Motorola Solutions Complaints & Reviews

My moto g4 plus xt1643-32 gb white was not switching on i went to simran electronics, motorola service centre, agra for repairing work order no agy/16/01045 but even after 3 months i have not received back my set. I submitted my set on 23.08.16 and was asked to come on 20.09.16. I was not given my set and continued postponing for 1 week every time i contacted service sentre or on toll free no [protected]. On 04.10.16 i recd a message that my phone is ready for delivery, but doon recd a call from simran electronics that the set is not yet ready and will tske 10 days. Message has wrongly been sent as our crm has changed. New service no srine[protected] was alloted to reset timelag and still the set is with service centre saying that part is not recd.
When ideposited my phone iwas told that motherboard is to be replaced on my coplaint in toll free no complaint no[protected] i recd many calls that havei collected my phone, motherboard had been delivered on 22.09.16, we are getting feedback from you for our service centre, have you been givenstand by phone etc but the complaint has not yet been resolved.
Sir, if motorola is not able to repair tje phone eve in 3 months either money be refunded or phone be replaced.
Sir, i

I submitted my mobile in service center on 17.10.2016, still there is no response from Moto service center.Simply they telling that we are not received material from Motorola company.what the hell all people doing there, in one year warranty its with u around 1.5 months, what is the befit for customer who purchasing your product.So look in to this matter, other wise you can loose your product sales. others company providing good service with in 7 to 10days only.

My job card no.SRINE[protected]/SRINE[protected].

Hi Motorola I'm using motog 3 turbo eddition from past 7 months it's warranty is 1 year ... I liked very much moto because of its camera it's actually awesome . Therefore I suggested some of my frnds to take moto and said about its features and benefits few frnds took same handset and 1 took moto 4 . .in 5th month my display glass was broken when I went to the service center to claim warranty they said no warranty claimable for broken glass for service it would 4000 rs I don't had that much so I repaired with other shops they took 1500 for display afterword it's actually good but now my handsets Brightness is not brighting up .. I showed to service center when also they said can't give warranty because u gave handset to others to repair ...they said its motherboard problem of the mobile it would be 3000 rupees for service I don't have that much ..now my frnds also making fun of me because my mobile is curuupted ...I can't give them proper answer ..why can't you give the warranty for my handset please give permission in Motorola service center Mangalore please
I have my warranty card also

Date of incident: 8-nov
Place: Banagalore Jaya Nagar service center
Details: Job Number: AMSFLA025894
GIN Number: GINFLA26301
I bought my new motorola (Moto G4 plus) on last month 20th, exactly in 10 days it stopped working and the phone is not swithcing on... I had given it to service center on 8-nov and being said it will ready in 5-7 working days.. its been 15+ days and all they are saying is that it will be ready in 2 days... i had gone to service center two times but no good response... Worst service center Moto.

Motorola XT1562 was purchased on[protected] through Flipkart,
Without any physical damages, we are facing network problem from[protected].
We had send the mobile for repair at Shree Communication, Eregowda Complex, Salagame Road, Aralikatte Circle
Hassan - Karnataka Contact Number [protected],[protected]
on[protected]. but the service provider was not yet repaired the mobile since today.
the moto service record number : SRINE[protected].
the copy of Invoice and service record copy enclosed herewith.
Please do the needful.

Motorola : You please improve your service or shut your shop. I visited your centre at Kukatpally, Hyderabad centre yesterday. The Manager and the staffs are so worthless. They even do not know how to behave with customer. The manager's name is Suresh. There was only one counter and the staffs are Unskilled and Untrained. They could not address any issues of customer, and almost 100 people were in the queue. I waited for 3 hours and came back. I even didnt get chance to check my phone.
If you can not give service, please please stop cheating people and stop opening such a centre where all worthless people like Mr.Suresh is there. Hope you will clarify my complaint and do the needful. Thank you. I am reachable at - [protected] for further input.

I bought this phone around 2 months before and now I am getting this heating problem the get restarts in every 15 minutes!! DO NIT BUY THIS PRODUCT!! When I connect this to charger the warning message I am getting - Battery temperature is too HIGH shutting off the phone. it is such a waste of money!!! I totally unsatisfied with the product! DON'T BUY.

Dear sir,
I have purchase moto g mobile thorough filpkart. After some time mobile had been dead than i had submit mobile your register service centre date 03/10/16 (Upper graound floor f-11 janak palace, district center new delhi-110058), they inform me that this mobile mother board has been damage. But they not return my mobile till now. They tell me that mother board not provide by company. So i request you please resolve my problem as soon as possible.

Name :- rehman
Service serial no:- srie[protected]
Imei serial no:- [protected]

Sir,
I am suffering very high this Moto G plus 4th gen(Black 32 GB), This Mobile suddenly switch off problem . I was already given two times in customer care kurnool but not rectified same problem repeated. So please replace mobile immediately and give me nearest address for replacement .
My gmail id. [protected]@gmail.com
cell.No.[protected]
Order ID.[protected]
Enclosed
1.Bill Receipt

I have orderd for a repair with voice plus. Your service center sharing below the work order no.. i havnt got ma phne serviced yet that work order is found closed. Followed by a call to customer carr exicutive today was behaving rudely with customers. I have regested complaint for the same with customer care.
Complaint number[protected]
Work order numberHi, Work Order ABE/MG/16/01474 has been created 9/19/2016 at CCI VOICEPLUS [protected].

Awaiting your reply in 48hrs. Els i wil be forced to move leagaly via consumer court.

I purchased a phone on 5th sept. With in a month i start facing problem of overheat and touch screen problem. As i contact to moto customer care to discuss my problem, they suggest me to visit to service center. They also told me if there is any hardware problem, you will get it repair with in 07-10 days. I submitted my device to service center on 14th oct 2016, and with in next 30 days i didn't get any response from service center/moto company. I visited 5-6 times to service center and contacted to [protected], 08-10 times, also wrote many mails to moto, but didn't get any satisfactory response from them. Now i just want my money back, and they are now saying to collect my device from service center. I don't want to face such problem again in future, so that i don't want to use any moto device. Just refund my money asap.

Due to some software issue i contacted service centre and they told mother board pblm and they changed it by warranty after that i am facing the ringer problem again i gave my phone to service centre before 10 days till now they are saying the problem was not cleared i am suffering without mobile so tell me the solution and at service center they are telling they cant identify the problem till

Hello Shiva / Motorola,

Referring trail mail, Please inform if there is any initiative been taken in this regard. Its been a month I've been following with this but there has been no satisfactory reply yet. Instead, I'm being blamed for the issue raised and in return being asked to pay for the fault which is not on my part.

You are requested to take this under consideration and don't treat this as take for granted.

I ve been waiting for the past 1year for this phone motoG2 to get repaired (my wife having used it for barely an year!!), calling and mailing for the past 8 months atleast (i can send the email conversations if you want!!) . and been constantly calling for the past 6months atleast... the phone is lying at the most recent service centre now for the past 3months !!!..(its already been at another service centre for 3 months but nothing was done there so i was told to resubmit the phone)

---[kindly find both repair sheets as attachment in this email]

I've not yet received any update from either the Motorola care or the service centre voice plus in kaloor, ernakulam..
The service centre say that it is the Motorola care which has not yet replied to their numerous mails!!!..
And when I call moto customer care number after endless waiting time- they say only the designated senior executive will talk to merit this issue only at their convenience.. I am yet to receive a proper call from the senior executive!!

its a mental harrasment for me and my wife!!
constant calls and call waiting at the motocare tollfree number without any proper guidance or assistance
its a night mare

Does the Motorola care really care about us??..
Kindly find a solution for this issue(maybe small for Motorola but very big for us!!)...

Please don't bother to reply with just an automated response staring with 'sorry for the inconvenience' (ive got numerous mails like that in the past)!!..

but i am still hopeful that something will be done at the earliest...

i hope big company like motorola with such a big customer base would
help and resolve issues for their valuable customers.

I have purchased moto g4 plus on 21st sept 2016 and from the very first few days it is showing some defects. The screen go black when i call and wont wake up till the call ends no matter what i press. I submitted this phone at moto cuatomer care 3 times and every time the executive assured me that he have changed the faulty parts and the problem is solved but the problem still persists. Please replace my Phone or refund my money. Or i will file a case in consumer court which is my only option if problem dont get solved.

Rinkle
[protected]
arora.22.[protected]@gmail.com

I have given complaint against service center to motrola executive for not resolving issue on time.

Reference number :[protected]

It's already 2 weeks they told issue is escalated but I haven't received any call from motrola.Really disappointed only 4 months I used my mobile from last one it is in motrola service center.

Service center : KL Computer [protected]@vijayawada

Motorola service record number srine[protected].
After 24 days i received my moto e mobile from service center (Ensure-073-ap technologies chennai). But they inserted incorrect mother board (3g placed instead of 4g). Response is very poor and delay. Kindly do favor in this regard. I have warranty period. Its rs.7000/- worth.
My number is [protected].

I bought the phone in end of july of this year only and i am starting facing problems. Its now more than a month i am facing problem with this phone. The phone gets off automatically even it is full charged. Even i went to service centre but the result is not satisfactory. The problem is still there. And again i went to service centre but they denied to collect the phone. Take the appropriate steps.

Had purchase moto g plus 4th generation on 7 the july 2016, imei: [protected], with in 5months mobile facing problem of software or getting switch off on every function. for that i took to official service centre at thane b2x motorola service centre on 12/11/2016, but after collecting mobile today 14/11/2016 it is showing problem of login in gmail account, & there was no such such software service has been don't for my mobile, nor i got any job sheet related, what work they did on my mobile.

My moto x phone worth Rs.35000/- on emi basis.
Purchase date 17/12/2015
Problem: 1.Network hang 2.poor incoming 3.speaker problem.
1st Reapiiring date 26/02/2016
Status: Format the set and return me
2nd repaining date 13/08/2016 @ SD Communication.1/B Milan Park,
Near Dinabandhu Andrew College, Garia, Tel-[protected]
Status: Nothing repair just rerun to me
3rd repairing date 01/11/2016 @ Syscomp Infosol, BD-79.Sector-1, Saltlake City, Kol-64, Ph-[protected] email: [protected]@syscomp.in
Status : Nothing repair just rerun to me

still problem arises no solution provided by customer care motorola.
Last date of free service 16/12/2016 Please help.