Motorola Mobility Complaints & Reviews

We have purchased a cell phone EX 128 Motorola made on 26th Jan2011 from "The Electronic Store Shop No.21 Westend Plaza Next to Convergys Nagras Road Aundh Pune-07". The cell phone was auto swtiched off after sending an SMS to either of the cell phone numbers.This fact was brought to the notice of the salesperson working at the said shop. However, it was very embrassing to listen from the salesperson that no service is provided by the shop and one has to visit the service center independently which is located on JM Road. Also, it was told that you should have reported immediately after the product is received and we are not at all responsible/concerned once the product is taken out from the shop. It seems that the shop is voilating certain number of rights of the consumer about the quality and care of the product purchased. We do not know whether we should approach to the consumer court and what kind of compalint to be launched for such kind of ill treatment with carrying troublesome product.

I had purchased a Motorola Milestone in May 2010. After a month of purchase the phone started giving trouble that automaticlly on its own it would type something & things like that. I gave this for repairs at their service centre in Dadar. After a month they returned this after correcting the fault.

But , now the phone had another problem. It would switch off & become blank automatically. I again gave this to their Dadar service Centre. Its been almost three months & I don't have a concrete reply from them.

They admit that the piece is faulty but they don't have a new handset in stock to replace this piece. Inspite of repeated calls & complaints to the higher officials as well, they are just not replacing my handset.

When I told them to give me the complaint report in writing as to the action taken & the problem with the piece. They say that they can't givbe anything in writing.

Is this a corporate we are dealing with or just any roadside company who happens to manufacture sub standard garbage in the name of Mobile Handsets.

If it would be possible I would like to advertise to the masses not ever to purchase any motorola product. The company (I am not sure if we should call it company) just doesnt believe in after sales service.

PLEASE DONT INVEST IN ANY MOTOROLA PRODUCT EVEN IF IT IS BEING OFFERED IN FREE TO YOU. THEY JUST HARASS.

Dear ,

i have purchased motorola backflip MB300 on 3th january 2011. within a week of purchase i encountered problem of non responsiveness of call key. for this i showed it to the authorised service centre of motorola i.e fine phone solutions in jaynagar in bangalore. they diagnosed the handset and gave back in two days. but again after 3 days the same problem in encountered.
i am very upset with this and want to take some legal actions .

my contact number is [protected]
Name: Ashwani kumar
handset : motorola mb300
purchased on :[protected]

I purchased MB300 Motorola backflip from Planet M express Avenue ,Chennai on december 5th 2010.The set malfunctined on the first day .The store rpelaced and gave me another set after 5 hours of convincing them that it did not work.The second set also malfunctioned within 2 days.It reached a stage where I could not use the phone for basic purpose of calling people.I retrurned the set to 3 COM Technology the authorized service center for Motorola who gave me a slip citing the issues with the mobile.I called Mr Vimal(Android sales division in chennai ,Reddington Sevcies) on 14th Janaury for replacement of the set or refund of cash to which he responded saying that only repair ispossible.This man was supposed to contact me back on 17Th January 2010 which is far away from happening as he is not even bothering to attend the calls.So is his supervisor Mr Jagadeesh (Area Manager).

The end rsult is total loss of 17000Rs and the emotional torture .I would strongly discourage mobile users to stay far away from Motorola brand and Planet M who are selling defective mobiles..

I have brought Motorola Milestone, which a Smarphone developed and announced as the premier product of Motorola, this is the only phone which can give some breath for Motorola in INDIAN market as on today.

the phone right from the day one of my purchase it dosent work on the direct sunlight, the Display I can get only when am in a DARK place becouse the phone senser's are not working!!!! it shows the phone is in the market with out even doing the proper and basic check's on the very basic quality of the product.

i tried contacting the dealer who sold the phone to me Sangeetha Mobiles and they had no clue on the MOTOROLA SERVICE CENTER!!!!!! called up Motrola customer care number which was there in the webpage, registered the compliant till today no response and finally in my repeated calls the Customer care acknowledged that they are a OUTSOURCED AGENCY and they just take the compliant and nothing more to!!!!!! which means to me is just a EYE WASH.

its shows how the company can fool public in India and not bother for any responibility of them, no wonder they have been so badly thrown out of the Indian Market.

Mathews V James

Hi,
I am Vivek Mahadev Topale, brought Motorola WX 180 handset from BIG BAZAR, kandivali (E) on 15 Aug 10.
Since September 10, the mobile is completly dead. So I visited shop and service center twice(first time they ask me to get fresh bill).
Now they are saying mobile is dead because o[censored]nknown reason. they can not repair or replace the handset.
I am hereby confirm that mobile was not damaged and nothing is happened to that but still they are not ready to accept my request.

Need your intervention in getting my query / complaint solvee.
Thanks
Vivek Topale
[protected]

some of contact numbers and mail ids so that you can easily contact top level managements to get service quickly

Motorola india service manager :
Mail1 : [protected]@motorola.com
Mail2 : sireesh.[protected]@motorola.com
Mobile 1:Mr.sireesh +91 [protected]

Redington :
Mail1 : jagadesh.[protected]@redington.co.in
Mail2 : kishore.[protected]@redington.co.in
Mail3 : Panchanathan.[protected]@redington.co.in

Mobile :Mr Jagadesh.N +91 [protected]

if you have any trouble in motorola mobile service call all this nos and give complaint and also send mails .

I buy a mobile from planet M Mukhrjee nager Delhi . Sale person said to me Motorola quality and service not good (He advice me buy other mobile). My believe in Motorola and I buy. I found he is right. Call automatic cut. Switch off, no display. Change time automatic.

Details…………………

6th November Saturday night buy mobile Plant m Mukhrjee Nager Come to Home bulk Problem in Mobile Motorola call center not closed. And planet m call centers no response.


7th November, 2010 Sunday Complaint to Motorola call center She advice me return to dealer
And go to planet m sale person advice me go Motorola service center for solution. Duo letter

8th Nov 10 yamuna vihar service centers no letter. Forward to Laxmi Nager
9th Nov 10 Laxmi Nager service center no made letter.
10th Nov 10 Pitempura service center no made letter forward to Janak puri Service center
11th Nov 10 Janak Puri service center submit mobile for duo letter no responce Motorola company as per janak puri service

no returen call no due letter need to be replace complete board replace (hope old/repaired board in new set) after 20 day give time more then 1 week by janak puri Motorola service center.
WHY (I Buy Motorola Mobile)
Current time Motorola quality and service is very poor. China and local mobile better then Motorola mobile.
I am employee in company duty time 4 day round the Delhi dersan.
Waste money and time.

I have purchased Motorola Backflip MB300 and got several jerks since I got it. Twice I had to visit their service centre for reloading of software as earlier was having some bug. Now I am told it is not going to support Hindi. Can one take this excuse when every country strives for its national language. How come a company doing business can sell a product which does not support its native language. Neither any information was communicated along with product manual of this effect. Please help how we can protect the national pride and protect other fellow contrymen being befooled in future. Shalini [protected]@yahoo.co.in

i buy mororola backflip MB 300., But i am not able to connect it with my pc for internet use.
kindely tell me how to install motorola pc suit.
they did not given any CD to instal that software of pc suit.

I have sent a complaint both to motorola and flipkart.com and they are not responding well..Copy of the complaint is as follows
"I purchased MOTO EX115 from flipkart.com vide invoice # 798386 dated november 10th 2010 . The set was supplied defective , the defect being echo in the microphone. When i contacted flipkart.com they directed me to Khurana Bros. at UG7D Jaina Towers,Janakpuri in New delhi . There one person Mr Sanjeet reluctantly agreed that the set was faulty and needs replacement he asked me to deposit the set there and come after few days to recollect the replacement. I told them that i'v directions from flipkart.com to collect DOA certificate from them and flipkart will give the replacement at home against the DOA given by them. At khurana bros. refused to give DOA and insisted that it is not their policy DOA . I'v contacted flipkart after that and they have not been able to sort out this problem .
I'v not been able to use mobile effectively since day 1. i request you to take due notice of inconvenience caused to me , i'v wasted lot of time ,money and effort on this exercise. Hope you will intervene and get the replacement without any more hassles ! "
Sankalp Sharma
[protected]
[protected]@gmail.com

i purchased one mobile set A810 Model from Hot Spot in Faridabad with extended warrantee
it has never worked with full battery life the battery life is never more than 4-5 Hours after
my cell no is [protected]
many time it was sent for the repairs but after one month it is sent back in the same condition
as i live in assam so it becomes for me to follow up sontinuously
RAHUL SHARMA
All bills are kept intact
pl help

dear sir, ihave a motorola cemra phone model no. ce0168 the problem of mobile is network is not working any sim card i cheek the mobile repeiringcenter in our local area he telme network i,c foult sir solution my problem and purchesed mobile before 2years

I had to put United States as a country because The Bahamas was not listed.

One time ago I used to feel that Motorola was the best company for electronics in the world. When I was a boy, we had a Motorola b/w television. We used Motorola walkie talkies in our police department and I remember the first cellular phones were also pretty good. I had not personally encountered a Motorola product for years, but I was still singing praises about the ones that I had used. Then I bought a Motorola 93121xybsa cell phone and was totally blindsided. I saw my Mom with a RAZR that she had to put down because it kept on dropping calls. I too began to lose calls and I will say this much, based on the performance of this phone I will more than likely never purchase a Motorola product ever again. You are indeed a far step away from the quality company that I grew up relying on.

sir/madam

i am akshay shah ur customer of motorokr e6e standard..... i have given my handset at abhinav technology at ahmedabad on 9-9-2010. (time: 13:29:05)
and they comit me that ur mobile will com back after 20 days bt still on today i haven't get my mobile and ur mubai centre manager mr.pravin vakde (m=[protected]) is making me fool..i am calling daily on his contact number and he is nt answering me properlly. he promise on every week that u will get ur mobile on this week bt i did nt get it...


so because o[censored]r bad service i am going to "GRAHAK SURAKSHA CENTRE"


MY WORK ORDER NO: AY/MO/10/00391
MSN NO: F53AJL2MCN
IMEI NO: [protected]



Akshay.shah
contact number
[protected]
[protected]
[protected]

On[protected] i gave my mobile phone to service center for service. they checked my mobile phone and told its circuit board problem and it comes under the warranty. After 1 week i called in my mobile they told that they gave my mobile phone to the moto care. they told me to call them on[protected]. On that day also they didn't replied me well. on[protected] they called me and told my mobile have water locked and its not come under warranty. they are asking cost for that

i took this phone motorola milestone on 8th of october and have not even used it for two hours and the phone started 15-17 times in those two hours . so i immediately took the phone to the mobile store from where i purchased it. they gave the handset to the service centre in mira road { mumbai } and told me that there is a software issue and hence the service centre guy said it is working fine after putting the new software after removing the older one. i got the phone after two days and i started using it and the problem was even worse it used to start and stop on it's own.
so i got frustrated and again took it to ur service centre in andheri { mumbai }.
the person there again updated the software and gave the phone back but i started using the phone then and there so that there would be no problem this time and still the phone started and completely went off . the service centre guy called his area manager and did let me speak to him. the manager was pathetic and i am soon going to launch a complaint in the consumer court and file case against the manager as well.
he's words were " PLEASE GO WHAT EVER U WANT TO DO I WILL NOT BE ABLE TO HELP U " . If he would have been in front of me i would have royally taken his case .
my kind request is to get the DOA letter to replace the handset which your service centre is denying to do . just keep in mind how would you feel if you take a handset worth 25 grands and did not even get to use it for even a day and it gets damaged not because of your fault.
please please please help me out . nor the manager was helpful nor your service.

From,
Renjith B.G.
Ph: [protected]
Email : [protected]@gmail.com

To whomsoever it may concern

Sir,

Iam a very unsatisfied customer of Redington Motorola services.
Iam having a Motorola A810 mobile handset which is very troublesome.
After purchasing the handset i had a dozens of complaints which I eventually got ride with. I had complaints with its touch screen, board and software. Even after my friends adviced me to buy another handset, I used the same as I bought this mobile after a long struggle. The one and only service centre available or me near to my hometown is the Redington Service centre, Vazhuthacaud, Thiruvananthapuram which is 25km away from my home. When I approached them with my phone complaint, they replied me that the Engineer is leave for that day and they cant do anything without him, even cant identify the complaint. Its not the first time Iam getting some replies like this, also i am sure that any customer who went to Redington services Vazhuthacaud, should had bitter experiences like I had. I feel very sorry to say that if this is the general approach of the whole Redington services then I could say without any doubt that redigton Services is the poorer in their service and customer satisfation! Ihave decided that I will never go for any Motorola products even it is a one rupee product. I[censored] are a concerned person please dont take this as a silly mail. I feel very sorry to say that I hate Motorola and Redington!!!

my handset moto Q9h was deposited on 21.07.10 at HOTSPOT MOBICARE kalkaji delhi which was committed to deliver on 28.07.10, but despite of several visits, calls n mails,they everytime failed there commitment and now m so disturb, as i live in faridabad which is far away from there office,it takes a lot of time n money to visit them. i have talk to all there officers but all in vain , kindly take hard action as they r not serios about there duty

Name Amit Khanna [protected]
Company Hotspot Mobicare
Jobsheet no. 044
Book no. 3914
Date 21.07.10
Location Code 356
EMI No. [protected]

I, Ritesh Kumar, had given my Motorola motorokr Z6 mobile handset at Redington India Limited situated at E-48/4. First Floor, Okhla Industrial Area, Phase-II, New Delhi-110020 on the 5th of June, 2010. Besides several other things, this company also serves as the official service centre of Motorola. My handset was under warranty and it had several problems related to the keypad, battery and software-related problems. After examining my handset, I was informed that it will take around one week to get the thing repaired.

So I went there after one week but the set was not repaired. They asked me to come after one week and also told me to give a call before coming so that they could ensure that the set has been repaired. Next time I kept on calling but no one picked up the phone. So I went like that and as expected they again asked for 10 more days' time. The excuse was that they could not do anything as my set has been sent to Bangalore and it depends on the company how long it takes. From then on I kept on calling them; most of the times they did not pick up the phone; and whenever they picked up, the same old answer that the phone is not yet repaired.

Finally one day, 24th of July (i month and 20 days later), I was lucky. I was told that my phone is repaired and I could go and collect it. Immediately I went. After a long wait of more than an hour, I was finally handed over my set. But to my extreme agony, the set was still not repaired. Only the battery was changed (and I am not sure if they were really apeaking the truth). The software-related problem was not solved. The keypad was not made; only its cover was changed. Moreover when I pointed this to them that my keypad is not repaired properly, they said that since new parts are being given, it will take some time for it to work properly. This was really stupid. And I was not convinced. So I insisted. After a lot of persuasion, they again checked my phone and finally it was found that my keypad is still broken. So ultimately they took more than one and a half months just to change the battery, which could be done in less than a minute.

They asked for 2-3 more days to repair. They took my phone number and said that they would inform when it is done. It is almost 10 days and no news from them. I have tried calling them but again no response. I have become very tired of all this. And to this the hassle and inconvenience that I have to face everyday because of non-availability of my mobile with me.

I am a PhD student at Jawaharlal Nehru Univerity, New Delhi and also working in a research project. So i do not have time on weekdays to pay a visit to the service centre. Moreover it is quite far away from the place of my residence (around 15 kms). So it takes lot of money and effort to reach the shop.

Overall it is a very bad and harassing experience for me. So please look into the matter and ensure that I get my completely repaired set or a replacement set at the earliest without any further problems.

Ritesh Kumar
Work Order No- DE/MO/10/00556
e-mail- [protected]@gmail.com