Motorola Solutions Complaints & Reviews

Please go through the below issue point wise and please find the attachment of dispatch job sheet along with the device invoice.

1) i have submitted my device motog2 in bangalore - marathalli service centre, as i was facing multiple issues with the device on 15/03/2016. Job no :amsbag009109

2) on 24/03/2016 i was informed that my device is repaired and screen panel has been replaced. On checking the phone i found that the screen full of scratches and cracks, despite it being a new screen, hence i requested the service centre to change the screen as the screen panel is faulty, which was accepted by them, and i was requested to come back later.

A complain was registered by me with motorola support team : ref no :[protected]

3) on 28/03/2016 i was again informed that device has been repaired. When i went to collect the device the issue with the phone still persisted and the service centre accepted it, and gave me a new job number by closing the old one, they informed me that motherboard/pcb needs to be replaced. New job no : amsbag009431, new complain ref no :[protected]

4) on 4/4/2016 i was informed again that device has been repaired. I collected the device around 5pm on 4/4/2016. On collecting the device i found that the device earphone jack was not working properly. I reported the issue to the service centre and they accepted that there was a fault with the earphone jack and the new motherboard was also faulty and needs to be replaced.

They have also given an undertaking to me by mentioning the issue on the dispatch document for the new motherboard being faulty.


I have purchased the device on 23/04/2015 and since then i have been facing multiple issues with the device.(Please check all the complain registered from email id : [protected]@gmail.com).

The motherboard and display panel has been replaced multiple times but still the i am facing issues with device.

I have to constantly visit service centre, and out of 1 year for almost 2 months in total, my device has been kept in service centre.

Since i purchased the device on 23/4/2015, the device is now out of warranty and there is still issue with motherboard despite it being replaced by the service centre recently.

I hence request you to kindly replace my device with a new one or please provide me a refund for the same, since despite submitting it in service centre the some or the other issue still persist and its causing me harassment by frequently visiting the service centre and chasing it up with customer care executive.

Sir, this is a request from the user being part of the Moto world since the last two years.My first phone is the Moto X2and second one is the Moto X Play and all my circle involves lots of mobiles only of Motorola. My problem is all about the battery drain as I am facing since last update has been made.please make sure to fix up this bug as soon as possible as my fone is not working upto the given MAH.Thank you for giving mee this opportunity to share my view.Hope you will understand my concern

After 2 or 3 months when i brought my moto e2 device, its charger suddenly stopped working. then i started to look for its authorised service centre in Srinagar, Jammu and Kashmir and i found that Net Surfer located at residence road, lal chowk was the one. i took my charger there and they promised me to repair it within a month plus they also told me that they'd inform me when it's done. Now it has been 4 months since then and still I'm not able to get my charger. Please Help

I bought moto x Mobile. But my display glass broken. So, I contact for Motorola company India and I inform my phone problem.so, Motorola representative inform me please visit Motorola service center. So, I go to Motorola service center and I tell my phone problem. But inform me Motorola service center person for this broken glass changing cost Rs 4400 . I very very shocking. Only I request broken glass to new glass. But why very cost? .so, can't repair the broken glass. So, I trying to contact Motorola company India and I inform this problem but not any responsibility Motorola company. So, I very sad. I only one question ask for Motorola company: about broken gorilla glass 3 . because this is gorilla glass 3 range. Why broken. Small length fell down and broken this glass. Please help me.

Dear today i loss my mobile moto g2 andriod hand set, Iwant lock my cell with the help of my cell IMEI/Serial No. [protected] .

I Naveen Avaradi submitted the handset to rudr computers in gulbarga since my handset moto E 2 and4 g display was not working . it internal damage issues so I am asking warranty purchased date is 22-10-15 .and work order no is GUB/MG/15/01126.since 14-03-16waiting so kindly do needful

Regards
Naveen S Avaradi
[protected]

I bought moto x play 32 gp on last december . Found speaker was not working replaced. The replaced mobile memory slot not working gave it service . Asked 30 days but not fixed and after 60 days fixed it with wrong mother board 16 gp .
And the speaker and working asker for replacement to 32 gp, still waiting, service centre response bad, customer care response bad.
Fed up dont know wat to do . Sont want to waste time and money .
Motorolla never buy it.

Cell phone- moto g 2nd generation
Buy date- 2014
Location-Mumbai
A recent OTA update of Android 6 for moto g 2nd generation was received.
Prior to update itself the cell consists of a memory card functioning properly.
After the update system repeatedly asks for making the memory card as internal storage. On declining the message and keeping the card as external sd card, memory card automatically ejects out. This has become a repeated problem even after repeated reboots.
Kindly attend the problem immediately.

I have given my friend's mobile for service, its almost 20+ days and still not getting it fixed instead hearing bad words from the people work there, I have lost all the respect and trust had on Motorola, this is really bad experience, this is not just a first time this service center doing this to a customers..and now they are not returning back mobile also..
Example conversation:

Me: Sir, mobile is blinking continuously and speaker not working properly.

Employee of service center: Hello !!! I know that you shutup go and sit. (Kannada version: nanag gottu guru sumne hogi kutko)


Address:
Sri Said Cells
#392/1, 1st floor, 13th cross, Beside Manyavar, CMH road, Indiranagar 2nd stage, Bangalore - 560038

Today morning (30/03/2016) my son has visited Motorola service centre at Rathna arcade in Salem city in Tamil Nadu. He went there to get the dust accumulated in the camera lens of his MotoX2 cell phone to be removed. The cell phone was purchased in June 2015 and hence Warranty period was still valid.The technician at the centre told my son to come in the afternoon along with the relevant papers.My son has requested him that since he has to leave for Bangalore today night due to certain precommitments there, he will need the service done by today night. The service technician has also agreed albit after persuasion.The phone and the documents were handed over at 2.30PM. The technician has told him that it will take around 2hours to complete the job for which my son has agreed.
At 4.30 PM today evening the same technician rang up and told my son that there is no power supply in the shop and hence they will not be able to repair the cellphone.The girl sitting in the reception desk was also singing the same song. In reality it was a false statement and misleading the customers..There was no power shut down at that time .I got it confirmed from my friend working in the electricity board who is in charge of that area.The technician's attitude in replying my call was totally indifferent and very callous and reluctant.He was arrogant and not at all customer friendly. I was shocked and surprised to see one such person in Motorola.He has not repaired the phone and retuned it at 6.00pm today.When I went to the shop in the evening along with my son both the receptionist and the technician were present.Power supply was there in the shop.The technician was free and taking rest.Again he was lieing that power supply was not there. I checked up with 5 to 6 shops in the same floor and all were telling that there was no power shut down today in any of the shop. When I brought this to the knowledge of the technician in your show room he was speechless and perplexed.He was proven wrong and lieing .Such arrogant, customer unfriendly, lazy and lethargic technicians will greatly harm the reputation of a multi national giant called Motorola.Based on the date, time and address that I have furnished, please identify the person and mend him suitably so that he will not dare to be arrogant and unfriendly with the customers any more and take them for granted.Hope Motorola will take a note of my complaint and initiate necessary action and courteous enough to reply to this mail.My intention is to mend him and not to harm him . Let him not take customers for granted. If he do not change his ways he will be a liability to the company.

Last 2014 october i purchased moto e first generation. exact after one it started to hang but i given for service last october 2015. after that one month it worked properly. in december 2015 it agained hang and fully off, again i given for service center they said software problem. after service till one month it worked again in January 2016 it got problem another kind of problem again i given service center they said that software problem. this time also after service it started work. but again end of the february 2016 got hand and got switch off not on only. again i given service center, they changed the software kitkat to lollypop. it was working till last week March 2016. again it hanged and not oning. what is the exact problem of the mobile please let me know. becuase already i paid for service near 2000/-. now i can't spend on that.

I have purchased a moto x play and problems started occurring since 1 week after purchasing . I also took the phone to service center and got repaired . Even your service executive was not able to find out the problem earlier .Now again my phone started hanging, camera crashes again and again, videos are not running, it's lagging also, motion sensor don't work sometimes. I am very irritated since i purchased this phone . I thought that motorola provide good quality phones but i was wrong . I want you to replace my set otherwise i will go to consumer court .

I purchasef this mobile moto x play in Feb.My mobile is heating with in 5min while play the game.please do needful.
Whenever i played the game on phone it feel very hot as compare to another phone. Also heated whenever used internet services on phone.

What do u want in complain.
My complain is heatin problem of phone for this what information do u want.

Model no. AP3536AE7K8

I have purchased my moto turbo by 16th of jan 2016 then it had some booting issue, so i went to service center of janakpuri west, new delhi and i have submitted my phone to them on 16th of march . after that i went there 3 times (landline number of service center wasn't working) everytime they used to say "moto hasn't provided the required hardware to them so it might take some more days" .
please either repair it fast or provide me another one

I bought Moto G (2nd Gen) online (got delivered to me on the 15th of this month). It is getting warm to 43 degree Celsius while charging with original Motorola charger. I have spoken to the customer care. They asked me to switch to safe mode for a day and download ThermoCF in order to keep a check at the battery temperature. The temperature seems to explode. Also, sometimes the screen skips some the options(back option for example) and sometimes I tap on a number to call and the cell phone doesnot allow me to make that call.
I urge you to take action as soon as possible.

Sir i am prateek awasthi, i purchased moto g3 from filpkart 2 months ago, last night my phone got totally discharge when i connect charger to it and leave it for 6 hours but when i turn it on it is not responding, not starting, not even opening, not displaying any thing, not even feel a vibration at its starting.And it is not opening.. So i kindly request you to suggest me to resolve this problem.

I had brought moto g2 before 12 months back.
Three major issues was occurred in 12 months.
I had submitted my device for 4 months to the service centre for resolving my mobile issues.
5 new mobile issues was created by service centre people due to lack of skill .
I had walk through 6 times to service centre to get back my mobile but every time they have created new issues.They wasted my valuable time and its really frustrated me .

So i had contacted motorola customer support to resolve my mobile issues but finally i find that its a waste of time.
So i complaint to the director of motorola service to help me out. I told him that the person who attempt my mobile was not a skilled person so i demand him for mobile replacement. He told me that this would be the final hereafter no issues will not come . But after that also service centre people created new issues on my mobile.
So again i have demand for mobile replacement and he told me to submit my mobile to cross check.

Now again service centre people told me that the issues are resolved . So i had send mail to director of motorola service to accept as if any issues occurred on my device further, then motorola has to take responsibility. But till now i am not get any reply from him.

Sir, I 2 months ago I got the notification for update on marshmallow on moto g 3rd gen since then it has gone into a boot loop I sent it to Motorola service Centre.first time it was repaired in 3 days we also paid for the warranty to start. Again after few days when we updated same thing happened and this time service center gave us 25 days wait.now it has been over one and a half months and still they are telling us to wait for another week... Please tell us what to do and look after the problem we are facing.

Sir, my name is mohit bais, I purchase moto 2g mobile from flipkart company after using for a month. The mobile start heating, hanging, and gets automatic restart . I convey this issue to motorola service centre, where i submitted this mobile and after a examination of this product for a day they message me that the motherboard of the mobile has got damage so they asked me to wait for a 25 days. but it approx 3 month till now i have won't received my mobile .

I visited your service centre in chennai t.Nagar, it's very tough to trace out your centre in your web page even in Google too. I am requesting you to update the address for further customers. You people making me fool after visiting your service centre. After diagnosed problem simply they are telling head phone jack shorted because of water passed in holes. Am telling you clearly your technicians are not so skilled after open the display with touch. He doesn't know how to fix. He his fixing with some glue and heating. See the gap between display and case. You people are really smart they are saying to me. you have to pay for headphone pin. Even PCB in the gadgets that we will replace in free of cost it's means I will cover in warranty. Whether your company mentioned that headphones pin is not covered in warranty? I will tell you one thing I am going to publish this issue in social media and I will go for consumer forum further. I want replacement for this problem to resolve. I am aggressively following up. I am pained to escalate the deficiency in service issue. Please find the attached file below. I have been harassed and mentally torched since three month for buying moto g3.

Regards,