Motorola Mobility Complaints & Reviews

2 months back I had given my Motorola milestone for repair at Motorola authorized serviced center "Duggar Sales" at Prahladnagar Ahmedabad.

The issue was regarding a ghost touch screen which was registering key strokes by itself and wouldnt respond to user input. When given for repair, the service centre engineers diagnosed that the touch screen and internal chipset had some flaw and the repair will be done in 15 days under warranty.

After 20 days they called saying the phone is repaired, when i collected the handset they had not repaired it and gave it to me the same way i gave it to them. Hence I asked them to repair again and they said parts will have to be ordered for it and it can take 15 more days. So I resubmitted and waited for 15 more days. Even after 15 days they never called and when I inquired they said it will take another 15-20 days since parts were not dispatched by Motorola. I asked them to give me the original job sheet for record keeping, or a copy of it and the service engineer said they destroyed it and that they don't maintain any records of past job sheets and he generated a new one.

I lodged a complain regarding the issue with the customer service department on their toll free number[protected], they generated a complaint (Reference number[protected] and said I will be given an update in 48 hours. After 48 hours when i called they said it will take 2-3 more days since they had forwarded the complaint to respective department. After 3 days when i inquired they said they dont have any response yet and will take more time.

After a lot of argument my call was forwarded to the complaint escalation manager Ms. Shipra (contact number -:[protected]) who said she will look into the matter and update in 24hours. She also provided me the contact details of the Regional manager for Gujarat Mr. Chintan (contact number -: [protected]) whom I called and explained the problem. He assured me that he will look into the matter and get it solved in a day or two.

After this event I never received an update from either Shipra and Chintan; nor did the either of them pick up my calls and simply ignored all texts. When I called the service department on the toll free number and asked to be connected to shipra they kept saying that she was on a call and she will call back, but I never received a call.

This went on for another 3 weeks. In the process I tried to reach the Motorola corporate office for India by phone, but no body picked calls or responded to messages left on the voice mail. Than I got a call from the service centre that my phone was repaired. When I collected the phone they had damaged my phone physically and misplaced the speaker grill. When I noticed this and demanded an explanation they said it was submitted like this and rudely threw my phone on the service desk further damaging. I left the phone with them to pursue a complaint through the consumer court.

Finally through another complaint on the consumer-complaints.in website I was able to trace a person who had similar problems, he provided me the contact details of Mr. Vijaya (contact number [protected]) who is the head of Redingtons service department (Motorola's service support partner) who listened to the problem. And said he will return the call in an hour. And after an hour I received a text message from him that he has asked the department to investigate and provide my phone in the pristine condition I submitted in. After one week I got a call from the Service centre that the parts had been dispatched for the repair including the speaker grill and the phone will be repaired in a few days. After a few days still they hadn't repaired my phone. When I contacted Vijaya again, he said he was told by the department that problem was solved and case was closed. He again requested time to look into the matter. After this in 2 days (Today) I got a call from the service center that the phone was repaired fully. I just collected my phone, while they had repaired the original issue (touch screen) and Speaker grill, they did not repair the physical scratches and dents caused by throwing the phone on the service desk before. I have given up hope and collected my phone. I swear never to buy a motorola handset again and ensure that this complain goes to the public and they can avoid the inherent troubles i faced.

If any other customer of Motorola has any similar problems please feel free to call Vijaya and talk to him directly instead of putting a complain with the service department. He is the only person capable of giving answers.

Duggar sales is the worst service centre for motorola, blackberry or any other device, and Motorola has the worst service network amongst all the manufacturers.

My Motorola XT 311 got spoilt in less than a month of purchase.I asked the person incharge at the service centre for a replacement of the phone.I was denied replacement as they said replacement can take place only within 7 days . I gave it for repairs on the 23rd of May 2012 at Borivali,mumbai service centre.They told me it would take 8 days to cahnge the board and software of the phone.it's been 2 weeks and they aren't picking the call and when they do so they say it'll take more time but not telling me the exact date.I am fedup of trying to call them and ask about my phone.I've been disappointed with the service . I'm without a phone for almost a month now.First of all i should have got a replacement, how can a phone get spoilt within a month, that means i was sold a default peice. I hope you take some action.please let me know what to do and whom I should approach.I;m not getting a proper response.It's within warranty period.
Thank you.

Very poor service. No one to listen the complain. Even though I could arrange the contact no of regional service manager but he does not take calls.

I strongly recommend not to buy motorola phone

Dear Sir,

My Name is Sajeev S Nair, resident of B-7, 18C, DDA flats, Mayur Vihar Ph 3, had travelled to my office (Anas Communications, S 505, Ground Floor, School Block, Shakarpur) at 12 pm by scooter today (30/5/12-Wednesday). When i reached office i found that my mobile was missing/lost. I searched everywhere, and and then i tried to call on my no. ([protected]-airtel) the response was it was switched off, enough to believe that may be with somebody. I called the customer care immediately and get the no blocked.

But, i kindly request you to help me to trace my phone if possible, because It was a costly phone to me (Motorolla Q9h-Smartphone - i have the IMIE number) and I cant afford buy another immediately.

Details of the Phone
Model : Motorola Q9h
IMEI :[protected]
MSN : E72AHZ22HD

I kindly request you register this as my complaint and help me to retrieve my mobile since i have the IMEI no.

Thanking you

Yours sincerely

Sajeev S Nair
[protected] (contact No.)

Hello there,

Last month I dropped down a Motorola Razr XT910 and there was a crack on the screen. From past one month I have been running from pillar to post to get my phone fixed. I visited their authorized service center, raised the issue with their customer care (almost a month ago) and apparently the service department was supposed to get in touch with me within 48 hours (that was the assurance given to me a couple of weeks ago) and nobody has even bothered to get back except once a lady called Shipra called up a week ago but of no help. She was in a hurry while speaking and all she said was "It will be resolved." Just to repair the screen, the authorized service center asked me to leave the phone with them for a week which itself was ridiculous, and then after a week when I went to collect the phone back, the phone was just untouched. The reason I bought a smartphone was to ease my business commitments, and anyone in general does so just to help their daily needs. But here I am paying Rs. 30,000 for my new phone, unable to use it, spent another Rs. 30,000 but to buy a new smartphone just to compensate for the inconvenience caused by the lethargic Motorola India. They are just truly incompetent and I suggest each one of you reading this post to be prepared for their "We are not bothered about customer service/support" attitude. After so many days I have started to believe that the Motorola Razr XT 910 is irreparable as told me by the authorized service personnel when I first visited them.

Dear moderator, please go through this, and I can attach all the email conversation chains with Motorola India if you require the same. I can also provide details of the authorized service station. I just believe that Motorola India is Incompetent and this coming from me, a die hard Moto fan, owning all the possible phones launched here in the country. Please give this a serious consideration as I believe they are offering step motherly treatment to the Indian Consumers.

Thanks & Regards.
Sharath Dev
Director- Operations
First Copy Technologies India Pvt. Ltd.
Bangalore, KA, India
+91- [protected]
sharath.[protected]@firstcopyindia.com

I have given my Motorola phone for servicing on 04/05/2012 to an authorized Motorola Service Center in our city. The fault was minor and it has been 12 days since I gave my phone but I am yet to receive any proper reason from them about delay in getting my mobile phone back. I have called them so many times but always they give some or the other excuses. Till now I have been given 4 different excuses when I called. The guy in the service center says that they are not receiving proper components from Motorola and he is asking me to call Motorola to ask for components and wants to run away from the responsibility. Please Help.

Hi,

Customer Name : Javeed Miyan
Mobile : [protected]
Email ID : [protected]@yahoo.com
Motorola phone purchased : Motorola MB300 (Back-Flip)
Cost : Rs.17,600
Phone Category : Android Smart Phone (with the oldest Android OS version 1.5)
IMEI number : [protected]

Brand New phone with a lot of defects :

***I bought this phone on 9 July 2011
Used for nearly 6 days only and then found about 8 different technical issues in the phone as listed below...

1- Calls get dropped every 4-6 seconds.
2- As days went-by there was no audio, no sound and finally no ringtone to know when the call comes-in.
3- Any wireless funtionality will not work. Like Internet or Wi-fi and the best part was Bluetooth as well.
4- The SD card gets locked-up frequently.
5- I found that the battery was draining very quickly. I charge it up for 2hrs but it drains down within 3hrs.
6- The screen hangs every now and then. (Very frequently)
7- Forgot the issue as its been a long time.
8- Forgot the issue as its been a long time.


Giving it to the service centre (Not a Good Idea) :

Had no idea what to do, so called up customer care and they asked me to contact service centre so I did and after reporting all these issues they said that I cannot avail the door-step pick-up facility when it was clearly informed by the sales person in CROMA store and the agent who I spoke to in the call centre confirmed that I can avail this facility so he denied and said that it will take about 2 to 3 weeks to get back the phone. I decided to deal with it later and kept the phone as it was, in my Computer draw and bought a new Nokia phone as no-human can possibly deal with all these issues in the phone and give it to service centre at the same time and be without a phone. So after I bought the Nokia phone, called up my friend who is a techie to have a look and get suggestion from him. He simply said that "THE INVESTMENT IS A WASTE OF TIME ON A CRAPPY PHONE LIKE THIS" give it to the service centre and thats the only option and they have to change the part which is responsible for wireless connectivity in the phone. So I finally gave the phone to the service centre on 01 feb 2012 after hours of fight over the phone to get the pick-up facility on January 2012.

They had the phone and they raised some issues with the bill that it is not acceptable for warranty and then I went to the CROMA store and got another copy of the bill to shut their mouth. The funny part is that they checked the bill and then the person took the phone with him and after a week I called to check the status and they coolly say that the bill I showed was un-acceptable. My question is that if the bill was un-acceptable why did the guy take my phone and why did'nt he inform me then and there or they could have atleast called the next day or so to inform me about the bill issue. They were waiting for me to call them and until then the phone was used by somebody else who works in the service centre.


After all this, the phone was with them and there was no update on the phone or anything I was simply calling the customer care and they were not really helpful and one day I got pissed-off and yelled at the call centre executive and then he transferrred the call to his manager who in-turn called-up VIMAL KUMAR (Regional Head Chennai) and he again called up the service centre and blasted them over the phone and they gave back the phone the very next day changing the motherboard of the phone.


After the Service Experience :

After I got back the phone on 16 Feb 2012 that is after 16 days in the service centre I wanted to check if everything was working fine with it. Some of the issues were really resolved but some of them are still there inspite of my repetitions.
So I happened to call the customer care almost everyday to check with some of the options and their functionality of it.
But then I realised that the phone support was a BIG SCAM... As there was no soul in the company who can actually help a customer with a technical question. All they know is FACTORY DATA RESET and/or GOTO SERVICE CENTRE and nothing else. At this stage I am better than these egg-hatching . Also 2 things to be noted in here is that THEY WILL DISCONNECT YOUR CALL when you say that you are not happy with the predefined answer (FACTORY DATA RESET and/or GOTO SERVICE CENTRE) or ask for a supervisor or you inform that you are recording this call, they simply disconnect the call.

2nd thing is that the managers promise you something like a call-back to follow-up with the issue and then you wait for them to call back but you end up only waiting and no callbacks. SO when you call them and check what happened to the last call, I get a response saying that there is no such manager working in the company now and everytime its a different story.

Now finally the point is that I am now fed-up with all this run around, I would have spent atleast Rs,4,000 running around and making calls and most importantly wasting a lot of my time on this.

I just cant believe or digest the fact that I actually wasted a lot of my time and resource on this so I would like to get the money back so that I can invest on a good phone and get compensated for all this.





Issues still on this so-called SMART HI-FI Android phone even after getting it back from the service centre after replacing Motherboard :

i) How to control data and monitor data usage in Android. - "APN on off" application available in Android Market (As suggested by the technical team of Motorola) But it is not for this phone at all.


(A false claim by Motorola)
ii) Camera Clarity and Resolution : 5MP picture size but it is not stored as a 5MP resolution picture rather compresses the size of the picture which in-turn degrades the quality of the picture. So technically it is not a 5MP Camera.

iii) How to backup contacts? (The Google Sync does not work for backup)


(Wonderful Security for a Hi-End phone provided by Motorola)
iv) Location Reporting if the phone is lost. (Which is available in a phone that costs just Rs.3000 but not in this so-called hi-fi phone and no answer from MOTO support)


(Best of All, No Bluetooth in this phone.)
v) Bluetooth is not at all present in this phone but the official website says that it has Bluetooth - MOTO Technical team's response for this is that "TECHNICALLY THERE IS NO BLUETOOTH IN THE PHONE" there is an App to make bluetooth work on this phone. The Question is that how come they advertise that bluetooth is available on this phone when it is completely dependant on a third party application developed by an individual and not a company and this puts our privacy on risk as we're forced to install a third party application developed by an individual.

vi) With regards to the same Bluetooth there is a completely new issue with it. While using bluetooth 2 issues,

One is that this phone is not or cannot be discovered by any other handset or laptop at all.

Two is that I cannot receive a file or anything from another phone or any other device, but I have to get access to their entire file-system and download it from my phone all this happens via bluetooth using my phone. Which simply means to say that I have to invade privacy of every other person from whom I want the file to be transferred.
To make it understandable I have to search their phone with bluetooth-search and ask them to give access for data transfer and then I have to browse through their folders and files and select the one I need and download. This also means to say that this phone does not allow the "Object-Push Technology" used in Bluetooth for file transfer which is the sole purpose of Bluetooth's very existence.

vi) Call Recording? - "Call Recorder" application available in Android Market (As suggested by the technical team of Motorola) But it is not for this phone at all.

(POsition of this phone in Android Market)
vii) Using this phone I am unable to sign-in to Android Market so sign-in issues to download apps - Response from Motorola Technical team is that I have to goto the service centre for sign-in issues. But days and months of my personal research on this phone and Android Markets simply says that this phone is not supported by Android Market and hence I am unable to Login.
If MOTO support agents are not helping customers in any ways why are these employed, simply "For Hatching Eggs"?

There was one funny incident where the agent said that "Apart from the issues that you have with certain features I hope all the other features are working fine"

What other features does it have to get damaged? On top of it when the basic functions and related features does not work what is the point in having a so-called phone, its nothing more than a toy now.

Now again in May 2012 I got back all the issues again mentioned earlier, so people do not ever get into this scam...

Its simply a Scam than seling phones and service...

Hail Consumerism.

Will Fight and Seek for Justice till the End.

Regional Head number :[protected] never works.

Respected Sir,

I had a problem with my cell phone with regards to the non-functionality of the power button , however after enquiring with the Motorola Customer support i was advised to hand over the cell phone with the service center by name FineFone Solutions located at the Jayanagar.And I had handed over the cell phone with them on Feb 27th 2012 and after initial round of investigation i got a call back saying it needs a replacement of a component which would charge me Rs 2800 which i agreed upon for the replacement.

After after 40-45 days after constant calling the service center one saturday i was told that my phone is ready and asked me to collect in the evening of the same saturday which i failed because of my commitments and went the immediate wednesday so before going there i decided to give them a call back and to my understanding they say that my phone has a touch screen problem now and that would cost me another 3k which i found to be a fraud, that's when i decided to take back my cell phone and escalate it with the customer care department.

I did had a case filed with the customer care [Incident # :[protected]] on April 11th and i was put across to the escalation department and was handled by Ms. Shipra when she took over the responsibility and asked me to return the cell phone to the FineFone service center again and she would get it done within a weeks time and i have done the same with the work order # being 443 on April 14th 2012.

After no one taking responsibility i decided to give them calls and keep my self posted and on April 24th i receive a call saying my cell phone would be ready on April 30th and i was supposed to go and collect the same on that day since i was out of station i didn't managed to do that but on my return i decided to call the customer care and enquire about the phone they now say its not ready because i was not ready to make the payment of 5k+ , after explaining the entire context they still tell me the same old story.

Since i found a fraud of 3k extra on my touch screen i filed complained with customer care i really want this to be addressed and the customer support was one of the most irresponsible one i have seen in ages together.

Kindly provide me justice.

Thanks
Sandesh
[protected]

I have purchased motorola xt910

This is a phone please don't buy no customer support from Motorola.

I have been following them like any thing i bought this phone on 1st april and this phone became a dead pie on 14 of april

I used this only for 15 days in which it kept on hanging

I gave this back to the service center on 16th april till date no update

i want this thing to be cleared out This handset cost me 30,000 INR and i have used this only for 14 days

Motorola guyz have a very bad reputation in india wrt to customer support THey haven't given any substitute also

i want to resolve from now onward i will never buy motorola ever in my life

I have to go to consumer court if the issue is not resolved

samarth
mob:[protected]
email : [protected]@gmail.com

Dear Sir,

Name- Makrand D. Suryawanshi

i was purchased Motorola mobile Milestone (black)

Product description- Motorola Slider Mobile Phone Milestone (Black)

Invoice number: st- 540647

Invoice Date 06/04/2012

Tin No- [protected]
CST No- [protected]

Have downloaded some of the application on Mobile due to which i am facing Software problem. Have visited the Motorola mobile customer service centre but they want the signed and seal invoice copy from Shipper i.e Spinel Tradecom PVT LTD.
Please provide the same (Scan Copy) to me on my below mentioned mail ID - mak.[protected]@gmail.com or [protected]@gmail.com

Thanking You.

Regards
Makrand

Hi, I've purchased Motorola EX119 Mobile on 9th October, 2011 at Sangeetha Mobiles, Bangalore .But within a span of 3 months, my mobile started giving trouble. EX119 is a touch as well as a Qwerty Mobile. Towards the ending of January, the touch was not working. The first half of the screen's touch was not working due to which I was unable to unlock my phone, Each time i receive a New Message or get a Missed call, I have to shut down my Mobile, restart it and check the New Message or the Missed call. Even if i need to make a New Call, i have to do it before the screen gets locked. Once it gets locked, I'm unable to unlock it as the Touch is not working. I've given it to repair on the 7th of February, 2012 to Fine One Solutions to Mr. Kailash ([protected]) regarding the same issue. They have informed us that it's a 2 days work and that they'll repair and give us back the mobile within 2 days. But the 2 days have prolonged to weeks.Upon getting vexed, we informed that we didn't wanted that mobile and that we'll take a New Mobile in place of it from the same shop.Then immediately within 2 days, they've got the mobile claiming that it's been repaired and is perfectly fine. The mobile was given back to us on the 23rd of February, 2012. But within 2 days the same problem has started all over again.On 26th February, 2012, I've called up to that person who has repaired my phone and informed him about the same. He said, he'll call the next day. But, till date, i.e., 11th March, 2012, I've not received any call from him. Now i don't want this mobile but instead want a replacement.

With Regards,
Jyothsna.

Hi

I am using motorola XT5 from last 7 months.The screen has broken accidently of my phone.I want to change the screen.I searched the screen in Siliguri,Kolkata & three shops in Delhi last month.Screen was not available in any of the shops.When I seeked help from the helpline my call was not answered the way I wanted to.Kindly help me with the screen.You can reach me in abhishek.[protected]@gmail.com or you can buzz me in [protected]

regards
Abhishek

I ordered a Motorola Xoom against Order ID LSB-853873 on 16 Feb 2012. The company reps call me up today on 26th Feb 2012 saying Motorola has discontinued the product. I don't find any such announcement from Motorola. LetsBuy is surely lying. I need to take legal action in this case as their delay has disallowed me to try and purchase the product from other web sites where it was available till upto 3-4 days back. Please help me in this regard.They dont believe in upholding their commitments. Bad shopping experience. Strongly not recommended for any one. [protected]@hotmail.com

hello sir!My name is yugal kishor bhatt n working in HEWLETT-PACKARD
india sales pvt.ltd,Pantnagar.i had bought Motorola EX119 mobile phone
from letsbuy,tht ORDER NO. is 857755.it ws ordred on dated 18/02/2012
and invoice date is 20/02/2012..and i recieve it on today 23rd
feb.when i opend the box of mobile and fix sim and battery,then i saw
that there is missing of BATTERY DOOR! i ws surprised,because the
brand like motorola never put esscilation like this.a battery door is
missing.i trusts LETSBUY as a leading and high quality products
provider online shopping center.but i jst lost my trust from
it.because i and my office mates shopping from letsbuy so many time
but there is no esscilation or missing part.last time my boss did not
got his mobile pouch..bt after some time he had got tht from
letsbuy.so i want to say that please help me in this case of Customer esscilation and help to give me BATTERY DOOR as soon as
possible.




Thanks and regards
yugal kishor bhatt
[protected]

Dear Sir / Madam
Some one as stolen by mobile in ramamurthy nagar bus stop,can you please help me.details of my mobile.
Make : Motorola
Model No : HG1903AE7G81.
IMEI No : [protected]
Thanks very much for your need full help and i never forget this help.

Thanks & Regards
Gnanakumar.M

I Purchase Motorola Fire XT 530/531 Mobile after 1 week my mobile restarting continue-sly, when i search service center in Hubli, Karnataka. service center not available, after 15 days they are open service center in hubli (Karnataka), i submit my mobile register complaint in service center, they are telling after a 1 week time they are telling, after 1 week i go to service center again 1 week time extend, i visit after 1 week again extend 1 week, they are not able to rectify my mobile complaint they don't no about the problem

My Mail ID: [protected]@hotmail.com
Mo no : [protected]

I have bought a Motorola Defy from Reliance digital in october 2011. The handset is defective piece(also admitted by service center) as the contacts are getting merged, blue tooth is extremely slow and it hangs more than an often. I have submitted the handset in pune motorola service centre near JM road. I have also lodged a request at the customer care office but not getting any response.

It has been almost a month sine i have raised the request of handset replacement but still not getting any response.

Being a manager and working in Accenture in Pune, I am facing lots of problem without the phone as i am unable to check my mails on mobile.

Please get this issue resolved as soon as possible or I have to take legal action against the company.

I purchased a Motorola Defy plus mobile from timtara,com on 26th Dec 2011 . After my payment was done the status of order was shown as AWAITING FULFILLMENT . Then after contacting them they asked me to send the Bank Statement copy as proof of payment & send the Copy . Then the Status changed to PAYMENT received . After two days i contacted them & then the status shown after that is " WAITING FOR SHIPMENT " , which is shown for the last 10 days with no updates . On there site the are telling the shipping time is 8-10 days but even after 18 days my item has not been delivered .
So Plz either help me to get the item delivered or Help me to get refund

Thank You

AJAS

Phone was bought on 2nd jan since then it has frozen for number of times. phone was submitted to service centre for same issue and DOA was to be issued as per service centre technician. However after continuous call for 6 days motorola has today given update stating DOA cannot be given to this phone. No service provided. I bought this phone for 34k and without even using it fully had to repair it so many times.. WOW... brilliant service!! Should really kick such companies out of India... Service centre staff are not even trained to answer properly. They give you numbers to contact their staff.. how sad... Sadly 2nd razr and such a big failure

Never buy Mororola.

I brought a new Motorola EX-119 hand set in SEP 2011. The handset display started getting a problem in November 2011. I gave it to a Motorola service station on 19 December 2011. I was assured that i will get my handset within one week. After one week they said they have put the order of a part and awaiting a part. Meanwhile i called the customer care number, they said they have no update and asked me to call after 2-3 days.

Till now i have called the customer care 3 times still they don't have any update, customer care is telling that service department not responding. It's such a pathetic state of affair with this MNC, no body is aware what is happening. They cant stay on there committed words, no body seems bothered.

No wonder why Motorola is doing poor in India. Its now 3 weeks i am without any handset awaiting for some response from Motorola.

The Motorola customer care complaint no is[protected].