Motorola Solutions Complaints & Reviews

Complaint No 160213/003510
Registered Mobile No [protected]

Handset Purchased on 30/4/2015
Invoice No #DEL[protected]

Since then..Mother Board was changed twice and now Submitted again in service centre for third time.
Its around 10 months and mother board is replaced thrice. And even service centre nor Head Office of Motorola is ready to replace the handset.

I am worried...

I gave my moto e2 model no. XT1506 ime no. [protected] for repair in B2x autheried service center at koperkhairane navi mumbai on 08/01/16. i had to register a complaint to motorola separately as there was no response from them.on 18/01/16.
mr. balraj called me and told me that accessories are not available so i was given date of 15th February. now today when i called at the call center i got a new date and assuarance again that...

Had purchased moto e device from flipkart on october 2015. From day 1, phone had battery issues.Had submitted my phone on 8th January'16 and today is 15 feb.Mr Prashanth rao from motorola is handlng my case and is not capable of doing this job.I have been told 30 days after submitting the phone that alongwith battery, motherboard is also faulty and it has to come from Hongkong which will take a month's time.Seems like it's gonna take infinite...

Had purchased moto x play device from flipkart on october 2015. From day 1 phone started getting issues on signal connectivity. Changed the simcard for three times and finally came to know that their is some issue in phone motherboard. Had submitted my phone on 19 december 2015 and today is 14 feb and parts has not been dispatched. Now service centre has given me new date 5 march. Reason - Delay is due to parts getting stuck up in customs....

I have already complain regarding the moto g3 mobile. But my issue still not resolved. Very bad service by motorola.

Dillip
[protected]
job id no zbd/mg/1502333...

Job is no zbd/mg/15/02333
My mobile speaker was not working. I handed over to service centre
Sai communication ghaziabad on 23january 2016. But still issue has not resolved due to parts pending.I want to complaint against both Motorola and sai communication. Very dissatisfied with the service. Very worst customers support.
Dillip
[protected]...

Job No-AMSMUM003778 The service centre person told me device will repaired within 7 days, but after 7 days they told require more 7 days then again told, motorola not revert of our mail, still display not received once we received will repair, require more 10-12 days.my complaint no[protected] also not resolved still, so much irritating, what will be use of device if i need to keep with you more than month,
till date i never face...

Dear Motorola,
I am fed-up by the services of Motorola.i have bougt moto x play and use it for 35 day, some problem arises i had to sumbmit to service centre they demanded mother board. I submit the phone on 26/12/2015 and i had submited my phone on 26 dec-2015. i was given a date of
12/1/2016 for the getting the phone and then it was suddenly extended to 18/01/2016
and now it is said that phone is still not repaired...

I Ishan has given my device motog3 to B2X Service Centre in sahare mall gurgaon centre on 1st dec.Till now its Dispplay has not issued to the service centre and its not even dispatched.My work order no is AMSGSM0000483.the company has told me tocollect device on 11 feb but till today there is no information whre the parts are.i called many times to service centre they just told they have no information about parts.and whnevr i called to tollfree...

I shivani has given my device motog3 to uttam nagar service centre on 30 dec.Till now its motherboard has not issued to the service centre and its not even dispatched.My work order no is OMC/MG/15/01283.the company has told me tocollect device on 22 jan but they wont give me and said to colllect it on 15 feb and parts will b delivered to the service centre max by 12 feb .bt till today there is no information whre the parts are.i called many...

My phone is under repairing at Motorola Service center. It's more than 2 weeks no reply from service center, Send mail as well as multiple call but no update. Even not a single time received call back from them as assured by them every time. It seems Motorola don't care for Customer Service issues.

i am not getting proper response. please help me on this.


regards,
Manish dave
[protected]...

R/S Sir or Mam, I purchased Motorola Mobile Model No- MOTO X XT 1562-32GB-White. IMEI-[protected]. Work Order-WZT/MG/15/01726. WO Date- 20 Jan 2016. Mobile No- [protected]. Name- ANSHUL BANSAL...

Phone Moto X play is heating up to 45degree without playing video/games/multiple apps-unable to touch phone beyond this temperature.No service centres nearby.All far away.20000₹ phone and within one week of purchase I have to go to service centre that too by taking leaving from office.Customer care executives only repeating one line "visit service center, sorry" . Frustrated with Motorola service. Flipkart people are saying contact Motorola...

Dear sir/mam

This mail is regarding the false service promises given by the Motorola company.

I purchased a mobile on 30/8/2015. Because of some malfunction the phone stopped working on 14 of Jan 2016. I gave it for the repair to authorised Motorola service centre located on mg road secunderabad on 16 /01 /2016.
But by the date thae phone has not been repaired . when I call the company they say that they...

I bought a moto g3 phone in october. after a month suddenly he screen broke, i got the screen replaced near my place and after fe days after upgrading it to marshmallow vesion, the touch stopped working. I gave my pone to motorola service center who claimed that the issue is regarding the hardware and not software and asked me to pay 3.5k once it's done.. I gave it there on 12th jan and i was told i will receive it withing 15-20 days but...

I purchased a new Moto X Style from Flipkart on 23th November on December 29th my phone started auto shut down repeatedly. I submitted the phone to moto service center and told me they need to replace the motherboard and they asked me to wait for a month. After one month when i called they told they dont have the part available and extended for another month. Today when I called they saying they still dont have the part available and need...

I had purchased a MOTO G (3rd Generation) Mobile (IMEI/Serl.No. [protected]) through flipkart com on dated 11.09.2015 invoice.no. CHNPUZHAL[protected]. Unfortunately the handset was not working and I gave it to MOTO G authorized service centre Pune-Pluse EnterprisesSolutions (B2X), Address . Shop No.7, Guard Apartment, 518 Narayan Peth, Near Mod Ganpati Temple, Pune – 411030 on their job card No. AMSPUE001776 dated 11.10.2015 at,...

Hi i as given my moto e 2gen mobile to B2X mobile service center at mallerashwaram in Bangalore . for Bluetooth is not working purpose . at[protected] for service . and after that they as taken two days . to check . after that i as gone to service . then also bluetooth was not working . then they told . we what to replace the mother board . and they told . one week time . after that i can them they told more one week time again . when ever...

My phone moto e model no AP3445AD1KB purchased through flipkart on August 28, 2015 showing display problem. Some times screen is blinking and I cannot see any thing . service centre told is display problem. So please exchange my phone and give me new one. This happens after six months of purchased and on warranty period....

I visited your service centre at Borivali in Mumbai- Cellular World on 26/12/2016 to rectify the problem with my motoX purchased in May 2014.The problem was SIM NOT REGISTERING. After explaining to your staff that I had already changed the SIM from service provider Vodafone and even tried the new SIM in another handset(it was registering), they still insisted that the problem was with the SIM & after charging diognose charge advised me to...