Motorola Solutions Complaints & Reviews

I visited 5 time to Motorola service Centre since[protected]. It's reported to me that my mobile MOTO G3 not ready for delivery also further no delivery time given to me.
It's been more then a month i given my mobile under warranty to get fixed by service center. I feel harassed buying motorola Mobile. 35 days i am not having a my smartphone with me.

Even i opened a case with customer care, Reference #[protected]...

Motorola solutions — motorola g2
I am p sreekanth handover a moto g2 mobile at service center at kothapet 3weeks back. intially they said their is problem in charging section. so they need to get charging section unit by order. but after 3 weeks they said the problem is in the motherboard. and it cost 60% of the mobile and given back my mobile. what is this service. and secondly at kothapet motorola service center their are girls...

Hi all,

Though the name of the company says as an authorized service, it is a worst service i have never seen in my life.

They took almost 2months of time just to repair a brokem display of my phone.

Very very very very late respone, they never be on time and they always postpone the days

The staff is also very rude and lethargic.

They took almost two months just...

Hello motorola,

This is in respect to the call dated 1st nov, 2016 03:46 pm, received from motorola technical support (+91 [protected]).
After frequent follow ups, call received was somehow very disappointing where the the technical support executive clearly denied of the features and gave irrational explanations towards the incapability of repairs for the mobile set.
Explanations given:

1. sir,...

On 26 sep 2016 I submitted my device to you new tech solution vashi and it was committed to me that in 12 working days it will be back to you but still yet the device is not repaired, it has been 35 day, and yet since i called you for status you say part is not issued, but as per motorola company the part is being issued 1 week ago, so whats the status and on what date it can be solved

the morning i went to service centre...

I got my new phone from amazon on 7th october 2016. it was having problem with the proximity sensor and sometimes fingerprint sensor also. due to proximity sensor problem, i couldn't use the shake and twist functions. i called amazon help 100 times but they said you need doa. i approached service center, trivandrum, they said no for doa that they cant provide for online products. then amazon said no. then i again gave it to service center...

Dear sir,
I have received an email. If the phone is not replaced. I would gift it back to motorola from my side. I dont want to use the phone. I know how long i speak on the phone. I know how may hours same phone one of my colleague is using with double sim. He told me that he is getting one and half days battery after gaming etc etc. I hardly use the phone except for whats app. Are you not ashamed of your company doing a mistake...

Hi Soumitra,

Please look into this matter, it seems Motorola customer care executives are not responding as excepted and within the deadlines, also irresponsible when it comes to after sales service.

First of all delay in service, It took 2 weeks to identify the issue and I have gone through the complaints submitted by Customers and 80% resolution provided by Motorola was water damage

More than...

I have submitted my moto x play in newtech service center, vashi, navi mumbai on 5th october 2016. My imei no. [protected], service no. Srine[protected] and customer complain code is c0023. They didn't receive some part of mobile yet so how is motorola service. I am harassing by motorola care, even i can't able to do daily work like bill payment, recharce, mobile banking and etc without phone. Even moto care had not informed me for...

Procured phone in aug and it started with problems from day1. Given it to service center on 8 oct 16, till date no solution, service centre says waiting for parts from oem. Service center didnt provide alternate phone also.
When i called today, again i received standard answer 5 days more and waiting for parts. 20 days no solution from service center and team is not aware when the spares will come.

I bought phone to...

I have given my phone to motorola service centre on 8th oct for replacement of my mother board which was on warranty but nobody even cares about the status of phone i need to call up daily and sent mails in which also i get mails telling please wait we are working but no output of this false commitment
Got a call from escalation team of motorola stating that phone will be delievered on 25th but no revert received i had to call on that...

I purchased my moto g3 on 25th may, 2016 so my phone is under warranty.

I submitted my phone to repair my 2nd sim slot on 15th october, 2016 at their janakpuri centre. Id: srines[protected].

I was informed my phone will ready in 1 week. Till date i am trying to follow up and i am getting standard replies like: "server is down please call after sometime", "please call after 3-4 days", "part is not in stock".br...

Since motorola set received, the set is facing multiple problem:1. Top speaker is not working 2. Screen is hazy 3. Words and images are scattered like rotten milk... Type. 4. A border line appears all around the screen.
The set is under repair into the moto service centre district centre, janakpuri, new delhi and then to pitampura motorala b2x service centre. The technician there at the service cerntre are not identifying the problem....

I give my moto g4 plus to bareilly service center at 17/9/2016 with hardware problem only and it returns me on 21/10/2016 hardware problem is solved but new problems created in my phone 1- camera glass is totally damage 2 - volume + key is not working 3- issue with phone speaker tell me what can i do now...
Costumer name RAM BAHADUR ([protected])...

I submitted my Moto G3 mobile to service center. They told it will take 15 days.After 15 days they told it is in process you get your mobile by 25th Oct 2016(tuesday).
hen I again called they told it will take 7-8 days more..& again told 4-5 days.
Their behaviour is very rude & they cut the phone by not solving my problem. They have 2 contact numbers among which 1 is mobile no. calling there is always not reachable.
Its...

The charger i got with my g4 plus is not working properly. After replacement from motorola service centre i got a new one, but the new charger i got i not same as that one which i got with device. The new charger fits very loose in socket but the charger which one i got with device fits very well. Quality of this charger is worst.
Also when i went to service centre their behavior and services are very bad!!!...

I am vignesh I have a moto x play mobile it is get problem that is it having a continuous restart, so I have a warranty and I go the service center in Chennai which was located in T nagar (digital Communication) and I have wait for 3 hour to submit the mobile because of the worst employees and they did not tell anything they have convey me that they will tell the problem after two days only.till know they are not telling the reason and they...

Sir,
This is to draw your kind attention regarding the fact that my mobile phone bearing job no.-srste[protected] has undergone technical fault and for that i have already submitted my set to your service centre on[protected]. It has been suggested by you that the set require an update of software system. But it is a matter of great surprice and shock that regarding the updating no intimation has been given by you. But i was informed...

Charging port burnt alongwith charger pin.
Customer support person don't know the exact status of the mobile after 22 days. Even one of the member saying that I am not the only customer to deal with. Very poor response from the service center.
I got a mail of matter escalation and still no response. I told them that I am suffering a lot without mobile but still they are taking it lightly....

Moto G4 plus Mobile bought in June had issues with Audio jack and with few other shake and motion features. we had given for repair on 4th August and were informed that we would get back on 12th August .. on 12th August we got a call saying will need to wait for few more days and this is continuing till date. Finally i approached to amazon for help as i had bought it from there. Amazon team informed me that they will replace the handset provided...