Motorola Solutions — Moto g turbo

Address:

Chennai, Tamil Nadu, 600017

I purchased moto g turbo in the month of feb 2016
Order date:[protected]
Invoice date:[protected]
Imei number: [protected]
Jobsheet/work order number: ctg/mg/16/00028

On 7th april there was some problem with mic and ringtone. I was not able to hear any tones when i get a call. When dialed someone either i don't hear what the other person is speaking and sometimes it is the other way round.On 8th april i gave it to a service center here at chennai and they said it will be resolved within 15 to 20 days and ever since i have been following with them till date. The issue is not resolved and on april month end they said ringer part is ready but mic cannot be covered under warranty. Service center people say the shield inside is crashed and is not covered under warranty and it will cost around rs.7000 (For a newly bought phone).They also said they have raised my concern to cover it under warranty to ensureservices.In from whom they have not heard back. I am convinced that i got defective piece. Hope at least this forum will help in resolving the issue.