Motorola Mobility Complaints & Reviews

I HAVE TAKEN ONE MOBILE FROM E8 MOTOROLA HOTSPOT SHOPE IN JALANDHAR,SPICE RETAIL LTD.SHOPE NO=11,94/3,MILAP ROAD,CENTRAL TOWN,JALANDHAR,PUNJAB,PH NO =[protected],56,57,TIN NO. [protected],BOOK NO. 29,SERIAL NO. 1427,DATE 17/09/09,AT 9PM, RS, 9800/, I HAVE CONFORM BY ANOTHER SHOP THE COST OF THIS MOBILE IS LESS OF THIS DATE, SECOND ISSUE IS THE FORT OF THIS MOBILE IS VERY SMALL, MY EYE SIDE IS WEAK,SO THAT I CANNOT READ PROPERLY, THE SAME TIME NEXT DAY MORNING AGAIN I WILL GO TO THAT SHOPE I WILL EXPLAIN MY PROBLE BUT THEY NOT UNDERSTAND, NOW YOU SAID ME WHAT TO DO,

OTHERWISE I WILL WRITE TO MOTOROLA COMPANY HEAD OR HOTSPOT HEAD THIS COPMPLANE.


GURMEET SINGH
[protected]

Hi,

I have lost my mobile - So, please block the #.
My mobile # is [protected]

Regards,

Saravanan

In the scheme we should have get the phone motorola Q8 but we have recieved the motorola E8
we have brought a labtop(compaq presario)and there was a scheme that we have to pay Rs.3999 and we will recieve a motorola smart phone Q8 and after 4months we have recieve a other phone that is motorola E8. so kindly change our phone from Motorola E8 to Q8
I will be very thankfull to you
please reply

To,
The manager
respected sir,

i beg to inform you that i am the student of m.m.m engg college gorakhpur doing b-tech from there and i live in lucknow,purchased the mobile on 5/12/2008 and it is not working properly inspite of many reminders they are not repairing it and giving escuses,even my mobile is in warranty period also.Because of some financial problem i am not able to purchase a new mobile.
So plz sir its a kind request to take a serious action against them.so that i can get a new mobile or my money back.
thanking you,
your's obiediently,
shashi prakash verma

Respected Sir,

I purchased a Compaq Laptop (model no CQ 40) IN JUNE.There is a scheme in purchasing of Compaq laptop ,I can also get a Motorola mobile Q8 ,but I have to made a demand draft of rupees 3999 to get this mobile. I purchased Compaq laptop in june and I also made and sent a demand draft of rupees 3999 for the Motorola mobile Q8. Mobile is deleviered on my home address in august. But after 3 days Motorola moto Q8 have some problems.Its not charging at all and does not store anything in memory.My motorola moto Q8 EMI NO- [protected], MSN- E10KIL246M .

I go to the gurgaon Motorola authorized office, address : M-47,ground floor, old DLF colony, sector-14,gurgaon ,pin -122002. .and I tell all the problems I m facing using in this Motorola moto Q8 mobile. They assured me that with in 3-4 days they repair it.When after 2 week I got my mobile back its still not working propery,it has same problem of not charging and memory. Second time also I face same problem. Third time when I go there ,they show me many same motorola moto Q8 scheme mobile ,all has same problems.all are defected piece mobile are there ,all are related of that Compaq laptop scheme.Four times I gave my mobile in repairing in Motorola authourised center. The engeeneir named SERVGUR , personal mobile no of servgur [protected],E-Mail id [protected]@redington.co.in,)give me assurance that they will change the chip of my mobile and it will not give u any complaints further.
But When Today they give my mobile to me and said its working propery now. But when I came back to my room and checked my mobile I found the same problem.

SIR , all I want is that they have to give me full money of motorola moto Q8 back to me or otherwise change my Motorola Q8 mobile with a new model.

Please take some actions soon.

Thanking u,

Name-Ashutosh Gupta

Address- House no:1705,Patram Nagar
Gali no:11,Narwana
Distt:Jind,Pin-126116

Mobile no:-[protected]
[protected]

Motorola moto Q8 EMI NO- [protected],
MSN - E10KIL246M

I have purchased Motorola E6, from last month it is having problems in vibrator and speaker. The phone is still in warrenty period. When I approched nearest service center, they denied to repair it and allegated me, that I tampered with the phone. There is no evidence of phone tampering found in the mobile phone by the service center and they denied to write this thing in the letter issued by them to me.
There are other customers of motorola along with me in the service center. The owner of the center has denied at least 3 cases in front of me and refused to provide service to them as well.

The phone warrenty will be over next month. Need the solution at the earliest.

Name of service center- Bell 'N' Tell Tele Services.
Shop No.10 Padmavati Complex,
Nr. Neptune Mall, Mulund (west)
Mumbai- 400080

I have bought a Motorola EM30 on 26-June-09 from S.H.Mumtazuddin Times (P) Ltd (Kolkata).
Withinn 1 month it was not working and the set was completely dead.
I spoke to the shop manager as I bought the product on their recomendation( I wanted to buy
a Nokia phone, but somehow a salesman in that shop convinced me for the mentioned product,
basically it was a misselling by the shop), but they refused me of proving any kind of help.

I spoke to the Motorola customercare, that the phone was dead within 1 month of purchase,
they asked me to submit the phone in a service centre in C.R. Avenue, Kolkata. I submitted
the set in the service centre on 8-Aug-09, they told they would take 2 weeks as they need
to send the set to Chennai for RF Boad replacement. Atlast they returened the set after
1.5 moths on 19-Sep-09 thats too after lodging a complain with Motorola Service Centre. In
the meanwhile i had to visit thet service centre altest 5 times to check whether my phone
has come from Chennai or not, half of the time they don't even bother to receive the call.

Finally after I got the delivery of the phone on 19-Sep-09, just after 1 week ie, from
24-Sep-09 the phone is again not working, its showing some error message.
Again I spoke to the customer care for money refund or replacement of the model. They
said I have to again go to the service centre.

Within 3 moths of purchasing the set I hardly could use the set for 1 moths. Please advise.

sir
this is to inform u that i have buied motoQ8 from banglore on 13 aug 2009 whose imei no is[protected] ,from the day of my purchase after 2-3 days mobile starts hanging and i was unable to connect and it is not showing any type of incoming and outgoing calls so i took my mobile to motorola service centre where it was identified as motherboard problem and mobile should be send to delhi for 20 days so please suggeest me what should i do b/c i can not work without mobile for 20 days so please provide me a new handset.

thank u
prateek

I am Ganesh using motorola c168 , from last 2 day i face some problems in my cell, it shows the Error messae of Not Subscribe while making the outgoing call & call was ended

so please tell us the solution for that

I purchased a motorlola mobile A810 last year but with with in a year i have to take my mobile trice in customer care . Now the position is that if i TOUCH the screen they not give me feedbackk...
mean the touch screen not working properly...
plz do something for me...

Dear Regional Manager,
MOTOROLA.

Sub: Replacement of NEW INSIDE PANEL/PROPER SERVICE.

I have bought MOTOTOLA MOBILE MODEL OF MOTOROKR.E6GSM , V.TIN.[protected]V CSTIN [protected]C ON 04/04/08 BILL NO B/164.
FROM DEALER OF ALFA 5/6 DADI HOUSE IRLA MUMBAI). Sent to vishakapatnam, ANDHRAPRADESH. Since it was using memory reader not properly installed,and after 3 months audio function had got broblem. . We have complained about the same to the dealer and my person had visited your customer service centre 2 times on 31/02/09 and 31/03/09. at VISHAKHAPATNAM Customer service centre at SHREE SAI TECHNOLIGIES KUPPILI APPATRMENTS OPP ANUPAMA HOTEL, SAGAM/SARATH CINEMAS,
DWARAKA NAGAR, VISHAKHA PATNAM PHONE NO of 0891 326377and
they have confirmed to replace the new panel. And with in warranty time they had demanded more than Rs 1000/-.
Its not important for money, but I wanted to notify and enquire you for exact incident what happened at your customer service centre.
If the company /management is aware of delay at lower higherchy, its okay,
If not, I may request the concern authorities/management to take action against those who are causing significant damage to the benefits of the company.

I am very over-enthusiastic to motorola products, and in my home more than 50% home products belongs to motorola.

After such wonder ful experience I had determined , i will not buy any motorola product, it was the first experience, I have been mentally harassed by and customer care.

I would request you to kindly replace new panel/ proper service or else I have to go Consumer Court for complaning about the same.



Thanks & Regards,
Bhagya laxmi Yavvari
[protected].
[protected].

DEAR SIR / MADAM


1. THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING . THIS AMOUNTS TO THE COMPANY MAKING SUB STANDARD SETS . THE COMPANY IS THUS RESPONSIBLE FOR CAUSING FINANCIAL LOSS AS WELL AS UNNECESSARY MENTAL HARASSMENT TO THE GENERAL PUBLIC.

2. I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.

3. PLEASE FIND ENCLOSED MY COMMUNICATION WITH THE COMPANY SINCE THEY ARE REFUSING TO COVER THE SET UNDER THE WARRANTY.



COL S C GULATI




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From:
"Motorola India" <[protected]@mailwc.custhelp.com> | Add to Address book |This is spam



To: [protected]@rediffmail.com


Subject: THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ... [Incident:[protected]]


Date: Mon, 07 Sep 2009 13:44:14 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?








Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.


Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.) 07/09/2009 06.16 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we would like to inform you that as per the update received from our service department, your handset is water damaged for which you need to pay the charges to get it repaired from our authorized service centre, as it will not cover under warranty according to the Motorola Policy.

For any other information, you may also contact us on our Helpline:
[protected]toll free from MTNL/BSNL)
- or -
[City code] +[protected]local charges apply)

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (Entered by Ray V.) 07/09/2009 06.16 PM
DEAR MR RAY

NO BODY HAS GOT IN TOUCH WITH ME SO FAR AND I AM STILL WAITING FOR THE POSITIVE RESPONSE .

REGARDS AND BEST WISHES .


YOURS SINCERELY

COL S C GULATI
Customer (SURESH GULATI) 04/09/2009 11.13 AM


==================== text File Attachment ====================
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Copyright © 2009 Rediff.com India Limited. All rights reserved.
Disclaimer | Privacy Policy









Dear Mr. Suresh,

Thank you for providing us required information.

With reference to your mail regarding MOTOROKR EM30, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (SURESH GULATI) 30/08/2009 06.58 PM
DEAR MR RAY

PLEASE REFER TO YOUR QUERRY.THANK YOU FOR SUCH A PROMPT RESPONSE .

DETAILS ARE AS FOLLOWS :-

1. NAME OF SERVICE CENTRE :- KHURANA BROTHERS
UG -7D,JAINA TOWER 1
NEAR SATYAM DISTRICT CENTRE
JANAK PURI - 110058
TEL [protected]/[protected]

2. WORK ORDER NO - NK/MO/09/02004 DATED 25 AUG 09.

3. MY TELE NO[protected]LAND LINE PREFERRED)
[protected] (MOB)

THANKING YOU ONCE AGAIN AND WITH BEST WISHES .

YOURS SINCERELY

COL S C GULATI


On Fri, 28 Aug 2009 15:32:20 +0530 wrote








Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.




Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.)28/08/2009 08.04 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we request you to please provide us following details so that we can assist you further in this matter:

1. Name and address of the service centre you have contacted
2. Job Sheet or Work Order number issued by the service centre
3. Your contact number

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE pincode to 56070
* for nearest dealer: Send MOTODLR pincode to 56070
* For Handset MRP: Send MOTOPRICE to 56070
* For nearest service center: Send MOTOSC to
56070
Customer (SURESH GULATI)28/08/2009 07.15 PM
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT
IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING .

I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.







(http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatur...⇄
Customer (SURESH GULATI) 30/08/2009 05.58 PM
DEAR MR RAY

PLEAE REFER TO YOUR QUERRY.

PLEASE FIND BELOW THE DETAILS AS DESIRED :-


1. NAME OF THE CUSTOMER CARE CENTRE -KHURANA BROTHERS

UG-7D, JAINA TOWER-1

NEAR SATYAM DISTRICT CENTRE

JANAK PURI-110058

TELE-[protected]/[protected]

2. WORK ORDER NO - NK/MO/09/02004 DATED 25 AUG 09



3. MY CONTACT NO[protected]LANDLINE PREFERRED

[protected] (MOB)

WITH WARM REGARDS AND BEST WISHES .

YOURS SINCERELY

COL S C GULATI

On Fri, 28 Aug 2009 15:32:20 +0530 wrote








Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days.

Thank you for allowing us to be of service to you.




Subject
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS ...

Discussion Thread
Response (Ray V.)28/08/2009 08.04 PM
Dear Mr. Suresh,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTOROKR EM30, we request you to please provide us following details so that we can assist you further in this matter:

1. Name and address of the service centre you have contacted
2. Job Sheet or Work Order number issued by the service centre
3. Your contact number

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_global_en_aus.cfg/p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE pincode to 56070
* for nearest dealer: Send MOTODLR pincode to 56070
* For Handset MRP: Send MOTOPRICE to 56070
* For nearest service center: Send MOTOSC to
56070
Customer (SURESH GULATI)28/08/2009 07.15 PM
THE ABOVE PHONE WAS PURCHASED FOR RS 8000/ ON 06 JUN 2009 ie JUST TWO MONTHS BACK .THIS PHONE GOT WET IN THE RAIN WHICH WAS LYING IN THE POCKET OF MY SON WHILE DRIVING THE BULLET MOTORCYCLE . IMMEDIATELY THE PHONE WAS SECURED IN THE BAG TO AVOID GETTING IT WET.HOWEVER THE PHONE STOPPED WORKING . ON GIVING IT FOR REPAIRS THE SERVICE CENTRE IS INSISTING THAT IT IS NOT IN THE WARRANTY . SINCE THE PHONE HAS NOT BEEN MIS-USED IT MUST BE REPAIRED UNDER THE WARRANTY . IT IS SUCH AN EXPENSIVE SET . WHAT GOOD IS IT
IN CASE IT GETS WET AT THE DROP OF A FEW DROPLETS OF RAIN AND STOPS WORKING .

I REQUEST THAT THE REPAIRS MUST BE CARRIED OUT FREE OF COST , IT BEING UNDER THE LIABILITY OF WARRANTY.







(http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatur...⇄










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sir/madam
i got a mobile handset with imei no 355557/01/036380/2. i got a trouble of toch panel of the mobile not working with my hand set from the day i purchased it i got it repaired thrice from motorola care center now it is out of warrenty what should i do now the care center in faridabad says i can not be repaired if we do so this would be under payment basis what should i do.

anurodh.[protected]@gmail.com

sir,
I am Savita Soin of Karnal.I had received message on my mobile number [protected] that i have been won motorola award of 750000 pounds on 13 aug 2009.in message they had given me their mobile number [protected] and email address hello.[protected]@live.com for the claim of money.After that on 14 aug 2009 a person of name Dr.GERY LOPEZ email me in which they send a forum about my personal details like-house address,mobile number,alt mobile number,email address,full name,gender and occupation , annual income and the scan copy of my driving license.On that day i was very much worried.But after one week i send my these personaL details to them.After that i got a mail from them that i am a confirmed winner of the award and i am cleared by british gaming board.After that HE told me for safe delivery of that parcel to my home i have to contact some Elite-fleet courier manager Mr.SPENCER BROWN after that i contact with him.He demand 495 pounds equal Rs39,500.ALSO THEY send me account no of person name Akash kumar whose acc no was [protected] and pan no was b1ypk5135p of syndicate bank .after that they mail me that their diplomats are coming to INDIA with the parcel.On next they they call me that they are stopped at dubai airport because they are not having anti terrorism certificate and it will cost 2850 gbp.and they give me their personnel acc details like acc name of karan motors acc no[protected] of icici bank.DOINBG A TRUST ON THEM I HAD DONE THE PAYMENT OF 1 LAKH RUPEES.After that they message me that your certificate is made and they reached to mumbai airport and after that they demand rs55000.and they send their personnel acc details like acc name-delhi exports garments acc no[protected] pan no aagfd5081q.BUT then i done payment of 25 thousand rupees.After that they DEMANDED RS 5 LAKHS.Then this thing comes to my mind that they are doing any fraud with me and i submit my complaint.

I have recived message from motorola that i have won prize of 750000GBP.My payment no is 374/WG6834.I have got message from person of name Dr.Gery Lopez who is manger at motorola(uk).then i got message from Gery Lopez and in which he was demanding for my personal details and scan copy of my drivers license.I had sent my details to him and then i got one more message that i have been cleared by british gaming board and i AM a true winner.Then i got message from them that for claim of money you have to contact to SPENCER BROWN THE MANAGER OF ELITE FLEET COURIER Elite-fleet courier service.Then i made a contact with them and they told me that your courier charges would be 482gbp equal to RS39500 and you have to do your payment in cash then i had done their full payment then they told to me that our diplomats are coming with parcel to india.After that they told me that their diplomats are stopped in dubai international airport due to some anti terrorism certificate for issue of that certificate charges would be equal to 2380GBP THEN I HAD DONE THEIR HALF PAYMENT OF RUPEES 1 LAKH.after that i recived a call from them that they had reached to mumbai airport but they are not doing clearence of parcel for that they are demanding RUPEES 55000 BUT THEN I HAD MADE THEIR HALF PAYMENT of RS25000 and then he told to me that he is coming to delhi airport AT 6:45pm .AT 6 pm i got a call from him that he is arrested by police because the amount in parcel was so big and for clearence HE REQIRE YELLOW TAG AND THEY ARE DEMANDING RS5LAKH.Then this thing COMES to my mind THAT if they are doing ANY fraud with me.so i am very tensed and sir/mam tell me what i have to do now.

i purchace moto em30 in[protected] n after 6 months it has a problem of charging n i give handset to service center n i cant find my handset after 5 months.next month hendset went to out of warrenty.

My Mobile Model Z6 Generic, was given for repair at Vikas Marg, New Delhi Motorola service centre for some display related problem (work order number VK/MO/09/02464 dated 22/08/2009).

The stafff there is totally inefficient and I fail to understand how they work. I would request company personnel to visit the service centre and see the situtation with their own eyes. A five minute job takes at least one hour to finish.

Just take my case how poorly they handled our case :

My wife checked with them if above mobile was repaired at least 2-3 times last week also (although they had committed to give it back by maximum 26th August). Today (2nd Sept, 2009), finally she was told that she can come and collect the mobile. But when she reached there after travelling 20 KM, she was told that it is still not repaired and they need to send it once again to HO and they gave a new work order number work order number VK/MO/09/02651.

This type of attitude is totally unprofessional.

i gt a motorazr v8 last year, bt it started showing problems in the display.i gave d cell to khurana brothers at janakpuri, they kept that for more than a month, charged me rs.800, n told its repaired now.bt d cell started giving d same problems from d very same day.i guess these people are totally incompetent n NOT AT ALL TRAINED BUT ARE QUACKS.action should b takes against them.

Dear Sir
I Have purchased above model of mobile phone for Rs.5900/from Ms Neelkhant Electronics, Durgakund, Varanasi on 31 March, 2009Invoice No CM/16094/08-09. The performance of phone is highly unsatisfactory and giving regular problems-some times it hangs, some times charging problem its cover flap is out.
It is therefore requested my phone may kindly be considered for replacement.

Regards
sksingh
Prof & Head
Department of Soil Science & Ag Chem
IAS, BHU, Varanasi

Dear Sir/Ma'am,

I had given my Motorola handset (Model No: ZN200) to Motorola service center (Redington India Ltd, E 48/4, Okhla Phase-2 Delhi, Near Nathu Sweets) on 27th July '09 and its due date was 4th Aug'09.

I have been continuously visiting the service center however they have so many excuses that my handset is not yet repaired. Its been almost a month since i had given my handset for repair and its in Warranty period.

The service and my experience at the service center is really pathetic.

Request you to kindly look in to the matter. Following are the details of my handset and SR no.

Work order no: 6396
IMEI No: [protected]
Model: ZN 200
MSN No: H50ATW2PPM
Reported problem: No display


Regards,
Raman Jain