Motorola Mobility Complaints & Reviews

Dear Concern,
This is to bring to your notice that, I have applied for the claim of the insurance of my theft Motorola ZN5 mobile which I purchased in Univercell Mysore. I have submitted all necessary documents before 3 months with the insurance claim form. but still no updates or response from Univercell. As per Univercell commitment during the pruchase of the handset. It will take maximum of 45 days for clearing the insurance claimed amount. But it has taken already around 90 days. Dont they have any SLA?. Is this the quality of service which Univercell provides? If I call to[protected] the landline number of your corporate office no body picks the call. I lost my patience. Kindly do the needdul.

The claim reference number is 425.

Regards,
Deepak.R
[protected]
[protected]@gmail.com

Last year, 2009 in January my Motorola V8 stopped working properly, the display stopped showing anything, it was a simple complaint, and was due to bad wiring in the cell phone as I had been told my the executive who sat at the front desk of the Motorola Service centre in Gurgaon. I was told that I would receive my phone in 24 hours. But after repeated trips it was of no avail and I still did not get my phone back. After calling them multiple times and after having been thoroughly harrassed by the people who worked for Motorola and screaming back at them I finally got my phone back, and it was still not fixed. The display was working but now they had added new problems to my phone somehow. It took me 3 weeks and still my phone was not fixed. The people of Motorola used abraisive language, I wrote a strongly worded email to them and even that got no response.
I as an Indian consumer have been thoroughly harrasses by them and would like to request that me grievances be solved at the earliest possible date.
I have all the receipts and coupons to prove their time delay.

I HAD BOUGHT A MOTOROLA CELL
DATE OF MANUFACTURING OCT 2007

RSN NO. RMRMSI400014

MSN NO. G1DAMV24K7

MDN NO. [protected]

CUSTOMER NAME ZANDRA SEQUEIRA
CONTACT PERSON ZANDRA SEQUEIRA
TEL NO [protected]
ADDRESS KOREGOAN PARK, PUNE 411001

PART OF PURCHASE O[censored]NIT 18/12/2007

ENGINEER'S REMARKS
HANDSET DEAD DOA APPROVED BY MOROROLA

I HAD GIVEN IT TO JOHNSON FOR REPAIRS THE UNIT THAT DOES REPAIRS
ON 20/1/2008 HIS TEL NO IS [protected]

DOA STICKER NO 20327
WORK ORDER NUMBER PU/MO/08/06503
PURCHASE /INVOICE DATE 24/10/08

DATE IN 24/10/08
MODEL V9M
DATE OF MANUFACTURING OCT 2007
RSN NO RMRMSI400014
MSN NO G2OAHV24K7
MDN NO [protected]

AS U CAN C I PURCHASED THIS SET IN 2007 AND
PAID OVER 19,000/
I AM RUNNING ABOUT FROM THE SEVICE CENTRE THAT
IS JOHNSON ON FC ROAD
THEN TO VARIOUS OUTLETS FOR REPLACEMENTS AS
JOHNSON HAD SENT ME TOO AND NOTHING HAPPENED
NOW IT IS BETWEEN MOTOROLA AND RELIANCE AS
PRAVIN WHO HEADS THE MOTOROLA IS BOMBAY
TOLD ME THAT IT IS THE DUTY OF RELIANCE THAT
IS RAVINDRA WHO HAS NOW BEEN TRANSFERRED
TO BOMBAY TO GIVE ME THE REPLACEMENT
WITH A WARRANTRY FOR 1 YEAR
EACH 1 IS PUSHING THE BUCK
MOTOROLA THAT IS PRAVIN SAYS THAT
RELIANCE PURCHASE THE HANDSETS FROM MOTOROLA
AND SO IT IS RELIANCE DUTY TO GIVE ME A REPLACEMENT
WITH A WARRANTRY
I HAVE GONE ON A NUMBER OF CONFERENCE CALLS WITH
PRAVIN MOTOROLA AND RAVINDRA RELIANCE BOTH TALK
VERY SWEETLY BUT HOWEVER I AM IN SQUARE 1
RELIANCE GAVE ME A PIECE ABOUT 3 WEEKS AGO
WITH NO WARRANTRY
I TOLD THEM I WILL NOT BE ABLE TO SELL THIS HANDSET
AND SHOULD I USE IT AND IT GOES DEAD AGAIN THEN
WHAT DO I DO
IF THIS IS NEW THEN I NEED A WARRANTRY FOR IT FOR
1 YEAR THEY PROMISED BUT TILL DATE NOTHING IS DONE

THE HEAD OFFICE IS THE THE USA
I CHECKED THE SITE BUT DO NOT KNOW HOW TO GO TO THE
CUSTOMER COMPLAINTS

BETWEEN
PRAVIN MOTOROLA AND RAVINDRA RELIANCE I THOUGT
IT WAS ALL SORTED OUT AND I JUST HAD TO PICK UP THE
HANDSET
ALSO LET ME TELL U THE BOX WAS VERY OLD FADED BOX
I ASKED AMIT THE SERVICE ENGINEER AT RELIANCE AT
GODREJ MELINIIUM AS TO WHY IT LOOKED SO OLD AMIT
SAID IT WAS LYING IN THE STORE ROOM I TOLD HIM WOULD
HE BUY A SET LOOKING AT THE BOX HE JUST SMILED

THANKS, DO HELP ME
ZANDRA

I gave my mobile for repairs to Nagashree Communications, Shop No. 208, Mahendra Arcade, K.R.R. Road, Karangalpady, Mangalore-575002; Cell: [protected], [protected]. I was given an estimate that the keypad, motherboard and screen had to be replaced and I would be charged Rs. 2200.00 for the above. When I went to take the repaired phone, one Mr. Praveen and a lady at the above mentioned service centre, gave me a used handset (which was not mine)with a broken front panel. They asked me to come another day to get the front panel changed. Upon insisting that my original phone be returned to me, they gave me my handset, but its front panel, too, was broken during repairs. My complaint is that: 1. Why was my handset replaced with another one without my permission. 2. Why was the motherboard, Keypad and screen not changed in my handset? 3. is there no responsibility of the service centre towards the product's safety? Upon insisting on these questions, a RACIST remark was made against me by the lady and abusive words were used by her. No senior employee was available although just a few moments before, Praveen had been speaking to his senior detailing my case to him on phone. When i tried to contact him, all his four phone numbers were switched off. His name is Mahesh and he belongs to the following office: Shop No. 6, 1st floor, Narahari Complex, Kalsanka, Udupi-576102. Cell: [protected], [protected].

Respected Sir,

I have a MOTOROLA W230 model mobile which I had bought one year before and since today morning I lost connectivity, both incoming and outgoing. I am using IDEA prepaid connection. When I consulted with customer service agent, they informed me that there is problem for using IDEA connection in this model of mobile. I am not satisfied with the response I got from them. Hence I request you to enquire about this issue and hoping for a response from your end. Also note my IMEI No. [protected] and my mobile number is [protected] / [protected].

Regards,
Dinu S.

dear sir,
i am Rakesh kumar from, barnala(Punjab) i have a problem regarding motorola Mobile L9. which was i submitted motorola care
in bathinda service center. they don't give me the phone. i have to return to the customer. custmer register a case in consumer court in barnala against me. please contact immediatly to me for sollution.

Rakesh Kumar
M/s A.K. Watch Co.
Sadar Bazar, Barnala
[protected]

Dear Sir/Madam,

I have purchased a Motorola Razr some 18 months ago. I have always used Motorola handsets in the past - being a loyal customer. However for the past 2 weeks I am having a horrifying experience as I keep getting a "UNREGISTERED SIM " message. I have also changed my SIM (Vodaphone) and the problem remains.

MY IMEI number is : [protected]

Kindly guide on what needs to be done !

rgds
Roopali

Dear Sir,
I have gone to Motorola Service Center, Rourkela to register the IMEI of my mobile (Motorola V-8) on 2nd December. At that time my mobile was working properly. There they installed a wrong software in my mobile and it stopped working and they are telling, "We are sorry! it can't be repaired now." Please tell me sir what should I do.
Regards

I, Sidhu, have given my Motorola E8 at Motorola Serice Centre, Redington, Somajiguda, Hyderahad on 6th Nov 2009. On that day they said it will take ten days then they said few more days now its almost 2 months and still they are not giving my phone back.

Horrible service centre. I want to complain against them.

Hi,
I have purchased the motorola ROKR Z6 mobile on FEB 2008 from Hash 10 mobile Shop in Coimbatore,Tamil nadu.
As a branded mobile, i even checked on 29/11/2009 ,the IMEI no. by sending msg to 53232 said by Vodafone Customer Care. And the reply was also as SUCCESS for it.
But, from DEC 1st, the mobile is not working and it is saying as "UNREGISTERED SIM". I am not able to use the phone at all. SIM is working with other mobiles.
I have seen the complaints stating the Service Providers are not updating the list of VALID IMEI properly and therby disconnecting the connection of even VALID ones.
Please do look into this complaint and resolve asap.

IMEI NO: [protected]
Service Provider : Vodofone

I purchased Motorola ROKR Z6, 2 years back all was well untill[protected]. But after that it is dead no Operater SIM working on it , It seems that Motorola sets IMEI no is invalid. I have receipt of the product with IMEI no stating on it , when I contected with store where I brought it, they said goto to Motorola Service Center, and Motorola Service Center is not responding well, today[protected] whole day my mobile is dead. who is going to resolve it ??

I had purchased new motorola zn200 mobile phone on date 28/11/2008, which got some problem in july 2009 and so i had given it in the rajkot city service center name Swastik Technocare, Block no. 59, Rantandeep, Opp. Panchsil Plaza, Kotecha Nagar Main Road, Rajkot to owner of this service center Mr. Jagat Ajmera (Mobile No. [protected]). He had made all relevant documents for its repairing and told me to contact after one month as this is the routine time from company to receive answer. Although he has not given me my copy of jobsheet by telling that after message received from company that is the mobile is repairable or not after that I will give u jobsheet. Here to tell my mobile got water damage. But till date he had not given me my jobsheet or the handset. Everytime when i go to service center he tells me that v have not received any message from company. From last many days he do not take my phone calls and also not giving my mobile. I think he is thief person.

IMEI NO. NOT REGISTRED

I have purchased Motorola Z6 Black from M/s Hotspot Retail Pvt.ltd, Shop No G-1, Gopinath Marg, G.G.Tower, New Colony, Jaipur - 302001 and Cash Invoice no.[protected] dated 20/01/2008. This IMEI Number of the set is 355556/01/021746/3. My Customer ID is [protected] on Bill Copy.

Now the service provider Airtel says:That the above IMEI Number is not valid.No service provider will give service to your mobile phone set after 29/11/2009 as per directive from government. Please look into the complaint and register the IMEI Number of this set.
Thanking you in anticipation.

Yours
Amit Sinha
22, Shyam Vihar, Drunpuri Road,
200 Ft Byepass, Ajmer Road,
Near Gati Courier,
Jaipur. 302024
INDIA
Contact No : [protected]
[protected]

Incl : Photo Copy of Cash Invoice

Hello,

I bought a motorola mobile, razr2(v8) from big razr outlet in pune around 1 and a half year back with proper bill and all.
For last few days, i am getting message from my telecom vendor(Airtel) that my phone has invalid imei. i am wondering how could a motorola phone has invalid imei.
My imei number is - [protected], which i have verified reflects my phone.

Could you please let me know, in such a scenario whom i should drag to consumer court. I am facing lots of trouble because of this as the phone has stopped working from today.

-A.

Dear Sir

This is to inform you that i have purchased Motorola Motorokr E8 on 28th of September , but within 15 days it is troubling me like anything, the Problem is software , and phone got automated switched off, i have handed over the phone to the Motorola care on 31st October with the assurance of getting the case resolved by 18th November, i had asked for the change of Handset since the set is only 1 months of Purchase, but despite of that they assured me that the case will be resolved up to your expectation by 18th Nov, i got the repaired set inspite of the new one, and the set which i recieved on 19th was patheitic as the Processing time is extremely slow , i feel that i am sitting on a internet ,given a command and waiting for the processor to process on the command, the repaired set is actually worst, since already 20 days taken for the repair and value to communication is invaluable.
Purchase Date : 28/09/09
IMEI Number : [protected]
TIN No. : [protected]
Mototola Care : Money Communications
Sec 27 Noida Ph. [protected]
Work Order No. : YC/ MO/ 09/ 00891

I hope lodging a complaint with consumer forum will help me sorting the case soon, as its a painful journey through out repairing a handset .

Regards
Samir Jaiswal
Mob. ([protected])

R/s
I have purchased a new mobile phone (MOTOROLA E6) containing IMEI No. [protected] last year and go for extended warrenty for one year by paying Rs. 1,200/- to HOT SPOT MOBILE CARE, SECTOR 14, GURGAON. Now when I feel some problem in the hand set I subimitted it to HOT SPOT, SECTOR 14, GURGAON on 06-Oct.-2009 vide Job Sheet No. 2720/014 Dt. 06/10/09. My problem is that I have not received my set till date and an when I make a call I get a new date by saying your phone is under process. I have received so many dates i,e 15 Oct., 20 Oct., 25 Oct., 29 Oct, 01 Nov., 05 Nov., 10 Nov and 13 Nov. 2009.

And when I make a call and as usal I get a New Date TUESDAY i,e 17 Nov. 2009.
Regarding this I send so many mail to [protected]@hotspot.co.in and phone calls on[protected] but there is no positive response from that side.

Please do the needful.

I am attaching a copy of Job Sheet for your reference.

sir
i shakti pal has brought motorola mobile model E685 in september month from rcm bazar gurdaspur. it was not working from the first day when i insert power sim ( 1300 min STD free for 6 months ) . the owner did not give any risponse .please give us better suggestion where we go to unlock this mobile phone. please also give us nearest service center phone no.

thanking you
yours faithfully
shaktipal
pohne no: [protected] vill. nangal farida, p.o.-taragarh
teh. pathankot , distt. gurdaspur
punjab . pin 143534

Purchased a motorola rokr z-6 from electro world G-1,Ground floor,Savitri market, Sector-18, Noida -201301,
Vide bill no.3684 dated-1 Aug 2007. As per set and cash memo IMEI Number of the set is[protected]. Now the service provider Airtel says:That the above IMEI Number is not valid.No service provider will give service to your mobile phone set after 12/11/2009 as per directive from government. Please look into the complaint and register the IMEI Number of this set.
Thanking you in anticipation.
Yours
Syed Nafees Haider Zaidi
C-251B Sector-19 Noida
Gautambudh Nagar-201301
India

This is to bring your kind notice that i have submitted my Motorola mobile-Z 6, IMEI No-[protected] on 16/10/09 at your authorised service Center at Chandigarh i.e. Redington India Limited, SCO-5, sec 20,D Chandigarh. My work order No-CH/MO/09/05874.Scanned job sheet is also attached for your reference. The service center officials has informed me that there is problem in mother board so they have to sent my phone to Delhi. Moreover in the above mentioned service center no one is bothered to pick your call either you call 1000 times but you yourself has to visit the service center then you can get the updated status regarding your phone.

Further i would like to inform you that i called your service center at Delhi, No[protected] where i have lodged my complain and received the complain No[protected], then onwards i have done so many follow-ups as per the below mentioned details:


Name of CCE Follow up date Time Commitment Made
Mr Harsh 21/10/09 11:30 Problem will be resolved in 36 hrs
Mr Shailesh 24/10/09 11:15 Problem will be resolved in next 24 hrs
Mr Ravi Sabbarwal 25/10/09 17:40 Problem will be resolved in next 24 hrs
Mr Mridul 26/10/10 18:10 Problem will be resolved in next 24 hrs
Mr Deependra 28/10/09 18:30 Collect my handset from service center as on 03/10/09
Me Deepak 3/11/2009 11:30 Collect my handset from service center as on 06/10/09


I don't expect this kind of service from the brand such as Motorola, this is very first experience with Motorola company and the experience is so bitter that i will never recommend any of my family members neither my friends to buy any new motorola product/mobile phones.

Further i would like to bring your kind notice that i have purchased the phone as on 18/05/09 and in 5 months i have visited your service center thrice for 4-5 different problems which arises in the mobile phone every now and then.

Pls do the needful on urgent basis and let me know the exact date when i am going to get my phone back.

I HAVE TAKEN ONE MOBILE FROM E8 MOTOROLA HOTSPOT SHOPE IN JALANDHAR,SPICE RETAIL LTD.SHOPE NO=11,94/3,MILAP ROAD,CENTRAL TOWN,JALANDHAR,PUNJAB,PH NO =[protected],56,57,TIN NO. [protected],BOOK NO. 29,SERIAL NO. 1427,DATE 17/09/09,AT 9PM, RS, 9800/, I HAVE CONFORM BY ANOTHER SHOP THE COST OF THIS MOBILE IS LESS OF THIS DATE, SECOND ISSUE IS THE FORT OF THIS MOBILE IS VERY SMALL, MY EYE SIDE IS WEAK,SO THAT I CANNOT READ PROPERLY, THE SAME TIME NEXT DAY MORNING AGAIN I WILL GO TO THAT SHOPE I WILL EXPLAIN MY PROBLE BUT THEY NOT UNDERSTAND, NOW YOU SAID ME WHAT TO DO,

OTHERWISE I WILL WRITE TO MOTOROLA COMPANY HEAD OR HOTSPOT HEAD THIS COPMPLANE.


GURMEET SINGH
[protected]