Motorola Mobility Complaints & Reviews

Dear Team,

With utmost disappointment, I had to agree that the product launched by you was good, however post sale support has been pathetic. I gave complaint a lot of time on your support website of the issue that I am facing due to lower internal memory. I cannot install application of my choice, every time there is a restriction of memory. Have made a lot of attempts to check if this is getting upgraded to 2.2 Froyo, however no information yet.

This is killing the entire experience o[censored]sing Android, there isnt an alternate solution to store all application on my SD card. If there is any help possible please do let me know. I am sick and tired of not using the application that I would wish to. Help........


Regards,

Rahul J

my name is Nijesh Kumar i have purchased motorola XT-502 mobile just one month back, now since one week i am facing a problem of camera in a mobile, if i try to open a camers it is showing error that active camera is not respondng why it is showing like this for just one month, and battery back up is very very poor and all most all every time mobile will be getting hanged. what type of mobile sets motorola is manufacturing and there is service centers in bangalore except one or two and there is no information regarding customer cate number anywhere in any websites

Hi ,

I bought a Motorola MB 300 back flip from Central JP Nagar about 5 months ago.
The phone still has warranty of 7 months left , after 2-3 days of purchase I ran into a lot of software issues on the Andriod 1.5 version.

There are only 2 authorized service showrooms for motorola - Rajajinagar & Jayanagar.

I visited the jayanagar showroom and gave the phone to them to look into the Andriod 1.5 crash issue and also gave them requested documents of Bill & Warranty copies , after 1 day I was given a phone which had multiple issues & crashes than before - so many problems I cannot explain on this complaint.

In simple words , the phone which I bought for about Rs.16,000 was worth nothing as outgoing calls were not going/or delayed , frequent OS crashes .Their response was they plugged and downloaded the latest android 1.5 version and still this crash & issues continue till date...

Apparently andriod 1.5 version has lot of bugs & issues and surprised Motorola went ahead with this software.

It was also announed by Motorola that Motorola MB 300 back flip users would be provided Android 2.1 update which will solve most of the problems , but now on their official site they mention that Asia-Pacific users will remain on 1.5 version and only US customers would get the 2.1 update.

https://supportforums.motorola.com/.../softwareupgrades

This is Corporate Fraud at it's height and some-one needs to hold Motorola responsible as they are cheating the customers of this phone model which have lot of issues inherently built into the phone - HOW COULD THEY SELL THIS TO THE PUBLIC.

Please look into the matter and provide a acceptable resolution.

Regards
Nandan

This is to inform you that i have been using MOTOROLA ZN200 (IMEI:
[protected] since the last 10 months and i am highly
disappointed by its unpleasant customer services and because of that i
am mentally hurt along with huge loss of time and money.

Actually i was facing network and hanging problem with my cell phone,
so i went to Motorola service center, i.e. Redington India Pvt. Ltd.
205 Diamond Trade Center, Near Janjeer Wala Chouraha, Indore-452001,
to resolve my problem. A guy named Vinod addressed me, gave me job
sheet and submitted my cell phone for 7 days. After 7 days my network
problem has been resolved but along with one more problem, that was of
speaker and that i was not facing earlier. Then i again went to
Motorola service center for the resolution of my speaker issue, he has
again submitted my cell phone without job sheet.He said that i will be
getting my cell phone within 8 days because he was sending my cell
phone to Chennai to replace its motherboard. After 8 days when i went
to take my cell phone, i got my cell phone with the same issue then he
told me that he need 1 more week to bring my cell phone's speaker from
the company. I went to service center again to check the status then
he asked me to take my cell phone back and use it until my speaker
comes. After one week when i went to change my speaker he changed my
speaker but the issue has not been resolved. He told me that there
must be some problem with my songs but i played different songs
infront of him with the same issue. He again requested me for 1 more
week to resolve the same problem from Mumbai. For that i cancelled my
reservation first time that was of 12th of April. Eventually when i
got my cell phone, i was shocked by seeing the same issue. He again
gave me commitment that till 17th they will fix my cell phone. I again
cancelled my reservation of 18th of April. I asked him to give
Motorola's email id so that i could shoot a mail but he denied and
gave me Motorola's Toll Free number and Regional Manager's(Dixit Knot-
[protected]) number but he never picks the phone.

I was very furious by the situations around so i made a call to
Motorola's Customer Care Center. There i had a conversation with 3
executives (Rashmi Gupta, Sunita Kumari and Shippra Gehlot). I have
explained every thing and even i warned them that i will go to
CONSUMER FORUM but again i was shocked by their bitter response, "Do
whatever you can!". When i asked them about Dixit Knout i came to know
that he is regional manager of Redington and not of Motorola. That guy
Vinod actually lied to me.

Now after all this nasty experience i don't want that cell phone
instead of it i need a new one. The reason behind that is i had a huge
loss of both money and time. Even i am mentally hurt because i
urgently need to go to Kolkata for my sister's delivery and two times
i cancelled my reservation.

Now its my humble request to you to kindly look into the matter and
assist me with a new cell phone as soon as possible.

I bought Motorola Milestone XT 800 EVDO compatible handset. After migrating my Tata indicom sim to OMH sim card, i required to do some settings in Mobile for using internet thorugh OMH card.

But no one form Tata indicom i.e. customer care and TVH are providing me settings. Kindly help me getting settings so that i can use OMH card.

Ankur Jain
[protected]

Hi,

I have a similar problem. I bought this phone on 30-Apr. The SMS alert rings even on vibrator mode. And it rings every 5 minutes or so till the time you dont read the SMSes.

I am not happy with this behavior. Sometimes I get into very uncomfortable situation during meetings because of this.

I want a replacement of the phone.

Regards,
Setu Shah
M:[protected]

I purchased a Motorola ex115 from KD electronics on 5Th Nov 2010. Iam facing issues from very first day. This handset has lots of issues like I can't send sms to more than one person at a time. only one person gets the sms and all other in the list will get the blank sms. when I contacted service centre. first they updated the software . than replaced the set two times. still the issues are same. Further there is some echo sound in microphone. Finally I got to know that this is a manuafacturing defect and this issue is in lot of handsets. finally I have decided to file the complaint in the court as Iam not getting any resolution of this.

My motorazr v8 is not support the idea & airtel sim card in gujrat but it support the sims outside the gujrat....

It is showing Unregistered Sim.

What should i do ?

plz repling me on my ids - rahul.[protected]@gmail.com & [protected]@yahoo.com....


REGARDS......

We have purchased a cell phone EX 128 Motorola made on 26th Jan2011 from "The Electronic Store Shop No.21 Westend Plaza Next to Convergys Nagras Road Aundh Pune-07". The cell phone was auto swtiched off after sending an SMS to either of the cell phone numbers.This fact was brought to the notice of the salesperson working at the said shop. However, it was very embrassing to listen from the salesperson that no service is provided by the shop and one has to visit the service center independently which is located on JM Road. Also, it was told that you should have reported immediately after the product is received and we are not at all responsible/concerned once the product is taken out from the shop. It seems that the shop is voilating certain number of rights of the consumer about the quality and care of the product purchased. We do not know whether we should approach to the consumer court and what kind of compalint to be launched for such kind of ill treatment with carrying troublesome product.

I had purchased a Motorola Milestone in May 2010. After a month of purchase the phone started giving trouble that automaticlly on its own it would type something & things like that. I gave this for repairs at their service centre in Dadar. After a month they returned this after correcting the fault.

But , now the phone had another problem. It would switch off & become blank automatically. I again gave this to their Dadar service Centre. Its been almost three months & I don't have a concrete reply from them.

They admit that the piece is faulty but they don't have a new handset in stock to replace this piece. Inspite of repeated calls & complaints to the higher officials as well, they are just not replacing my handset.

When I told them to give me the complaint report in writing as to the action taken & the problem with the piece. They say that they can't givbe anything in writing.

Is this a corporate we are dealing with or just any roadside company who happens to manufacture sub standard garbage in the name of Mobile Handsets.

If it would be possible I would like to advertise to the masses not ever to purchase any motorola product. The company (I am not sure if we should call it company) just doesnt believe in after sales service.

PLEASE DONT INVEST IN ANY MOTOROLA PRODUCT EVEN IF IT IS BEING OFFERED IN FREE TO YOU. THEY JUST HARASS.

Dear ,

i have purchased motorola backflip MB300 on 3th january 2011. within a week of purchase i encountered problem of non responsiveness of call key. for this i showed it to the authorised service centre of motorola i.e fine phone solutions in jaynagar in bangalore. they diagnosed the handset and gave back in two days. but again after 3 days the same problem in encountered.
i am very upset with this and want to take some legal actions .

my contact number is [protected]
Name: Ashwani kumar
handset : motorola mb300
purchased on :[protected]

I purchased MB300 Motorola backflip from Planet M express Avenue ,Chennai on december 5th 2010.The set malfunctined on the first day .The store rpelaced and gave me another set after 5 hours of convincing them that it did not work.The second set also malfunctioned within 2 days.It reached a stage where I could not use the phone for basic purpose of calling people.I retrurned the set to 3 COM Technology the authorized service center for Motorola who gave me a slip citing the issues with the mobile.I called Mr Vimal(Android sales division in chennai ,Reddington Sevcies) on 14th Janaury for replacement of the set or refund of cash to which he responded saying that only repair ispossible.This man was supposed to contact me back on 17Th January 2010 which is far away from happening as he is not even bothering to attend the calls.So is his supervisor Mr Jagadeesh (Area Manager).

The end rsult is total loss of 17000Rs and the emotional torture .I would strongly discourage mobile users to stay far away from Motorola brand and Planet M who are selling defective mobiles..

I have brought Motorola Milestone, which a Smarphone developed and announced as the premier product of Motorola, this is the only phone which can give some breath for Motorola in INDIAN market as on today.

the phone right from the day one of my purchase it dosent work on the direct sunlight, the Display I can get only when am in a DARK place becouse the phone senser's are not working!!!! it shows the phone is in the market with out even doing the proper and basic check's on the very basic quality of the product.

i tried contacting the dealer who sold the phone to me Sangeetha Mobiles and they had no clue on the MOTOROLA SERVICE CENTER!!!!!! called up Motrola customer care number which was there in the webpage, registered the compliant till today no response and finally in my repeated calls the Customer care acknowledged that they are a OUTSOURCED AGENCY and they just take the compliant and nothing more to!!!!!! which means to me is just a EYE WASH.

its shows how the company can fool public in India and not bother for any responibility of them, no wonder they have been so badly thrown out of the Indian Market.

Mathews V James

Hi,
I am Vivek Mahadev Topale, brought Motorola WX 180 handset from BIG BAZAR, kandivali (E) on 15 Aug 10.
Since September 10, the mobile is completly dead. So I visited shop and service center twice(first time they ask me to get fresh bill).
Now they are saying mobile is dead because o[censored]nknown reason. they can not repair or replace the handset.
I am hereby confirm that mobile was not damaged and nothing is happened to that but still they are not ready to accept my request.

Need your intervention in getting my query / complaint solvee.
Thanks
Vivek Topale
[protected]

some of contact numbers and mail ids so that you can easily contact top level managements to get service quickly

Motorola india service manager :
Mail1 : [protected]@motorola.com
Mail2 : sireesh.[protected]@motorola.com
Mobile 1:Mr.sireesh +91 [protected]

Redington :
Mail1 : jagadesh.[protected]@redington.co.in
Mail2 : kishore.[protected]@redington.co.in
Mail3 : Panchanathan.[protected]@redington.co.in

Mobile :Mr Jagadesh.N +91 [protected]

if you have any trouble in motorola mobile service call all this nos and give complaint and also send mails .

I buy a mobile from planet M Mukhrjee nager Delhi . Sale person said to me Motorola quality and service not good (He advice me buy other mobile). My believe in Motorola and I buy. I found he is right. Call automatic cut. Switch off, no display. Change time automatic.

Details…………………

6th November Saturday night buy mobile Plant m Mukhrjee Nager Come to Home bulk Problem in Mobile Motorola call center not closed. And planet m call centers no response.


7th November, 2010 Sunday Complaint to Motorola call center She advice me return to dealer
And go to planet m sale person advice me go Motorola service center for solution. Duo letter

8th Nov 10 yamuna vihar service centers no letter. Forward to Laxmi Nager
9th Nov 10 Laxmi Nager service center no made letter.
10th Nov 10 Pitempura service center no made letter forward to Janak puri Service center
11th Nov 10 Janak Puri service center submit mobile for duo letter no responce Motorola company as per janak puri service

no returen call no due letter need to be replace complete board replace (hope old/repaired board in new set) after 20 day give time more then 1 week by janak puri Motorola service center.
WHY (I Buy Motorola Mobile)
Current time Motorola quality and service is very poor. China and local mobile better then Motorola mobile.
I am employee in company duty time 4 day round the Delhi dersan.
Waste money and time.

I have purchased Motorola Backflip MB300 and got several jerks since I got it. Twice I had to visit their service centre for reloading of software as earlier was having some bug. Now I am told it is not going to support Hindi. Can one take this excuse when every country strives for its national language. How come a company doing business can sell a product which does not support its native language. Neither any information was communicated along with product manual of this effect. Please help how we can protect the national pride and protect other fellow contrymen being befooled in future. Shalini [protected]@yahoo.co.in

i buy mororola backflip MB 300., But i am not able to connect it with my pc for internet use.
kindely tell me how to install motorola pc suit.
they did not given any CD to instal that software of pc suit.

I have sent a complaint both to motorola and flipkart.com and they are not responding well..Copy of the complaint is as follows
"I purchased MOTO EX115 from flipkart.com vide invoice # 798386 dated november 10th 2010 . The set was supplied defective , the defect being echo in the microphone. When i contacted flipkart.com they directed me to Khurana Bros. at UG7D Jaina Towers,Janakpuri in New delhi . There one person Mr Sanjeet reluctantly agreed that the set was faulty and needs replacement he asked me to deposit the set there and come after few days to recollect the replacement. I told them that i'v directions from flipkart.com to collect DOA certificate from them and flipkart will give the replacement at home against the DOA given by them. At khurana bros. refused to give DOA and insisted that it is not their policy DOA . I'v contacted flipkart after that and they have not been able to sort out this problem .
I'v not been able to use mobile effectively since day 1. i request you to take due notice of inconvenience caused to me , i'v wasted lot of time ,money and effort on this exercise. Hope you will intervene and get the replacement without any more hassles ! "
Sankalp Sharma
[protected]
[protected]@gmail.com

i purchased one mobile set A810 Model from Hot Spot in Faridabad with extended warrantee
it has never worked with full battery life the battery life is never more than 4-5 Hours after
my cell no is [protected]
many time it was sent for the repairs but after one month it is sent back in the same condition
as i live in assam so it becomes for me to follow up sontinuously
RAHUL SHARMA
All bills are kept intact
pl help