Motorola Solutions Complaints & Reviews

Address: Bangalore Rural, Karnataka, 562114

Dear sir/madam,
two months before I paid moto 4g plus phone. On that time I fell very happy why because was all are good features including cameras if you take one picture good clarity memory size 5mb... After some days I fell clarity reducing. Now very worst clarity. With 2 to 3mb ... I will send same 2 photos. My first photo and my mobile last photo . I captured same picture... What can I do.. now I am getting irritation... Very worst clarity now 😭
Sorry couldn't not add photos.. this website allow only 2mb photo

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 24, 2016

Hi Pugalendhiran,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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S

sagarpalhe

from Nashik, Maharashtra

Aug 24, 2016

My moto G3 has charging problem. And i am not getting any solution from service center for that.
Also there is no working service center in my city

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Address: 124507

As you tell in your videos that your phone motog4 plus is having Gorilla glass that will not break but it is not.. I purchase Moto g4 after 2 week the display got broken I just put my phone in my pocket and sit in my office m not exerting any pressure on it and after that I see that phone corner display got cracked what is this your Gorilla glass can't take this much pressure

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 24, 2016

Hi Harshit,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

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Motorola Support.

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Address: Chennai, Tamil Nadu, 600041

I bought moto x play for months batch in flip kart and from the month I bought I have network issue. I have went moto service centre many times, when ever I go they will suggest to upgrade versions, nothing other than that. But at the upgraded same I will get the prob. These testimonials have no solution just to send. Please replace my phone. These service centre have no answer for my queries.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 24, 2016

Hi Subramanian,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

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Motorola Support.

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Address: Jajpur, Odisha, 755019

I had purchased a motorola g3 (3g) phone through flip kart vide invoice no : # blr_wfld[protected], serial no of the mobile - [imei/serial no: [protected] on 05-september-2015.
I
Have given the said mobile at the service center for repairing at bhubaneswar on[protected] – job sheet no-9321 and the mobile is repaired as per the service center. But they have not told about the problem of the phone and replied that "there is a system error, hence they can not tell about the resolved issue", since then, i have not got any calls from the service center where in i have given both my mobile nos ([protected] / [protected]).

Sorry to put a note that, i am geting the same error after geting the phone repaired from the service center. They have just played with the syatem and with my emotions.
This is the worst service from your authorised service center and immediate measures need to be taken in order to address it.
There is only one land line[protected] available and no body is bothered to pick up the phone, when it is ringing else the line is busy. Up on asking for the alternate mobile no, they are not providing any no.

"the problem with the mobile - all the applications are randomly oepning while the battery is low'" and virtually i have to switch off the phone and charge it untill it is normal.

Awaiting an early action.

Thanks & regards,

Sailesh mohapatra
Mob - [protected] / [protected]

Motorola Solutions customer support has been notified about the posted complaint.

Sep 06, 2016

Updated by SAILESH634 Sorry, I have already given my contact details in my previous mails several times, but for your kind information, sending you the details once again .
My Contact Nos - [protected] & [protected] ( +91 - INDIA )
Regarding the Job Sheet
1) Previous Job Sheet No - 9321, dated[protected]
2)Current Job Sheet No - 11324, dated[protected] Copy to be attached )

( No option for uploading / attaching any file )

Thanks & Regards,

Sailesh Mohapatra

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 24, 2016

Hi Sailesh,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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SAILESH634's [Complaint's author] reply, Aug 25, 2016

what more details you require ? Pls clarify ? Please mention in detail ? As i have already shared my experience with you regarding my previous experience with the authorised service center at Bhubaneswar, you can collect the relevant information from your service center itself. The fact remains the same that the mobile defect is not been rectified.

I have never received a call from your end as of now..

Pls revert or else call me @ 9437003036 / 9583105013 in case you want something more.

Thanks & Regards
Sailesh

Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 29, 2016

Hi Sailesh,

Sorry! Can you please send us an e-mail with your contact details and the snapshot of the job sheet provided by the service center while submitting the device referring to this post.

Thanks
Motorola Support.

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SAILESH634's [Complaint's author] reply, Sep 6, 2016

Sorry, I have already given my contact details in my previous mails several times, but for your kind information, sending you the details once again .
My Contact Nos - 09437003036 & 09583105013 ( +91 - INDIA )
Regarding the Job Sheet
1) Previous Job Sheet No - 9321, dated - 28-05-2016
2)Current Job Sheet No - 11324, dated - 03-09-2016 ( Copy Attached )

( There is no option to attach any file )

Thanks & Regards,

Sailesh Mohapatra

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Address: New Delhi, Delhi, 110085

Website: www.b2x.com

I submitted my moto g4 on 4 august 2016. The lcd display was supposed to change. They told me that my phone will be restored with in 10 days. It was already too long, but don't have any other options so i said ok.
Now its 21 august 2016 i didn't get my phone. They keep on saying that our server is down, what the hell my phone has to do with servers.
Already i am paying 6, 500 rs for my phone which is already in warranty but why they are not giving service.
I am submitting the service note of my phone, which will describe the complete incident.
My phone was given to b2x pitampura delhi on 4 august 2016

+1 photos

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A

Abhishek.verma02

from Indore, Madhya Pradesh

Aug 22, 2016

Mic of the device is not working on calls. Though I am able to use mic with camera and other application. I tried to reset the device to factory default settings. Also i tried to install all possible updates, still the issue is the same. Please help me with the further course of action.

Contact No. [protected]

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N

neeraj.upsdhyay

from Noida, Uttar Pradesh

Aug 22, 2016

Moto g4 Plus 16GB Purchase online, Facing Hanging problem automatic mobile comes in Keypad lock mode all display is blank, And then required to restart, Every day i am restart this mobile 8 to 10 times problem is from day one.
We need solution as in priority. ...
Need solution as URGENT.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 24, 2016

Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Jaipur, Rajasthan, 302020

Website: www.motorolasolution.com

I bought moto g4 plus at 04/06/2016 from amazon. And just after one month from purchasing it stopped working. It switched off and the power button became inactive. So i gave my phone to the motorola customer care (Address: tech solution plot #7a, tejaji marg, new sanganer road, jaipur) at 08/08/2016. At the time of submission of my phone they said that it takes one week to repair the phone but its about two week now and i am still waiting for a call from the service center. Disappointed!!!

Aug 5, 2021

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 24, 2016

Hi Sanidhya,

Apologies! Please send us an e-mail to [protected]@motorola.com with the job sheet number and your contact details referring to this post.

Thanks
Motorola Support.

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Address: Visakhapatnam, Andhra Pradesh, 531001

Sir,

I am a motorola customer since motow270 model.

I suggest to keep a option of forget password at pattern screen.

Last night my friend changed my pattern and i am helpless to open my own mobile, if i was suggested with a forget password option at pattern screen, i simply press forget password in my pattern screen and login to my gmail or motorola account and reset my pattern.

Please moto please have an update and help us to stand unique in this competitive world.

Please also have an update of sending message later at certain time and certain day.

Awaiting for your update

S. Pavan ayyappa

Aug 5, 2021

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 24, 2016

Hi Chinnam,

Thanks for your valuable suggestion. We will definitely share this with respective department for consideration.

Thanks
Motorola Support.

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Address: 627007

Website: No response

Due to some problem in my mobile i gave it to a authorized service center in tirunelveli
A guy called from coimbatore office and said there is a problem in mother board sir to repair it you have to spent 5000 rs and then he told me to send my decision in sms.
I replied him to return my mobile after that 4 moths passed yet i did receive it back.
I lost the receipt given by the service center.
I v shown them the copy of invoice and they took a photo copy of tat and sent to some one. Still no one is properly giving me status of my mobile. They gave me number of some one [protected]. After asking him for 4 days he gave me another number [protected] he also asked me photo copy of my invoice bill. He also did't give me a status of my mobile return
Pleas make a quick return of my phone
Thank u
My name is :g. Vijayakumar
Mobile model is : moto g2, colour in black
Ime no:[protected]
Mail id:[protected]@gmail.com

+1 photos

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Apr 11, 2017

Updated by vijayakumarg Guys it's gng to be one year still I didn't get response to my complaint and my phone back

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 24, 2016

Hi Vijaya Kumar,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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vijayakumarg's [Complaint's author] reply, Aug 25, 2016

What are all the information you required from my side

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Address: 099

Website: Www.motorolacomplant.com

Mene 27 ko new fhon lya moto turbo edition aor yah 2 bar kharab ho chukaa hai please halp mee mene company ko bolaa mene new fhon kee ruppes diye hai naaki repering fhon kee please halp mee kyukii 1 bar Jo fhon kharab ho jata hai boo Barr Barr hotaa hai iss lye mene first time consumer mai complaint. Karii hai umeed yahi hai isme meri sunhhee jaygii

Aug 5, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 19, 2016

Hi Krishan,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Pune, Maharashtra, 411030

Website: www.motorola.in

Hi team,

I submitted my motorola g3 on 7/5/2016 due to touchscreen is not responding to touch.its been a month it is pending for parts i've already escalated issue many time but didn't got any satisfactorily response.a month they said that part is not available they can't do any thing. They told me tho submit a complaint via email. But what the hell is this. Employers of service center is very rude. moto you have do something about it. Please action on this issue.

Job no - AMSPUE007617

GIN NO - GINPUE012937

Date of submitted - 5th July 2016

+1 photos

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 18, 2016

Hi Pankaj,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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V

Vikki Mittal

from Mumbai, Maharashtra

Nov 8, 2016

Dear Sir,

I bought "Moto G4 Plus" mobile on 1st August 2016 and since then I was facing issue with proximity sensor. Every time I make a call or answer any incoming call, phone display remains of[censored]ntil other person disconnects call. Frequency of this issue is 7 out of 10 times.

I submitted the phone in the authorized moto service center located at "1st Floor Minal Arcade, Near Hotel Samudra, NAL Stop, Karve Road, Pune-411004" on 22-October-2016. Following are my complaint(s) regarding the services provided...

1) I had to wait for 4 hours to get my turn while only 20-25 people were prior to me while one representative was taking only 5-10 minutes to attend one person.
2) The representative told me that it will take 7-10 days to get the proximity sensor replaced by Moto. On this fact, I was ready to submit my phone for correction. Its been 18 days and still I don't have my rectified phone with me.
3) Every time I call the service center, they tell me that part to be replaced is still not received from Moto company so my service request is still pending.
4) Every 3-4 days of interval, I call to service center & also use your LIVE CHAT feature and I am always told that I will get my phone after 7-10 days. I am now very much concerned when these 7-10 days will complete and I will get my repaired phone back.
5) I submitted my phone because of the time interval told to me. I am leaving for Noida this Friday (11-Nov-2016). I requested service center & LIVE CHAT people that if you cannot repair phone by 10-Nov-2016 then please courier it to my new address in Noida. Sir, I am so much disappointed that they simply denied it even though they have taken more than double time they promised.

Sir, I am getting very bad response & service and hence I request you to please look into the matter as its causing a high dissatisfaction. I am sure that its not good for company's reputation as well if such cases are happening with other Moto users as well.

Hoping to get some strong action to help me soon.

Thank You,
Vikki Mittal

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Address: 755019

I had purchased a motorola g3 (3g) phone through flip kart vide invoice no : # blr_wfld[protected], serial no of the mobile - [imei/serial no: [protected] on 05-september-2015.
I
Have given the said mobile at the service center for repairing at bhubaneswar on[protected] – job sheet no-9321 and the mobile is repaired as per the service center. but they have not told about the problem of the phone and replied that "there is a system error, hence they can not tell about the resolved issue", since then, i have not got any calls from the service center where in i have given both my mobile nos ([protected] / [protected]).

Sorry to put a note that, i am geting the same error after geting the phone repaired from the service center. they have just played with the syatem and with my emotions.
This is the worst service from your authorised service center and immediate measures need to be taken in order to address it.
There is only one land line[protected] available and no body is bothered to pick up the phone, when it is ringing else the line is busy. up on asking for the alternate mobile no, they are not providing any no.

"the problem with the mobile - all the applications are randomly oepning while the battery is low'" and virtually i have to switch off the phone and charge it untill it is normal.

Awaiting an early action.

Thanks & regards,

Sailesh mohapatra
Mob - [protected] / [protected]
Mail - [protected]@gmail.com

Aug 5, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 18, 2016

Hi Sailesh,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Sorry for the inconvenience caused.

Thanks
Motorola Support.

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Address: New Delhi, Delhi, 110036

I bought moto g4 plus at 27/05/2016 from amazon .It have some heating problem, also hanging and auto restart problems after one month of purchasing so that I was submit my phone to the motorola customer care ( Address: Max mobile care, Shop no. 56, 57, Aggarwal City Mall, Pitampura, North Delhi-110036, Contact number : [protected] ) at 04/08/2016. At the time of submission of my phone they said that it takes one week to repair the phone but now its two week and they can't repair it, even refuse to give any detail about my phone. So I want that the company have to replace my phone as soon as possible and also have to take an action against their irresponsible customer care.
Job number of my phone : AMSDEH009806
Pankaj gahlawat ([protected] )

Aug 5, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 18, 2016

Hi Pankaj,

We have escalated your case to respective team for assistance. Someone from the team will reach you very soon sharing an update. Please bear with us.

Send us an email to [protected]@motorola for repair updates referring to this post.

Thanks
Motorola Support.

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Address: 411033

Website: www.motorola.in

My moto x play display was not working. So i went to motorola customer care pune. The person there called me after few days and told me 7500rs for new display and asked me whether you want bill or not and offered me display for 6500 if i dont want bill. I said no i want a bill. Then this person came near my house and gave me my phone and a fake bill even after full payment that is 7500rs. I dont even know whether the display is original or not. The care centre is at navi peth, pune, maharashtra. India.

Aug 5, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 18, 2016

Hi Mayur,

Please send us an e-mail to [protected]@motorola.com with the snapshot of the bill and your contact details referring to this post.

Thanks
Motorola Support.

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Address: Chandigarh, Chandigarh, 160014

Website: motorola

My moto mistake fully drop in the water but the still work but the camera show moisture and the phone still work but when i placed the phone on the table and leave the phone then after some time the touch can not work and few hour the phone work but display nothing feauters of mobile work propely and button make sound and up side speaker does not work properly my complaint that why should company saids they are water proof plz repair my handest they are under warranty my conatact no.[protected] from chandigarh

+3 photos

Aug 5, 2021

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2016

Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Patna, Bihar, 800020

My moto g mobile handset is lost on date[protected] please block my mobile handset, so that no one can misuse it. Its detail is listed below.
Name - xt1068 (Moto g) 2nd generation
Imei - [protected]
Imei - [protected]
Msn - r47axq88kp
Model - ap3323ad1k8

You can message me on email address - prabhavati. [protected]@gmail.com
I will be grateful for your needful help.

Motorola Solutions customer support has been notified about the posted complaint.

Aug 15, 2016

Updated by psingh28 My complaint has to be sent to Motorola Mobility not to Motorola Solutions. Kindly sent to Motorola Mobility. Thanking you.

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D

debs123

from Igatpuri, Maharashtra

Aug 15, 2016

I faced the issue of charging in my MotoG3 mobile which was under warranty and submitted the same to Newtech solution Vashi for repairing on 30th July 2016.

It has been more than a week, i still receive any call back from the service center stating the updates on my cell.

case: VZI/MG/16/01649

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Address: 144005

I bought Moto G4 plus handset a month ago and my earphone jack is not working.It does not even support its own earphones. This is really the worst thing about Motorola new handset. It also does not support other earphones and headphones.
My friend has also bought the same handset and he is also complaining about headphone jack.
Kindly change my headphone jack rather I have to take a suitable action against Motorola.

Aug 5, 2021

Complaint marked as Resolved

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R

Ramesh19771986

Aug 16, 2016

I m not getting any notification on my cell moto g3, neither call nor any msg.
I m frisyrated

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2016

Hi Dalijeet,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Kutch, Gujarat, 370105

In Every application on my screen images on the screen that appears in the background after the application pack

+1 photos

Aug 5, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2016

Hi,

Please send across your details to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: 110036

I have given my mobile date:- 06/08/2016 for just factory reset, JOB number AMSDEH009862, i haven't received any call from them, if i call they cut call or avoid me, they said we will make it by 3 working days but still i din get, kindly help me,
Your representative are ruining your reputation, please be careful because i might not use moto again if service are like this, B2X the coustmer care company Delhi north pitampura

+1 photos

Aug 5, 2021

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2016

Hi Rajkumar,

Sorry for the late response. We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Ghaziabad, Uttar Pradesh, 201002

Hello Sir/Ma'am,

This is informed to you I had submitted my mobile moto G3 on 03/08/2016 at I-PICK SOLUTIONS INDIA PVT. LTD. F12, Bhagat Singh Market, Connaught Place. I am facing some battery issue with that. They submit my mobile and told me wait for 7-10 days. Today almost 10 days completed but there is no response.

You are highly requested to take action asap otherwise i will go for consumer form.

Work order no. AOA/MG/16/0240
Work order date. 03 Aug 2016
IMEI No. [protected]
Model. Moto G (3rd Gen) XT1550LTE-16GB Black

Thanks
Shrikant Sharma
Mob. [protected]

Aug 5, 2021

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2016

Hi Shrikant,

Sorry for the late response. We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I submited my handset moto g2 (4g lte) on 28/05/2016 to motorola service centre in noida (Satyam communication) due to charging problem but after 1 month i came to know that while fixing the charging problem my mobile screen got defected so they asked me to leave the mobile for 15 more days to get it repaired. But it has been more than 2 months and i havn't recived my device back. Your customer care service is very bad. If i would have known that your customer care service is so poor i would never have bought motorola mobile.

Kovid asthana

Aug 5, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

Aug 11, 2016

Updated by Kovid Asthana Work Order No. - OIA/MG/16/01089

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2016

Hi,

Sorry for the late response. Send us an email to [protected]@motorola.com with the job sheet number and your contact details referring to this post.

Thanks
Motorola Support.

Motorola Solutions Complaints & Reviews

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Motorola Solutions reviews & complaints page 75

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