Motorola Solutions Complaints & Reviews

As my earphones was not working, i went to the authorized motorola service centre in kannur, kerala. They said i need to submit my phone with the earphones for a replacement. And as the back of my phone is cracked they said they can't replace my earphones. Why should i submit my phone for replacing the earphones? And what is the connection between a cracked back glass and the earphone? It's a wrong kind of company policy. Either they should find a solution or change their company policy. If this is their policy then their products and their warranty policy is bad.

Since razr v3i to v9 to rokr to g4s to g5s
I am using motorola and very happy with product.
I don't know what happened to me last sunday i thought to buy moto z2 force looks awesome i show on motorola india site it comes with power charger mod
And i bought from flipkart online date 13-5-18
I got delivery on 15-5-18
I open the box... Photo e looks really awesome but there was no power charger mod
I disappointed
I called motorola customer care they told
Sorry sir it was promo offer we don't give mod anymore.
My question is if you stop giving than why you still have such information on official website this is misguiding customers
Very poor from motorola. Never expected from motorola such things.
After that i started using moto z2 force
All of sudden today afternoon dated 19-5-18
Phone hangs and shutdown after that i try to restart but didn't work out i try to charge thought battery is finished but after putting on charging no signals.
Disappointed again with motorola.
This is the same motorola who use to make legend phones like razr or rokr???
It hurts after spending hard earn money
And in just few days phone dies.
I try to refund my money but flipkart don't have refund options
Only replacements.
I am so disappointed with this product that i don't want to buy motorola anymore
I lost trust on brand.
Please refund my money.

I bought a moto x4 in december and my ear phones were not working so i wanted a replacement and went to the moto service centre. They have taken my headphones and my phone as well for 2 days and returned back the phone and asked me to come after 2 days to pick up headset! 12/02/2018 i have submitted my phone and headset!

No: srvjy[protected]
Imei/sn no: [protected]
They still haven't replaced it! They kept telling me to come next week and today when i ask them strictly they say i again have to submit the phone! Where the online status scanning the code says it's replaced! Have they flipped my headphones! I request a serious action over this! It's not easy to always keep submitting the phone. And not just that from february till date they kept postponing and made me wander around their service centre! I request immediate action over this.

I buy a new moto e4 plus with warranty.
But the mobile has problem of restarting automatically (Software problem).
I went to the moto authorised service center tirur named icon technologies, this is about 3 days they are not repaired the mobile. I need the mobile why they are showing ir-responsibilities. They are not giving me correct solution they saying that they don't get reply from their head. I need to get my mobile urgently otherwise i will repair it without warranty. This is so bad about moto company and their services. Very bad service of moto.
About service center: icon technologies, priya complex, 26/180, naduvilangadi, tirur-676107
Ph:[protected]

I purchased Moto G5S plus mobile in September 2017. Now it's just 9 months but the battery power is getting drained very quickly as well it takes an hour or two to charge to 100%. worst experience ever.. Phone is getting hanged frequently.

I have attached the screenshot of the product which shows phone will get charged in mins and also the screenshot which shows it would take 2 hours to charge the phone today..

Kindly rectify the problem at the earliest.

I purchased the phone and within a few months the power button switch was almost falling off.

On 22.06.17, i approached the service centre at irla, mumbai and they said the part is not under warranty. Due to a hurry to bring the phone back to a working state as my work was being disrupted i paid an amount 420 to get it replaced. The invoice number of the same is m2m-/16-17/ 1783

I am facing the same issue currently. I do not want to approach the service centre to be given the same answer that this happens due to overuse of the phone. It is completely illogical that the entire phone is in perfect condition but that switch is almost going to fall off due to use. Why build a phone that cant even survive basic usage?
I am extremely upset and agitated as the same problem is resurfacing again.
I request a free repair of the part.

I would be ready to furnish the invoice, bill and any other details required for the same.

I bought this headphone last year..after few months it started having some issues.This product has 1 year of warranty so i tried going to Motorola service centers but everywhere they told me that they provide service for mobile phones only.When I contacted customer care they gave me an email I'd assist.shyamtelecom.com.I sent several emails but nobody replied.i called their number they told me they don't provide the service.my Bluetooth headphone was of rs 4k around and I am stuck with it... Customer care should support all products not only mobile phones ...if they can't provide support why are they manufacturing so many things.

Dear mr akhil,

After two month, i am getting free so that reached at authorized motorola service center with handset for below issue.

My feedback,

The behavior of the staff is very uncomfortable.

Knowledge of technical guys are also poor (Even they don't know about ip protection, water splashes etc...

They take my mobile from me and formatted whole phone and after that they told me please check your problem solve, after checking i told them problem is still continue, so that they again take mobile and open out whole phone for 1 hrs and tell me that problem is now solved (Told me soldering done) and again i had check but problem was still continue...

They again told me that we have to replaced its vibration motor so that u have to put down this piece here for a 10 days.

I told him that 10 days i cant leave without mobile as i am very busy person, either you give, me alternate price for calling or you can call me whenever you received vibration motor, i will immediately take a leave and reached to you at your service center.

But they denied me that that can not possible that we are calling you after getting vibration motor of mobile.

Sir, i am asking you is is motorola service center? Why i had purchased moto products because i can getting easy facility/prompt action in comparison of other local brand mobile during any emergency

I had spent 17000 bucks for moto mobile but company cant maintained spare parts stoke of rs 50 (Vibration motor)

They peoples dont understand premium customers problem (I am doing job so that very difficult to take leave and reached at service center (Cost of my one day leave + transportation = rs 2500) who will give me?).

Very disappointed matter was that mobile is getting hang after open out and also heating so much, what they do i dont know but they not solved my problem and give me two new problem as a gift.

Sir, please help me in this regards so as my warrantee will be finished on 23-may-2018.

I am moto product's lover from the childhood but now i am getting very upset with the same.

Regards pranjal

An unit handset weo7900 was purchased on 20.02.17. (Bill enclosed),
After a period of only 3 months charger (Adaptor) became out of order (Non functional) so ur service center at gwalior lenovo service center - m/s hello enterprises shop no 1, hotel saya arcade, near railway station, gwalior contacted on 27.05.2017 at 12:19:55 and as advised by them adaptor (Product model xt1663) which wasunder warranty, delivered to them under their acknowledgement soin[protected] (Copy of receipt enclosed).

I regret to inform that in spite of several phone calls on given number (Not attended a single by ser cent), no response is given and after (App 3-4 months) one day when personal contact made, they told that company has withdrawn sevices from this center, and ur item has not received from co, so they are not resposible and unable to do any thing, even any contact no/mail id or adress not given by them, and pressurized to purchase another unit of other co from them.
You are, therefore, requested to do needful in the matter and send me fresh adaptor, which was under warranty,
Copy of said bill and ack of ser cent enclosed herewiththanks,
N khare, /[protected]/
Id - [protected]@gmail.com

Hello sir
Today (14/05/2018), i took my mobile phone moto g4 plus to repair it to motorola service centre, tilak nagar, new delhi. They told me it will require 6500 rupees to change its display + touchpad. But the actual price of original motorola touchpad + display on amazon is 2878 rupees. So charges they said was found unreasonable by me. Its show that they are making fool to people by not providing proper services and charging more money from them. So i request you to consider my complaint.

Hi this is charu. I have bought moto m in dec 2016, my first ever motorola phone.

It broke in an accident in july 2017. I visited to nearest srvice center in rohtak, haryana. They kept saying everytime that its parts are not available check in few days.
Its spare parts were not available for almost 6-7 months. After waiting and following up consistently, i got my phone repaired in feb 2018 by paying around 4000 rs. Now, it again stopped working within a month. It is on switching on, seems there is some software problems and again i visited center.

They talked with me in very harsh tone and said we dont have time, plz come next monday. Also, they said the parts i got repaired in 4000 had only 1 month warranty so i need to pay again for the following repairs.

It seems it was really a bad decision to go for motorola. I have putted more than rs. 21000 on this and this device never gave me any satisfaction. It is totally harassing visiting again n again to centers and to tolerate their misbehaviour.
Motorola now lenovo is totally a fraud to customers.

Hi

My self surinder lakra.
I have given my mobile at service centre for repairing at rewari model town moto care. As i was facing concern for battery exhaust with in 3-4hrs. I have given the mobile on 27 april'18. I am in regular follow with moto care team. Every time they suggest new date. Their service person told at the time of mobile submission that concern will resolve after battery change after 2-3 days.
Today after fifteen days past they said they are not responsible for mobile working and add one more problem that touch screen also not working. Even at the time of mobile submit we provide mobile in working condition.

It's complete breach of trust by service centre

I am not going to accept faulty mobile set

Regards
Surinder lakra
[protected]

I bought motorola pulse 2 headphone online. It has some problem. I contacted to motorola customer care on thenumber [protected] which was given on headphone box. They said send it to delhi service centre by courier. Then on 5 april 2018, i have submitted my headphone vi courier to delhi. After that they are not responding on call and even on email. Everytime i call on given number it is either switched off, busy or they cut my phone. It is being more than 1 month my headphone is not returned and they are not contacting me.

Respected sir/mam
I deepanshi i want to tell you that my mobile is working itself and i was very fed up with this i have buy this mobile. From online company flipkart 8 month ago i
Buy this product and i have facing this problem. That it was running itself without my touch. I have facing this problem 2nd times

So, mam/sir i want to request that please solve my problem as soon as possible
It's my humble request to you.

Deepanshi rastogi
Email i'd:
[protected]@gmail.com,.

Dear sir,

I have purchased moto e 4 pus on 24th april 2018 from anmol watch and electronics sector 17 chandigarh (Copy of bill is attached).

On very next day i have faced problem as mobile automatically switch off and switch on.

Then after my call also automatically discounting.

I also visited your authorized service station m/s sant rameshwari enterprises chandigarh and they assured that mobile is ok.

But i again facing same problem.

I am working as marketing manager in a large corporate sector and my business is suffering due to this mobile.

I have purchased world renowned reputed mobile.

You are requested to kindly intervene in this matter

Thanks and regards,

Nikhilesh chaturvedi
M - [protected][protected]

I am santhosh given my moto Eplus mobile in ganesh mobile care in authorised service center due to display problem but they attached duplicate display for RS 3300
Again it came same problem I have given it to them but they are keeping mobile with them and saying that we sent to company regarding this problem this is 3rd time I gave to them for same issue please contact me for further details : [protected]

Hello Motorola services my complaint is regarding about moto e4 plus mobile .My mobile screen is shaking off without the manual selections the apps are getting open and selecting the operation .If we open the lock sometimes it will automatically makes a call to some other person .I have a warranty so I wish u to replace my mobile with new phone.i don't have moto services at my location

I purchased the set on 01.09.2017 through flipkart, its warranty period is 1 year. The problem for the set is slow charging. When went to registered at pattom, trivandrum, they said the charge board and the cable of the charger has complaint & you have to pay rs.2800/- for the same.

I want to get it repaired at free of cost becoz within 1 year how can such a reputed product get damaged. Really very frustrated and dissatisfied.

My phone goes black and blank when we recieve or dial a call
Please resolve this or exchange the machine

I bought Moto C+ on[protected]. After one month front camera not working. then I go Motorola service center chandi chawk, kolkata (ODIGI SERVICES LTD., 7, KHAIRU PLACE, KOL-700072) for repairing on[protected]. Well they repaired it without any cost, taken 4 hours. After 1 days of repairing I notified that mobile is not charging(If I little press the charger pin up then it charge, otherwise not) . Again I came service centre on 23.04.2018 for repairing. After 2 hours they take my phone for checking. After half an hour they called me and told that charging point is damaged. They told me that you must replace Mother board. I asked him is it Motherboard fault? he told no but charging point can't repaired, so you must change motherboard and that for you pay Rs. 5, 000/- (approx). But I am sure just one soldering charging point will be fixed and Ok . So I request him for soldering and fixed him, but he denied it and told it not possible soldering at this point and presser for replace motherboard. then I told him it is under warranty, then why I pay? He said no warranty of broken parts.
Further this fault starting after 1st service form this service centre, May be they intentionally/accidentally damaged it, when they repair front camera.
Phone Details:
MOTO C PLUS (MOTOROLA)
OLD: IMEI: [protected]
NEW IMEI: [protected]
After Lenovo take over Motorola product is totally Worst now.
I have also Moto G use it 4+ years, now till date no issue it. So I go for again Motorola..but now time to change brand.

Thanking you

Regards
Bhaskar Patra
[protected]