reported the problem to the area service manager Mr Praveen Kumar too but haven't heard from him as well.

It seems its a culture of the Motorola to sell a defective product to a customer and then turn deaf ears to the customer complaints.

May I request you for the final time through this mode of communication to have my compliant checked and replace my defective mobile with a new set so that I can enjoy the services?

My complaint No with Motorola Call Center is[protected] and job sheet no is IV/MO/1100493 and complaint no registered on website is #[protected].

regards
Piyush Bajpai
+91-[protected]

Dear Team,

With utmost disappointment, I had to agree that the product launched by you was good, however post sale support has been pathetic. I gave complaint a lot of time on your support website of the issue that I am facing due to lower internal memory. I cannot install application of my choice, every time there is a restriction of memory. Have made a lot of attempts to check if this is getting upgraded to 2.2 Froyo, however no information yet.

This is killing the entire experience o[censored]sing Android, there isnt an alternate solution to store all application on my SD card. If there is any help possible please do let me know. I am sick and tired of not using the application that I would wish to. Help........


Regards,

Rahul J

my name is Nijesh Kumar i have purchased motorola XT-502 mobile just one month back, now since one week i am facing a problem of camera in a mobile, if i try to open a camers it is showing error that active camera is not respondng why it is showing like this for just one month, and battery back up is very very poor and all most all every time mobile will be getting hanged. what type of mobile sets motorola is manufacturing and there is service centers in bangalore except one or two and there is no information regarding customer cate number anywhere in any websites

Hi ,

I bought a Motorola MB 300 back flip from Central JP Nagar about 5 months ago.
The phone still has warranty of 7 months left , after 2-3 days of purchase I ran into a lot of software issues on the Andriod 1.5 version.

There are only 2 authorized service showrooms for motorola - Rajajinagar & Jayanagar.

I visited the jayanagar showroom and gave the phone to them to look into the Andriod 1.5 crash issue and also gave them requested documents of Bill & Warranty copies , after 1 day I was given a phone which had multiple issues & crashes than before - so many problems I cannot explain on this complaint.

In simple words , the phone which I bought for about Rs.16,000 was worth nothing as outgoing calls were not going/or delayed , frequent OS crashes .Their response was they plugged and downloaded the latest android 1.5 version and still this crash & issues continue till date...

Apparently andriod 1.5 version has lot of bugs & issues and surprised Motorola went ahead with this software.

It was also announed by Motorola that Motorola MB 300 back flip users would be provided Android 2.1 update which will solve most of the problems , but now on their official site they mention that Asia-Pacific users will remain on 1.5 version and only US customers would get the 2.1 update.

https://supportforums.motorola.com/.../softwareupgrades

This is Corporate Fraud at it's height and some-one needs to hold Motorola responsible as they are cheating the customers of this phone model which have lot of issues inherently built into the phone - HOW COULD THEY SELL THIS TO THE PUBLIC.

Please look into the matter and provide a acceptable resolution.

Regards
Nandan

This is to inform you that i have been using MOTOROLA ZN200 (IMEI:
[protected] since the last 10 months and i am highly
disappointed by its unpleasant customer services and because of that i
am mentally hurt along with huge loss of time and money.

Actually i was facing network and hanging problem with my cell phone,
so i went to Motorola service center, i.e. Redington India Pvt. Ltd.
205 Diamond Trade Center, Near Janjeer Wala Chouraha, Indore-452001,
to resolve my problem. A guy named Vinod addressed me, gave me job
sheet and submitted my cell phone for 7 days. After 7 days my network
problem has been resolved but along with one more problem, that was of
speaker and that i was not facing earlier. Then i again went to
Motorola service center for the resolution of my speaker issue, he has
again submitted my cell phone without job sheet.He said that i will be
getting my cell phone within 8 days because he was sending my cell
phone to Chennai to replace its motherboard. After 8 days when i went
to take my cell phone, i got my cell phone with the same issue then he
told me that he need 1 more week to bring my cell phone's speaker from
the company. I went to service center again to check the status then
he asked me to take my cell phone back and use it until my speaker
comes. After one week when i went to change my speaker he changed my
speaker but the issue has not been resolved. He told me that there
must be some problem with my songs but i played different songs
infront of him with the same issue. He again requested me for 1 more
week to resolve the same problem from Mumbai. For that i cancelled my
reservation first time that was of 12th of April. Eventually when i
got my cell phone, i was shocked by seeing the same issue. He again
gave me commitment that till 17th they will fix my cell phone. I again
cancelled my reservation of 18th of April. I asked him to give
Motorola's email id so that i could shoot a mail but he denied and
gave me Motorola's Toll Free number and Regional Manager's(Dixit Knot-
[protected]) number but he never picks the phone.

I was very furious by the situations around so i made a call to
Motorola's Customer Care Center. There i had a conversation with 3
executives (Rashmi Gupta, Sunita Kumari and Shippra Gehlot). I have
explained every thing and even i warned them that i will go to
CONSUMER FORUM but again i was shocked by their bitter response, "Do
whatever you can!". When i asked them about Dixit Knout i came to know
that he is regional manager of Redington and not of Motorola. That guy
Vinod actually lied to me.

Now after all this nasty experience i don't want that cell phone
instead of it i need a new one. The reason behind that is i had a huge
loss of both money and time. Even i am mentally hurt because i
urgently need to go to Kolkata for my sister's delivery and two times
i cancelled my reservation.

Now its my humble request to you to kindly look into the matter and
assist me with a new cell phone as soon as possible.

I bought Motorola Milestone XT 800 EVDO compatible handset. After migrating my Tata indicom sim to OMH sim card, i required to do some settings in Mobile for using internet thorugh OMH card.

But no one form Tata indicom i.e. customer care and TVH are providing me settings. Kindly help me getting settings so that i can use OMH card.

Ankur Jain
[protected]

Hi,

I have a similar problem. I bought this phone on 30-Apr. The SMS alert rings even on vibrator mode. And it rings every 5 minutes or so till the time you dont read the SMSes.

I am not happy with this behavior. Sometimes I get into very uncomfortable situation during meetings because of this.

I want a replacement of the phone.

Regards,
Setu Shah
M:[protected]