Motorola Solutions Complaints & Reviews

I have update my phone yesterday, got software update from moto, now i am unable to update and download app on my mobile network in roaming.. When our service provider have made this free on roaming then what is the problem with moto... Many apps have stopped.. Not working.. Now we have been told by executive that we have to reset the phone.. We did so.. Still facing the problem.. No option to downgrade

Hello Team,

I have purchased moto G4+ mobile from Amazon. Initially i have raised a case with amazon due to over Heat but I was unable to return it due my unavailablity.

Recently i went to moto service center which located in vizag beside care hospital to explain my complaints but they are not accepting my complaints.

Let me know one thing how the mobile will bend if we putting it into the pocket.

This is what they are saying

Mobile Complaints:
1.Over Heating like Iron Box
2. Mobile bending
3. Hung
4. Camera quality

Kindly call me on below number for more clarity.

Chandu-[protected]

If it's not resolve i will put a case in consumer court.

Job sheet no . -SRINE[protected], submitted the handset moto G4 Plus in okhla service centre dated 26 november 2016 (IMEI NO. - [protected]), speakers need to be repaired but such a bad service that till today it has not been repaired and still lying in service centre..this type of srvice has not been expected from moto people and when called i nservice centre they are providing the contact no. of some factory employee who is also not receiving the call..such an irresponsilble company and employees are there, wont be recommending anyone to go for the moto phones, , now i wan tthe refund for the phone, they can keep the phone with themselves only.

Hi,

I bought a nexus 6 from flipkart in may2016 after few months i have issue in my phone there is dot with 2 cross line on the screen when i given in customer service in Delhi okhla phase 2 they given me 1 month time for repairing but after 15 months they called me n said there is a issue i have no parts n it will send to bengluru for few more days, this is not a kind of customer service, if you have any issue then give it to me new phone.If in case you will not give to me my phone in fine condition i will file case against your company.

I need your cooperation, Please do asap n let me know the information about my phone.

Regards
Adnan Ahmad
[protected]
[protected]

I purchased Moto G4 plus mobile phone from Amazon on 12th October. The phone had overheating issue. I raised complaint within 7days policy. They asked me to check through one software. However, the software showed no issue. So, I again raised concern. They said they cannot replace phone and asked me to visit service center. Even they cannot arrange for home coming. I went to service center almost 15-20 times in this 2 months gap. from one service center to another to another. Sometimes, it is closed, somethings big queue, sometimes they do not pick up phone which is under warranty and many other vague explanations. This time, today, it crossed all limit. I went to service center twice, once they assigned me token. Then again I visited, they said there is link failure. They cannot take phone for repair. I am a working person, and everytime I am being expected to be free for this. Till now even I have not started using that phone. Its been 3 months now.I dont know where to go now. I have made complained in Amazon, motorolla through email, facebook everything. But got no resolution. Whom should I blame if I start using the phone and it blasts from overheating. A waste of my money. Please please provide me a resolution to it.'

One frustrated Customer begging for a resolution

Very poor service on Mobile Repair, I bought a moto X play through an online Flipkart, they delivered a product in my home doorstep. now I faced a problem in my mobile charger. there is no service centre in my nearby location(poor option in service, no service centre around 60 km is very pathetic.). I visited one location yesterday, then also they said the product is defective, you need to come after twenty days ( another 60 km) to collect the product. very poor service after the product sales.

Hello,

Ir i have moto g4 plus phone. Suddenly my turbo charger not working so i go motorola authorized service center and motorola submitted my charger on 2 december and told me wait for at least 7-10 days. I will wait but when i call service center he's told your charger not a repair. Then i call customer care on 25 december so she's told me i don't know about your product my senior call back you on 27 december but anybody not help me. Then i was call on 28 december so same thing told me again nobody help me. Then again i was call on 29 december again same thing told me and said to me 29 december have call back arrange but after few minutes his told me my senior call on 30 december. I am very irritated with motorola services. Now my phone have many problem by local charger, please help me as soon as possible.
Thanks & regards
Harsh pandey

I ordered camera lens cover (D Cover) at moto service centre near sodala, Jaipur on 16 Dec 2016 Receipt No. 135 but i didnt received any call for the same to receive. i am facing problem so need solution on urgent. If this kind of service you will provide to your customer than nobody will trust Moto. Customer care executive were also not able to help me. i have visited 4 5 times their but the problem is still same. Please sort this issue and provide the same.

Hi,

I am ashutosh ranjan, i purchased motorola handset MOTO X PLAY in November 2015. In May 2016 my handset motherboard got damage due to bad product and the service center taken almost 50 days for repairing. Now again i faced same problem and again the service center and customer care not assure about the time for delivery and repair my handset. In a year my handset almost 3 months in service center. and they are not care about customer issue. I have a question who will responsible if my handset get again have same problem after Warranty period. Kindly change my mobile or give me compensation for damage and faulty handset.
My contact no is [protected]

I bought mobile on Dec'14 2016. After 5 days i found hanging problem. I have given the service to Motorola service centre in pandi bazzar chennai. They told me to need to update the software and wait for 3 days. today i get serviced the mobile. After i checked the screen brightness is Automatically increase and decrease. This mobile atleast not completed 1month but many problems. Please advise. The service showroom people not responding properly.

Note: Amazon return policy is 10days but they have closed in 8days.

I bought Moto G4 on 17/10/2016 from Amazon and the device stopped working after 10 days. Gave the handset to a Motorola Service Center on 28/11/2016 and they told that the mother board of the device needs to be changed and will be done in 15-20 days.

Till date there is no response from the service center and when I called them (Today: 27/12/2016) they told it will take 15-20 days more.

NOT sure do they really care about the customers or they are just focusing on selling the product even the faulty ones.

Device Details:
IMEI: [protected]
Date of Purchase: 17/10/2016

Service Center Details:
Motorola Service Centre
Office No 3, 1st Floor, Sigma Arcade, HAL Main Road, Marathahalli, Bengaluru, Karnataka 560037

Motorola: Do look into this matter ASAP and resolve the issue or else will have to file a complaint in the consumer forum.

I have submitted my Motorola x play smartphone at agra service centre on 12 October 2015.The problem in my phone is that my phone is not switching on so I give my phone to Agra service centre.The service centre executive told me that this phone is dead.After then more than two months have been completed but still I have not received my phone yet.Motorola customer care and service centre executive is not giving me proper respone.I m totally frustrated from Motorola service.

I have bought moto g4 plus online from amazon 6 months before.
But in a few days to back camera lens got scratches on it due to its poor quality & shadow on display. I submitted in service center for 25 days. But again same issue in this display. And also turbo charger is not charging phone. When i went in service center he said my warranty is expired but i can't buy again this charger please do the needful asap.
If it is so poor quality service of moto.
I never suggest to anyone to purchase moto phone.

Hello
My self vinay,
My problem is that, my moto g4plus rear camera glass was got scraches but there was low camera quality due to the scraches.
When we are moving to the authorised service centre there was no proper response from them.

O many my friends have the same issue regarding the camera glass

But we didn't get the perfect solution for issue

Please make it resolved asap.

Thanks & regards

I bought 3rd generation in July 15, I faced so many problems even I have given it to service centre, twice in a warranty period still m facing the same problem regarding the charging jack, camera, display etc problem.I bought Moto 1st time but I have worst experience even I'll suggest that no one should go for Moto.neither they provide batter quality nor services.

Hi,
It's really sad that such a high esteemed and well known company like Moto has such services being provided.
I'm highly disappointed with the way people associated with Moto and the services are dealing with the customers.Is this how you should provide service to your customers who spend thousands of money just to invest in your phone.
1.I was having mobile issues so I went to the service centre and provided them the phone on initial days of November.They just factory reset the phone and returned back in 5 days.I had the same switching off issue again for which I gave my phone to the service centre again on 23rd Nov 2016 with job sheet number SRINE[protected].
2.Intially service centre folks told they would be returning it back within 3rd -4th Dec 16 rectifying the issues.
When I tried contacting your technical team they told I was having some issues in the motherboard due to which the part was supposedly to be changed and since the part is not available in India so they would have to import from outside and that it would be perfectly fine by 14th Dec'16
3. Till now I haven't received the phone and it's been almost a month.
4.Service centre people dont pick up the phone in the number they have provided and your technical team repeatedly after requests doesnt have the etiquette to call back even after the stipulated time period they have been providing.
5.Have tried mailing Motorola team but no response yet.

I totally disappointed and upset with the services Moto has been providing. If the phone is a defective one then why dont you replace it or refund my money back. I need some immediate actions to be taken for over this issue and would like to know how long would it take more for all this inconvenience to end. Request to refund my phone back because my phone is within the guarantee period and the phone is a defective piece then why do I have to take the load of facing so much issues.

I hope you understand my plea and would take some serious actions on all this.

Gargee Pattnaik

I hav bought moto g4 plus online from Amazon 3months before .
But in a fewvdays tge back camera lens got scratches on it due to its poor quality now im searching for moto care in our area but nobuddy is responding aurangabad service centre says they are changed the service centre.
What the hell ...
So poor Motorola
I will not buy never suggest a moto phone here after

Are yoy guys really inventor of six sigma? I am one of the oldest customer of yours who used 4-5 Motorola cells time now over last 15 years.. the service that igot this time was worst of ever. I travelled 30 km almost to your service centre as yoy have only one in pune and the resolution that i fitness handset is physically damaged. I just saw a few scratches on side metal body of my cell.. they just wanted to establish their point and they did it. Mr jadhav also said that they have daily 200+ customer and can't entertain much. Inspite of my cell being in warantee i was forced to move out.

I have 2 major issue : switch off issue fewquent once battery is less than 50% and other one is i see some spot on my screen a yellow colour from last 4 days which is increasing.

I have been raising this issue since a month now and finally you guys asked me to visit your service centre and they gave different answer..

Let me know if you are able to solve my issue or I have to take another step to educate public on social network to avoid using moto because of such services?

Dear sirs
I had purchased one “moto e 3 power” in india from flipkart vide invoice no. F0yqi[protected] dated 22.10.2016; and facing a problem as follows:
Whenever i create any new contact name with dot (.) in it for example s. Tax office; the dot (.) after alphabet “s” goes missing when i save it and does not show in phone book.
While my earlier phone book i transferred from my old nokia mobile to my new “ moto e 3 power” already has many contact names with dot (.) and shows the same on moto e 3 power also.
As a result my phone book is not in alphabetical order and creates a lot of confusion.
Kindly look into and help me solve the problem.
Thanks
Saqib ansari
Mob: [protected]

I have submitted my mobile before 1 month to motorola service center. Till now i didnt receive any response from their side. I Have already registered complaint but they are not giving any positive response. I got frustrated by this service. The service center person is saying mobile parts are not available, and it will take more days. The same answer i am getting from last 4 weeks.