Motorola Solutions Complaints & Reviews

Dear Motorola, I purchased Moto E [IMEI/Serial No: [protected]] on[protected]. It was restarting itself in every few hours and showing as white screen with blue logo. We gave it for repair at Motorola service center they has 550, but they came back saying it requires a motherboard change which comes nearly 70% cost of the original phone. I just used only one year the phone has become useless and that too without our fault. Can you please help in getting this repair so that it doesn't cost me money? Thanks pls contact: [protected]@gmail.com

Dear all

we have purchased MOTO G 3 vide Invoice No : # BLR_WFLD[protected] dt[protected] through Flipkart, i found sencond slim slot not working in recent days, Till to now i dindt use this slim slot since no requirement,
in flipkart website it is shows "1 year manufacturer warranty for Phone and for in the box accessories" i went Kukatpally they demond Rs 1500 for this repair

it is under warranty why they demond charge, pl let me know your idea

I had moto e, order date : 28/02/2015. invoice : #BLR-WFLD[protected] DT:01/03/2015. IMEI : [protected]. I Had faced to display problem .so i sent to coimbatore @ Vinayaka communication. They are many time told-that,
accessories not available. Its very very bad answer from your end. we Have faced for that problem in many time, but no proper answer.Whenever i make a call, ther not responding. we need mobile or proper answer.

MY Mobile : [protected].

Complaint No 160213/003510
Registered Mobile No [protected]

Handset Purchased on 30/4/2015
Invoice No #DEL[protected]

Since then..Mother Board was changed twice and now Submitted again in service centre for third time.
Its around 10 months and mother board is replaced thrice. And even service centre nor Head Office of Motorola is ready to replace the handset.

I am worried as to how long i can rely on handset after it completes 1 year.

I gave my moto e2 model no. XT1506 ime no. [protected] for repair in B2x autheried service center at koperkhairane navi mumbai on 08/01/16. i had to register a complaint to motorola separately as there was no response from them.on 18/01/16.
mr. balraj called me and told me that accessories are not available so i was given date of 15th February. now today when i called at the call center i got a new date and assuarance again that i will get a call from Mr. Balraj by tomorrow and my date of closure is 20th February. i am not satisfied as there is so much delay and no replacement.

Had purchased moto e device from flipkart on october 2015. From day 1, phone had battery issues.Had submitted my phone on 8th January'16 and today is 15 feb.Mr Prashanth rao from motorola is handlng my case and is not capable of doing this job.I have been told 30 days after submitting the phone that alongwith battery, motherboard is also faulty and it has to come from Hongkong which will take a month's time.Seems like it's gonna take infinite time.Neither service center people are helping and talking rude and call center people are equally helpless.

Pissed off with their service.Need contact number/email id of higher authorities to report this.
Work order no - OIA/MG/15/04443

Will never buy motorola again in future.

Had purchased moto x play device from flipkart on october 2015. From day 1 phone started getting issues on signal connectivity. Changed the simcard for three times and finally came to know that their is some issue in phone motherboard. Had submitted my phone on 19 december 2015 and today is 14 feb and parts has not been dispatched. Now service centre has given me new date 5 march. Reason - Delay is due to parts getting stuck up in customs. Mr Prashanth rao from motorola is handlng my case and is not capable of doing this job. Dont know when this fellow will submit the components to service centre. Need some email.id of higher levels and wanted to complain about prashanth rao.
Case no[protected]

Will never buy motorola again in future.

I have already complain regarding the moto g3 mobile. But my issue still not resolved. Very bad service by motorola.

Dillip
[protected]
job id no zbd/mg/1502333

Job is no zbd/mg/15/02333
My mobile speaker was not working. I handed over to service centre
Sai communication ghaziabad on 23january 2016. But still issue has not resolved due to parts pending.I want to complaint against both Motorola and sai communication. Very dissatisfied with the service. Very worst customers support.
Dillip
[protected]

Job No-AMSMUM003778 The service centre person told me device will repaired within 7 days, but after 7 days they told require more 7 days then again told, motorola not revert of our mail, still display not received once we received will repair, require more 10-12 days.my complaint no[protected] also not resolved still, so much irritating, what will be use of device if i need to keep with you more than month,
till date i never face that issue with any other mobile companies, i used so many mobiles but compare to them to much slow and care less procedure you are delivering, please help me that time give my device asap, next time i will aware when i buy Motorola.

Dear Motorola,
I am fed-up by the services of Motorola.i have bougt moto x play and use it for 35 day, some problem arises i had to sumbmit to service centre they demanded mother board. I submit the phone on 26/12/2015 and i had submited my phone on 26 dec-2015. i was given a date of
12/1/2016 for the getting the phone and then it was suddenly extended to 18/01/2016
and now it is said that phone is still not repaired and further date of 14/02/2016 is being provided and on 11 feb i got call from service centre that i will get phone on 26/02/216. I did not purchase the phone to keep in the
custody of service centre. This level of services was not expected from
such a reputed brand. Motorola will appreciate that I also have other works apart from running or contacting Motorola for my phone. I want full refund for the device or atleast replacement of it.
Regards,
Amar

I Ishan has given my device motog3 to B2X Service Centre in sahare mall gurgaon centre on 1st dec.Till now its Dispplay has not issued to the service centre and its not even dispatched.My work order no is AMSGSM0000483.the company has told me tocollect device on 11 feb but till today there is no information whre the parts are.i called many times to service centre they just told they have no information about parts.and whnevr i called to tollfree no they just said nothing and clueless with no answer.we have no othr information and rss team will provide you information about the parts.when i say them to transfer my call to rss team leader mohd imran they told we dont hv option to transfer the call ans sometyms even say he is busy .I urge the authorties to please lookinto the matter as soon as possible and either give my device after repairing by 15 feb or else replace it or refund me.if i wont get it back on 15 feb, i will go higher authorities and to the court.as it will b 70 days already i have been waiting and most of warranty period has been wasted.there is no coordination between service centre and company.

I shivani has given my device motog3 to uttam nagar service centre on 30 dec.Till now its motherboard has not issued to the service centre and its not even dispatched.My work order no is OMC/MG/15/01283.the company has told me tocollect device on 22 jan but they wont give me and said to colllect it on 15 feb and parts will b delivered to the service centre max by 12 feb .bt till today there is no information whre the parts are.i called many times to service centre they just told they have no information about parts.and whnevr i called to tollfree no they just said collect it on 15 feb .we have no othr information and rss team will provide you information about the parts.when i say them to transfer my call to rss team leader mohd imran they told we dont hv option to transfer the call ans sometyms even say he is busy .I urge the authorties to please lookinto the matter as soon as possible and either give my device after repairing by 15 feb or else replace it or refund me.if i wont get it back on 15 feb, i will go higher authorities and to the court.as it will b 40 days already i have been waiting and most of warranty period has been wasted.there is no coordination between service centre and company.

My phone is under repairing at Motorola Service center. It's more than 2 weeks no reply from service center, Send mail as well as multiple call but no update. Even not a single time received call back from them as assured by them every time. It seems Motorola don't care for Customer Service issues.

i am not getting proper response. please help me on this.


regards,
Manish dave
[protected]

R/S Sir or Mam, I purchased Motorola Mobile Model No- MOTO X XT 1562-32GB-White. IMEI-[protected]. Work Order-WZT/MG/15/01726. WO Date- 20 Jan 2016. Mobile No- [protected]. Name- ANSHUL BANSAL

Phone Moto X play is heating up to 45degree without playing video/games/multiple apps-unable to touch phone beyond this temperature.No service centres nearby.All far away.20000₹ phone and within one week of purchase I have to go to service centre that too by taking leaving from office.Customer care executives only repeating one line "visit service center, sorry" . Frustrated with Motorola service. Flipkart people are saying contact Motorola people and Motorola people are saying contact flipkart people. My genuine complaint is not being given a warm welcome. High featured phone which cannot be even held in hand because of temperature. I have confirmed with friends using moto x play their device isn't heating up like mine so I feel this is a defective piece. Also I am using two more moto g in my house they don't have this problem. I request you to help me.

Dear sir/mam

This mail is regarding the false service promises given by the Motorola company.

I purchased a mobile on 30/8/2015. Because of some malfunction the phone stopped working on 14 of Jan 2016. I gave it for the repair to authorised Motorola service centre located on mg road secunderabad on 16 /01 /2016.
But by the date thae phone has not been repaired . when I call the company they say that they are working on it and they will let me know . I complained on the customer care first on 3rd of Feb.
Next on 7th of Feb asking for the details of my progress which went in vein

The local service authorities say that it will still be 15 days as they haven't received the part.

Why can't the company replace the piece when they can't send the required item to the service provider.

Imei no [protected]
Moto g 3 rd generation

Purchased on 30/08/2015

Service given on 16/01/2016.

I bought a moto g3 phone in october. after a month suddenly he screen broke, i got the screen replaced near my place and after fe days after upgrading it to marshmallow vesion, the touch stopped working. I gave my pone to motorola service center who claimed that the issue is regarding the hardware and not software and asked me to pay 3.5k once it's done.. I gave it there on 12th jan and i was told i will receive it withing 15-20 days but its been a month and i still din't receive it and when i called them they told they are expecting the part in feb end.. the service is so pathetic.. i will never buy moto phone in my life.

I purchased a new Moto X Style from Flipkart on 23th November on December 29th my phone started auto shut down repeatedly. I submitted the phone to moto service center and told me they need to replace the motherboard and they asked me to wait for a month. After one month when i called they told they dont have the part available and extended for another month. Today when I called they saying they still dont have the part available and need to wait more as they dont have specific date when the part is not arriving. There service is very poor as they have employed front end monkeys to repeatly saying sorry for inconvenience bla bla

I had purchased a MOTO G (3rd Generation) Mobile (IMEI/Serl.No. [protected]) through flipkart com on dated 11.09.2015 invoice.no. CHNPUZHAL[protected]. Unfortunately the handset was not working and I gave it to MOTO G authorized service centre Pune-Pluse EnterprisesSolutions (B2X), Address . Shop No.7, Guard Apartment, 518 Narayan Peth, Near Mod Ganpati Temple, Pune – 411030 on their job card No. AMSPUE001776 dated 11.10.2015 at, 1.04.34pm.
So far so many times I visited the service centre, they told me that, the parts not yet received from the company. After getting the parts they will repair it and give. I also made lot of calls to MOTO G. call centre and they are making me false promises as on date. Please look into the matter at urgent basis and help me get my mobile with immediate effect. Otherwise I, will constrain to take a step to go the consumer court.
Please do the needful
Yours faithfully,

Radhakrishnan Nair