Motorola Solutions Complaints & Reviews

My mobile problem is that it does not charge properly

I had gone to moto service center which is at karvenagar (Meenal arcade, erandwane, nal stop, pune - 411004, next to samudra hotel (Map)... Tablet repair & services-lenovo....) but your service guys give me solution in 1 minute and give me estimation of rs. 1500/- even he did not understand my problem or he dont know my mobile problem. He just scan my phone and tell me about solution, and he did not listen to my query. Instead of answering me he is busy to talking with girl

I will never suggest any of my friend or family member to select moto or lenova mobile phone
Please take action as soon as possible

Hi,
Shresth here and i want to file a complaint against my motorola moto e4 plus. It just opens everything and every app by its own and it's not working properly. It just doesn't works properly and it just opens up every app and if i want to close it, it doesn't allows me to close that perticular app and if i want to write something to someone it just opens the keyboard and writes something else and sends it to someone else and my phone is in gurantee period. I've also gone to the service centre but the member their talk very rudely to me and he didn't made my phone right. At last i want to tell you that my phone is in gurantee period and i want to change my phone.

I have given my phone in service centre 4 they only updateing phone and my problem also not clear when phone came from service centre I came home and it's start auto restarting motorola phone are worst rateing 2/10and my phone is hnaging it stop working and it's start working automatically and fringprint scanner is also not working it scan my fring not any time and I have to press it long time so plzz help to solve my problem

Hello motorola india my moto c plus phone was stolen on 28 may 2018 at badlapur city which is located in thane district in (Mumbai) maharashtra at approx 11:00 am at morning so my request to motorola india was that can you track my phone through imei no or can you help finding my phone which was stolen imei-[protected]
Imei-[protected] this is the my phone's imei numbers which can help you to track my phone easily i have also posted a photo of my imei numbers below thanking you motorola india hope you resolved my complaint

Please note i had purchase a handset motog play on date 29/6/2017. Few days before it's speaker were observed not working well and then it was handed over to one of motorola authorized service center udaipur (Rajasthan-indai). After arresting of the same it was handed over to me, this time speakers start working well but the touch screen functioning gone away and many time it get holdup.

When i retuned it back to your same service center now they are denying to arrest the same stating that it is physically damaged.

Mymobile repair in service center but not repair properly soicomplained and claim you service centermy
Y mobile number is [protected]

I am an owner of Motorola G5 plus. The finger print scanner of my phone was not working so I took it to Infocare Services, Indira Nagar, First Floor, Vaibhave Complex, Marutipuram gate, Opposite Lekhraj Khazana Market, Faizabad Road, Lucknow, on 5.06.18. I filled the request form handed over to me and then I was made to wait for one full hour. I had reached the centre at 4:00 pm (This can be checked in the form filled and submiited by me at the centre). I had to ask 3 to 4 times about my mobile and I was told that they are checking it and then will give me the status. After an hour I was told that I will have to submit my mobile. I retaliated by saying that why was I made to wait for an hour to hear that I will have to submit my set. On this the lady at the reception said, it took time to open the set to check. I have a query, does the set take an hour to open? In the meanwhile the lady at the reception was getting her set checked as it was not supporting the wifi of the centre.
Then I was given the Service Order and told that I could collect my mobile by 7:00 pm. But then they said that I should collect it the next day. I reached the centre at 4:00 pm but the Service Order states the carry in time as 5:15:55 pm.
when I called on 6.06.18 inquiring whether I could come and collect the mobile, I was made to hold the line for sbout 5 to 7 minutes and then conveyed that it would take two to three days. The mobile that they were going to hand over to me in one and a half hour's time on 5.06.18 would now be delivered in two three days. I was annoyed and asked the lady on phone as to what kind of mechanics they had who could not decide the actual delivery day. There was no reponse from the other end.
This kind of a behaviour is not expected from the service centre of a reputed company. I hope I will hear from you soon.

Dear sir/mam,

I am using moto g5s plus since 3 months purchased from bareilly's butler plaza market (Moto store). The major problem i am facing is it doesn't have in built call recording feature. To fix the problem i downloaded some call recording apps like auto call recorder and boldbeast call rec. App. But none of them worked. After finishing a call when i played the call recording, only my voice was audible but the person's voice to whom i was talking was not recorded. This is so much disturbing issue because everybody need this feature in daily life for personal and professional issues. This problem is insisting me to sell my brand new mobile. Please look at the matter.
Mail id - shivamsaxena30. [protected]@gmail.com

Sir
I purchase mobile moto c plus model no - xt 1721 hsn 85171290 imei [protected]/127 in nov 2017. Problem occurred in mobile touch in april 2018. My mobile under warranty period. I visited company authorised service centre jbv mobile solution new delhi and jaipur. They refuse to repair the mobile set & given reason this fault is not under warranty but as per warranty condition this is not correct. This is the practice of mobile co if anything happen in warranty period they one or other reason like your mobile fallen or dew in the set. If you visit any authorised service & there behaviour also not good due to they ask money for the same. Now i want justice. Company given warranty but when we take services they refuse and ask for charge. What is use of the warranty. Kindly do needful. Thanks & regards

Dear sir,
I submit my mobile repairing your service center vashi telcom - pts my problem only on off switch but your staff suggest to me change your charging connector and battery, (2200 rs. Charges) after one day on call me your engineer my mobile display dead (5300 rs. Charges), but not solve your engineer my mobile again after two days call your engineer your mobile mother board is dead (11000).
Sir its not my mistake my mobile problem only on-off switch. I agreed 2200 rs but your enginer today demand me 11000 why me pay? Please solve above matter
Thanks
Ramdulare sahu

My new moto z2 force has issues and its been 10 days since i submitted to device to moto service centre in marathalli.
Its been 10 days and still the device is not ready citing motherboard issues.
I have raised a complaint escalating this with moto service team and they are yet to take any action.
It is highly disappointing that a high end new phone is in this condition.

I have requested for a replacement handset multiple times, but the service centre insist on replacing parts & mother board.

This absolutely makes no sense replacing parts of a new phone.
Is this the quality and customer service moto provides?

The moto customer call centre people do not take our calls seriously and keep repeating the same sentences for everything. Just repeating the job card description and not even escalating the matter to higher level teams.

I really want a replacement phone (Moto z2 force)
I will go to the consumer court if it needs to be.
This is our hard earned money. Poor quality and poor service is not tolerable.

Job card no. Soin[protected]
Complaint no.[protected]
Phone submitted to service centre in[protected].

I have been motorola user since last 2 years and i am using moto g+. When i had a complain with my mobile and new accessories bought from your so called authorized service center at madurai. I was irritated by their handling of customers and they talk rudely and if i am inquiring about the service and what is the problem with my phone. Recently i bought a charge from your authorized service center at madurai, tamilnadu. During the purchase he/she said that if any complain raised from this new charger please come here. After 1 month the charger become dead, i gone there form my native for the soul purpose of finding error with my newly bought charger. I asked them to favor me another charger in change of this faulty charger. For that the service center employees aren't polite for me and i hope this happens with other customers. I personally feel i am not suggesting my friends or others to buy moto phones only because of the bad service center management that i have gone through. This is not my first instance with this center to raise complaint to you and this is around my 3rd visit there. Yet they haven't responded me promptly.

I request the motorola service authorities do the need full because this will not give good review about your services providing nature.

Hi,
I bought moto g5s plus in dec'17 and until yesterday i haven't experienced any problems with my phone including charging related.
But from yesterday my phone is not getting charged while the mobile is switched on and when i power it off and charge it using the original turbo charger the existing battery charge is getting drained of sometimes and other times it's taking nearly 3-4 hrs to charge at least 10%.
Kindly provide necessary solution to rectify the same at the earliest.
Thanks,

I gave motog5plus for repair in bangalore ("rajajinagarbranch") regarding signal receiving problem at that time only jiosim not working. After sevice they returned mobile from that time no sims are working. My imei no is [protected]they reply that we are unable to do. I spent 5hours for that work. But there is no use for spending. Now i am unable to use that phone."then what is the purpose of keeping service center". Provide solution as soon as possible.

I have purchased motog5s plus on 7th of april 2018.
The charger was working fine initially. Then it started giving message as 10 hrs to charge the mobile battery fully and now it is not working at all.
Kindly help me with this.
Apart from the charger issues, the battery of the drains too fast.
I have to keep it for charging almost for the entire day & even after that the phone is getting switched off every night.

I bought motorola's moto e3 power android smartphone online and functioning properly till last month. During a journey i found the power button of the phone lost and approached the authorised service centres for getting another piece of power button. The service centre personnel told me that, the company is now not providing them with this component. Under this situation i have no other option except to discard the phone altogether for just want of a piece of small component. The phone has no other issues but i am not able to use it without power button. I think the company has moral and legal responsibility to replace any component of the phone.
Therefore i request the company to make available the lost part, otherwise compensate me by providing a new phone.
Dr. Abdul assis koroth
Contact no. [protected]

I have submitted my mobile with ghost touching issue on 30.03.2018. My phone is in out of warranty state.

After 2-3 days when they returned the mobile, I didn't even left the service center it has started restarting automatically over and over. They took the phone again. Next time when I received it, this time the mobile was having ghost image issue with it. Again they repaired it. This time the phone is having display lines, I can't even use the phone any more.

Now they claim that my phone has the mother board issue from starting. while it doesn't have any such issue before I submitted the phone to them.

And they only claim (verbally) that while reassembling the mobile parts it can happen issue with motherboard. - Which clearly states that service center is the one who is responsible for new ghost image, display lines issues.

They harassed me for one month (30.04.2018 - 24.05.2018) and now THEY JUST RETURNED THE PHONE BACK IN MUSH MORE WORSE STATE.

Moreover behavior of the service folks are really bad. They are really rude and unprofessional.

I have bought a moto g4 plus in April 2017, in the month of January i got severe battery draining issue. at the Beginning it used to get completely charged with in one hour. now its very slow its taking more than 2 hours. some times 4 hours too.in January i went to the motorola customer service regarding this problem. They simply rebooted and gave. the problem was solved temporarily but now i am again facing the same issue. i dont even use lots of applications in my mobile. even though battery is drastically draining.

I have a moto c plus mobile which i bought on dec 2017, after few months i was facing issue with the sim slot, one of the sim slots was not working. They said that you have to change the sim and bring a new sim, so we did that also but still the issue remains the same, then i told them to keep the mobile with them under observation, so they kept the mobile for some days and then repaired the same saying that they have changed the motherboard, after few days the mobile was not charging then again we went to the service center and they repaired the mobile then it worked. But the real issue is when i face the same no charging issue after 5-7 days, but when i went there they said that this mobile will not be covered under warranty as this was tempered else where when i had a chat with the manager they said that we must have broken the charging port. But to the best of my knowledge i haven't taken the mobile to other local shop as my mobile is under warranty.
Can u please look into the issue asap

I had given my mobile moto z play which imei no. Is [protected] for display replacement before a month ago at moto service centre junagadh. Its charge 6200 rupees. But the display blow up within a month and also facing two more problems like speaker was deteriorate and dust was coming inside the screen. Now, i have given this mobile phone moto z play further to moto service station-junagadh before a week ago for change speaker and for other problems. They told me that they will compete my mobile solution within 48 hours. But still after a week they didn't do anything yet.

I am very unhappy with service provided by moto service centre junagadh. My mobile phone is exploited after replacing display at junagadh service centre. Please do needful urgently.