Motorola Solutions — Motorola g4 plus

dchavan

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400012

On 24.05.2016 i bought new moto g4 plus from amazon after 10 days it has start hanging. on that day i switch of the phone 1st time and than phone remain on only it will not go ahead, only white screen are open, actually i was travelling to north on those days for 10 days, when i was back to mumbai, on the very next day i submit phone to authorized motorola gallery which is in borivali (west) b2x. they tell me it will take 2 days to resolve but they doesn't do their commitment after that they said it will take 4 days and then 5 day. from last 15 days i m not using my phone and they doesn't answer my call also, infact after purchase of new phone i used phone only 10 days and after that it has been stoped till today... what should i do? they are not picking up my call also.

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Comments

ammie27

All Motorola phones are worst to use...Even I am using Moto G4 plus and after visiting their service center, many complaints I have seen against the same but no solid response.

I think I have to move to Consumer court now.

naveen rawat 1094

from Delhi, Delhi

no responce from motorola till date regarding the complaint.

dchavan

from Delhi, Delhi

Is these a way to treat the Motorola customer . we blindly believe on yours and you treat like these.

naveen rawat 1094

from Delhi, Delhi

I bought moto g 3rd Gen phone last year august month, within a week i found complaint in my phone is getting off so i complaint on flipkart to sort out my problem but they took 20 days to resolve the problem, again my phone is same condition so i want a positive responce from motorola.

Motorola Solutions

Thank you for sharing your concerns with us. Unfortunately, we are unable to assist you, because the device you described is support by Motorola - a Lenovo company. Please visit http://bit.ly/moto-support for assistance with their product.

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Chavan,

Sorry for the delayed response. Please send us an e-mail to [protected]@motorola.com with the job sheet number and your contact details referring to this post.

Thanks
Motorola Support.

Jai Bharat jai bharat

from Pune, Maharashtra

I bought moto G4th plus 32GB white colour phone 08 june 2016 within a week i found complaint in my phone is getting off so i go to moto care to sort out my problem but they didn't resolve my problem in 1month, to resolve the problem, i keept my cell phone in moto care from last 25 days, so i want a positive responce from motorola.

Job Number :- AMSPUE007640

Subhram Kumawat's reply, Nov 21, 2016

Hi
I think its a Solid Problem with this entire version Of Moto, , also they stil not able to find out a perfect solution of this
Rgds
SBK