Motorola Mobility Complaints & Reviews

I, Ritesh Kumar, had given my Motorola motorokr Z6 mobile handset at Redington India Limited situated at E-48/4. First Floor, Okhla Industrial Area, Phase-II, New Delhi-110020 on the 5th of June, 2010. Besides several other things, this company also serves as the official service centre of Motorola. My handset was under warranty and it had several problems related to the keypad, battery and software-related problems. After examining my handset, I was informed that it will take around one week to get the thing repaired.

So I went there after one week but the set was not repaired. They asked me to come after one week and also told me to give a call before coming so that they could ensure that the set has been repaired. Next time I kept on calling but no one picked up the phone. So I went like that and as expected they again asked for 10 more days' time. The excuse was that they could not do anything as my set has been sent to Bangalore and it depends on the company how long it takes. From then on I kept on calling them; most of the times they did not pick up the phone; and whenever they picked up, the same old answer that the phone is not yet repaired.

Finally one day, 24th of July (i month and 20 days later), I was lucky. I was told that my phone is repaired and I could go and collect it. Immediately I went. After a long wait of more than an hour, I was finally handed over my set. But to my extreme agony, the set was still not repaired. Only the battery was changed (and I am not sure if they were really apeaking the truth). The software-related problem was not solved. The keypad was not made; only its cover was changed. Moreover when I pointed this to them that my keypad is not repaired properly, they said that since new parts are being given, it will take some time for it to work properly. This was really stupid. And I was not convinced. So I insisted. After a lot of persuasion, they again checked my phone and finally it was found that my keypad is still broken. So ultimately they took more than one and a half months just to change the battery, which could be done in less than a minute.

They asked for 2-3 more days to repair. They took my phone number and said that they would inform when it is done. It is almost 10 days and no news from them. I have tried calling them but again no response. I have become very tired of all this. And to this the hassle and inconvenience that I have to face everyday because of non-availability of my mobile with me.

I am a PhD student at Jawaharlal Nehru Univerity, New Delhi and also working in a research project. So i do not have time on weekdays to pay a visit to the service centre. Moreover it is quite far away from the place of my residence (around 15 kms). So it takes lot of money and effort to reach the shop.

Overall it is a very bad and harassing experience for me. So please look into the matter and ensure that I get my completely repaired set or a replacement set at the earliest without any further problems.

Ritesh Kumar
Work Order No- DE/MO/10/00556
e-mail- [protected]@gmail.com

Hi i am Vijay Sharma , Ph no. [protected], Address 447/5, Govind Puri Kalka-ji,

This complaint is in regards to the services i received from Motorola service centre called as Redington Services Pvt ltd in Okhla. My two months old Motorola mobile phone which i bought for Rs. 26,500 started turning off automatically,when i answer the call or listening to songs and also sometimes i m not able to answer the phone due to some phone issues, i went there on 23 July'10 and i got the resolution as upgrading the build no. of my mobile phone saying that i will not face any issues again however i again started facing the issue the second day wherein my mobile phone started turning off again, I spoke to the concerned person and also the north india manager Dhirender and i was promised callbacks and i was promised a replacement mobile phone whithin 3 days on 24th July '10 however after three days i got to know that dhirender spoke to these service centre people and confirmed that issue was resolved which wasn't the case ,again i spoke to him and he started making stories and lies . again i got disappointed and went there for the third time this time again they said that they may need my mobile phone for observation for a day or so and then i will receive the callback from the manager in redington services name Rohit now its been three days no callback and instead the phone they gave me for stand by also isn't working properly because the callers are not able to hear me , Now i dont have a Job, also i m medically unfit since i am suffering from venous sinus thrombosis(FITS) and they want me to come again and again to there service centre and thats too with no resolution, Please do something about this because these are the people who are not living up to their promises and also treting the customers like animals . Please help me because i m already a pateint of depression and these people are hampering my health as well ....Please help

Hi, I received a text message (I rarely text or receive them!), from Motorola.[protected]@live.com
Nu:[protected] stating I had one GBP950,000. I was advised on messge to call [protected].

I have sent an email to this address motorola.[protected]@live.com advising them to stop sending fradulent emails to people on their mobile phones telling them they have won money, when in fact its a bloody hoax. Who ever is doing this needs to be terminated from any employment they have and never allowed to be reinstated with any IT or Communications company period!!!

I trust who handles this website can fwd such complaints to the complaints tribunal in Australia and other countries of various receipents.

regards,

We are purchase Motorola ZN200 Mobile hendset on 29 july 2009. After aug 2009 this hendset taking problem by hanging. We submit this hendset in service center (Chanakaya tech.) after oct month I received my hendset but the problem is not solveout. then this hendset again submit the service center but the hendset not received till date. the service center provide us one used simple hendset Motorola w375. this hend set display was not clear on the received time but the service center told that that this hendset damaged by u and they are not return my mobile hendset.
Swati Sachidanand
295-suresh nagar, thatipur gwalior
M.P Mobile No. [protected]
[protected]

I send my Phone to Authorised Service Center. M/S Ganpati Communications Near 3ch-1 Tara Singh Apartment Manu Marg, Alwar Rajasthan Telephone[protected], [protected], [protected] on 21 April 2010 receipt no. 062.
The problem was dust particles were present on left side inside the LCD Glass. It causes problem in taking photographs during sunlight. The service center manager break the LCD Glass while opening the phone. And assured me to take the phone after 3 days.
I asked for stand by phone but he refused and said this type of facility is not available in Alwar.

After 3rd day i.e on 24 April 2010 I tried to contact by phone but it was no-reply and I personally visited service center but it remained closed for another 3 days. After that I again went on 28th April 2010 the service person again demanded maximum 15 days time and said the spare parts are not available all over India and said he will contact me as soon as he get the phone repaired. After waiting for 15 days again there is no phone call received from service center I visited service center on 13th may 2010. The service person handed me the Phone with poorly laminated and completely full of dust. I said please remove the lamination I don’t need it. But that person said no sir again the dust will go in the cell phone so its better use it as laminated. Since my phone was looking very ugly I myself removed the lamination and found some very cheap plastic glass kept over my phone and lamination was don’t to hide it.
I asked that person is this the work done by authorised service center. And is this was the condition of my phone when I send it for service. That man said sir the parts are not available anywhere and again demanded for 7 days time. Again waiting for 7 days I still have no information and whenevey I try to contact the cell phone are no reply. But when I try their phone from someone else phone they says, ‘sir Please bear with us now we cant tell you how much time it will take to get the phone repaired’. I mailed several time to Mororola ([protected]@custhelp.com) but always get some reply with link which again targets to [protected]@custhelp.com. After that I contacted Redington Service(Handles service of Motorola Phone) about my problem but there was no response. Againg after I send email to Redington Services and threat them to complain in consumer court and solve this matter legally. On 25 may 2010 receive call from M/S Sushila from Redington Services that Face Plate or LCD glass of Motorola Zn5 has been arranged and courier will take sone time from Chennai to Alwar. So cell phone will be delivered in one week. Now its almost 7 days overdue and I am still waiting.

I had purchased one handset EM 30 Cherry in January 2009 from The Mobile Store, Udaipur, later the instrument had charging problem. The instrument was taken to the local authorised service center (RISHABH TELECOM, Udaipur) where it was informed that the instrument would be sent to the company for repair. It was them submitted to the service center on 22/12/2009. After giving the handset to the center it took almost three months to get it repaired & that too after so many regular follow-ups. I was not getting any satisfactory response from the center. After that when my handset was given to me in March 2010 it again started new problem, there was no sound from ear piece. Again it was given to the same service center on 5th April 2009, till date I haven't got any response. So now its almost six months I am not using my handset . Kindly do the needful in this regard, the details are appended below:
IMEI No: [protected]
Work order no: UR/MO/10/0002
Complain no:[protected]

Thanks

I purchased a motorola yuva ( W 388) handset in the month of september in the year 2009. It got some message error after few months . We informed it to the retailer and finally handset was submitted at motorola service center at Bhopal. It is still with them and they are extending the date whenever we are asking for it . This has been going on from past two months. We had some error in our nokia handset but they replaced it in a very few days. nokia is a much better company then Motorola in customer service. We are fed up with the extension of date and poor customer service . Motorola is a Internationally renowed company and this kind of service wasn't expected . It is very dissatisfying for its customers

Dear sir,

i brought a new Mororola Rokr e6 mobile at 2008..

that touch screen very wrost screen, 2 times failure that screen,

but now not available for screen to change, then how can i keep it that mobile in future..

service center people told me company will stopprd that touch screen spares.

so what i do........
this is my
IMEI NO : [protected]
Serial No : F53AJE2267

[protected] this is my mobile no

speaker of my moto ming was not working so I given it to service cetre, they told me after checking that flap has to be changed costing Rs.2400, I haven't done it then. After that I found one day that business card reader of it was also not working, actually they have taken out something so that camera can not be set on micro mode.
Again when when I have gone to same service centre and asked for camera and flap,
first for camera they told we cant trust customer as it so long and for flap they told it will not work after changing it too due to water have gone inside.
I dont know how this can even possible when I m not using the phone. Also I have to pay Rs.115 for the same thing, even though I have last times slip.
If they dont trust us how can we?

I am trying for past 5 days i am trying to get GPRS setting for my Motorola MIlestone (A853) phone but there is no good progress, Customer care people are not supporting well. MY mobile no is [protected]

Please help me in getting the settting at the earliest

sir/madam
my phone is in service center in pc world panipat for 5 months and my phone was in warranty period.no one in service center is taking pain to give me satisfactory reply and not giving my phone back.if this type of service i will get i request you to replace me old phone with new phone .i think so you will look seriously in my complaint and reply me ASAP.
my contact details are:;
gopesh rawal
+91-[protected]

Dear sir
I have purchased motorola q9 on 29 th april 2009 but it never works properly from the day one. i have deposited in the custody of authorised service centre at jammu twice in warranty period but the problem is not resolved .now its in the custody of service centre from 6th feb but neither i have got back handset back nor any reply from motorola,s helpline inspite of my several mails.they are not turning to complaints.i have sparingly used this handset now i want to sue the company which is behaving like deaf .
Regards
Raj kumar [protected]

I sent my cellphone (i776) to Motorola for repairs to Motorola in El Paso Texas. That was two months ago! My case #[protected]. Motorola is saying they never received my phone however, SOMEBODY from Motorola sent my SIM card via UPS# 1Z1F4R[protected] and didn't send my phone. Motorola (repair dept) is saying they have no knowledge of my phone.

So who had my cellphone! Why did they send the SIM card via UPS w/tracking# using the same El Paso Texas address i sent my cellphone to?

Please call me[protected] and let me know if there is anything that can be done to resolve this on-going headache.

i have purchased a motorola w180 from store(vishal elektrocrafts,197 sarat bose road,kol-29) near to my house for my father,my father uses the aircel network,when my father started to use this handset suddenly he found out that it was not supporting the network at all,when we talked with the store maneger he told us that he would replace the phone and our problem would be solve immedeatly but when we got new replaced handset from the store the problem did not cure,the store sales guy told me that motorola w180 did not supporting the aircel network at all,the motorola w180 is only can be used in vodaphone network properly.

I am Navjot singh From Amritsar (Punjab).
I was Purcahsed motorola A810 mobile . My mobile is automaticlly restart and Data cable Not attach,Hang PCB Problem. The service centre Provide me a DOA certificate on[protected]. But the service centre told me that the replace mobile is given by that shop where i purchase this mobile, The name of the purchasing shop is THE MOBILE STORE.But THE MOBILE STORE told that there is not any information from company side about REPLACE of mobile. I hope you solve my problem as earlier as posible. Kindly reply me.

This is an email I have received to pay £466 to receive a cheque od £500,000. Please let me know it this is a scam?
Date: 22/02/10

WELCOME TO DHL DIPLOMATIC POST,

Below is the valid information for the direction of your payment to you for the dilvery of your parcel to you;


DHL United Kingdom Courier Services does not accept payment on delivery because your payment would be used for the expense covered.
For your location the your delivery charges is £445.00 Great British Pounds.And we would like to confirm your payment before we can head for your destination.You are to be aware that the delivery of your parcel is diplomatic thus the high cost of delivery due to the large amount in cheque that we are to deliver to you.
Please find below the details of our accounting officer which you will need to make your payment:





Receiver Name: Mrs Portia Anderson
Location: United Kingdom London
Amount Paid: £445.00 Great British Pounds

All Payments are to be made at via Western Union Money Transfer, and after payment you are to send the scan copy of your payment for prove of payment.
As soon as we confirm your payment will head for your destination.And updates would be given to you on the location of your parcel until it gets to you.

Note: The receiver must have a valid ID card or Drivers Lincense for prove of ownership.

We look forward to give you the best of our services.

Thanks,

Mr.Gordon Peterson
Director Of Oversea Delivery
DHL Courier Delivery United Kingdom


[protected][protected][protected][protected]
Hotmail: Trusted email with Microsoft’s powerful SPAM protection. Sign up now.


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Respected sir,
I purchased a MOTO Rokr E6 on 18th mar 09, but about 4months back it started giving black spots while taking pictures. Firstly I tried it at Motorola service center at bikaner, they took about a month and told me to get it right at Motorola service center (Radington services) Jaipur. So back in mid december gave it for service (Service No:05654), but after a month they replied that it would be repairable at Delhi only and thus they sent it for Delhi. And at every inquiry they are having the same answer that you should try a week later.
Kindly help me

Dear Concern,
This is to bring to your notice that, I have applied for the claim of the insurance of my theft Motorola ZN5 mobile which I purchased in Univercell Mysore. I have submitted all necessary documents before 3 months with the insurance claim form. but still no updates or response from Univercell. As per Univercell commitment during the pruchase of the handset. It will take maximum of 45 days for clearing the insurance claimed amount. But it has taken already around 90 days. Dont they have any SLA?. Is this the quality of service which Univercell provides? If I call to[protected] the landline number of your corporate office no body picks the call. I lost my patience. Kindly do the needdul.

The claim reference number is 425.

Regards,
Deepak.R
[protected]
[protected]@gmail.com

Last year, 2009 in January my Motorola V8 stopped working properly, the display stopped showing anything, it was a simple complaint, and was due to bad wiring in the cell phone as I had been told my the executive who sat at the front desk of the Motorola Service centre in Gurgaon. I was told that I would receive my phone in 24 hours. But after repeated trips it was of no avail and I still did not get my phone back. After calling them multiple times and after having been thoroughly harrassed by the people who worked for Motorola and screaming back at them I finally got my phone back, and it was still not fixed. The display was working but now they had added new problems to my phone somehow. It took me 3 weeks and still my phone was not fixed. The people of Motorola used abraisive language, I wrote a strongly worded email to them and even that got no response.
I as an Indian consumer have been thoroughly harrasses by them and would like to request that me grievances be solved at the earliest possible date.
I have all the receipts and coupons to prove their time delay.

I HAD BOUGHT A MOTOROLA CELL
DATE OF MANUFACTURING OCT 2007

RSN NO. RMRMSI400014

MSN NO. G1DAMV24K7

MDN NO. [protected]

CUSTOMER NAME ZANDRA SEQUEIRA
CONTACT PERSON ZANDRA SEQUEIRA
TEL NO [protected]
ADDRESS KOREGOAN PARK, PUNE 411001

PART OF PURCHASE O[censored]NIT 18/12/2007

ENGINEER'S REMARKS
HANDSET DEAD DOA APPROVED BY MOROROLA

I HAD GIVEN IT TO JOHNSON FOR REPAIRS THE UNIT THAT DOES REPAIRS
ON 20/1/2008 HIS TEL NO IS [protected]

DOA STICKER NO 20327
WORK ORDER NUMBER PU/MO/08/06503
PURCHASE /INVOICE DATE 24/10/08

DATE IN 24/10/08
MODEL V9M
DATE OF MANUFACTURING OCT 2007
RSN NO RMRMSI400014
MSN NO G2OAHV24K7
MDN NO [protected]

AS U CAN C I PURCHASED THIS SET IN 2007 AND
PAID OVER 19,000/
I AM RUNNING ABOUT FROM THE SEVICE CENTRE THAT
IS JOHNSON ON FC ROAD
THEN TO VARIOUS OUTLETS FOR REPLACEMENTS AS
JOHNSON HAD SENT ME TOO AND NOTHING HAPPENED
NOW IT IS BETWEEN MOTOROLA AND RELIANCE AS
PRAVIN WHO HEADS THE MOTOROLA IS BOMBAY
TOLD ME THAT IT IS THE DUTY OF RELIANCE THAT
IS RAVINDRA WHO HAS NOW BEEN TRANSFERRED
TO BOMBAY TO GIVE ME THE REPLACEMENT
WITH A WARRANTRY FOR 1 YEAR
EACH 1 IS PUSHING THE BUCK
MOTOROLA THAT IS PRAVIN SAYS THAT
RELIANCE PURCHASE THE HANDSETS FROM MOTOROLA
AND SO IT IS RELIANCE DUTY TO GIVE ME A REPLACEMENT
WITH A WARRANTRY
I HAVE GONE ON A NUMBER OF CONFERENCE CALLS WITH
PRAVIN MOTOROLA AND RAVINDRA RELIANCE BOTH TALK
VERY SWEETLY BUT HOWEVER I AM IN SQUARE 1
RELIANCE GAVE ME A PIECE ABOUT 3 WEEKS AGO
WITH NO WARRANTRY
I TOLD THEM I WILL NOT BE ABLE TO SELL THIS HANDSET
AND SHOULD I USE IT AND IT GOES DEAD AGAIN THEN
WHAT DO I DO
IF THIS IS NEW THEN I NEED A WARRANTRY FOR IT FOR
1 YEAR THEY PROMISED BUT TILL DATE NOTHING IS DONE

THE HEAD OFFICE IS THE THE USA
I CHECKED THE SITE BUT DO NOT KNOW HOW TO GO TO THE
CUSTOMER COMPLAINTS

BETWEEN
PRAVIN MOTOROLA AND RAVINDRA RELIANCE I THOUGT
IT WAS ALL SORTED OUT AND I JUST HAD TO PICK UP THE
HANDSET
ALSO LET ME TELL U THE BOX WAS VERY OLD FADED BOX
I ASKED AMIT THE SERVICE ENGINEER AT RELIANCE AT
GODREJ MELINIIUM AS TO WHY IT LOOKED SO OLD AMIT
SAID IT WAS LYING IN THE STORE ROOM I TOLD HIM WOULD
HE BUY A SET LOOKING AT THE BOX HE JUST SMILED

THANKS, DO HELP ME
ZANDRA