Motorola Mobility Complaints & Reviews

Dear sir
I have purchased motorola q9 on 29 th april 2009 but it never works properly from the day one. i have deposited in the custody of authorised service centre at jammu twice in warranty period but the problem is not resolved .now its in the custody of service centre from 6th feb but neither i have got back handset back nor any reply from motorola,s helpline inspite of my several mails.they are not turning to complaints.i have sparingly used this handset now i want to sue the company which is behaving like deaf .
Regards
Raj kumar [protected]

I sent my cellphone (i776) to Motorola for repairs to Motorola in El Paso Texas. That was two months ago! My case #[protected]. Motorola is saying they never received my phone however, SOMEBODY from Motorola sent my SIM card via UPS# 1Z1F4R[protected] and didn't send my phone. Motorola (repair dept) is saying they have no knowledge of my phone.

So who had my cellphone! Why did they send the SIM card via UPS w/tracking# using the same El Paso Texas address i sent my cellphone to?

Please call me[protected] and let me know if there is anything that can be done to resolve this on-going headache.

i have purchased a motorola w180 from store(vishal elektrocrafts,197 sarat bose road,kol-29) near to my house for my father,my father uses the aircel network,when my father started to use this handset suddenly he found out that it was not supporting the network at all,when we talked with the store maneger he told us that he would replace the phone and our problem would be solve immedeatly but when we got new replaced handset from the store the problem did not cure,the store sales guy told me that motorola w180 did not supporting the aircel network at all,the motorola w180 is only can be used in vodaphone network properly.

I am Navjot singh From Amritsar (Punjab).
I was Purcahsed motorola A810 mobile . My mobile is automaticlly restart and Data cable Not attach,Hang PCB Problem. The service centre Provide me a DOA certificate on[protected]. But the service centre told me that the replace mobile is given by that shop where i purchase this mobile, The name of the purchasing shop is THE MOBILE STORE.But THE MOBILE STORE told that there is not any information from company side about REPLACE of mobile. I hope you solve my problem as earlier as posible. Kindly reply me.

This is an email I have received to pay £466 to receive a cheque od £500,000. Please let me know it this is a scam?
Date: 22/02/10

WELCOME TO DHL DIPLOMATIC POST,

Below is the valid information for the direction of your payment to you for the dilvery of your parcel to you;


DHL United Kingdom Courier Services does not accept payment on delivery because your payment would be used for the expense covered.
For your location the your delivery charges is £445.00 Great British Pounds.And we would like to confirm your payment before we can head for your destination.You are to be aware that the delivery of your parcel is diplomatic thus the high cost of delivery due to the large amount in cheque that we are to deliver to you.
Please find below the details of our accounting officer which you will need to make your payment:





Receiver Name: Mrs Portia Anderson
Location: United Kingdom London
Amount Paid: £445.00 Great British Pounds

All Payments are to be made at via Western Union Money Transfer, and after payment you are to send the scan copy of your payment for prove of payment.
As soon as we confirm your payment will head for your destination.And updates would be given to you on the location of your parcel until it gets to you.

Note: The receiver must have a valid ID card or Drivers Lincense for prove of ownership.

We look forward to give you the best of our services.

Thanks,

Mr.Gordon Peterson
Director Of Oversea Delivery
DHL Courier Delivery United Kingdom


[protected][protected][protected][protected]
Hotmail: Trusted email with Microsoft’s powerful SPAM protection. Sign up now.


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Respected sir,
I purchased a MOTO Rokr E6 on 18th mar 09, but about 4months back it started giving black spots while taking pictures. Firstly I tried it at Motorola service center at bikaner, they took about a month and told me to get it right at Motorola service center (Radington services) Jaipur. So back in mid december gave it for service (Service No:05654), but after a month they replied that it would be repairable at Delhi only and thus they sent it for Delhi. And at every inquiry they are having the same answer that you should try a week later.
Kindly help me

Dear Concern,
This is to bring to your notice that, I have applied for the claim of the insurance of my theft Motorola ZN5 mobile which I purchased in Univercell Mysore. I have submitted all necessary documents before 3 months with the insurance claim form. but still no updates or response from Univercell. As per Univercell commitment during the pruchase of the handset. It will take maximum of 45 days for clearing the insurance claimed amount. But it has taken already around 90 days. Dont they have any SLA?. Is this the quality of service which Univercell provides? If I call to[protected] the landline number of your corporate office no body picks the call. I lost my patience. Kindly do the needdul.

The claim reference number is 425.

Regards,
Deepak.R
[protected]
[protected]@gmail.com

Last year, 2009 in January my Motorola V8 stopped working properly, the display stopped showing anything, it was a simple complaint, and was due to bad wiring in the cell phone as I had been told my the executive who sat at the front desk of the Motorola Service centre in Gurgaon. I was told that I would receive my phone in 24 hours. But after repeated trips it was of no avail and I still did not get my phone back. After calling them multiple times and after having been thoroughly harrassed by the people who worked for Motorola and screaming back at them I finally got my phone back, and it was still not fixed. The display was working but now they had added new problems to my phone somehow. It took me 3 weeks and still my phone was not fixed. The people of Motorola used abraisive language, I wrote a strongly worded email to them and even that got no response.
I as an Indian consumer have been thoroughly harrasses by them and would like to request that me grievances be solved at the earliest possible date.
I have all the receipts and coupons to prove their time delay.

I HAD BOUGHT A MOTOROLA CELL
DATE OF MANUFACTURING OCT 2007

RSN NO. RMRMSI400014

MSN NO. G1DAMV24K7

MDN NO. [protected]

CUSTOMER NAME ZANDRA SEQUEIRA
CONTACT PERSON ZANDRA SEQUEIRA
TEL NO [protected]
ADDRESS KOREGOAN PARK, PUNE 411001

PART OF PURCHASE O[censored]NIT 18/12/2007

ENGINEER'S REMARKS
HANDSET DEAD DOA APPROVED BY MOROROLA

I HAD GIVEN IT TO JOHNSON FOR REPAIRS THE UNIT THAT DOES REPAIRS
ON 20/1/2008 HIS TEL NO IS [protected]

DOA STICKER NO 20327
WORK ORDER NUMBER PU/MO/08/06503
PURCHASE /INVOICE DATE 24/10/08

DATE IN 24/10/08
MODEL V9M
DATE OF MANUFACTURING OCT 2007
RSN NO RMRMSI400014
MSN NO G2OAHV24K7
MDN NO [protected]

AS U CAN C I PURCHASED THIS SET IN 2007 AND
PAID OVER 19,000/
I AM RUNNING ABOUT FROM THE SEVICE CENTRE THAT
IS JOHNSON ON FC ROAD
THEN TO VARIOUS OUTLETS FOR REPLACEMENTS AS
JOHNSON HAD SENT ME TOO AND NOTHING HAPPENED
NOW IT IS BETWEEN MOTOROLA AND RELIANCE AS
PRAVIN WHO HEADS THE MOTOROLA IS BOMBAY
TOLD ME THAT IT IS THE DUTY OF RELIANCE THAT
IS RAVINDRA WHO HAS NOW BEEN TRANSFERRED
TO BOMBAY TO GIVE ME THE REPLACEMENT
WITH A WARRANTRY FOR 1 YEAR
EACH 1 IS PUSHING THE BUCK
MOTOROLA THAT IS PRAVIN SAYS THAT
RELIANCE PURCHASE THE HANDSETS FROM MOTOROLA
AND SO IT IS RELIANCE DUTY TO GIVE ME A REPLACEMENT
WITH A WARRANTRY
I HAVE GONE ON A NUMBER OF CONFERENCE CALLS WITH
PRAVIN MOTOROLA AND RAVINDRA RELIANCE BOTH TALK
VERY SWEETLY BUT HOWEVER I AM IN SQUARE 1
RELIANCE GAVE ME A PIECE ABOUT 3 WEEKS AGO
WITH NO WARRANTRY
I TOLD THEM I WILL NOT BE ABLE TO SELL THIS HANDSET
AND SHOULD I USE IT AND IT GOES DEAD AGAIN THEN
WHAT DO I DO
IF THIS IS NEW THEN I NEED A WARRANTRY FOR IT FOR
1 YEAR THEY PROMISED BUT TILL DATE NOTHING IS DONE

THE HEAD OFFICE IS THE THE USA
I CHECKED THE SITE BUT DO NOT KNOW HOW TO GO TO THE
CUSTOMER COMPLAINTS

BETWEEN
PRAVIN MOTOROLA AND RAVINDRA RELIANCE I THOUGT
IT WAS ALL SORTED OUT AND I JUST HAD TO PICK UP THE
HANDSET
ALSO LET ME TELL U THE BOX WAS VERY OLD FADED BOX
I ASKED AMIT THE SERVICE ENGINEER AT RELIANCE AT
GODREJ MELINIIUM AS TO WHY IT LOOKED SO OLD AMIT
SAID IT WAS LYING IN THE STORE ROOM I TOLD HIM WOULD
HE BUY A SET LOOKING AT THE BOX HE JUST SMILED

THANKS, DO HELP ME
ZANDRA

I gave my mobile for repairs to Nagashree Communications, Shop No. 208, Mahendra Arcade, K.R.R. Road, Karangalpady, Mangalore-575002; Cell: [protected], [protected]. I was given an estimate that the keypad, motherboard and screen had to be replaced and I would be charged Rs. 2200.00 for the above. When I went to take the repaired phone, one Mr. Praveen and a lady at the above mentioned service centre, gave me a used handset (which was not mine)with a broken front panel. They asked me to come another day to get the front panel changed. Upon insisting that my original phone be returned to me, they gave me my handset, but its front panel, too, was broken during repairs. My complaint is that: 1. Why was my handset replaced with another one without my permission. 2. Why was the motherboard, Keypad and screen not changed in my handset? 3. is there no responsibility of the service centre towards the product's safety? Upon insisting on these questions, a RACIST remark was made against me by the lady and abusive words were used by her. No senior employee was available although just a few moments before, Praveen had been speaking to his senior detailing my case to him on phone. When i tried to contact him, all his four phone numbers were switched off. His name is Mahesh and he belongs to the following office: Shop No. 6, 1st floor, Narahari Complex, Kalsanka, Udupi-576102. Cell: [protected], [protected].

Respected Sir,

I have a MOTOROLA W230 model mobile which I had bought one year before and since today morning I lost connectivity, both incoming and outgoing. I am using IDEA prepaid connection. When I consulted with customer service agent, they informed me that there is problem for using IDEA connection in this model of mobile. I am not satisfied with the response I got from them. Hence I request you to enquire about this issue and hoping for a response from your end. Also note my IMEI No. [protected] and my mobile number is [protected] / [protected].

Regards,
Dinu S.

dear sir,
i am Rakesh kumar from, barnala(Punjab) i have a problem regarding motorola Mobile L9. which was i submitted motorola care
in bathinda service center. they don't give me the phone. i have to return to the customer. custmer register a case in consumer court in barnala against me. please contact immediatly to me for sollution.

Rakesh Kumar
M/s A.K. Watch Co.
Sadar Bazar, Barnala
[protected]

Dear Sir/Madam,

I have purchased a Motorola Razr some 18 months ago. I have always used Motorola handsets in the past - being a loyal customer. However for the past 2 weeks I am having a horrifying experience as I keep getting a "UNREGISTERED SIM " message. I have also changed my SIM (Vodaphone) and the problem remains.

MY IMEI number is : [protected]

Kindly guide on what needs to be done !

rgds
Roopali

Dear Sir,
I have gone to Motorola Service Center, Rourkela to register the IMEI of my mobile (Motorola V-8) on 2nd December. At that time my mobile was working properly. There they installed a wrong software in my mobile and it stopped working and they are telling, "We are sorry! it can't be repaired now." Please tell me sir what should I do.
Regards

I, Sidhu, have given my Motorola E8 at Motorola Serice Centre, Redington, Somajiguda, Hyderahad on 6th Nov 2009. On that day they said it will take ten days then they said few more days now its almost 2 months and still they are not giving my phone back.

Horrible service centre. I want to complain against them.

Hi,
I have purchased the motorola ROKR Z6 mobile on FEB 2008 from Hash 10 mobile Shop in Coimbatore,Tamil nadu.
As a branded mobile, i even checked on 29/11/2009 ,the IMEI no. by sending msg to 53232 said by Vodafone Customer Care. And the reply was also as SUCCESS for it.
But, from DEC 1st, the mobile is not working and it is saying as "UNREGISTERED SIM". I am not able to use the phone at all. SIM is working with other mobiles.
I have seen the complaints stating the Service Providers are not updating the list of VALID IMEI properly and therby disconnecting the connection of even VALID ones.
Please do look into this complaint and resolve asap.

IMEI NO: [protected]
Service Provider : Vodofone

I purchased Motorola ROKR Z6, 2 years back all was well untill[protected]. But after that it is dead no Operater SIM working on it , It seems that Motorola sets IMEI no is invalid. I have receipt of the product with IMEI no stating on it , when I contected with store where I brought it, they said goto to Motorola Service Center, and Motorola Service Center is not responding well, today[protected] whole day my mobile is dead. who is going to resolve it ??

I had purchased new motorola zn200 mobile phone on date 28/11/2008, which got some problem in july 2009 and so i had given it in the rajkot city service center name Swastik Technocare, Block no. 59, Rantandeep, Opp. Panchsil Plaza, Kotecha Nagar Main Road, Rajkot to owner of this service center Mr. Jagat Ajmera (Mobile No. [protected]). He had made all relevant documents for its repairing and told me to contact after one month as this is the routine time from company to receive answer. Although he has not given me my copy of jobsheet by telling that after message received from company that is the mobile is repairable or not after that I will give u jobsheet. Here to tell my mobile got water damage. But till date he had not given me my jobsheet or the handset. Everytime when i go to service center he tells me that v have not received any message from company. From last many days he do not take my phone calls and also not giving my mobile. I think he is thief person.

IMEI NO. NOT REGISTRED

I have purchased Motorola Z6 Black from M/s Hotspot Retail Pvt.ltd, Shop No G-1, Gopinath Marg, G.G.Tower, New Colony, Jaipur - 302001 and Cash Invoice no.[protected] dated 20/01/2008. This IMEI Number of the set is 355556/01/021746/3. My Customer ID is [protected] on Bill Copy.

Now the service provider Airtel says:That the above IMEI Number is not valid.No service provider will give service to your mobile phone set after 29/11/2009 as per directive from government. Please look into the complaint and register the IMEI Number of this set.
Thanking you in anticipation.

Yours
Amit Sinha
22, Shyam Vihar, Drunpuri Road,
200 Ft Byepass, Ajmer Road,
Near Gati Courier,
Jaipur. 302024
INDIA
Contact No : [protected]
[protected]

Incl : Photo Copy of Cash Invoice

Hello,

I bought a motorola mobile, razr2(v8) from big razr outlet in pune around 1 and a half year back with proper bill and all.
For last few days, i am getting message from my telecom vendor(Airtel) that my phone has invalid imei. i am wondering how could a motorola phone has invalid imei.
My imei number is - [protected], which i have verified reflects my phone.

Could you please let me know, in such a scenario whom i should drag to consumer court. I am facing lots of trouble because of this as the phone has stopped working from today.

-A.